CERTIFICATE FROM GUIDE

This is to certify that the Project titled JOB SATISTFACTION OF EMPLOYEE IN HCL is
an original of ANKIT ARORA & 50890101715 student of BBA(G) 3 rd semester has been duly
completed his project under my guidance and supervision up to my satisfactory level.
This work has been done in partial fulfillment of the requirement for the award of Bachelor of
business administration from Fairfield Institute of management and technology New Delhi and
has not be submitted anywhere in any other university for the award of any degree.

MS. .PREETI VERMA

Assistant Professor
FMIT

STUDENT DECLARATION
I hereby declare that this Minor Project report titled
Submitted by me to Fairfield Institute Of Management And Technology, Kapashera is a bonafide
work undertaken during the IIIrd Semester by me and has not been submitted to any other
University or Institution for the award of any degree diploma/certificate or published any time
before.

Date:
Name:
Enroll. No.:
Course: BBA(3rd C)

(Signature of the Student)

ACKNOWLEDGEMENT

I offer my sincere thanks and humble regards to Fairfield Institute Of Management And
Technology, GGSIP University, New Delhi for imparting us very valuable professional training
in BBA.
I pay my gratitude and sincere regards to Dr./Ms . my project Guide for
giving me the cream of his knowledge. I am thankful to him/her as he/she has been a constent
source of advice, motivation and inspiration. I am also thankful to him/her for giving his
suggestion and encouragement throughout the project work.
I take the opportunity to express my gratitude and thanks to our computer Lab staff and library
For providing me opportunity to utilize their resources for the completion of the project.
I am also thankful to my family and friends for constantly motivating me to complete the project
and providing me an environment, which enhanced my knowledge.

Date:
Name:
Enroll No:
Course: BBA(3rd C)

ABSTRACT

Job can be influenced by variety of factors like quality of ones relationship with their supervisor,
quality of physical environment in which they work, degree of fulfillment in their work, etc.
Positive attitude towards job are equivalent to job satisfaction where as negative attitude towards
job has been defined variously from time to time.

In short job satisfaction is a persons attitude

towards job. Job satisfaction is an attitude which results from balancing & summation of many
specific likes and dislikes experienced in connection with the job- their evaluation may rest
largely upon ones success or failure in the achievement of personal objective and upon
perceived combination of the job and combination towards these ends.

CONTENTS
Certificate

Student declaration

ii

Acknowledgement

iii

Abstract

iv

List of figures

vii

List of Tables

viii

1. Introduction to the Topic

2. Literature Review

2.1 Definitions of Job Satisfaction

2.2 History of Job Satisfaction

2.3 Importance of Job Satisfaction

2.4 Importance to Worker And Organization

2.5 Workers Role in Job Satisfaction

2.6 Factors of Job Satisfaction

2.7 Reasons of Low Job Satisfaction

11

2.8 Effects of Low Job Satisfaction

12

2.9 Influences on Job Satisfaction

13

3. Company Profile

15

4. Research Methodology

29

4.1 Research Design

30

4.2 Data Collection

30

4.3 Objectives Of The Study

31

4.4 Scope Of Study

31

4.5 Limitations

32

5. Data Analysis And Interpretations

33

6. Findings & Inferences

44

6.1 Recommendation

45

6.2 Conclusion

46

References

47

Appendix

48

LIST OF FIGURES

S. No.

Name

Page No.

Fig 1.

Curve showing relationship between job satisfaction and rate of

12

turnover and absenteeism.

Fig 2.

Age of Respondents

33

Fig 3.

Education Qualification

34

Fig 4.

Experience

35

Fig 5.

Job Satisfaction

36

Fig 6.

Organizations Benefits

37

Fig 7.

Opportunities

38

Fig 8.

Environment

39

Fig 9.

Relationship

40

Fig 10.

Responsibilities

41

Fig 11.

Participate Management

42

Fig 10.

Policies and Practices

43

LIST OF TABLES
S. No.

Name

Page No.

1.

Age Of Respondents

33

2.

Educational Qualification Of Respondents

34

3.

Work Experience

35

4.

Respondents Opinion About Job Satisfaction

36

5.

Opinion About Organizations Benefits

37

6.

Opportunities For Improvement & Self Development

38

7.

Work Environment

39

8.

Superiors And Co-Workers Relation

40

9.

Job Responsibilities

41

10.

Participative Management

42

11.

Policies & Administration Practices

43