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OUMH2203
ENGLISH FOR WORKPLACE COMMUNICATION
JANUARY 2016 SEMESTER
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NAME
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MATRIC NO :
I/C
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PH.NO
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E-Mail
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SHARON FOO YEE CHIEN

941024025136001
941024-02-5136
016-4459167
yeechien.foo@gmail.com

A Report on the Difficulty in Communicating in English in the Workplace, especially when it Comes to
Business-Related Matters.

Prepared for
Hassan Ali, Director
Open University Malaysia
Kuala Lumpur

By
Sharon Foo Yee Chien
Human Resource Manager
Open University Malaysia
Alor Star Learning Centre

INTRODUCTION
Background
Many Malaysians have difficulty communicating in English in the workplace, especially when it comes to
business-related matters. Do you agree or disagree with the above statement? Does this apply to both oral
and written communication?
The on-going globalisation of markets and trade in the 21st century has caused companies to come together to do
business internationally. These businesses often gather people from a mixture of linguistic and cultural
backgrounds. In situations like these, businessmen, negotiators, and those involved in international business
usually employ the English language for communication purposes in multilingual settings. English is becoming
the lingua franca of the modern world at a fast rate particularly in such important areas as the new
technologies, business, tourism and entertainment, and its global dominance encourages many speakers of other
languages to gain at least a working use of the language in many fields (Wilson, 2005: 334).
In Rajadurai (2004) article The Faces and Facets of English in Malaysia, the English language, which is viewed
as a medium of communication within and across diverse linguistic and cultural groups at numerous levels of
communication, still commands significant respect and prestige even with the complex linguistic tapestry that
exists in Malaysia and it is used at an intra- and international level. As a result, Malaysian workers need to
possess effective English language skills in order to complete various tasks in their workplaces, especially when
Malaysia has a vibrant economy with many multinational companies setting up their base here. These
companies play an important role in Malaysia economy and it is widely acknowledged that multinational
companies are responsible for an increasing share in world trade in the global economy and that a conscious
decision must be made in relation to their employees. English language needs to fit the organisational demands
of these companies (Ministry of Human Resources, 17 February, 2004). In Penang, the Penang Development
Corporation (PDC) approximates that over the last six years, multinational firms, together with Malaysian
companies, have invested some $2.6 billion here, which produces 60 percent of Malaysias electronics exports
I agree that many Malaysian have difficulty communicating in English in the workplace, especially when it
comes to business related matters. This poses problems at the workplace as most of the time employees need to
communicate with prospective clients. Since the channel of communication in English, employees who have
low proficiency might face problems communicating business-related matters to prospective clients. Thus,
opportunities to obtain business with prospective clients might be affected.
At present, English is widely used in Malaysia is a fact that even the die-hard nationalist in the country cannot
argue with. The used of the language is getting more important especially for workplace communication. So if
we aspire to be more proficient in the language we are only trying to be better citizens of the world. So, the
purpose of this report is to highlight possible causes of this situation.
Many Malaysians have difficulty communicating in English in the workplace, especially when it comes to
business-related matters. They are because of the current English curricular, proficiency level of the trainers are
not well-trained; for instance, they use foreign language when teaching, so they cannot perform well to attract
the interest of the student.
This is causes by the weakness in English language learning. The development in the quality English language
learning has not satisfaction towards the demand of the society in Malaysia. This is because of lack of several

factors to support the learning and teaching approaches. According to Souvannasy, Masashi, & Yukiko (2008b),
identify that teaching and learning English implementation still has shortages of textbooks, unqualified English
teachers and also unstandardized curriculum. The poor socioeconomic background is one of the factors that
creates learners face with the use of foreign language.
Some young adults are embarrassed to speak in English, especially when they are not sure on their
grammar/pronunciation and afraid they might say the wrong thing. Youngsters would feel embarrass to speak
English for fear of being evaluated by their teachers or by native speakers. But there is simply no shortcut or
some secret technique to a successful proficiency in English. It still takes hard work and practice, practice, and
more practice.
A professor of a university Christopher Teh Boon Sung said that When I first started working as a university
lecturer, I remember having one freshman (first year undergraduate) telling me that he wouldnt be able to speak
to me anymore. I was of course surprised by his admission. When I asked him why, he replied that he wasnt
used to speaking in English. Lo and behold, six months later when I met him again, he was conversing with me
with fluent English. I think some students underestimate their ability in English. It sometimes takes some
coercion to force them to speak and they will readily speak in English. It might not be perfect English, but it is
seldom as bad as they had initially thought. Besides, their English would often improve after some practice.
That said, however, I had a Malay student many years ago who tried to speak to her other Malay friends in
English. But she was treated as an outcast because her friends felt it uncomfortable and strange to speak in
English among friends, outside class. Unfortunately, it is similar to the Chinese who feel a Chinese who speaks
English too much is like a banana: yellow on the outside but white in the inside.
This again comes back to the social element on why English proficiency is declining in Malaysia. Many
Malaysians see English like a foreign language, not part of their culture, a language used only in official or
international activities, and a language used only by elite minorities.
Most youngsters are not fully aware of the importance of English in their careers. Yes, they understand the
importance of English, but they fail to fully appreciate its importance of English mastery in their career and
learning. They might believe that English proficiency can be achieved later or when they need later in their
career. But English language mastery takes years to achieve; it takes hard work and lots of practice.
This is a shame because youngsters are self sabotaging their careers.
I am always skeptical when people tell me that they are better in writing than speaking in English. I think
people often underestimate their verbal proficiency and overestimate their writing proficiency in English. I have
some students telling me the same thing, but when I read their written work, I am often an English teacher first
and a science teacher second.
I spent more time correcting their English grammar or rewriting their sentences than checking their scientific
facts, analysis, interpretation, and discussion of their work. I also have students expressing their confidence in
the written English but only to be found out when they take international English exams such as TOEFL or
IELTS. They cant even meet the basic competency level.
We need to understand the difference between spoken and written language. When we learn a language, we
often learn to speak the language first. Sometimes speaking comes naturally especially after exposure for

