Lab 6: Unity Connection

In this lab you will configure voicemail for phones registered to CUCM.
Task 1: Configure CUCM
The first step is to configure CUCM to integrate with Unity Connection.
Step 1

In Cisco Unified Communications Manager Administration, choose Advanced

Features > Voice Mail > Cisco Voice Mail Port Wizard.

Step 2

The Cisco Voice Mail Port Wizard controls the configuration flow. Enter the
Default Cisco Voice Mail Server Name CiscoUM1 and click Next.

Note

The voice mail server name must match the Device Name Prefix field in Cisco Unity Connection
in the Port Group Basics page for the voice messaging ports.

Step 3

On the Cisco Voice Mail Ports page, click the number of voice-mail ports that
you want to add, select 2 voice mail ports, then click Next.

Step 4

On the Cisco Voice Mail Device Information page, enter the following voice-mail
device settings and click Next:

Step 5

Description: VM Port

Device Pool: Default

Calling Search Space: None

AAR Calling Search Space: None

Location: Hub_None

Device Security Mode: Non Secure Voice Mail Port

On the Cisco Voice Mail Directory Numbers page, enter the following voice-mail
directory number settings and click Next:

Beginning Directory Number: 2501

Partition: None

Calling Search Space: None

AAR Group: None

Internal Caller ID Display: VoiceMail

Internal Caller ID Display (ASCII format): VoiceMail

External Number Mask: no mask

Step 6

On the Do You Want to Add These Directory Numbers to a Line Group page,
click Yes. Add directory numbers to a new Line Group and use the Default Line
Group Name CiscoUM1 and click Next.

Step 7

On the Ready to Add Cisco Voice Mail Ports page, confirm that the settings for
the voice mail ports are correct, and click Finish.

Step 8

In the Cisco Voice Mail Port Wizard Results Summary window, click the link Add
this Line Group to a new or existing Hunt List. The Hunt List window opens,
click Add New.

Step 9

On the Hunt List Configuration page, enter the following settings for the hunt
list and click Save:

Name: CiscoVM

Description: Voice Mail Ports

Cisco Unified Communications Manager Group: Default

Check the box: Enable this Hunt List

Check the box: For Voice Mail Usage

Step 10

Under Hunt List Member Information, click Add Line Group.

Step 11

On the Hunt List Detail Configuration page, in the Line Group list, click the line
group that you created for the directory numbers of voice-mail ports that will
answer calls and then click Save and Apply Config.

Step 12

Add the Hunt List to a Hunt Pilot Number. In Cisco Unified Communications
Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot and
add a new Hunt Pilot.

Step 13

Enter the following settings for the hunt pilot and click Save:

Hunt Pilot: 2500

Route Partition: None

Description: Voice Mail

Hunt List: CiscoVM

Alerting Name: Voice Mail

Route Option: Route this pattern

Step 14

Go to Advanced Features > Voice Mail > Message Waiting and add a new
message waiting number.

Step 15

On the Message Waiting Configuration page, enter the following settings for
turning on Message Waiting Indicators (MWIs) and click Save:

Step 16

Message Waiting Number: 2511

Partition: None

Description: MWI on

Message Waiting Indicator: On

Calling Search Space: None

Add a new MWI number to configure MWI off and click Save:

Message Waiting Number: 2512

Partition: None

Description: MWI off

Message Waiting Indicator: Off

Calling Search Space: None

Step 17

Navigate to Advanced Features > Voice Mail > Voice Mail Pilot.

Step 18

On the Find and List Voice Mail Pilots page, click Find and select the Default
Voice Mail Pilot.

Step 19

Enter and verify the following voice-mail pilot number settings and click Save:

Voice Mail Pilot Number: 2500

Calling Search Space: None

Description: Default Voice Mail Pilot

Check the box: Make this the default Voice Mail Pilot for the system

Step 20

Set up the Voice Mail Profile. In Cisco Unified Communications Manager

Administration, choose Advanced Features > Voice Mail > Voice Mail Profile
and select the default Voice Mail Profile.

Step 21

On the Voice Mail Profile Configuration page, enter and verify the following
voice-mail profile settings and click Save:

Voice Mail Profile Name: Default

Description: Default voice messaging profile

Voice Mail Pilot: 2500/internal

Voice Mail Box Mask: no mask

Check the box: Make this the default Voice Mail Profile for the System

Task 2: Assign Voicemail to phones

On CUCM go to devices-> phones -> find. Choose the IP communicator phone on your personal
laptop (if not registered, start it and register it). Edit line 1 (3334) and under voice mail profile
choose Default.
We have not configured unity yet. However from your IP communicator phone you should be
able to call 2511 and 2512. What does that do?
Task 3: Configure Unity Connection
Step 1

Step 2

In Cisco Unity Connection administration, choose Telephony Integrations > Phone

System. Verify the default PhoneSystem configuration.
In the upper right corner, click Go, which is located next to the words Add Port
Group and enter the following information and save:

Device Name Prefix: CiscoUM1-VI

MWI On Extension: 2511

MWI Off Extension: 2512

IP Address: 128.213.21.X (IP address of your CUCM publisher)

Port: 2000

Step 3

In the upper right corner, click Go, which is located next to the words Add
Ports.

