JANE SEAMANS SWAN, MBA, CAPM

Fuquay-Varina, NC 27526
JTSSwan@gmail.com (774) 571-0682 (cell)

Senior Business Analyst Software Development accomplished at leading all aspects of business analysis on crossfunctional projects that streamline releases, enhance business processes and produce profitable changes supporting
business goals and objectives. Possess critical, demonstrated problem-solving skills.
INFORMATION TECHNOLOGY GENERAL BUSINESS

CORE COMPETENCIES

SDLC Agile and Waterfall

Meeting Facilitation
Requirements Elicitation
Data/Process Modeling Writing

Research/Analysis
Project Management
Prototyping
Use Cases

Testing/Diagnostics (UAT)
System Integration
Compliance
Project Documentation

SUMMARY OF QUALIFICATIONS

Proven expertise of dynamic operational excellence in shared services and technology configuration, advancing
efficiency and productivity through evaluation of lean management systems and process improvements.
Elicited and analyzed project requirements using widely-accepted business analysis techniques, to drive
implementation of programs that reduce costs, and improve results in operations quality and customersatisfaction ratings. Led UAT and implemented requirements traceability.
Expert at developing and cultivating long-term business and customer relationships while ensuring high retention
success and internal productivity.
As a project manager, motivated and guided diverse teams to meet deliverable dates reaching mutual goals and
objectives. Possess a proven capability to collaborate with key stakeholders to optimize results.

TECHNICAL SKILLS
CERTIFICATIONS

Certified Associate of Project Management (CAPM), Project Management Institute

Fundamentals of Business Analysis Certificate, Boston University
Six Sigma Yellow Belt

PLATFORMS AND TOOLS

SOFTWARE: AVATURE, MIAME, CLARITY, IBM RATIONAL REQUIREMENTS COMPOSER AND RATIONAL TEAM CONCERT, TALEO,
CALIBER, IRISE, HP QUALITY CENTER, ONBASE, ATTASK, HP QUALITY MANAGER, EXCEL, POWERPOINT, VISIO, MS WORD,
MS PROJECT, SHAREPOINT, RFP EXPRESS, AVENUE, PROPRIETARY RECORDKEEPING SYSTEMS AND CUSTOMER-FACING WEB USER
INTERFACES

OPERATING SYSTEMS: MS WINDOWS, FPRS , DEFERRED COMPENSATION SYSTEM, DEFINED BENEFIT CALC ENGINE, MCCAMISH

PROFESSIONAL EXPERIENCE
CISCO, INC (Consulting Raleigh, NC) Talent Acquisition
July 2016 through November 2016
BUSINESS ANALYST SOFTWARE DEVELOPMENT
Led testing for initial release of Avature, an applicant tracking system. Provided guidance and analysis for
performance testing, accessibility testing and device compatibility testing.
Key analyst supporting UAT including writing a test plan and test cases for Avature. Managed relationship
with external testing company and performed tests. Documented, tracked and managed testing defects to
ensure effective organization for the team in meeting required deliverable dates.

METLIFE, INC (Consulting Cary, NC) EAD Corporate Systems - ART

June 2014 through May 2016
BUSINESS SYSTEMS ANALYST SOFTWARE DEVELOPMENT
Elicited requirements for multiple actuarial modeling enhancements projects. Created current and future
state process flows and performed gap analyses for use as collaborative tools with stakeholders.
Wrote business requirements documents (BRDs) and functional requirements for projects of various sizes
including an enterprise-wide initiative, among other types of project documentation.
Worked closely with developers and business stakeholders to write functional specifications for key
forecasting models (Global Replicating Portfolio (GRP) model and RAFP-TLA), demonstrating critical problem
solving skills.
Wrote test plan and managed SIT and UAT for enhancement to key analytics model (PCA).
Acted as Project Manager, facilitating project team meetings for Retail Annuity Financial Projections (RAFP)
managing multiple projects and change requests, motivating the team, and tracking progress against project
plans.
Calculated and input budget planning forecasts into Clarity.
Designed and created new team SharePoint Collaboration site, and led transfer and organization of
documentation to the new site from old site.
TIAA-CREF (Consulting Remote Charlotte, NC)
January 2014 to April 2014
BUSINESS ANALYST SOFTWARE DEVELOPMENT - AGILE
Elicited requirements from key stakeholders for launch of new retirement plan sponsor UI to create online
plan review document and file library. Wrote business requirements document.
Led Agile story grooming for 3 PlanFocus projects and provided feedback on prototypes.
Managed user stories and requirements for 4 PlanFocus projects in IBM Rational Requirements Composer
(RRC) and Rational Team Concert.
Trained project team members on use of RRC.
IBM SETERUS (Consulting Remote Portland, OR)
May 2013 to December 2013
BUSINESS SYSTEMS ANALYST SOFTWARE DEVELOPMENT
Led UAT for corporate-wide audit of Active Directory and separation of duties for critical loan processing
applications and smaller Access databases. Wrote test plan, presented walkthroughs to 50- 80 testers,
tracked defects and coordinated fixes with developers. Ensured successful deployment.
Wrote a BSA Guide to UAT at Seterus.
CREDIT SUISSE (FTE Morrisville, NC) <March 2012 May 2013>
PROJECT MANAGEMENT OFFICER (AVP)
February 2013 to May 2013
Provided oversight and status reporting on $10M of trade surveillance projects to senior management. Work
closely with 7 project managers to complete a variety of project management analytical deliverables.
Analyzed financial reports for project and maintenance budgeting and provided quantitative results.
SENIOR BUSINESS ANALYST (AVP) SOFTWARE DEVELOPMENT
March 2012 to February 2013
Led business analysis on $6M Taleo HR recruiting software deployment including writing the BRD, coordinating
and participating in SIT and UAT which entailed hundreds of test scripts for Milch & Zucher front end. Wrote
several key documents which involved working closely with developers and business leads in several countries.
Elicited requirements from business owners of deferred compensation system, for key software enhancement
and wrote BRD. Wrote test plan, test scripts for UAT and coordinated testing.
Conducted feasibility analysis for proposed initiative to develop corporate intranet HR site.
Coached more junior level business analysts.
PPD, Inc., PROGRESS ENERGY, THE NEWPORT GROUP and WELLS FARGO
February 2010 February 2012
SENIOR BUSINESS ANALYST SOFTWARE DEVELOPMENT (Consulting Positions Raleigh-Durham and Charlotte, NC)
Elicited requirements and performed extensive data analysis for the virtual desktop initiative, an enterprise-wide
project to replace aging hardware and create considerable savings through the installation of thin clients.