prolonged periods to the language. But writing (and reading) needs to be taught. Writing is not speech written
down on paper. Writing is harder because spelling and grammar must be correct. Speaking uses more informal
and simpler sentences than writing. Speakers receive more immediate feedback and respond correspondingly in
case the spoken message is misunderstood or unclear. Writers, on the other hand, work in solitary, receives no
immediate feedback, and must consider the level of interest and knowledge their readers needs to know about a
given topic.
So, it is untrue that one can be more competent in written than in spoken English.
Malaysians can be a pampered lot, always asking for things either to be free or as cheap as possible. But
Malaysians need some tough love: a kick, so to speak, to be coerced to master the English language. A simple
pass in English is not enough. Job promotions, civil service jobs, university entrance, and scholarships should
require mandatory and higher competency level in English. Even salaries can differ depending on how
proficient a person is in English.

Conclusion
This study makes the claim that effective oral communication skills in English are important in any workplace,
especially when it comes to business-related matters. These skills can increase the chances of employees
employability and enhance their work performance. Unless the ministry is been to be attentive to the needs of
Bahasa Malaysia as the national language, whatever steps taken to upgrade English language proficiency in this
country will always be opposed by the die-hard nationalists. However, these same nationalists too need to be
proficient in the English language for them to succeed in their respective careers in their wider world.
The higher we go up the corporate ladder into increasingly upper management levels, the importance of English
proficiency becomes increasingly more important. In fact, English proficiency can be one of the criteria for job
promotions. This is true in Malaysia and even in Hong Kong. Employers expect not only high levels of
knowledge and technical skills, but also the ability to communicate, think, and learn; ability to work in teams;
and the persons attitude and adaptability.
As I mentioned earlier, the world today has evolved. Globalisation is not some buzzword or a theoretical idea,
but it is already happening right now, whether we like it or not. Exchanges of goods and services, transfer of
knowledge, and mobility of people from one country to another is today more rapid, seamless, and extensive.
So while we talk a lot about mastery of English, the challenge today is also the mastery of two or more
languages.
It might be surprising to some to learn that English is only the fourth most widely spoken language in the world.
Mandarin is the most widely spoken language. But if we include the number of speakers for the second
language, English moves up the rung to the second most widely spoken language with Mandarin still firmly
anchored in the first spot.
Interestingly, the number of English native speakers are declining steadily over the years. Likewise for
Mandarin native speakers. Instead, the number of native speakers for languages such as Arabic, Hindi, and
Spanish see a steady increase. In the 1990s, more than 80% of the web content is in English, in 2000, the
proportion was 50%, and in 2005, 30%. Most students who opt to study overseas still go to universities where
English is widely spoken, but the number of students opting to go to non-English universities are also rising. So
while English remains the most dominant language, it is a mistake to believe mastery of a single language such
as English is sufficient. Globalisation means multilingualism proficiency is essential.
Many nations are looking to China. The country is fast growing into the worlds largest economy. China is also
pushing Mandarin as a foreign language to some countries, just as English is a foreign language to other
countries. But at the same time, China is also pushing to increase the peoples proficiency in English. English is
a compulsory language for students beginning Year 3, and in some schools, Year 1. Job promotions for Chinese
police officers pre-requisite some basic level in English proficiency.
So at the end, globalisation means it is not enough just to learn English. We need another language or two. We
need to be multilingual. So, in this perspective, Malaysia, a multi-cultural and multi-lingual nation, is in an
advantageous position.

REFERENCE
Kaur, S. & Thiyagarajah, R. 2003. Perceptions of middle-level workers towards workplace literacy in Penang.
In A.Pandian, G. Chakravarthy & P.Kell (eds.). New Literacies, New Practices, New Times (pp. 172-179).
Serdang: Universiti Putra Malaysia.
Miller, C.R., Larsen, J. & Gaitens, J. 1997. Communication in the workplace: What can NCSU students expect?
A research report. Available: http://www.chass.ncsu.edu/ccstm/pubs/no21. (Accessed 20 February 18, 2016)
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