LEADERSHIP

LEADERSHIP:
There is no universal definition of leadership.
James Macgregor defines leader as one who instills purposes, not one who
control by brute force.

A leader strengthens and inspires the followers to accomplish shared goals.

Leaders shape the organizations values, promote the organizations values,

protect the organizations values and exemplify the organizations values.

Leaders and followers raise one another to higher levels of motivation and
morality.

Leadership becomes moral in the sense that it raises the level of human
conduct and ethical aspiration of both the leader and the followers and thus
has a transforming effect on both.

Leader can take a group of people to a place where they think they cannot go.

Leadership is WE, Not ME

Leadership is MISSION and not my
SHOW
Leadership is VISION and not DIVISION
Leadership is COMMUNITY and not
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CHARACTERISTICS OF QUALITY
LEADERS
They give priority attention to their customers:
They continuously evaluate the customers changing requirements.

They empower rather than control their subordinates:

Leaders must have trust and confidence in their subordinates. They
provide the resources, training and work environment to help
subordinates do their jobs.

They emphasize improvement rather than

maintenance:

Leaders use the phrase:

If it is imperfect, improve it and if it is broken dont fix it.
There is always room for improvement even if the improvement is
minor.

They emphasize prevention:

An ounce of prevention is worth a pound of cure.
Perfection can be said to be the enemy of creativity.
We cannot always wait until we have created the perfect process or
product.
There must be a balance between preventing problems and developing
better, but not perfect processes.
They encourage collaboration rather than competition.
They train and coach rather than direct and supervise:
Leaders know that the development of the human resource is a necessity.
As coaches, they help their subordinates learn to do a better job.

They learn from problems:

When a problem exists, it is treated as an opportunity rather than
something to be minimized or covered up.

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They continually try to improve communication:

Leaders continually disseminate information about the TQM effort. They
make it clear that TQM is just not a slogan.

They continually demonstrate their commitment :

To quality and show that quality statements serve to be their decision
making guide

They choose suppliers on the basis of quality, not

price:
Suppliers are encouraged to participate on project teams and become
involved.
Leaders know that quality begins with quality materials and the true
measure is the life cycle cost.

They establish organizational system to support quality

effort:
At the senior level quality council is provided and at the first line
supervisor level work groups and project teams are organized to improve
the process.

They encourage and recognize team effort :

Rewards individuals and teams.

Leaders know that the people like to know that their contributions are
appreciated and important and this is one of the leaders most powerful
tools.
Leaders need to give their employees independence and yet provide a secure
working environmentone that encourages and rewards successes. A working
environment must be provided that fosters employee creativity and risk-taking
by not penalizing mistakes.
A leader, by giving the employee, a measure of control over an important task,
will tap into the employees inner drive.

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Employees led by the manager can become excited participants in the

organization.

Having a worthwhile cause such as TQM is not always enough to get

employees to participate. People (and, in turn, employees) follow a leader, not
a cause.

If the leader is trusted and liked, then the employees will participate in the
TQM cause.

THE '7' HABITS OF HIGHLY EFFECTIVE

PEOPLE
HABIT NO.1 BE PROACTIVE:
Means the ability to choose the response to a situation.
Reactive people let circumstances, conditions or their environment tells
them how to respond.
Proactive people let carefully thought-about, selected and internalized
values tell them how to respond.

HABIT NO.2:BEGIN WITH THE END IN MIND:

Think of the consequence of an activity. All things are created twice e.g.
To build a house you first create a blueprint and then construct the
actual house.
Similarly leadership is the first creation and Management is the second
creation.
Leadership is doing the right things.
Management is doing things right.

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HABIT NO.3: PUT FIRST THING FIRST

TIME MANAGEMENT MATRIX
Urgent means it requires immediate attention. Important has to do with
results that contribute to your Mission, Goal and Values.
Effective proactive people spend most of their time in quadrant II,
thereby reducing the time spent in quadrant I.
Four activities are necessary to be effective:
1. Write down your key roles for the week.
2. List your objectives for each role.
3. Schedule time to complete the objectives.
4. Adapt the weekly schedule to your daily activities.

TIME MANAGEMENT MATRIX

Urgent

Non-urgent

Important

I
Crises, fire fighting
pressing problems
Deadline driven projects

Non- important

III
Interruptions
Mails , Calls ,Reports
Meetings
Popular activities

II
Prevention
R/S building
Recognizing new
opportunities
Planning
IV
Busy work
Time wasters
Pleasant activities

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HABIT 4:THINK WIN-WIN:

Win-win is a frame of mind and heart that constantly seek mutual benefit
in all human interactions.
Win-win embraces five interdependent dimensions of life:

1.
CHARACT
ER
Integrity
(considerate)
Maturity
(abundance
mentality)

REL
ATIONSH
RELATIONSH
2.
IPS
Two parties
trust each
other

3.

AGREEME
NT
Results
Guidelines
Resources
Accountabil
ity
Consequen
SYSTEMS
ces
4.
CHAP. # 2, LEADERSHIP

Win-Win
agreements can
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survive in a system that
supports it.

5.

PROCESSES

There are 4 processes

1. See the problem from
other view point.
2. Identify the key
issues and concerns.
3. Determine the
acceptable results.
4. Seek possible new
options to achieve those
results.

HABIT 5:SEEK FIRST TO UNDERSTAND AND THAN TO

BE UNDERSTOOD:
It involves a paradigm shift.
Emphatic listening is the key to effective communication.
Listening does not imply abiding to or agreeing to others rather it offers
an opportunity to understand the other person emotionally as well as
intellectually.

HABIT 6: SYNERGY:
Synergy means that the whole is greater than the parts.
Together we can accomplish more than any of us can accomplish alone.

HABIT 7: SHARPEN THE SAW (Renewal):

Sharpen the saw so that it can cut faster
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It is renewing the four dimensions of nature:

Physical

Nutrition, Rest, Relaxation, exercise etc

Spiritual

Commitment to value system

prayer, Meditation, Spiritual reading etc

Mental

Continue to develop and enhance

intellect through reading, seminars, writing etc.

Social\Emotional

Man is a social animal, our lives are

tied together with others and
manifested in relationship with others.

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