(SOLVED) Touchpad Issues On Acer Aspire: Laptop Issues: Arch Linux Forums

[SOLVED] Touchpad issues on Acer Aspire / Laptop Issues /...
https://bbs.archlinux.org/viewtopic.php?id=190113
Arch Linux
Home
Packages
Forums
Wiki
Bugs
AUR
Download
Index
Rules
You are not logged in.
Search
Register
Login
Topics: Active | Unanswered
Index Laptop Issues

[SOLVED] Touchpad issues on Acer Aspire
Pages: 1
1 of 11
04.07.16 11:32
Dunkit
2014-11-20 10:22:50
Member
Hi all,
Registered: 2014-11-14
My Acer Aspire ES1-111-C138 is running

Arch Linux more or less smoothly now.
*yay*
However from time to time I have to use
the touchpad. And sometimes after a
while of using it, the cursor starts doing
random movements, mostly up and down.
I ran evtest to see what's happening.
Here's the output
Posts: 20
#1
Input driver version is 1.0.1

Input device ID: bus 0x18 vendor 0x6cb product 0x
Input device name: "SYN1B7D:01 06CB:2991 UNKNOWN"
Supported events:
Event type 0 (EV_SYN)
Event type 1 (EV_KEY)
Event code 272 (BTN_LEFT)
Event code 325 (BTN_TOOL_FINGER)
Event code 330 (BTN_TOUCH)
Event code 333 (BTN_TOOL_DOUBLETAP)
Event code 334 (BTN_TOOL_TRIPLETAP)
Event type 3 (EV_ABS)
Event code 0 (ABS_X)
Value
582
Min
0
Max
1223
Resolution
12
Event code 1 (ABS_Y)
Value
235
Min
0
Max
684
Resolution
12
The unwanted cursor movements start at
line 1978.
If I disable the touchpad via the function
key on the keyboard, it stops moving of
course. If I then reactivate it, it's
sometime usable again, sometimes it still
wiggles around...
For completeness, here's my touchpad
configuration:
2 of 11
04.07.16 11:32
Ilone
2015-03-26 21:13:54
Member
This is a common issue and is actually an

hardware one (kind of electric isolation
issue).
See here on this french e-vendor:
http://www.fnac.com/PC-Ultra-Portable-A
384098/w-4
The solution is to contact acer for a repair.
Posts: 2
#2
Hope it helps and sorry for my poor

english
Offline
Dunkit
2015-03-26 22:06:05
Member
Hi,
thanks, I was thinking about something

like that as well. However I didn't find
time to look into this any deeper in the
last couple of months. I actually use the
netbook mostly on my desk with a mouse
attached which, thanks to i3, I dont use
that much anyway.
But now that it really looks like a
hardware issue, I might as well try to
contact them and see what they can do
for me...
Posts: 20
#3
Offline
Best,
Fabian
Last edited by Dunkit (2016-01-09 14:05:46)
Offline
3 of 11
04.07.16 11:32
mirco
2015-04-06 20:57:16
Member
Hi
I had similar problems with my Acer
Aspire V3. Here's what I figured out:
Posts: 1
#4
Modern synaptics touchpads provide two

modes of operation: one via i2c and one
via ps2. There's no proper driver yet for
the i2c mode, but the ps2 mode works
just fine. The problem however is, that
once the touchpad was detected as an i2c
device it shuts down the ps2 mode until
the next reboot. The solution is to
blacklist the i2c-hid module so the device
isn't initialized in i2c mode and the ps2
mode remains active.
On my machine I had to additionally set
i8042.nopnp=1 on the kernel cmdline.
Else the touchpad didn't work at all in ps2
mode. However you might not need this,
or you might need i8042.nomux=1. Just
try it out.
Offline
Dunkit
2015-06-07 03:52:38
Member
Hi mirco,
thanks, this actually makes things a lot

better, although sometimes I still have my
cursor jumping all over the screen... But
it`s much less frequent now.
So maybe it`s not a hardware issue...
Posts: 20
#5
Fabian.
Offline
4 of 11
04.07.16 11:32
b546mmmpm
2015-06-25 11:49:05
Member
I may got what the main issue is... Here is

