Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
from
French
word
RETAILLIER
RE+TAILLIER =RE+CUT
Historically it was viewed as sale of goods to
consumers through shops
In modern days it is viewed as sale of tangibles and
intangibles to the consumer through brick and mortar
format as well non brick and mortar format.
Retailing does not have to include a store
Phone orders , direct selling , web transaction and
sale through vending machine all are retailing
Derived
Traditional
Government
Supported
Modern Formats/
International
Exclusive Brand
Outlets/
Shopping Malls
PDS Outlets
Khadi Stores
Cooperatives
Convenience Stores
Mom and
Pop/Kiranas
Weekly Markets
Village Fairs
Melas
Source of
Entertainment
Neighborhood
Stores/Convenience
Availability/ Low
Costs /
Distribution
Shopping
Experience/Efficiency
Level of Service
Classification
of
Retail
Formats
Merchandise
Price
CLASSIFICATION BY OWNERSHIP
Independent
Retailers-one store
ownership
Franchises-many owners
of many stores
Cooperatives member
consumers are the owners
Leased
Product and
Trade Name
Franchising
Business
Format
Franchising
customers
Perfumes / cosmetic counters in department stores
The proprietor of leased department is responsible
for all aspects of its business and normally pays a
percentage of sales as rent .
The store sets operating restrictions for the leased
department to ensure overall consistency and
coordination .
bhandar
CLASSIFICATION BY LEVEL OF
SERVICE
Self
Service
Full
Service
retailers
Food oriented
Eased / personalized/ emergency purchase
2-3 times a week
Convenience products
Open for long hours
Home delivery and monthly credit
Large stores selling several product lines with each operating as a department under
one roof.
Product mix is largely non food like apparel , accessories ,books , music , footwear .
20000- 40000 sq. ft.
Target customers are not price conscious
Ambience / VM plays important role.
National brands as well private labels
Merchandise return policy and loyalty programs
Anchors in a shopping mall
They help in attracting high traffic
30% conversion rates
Atleast 50 employees
50000- 100000 SKUs
Shoppers Stop , Pantaloon , Lifestyle , Westside , Globus , Akbarallys , The Bombay
Store , Benzer , Ebony , Chermas , Meena Bazzar .
International players like Marks & Spencer , Sears , J.C.Penny .
or product information
8000 sq.ft.
The Gap , Ikea , Proline fitness centre , Croma , Kings electronics
discount
The merchandise may be in odd size ,unpopular colors or
with minor defects
Manufacturer owned / Factory outlet (Pantaloon Factory
outlets, Levys factory outlet etc.)
Parental company to expand their business
appliances, household items, and groceries on a cashand-carry basis to members, usually small businesses
and groups
NON-STORE RETAILING
Automatic Vending
Door to Door, Party plan,
Multi level networking ,Tele Marketing
(TV , postal mail/ catalogue
Major Forms
of
Nonstore
Retailing
Electronic Retailing
Banks
Hotels
Hospitals
Education
Airlines
Car Rentals
Housekeeping