1

A PROJECT REPORT ON
LABOUR WELFARE MEASURES IN HOTEL INDUSTRY WITH
REFERANCE TO OBEROI HOTEL
SUBMITTED TO
UNIVERSITY OF MUMBAI
IN PARTIAL FULFILMENT OF REQUIREMENT FOR THE AWARD OF
DEGREE OF
BACHELOR OF MANAGEMENT STUDIES
SUBMITTED BY
T.Y.B.M.S SEMESTER V
ACADEMIC YEAR 2016-2017

UNDER THE GUIDANCE OF

PEOPLES EDUCATION SOCIETY

BACHELOR OF MANAGEMENT STUDIES
ACADEMIC YEAR 2016-17

A PROJECT REPORT ON
LABOUR WELFARE MEASURES IN HOTEL INDUSTRY WITH
REFERANCE TO OBEROI HOTEL

SUBMITTED TO THE UNIVERSITY OF MUMBAI IN THE PARTIAL

FULFILLMENT FOR THE DEGREE OF BACHELOR OF
MANAGEMENT STUDIES
SUBMITTED BY
TO
Project Guide
Prof. DEVIKA S. SURYAWANSHI

PEOPLE S OF EDUCATION SOCIETY

SIDDHARTH COLLEGE OF COMMERCE AND ECONOMICS
ANAND BHAVAN, DR. D.N. ROAD
FORT, MUMBAI-400 001
ACADEMIC YEAR 2015-16

Date of submission: ______________

DECLARATION

I, --------- student Siddharth College of Commerce & Economics Anand

Bhavan, Dr. D.N. Road, Fort, Mumbai-400001 Bachelor of Management
Studies Studying in T.Y.B.M.S hereby declare that I have completed the project
on Labour Welfare measures in hotel industry with reference to oberoi
hotelduring the academic year 2015-2016. The information submitted is true
and original to the best of my knowledge.

DATE: ________________
PLACE: MUMBAI

SEAT NO:

Signature of Student:

___________________

CERTIFICATE
I, Prof. DEVIKA S. SURYAWANSHI do hereby certify that Mrs. ---- of
Siddharth College of Commerce & Economics Anand Bhavan, Dr. D.N. Road,
Fort, Mumbai- 400-001. Bachelor of Management Studies of T.Y.B.M.S has
completed her project work on Labour Welfare measures in hotel industry with
reference to oberoi hotel, during the academic year 2015-2016. The
information contained in the project work is original to the best of my
knowledge and belief.

Signature of

Signature of the

Project Guide :

BMS Co-ordinator :

DEVIKA S. SURYAWANSHI

DEVIKA S. SURYAWANSHI

___________________

_______________

Signature of

The College Stamp

Principal : Prof. U.M. MUSKE

___________________

_________________

ACKNOWLEDGEMENT
I consider it a great privilege to get an opportunity to express my feelings
towards all those who have helped me in completion of my project.
First of all I would like to thank University of Mumbai for giving me a chance
to work on the project. And sending my career with pre-guidance of the real
corporate and social world.
My project guide Prof. DEVIKA S. SURYAWANSHI whose constant
encouragement and who have put their art into every part of this project, but for
their planned and careful guidance.
I owe a debt of gratitude to Principal Prof. U.M. MUSKE and Prof. DEVIKA
S. SURYAWANSHI the Coordinator of B.M.S department, for providing
encouragement and for the valuable interactions I have had with her. Her
valuable and appropriate inputs helped me to complete my project successfully.
Finally, I would like to thank our whole B.M.S department for their support and
coordination in providing study material has helped tremendously to make the
project informative and comprehensive.

EXECUTIVE SUMMARY
Learning is a continuous process by which we acquire the knowledge that we
apply to our future endeavor.
The university has given me an opportunity to learn many aspects pertaining to
the working of the organization. The objective of the project is to study the
structure, style, system, skills, strategy, staff, shared values and functioning of
various departments. A theoretical study of management practices will not offer
a useful insight if not supplemented by a practical exposure.
The Project work at Hotel Oberoi the prince exposed me to the management
practices. The strategies studied in theory in a controlled environment will fail
to deliver in the actual business scenario. Hence this study taught me that firms
have to thrive in harsh market realities and even the best of the strategies may
be ineffective.
To conclude, this study gave me practical insights to the working of an
undertaking and in supplementing my theoretical learning. I am in better
position to understand, comprehend the problems faced by the organization and
to work under competitive environment. The project has helped me to acquire
skill required to be competitive in near future.

Sr. No.

Table of contents

Pg no.

1.

CHAPTER 1-

2.

OBJECTIVE & METHODOLOGY

CHAPTER 2-

12-32

INDUSTRY PROFILE
COMPANY PROFILE OF OBEROI GROUP
A. HISTORY& BACKGROUND
B. COMPANY HIGHLIGHTS
C. VISSION,MISSION & QUALITY POLICY
D. ROOMS & SUITS
E. DINNING
F. SPA & FITNESS CENTRE
G. MEETINGS
H.DHARMA
MANAGEMENT
AUDITED FINANCIAL RESULT(2013-2014)
CHAPTER 3-

33
34-35
36-38

3.

4.
5.
6.

9-11

SWOT ANALYSIS

7.

CHAPTER 4-

39-42

McKINSEY 7s FRAMEWORK

8.

CHAPTER 5-

43

ANALYSIS OF FINANCIAL STATEMENT

9.

CHAPTER 6-

44-45

10.

LEARNING EXPERIENCE
CHAPTER 7-

46-54

LABOUR WELFARE MEASURES

11.

CHAPTER 8-

55-70

ANALYSIS AND INTERPRETATION

12.

CHAPTER 9-

13.

FINDING AND SUGGESTIONS

CHAPTER 10-

14.

CONCLUSION
CHAPTER 11ANNEXURE

71-72
73
74-76

15

CHAPTER12-

77

BIBLIOGRAPHY

CHAPTER 1
STATEMENT OF THE PROBLEM:
Welfare means faring or doing well. It is a comprehensive term, and refers to the
physical, mental, moral and emotional well-being of an individual. Further, the term welfare

is a relative concept, relative in time and space. It, therefore, varies from time to time, from
region to region and from country to country. Labour welfare, also referred to as betterment
work for employees, relates to taking care of the well-being of workers by employers, trade
unions, and governmental and non-governmental agencies. Most of the companies try to
satisfy their labors by providing good welfare facilities. To know the labour welfare measures
of the company. I have undergone a project work in oberoi hotel, Mumbai.

OBJECTIVES OF THE STUDY:

1) The main objective of this study is to understand various employee welfare activities.
2) To know the various employee welfare measures undertaken in the company.
3) To know the procedures and practices followed to implement employee welfare.
4) To know the awareness level regarding the welfare schemes among the employees in
the concern.
5) To find out the opinions of the employees about the welfare facilities and schemes
provided to them by the management.
6) To know the practical difficulties faced by the management in executing the welfare
measures.
7) To know that the welfare measures of the company is reaching the employees expectation.
8) To evaluate the effect of the welfare measures on employees performance.

SCOPE OF THE STUDY:

The research can be extended the study to understand the welfare facilities of labour in
Oberoi hotel in order to provide an effective suggestion to improve the same. This will be
helpful in understanding current portions of the respective company. And provide some
strategies to extend this measure with title modification which is based on the internal policy
of the company. This study can be used for understanding the potential of the workers. So
that the survey is made all over the area of company and of this survey is made with both the
male and female worker. This study also helps in manipulation of the basis expectation of the
workers. This study will also helps the researcher to gain some valuable knowledge over the
company.

METHODOLOGY:

10

Data collection:
Types of data collection involved are primary data and secondary data.

Primary sources of data:

It involves data collected as descriptive and qualitative nature. The following methods are
used to collect the primary data.

Questionnaire method: This research work makes use of structured

questionnaire to elicit information from various employees. Some information is also
collected by unstructured questions.

Interview method: This research work makes use of personal interviews of

various employees and management staff.

Secondary sources of data:

The secondary data is collected with reference of manuals, books, journals and Oberoi
hotel website. The information regarding various welfare facilities provided under different
acts. Especially under Factory Act and facilities provided by the organization was collected
from magazines and reference books.

Data analysis
The sampling units undertaken to carry out this study is 25% of the employees
working in THE OBEROI HOTEL, MUMBAI. These lection of 50 employees from the
organization as sample is based on random sampling technique.

TOOLS FOR DATA COLLECTION

Survey method

SAMPLE DESIGN FOR THE STUDY:

SAMPLE SIZE

SAMPLE UNIT :

50 Members
Employees of Oberoi hotel, Mumbai.

11

LIMITATIONS OF THE STUDY:

Time was one of the limitations during the project work because of the lack of time
the sample size was restricted to employees.

The study was limited to some departments only as well as number of employees.

