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[ Project: R&D SDK Project, Start Date:01/01/2016, End Date:25/10/2016]

Filtered Totals: Logged: 263 hours 15 minutes (263.25) Billable: 263 hours 15 minutes (263.25)
R&D SDK Project (AUT Uni)
Date

Who

Description

11/08/2016

Lucas Chan
Andreassend

Introductions to the department, laid the foundations of what we would be doing for this project.

Task list

Start

End

9:00AM

Billable

Billed

Time

Hours

5:00PM

8 hrs

8.00

10:00AM

11:15AM

1 hrs
15
mins

1.25

10:00AM

11:15AM

1 hrs
15
mins

1.25

10:00AM

11:15AM

1 hrs
15
mins

1.25

Week 5:
Meeting with Alistair Morgan (new client from Kpmg).

15/08/2016

Kimberly
Capati

- Wants a really good insight on KPI driven service.


- Kpmg has a newly implemented job management service tool called ServiceNow.
- Alistair wants us to build a KPI Dashboard System.
- We are going to keep the scope down as we don't have much time to complete the second project (test exercise).
- We are going to focus on the Scrum methodology.
- There will be incremental delivery for this project.
- We are basically pulling data from ServiceNow (API), transforming the data and building it on Excel for analytics.
- ETL (Extract, Transform and Load)
- Is it possible to just look at one KPI?
- Running on SQL Server Stack (ServiceNow)
- The team will be at KPMG every week during Thursday.
Week 5:
Meeting with Alistair Morgan (new client from Kpmg).

15/08/2016

Joni Pablo

- Wants a really good insight on KPI driven service.


- Kpmg has a newly implemented job management service tool called ServiceNow.
- Alistair wants us to build a KPI Dashboard System.
- We are going to keep the scope down as we don't have much time to complete the second project (test exercise).
- We are going to focus on the Scrum methodology.
- There will be incremental delivery for this project.
- We are basically pulling data from ServiceNow (API), transforming the data and building it on Excel for analytics.
- ETL (Extract, Transform and Load)
- Is it possible to just look at one KPI?
- Running on SQL Server Stack (ServiceNow)
- The team will be at KPMG every week during Thursday.
Week 5:
Meeting with Alistair Morgan (new client from Kpmg).

15/08/2016

1 of 7

Lucas Chan
Andreassend

- Wants a really good insight on KPI driven service.


- Kpmg has a newly implemented job management service tool called ServiceNow.
- Alistair wants us to build a KPI Dashboard System.
- We are going to keep the scope down as we don't have much time to complete the second project (test exercise).
- We are going to focus on the Scrum methodology.
- There will be incremental delivery for this project.
- We are basically pulling data from ServiceNow (API), transforming the data and building it on Excel for analytics.
- ETL (Extract, Transform and Load)
- Is it possible to just look at one KPI?
- Running on SQL Server Stack (ServiceNow)
- The team will be at KPMG every week during Thursday.

Week 5:

18/08/2016

Kimberly
Capati

18/08/2016

Lucas Chan
Andreassend

20/08/2016

Kimberly
Capati

21/08/2016

Kimberly
Capati

22/08/2016

Kimberly
Capati

This is our first day at the KPMG office and we mainly talked about what we are going to do for this project, Alistair's
expectations and how we are going to do the project. We also started on doing our Project Brief document for the
project, it is essentially sort of a proposal document. So, we spent the whole day trying to figure out each section and
writing up the document. In addition, we also set up ourselves on Scrumwise which is a website used for tracking your
project, tasks and etc. Alistair taught us how to use Scrumwise, guided us with our project brief and taught us a little bit
of what Scrum methodology is.

9:00AM

5:30PM

8 hrs
30
mins

8.50

9:00AM

5:00PM

8 hrs

8.00

4:35PM

10:45PM

6 hrs
10
mins

6.17

Redid some areas of the project brief as our team discussed earlier some parts that needed to be change. Waiting for
Lucas to finish his part on the brief and for both Lucas and Joni to proofread my part.

7:25PM

11:50PM

4 hrs
25
mins

4.42

Compiled our parts in the project brief and rechecked it one last time before I send it to Alistair's and Greig's email.

1:00AM

2:00AM

1 hrs

1.00

9:00AM

3:50PM

6 hrs
50
mins

6.83

Began writing brief version 0.1.


