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7 THINGS TO DO WHEN YOUR BUSINESS IS HACKED

INCIDENT RESPONSE PLAN

BRING IN THE RIGHT PEOPLE.

COLLECT INFORMATION AND


WORK WITH YOUR IR TEAM.

BUILD A PLAN.
Communications

Were you informed by the FBI ?

Get your legal team.

Was critical corporate data compromised?

Notify the executive board.

The critical time in any breach


investigation is the first 24 to 48
hours. Make your decisions as evidence

the compliance team.

Technical analysis

materializes, and be sure to communicate


with your Incident Response team.

Who will participate,


what will their roles
be, and what will each
person do?

What machines were breached?

Containment

How were they hacked?


Did someone say PHI ? Better bring in

What will you tell the


board of directors, the
public, law enforcement,
and regulators?

What was stolen?


Communication is key.
Dont make assumptions.

Where does the threat


still reside? Clean it up!

Restoration

Who will you contact


should you need to call
on backups, adjust
firewalls, block IP
addresses, or reimage
corrupted machines?

SET THE SCOPE OF THE INVESTIGATION, ANALYZE, AND REMEDIATE.

Triage affected hosts to find indicators of


compromise (IoC) and create a distilled
timeline Event logs, file systems, etc.

Once a set of IoCs has been found, they


should be put into other security
systems that
can spot them
elsewhere on
the network.

The most compromised


hosts undergo a deep
investigation for a full
understanding of what the
attacker did on that system and
to use that analysis to create a
remediation plan.

LEAD AND ENABLE THE TEAM.

COMMUNICATE DELIBERATELY
AND EFFECTIVELY.

DERIVE AND APPLY LESSONS


LEARNED.

Clear roadblocks so that team members


can dedicate themselves to remediating
the problem. Then ensure the effective
flow of information within the team
so that members can stay
focused on their
individual tasks.

Anything that is communicated outside


the Incident Response team should be
supported 100% by evidence and for good
reason. Information about the breach that
is told to the board should
be tailored to answering
the question, How
and how soon can
business get back
to normal?

Within a week of cleaning up a breach,


the team should discuss and document
its actions to
determine what
went right, what
went wrong,
and how to be
better prepared
the next time.

7 THINGS TO DO WHEN YOUR BUSINESS IS HACKED


INCIDENT RESPONSE CHECKLIST AND CONTACTS
INCIDENT RESPONSE CHECKLIST
Bring in the right people.
Collect information and work with your IR team.
Build a plan.
Derive and apply lessons learned.
Set the scope of the investigation, analyze, and remediate.
Lead and enable the team. Identify anticipated roadblocks.
Communicate deliberately and effectively.

INCIDENT RESPONSE CALL LIST


Legal Lead:
Executive Lead:
Compliance Lead:
Investigation Lead:
Incident Response Team Lead:
Incident Response Team Members (internal):

Incident Response Team Members (external):

Rapid7: 1-844-RAPID-IR

Endpoint Analysis Lead:


Network Analysis Lead:
Backups Administration:
Systems Administration:
Communications Lead (internal):
Communications Lead (external):
Communications Approval:
Communications Approval:

1-844-RAPID-IR

www.rapid7.com/incident-response