Since this a very large unit, the sample size is restricted to 50.

The respondents were unable or unwilling to give a complete and accurate response to
certain questions.

Since the data was collected using schedule, the interviewers inability to understand
and record the response correctly is possible.

The respondents have replied to the queries recalling from their memory. Therefore
recall bias and personal bias are possible.

Some false information may be given by the respondents.

CHAPTER 2
INDUSTRY PROFILE

12

History of Hotel Industry:

A hotel is an establishment that provides paid lodging, usually on a short-term basis. Hotels
often provide a number additional guest services such as restaurant, a swimming pool or
childcare. Some hotel has conference services and meeting rooms and encourages groups to
hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R)
industry in India during the financial year 2000-2011 was INR 804.32 billion, a growth of
41.27% over the previous year, primary driven by foreign tourist arrivals, which increased by
16.17% currently there are some 1980 hotels approved classified by the ministry of tourism,
government of India, with a total capacity of about 110,000 hotel rooms. With tourism
industry showing excellent performance, in terms of foreign tourists arrival and demand
outpacing supply, the hospitality industry, is poised to grow at a faster rate and reach INR
1026.76 billion by 2012. It is estimated that over the next two years 80,000-90,000 rooms
will be added across different categories throughout the country. In the Indian scenario, the
report covers the current trends in hotel industry ( increase in foreign tourist arrivals, MNCs
foraying into India, demand supply mismatch getting closer, rise in occupancy rates and Rev
PRA and strong recovery of the Indian economy), its structure (composition of hotels), key
consumer segments (business traveler, leisure traveler, & airline cabin crew) and value chain.
As a part of the de risking model the companies in Indian hotel industry are also moving up
the value chain to management contracts and co-branding. The report on Indian Hotel
Industry provides an in-depth view of the sector in general and important aspects of the
sector. The report starts with the global hotel industry to give a perspective of the Indian hotel
industry in the global context. The report covers the hotel industry structure, major players,
regulations, growth drivers, issues and challenges critical success factors and foreign direct
investment trends. An analysis of the industry performance was made on critical business
parameters like occupancy rates, Revenue per Available room (Rev PAR) and Average room
rates (ARR) and compared with the global trends. The report also analyses the performance
of the industry across major markets profiles the major players in industry.

Hotel Industry in India

India is a very famous holiday destination in the world, and provides ample facilities
as far as lodging is concerned. It has state of the art hotels to cater to its ever booming

13

travel and tourism industry. Many hotels and resorts have popped up in India over the
last few years to cater the accommodation needs of everybody. India is dotted with
hotels that fit in every budget. There are hotels ranging from Luxury Hotels to
Economy Hotels. A travel agent can help in finding a suitable accommodation
Hotels in India provide detailed overview of the various categories of hotels, and the
important groups of hotels that play a major role in the field of tourism. Located in all
major tourist and commercial destinations of India, the hotels are known for their warm
hospitality and comfortable accommodation.
A number of hotels in India are counted among some of the best hotels in the world.

Categorization of Hotels in India

The hotels in India can be divided into various classes on the basis of room types, amenities
and location. Some of the prominent categories of hotels in India include:

Heritage Hotels
Luxury Hotels
Budget Hotels
Resorts
Important Hotel Groups in India
Hotel Industry is a booming business sector of India that has given a boast to tourism in the
country. Taj Group of Hotels, Park Group of Hotels, Radisson Hotels India and ITC Hotels
are some of the luminaries in the field of hotel industry that are famous for unique amenities
and superb accommodation arrangements. Some of the important Luxury Hotels that come
under the important hotel groups of India include:

ITC Maurya Delhi

ITC Maratha Mumbai

Fort Radisson of Radisson Group in Kolkata

Radisson Jass Hotel Shimla

The Taj Westend, Bangalore

Taj Coromandel, Chennai

14

The professionally trained hotel staffs believe in maintaining a strong bond of trust
and reliability with their customers through customer friendly services. Hotels in
India have come a long way since Independence and they have been offering world
class services to tourists visiting the country.

Company profile of Oberoi Group

The Oberoi Group
The Oberoi Group, founded in 1934, operates 29 hotels across five countries, one Nile
Cruiser and one Backwater Vessel in Kerala under the luxury Oberoi and five-star Trident
brands. The Group is also engaged in flight catering, airport restaurants, travel and tour
services, car rentals, project management and corporate air charters.
Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of
service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and
unparalleled levels of service, Oberoi hotels and resorts have received innumerable awards
and accolades.
A distinctive feature of The Groups hotels is their highly motivated and well trained staff that
provides exceptionally attentive, personalized and warm service. The Groups new luxury
hotels have established a reputation for redefining the paradigm of luxury and excellence in
service amongst leisure hotels around the world.
Trident hotels are five-star hotels that have established a reputation for excellence and are
acknowledged for offering quality and value. These hotels combine state of the art facilities
with dependable service in a caring environment, presenting the ideal choice for business and

15

leisure travellers. At present there are nine Trident hotels in India. These are located in
Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi National Capital Region),
Chennai, Bhubaneswar, Cochin, Agra, Jaipur and Udaipur. The Oberoi Group also operates a
Trident hotel in the Saudi Arabian city of Jeddah.
The last decade has witnessed the debut of new luxury Oberoi leisure hotels in India and
abroad. In India, these hotels include The OberoiRajvilas, Jaipur; The OberoiAmarvilas,
Agra; Wildflower Hall, Shimla in the Himalayas; The OberoiVanyavilas, Ranthambhore; The
Oberoi Cecil, Shimla and The OberoiUdaivilas, Udaipur. Overseas, the new hotels include
The Oberoi, Lombok in Indonesia, The Oberoi, Mauritius and The Oberoi, SahlHasheesh in
Egypt. The Oberoi Zahra, Luxury Nile Cruiser, Egypt was launched in 2007.
The Groups commitment to excellence, attention to detail and personalized service has
ensured a loyal list of guests and accolades in the worldwide hospitality industry.
Recognizing the importance of quality training in hospitality management, The Oberoi Group
established The Oberoi Centre of Learning and Development in New Delhi in 1966. Today,
this institution is considered amongst the best in Asia with approximately 100 students
graduating each year.
The Oberoi Group is committed to employing the best environmental and ecological practices
in technology, equipment and operational processes. The Group also supports philanthropic
activities that range from education to assistance for the mentally and physically challenged.
The Group is also a keen contributor to the conservation of nature and of cultural heritage.

A. The Oberoi Group: History and background

The company was incorporated in the year 1949 by Rai BahadurM.S.Oberoi to run "Oberoi
Group of hotels".

B. COMPANY HIGHLIGHTS

16

The company owns and operates first class luxury hotels, flight services, renders technical
know-how and exports. Its subsidiary Mercury Travels is well known travel consultant in the
country.
The hotels are located at Mumbai, Delhi, Calcutta, Chennai, Bangalore,
Bhubaneswar, Hyderabad, Jaipur, Khajuraho, and Shimla. Its hotels are
also located a broad at Melbourne in Australia; Cairo and Aswan in Egypt;
Bali and Lombok in Indonesia; Mauritius; Jeddah and Medina in Saudi
Arabia; Colombo in Srilanka.
EIH is generally preferred by business traveller because of its consistent and high quality
service across different locations. Also multi location presence has helped reduce
concentration risk.
Company is diversifying its focus to tourism sector and plans to invest Rs.500 crores in next
five years to set up the largest chain of tourist resorts. It has recently commenced its
operations at Hotel Cecil at Shimla and has several projects in pipeline in Rajasthan, Kerala
and Himachal Pradesh.
"Oberoi" brand belongs to five star deluxe category. The company caters to economy
segments under "Tridents' brand and has set up holds at Agra, Ahmedabad and Chennai and is
expanding to Cochin, Coimbatore, Jaipur and Udaipur.

COMPANY PROFILE OF OBEROI, MUMBAI

The Oberoi, Mumbai
Located in the citys prime business and shopping district of Nariman Point, The Oberoi,
Mumbai has been completely redesigned to be the ultimate destination for contemporary style
and luxury in the city. Overlooking the ocean, the hotel welcomes you with space and
serenity. Luxuriously appointed guestrooms have been meticulously planned with a host of
innovative features using the latest technology.
The Oberoi, Mumbai is located on Marine Drive, the famed boulevard along the coast in
South Mumbai. An hour's drive from the airport and only minutes away from the business,

17

financial and entertainment districts, the hotel is also well located to visit the citys tourist
attractions.
The hotel offers a rich variety of dining experiences ranging from an all day dining restaurant
serving global cuisine, to an Italian Restaurant and a signature Indian restaurant under the
direction of a Michelin starred chef.
An ideal location for business meetings and conferences in Mumbai, venues range from
private meeting rooms at the 24-hours Business Centre to the conference rooms on the top
floor of the hotel offering sweeping views of the ocean.
Recreational facilities include an outdoor heated swimming pool, a fitness centre and a full
service Oberoi Spa. The Spa and the Fitness Centre are open 24 hours.
Complemented by Oberoi Hotels legendary service delivered by caring staff, The Oberoi,
Mumbai is the ideal hotel for discerning business and leisure travellers.
For lady travellers visiting The Oberoi, Mumbai, we are pleased to offer the services of our
team of lady chauffeurs, to transport our guests around the city in the hotels fleet of super
luxury Audi A8 sedans. We also have lady butlers available, to assist our guests throughout
their stay.