how I solve this issue(forgive my poor
English...)
I disassembled the laptop (acer E13
ES1-311) and move the battery module
aside, finding that the wire connecting the
speaker is below the touchpad module.
And after I rearrange the wire(put it
beside the module, just not below, since it
may leads to pressure on the touchpad),
and then this touchpad doesn't
"berserk"!!!!!
Maybe you can try this, and maybe this is
a hardware issue...
Posts: 1
#6
And i thought that maybe the problem is

that the wire produced a new "capacitor",
and lead to this problem due to type of
this touchpad(just like our smartphones).
Last edited by b546mmmpm (2015-06-25
13:01:17)
Offline
Dunkit
2015-06-25 13:29:36
Member
Hi all,
a little update: I have to take back what I

said in my last post: The changes I did
didn`t really change that much, my first
impression was obviously wrong.
However, I booted the same netbook from
my Arch USB Stick and didn`t have any
issues during that time, which was about
an hour I think.
Posts: 20
#7
So - at least for me - it must be some

config issue...
Offline
5 of 11
04.07.16 11:32
jmeinke
2015-06-25 21:23:28
Member
The situation for me (E3-112-C43A) is

exactly the same. It's not a problem of
detecting the touch-/click-pad, it's a
random cursor spinning problem. No
kernel parameters e.g. "i8042.nomux=1
i8042.reset" are helping (suggested in
https://bbs.archlinux.org
/viewtopic.php?id=185329).
Posts: 4
#8
Unfortunately, the problem cannot be

reproduced reliably: With the clickpad
enabled, the cursor will enter berserk
mode after 1-2 hours of uptime sometimes it doesn't happen during a
whole work session - then after some
restarts the issue happens again,
randomly, only some seconds after
booting. The temporary solution for me is
to disable the clickpad using Fn + F7 and
to use a USB optical mouse. Which is of
course annoying!
@Dunkit: maybe you haven't used the
system booted from your USB device long
enough to reproduce the situation? After
all the threads I read about this on the
net, I have the feeling that this not a
configuration problem.
BTW: I also get these error messages:
i2c_hid i2c-SYN1B7D:01: failed to retrieve repor
input: SYN1B7D:01 06CB:2991 UNKNOWN as /devices/
hid-multitouch 0018:06CB:2991.0001: input,hidraw
Are there any alternative drivers / kernel
modules we could try for this clickpad? At
the moment it seems there is no solution
available. I would also consider the
suggestion posted by b546mmmpm, as I
do not want to install Windows just to
check if it doesn't happen there. I'll post
an update if there are any news.
6 of 11
04.07.16 11:32
Dunkit
Member
Posts: 20
2015-06-25 21:39:32
#9
jmeinke wrote:
@Dunkit: maybe you haven't used
the system booted from your USB
device long enough to reproduce
the situation? After all the threads
I read about this on the net, I
have the feeling that this not a
configuration problem.
Don`t think so. Usually I get the effect
pretty much right after I enable the
touchpad. Say within 5 minutes at most.
And I worked with that USB Stick for at
least an hour. But I hope I`ll get a chance
to test that again over the weekend...
Offline
jmeinke
2015-08-06 07:40:58
Member
I can now confirm what b546mmmpm has

stated: The speakers audio cable crosses
and even touches the connection cable of
the touchpad. After I've added more
isolation between them, the problem was
solved! No more cursor jumping!
@b546mmmpm: Thank you!
Posts: 4
#10
Offline
Dunkit
2015-08-06 12:52:40
Member
jmeinke, was that an easy thing to fix or

was it hard to open the netbook, find the
right spot, etc.?
Posts: 20
#11
Offline
7 of 11
04.07.16 11:32
jmeinke
2015-08-06 13:20:59
Member
It was quite easy. I first had to take off

the back cover of the netbook by
unscrewing all screws (about 10). Then I
had to raise the battery by unscrewing
two more screws (the battery is located
right behind the touchpad). Afterwards, I
put a thin layer of synthetic material
between the speaker cable and the
touchpad cable. I didn't need to modify
the setup of any cables.
Posts: 4
#12
P.S.: The material I used was the