Step 4

Change the number of ports to two (2) and save.

Step 5

Select PhoneSystem-1-001.

Task 4: Configure Unity Connection for users

Step 6

In Cisco Unity Connection Administration go to System Settings >

Authentication Rules.

Step 7

Select Recommended Voice Mail Authentication Rule. Change the following

parameters and save the changes:

Step 8

Step 9

Minimum Credential Length: 3

Uncheck the box: Check for Trivial Passwords

Go to Users, Click Add New, enter the following information, and then save the
changes:

User Type: User With Mailbox

Based on Template: voicemailusertemplate

Alias: Your user id

First Name: Your name

Last Name: Your name

Display Name is generated automatically

Extension: 3334

After saving user, review or modify the following settings:

Phone System: PhoneSystem

Class of Service: Voice Mail User COS

Active Schedule: All Hours

Check the box: Set for Self-enrollment at Next Sign-In

Check the box: List in Directory

Step 10

Save any changes.

Step 11

In the user configuration menu, go to Edit > Change Password. Select the
password for Voice Mail (PIN). Enter the PIN 123, confirm the PIN, and save.

Step 12

Go to Edit > Password Settings and uncheck the box User Must Change at Next
Sign-In. Save the change.

Step 13

Go to Templates > User Templates and select voicemailusertemplate.

Step 14

Verify or modify the following template parameters and save the changes:

Phone System: PhoneSystem

Class of Service: Voice Mail User COS

Active Schedule: All Hours

Check the box: Set for Self-enrollment at Next Sign-In

Check the box: List in Directory

Step 15

Go to Edit > Change Password. Select the password for Voice Mail (PIN).

Step 16

Enter the PIN 123, confirm the PIN, and save.

Step 17

Go to Edit > Password Settings and uncheck the box User Must Change at Next
Sign-In. Save the change.

Step 18

Create another user, PodX Unity, with the extension 3201 and use the
previously modified user template. The modifications that were made in the
user template are reflected when the user is created.

Step 19

Go to Class of Service > Class of Service and select Voice Mail User COS.

Step 20

Check the following parameters and allow Cisco Unified Personal Communicator
users to receive the messages and save the changes:

Maximum Greeting Length: 60 (seconds)

Check the box: Allow Users to Choose to Be Listed in the Directory

Check the box: Allow Users to Access Voice Mail Using an IMAP Client

Check the box: Allow Users to Use Unified Client to Access Voice Mail

Message Length: 180 (seconds)

Review the other parameters

Step 21

Go to System Settings > Schedule. Select Weekdays and note down the days
and time the schedule is active.

Step 22

Go back to System Settings > Schedule and select All Hours and verify that all
hours are selected.

Step 23

Press the Messages button on the phone 3201 and your IP Communicator
phone at 3334 and go through self enrollment for each.

Step 24

Press the Messages button on 3201. Press the pound sign (#) to go to the Cisco
Unity Connection standard opening greeting. Press 4 to go to the directory call
handler.

Step 25

To find the user Pod X, press 7 (P), 6 (O), 3 (D) and press #.

Step 26

Cisco Unity Connection announces: For Pod X at extension 3201, press the
pound key. Press # and your call should be transferred to 3201.

Step 27

In Cisco Unity Connection, go to Users > Users and select the user Pod X.

Step 28

Uncheck the List in Directory check box. Save the change.

Step 29

Repeat Steps 22 and 23 and try to find Pod X in the directory. The user should
not be found anymore.

Step 30

In Cisco Unified Communications Manager Administration, go to Devices >

Phones and select hard phone with 3201. Select the line 1.

Step 31

Check the following boxes and save the changes:

Forward Busy Internal and External: Voice Mail

Forward No Answer Internal and External: Voice Mail

Step 32

From 3334, call 3201 and leave a message. Call from 3201 to 3334 and leave a
message.

Step 33

Both phones should indicate a new message with the MWI.

Step 34

On phone 3201, press the Messages button and log in to the mailbox.

Step 35

Listen to the new message and delete it. The MWI should be turned off.

Step 36

Repeat Step 34 for 3334.