C. VISION, MISSION & QUALITY POLICY

VISION STATEMENT:

We see an organization which aims at leadership in the hospitality industry by

understanding its guests, and designing and delivering products and services which enable it
to exceed their expectations. We will always demonstrate care for our customers through
anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.

We see a lean, responsive organization where decision making is encouraged at each

level and which accepts change. An organization that is committed and responsive to its
guests and other stakeholders.

18

We see a multi-skilled workforce, which consists of team players who have pride of
ownership in translating the organizations vision into reality.

We see an organization where people are nurtured through continuous learning and
skill improvement, and are respected, heard and encouraged to do their best. Oberoi is
recognized as best practice for training and developing its people.

We see a more multinational workforce which has been exposed to different cultures,
problems and situations and can use its experiences to enrich the local employees whether in
India or overseas

We see the world dotted with hotels of The Oberoi Group, in strategic commercial and
resort locations.

We see user-friendly technology enhancing value for our customers and helping our
personnel by making information more accessible.

We see an organization which is conscious of its role in the community, supporting

social needs and ensuring employment from within the local community.

We see an organization which is committed to the environment, using natural products

and recycling items, thus ensuring proper use of the diminishing natural resources.

MISSION STATEMENT:
Our Guests: We are committed to meeting and exceeding the expectations of our guests
through our unremitting dedication to every aspect of service.
Our People: We are committed to the growth, development and welfare of our people upon
whom we rely to make this happen.
Our Distinctiveness: Together, we shall continue the Oberoi tradition of pioneering in the
hospitality industry, striving for unsurpassed excellence in high-potential locations all the
way from the Middle East to Asia-Pacific.
Our Shareholders: As a result, we will create extraordinary value for our stakeholders.

QUALITY POLICY:
The first objective of the club is to provide continues guest satisfaction and meet their
expectation at the highest level. Our base for this will be continues quality enhancement and
high standards of services. Our service will be delivered to our guest is reliable, fast and on
time. High guest satisfaction will be our main objective. One of our main tasks is to provide

19

continues satisfaction of our employees by meeting their multi directional expectations. We

will continuously fulfill our care and responsibility for our society and the environment. The
requirement of our quality system with its international standards will be applied throughout
our hotel. The policies and objectives will be fully adapted in all units and the top
management will make sure of the healthy operations of the system throughout our hotel.

D.Rooms & suites

Rooms & suites

Refined in design detail and meticulously appointed, the guest rooms and suites are luxurious
havens of contemporary elegance. Newly renovated 73 suites and 214 rooms are luxuriously
furnished and feature the latest technology with a focus on comfort and convenience.
All rooms feature dark oak wood floor, deep walnut furniture, leather clad headboard in pale
ivory, hand tufted rug and brilliant colors of the specially commissioned oil paintings. An
iPod docking station, a High Definition Media Interface (HDMI) hub in the writing desk to

20

connect electronic devices to the large television and WiFi are some of the technology
features in each room.

Deluxe Rooms
These rooms are furnished with a queen-size bed, suitable for single guest. The workspace
constitutes a writing desk and chair. The room also includes a comfortable single-seater wing
chair upholstered in hand-woven silk in pale sage. The side table is accented by a marble
petradura tabletop. An abundance of natural light filters into the room through sheer curtains
that hang before a large picture window overlooking the citys skyline.

Premier Suites
The nine Premier Suites offer panoramic views of the ocean. The many features of the suites
include a spacious living room with a separate dining area and a bedroom, with large flat
screen televisions in each area. The suites have a large four fixture marble bathroom and also
a guest powder room, located off the living room. Breakfast and airport transfers are included
in the price of the suite.

Deluxe Suites
The Deluxe Suites feature a separate living room. Large picture windows in the bedroom and
living room frame uninterrupted views of the ocean. The living room includes a comfortable
two-seater silk upholstered sofa, a wing chair, a large coffee table in glass and dark walnut
and side tables. A custom made writing desk and chair constitute the workspace. A 40-inch
LCD television is mounted on the wall. The spacious walk-in closet includes an electronic
safe. The bedroom is furnished with a king-size bed flanked by bedside tables and a
comfortable wing chair with a side table. The room includes a wall-mounted 40-inch LCD
television. The marble bathroom with an electronically controlled blind for privacy includes a
freestanding bathtub, double vanity counter, separate shower and a 17-inch LCD television.
Additionally, a guest powder room is located off the living room. Breakfast and airport
transfers are included in the price of the suite.

21

Oberoi Executive Suites

The newly created Oberoi Executive Suite features a bedroom and a separate living room.
These spacious suites have a city view through large floor-to-ceiling windows. The living
room is furnished with a comfortable two-seater sofa upholstered in pale sage, a singleseaterwing chair, a large coffee table and two side tables. A writing desk and chair constitute
the workspace. A 40-inch high-definition LCD television is mounted on the wall above a
cabinet in dark walnut with shutters finished in intricate mother-of-pearl inlay. The bedroom
includes a king-size bed. A comfortable wing chair with a side table and a wall-mounted 40inch LCD television complete this space.The marble bathroom with an electronically
controlled blind for privacy includes a free-standing bathtub, a wall-mounted 17-inch LCD
television, a double vanity counter and separate shower. Breakfast and airport transfers are
included in the price of the suite.

Oberoi Executive Suite, Ocean View

The newly created Oberoi Executive Suite Ocean View features a bedroom and a separate
living room. These spacious suites command views of the ocean through large floor-toceiling windows. The living room is furnished with a comfortable two-seater sofa upholstered
in pale sage, a single-seater wing chair, a large coffee table and two side tables. A writing
desk and chair constitute the workspace. A 40-inch high-definition LCD television is
mounted on the wall above a cabinet in dark walnut with shutters finished in intricate motherof-pearl inlay. The bedroom includes a king-size bed. A comfortable wing chair with a side
table and a wall-mounted 40-inch LCD television complete this space. The marble bathroom
with an electronically controlled blind for privacy includes a free-standing bathtub, a wallmounted17-inch LCD television,
Breakfast and airport transfers are included in the price of the suite.

Premier Ocean View Rooms

The spacious Premier Ocean View Rooms are furnished with a king-size bed or twin beds.
The rooms feature a comfortable single-seater wing chair with a side table and workspace
that includes a writing desk and chair.

22

These rooms offer expansive views of the ocean.

Luxury Rooms
The sumptuous Luxury Rooms are furnished with a king-size bed or twin beds, flanked by
bedside tables. The rooms feature a comfortable single-seater wing chair with a side table and
workspace that includes a writing desk and chair.
The dark oak wood of the floor and dark walnut of the furniture are complemented by silk
upholstered cushions and specially commissioned artworks on display. The sense of warmth
is enhanced by the picture window that admits natural light and offers panoramic views of the
city.

Presidential Suites
The hotel offers two Presidential Suites; The Kohinoor Suite located on the 21st floor
and The Golconda Suite located on the 20th floor. Both suites present a sense of space with
contemporary and elegant interiors, The suites comprise a living room, with a fully-equipped
workspace; a dining room, with a dedicated service pantry; a master bedroom with a
luxurious en suite four-fixture bathroom; a treadmill for fitness conscious and an additional
interconnected guest bedroom. A connecting room serves as a security room where personnel
can monitor various pre-installed hotel security cameras.
Breakfast and airport transfers are included in the price of the suite.

Room Amenities
Air conditioning with individual temperature control | All news cable network | Bedside
switches for lights | Bedside outlet for recharging cellular phones | Complimentary local
newspapers | Dual line telephones with speaker and voice mail | DVD player | Down pillows |
Digital weighing scale | Electronic safe | Electronically controlled blackout roller blind | Fax
machine on request | Glass walled bathrooms with electronically controlled roller blinds for
privacy | High speed wired and wireless Internet access | High definition LCD television |
Hypo-allergenic pillows on request | Hair dryer | iPod docking station with alarm clock |
Intelligent thermostat | In room movies on request | Iron and ironing board on request |

23

Laptop on request | Media hub outfitted in the writing desk. This includes international
sockets, an HDMI port (High Definition Media Interface enables equipment such as
camcorders, portable PlayStations and iPods to be connected to the television), USB charging
socket and video and S-video multi-sockets. Corresponding cords to charge or connect the
equipment to the media hub are available on request. | Printer on request | Refrigerated
private bar | Self lit make-up / shaving mirror | Shaver adaptor | Slippers | Silk bathrobes | Silk
padded hangers | Tea and coffee making facilities
Additional amenities include 24-hour Butler Service, 24-hour in room dining, one-hour
express clothes pressing and 24-hour laundry, concierge and travel desk services.
Please Note
Effective 2nd October 2008, the Government has introduced "No-Smoking" legislation for
hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts
of the hotel except in designated bedrooms where smoking is permitted.
The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom,
please let us know. We shall endeavor to reserve a smoking bedroom for you, subject to
availability.