Week 5:
I spent the whole day trying to fix up our Scrumwise backlog features and I also wrote some parts of the project brief.
Now, I am just waiting for Joni and Lucas' to proofread the sections I did for the brief and this is to be submitted to
Alistair.

Week 6:
We went to KPMG today just to talk to some employees and to talk to Alistair so that he can further explain what he
requires in the brief. Another thing is that we can re-do our project brief in the office based from the feedback that
Alistair gave us on Tuesday.
Notes for today:

24/08/2016

Kimberly
Capati

- Benefits and Disbenefits should be business centric.


- KPI that we are sort of looking at is lead time.
- Project brief is all about Service Desk.
- Project Objectives - Deliver a KPI Dashboard or I.T. Management/user, Business Case, what results
- Project Deliverables - Develop a solution, be more generic
Out of scope - assumptions
Automation of ETL
Time constraints
- Organisation Chart - Prince 2 and Scrum are different
- No need for Project Assurance
- Greig & Brendan - senior supplier
- Zak - product owner (what are we delivering, benefits, why are we doing this)
- Alistair - senior user
- No project manager just scrum master
- Dashboard - how is service desk performing
- Benefits - dont care about fostering relationship more about why are we choosing this project, what is the value?
- By getting better visibility, we are getting more opportunity
- Service level agreements - important e.g. eAudit p1 issue need to be resolve within 30 minutes. Ensures that the
making tool is available to clients so that it wont be down and that KPMG doesn't loose money because of this. Also,
more productive and effective. SLA - 4 hours but was fixed within 40 minutes (beat SLA), people then understand the
value that KPMG delivers and more than they expected. Kpmg wants continuous improvement and to be able to
deliver a high level of value and consistency.
- Disbenifits
- KPI - you get what you measure. e.g. measure key stroke for performance.
e.g. change management e.g. scrumwise added to helpdesk.
- Picture of Scrum plan in timescale
- SN --> ETL (Extract, Transform and Load) --> Presentation, Logic and Data Layer (Datamart - taking data in and out)
--> Dashboard solution
*Scrum methodology
*Approach to QA

2 of 7

*Project Plan (including milestones and deliverables)

25/08/2016

Joni Pablo

Went to KPMG. Had a meeting with Alistair and Zac regarding the project brief that we drafted and also discussed
about the project plan. We've finalised our project brief and asked KPMG's CIO and SD Manager to sign it off today.
We added our back log items on Scrumwise too and lastly, we did the decomposition of our project and started drafting
our SDK star schema (As required by the client).

9:00AM

5:30PM

8 hrs
30
mins

8.50

9:00AM

6:30PM

9 hrs
30
mins

9.50

Week 6:
Went to KPMG again today and we had a meeting with Alistair and Zak with regards to our whole project plan and so
as the project brief. We have finalised our project brief today and asked them both to sign it. We still need to get Greig
and Brendan's signature for our project brief. We also managed to add some more backlog features into Scrumwise as
we understood the client's requirements from the meeting this morning. A decomposition has been done on the
whiteboard and we also started our star schema diagram as this would serve as a guideline for our table names and
attributes on our database. I also had a meeting with Alistair at the end of the day just to get more of an understanding
for our project.
Notes for today:
- First call fix (first point of contact rather than escalating it to higher level support or to someone else, within one hour)
This is the KPI that we are going to develop for the dashboard.
- We are aiming for a sprint review every 2 weeks and it is okay if we dont make the 2 week mark.
- Data out, put data model and have a KPI dashboard.
- First increment would be an Excel prototype.
- Is there a checkbox on ServiceNow in order to determine whether it is a first call fix or not?
- First call fix into two types: phone and email
- First prototype in a bar graph
- Different categories - people, time, whether it is an FCF or not
- Who calls a lot
- To Do:
*Backlog = need to fix numbering, add description and add estimates
*Data Model Design
*Dashboard Design

25/08/2016

Kimberly
Capati

25/08/2016

Lucas Chan
Andreassend

Began writing brief version 0.2.

9:00AM

5:00PM

8 hrs

8.00

28/08/2016

Joni Pablo

Transferred the team's SDK Project Data Model Design's draft to draw.io
Updated our sprint's start and end date on Scrumwise.