Lead business analyst on major imaging and workflow software (OnBase) upgrade, working closely with
Accounting and Real Estate stakeholders and developers. Developed requirements traceability matrix, use cases
and created test plans. Monitored UAT and system testing. Coached more junior business analysts.
Lead Business Analyst on major process improvement initiative automating scrubbing functionality and
contributions processing for nonqualified retirement plans.
Wrote all project documentation from project definition, scope and BRD, including process modeling for as is
and to be states, mockups and wireframes.
Analyzed and documented compliance tools still in place just after the merger of Wells Fargo and Wachovia.

FIDELITY INVESTMENTS (FTE Durham, NC and Marlborough, MA)

<February 2000 February 2010>

SENIOR BUSINESS ANALYST SOFTWARE DEVELOPMENT

October 2006 February 2010
Successfully performed all functions of a lead business analyst in all phases of retirement services and crosspractice software development initiatives from discretionary to regulatory projects.
Defined as is and to be states through utilization of capabilities analysis and process mapping, to focus
stakeholder discussions in large scale projects, supplementing business cases by conducting enterprise analysis.
Elicited requirements by facilitating meetings and workshops (JAR sessions) of up to 20 key stakeholders.
Authored service models for complex IT projects, ensuring smooth handoffs during deployment.
Proposed solutions to participant UI issues and performed testing for their implementation.
Collaborated with developers to build more effective user interfaces for participants.
Wrote supporting project documentation for all SDLC phases, including creating context diagrams, process flow
models, use cases.
Conducted UAT for stock plan services statement enhancement, including creating test plans from use cases.
BUSINESS/COMMUNICATIONS ANALYST SOFTWARE DEVELOPMENT
May 2003 October 2006
Scoped level of effort estimates for projects by working closely with business and IT partners.
Acted as lead analyst in projects for existing retirement services clients, performing all communications work,
modifying statements, creating new pieces (including Sarbanes Oxley) and updating existing pieces.
Created all plan literature for two major Defined Benefits plan implementations inclusive of evaluation of
hundreds of business rules to determine and wrote Boolean logic and annotation for statement coding.
PROPOSAL ANALYST II

January 2002 April 2003

SENIOR RETIREMENT PLAN AUDITOR

February 2000 January 2002

ADDITIONAL FTE EXPERIENCE

Putnam Investments, Inc., Quincy, MA Retirement Plan Administrator

Benefit Management, Inc., Sharon, MA, Plan Advisor
Riso, Inc., Danvers, MA, Marketing Analyst/Marketing Specialist
CW Communications, Inc. (IDG), Framingham, MA, Market Research Manager
Eli Lilly and Co., Indianapolis, IN, Marketing Research Analyst

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION, MARKETING CONCENTRATION
JOHNSON GRADUATE SCHOOL OF MANAGEMENT, CORNELL UNIVERSITY
BACHELOR OF ARTS IN GOVERNMENT & ART
COLBY COLLEGE

Ithaca, NY
Waterville, ME

LICENSES, TRAINING, AND PROFESSIONAL ASSOCIATIONS

PREVIOUS SECURITIES LICENSES: Series 6 and 63
Many Business Analysis courses including Use Cases, Business Modeling and Requirements Elicitation.
IIBA (international), Research Triangle Park IIBA, Raleigh Technology Network, Triangle Network, IVY Group