E. Dining

Fenix
Fenix at The Oberoi, Mumbai is a stylish, all day dining restaurant with a warm ambience.
An abundance of natural light, cheery interiors and relaxed seating provide an easy

24

familiarity which makes guests feel welcome at any time of the day. A versatile space, Fenix
lends itself to all types of dining occasions, from a business breakfast, to an informal lunch.
Fenix offers a variety of dishes from across the globe, presented in a contemporary manner.
Guests can begin their day with a range of breakfast options, such as the Gourmet Breakfast,
Fitness Breakfast, or a traditional Indian breakfast. Fresh fruit juices, eggs in any style,
pancakes, waffles and more, are also available. Those looking for a light meal can choose
from a number of fresh salads, soups, and seafood. More hearty options include an expansive
Indian and International selection, sandwiches, and a decadent dessert menu which offers a
range of home-made ice-creams and sorbets. A live sushi bar offers over 80 varieties of sushi
and sashimi. Fenix also hosts the stylish Sparkling Sunday Brunch, which includes a free
flow of premium champagne. It is open from 6:30 a.m. to 11:30 p.m. Sushi is served from
12:30 to 3:00 p.m. and from 7:00 p.m. to 11:30 p.m.

Vetro

Vetro presents the best of authentic Italian cuisine served in a contemporary manner. It houses
Enoteca, a wine library with over 800 bottles of the finest wines and a wine tasting table, for
the ideal wine pairing experience. For lunch, the menu at Vetro focuses on light and delicate
food for the power-lunching corporate guest and also provides the perfect setting for social
afternoons. Guests at dinner can choose from a wide selection of Italian classics, such as
hearty soups, home-made pastas, risotto, seafood and meats. Dinner is available between 7.00
p.m. to 11.30 p.m.

Ziya
Ziya is the sophisticated Indian restaurant at The Oberoi, Mumbai serving modern
interpretations of Indian cuisine. At the helm is twice Michelin-starred Chef Vineet Bhatia.
The restaurants name is derived from the word diya, which means glow, light, and
splendor. With this in mind, the interiors have been carefully designed to reflect the name.
The restaurant also celebrates the return of the prodigal Chef Vineet Bhatia, the first Indian
chef to be awarded a Michelin star. Dining at Ziya is a veritable feast for the senses. Upon
arrival, guests are greeted by a stunning series of screens or jaali, in delicate gold leaf and
sweeping views of the ocean. Diners can watch the chefs at work in the glass-enclosed show

25

kitchen. At Ziya, Chef Vineet and his team invite guests to enjoy an haute dining experience,
by offering evolved Indian cuisine. International ingredients are paired with the tastes of
traditional India, resulting in modern preparations with bold flavors, presented in a
contemporary style. All dishes are pre-plated. A multi-course Gourmand tasting menu is on
offer, as is Ziya Select, a special lunch offer where a selection from the menu is available on
one platter. Lunch is served from 12:30 p.m. to 2.45 p.m.Dinner is available between 7.00
p.m. to 11.30 p.m.

The Eau Bar

Tasteful and fashionable, The Eau Bar, with an abundance of natural light and breathtaking
ocean view, makes it a perfect place to enjoy a beverage, at any time of the day. Inspired by
eau, or water, the bars central design theme is fresh and contemporary. Specially designed,
under-lit Greek Thassos marble tables are a dramatic part of the interiors. A band enhances
the mood in the evenings. Guests can enjoy a selection of modern jazz and cool blues, and
also request for their favorites. A prominent feature of the bar is the chandelier, which curves
across the ceiling hundreds of glass tubes clustered together form a stunning visual impact.
At The Eau Bar, the emphasis is on Champagne and creative cocktails, served in vibrant,
hand-crafted glassware. Cocktails are inspired by seasonal ingredients and latest trends. An
extensive wine list, selection of single malts, and other liquors are also available. Cocktail
snacks are also on offer and include sushi and popular Indian bar snacks.
The Eau Bar is open from 12.00 noon to 1.00 a.m.

The Champagne Lounge

From its prime location in the main lobby, The Champagne Lounge offers a breathtaking
view through its floor-to-ceiling picture windows of the ocean and Malabar Hill. An elegant
afternoon tea is served, during which, guests can choose from a selection of Indian and
international teas and coffees, including Signature Teas and a special Oberoi blend. A pastry
trolley displays an appetizing selection of pastries, cakes, and more. Sandwiches are prepared
a la minuit. A Champagne High Tea is also on offer.
In the evenings, guests may choose to opt for a quiet glass of Champagne while watching the
sunset. A variety of Champagnes, sparkling wines, and other beverages are available.
The Champagne Lounge is open all day from 5:00 a.m. to 11:30 p.m.

26

24 Hour in Room dining

Some evenings, guests may prefer to relax in their own rooms for dinner. With 24 hour inroom dining and 24 hour butler service, this is always a pleasant alternative.

F. The Oberoi Spa and Fitness Centre

Fitness facilities

Energise yourself at The Oberoi, New Delhi gymnasium. Built in an area of 1500 square feet,
it is equipped with four tread mills, two cycles, two cross trainers and a complete series of
strength training equipment by Life Fitness. It includes steam rooms and an indoor lap pool
with separate sections.

The brightly lit gymnasium has a mirrored wall on one side and a glass wall on the other that
overlooks the open air swimming pool.

27

Complimentary Yoga sessions are conducted for the resident guests every
day from 7-8 am.

Spa & fitness overview

Walking into The Oberoi Spa, at New Delhi, is like entering a sanctuary of peace in the heart
of the city. A haven from busy schedules and the rush of modern life, the spa is built over
9000 square feet area and is full of space, warmth and bright ambient light. A contemporary
faade with stunning Turkish marble and Oakwood interiors enhance the mood and stimulate
the experience of the treatments.
Located by the pool, it consists of eight therapy rooms, which includes one double room, four
single rooms, a therapy suite, an Ayurveda therapy room and a hydrotherapy room for Vichy
shower. Each of the therapy rooms is luxuriously designed with an individual shower cum
steam room where the therapist delivers pampering & dreamy treatments followed by
relaxation and a cup of warm herbal tea at the private wooden deck outside each room.
Highly skilled & trained therapists provide a variety of professionally administered
treatments and programs ranging from the best in ancient Ayurveda to Aromatherapy.
Holistic, non-clinical treatments are designed for rejuvenating, relaxing and pampering mind
and body. Extended and personalized programs are also available.

The Gymnasium

The gymnasium is equipped with state of the art cardio stations as well as strength training
equipment by Life Fitness. It includes steam rooms and an indoor lap pool with separate
sections for ladies & gentlemen.

28

The Oberoi Spa and Fitness Centre are open 24 hours.

Day spa offer
1st April, 2013 to 31st march,2014
Weekend spa offer
1st April, 2013 to 31st march,2014

Swimming pool
The hotel boasts a brand new outdoor heated swimming pool. The pool area hosts 20 lounge
beds with umbrellas. A few lengths here mark a tranquil end to a busy day. Use of the pool is
free to guests.
Pool Features

Depth - 1.2 meters

Length - 22 meters

Breadth - 10 meters

Temperature controlled
Tariffs & policies

Room Type

Rates in Indian Rupees

Valid from
01 Sep, 13 to 31 Aug, 14
Single

Double

Deluxe Room

25,000

Luxury Room

27,000

28,500

Premier Ocean View Room

30,000

31,500

Oberoi Executive Suite

55,000

55,000

Oberoi Executive Suite, Ocean

View

65,000

65,000

Deluxe Suite

75,000

75,000

29

Premier Suite
Presidential Suite

90,000

90,000

3,00,000

3,00,000

Currency Converter

Rates are subject to 10% luxury tax and 7.42% service tax.

Oberoi Hotels & Resorts reserves the right to change the room rates and polices
without giving any prior notice.

For the best available rate for reservations online, please select your check in and
checkout date and proceed to View Best Available Rate.

Arrival and Departure Policy

Check in -1400 hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be
made starting from the previous night.
Check out -1200 hours
Late checks out available on request and subject to availability.
A recent Government notification requires guests to present proof of identity at the time of
check in. Guests are requested to carry with them the required document during their travel.

