3 1 Service Software

Chapter 1:Service Software

This chapter contains a discussion of the Service Software and

the Error Log.
3.0 Diagnostic Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-103
3.0.1 To Access the Service Software:. . . . . . . . . . . . . . . . . . . 1-103
3.1 The Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.1 Spectrum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.2 Stability Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.3 Signal Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.4 Primary Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.5 Secondary Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.6 Pileup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.7 Set Download Parameters . . . . . . . . . . . . . . . . . . . . . . . 1-104
3.1.8 enCORE Composer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.9 Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.10 Copy Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.11 User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.12 Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.13 Outbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.1.14 System File Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2 Tools / Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.1 Pileup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.2 Calibration Pileup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.3 Spillover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.4 Count Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.5 Scanner Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-105
3.2.6 Scanner Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-106
3.2.7 Scanner X-ray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-107
3.2.8 Lin/Rep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.2.9 Limit Switch Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.2.10 Scanner Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.3 Diagnostic Scan Modes - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.3.1 Table Top Scan - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.3.2 Alignment Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.3.3 Beam Wobble scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108
3.3.4 Hacksaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108

PRODIGY Service Manual (Rev C - 2000)

Service Software3101

3.4 Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-108

3.4.1 Printing the Error Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-109
3.4.2 Troubleshooting Help software . . . . . . . . . . . . . . . . . . . . 1-110
3.4.3 Reading the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-112
3.5 Service Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-114
3.5.1 Measure Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-114
3.5.2 Analyze Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-114
3.5.3 QA Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-114
3.5.4 Serial Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-114
Figure 3-1. The Tools/Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . 1-104
Figure 3-2. The Error Log Dialogue Box . . . . . . . . . . . . . . . . . . . . . . . . 1-109
Figure 3-3. Error log entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-110
Figure 3-4. enCORE Troubleshooting help screen capture. . . . . . . . . . 1-111
Figure 3-5. Sample PRODIGY Error Log . . . . . . . . . . . . . . . . . . . . . . . 1-112

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-102Service Software

PRODIGY Service Manual (Rev C - 2000)

3.0

Diagnostic Software
Note:

GE-LUNAR Diagnostic software options are not available to

the customer. This software is available to GE-LUNAR
authorized representatives only.
When the software is used in the
diagnostic / service mode, the Engineer
performing service must verify that the
scanner is taken out of service mode
before returning control of the scanner to
the customer. The software will return to operators
mode as soon as the software is exited and restarted.
The operator mode may also be changed under the
Tools/User Options menu.
The Service software gives the Technician
access to all areas of the
PRODIGYSoftware, DO NOT adjust AGS
subsystem settings.

The Diagnostic Software is available through the User Options Tab

3.0.1 To Access the Service Software:

Start the PRODIGYSoftware by double clicking the PRODIGY Icon on
the desk top
Double click the Tools option on the menu bar
When the drop down menu appears double click on User Options
Double click on the Systems Tab on the dialogue box
Click on Service under Display Mode
When prompted enter the password Award (versions 2.05 and greater)
Smile versions lower than 2.05)
Note:

the password is case sensitive

The Tools option on the menu bar will now contain Service Options, and
Service scanning options will also be available under the F2 Measure
Option

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

PRODIGY Service Manual (Rev C - 2000)

Service Software3-103

Figure 3-1. The Tools/Diagnostics Menu

3.1

The Tools Menu

3.1.1 Spectrum
Allows the service engineer to view and print the raw energy spectrum for the
detector. The detector can also be repeaked from Spectrum.

3.1.2 Stability Run

Used for the detection of arcing and testing the detectors performance

3.1.3 Signal Monitor

View count rates for low and high-energy channels for the detector.

3.1.4 Primary Calibration

Used to calibrate the PRODIGY scanner See DXAP@002 PRODIGY Primary
Calibration Procedure Chapter 5 Appendix C.

3.1.5 Secondary Verification

Used in the manufacturing process

3.1.6 Pileup
Used in the manufacturing process

3.1.7 Set Download Parameters

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-104Service Software

PRODIGY Service Manual (Rev C - 2000)

Download and verify the Firmware versions for the (c)SBC.

3.1.8 enCORE Composer

This is not a service tool - (Physical and Business Report Generator - see the
enCORE Operators Manual for information).

3.1.9 Error Log

Ability to view and print the contents of the diagnostic error log (see section
3.4)

3.1.10 Copy Configuration

Ability to copy the scanners Error log, Configuration Files and / or QA
Database to a drive on the host PC - useful when a host PC is replaced or
when diagnostic information needs to be sent to GE-LUNAR.