10:30PM

11:55PM

1 hrs
25
mins

1.42

29/08/2016

Kimberly
Capati

4:00PM

5:00PM

1 hrs

1.00

10:30AM

11:30AM

1 hrs

1.00

9:00AM

6:30PM

9 hrs
30
mins

9.50

First week of mid-semester break:


We made some final touches to our Kpmg project brief and I printed some copies for the proposal/presentation
tomorrow.
We had our proposal with Gisela, Stephen and Greig at AUT. So far, so good, they just advised us on making our
project brief and our project plan clear and having all the dates and tasks in. They also wanted us to further define
what the whole project is about and what the end product will look like.

3 of 7

30/08/2016

Kimberly
Capati

01/09/2016

Kimberly
Capati

Notes:
- We need to be more precise of the term dimensional data (What is it?)
- Design of the database in the backlog and user stories needed so that they can understand it better. More specific.
- Acceptance tests.
- Describe the prototypes.
- Be clear with the plan/explain/describe.
- User requirements document.
- Handover document, what is expected by your client.
- Poster is due on the 1st of November.
- 4th or 11th of November for the portfolio.
- Part A and Part B folders, 1 poster, 1 reflective report (project disruption).
First week of mid-semester break. (Thursday at KPMG office):

01/09/2016

Lucas Chan
Andreassend

Created Scrum tasks, made minor changes to brief.

9:00AM

5:00PM

8 hrs

8.00

06/09/2016

Joni Pablo

Went to KPMG. Updated our Data Model Design and started creating our tables on our own database. We've also
managed to land our excel test incident data to the table/s that we've created.

9:00AM

5:00PM

8 hrs

8.00

06/09/2016

Lucas Chan
Andreassend

Learning how to use Visual Basic, added more tasks to backlog, played with ETL tools.

9:00AM

5:00PM

8 hrs

8.00

06/09/2016

Joni Pablo

-Updated our tasks on scrumwise.


-Did a draft of our first dashboard prototype design.
-Submitted the prototype 1 drafted design to KPMG's CIO, Alistair for approval.

9:00PM

11:55PM

2 hrs
55
mins

2.92

08/09/2016

Lucas Chan
Andreassend

Got the first SSIS package working.

8:30PM

2:30AM

6 hrs

6.00

13/09/2016

Lucas Chan
Andreassend

Trying to get prototype 1 working, populated fact table with SQL.

11:00PM

6:30AM

7 hrs
30
mins

7.50

14/09/2016

Kimberly
Capati

7:30PM

8:55PM

1 hrs
25
mins

1.42

14/09/2016

Joni Pablo

10:00PM

11:00PM

1 hrs

1.00

10:00PM

11:00PM

1 hrs

1.00

10:00PM

11:00PM

1 hrs

1.00

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

Week 7:
I checked and updated some of our tables and researched on how we are going to connect our database to excel in
order to display some sort of graph and table for our first prototype.
A skype meeting was held to discuss about our first deliverable for this project, how we are going to deliver and
present this in the meeting tomorrow. We also checked our project's progress and updated our backlog items on
Scrumwise.
Week 7:
14/09/2016

Kimberly
Capati

14/09/2016

Lucas Chan
Andreassend

A skype meeting was held to discuss about our first deliverable for this project, how we are going to deliver and
present this in the meeting tomorrow. We also checked our project's progress and updated our backlog items on
Scrumwise.
A skype meeting was held to discuss about our first deliverable for this project, how we are going to deliver and
present this in the meeting tomorrow. We also checked our project's progress and updated our backlog items on
Scrumwise.
Week 7:

15/09/2016

Joni Pablo

Today is the day for our sprint review, sprint retrospective and sprint planning. We presented our first prototype to our
client, Alistair Morgan and to the other employees of KPMG, Brendan Marmont, Nicola Duncan and Davinia Sheward.
Our supervisor came along to the sprint review as well. Our first prototype is all about the count and comparison of the
first call fix (FCF) and non FCF. A graph and a table was displayed on excel through a pivot chart which was
connected to our database on sql server. After the sprint review and sprint retrospective, we went through with our
sprint planning for our second prototype and Alistair taught us how to estimate our time for our backlog items by
playing planning poker and we discussed what product backlog items we are going to include for our second prototype.
Week 7:

15/09/2016

4 of 7

Kimberly
Capati

Today is the day for our sprint review, sprint retrospective and sprint planning. We presented our first prototype to our
client, Alistair Morgan and to the other employees of KPMG, Brendan Marmont, Nicola Duncan and Davinia Sheward.
Our supervisor came along to the sprint review as well. Our first prototype is all about the count and comparison of the
first call fix (FCF) and non FCF. A graph and a table was displayed on excel through a pivot chart which was
connected to our database on sql server. After the sprint review and sprint retrospective, we went through with our
sprint planning for our second prototype and Alistair taught us how to estimate our time for our backlog items by
playing planning poker and we discussed what product backlog items we are going to include for our second prototype.