Guarantee Policy
All bookings must be guaranteed at the time of reservation by a Credit Card or Travel
Agency. All major credit cards are accepted.

Cancellation Policy
Reservation must be cancelled 48 hours prior to the planned date of arrival. Reservations
cancelled within 48 hours of the arrival date will incur a cancellation fee equivalent to one
nights accommodation charge.

30

Child Policy

Two children up to 8 years of age can stay in the parent's room without an additional
charge. However, a maximum of one child's bed can be placed in a room which will
be provided at no additional charge.

One child over 8 but less than 12 years can stay in the parent's room. A child's bed is
provided at no additional charge.

For two children between 8 and 12 years an additional room is necessary. The rate of
this room will be 50% of the parent's applicable room rate.

If a child is above 12 years of age, a separate room will be required at the parent's
applicable room rate. (An extra bed shall not be provided for anyone over 12 years of
age.)

Meetings at The Oberoi, Mumbai

The Oberoi, Mumbai has developed a reputation for providing gracious hospitality in
luxurious settings. With more than two decades of experience hosting every kind of event, the
hotel is a prime location to host the most memorable occasions. The hotel offers guests its
exclusive Jaipur Suite and the Udaipur Suite, located on the 21st floor. These rooms offer
guests a magnificent sweep of the ocean and the Mumbai harbor as a backdrop. The hotels
24-hour, state-of-the-art Business Centre has been designed keeping in perspective the
business traveller and his office needs. The hotel endeavors to provide seamless business
facilities that make a guest feel like he is in the familiar environs of his own office.

31

Meetings Room and Floor Plans

Venue

Dimens
ion
(in Sq.
feet)

Seating Capacity
Thea Classro
tre
om

U
sha
pe

Sit
Dow
n

Buf
et

Jaipur
Suite

966

30

25

25

30

25

Udaipu
r Suite

943

30

20

20

25

20

The Oberoi Group Dharma

We, as members of The Oberoi Group are committed to display through our behaviour and
actions the following conduct, which applies to all aspects of our business:

Conduct which is of the highest ethical standards - intellectual, financial and moral
and reflects the highest levels of courtesy and consideration for others.

Conduct which builds and maintains teamwork, with mutual trust as the basis of all
working relationships.

Conduct which puts the customer first, the Company second and the self last.

32

Conduct, which exemplifies care for the customer through anticipation of need,
attention to detail, excellence, aesthetics and style and respect for privacy, along with
warmth and concern.

Conduct which demonstrates a two-way communication, accepting constructive

debate and dissent whilst acting fearlessly with conviction.

Conduct which demonstrates that people are our key asset, through respect for every
employee, and leading from the front regarding performance achievements as well as
individual development.

Conduct which at all times safeguards the safety, security, health and environment of
our customers, employees and the assets of the Company.

Conduct which eschews the short-term quick fix for the long-term establishment of a
healthy precedent.

Rai Bahadur M.S. Oberoi

Founder Chairman, The Oberoi Group
Rai Bahadur Mohan Singh Oberoi was born on 15th August, 1898 in erstwhile
undivided Punjab, which is now in Pakistan. He was only six months old when his
father died. Success and fortune did not, therefore, come easily to him. Initiative,
resourcefulness and hard work, combined with the capability to face and overcome
the most overwhelming odds can best characterize this phenomenal entrepreneur.Mr.

33

M.S. Oberoi completed his primary education in Rawalpindi and moved to Lahore for
his Bachelors degree. Shortly thereafter, to flee the ravages of a virulent plague, he
went to seek his fortune in Shimla, the summer capital of British India. Arriving
penniless, he found a job at a monthly salary of INR 50, as the front desk clerk at the
Cecil Hotel. Today, The Oberoi Group owns the hotel The Oberoi Cecil where the
young Mr. Oberoi found his meter. The diligence, enthusiasm and intelligence
displayed by Mr. Oberoi impressed Mr. Grove, the manager of the hotel. A quick
learner, Mr. Oberoi did not restrict his efforts to fulfilling the job description of a desk
clerk but sought and shouldered additional responsibilities. A few years later, when
Mr. Clarke acquired a small hotel he asked Mr. Oberoi to assist him. It was here, at
Clarkes Hotel, that Mr. Oberoi gained first hand experience in all aspects of operating
a hotel.

MANAGEMENT
(Chairman and Chief Executive)
Mr. P. R. s. oberoi
(Vice Chairman)
Mr. s. s. Mukherji
(Chief Operating Officer and Joint Managing Director)
Mr. Vikramoberoi

34

(Chief Planning Officer and Joint Managing Director)

Mr. Arjunoberoi
(Company secretary & Compliance officer)
Mr. s. K. Dasgupta
Mr. RajanRaheja
Mr. Anil Nehru
Mr. L. Ganesh
Mrs. NitaMukeshAmbani
Mrs. RenusudKarnad
Mr. ManojHarjivandasModi
Mr. Robert Henry Burns
(Auditors)
Mr. s. n. Sridhar
( Chartered Accountants )
Ray & Ray.

COMPETITORS OF OBEROI HOTEL

Hilton hotels
Hyatt hotels
Marriott international
Taj Hotel

Audited Financial Results 2013-14

35

For the Financial Year ended on 31st March, 2012, the Companys Total Revenue was
1147.33 crores. The company posted a net profit after tax of 122.42 crores against 64.54
crores during the previous year, which is an 89.68% growth or 57.88 crores over YTD
March 2011.

OWNERSHIP PATTERN:
Oberoi understands the opportunities and challenges facing family-owned companies
as they address the operating requirements of their business and the evolving and sometimes
divergent interests of their family shareholders. We realize the human dimensions are often
paramount in aligning family objectives with those of the business.
Family businesses have many constituencies including

Family members activities involved in managing the business.

Family members who rely on their ownership position in the businesses as a

significant sources of current income.

INFRASTRUCTURAL FACILITIES:
The proposed hotel will provide all the facilities of a four star hotel. The salient features of
the new hotel are:

Travel desk

Bar

Beauty parlor

Conference hall

Laundry

Doctor on call

36

STD/ISD facilities

Credit card accepted

Continental break fast

Cable television

CHAPTER 3
SWOT ANALYSIS
SWOT analysis examines the companys key business structure & operations, history
& products, and provides summary of its key revenue lines and structure lines and strategy.
A SWOT analysis is a strategic planning tool used to evaluate the Strengths,
Weakness, Opportunities and Threats involved in a project or in a business venture or in any
other situation requiring a decision.

37

SOWT ANALYSIS OF OBEROI HOTEL:

Strengths:
Cost advantage
Asset leverage
Effective communication
Employees hard working

38

Online growth
Loyal customers
Good publicity
Strong management team
Young working team

Weaknesses:
Bad communication
Diseconomies to scale
Over leveraged financial position
Low market share
No online presence
Not innovative
Not diversified
Weak management team

Little target

Opportunities:
Large number of employees
Asset leverage

39

Financial markets (raise money through debt, etc)

Potential to increase customer base
Online
Product and services expansion

Threats :
Competition
Economic slowdown
External changes (government, politics, taxes, etc)
Exchange rate fluctuations
Lower cost competitors or imports
Maturing categories, products, or services

CHAPTER 4
McKINSEYS 7S FRAMEWORK
The 7-s Framework of Mc Kinsey is a management model that describes 7 factors to organize
a company in a holistic and effective way. Together these factors determine the way in which
a company operates. Managers should take into account all 7 of these factors, to be sure of
successful implementation of a strategy.

40

Here strategy, structure and system can be considered as HARDWARE of success while
style, staff, skills and shared value can be seen as the SOFTWARE of success of an
organization.

1.

STRUCTURE:
Organization structure gives shape to the organization. It is the skeleton
of whole organization edifice. Currently the company has 50 to 180 employees
working in different departments such as housekeeping, finance, marketing,
food and beverage, HR, sales etc. Each department consists of members based
on its requirements. The authority is delegated to officer/manager to extract
work from the staff. The company realigns and restructures employees and
their roles here n after to achieve business goals. Thus, the employees work on
the various activities effectively.

2. SKILLS:
Skills refer to distinctive capabilities of an enterprise. OBEROI HOTEL is
having various skills over the competitors. These skills are unique from the competitors of
OBEROI HOTEL. Following are the different skills which the employee should process at
different levels of organization.

Basic skills:
Developed capacities that facilitate and rapid acquisition of knowledge for the purpose of
active learning listening speaking writing critical thinking and for monitoring in HSTP.

41

Complex problem solving skills:

Development capacities used to solve ill-defined problems in complex, real world settings for
the purpose of complex problem solving in HSTP.

