J OEL J. J OSEPH , J R .

Lucas, TX | H: (972) 727-6833 | C: (214) 477-6833

LinkedIn email: jjjsljoseph@gmail.com

SENIOR-LEVEL PRODUCT DEVELOPMENT MANAGER

Product Development Director | Agile Project Management
Accomplished leader with expertise in all facets of product management and the complete product lifecycle.
Skilled in collaborating with each member of cross functional organizations that exceeded or achieved business and
financial objectives. Coordinated product development-facing teams in support of customer requirements using
Agile methodology as both an individual contributor and a team leader. Secured collaboration amongst key
contributing, multi-disciplinary teams from product creation to post-sale support. Instrumental in the strategic
project planning and roadmap creation of large telecommunications implementations for enterprise and
government networks. Technical proficiency in MS Office suite.

Telecommunications
Operations Management
Strategic Planning
P&L and Budgeting

Agile Product Development

Project Management
Change Management
Migration Planning

Strategic Roadmaps
Technical Support
SIP/VoIP
Software Delivery

PROFESSIONAL EXPERIENCE
AVAYA GOVERNMENT SOLUTIONS, Coppell, TX
Senior Product Manager: Federal Solutions

2011 2016

Led the services, solutions integration, and implementation with Avayas legacy TDM portfolio, meeting the
comprehensive business requirements of the Department of Defense, Federal Civilian Agencies and Very Large
Commercial Enterprise (4,000 lines or more). Managed all aspects of customer requests including pre and post-sale
support, pricing, development prioritizations, support escalations, and third-party remanufactured materials,
planning and delivering requisite solutions on time and on budget.
Key Accomplishments:

Overachieved large enterprise market financial target by achieving $4.1M in recognized revenue; met
Volume Purchase Agreement third-party targets by providing solutions and recommendations to Partners.

Championed the development of customized, specific network solution for very unique, $6M-revenue client
which required schedule negotiations, implementation, and third party vendor collaborations.

Served as lead Project and Product Manager for both the new Secure Terminal product and AS 5300 License
Management web-based tool development; managing and reconciling internal project deliverables with
third-party development requirements and milestones by assuming the Project Management role.

GENBAND, INC., Plano, TX

2010 2011
Senior Product Manager: SIP Application Server
Established and managed operational planning, development and implementation of SIP Application Server
platform and SIP-PBX interworking. Spearheaded the successful introduction and delivery of the A2 7.0, A2 8.0
and A2 8.0 SP1 software releases. Planned, developed and implemented GENBANDs A2 Converged Applications
Server, base platform, OAM&P, and SIP-PBX interworking. Collaborated with sales and bid management teams
with informational responses for RFQs, RFPs and RFIs; presented strategic roadmap and demonstrated
recommended solutions to Executive Leadership, Partners, and End Customers.
Key Accomplishments:

Executed the upgrade strategy and implementation, reducing the overall upgrading time of the A2
Converged Application Server by 75% while decreasing errors by projecting end user expectations.

Identified customer improvements to billing mediation solution, resulting in both a 25% lower billing tool
cost and a 50% reduction in customer billing reformat procedures.

Initiated and implemented the introduction of SIP-PBX Trunking interface which enabled various vendors
PBX to connect, expanding the target market.

J OEL J. J OSEPH , J R .
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NORTEL NETWORKS, Richardson, TX

1981 2010
Senior Product Manager for Carrier: SIP Application Server, 2007 2010
Managed all phases of the product lifecycle from planning and development to implementation for the AS 5200,
Adaptive Application Engine (A2E) and IMS solutions for the North American, Caribbean and Latin American
markets. Coordinated strategic planning and feature content prioritization for the A2E 8.0 software release.
Key Accomplishments:

Spearheaded the successful introduction and delivery the A2 7.0 and A2 8.0 software releases. Planned,
developed and implemented Nortel's Application Server, base platform, OAM&P, and SIP-PBX
interworking.

Directed Product Marketing and Release Management teams in creating and pricing of A2E starter kit,
aimed at end-of-life platform and new small-subscriber base customers to gain customer confidence with
the new technology.

Liaised with a 3rd party vendor to resolve a critical and unique issue, resulting in a new software release
allowing customers trunking expansion, and increasing the users on their AS 5200 system by representing
and being the customer advocate.

Senior Architect: Large System Solutions, Government Solutions, 2004 2007

Managed all aspects for all new and site expansions regarding the Meridian SL-100 and CS2100 for all federal
agencies (both the Department of Defense and civilian organizations), including initial reviews, systems solutions
and recommendations. Created plans to add SIP/VoIP services on the CS2100 for the Department of Defense to
enhance the governments Next Generation Network infrastructure. Generated and authored roadmap support
and executive overviews. Authored strategic migration and system integration white papers and proposals.
Key Accomplishments:

Created comprehensive strategic project strategies in support of government agencies budgetary or

migratory plans for large voice platform implementation.

Liaison between distribution partners and end customer, coordinating strategic plans and proposals to
include functionality, configurations and other information pertaining to Nortels Large Enterprise Project
Portfolio. Large System Solutions, Government Solutions.

Significant contributor to U.S. Senate upgrade contract in partnership with sales team, resulting in award.

Director, Product Development, Enterprise, 1997 2004

Spearheaded the P&L, prioritization and development of new features and applications for Large Commercial and
Federal Private Enterprise networks, averaging $110M in revenue, $6.8M of R&D, and $1.6M in SG&A.
Key Accomplishments:

Established and navigated the strategic direction and roadmap for Nortels Enterprise Portfolio.

Delivered quality analysis program for new software and hardware; directed collaboration between Product
Management, Product Development, and Product Verification to achieve customer requirements, schedules
and quality targets by collaborating and partnering with customers.

Managed resource allocation for core teams, ensuring adequate bandwidth to executive strategic plans.
EDUCATION & CREDENTIALS

Bachelor of Applied Science in Business Administration, Dallas Baptist University, Dallas, TX

Associate of Arts in Computer Science, Collin County Community College, McKinney, TX
Top Secret Security Clearance: Granted 23 Oct 2001. SCI based on SSBI 16 April 2001. CI Polygraph last conducted
2006.
Patents: Co-Inventor for U.S. Patent 6,238,716: Call Parking and Paging System.