3.1.11 User Options

Set up user configured options for the scanner.

3.1.12 Service Options

Service Mode scanner configurations (see section 3.5).

3.1.13 Outbox
Configure Printing, E-mail and Faxing options.

3.1.14 System File Editor

Edit system settings for the enCORE software - do not alter these settings
without GE-LUNAR Customer Support authorization.

3.2

Tools / Diagnostics Menu

3.2.1 Pileup
Determines Detector parameters for multiple events occurring simultaneously
- not used for service.

3.2.2 Calibration Pileup

Not used for service.

3.2.3 Spillover
Perform and Acquire a Spillover Measurement (test of source spectrum and/
or detector resolution).

3.2.4 Count Rate

Acquire and print Reference Counts (count rate of detector must be
performed through lucite).

3.2.5 Scanner Motion

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

PRODIGY Service Manual (Rev C - 2000)

Service Software3-105

Control manually and perform scanner motion diagnostics and motion

configuration.
Motion Tests Tab
Limit Switch Monitor - used to verify limit switch status
Limit to Limit Test - used to verify limit switch positions
Configure check box- this box must be checked when limit to limit is
run to establish the scanners range of motion (scan window).
Cable Stress Test - used to cycle Transverse and Longitudinal
Mechanics - can be used to check new cables / check for binding
Home scanner - moves mechanics to Home position
Motion Commands Tab
Home Position - change Arm Parking position from head to foot does not effect where the daily QA (Secondary calibration) is
performed - Move to Home - sends scan arm to home position.
Note:

When the Home position is changed from the head end of the
table to the foot or vice versa, the Limit to Limit test (see
Motion Tests tab above) must be run with the Configure box
selected.
Move Steps - move the scan arm to a specific location on the table move Absolute moves an absolute distance from home, Move
Relative - move relative to last position
Joystick and Laser - Enable and Control Scanner Motion manually,
change motor speeds, toggle laser on and off
Lower portion of the screen displays the status of limit switches, scan
arm position, and positioning switch (joystick) status.
Find Block Tab
Secondary Calibration - can be used to find / verify that the scanner is
able to find the different chambers on the secondary calibration (daily
QA) block. THis tool can be useful for troubleshooting cannot find
Block errors and for Transverse binding issues.

3.2.6 Scanner Detector

Detector Tests Tab
Gain Control - adjusts the gain on the AGS amplifier used in the
detector peak setting - peak adjusts only the AGS amplifier.

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-106Service Software

PRODIGY Service Manual (Rev C - 2000)

Bias Control - adjusts the bias of the detector. PRODIGY Systems

run with detector bias on demand (when x-rays are present) of
450VDC.
DCA window settings - view DCA window settings - these settings
should not be edited.
Detector status - allows the service engineer to view the detector
status real time - information displayed includes Peak setting Bias
setting, and DCA window settings.
Detector AGS Tab
AGS DAC control (verify AGS DAC settings), check on detector
rollover, and check on channel count rates.
DO NOT adjust the detector Bias, DCA
windows or AGS DAC settings changes in the Detector bias, DCA
windows or AGS DACs can change the
scanners results.
AGS Mode - the operate / calibrate signal (disables the AGS systems
so that the detector can be peaked correctly) can be toggled.

3.2.7 Scanner X-ray

X-ray Tests TabManual Test - Control Manually the Shutter, X-ray on Indicator and
patient Positioning laser
Automatic test - automatically toggle the Shutter, Laser and X-Ray
Relay
X-Ray Source - Turn on source (ramp and make x-rays), warm up a
tube head at install or replacement.
X-ray cycle test - cyclically ramp the source - (can be used to test
ramping failures or for arcing)
X-rays Tab
Ramp the kV and / or the mA of the x-ray generation system and view
feedback real-time. Faults are displayed and polled real-time in the
window on the right.
Ports Tab - view status of and send commands to (c)SBC ports (see
section 2.4 for (c)SBC port definitions).
Download Tab - identical to Set Download Parameters (section
3.1.7)
This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

PRODIGY Service Manual (Rev C - 2000)

Service Software3-107

Misc. Tab- not used for service.

3.2.8 Lin/Rep
Not Used for Service

3.2.9 Limit Switch Adjustment

Verify and Adjust Limit switch positions.
Note:

When using Limit Switch Adjustment, DO NOT alter the

default settings.