Resources Management skills:

Development capacities used to allocate resource efficiently for the purpose of management
of financial personal and materials resources and time management in HSTP.

Social skills:
Developed capacities used to work with people to achieve goals for the purpose of
coordination, instructing, Negotiation, persuasion, service orientation and social
perceptiveness in HSTP.

Technical skills:
Development capacities to design set up operate and correct malfunction involving
Equipment Maintenance, selection, Installation, operation Monitoring and Analysis
programming repairing trouble shooting and technique design in HSTP.

3. STYLE:
Cultural style of the organization and how managers behave in achieving the organizational
goals. Style refers to management style of the organization; the organization adopts both top
down as well as bottom up approach in various situations. Oberoi hotel follows both
Authoritarian and participative style. The management takes major strategic decisions
regarding the company such as selection of suppliers and customers, accepting customer
orders, financing, etc. It flows further through Departmental Heads to the senior
supervisors, which is made implemented by the first line employees force. Such decisions
are authoritative and follows top down style. The employees also take some of the decisions
related to day to day operations, targets, growth aspects, etc. Such decisions are Participative
in manner and follows bottom up style. Oberoi hotel is having many quality circles, which
aim at solving problems efficiently which arrive within the company. The organization
follows TQC principles, which refers to the deep commitment of an organization to quality
and customer satisfaction.

4. STRATEGY:
In general strategies refer to The route that the organization has been chosen for its
future growth, a plan, an organization formulates to gain sustainable competitive advantages.

42

Strategy means those Actions that a Company plans in response to or applications of changes,
in its external environment. Every organization is structured around its products, services,
technology or a combination of them. As such, the organization may have different work
culture and organization structure defines roles and responsibilities and expects good work
behaviors at further to improve it more. Hotel can improve productivity to great extent just by
giving good service of the product. The quality of service provided is an achievement and a
march towards higher profits. A new and creative way of thinking the service quality is
adoption of processes and application of strategies to minimize the customer dissatisfaction.

5. SYSTEM:
System refers to all the rules, regulation, procedure, processes and routines that
characterize how important work is to be done. It consists of financial systems, information
systems, recruitment, promotion, and performance appraisal systems, etc. It includes both
formal and informal systems that compliment the organization structure.

o Information system:
The implementation of computers at Oberoi hotel has made information flow fast and
reliable. The information is versatile since the company has a good back up.

o Recruitment, Training and Development System:

Recruitment process starts with the identification of the vacancies by the department head
of the respective department. A form requesting for the human resource is sent from the
department to HRD.
o Financial system:
The financial system includes the primary activities like planning and budgeting cost
accounting procedures and capital budgeting.

6. STAFF:
Staff means a group or team formed to carry out a particular function or a task, That the
company has hired able people trained them well and assigned them to the right Jobs. This is
done by the process of Selection, Training, Reward and Recognition, Retention, Motivation
and assigning to appropriate work are all key issues. Oberoi hotel recruit its employees
directly without any tests or interviews for low level employees but ask for working
experience in other hotel, but conduct oral interview for several manager post in the
hotel who comes under middle level employees.

7. SHARED VALUE:
Shared values are what engender Trust and link and organization together. Shared values are
also the identity by which an organization is known throughout its business areas

43

PRIDE:
The employees feel pride to be the part of the organization because the managing
director immediately responds to the problem of the employees whenever they are in
problem.

RESPECT
They respect the customers, subordinates, peers and superior, and also employees respect
their customers.

INTEGRITY:
They show highest level of integrity in their work and in company under all circumstances,
they are truthful to the management. They work hard to the up-lift of the company. They are
honest in the work. They imbibe and practice of self discipline in all the daily activities. The
employees are self controlled in their work. They complete the work within the given span of
time. They have the goodwill power to complete the given work.

MOTIVATION:
They always motivated to give the best to the organization. Employees are enthusiast in
maintaining the time. They complete their work with good inspired way.

CHAPTER 5

44

ANALYSIS OF FINANCIAL STATEMENT

This is for your reference that at oberoi hotel. financial document are very
confidential. So due to companys policies and practices I am unable to provide
summary of company annual report

CHAPTER 6

DGM
Finance
& Admin
DGM
Finance
& Admin

LEARNING EXPERINCE
Executiv
e
enginee
r

45

Learning is a continuous process by which we acquire the knowledge that we apply to our
future endeavor.
The university has given me an opportunity to learn many aspects pertaining to the working
of the organization. The objective of the project is to study the structure, style, system, skills,
strategy, staff, shared values and functioning of various departments. A theoretical study of
management practices will not offer a useful insight if not supplemented by a practical
exposure.
The Project work at Hotel Oberoi the prince exposed me to the management practices. The
strategies studied in theory in a controlled environment will fail to deliver in the actual
business scenario. Hence this study taught me that firms have to thrive in harsh market
realities and even the best of the strategies may be ineffective.
It was an enriching experience to work inoberoi hotel. It gave me a good exposure where I
acquired the practical knowledge about the overall functioning of the organization. The
project work has given me an opportunity to study the marketing strategy and also make
myself ready to face different situations which an individual would normally come across
during the work life.
The project provided an opportunity to relate theoretical aspects in working environment
concepts such as delegation of authority, quality management, product development, etc.
Constant innovation in product development and superior customer service has made in
oberoi hotel what it is today. It helped me realize that any organization cannot be

complacent with its current position. It has to continuously innovate and come
out with new ideas.
The interaction with the employees and the staff gave me an insight and a
firsthand experience of the organizational scenario and has indeed widened my
horizon of knowledge. The disciplined, friendly and supportive working
environment leads to higher productivity. All the staff at Hotel Oberoi the prince
works in a highly disciplined atmosphere.

SPECIFIC LEARNING:-

46

While studying SWOT analysis of the company and the competitors, I realized that, the
SWOT as a tool really benefits managers to take day-to-day decisions and give strategic
dimension to it keeping in mind the strengths, weaknesses, opportunities and threats of each
of these companies.
The 7S framework gave a sort of birds eye view into strategy, structure, skill set, style,
system, staff and shared values. I also realized the importance of shared values as it
determines the very culture of the organization.
Wide- ranging business, growing returns and a reputation to reckon, makes working with
Oberoi Hotel, Mumbai the prince an enriching experience. Where entrepreneurial skills are
valued, excellence is the by- word, and performance is a pre- requisite.
To conclude, this study gave me practical insights to the working of an undertaking and in
supplementing my theoretical learning. I am in better position to understand, comprehend the
problems faced by the organization and to work under competitive environment. The project
has helped me to acquire skill required to be competitive in near future.

CHAPTER 7
LABOUR WELFARE MEASURES
ORIGIN OF LABOUR WELFARE ACTIVITIES:

47

The origin of welfare work in India may be traced from the First World War of 19141918. Since the First World War, it has been expanding steadily, mostly on voluntary basis.
The economic depression also did much to temper the interest, which the war had kindled.
The governments as well as industrialist were prompted to take active interest in welfare
work due to the discontent and industrial unrest that prevailed in the country, and to some
extent due to moral pressure brought to bear on them by the work of the International Labour
Organization. The Second World War received and strengthened welfare movement, and the
benefits resulting from a proper regard for the healthy and well being of the employees were
gradually recognized, and employers co-operated with the government in the provision of
improved amenities. Active interest in welfare facilities has survived the impetus of the war
and though the welfare work in India is still considerably below the standards set up in other
countries, it has come to stay and is bound to make rapid progress in the years to come,
especially when the Indian republic is wedded to the ideal of a Welfare State and a socialist
pattern of the society.

DEFINITION:
According to a report of the International Labour Organization, Workers welfare should
be understood as such services, facilities and amenities which may be established in the
vicinity of an undertaking to enable the persons employed in them to perform their work in
healthy, congenial to good health and high morale.
Employee welfare is a comprehensive term including various services, benefits and
facilities offered to employees & by the employers. Welfare includes anything that is done for
the comfort and improvement of employees and is provided over and above the wages. The
welfare measures need not be in monetary terms only but in any kind/forms. Employee
welfare includes monitoring of working conditions, creation of industrial harmony through
infrastructure for health, industrial relations and insurance against disease, accident and
unemployment for the workers and their families.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labour force for the organization. The purpose of providing such facilities is to make
their work life better and also to raise their standard of living.

PURPOSE:
Labour welfare work thus serves the following purposes:

48

Enables workers to have a richer and more satisfying life.

Raises the standard of living of the workers by indirectly reducing the burden
on their pocket.

Absorbs the shocks injected by industrialization and urbanization on workers

Promotes a sense of belonging among workers, preventing them from

resorting to unhealthy practices like absenteeism, labour turnover, strike etc.

To bring about the development of the whole personality of the workers to

make a better workforce.

The important benefits of welfare measures can be summarized as follows:

They provide better physical and mental health to workers and thus promote a healthy
work environment.