packaging of pocket hankies (gefaltete
Plastikverpackung von TempoTaschentchern).
Offline
ondoho
2015-08-06 13:22:51
Member
Dunkit, generally speaking I recommend

you find some dis/assembly guide e.g. on
youtube or a detailed documentation
(some webpages archive these).
these things have to be dis/assembled in
a particular order, and sometimes you
just have to know which magic point to
press so it comes apart.
in addition to screws, there's always a few
plastic snap-on thingies; they can be
opened a few times, but not too often.
Posts: 306
#13
...
actually, wth, here's a sensible-looking
youtube video:
youtube.com/watch?v=5OT_RnjMess
with the video it's easy enough, trust me.
ps: make sure you have a plastic
seperator tool (a guitar pick will do
nicely).
Last edited by ondoho (2015-08-06 13:24:58)
Offline
2015-08-07 08:48:35
8 of 11
04.07.16 11:32
Dunkit
Member
Posts: 20
#14
Did the same isolation trick as jmeinke,
but with no luck. Also didn't see the
touchpad cable touching another cable
anywhere else...
Offline
cadilhac
2015-12-29 15:16:14
Member
I have the same problem on Acer

TravelMate. This, for sure, is my last Acer
computer.
Posts: 11
#15
From evtest, it seems to me that the

random moves are *not* preceded by a
BTN_TOUCH=1. Could someone, as a
temporary fix, patch xf86-input-synaptics
so that interaction is basically entirely
deactivated if the BTN_TOUCH=0?
*Edit*: I went with moving the cable
below the touchpad's bus, and well, it
worked. Flabbergasting. It took less than
5 minutes. Thanks so much for the
suggestion!
Last edited by cadilhac (2015-12-30 12:23:56)
Offline
9 of 11
04.07.16 11:32
Dunkit
2016-01-09 13:58:20
Member
Here's my (hopefully) final solution

(Thanks to Cooper, who had the same
problem):
Posts: 20
#16
Assuming your BIOS version is >=1.08,

change "Touchpad" from "Advanced" to
"Basic" in your BIOS.
If you're like me and your laptop came
with BIOS version 1.03, say a big THANKS
to Acer, who only offers BIOS update tools
as Windows executables and doesn't even
answer my support ticket. Then, get a
Windows Live System on a USB stick (if
you're German, consider
http://www.heise.de/ct/ausgabe
/2015-26- cle-links), update your BIOS
from that system and voil, you're there.
I haven't noticed any problems with the
touchpad so far, but I'll keep you
posted...
Offline
cadilhac
2016-01-21 00:50:19
Member
Both the "Basic" setting and the wire

move failed me on the long run. I'm
simply pissed. Some people recommend
welding things, what a shitty piece of
crappy hardware. Acer never again.
Posts: 11
#17
Offline
10 of 11
04.07.16 11:32
Adriannho
2016-01-21 10:12:16
Member
Hi all.
I have a quite similar issue but with a Hp

Probook 455 G2.
In my case the touchpad randomly stops
working, the pointer starts dancing on the
screen and any movement on the toucpad
is fruitles (be it a simple sweep left or
right).
Posts: 16
#18
In my case unloading and reloading the

touchpad module helps, but only for a
short period of time. Usually the strange
behaviour starts after 10-15 min after
boot or 3-5 min after reloading the kerel
module.
Any suggestions?
Offline
Pages: 1
Index Laptop Issues

[SOLVED] Touchpad issues on Acer Aspire
Jump to
Laptop Issues
11 of 11
Atom topic feed

Go
Powered by FluxBB
04.07.16 11:32

(SOLVED) Touchpad Issues On Acer Aspire: Laptop Issues: Arch Linux Forums

Caricato da

Informazioni sul documento

Descrizione originale:

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

(SOLVED) Touchpad Issues On Acer Aspire: Laptop Issues: Arch Linux Forums

Caricato da

Copyright:

Formati disponibili

[SOLVED] Touchpad issues on Acer Aspire / Laptop Issues /...

You are not logged in.

Index Laptop Issues