Week 7:

15/09/2016

Lucas Chan
Andreassend

Today is the day for our sprint review, sprint retrospective and sprint planning. We presented our first prototype to our
client, Alistair Morgan and to the other employees of KPMG, Brendan Marmont, Nicola Duncan and Davinia Sheward.
Our supervisor came along to the sprint review as well. Our first prototype is all about the count and comparison of the
first call fix (FCF) and non FCF. A graph and a table was displayed on excel through a pivot chart which was
connected to our database on sql server. After the sprint review and sprint retrospective, we went through with our
sprint planning for our second prototype and Alistair taught us how to estimate our time for our backlog items by
playing planning poker and we discussed what product backlog items we are going to include for our second prototype.

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

We recreated, renamed and inserted the necessary tables on MS Visual Studio for consistency purposes. We also
started populating our tables. Our data dictionary, star schema diagram and document for our first prototype have
been finalised, approved and signed off by the client.

8:30AM

5:00PM

8 hrs
30
mins

8.50

Made solid progress on prototype 2.

9:00AM

5:00PM

8 hrs

8.00

9:50AM

12:20PM

2 hrs
30
mins

2.50

1:00AM

5:00AM

4 hrs

4.00

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

6:40PM

8:45PM

2 hrs
5 mins

2.08

Week 8:
22/09/2016

Joni Pablo

22/09/2016

Kimberly
Capati

We recreated, renamed and inserted the necessary tables on MS Visual Studio for consistency purposes. We also
started populating our tables. Our data dictionary, star schema diagram and document for our first prototype have
been finalised, approved and signed off by the client.
Week 8:
We recreated, renamed and inserted the necessary tables on MS Visual Studio for consistency purposes. We also
started populating our tables. Our data dictionary, star schema diagram and document for our first prototype have
been finalised, approved and signed off by the client.
Week 8:

22/09/2016

Lucas Chan
Andreassend

22/09/2016

Lucas Chan
Andreassend

25/09/2016

Kimberly
Capati

29/09/2016

Lucas Chan
Andreassend

Week 8:
Just spent the day working on our project via Microsoft Visual Studios and researched on how we are going to achieve
our Prototype 2 plus how to make it more presentable through Excel.
I'm sick and I've got a sleeping disorder, but finally managed to have a working method for populating the
miscellaneous table. Created another view that works.
Week 9:
29/09/2016

Joni Pablo

29/09/2016

Kimberly
Capati

29/09/2016

Lucas Chan
Andreassend

01/10/2016

Kimberly
Capati

We spent the whole day updating our tables and populating them as well. We are also on the process of upskilling on
Wordpress as we are planning to use this for our project documents. Lastly, we have started creating our website on
Wordpress.
Week 9:
We spent the whole day updating our tables and populating them as well. We are also on the process of upskilling on
Wordpress as we are planning to use this for our project documents. Lastly, we have started creating our website on
Wordpress.
Week 9:
We spent the whole day updating our tables and populating them as well. We are also on the process of upskilling on
Wordpress as we are planning to use this for our project documents. Lastly, we have started creating our website on
Wordpress.
Week 9:

5 of 7

I fixed the website a bit and researched more about Wordpress. I also watched a few tutorials on Youtube with regards
to this to upskill myself.

Week 10:
04/10/2016

Kimberly
Capati

05/10/2016

Joni Pablo

I had a play around with excel's features and was trying to customise the graphs that we are planning to show for our
second prototype. I have also updated the folders names and some of the documents.
Our 2nd sprint review will be by tomorrow so we had to draft and ready all the things that we have to present and
discuss to our stakeholders.