Facilities like housing schemes, medical benefits, and education and recreation
facilities for workers families help in raising their standards of living. This makes
workers to pay more attention towards work and thus increases their productivity.

Employers get stable labour force by providing welfare facilities. Workers take
active interest in their jobs and work with a feeling of involvement and participation.

Employee welfare measures increase the productivity of organization and promote

healthy industrial relations thereby maintaining industrial peace.

Welfare helps in keeping the morale and motivation of the employees high so
as to retain the employees for longer duration.

TYPES OF WELFARE MEASURES:

Employee welfare services may be classifieds into two broad categories.

49

Labour welfare Services

2. Extra-mural

1. Intramural

1. INTRAMURAL: These services are provided within the establishment. These include
latrines and urinals, washing and bathing facilities, crches, rest shelters, canteens, uniform,
medical aid, library, recreation facilities, free or subsidized food etc.

2.EXTRA-MURAL: These services are provided outside the establishment. These

consist of housing accommodation, transport, maternity benefits, childrens education , sports
fields, family planning and child welfare, holiday homes, leave travel facilities, workers
cooperative stores fair price shops, credit societies, vocational guidance, interest free loans,
etc. Welfare services may also be divided as voluntary and statutory. Many employers
provide the following welfare facilities voluntarily

(I) Housing: In view of acute shortage of housing accommodation in cities industrial

housing is an important part of employee welfare in India. An Industrial Housing Scheme
was introduced in 1952. The National Commission on Labour recommended that the
Government should take the major responsibility for housing. Fiscal and monetary incentives
should be provided

(ii)Education: The Indian Industrial Commission (1918) and the Royal Commission on
Labour (1931) stressed the need for works education. In 1957 the Government of India
formulated an all India Scheme of workers education.

50

(iii) Transportation: With the growth of industries, the distance between the workplace
and residence of

worker has increased considerably. It is therefore, necessary to provide

proper transport facility. Employers should also advance loan for purchase of bicycles,
scooters etc.

(iv) Recreation: Recreation in the form of music, art theatre, sports and games can play
an important role in the physical and mental development of employees.

(v) Consumer cooperative stores: The National Cooperative Development Board set
up a committee in 1961. The committee suggested that employers should introduced
consumer cooperative stores in their labour welfare programmers.

EMPLOYEE WELFARE SCHEMES

The employee welfare schemes can be classified into two categories viz. statutory and nonstatutory welfare schemes. The statutory schemes are those schemes that are compulsory to
provide by an organization as compliance to the laws governing employee health and safety.
These include provisions provided in industrial acts like Factories Act 1948, Dock Workers
Act (safety, health and welfare) 1986, Mines Act 1962. The non statutory schemes differ from
organization to organization and from industry to industry.

STATUTORY WELFARE SCHEMES:

The statutory welfare schemes include the following provisions:

Drinking Water: At all the working places safe hygienic drinking water should be
provided

Facilities for sitting: In every organization, especially factories, suitable seating

arrangements are to be provided.

First aid appliances: First aid appliances are to be provided and should be readily
assessable so that in case of any minor accident initial medication can be provided to the
needed employee.

51

Latrines and Urinals: A suffic ient number of latrines and urinals are to be provided in
the office and factory premises and are also to be maintained in a neat and clean condition.

Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to

provide hygienic and nutritious food to the employees.

Spittoons: In every work place, such as ware houses, store places, in the dock area and
office premises spittoons are to be provided in convenient places and same are to be
maintained in a hygienic condition.

Lighting: Proper and sufficient lights are to be provided for employees so that they can
work safely during the night shifts.

Washing places: Adequate washing places such as bathrooms, wash basins with tap and
tap on the stand pipe are provided in the port area in the vicinity of the work places.

Changing rooms: Adequate changing rooms are to be provided for workers to change
their cloth in the factory area and office premises. Adequate lockers are also provided to the
workers to keep their clothes and belongings.

Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions
of water supply, wash basins, toilets, bathrooms, etc.

NON STATUTORY SCHEMES:

Many non statutory welfare schemes may include the following schemes:

Personal Health Care (Regular medical check-ups): Some of the companies

provide the facility for extensive health check-up

Flexi-time: The main objective of the flexi-time policy is to provide opportunity to

employees to work with flexible working schedules. Flexible work schedules are initiated by
employees and approved by management to meet business commitments while supporting
employee personal life needs

52

Employee Assistance Programs: Various assistant programs are arranged like external
counseling service so that employees or members of their immediate family can get
counseling on various matters.

Harassment Policy: To protect an employee from harassments of any kind, guidelines

are provided for proper action and also for protecting the aggrieved employee.

Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance

coverage of employees for expenses related to hospitalization due to illness, disease or injury
or pregnancy.

Employee Referral Scheme: In several companies employee referral scheme is

implemented to encourage employees to refer friends and relatives for employment in the
organization.

THE FACTORIES ACT, 1948

The act provides the following services to the workers

Facilities for storing and drying clothes.

Canteens, if more than 250 workers are employed

Crche where more than 30 women workers are employed.

Welfare officer, wherever more than 500 workers are employed.

Shelter, rest rooms and lunch rooms if there are more than 150 workers.

First aid boxes or cupboards-one for every 150 workers. And ambulance facilities if
there are more than 500 workers.

WELFARE FACILITIES PROVIDED IN OBEROI

HOTEL, MUMBAI

53

Oberoi hotel provides two types of welfare facilities to its employees. It gives statutory
facilities and other facilities which is provided by the company. The statutory facilities which
are provided by the company are ESI, PF, leave and bonus. The facilities provided by the
company are canteen, rest rooms, medical checkup, uniforms, first aid box etc.

STATUTORY AND VOLUNTARY BENEFITS:

1) EMPLOYEE STATE INSURANCE:
All permanent and probationary workmen who are covered under the ESI Act shall not
be entitled for reimbursement of medical expenses from the company on account of sickness
and instead shall be solely governed by the provisions of ESI Act. The ESI Act facilities are
compulsory provision for all the employees which even includes a worker who works for
even a day. The company pays pension every month in case of permanent disablement. The
expenses met by the company in case of maternity is 100%, fever / sickness is 50%, accidents
is 80%.The family members and dependents are also covered by the Act.

2) PROVIDENT FUND:
The employees fund was instituted by an act of parliament in 1952 for providing the
social security benefit to the workplace engaged in non-government sector. The PF is
calculated by taking 12% basic salary and DA which is deducted from the workers salary. Of
the above 12%, 3.7% is covered under pension scheme. 13.61% is paid by the company (12%
- employer, 1.1% - admission charges for PF officer, 0.5% - EDLI, 0.001% - admission for
EDLI.). The worker who has crossed 10 years of service under account transfer gets PF after
attaining the age of 54 years. If the worker resigns in middle is not eligible for PF. The PF
scheme also provides loan facilities for house construction, weddings, hospitalization to the
workers who have served the company for 7 years and above.

3) BONUS

54

Bonus is also a statutory benefit provided to the workers. Bonus should be

compulsorily being provided to every worker when the company earns profits. 8.33% is the
minimum amount paid as bonus and maximum 20% is paid. Bonus is exempted to factories
that is recently started ( up to 20 years ). Legally any worker cannot ask bonus more than
20%, but the company can pay more than that if it is willing. Bonus should be paid before
31st of November of the year. The worker who gets less than 10,000 of salary is eligible for
bonus but payment of bonus is not compulsory for the worker who gets more than 10,000 of
salary.

OTHER WELFARE MEASURES:

1) FACILITY FOR SITTING:
Suitable arrangements for Sitting are provided to those workers who are required to
work in standing position, which is provided by the company.
2) FACILITY FOR STORING AND DRYING CLOTHES:
In every company storing and drying clothes of the workers should be provided, where
HSTP is also giving this facility to their workers.

3) FIRST AID APPLIANCES:

In every company where one or more than 150 working are working First Aid Appliance
should be provided.
In HSTP First Aid Appliance are provided and maintained as prescribed.

4) SHELTERS, REST ROOM / LUNCH ROOM:

In every company where in more than 150 workers are working shelter and lunch rooms
should be provided in the organization.
In HSTP shelters and rest rooms are provided and maintained in good condition but
separate lunch rooms in not provided because there is already the canteen is existence for
lunch.

5) CANTEEN:

55

In every company where more than 150 workers are employed a canteen should be
provided.
HSTP provided the canteen facility and is maintained in a hygienic condition. Subsidized
food is served in the canteen to the employees. As it in a hotel industry the employees are

provided free food facilities which are beneficial to them. Canteen is situated
within the campus of the organization, cleanliness maintained in the canteen.
6) CHILDREN EDUCATION:
HSTP provides for middle and lower group appx RS.2500 to 5000 per child per
annum is added to the salary of the employee for the childrens higher study.

