WLC COLLEGE (INDIA)

ADVANCED CERTIFICATE LEVEL – II

MODULE NAME : INFORMATION & BUSINESS ECONOMIC ANALYSIS
TIME : 10.00AM to 01.00PM
DATE : 24.06.09
Duration : 3 Hours

READ THE INSTRUCTIONS CAREFULLY

Kindly ensure NO MOBILE PHONES ARE BROUGHT in the examination hall.

Write your roll number in the box provided on the front of the answer book.

Write the name of the Module on the line marked “Subject” on the front of answer book.

Write your CAMPUS name on your main answer sheet.

Tick the appropriate boxes on the front of the answer book to indicate which Questions you have
answered.

Do not repeat the question in your answers, but show clearly the serial number of the question
attempted on the appropriate page in the answer book.

Please show detailed working notes (if any) in respect of each practical sum/s.

Please do all rough work on the paper on extra sheets and attach the same (if any) to the answer
sheets. No marks will be given for figures derived/arrived with rough work/calculation
attached/shown.

Please do not Scribble or mark anything on the question paper.

Please start a new question on a next sheet of your answer book.

Please be sure to write the question number of the question you are answering.

You could be subjected to surprise checks / full body search anytime during the examination.

Grading Criteria:

D: Clarity of concept, application of theory and practical comprehensive reasoning, working

notes, command over expression and neat work.
M: Careful application of theory and presenting appropriate practices with lucid thoughts,
brevity and clear understanding of the subject.
P: Understanding of theory and practices and neat presentation.
F: Poor concept application, careless work and untidy presentation.

ACL – II Page 1 of 2
 SECTION A

(CASE STUDY IS COMPULSORY)

There was a lot of confusion in the admin block. Clark was very depressed. He wanted the
information about the completed projects. It was already late. Peter had asked for the accounts
receivables. The finance department needed the list of follow up. Susan had mailed regarding new
product updates and how to customize it and the admin was having trouble with employee payment
and bonus.

As the COO of the ABC Lifts, Clark had seen the company grow from scratch to a two crores
turnover. Things went smooth till the last quarter. But now with increased volume of business,
separate installation, service departments, govt. regulations, licensing, service and customer care, he
just could not get the information on time. Different personnel had different data. The consultant he
hired to provide solution had been insisting on developing systems to take care of the functions.
This meant investment and consent from the founder.

There was another issue. The infrastructure to be hired, hosted or bought? He had to meet with the
heads and make a start. May be a paperless office would solve his problem? He wanted to
immediately stop the running around!

Questions:

Q1. What are the steps Clark has to take to design the system? Explain with reference to SDLC.

Q2. Can you immediately suggest certain systems that would help on reading the case?

SECTION B

Attempt any THREE Questions:

Q1. Explain the functions & levels of management at different levels of an organization.

Q2. Explain DSS and GDSS with diagrams and examples.

Q3. Explain any three important characteristics of a system. How does SIS create competitive
advantage?

Q4. Explain with relevant diagram the concept of MIS.

Q5. Write short notes on ANY THREE:

a. SDLC.
b. Booting of a computer.
c. Online and batch processing systems.
d. E-commerce.
e. Communication Mix.

ACL – II Page 2 of 2