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Business Intelligence
The view of Business & Decision
on the evolutions in Business Intelligence
2)
Managed BI
On the other side, as BI expanded in organizations, it now represents a significant
part of the IT budget. TCO and quality has therefore become a topic of interest.
This leads to:
Consolidation of BI platforms
Creation of BI Competency Centers (BICC): shared services within an
organization to design, prioritize, govern and continuously improve BI
initiatives. New organizations with information stewards that act within the
business lines as facilitators to make information available when needed.
Those stewards source the information from the data warehouse, under IT
control.
Creation of BI Service Centers: shared insourced or outsourced factory to
implement, maintain and support BI initiatives.
Customer Case: A large French financial institution created the so-called
decisional initiative to manage their BI projects and other information centric
initiatives (e.g. risk management and compliance to the Basel 2 legislation. An
internal BICC pilots the overall program from a business perspective and establishes
the organization, processes and infrastructure. An outsourced close shore BI
Service Center delivers and maintains the projects.
4)
6)
7)
Embedded BI
Embedded BI is about integrating Business Intelligence into business applications.
This happens particularly for daily decisions, when decisions have to be quickly
guided. One example is an employee of a call center who has to solve a problem.
He has to put a knowledge base in context with the problem he has to solve on
line. BI should then pop up within the current application to support the
employees decisions.
Customer case : A large player in the distribution of commercial television is using a
real time decision engine at their call centers to guide the operators with incoming
calls to quickly find the best offering to propose to their customers.
9)
NOTE: All customer cases mentioned in this document have been realized by
Business & Decision Group.