3.2.10 Scanner Disconnect

Disconnect the scanner from the PRODIGY software (reset the (c)SBC).

3.3

Diagnostic Scan Modes Performed under F2 Measure - only visible when the scanner is in service
mode.

3.3.1 Table Top Scan Not used in Service

3.3.2 Alignment Scan

Verify that the Source and Detector maintain a constant count rate in all areas
of the scan table. Also useful for testing cables.

3.3.3 Beam Wobble scan

Quantifies beam movement relative to the detector when the scanners
mechanics are moving (see DXAP2010 Chapter 5 Appendices).

3.3.4 Hacksaw
Calculates and sets correcton factors to align bone edges in scans (see
DXAP 2007 Chapter 5 Appendices).

3.4

Error Log
The PRODIGYwill maintain an error log file whenever the scan table is in
operation. All errors, fatal or nonfatal will be logged here. The Error log
gives a brief description of the error and if possible the origin of the fault.
The error log is one of the best troubleshooting tools for scanner
malfunction.
Note:

To aid in a quick and accurate response when requesting

assistance from GE-LUNAR, please have an error log
available for review by GE-LUNAR Customer Support.

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-108Service Software

PRODIGY Service Manual (Rev C - 2000)

The error log file is named errorlog.bin, this file is the current error log session.
Older sessions are named errorlog.1, errorlog.2 and so on up to errorlog.4.
When requesting help from GE-LUNAR, E-mailing the current error log file
and a description of the symptoms will aid in a rapid diagnosis (see Copy
Configuration in section 3.1.10 for information on copying the error log to an
E-mailable file).

3.4.1 Printing the Error Log.

Note:

The scanner does not have to be in Service mode to view or

print the Error Log.

The Error Log is located under the Tools dropdown menu. Left click on
Tools / and then on Error Log.

Figure 3-2. The Error Log Dialogue Box

Session - The PRODIGYsoftware will maintain up to 10 sessions each session is up to 100 errors.
A new session is created by shutting down and restarting the
enCORE software. A new session may also be started by clicking on
the button
This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

PRODIGY Service Manual (Rev C - 2000)

Service Software3-109

To view a session, left click on it, all errors (if present) will be shown in
the box below.
The Errors list may be printed (click on print errors) or it may be
searched with the Find Error button.
The details of the failure are shown when the error is highlighted and
then right clicked on.

Figure 3-3. Error log entry details

3.4.2 Troubleshooting Help software

This feature is found in software versions 2.26 and greater. When an error is
highlighted and the Troubleshoot button is clicked on, it opens an online
enCORE troubleshooting guide to assist the service engineer in
troubleshooting the system by error code.

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-110Service Software

PRODIGY Service Manual (Rev C - 2000)

Figure 3-4. enCORE Troubleshooting help screen capture.

How to use the Troubleshooting Help software:
This Help software is based on Fault Tree Analysis or FTA. The fault trees are
in an outline form. Each heading in the outline represents an or choice. For
example, the basic fault below Shutter will not close has three possible
causes: Shutter stuck, Solenoid Return Spring not working, or Solenoid
powered when it should not be. Each of these in turn lists their possible
causes.
Sample Fault Tree (from Prodigy Collimator):
Shutter will not close
I.Shutter stuck move by hand to test
A.Slotted Wheel scraping OMI board
B.Shutter scraping Shutter Plate
II.Solenoid Return Spring not working move by hand to test
A.Spring broken
B.Spring no longer anchored
III.Solenoid powered when it should not be
A.FOINK (PRODIGY I) problem Test by disconnecting J1. If the shutter
closes, swap the SBC. If the shutter stays open, swap the FOINK.
B.(c)SBC problem Test as above.
This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

PRODIGY Service Manual (Rev C - 2000)

Service Software3-111

Note:

This type of analysis is meant to identify all possible causes,

giving the user a complete list to work from when ruling out
possibilities. If a cause is not listed in the appropriate fault tree
analysis, please e-mail GE-LUNAR about the discrepancy.

3.4.3 Reading the Error Log

Figure 3-5. Sample PRODIGY Error Log

This document contains confidential or proprietary information of GE-Lunar Corp. Neither the document nor the information therein is
to be reproduced, distributed, used or disclosed, either in whole or in part, except as specifically authorized by GE-Lunar Corp.

3-112Service Software

PRODIGY Service Manual (Rev C - 2000)