5:00PM

7:20PM

2 hrs
20
mins

2.33

10:30PM

11:55PM

1 hrs
25
mins

1.42

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

9:00AM

5:00PM

8 hrs

8.00

Week 10:
We had our Sprint 2 review this week for our second prototype. We managed to also fix and update our
documentation for both prototype 1 and prototype 2. The database instructions is also in progress as of the momment.
06/10/2016

Joni Pablo

During the sprint review at 1.30pm, we showed Nicola, Greig and Zak what we did the past few weeks to develop our
second prototype. Although this wasn't entirely finished, the second prototype we have done is much better, more
accurate and presents relevant information compared to the first prototype. We have all agreed to stop it at this point
and not continue sprint 3 as we are running out of time and still needed to complete the necessary documents required
for AUT.
We also need to setup a meeting with Greig next week to talk about tidying up our project for KPMG and also talk
about the requirements for AUT.
Week 10:
We had our Sprint 2 review this week for our second prototype. We managed to also fix and update our
documentation for both prototype 1 and prototype 2. The database instructions is also in progress as of the momment.

06/10/2016

Kimberly
Capati

During the sprint review at 1.30pm, we showed Nicola, Greig and Zak what we did the past few weeks to develop our
second prototype. Although this wasn't entirely finished, the second prototype we have done is much better, more
accurate and presents relevant information compared to the first prototype. We have all agreed to stop it at this point
and not continue sprint 3 as we are running out of time and still needed to complete the necessary documents required
for AUT.
We also need to setup a meeting with Greig next week to talk about tidying up our project for KPMG and also talk
about the requirements for AUT.
Week 10:
We had our Sprint 2 review this week for our second prototype. We managed to also fix and update our
documentation for both prototype 1 and prototype 2. The database instructions is also in progress as of the momment.

06/10/2016

Lucas Chan
Andreassend

During the sprint review at 1.30pm, we showed Nicola, Greig and Zak what we did the past few weeks to develop our
second prototype. Although this wasn't entirely finished, the second prototype we have done is much better, more
accurate and presents relevant information compared to the first prototype. We have all agreed to stop it at this point
and not continue sprint 3 as we are running out of time and still needed to complete the necessary documents required
for AUT.
We also need to setup a meeting with Greig next week to talk about tidying up our project for KPMG and also talk
about the requirements for AUT.
Today was officially our last day at KPMG. The team had a brief discussion and planning on what needs to be
discussed and presented during the 2nd sprint review. We also double checked all the necessary files that we have to
show them and update some of it too.

06/10/2016

Joni Pablo

We had our 2nd sprint review today and I assume that all went well. We discussed all the work that we did during the
2nd sprint's entire duration including the demonstration of our final prototype 2. Because we are already short of time,
we also had to tell our client that we can't continue on finishing our last sprint. As expected, they were okay with it and I
can see that they are satisfied with what we've delivered. They were indeed very supportive and told us that we can
still go there to finish our other rnd requirements if we want to. Overall, I'd say that the review went pretty well and all
things have been sorted out.
We spent the last few hours discussing the other requirements that we have to finish for our rnd paper. We also tried
to capture all the important information that we have on our Scrumwise just so we won't need to worry about it in the

6 of 7

future.
11/10/2016

Lucas Chan
Andreassend

Wrote handover document for the project.

8:00PM

9:00PM

1 hrs

1.00

12/10/2016

Joni Pablo

We had a meeting with Greig today regarding our final requirements for rnd. He gave us some piece of advice with
regards to how we are going to do our poster, reflective reports, portfolio and final presentation.

1:30PM

2:00PM

30
mins

0.50

12/10/2016

Kimberly
Capati

We had a meeting with Greig today regarding our final requirements for rnd. He gave us some piece of advice with
regards to how we are going to do our poster, reflective reports, portfolio and final presentation.

1:30PM

2:00PM

30
mins

0.50

12/10/2016

Lucas Chan
Andreassend

We had a meeting with Greig today regarding our final requirements for rnd. He gave us some piece of advice with
regards to how we are going to do our poster, reflective reports, portfolio and final presentation.

1:30PM

2:00PM

30
mins

0.50

Generated for Lucas Chan Andreassend at 3:15AM 25/10/2016


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7 of 7

Total

263 hours 15 minutes

263.25

Billable Time

263 hours 15 minutes

263.25

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