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Question
What are the different levels of access a user can delegate to another user
Which file will you use to repair a corrupt .pst data file
A user decides that he doesn't want to receive new emails and wants to disconnect from the server
but should be able to browse internet and use other network applications. What mode should he
switch Outlook to?
Reading Pane can be customized to be towards left and bottom
A user accidently permanently deleted an email yesterday. Today he/she requires the same email.
Which steps should the user follow to recover the email?
What is the extension of address book file
OST stands for
A user accidently deleted his ost, his profile configured on outlook will also get deleted
What is the location of scanpst
What is the shortcut for sending an email
What is the size of Accenture's mailbox
A user is going on a planned leave and want's to set up OOO. How can he set it
When the user is Online with Microsoft Exchange, where are the mails downloaded on his system
A user was setting up a Skype Meetng but the option was missing from the ribbon. But Skype is
installed on his system. What could be the possible cause of this. Choose one from the given options
How can you check the mailbox size usage with details.
A user is trying to search an email and is sure that he hasnt deleted/archived the mail but still isnt
able to find it. He isn't sure if he moved the mail to some folder. Which of the given steps you will
follow to find the mail
Ctrl + K keyboard shortcut is used to
Which Outlook data file is used as an altrnative to store emails in order to free up storage space in
the mailbox.
ost is created by the user
In which bar do you see Tasks and Appointments
How can you add or remove an Outlook profile
A user wants to archive emails which are more than 6 months old. Which of these steps should she
follow

How can you switch from Online to Connected mode

How can you remove redundant messages

Office Account tab is used to
A user is sending an email and going on leave the next day. In his absence his boss should receive
the reply to this email.
After reading an email, a user is prompted to send a read receipt. What option has the sender used
to enable this feature?
Which of these will you use to start Outlook in safe mode?
User wants to give permissions to another user to be able to access one of his Outlook folders.

How can you compact a pst file

How will you create signature for your emails

What is the file type of an email message template?
User called in stating that she is not getting a warning message when she permanently deletes a
message ushig Shift+Delete. How can you enable this feature?
How can a user manually Acrhive a folder

User wants other people to see his Free Busy information for 6 months.How will he enable this?
For a user, emails sent by a vendor always goes to theJunk mail folder. What is the setting required
so that mails are delivered to the Inbox?

While sending meeting requests, the user doesn't want recepients to propose new timing for
meeting. How will you enable this feature

While Sharing a Calendar with other users, what all information can this user share with them.
A user wants to create a rule that whenever he receives and email from his manager, where his
name is in Cc and "Important" word in the Subject line, the mails should go in "manager" folder.
What all conditions should be checked while creating this rule

Which of these can a user delegate access to another user

Option A
Author
repairpst

Option B
Modifier
scanpst

Plug out the network cable from

the port

Send-Receive>Cancel All

1
File>Cleanup Tools>Empty
Deleted Items Folder
*.ab
Offline Storage Tables

Folder>Clean Up Folder
*.oab
Online Storage tables

C:>Program Files(x86)>Microsoft C:>Users>Appdata>local>micros

Office>Office 15
oft>Outlook
Ctrl + N
23.7 GB
File>Manage Rules &
Alerts>Create New

Ctrl + Enter
22.7 GB
File>Automatic Replies>Send
Automatic Replies

ost

pst

Skype is corrupt

Outlook is corrupt

File>Account Settings

File>Cleanup Tools>Mailbox
cleanup

File>Options>Search>include
results from Current Folder

File>Options>Mail>Find

Send an email

Open a new Email

ost

pst

True
Navigation pane

0
Reading Pane
Control Panel>mail>mail
Accounts>Add/Remove

File>Add a New Account

File>Cleanup Tools>Archive

File>Cleanup Tools>Empty
Deleted Items Folder

File>Account Settings>Account
Settings>Change>Check Cache
Exchange Mode

File>Account Settings>Account
Settings>Change>Uncheck
Cache Exchange Mode

File>Cleanup Tools>Empty
Deleted Items Folder

Go to deleted Items>Empty
Folder

Delete the Account

Check Version of MS Office

New Email>options>Delay
Delivery

Set up an Out of Office

New Email>Options>Request a
delivery Receipt
Run safe /outlook.exe

New Email>Options>Direct
replies to
Run oulook.exe /safe

Select the Folder >View>Folder

Permissions

Select the Folder >Folder>Folder

Permissions

File>Account Settings>Account
Settings>DataFiles>Select
pst>settings?Compact Now

Right Click on pst file and

Compress

File>Options>Mail>Signatures>N File>Options>Calendar>Signatur
ew
es>New
Outlook Message Format
Text Only
File> options> mail > replies and
File > options> advanced > other
forwards
Folder>Autoarchieve

File>Cleanup Tools>Archive

File>Options>Calendar>Free/Bus
Calendar>Options>Free/Busy
y Options>Other Free/Busy
Ask the vendor to try a different
email address

Add the vendor's email address

into the safe sender's list

File >options >mail > check the

box for allow attendees to
propose new time for meeting
requests

File >options >calendar >

calendar options> check the box
for allow attendees to propose
new time for meeting requests

Availability only

Limited Details

Where my name is Cc

from people of public group

Calendars

Tasks

Option C
Editor
delpst

Option D
Reviewer
scanost

Send Receive>Work Offline

File>Account Settings>Work
Offline

Folder>Recover Deleted
Messages
*.pst
Offline Storag Template

C:>Libraries Documents

Folder>Policy
*.osb
Online Storage Template

C:>Program Files>Microsoft
Office>Office 15

Ctrl + O
24.7GB
New Email>Options>Delay
Delivery

Ctrl + K
25 GB

doc

None of the above

Disabled Skype Add-in

Drivers Issue

File>Cleanup Tools>Archive
File>Options>Search>include
results from All Mailboxes

File>Options>Mail>Search

Open an existing Email

Check Names

exe

oab

To Do Bar
Control Panel>mail>data
files>Add/Remove

Folder bar
Control Panel>mail>Show
Profiles>Add/Remove

Folder>Autoarchive
Settings>Archive these folder
using these settings

None of the above

Send/Receive>work Connected

restart Outtlook

Select Folder>Folder>Clean Up
folder>Clean Up folder and
Subfolders
Add another Account
New Email>Options>Direct
replies

Rename the Account

New Email>Insert>Request a
read Receipt
Run oulook.exe /safemode

New Email>Options>Request a
read Receipt
Run outlook.exe /clean

Select the Folder>Folder

Properties>Permissions

Right Click on
Folder>Properties>Permissions

File>Account Settings>Account
Settings>Email>Select
pst>settings>Compact Now

File>Open>Outlookdatafiles>Com
presspst

File>Folder>Permissions

New
New
Email>Signature>Signature>New Email>Options>Signature>New
Outook Template
File> options> general >
Advanced options

HTML
File > options> Add-In> Advanced
options

File>Options>Advanced>Autoarc Right Click on

hive Settings
Folder>Properties>Autoarchive
Calendar>Open Shared
Calendar>Free/Busy

None of the above

Vendor cannot send emails from

outside the organization

None of the above

File >options >calendar >

calendar options> Uncheck the
box for allow attendees to
propose new time for meeting
requests

File>Options>Advanced>others

Free/Busy Status

Full details

with specific words in the body

with the specific words in the

subject

Inbox

All of the above