7) TRAINING:
The company is providing the training to employees in different areas of operations
on continuous basis both by in house and by external sources. Some examples of the training
are mentioned below.

Training on Grooming

Training for Personality Development

Language classes

8) PROVDING UNIFORM:
The Company issues uniform which employees are expected to wear during regular
work. Two pairs of uniform will be provided to all employees to maintain discipline.

9) TRAVELLING ALLOWANCE:
Companies provide conveyance facilities to their employees from the place of their
residence to the place of work as most of the industries are located outside town and all
employees may not get quarter facility.
HSPT provides travel allowance up to Rs.800 included in their salary, and employees
who go for business promotions the travel allowance will be paid at actual.

CHAPTER 8

56

ANALYSIS AND INTERPRETATION

DATA ANALYSIS AND INTERPRETATION
Analysis and interpretation plays the most important role in any research process. It helps to
extract pertinent findings from the collected data by applying the statistical techniques in
discovering additional findings. It converts raw data into meaningful data by bridging the
gap between primary and secondary data analysis is done with an attempt to organize and
summaries data in order to enhance the effect of results in such a way that enables to relate
critical points with studys objectives.
The data has been collected from 50 respondents working in the organization, through
survey methods by using questionnaire. For preparing questionnaire, care was take to see that
questions were framed based on the objectives of the study. Questionnaire was basically
designed to find out the Labour Welfare Measures in Oberoi Hotel.
The data has that has been collected was analyzed using percentage method and
tabulation method. Tables are prepared based on the responses obtained from the
questionnaire and graphs are drawn with reference to tables wherever it is necessary. The
interpretations made by collecting the data have been presented further.

8. Table showing the workers view regarding the companys

approach towards labour welfare.

Opinions
EXECELLENT
GOOD
SATISFACTION
POOR
TOTAL

No of respondent
19
15
14
2
50

% of respondent
38%
30%
28%
4%
100%

GRAPH 1: showing the workers view regarding the companys approach

towards labour welfare.

57

Employees views regarding company's approach

4%
EXECELLENT

28%
GOOD

38%
SATISFACTION

POOR

30%

Interpretation:
From the above analysis 30% of the respondent feels that the labour welfare approach shown
by the company is satisfactory, and the 38% is excellent and 28% is good and the remaining
of under the poor level.
Therefore, it is observed that majority of the employees has rated the company
approach regarding labor welfare is excellent. As they are providing better facilities and
encouraging workers to work more effectively.

2. Table showing rest room facility provided by the company.

Opinions
No of respondent
% of respondent
EXECELLENT
35
70%
GOOD
10
20%
SATISFACTION
03
6%
POOR
02
4%
TOTAL
50
100%
Graph 2: showing the rest place facility which is provided by company

58

Rest place

% of respondent

Yes

No

Dont know

Opininos

Interpretation:
From the above analysis 54% of the labours tell that rest room facility is excellent and
16% is telling that its good and 20% is founded that its satisfactory and 8% comes under
poor level. Hence, most of employees are satisfied with the rest room facility provide by the
company
As individual taste and preferences differs it is very difficult to satisfy everyone at the
work place but the survey says majority of them are satisfied with present facility.

3. Table showing the condition of the work place where it is airy and
comfortable.
Opinions
EXECELLENT
GOOD
SATISFACTION
POOR
TOTAL

No of respondent
28
08
10
04
50

% of respondent
56%
16%
20%
8%
100%

Graph 3 showing the condition of the work place

59

Airy and Comfortable work place

No of respondent

Excellent

Good

Satisfactory

Poor

opinions

Interpretation
From the above analysis 56% of the labours tell that airy and rest place facility is
excellent and 16% is telling that its good and 20% is founded that its satisfactory and 8%
comes under poor level.
Therefore, it is observed that majority of the employees has rated the airy and rest
place facility as excellent. But still it requires some modifications. The company needs to
constantly review and assess employees related problems and remedy the situation without
delay.

4. Table showing the facility provided for the storing the cloths in oberoi
hotel
Opinions
Excellent
Good
Satisfactory
Poor
Total

No of respondent
20
16
9
4
50

% of respondent
40%
32%
18%
10%
100%

GRAPH 4 showing the facility provided storing cloths

60

Facility For Storing Cloths

execelent

good

satisfactory

poor

10%
18%

40%

32%

Interpretation:
From the above analysis, its clear that 40% of the respondent feel is excellent and
32% is good and 18% is good and remaining 10% is under poor level.
Most of the employees are satisfied with the facility provided by the company to store
the cloths. But still company should improve the facility and satisfy the employees who as
rated low.

5. Table showing that does the oberoi hotel has provided canteen facility.
Opinions
Yes
No
Total

No of respondent
50
0
50

% of respondent
100%
0
100%

GRAPH 5 showing about the canteen facility in the company.

61

Canteen Facility

100%
80%
Column1

60%
40%
20%
0%

yes

no
opinions

Interpretation:
From the above analysis, the respondent express that 100% canteen facility is
provided byoberoi hotel.. So, all the employees are satisfied with the canteen facility
provided by the company.
As the survey says that they are providing quality based food to attract and retain
customers. Which helps in organizational efficiencies.

6. Table showing that do the canteen food is clean and hygienic.

Opinions
Excellent
Good
Satisfactory
Poor
Total

No of respondent

% of

25
12
10
03
50

respondent
50%
24%
20%
6%
100%

GRAPH 6 showing that about the canteen food

62

Canteen Food

% of respondent

Excellent

Good

Satisfactory

Poor

Opinions

Interpretation:
From the above analysis majority of the respondent feels that 50% of the worker has
tell its excellent and another 24% telling that is good and remaining of them are telling than it
is satisfactory.
Most of the employees feel that the food provided in the canteen is clean and
hygienic. But still some of the employees feel that so more cleanliness should be maintained
in canteen premises.

7. Table showing first aid box containing all medicines in case of minor
injuries.
Opinions
Yes
No
Dont Know
Total

No Of Respondent
41
9
0
50

% Of Respondent
82%
18%
0
100%

GRAPH 7 showing first aid boxes containing all the medicines in the oberoi
hotel.

63

First Aid Box Facility

100%
80%
60%

Column1

40%
20%
0%

Yes

no

Dont know

Opinions

Interpretation:
From the above analysis 82% of the respondent feels that the first aid box containing
all medicines in case of minor injuries and 18% says no and some of them tell that they dont
know.
Majority of the employees know that the first aid box contains all medicines in case of
minor injuries. But still company should give awareness to those employees who dont know
about this.

8. Table showing that the worker views the regarding transport allowances
by the company.
Opinions
Yes
No
Total

No of respondent
35
15
50

% of respondent
70%
30%
100%

GRAPH 8 showing that regarding transport allowances

64

Transport Allowance Facility

Yes

No

30%
70%

Interpretation:
From the above analysis 70% of the respondent feels that the company provided
transport allowances (including salary). And some tell no.
Most of the employees are satisfied with the transport allowance provided by the
company. But some of them are not satisfied so company should take necessary steps to
satisfy those employees by providing better transport system.

9. Table showing the educational assistance provided to workers children

by company.
Opinions
Yes
No
Dont know
Total

No of respondent
27
16
7
50

% of respondent
54%
32%
14%
100%

GRAPH 9 showing the educational assistance provided to workers

children.

65

Educational Assistance
14%
32%

Yes
54%

No
Dont know

Interpretation:
From the above analysis 54% of the respondent feels that the company is providing
educational assistance to their children (including salary), and 32% says no and remaining
1% comes under dont know.
It shows most of the employees are getting the education assistance for their
childrens which helps them in financial assistance.

10. Table showing employees view regarding training program conducted

by the company.
Opinions
Excellent
Good
Satisfactory
Poor
Total

No of respondent
28
12
06
04
50

% of respondent
56%
24%
12%
8%
100%

Graph 10 showing Employees opinion regarding training program

conducted by the company

66

Training Program

% of respodents

Excellent

Good

Satisfactory

Poor

opinions

Interpretation:
From the above analysis majority of the respondent feels that 56% of the worker has
tell its excellent and another 24% telling that is good and remaining of them are telling than it
is satisfactory.Hence, the training facility given by the company is satisfactory.
They can improve training methods by providing both on the job and off the job training.

11. Table showing the workers view regarded drinking water facility by the
company.
Opinions
Excellent
Good
Satisfactory
Poor
Total

No of respondent
32
14
2
2
50

% of respondent
64%
28%
4%
4%
100%

GRAPH 11 shows the drinking water facility

67

Drinking Water Facility

70%
60%
50%

% of respondent

40%
30%
20%
10%
0%
Excellent

Good Satisfactory Poor

Interpretation:
From the above analysis 64% of the respondent feels that the company provided water
facility is excellent and 28% feels good and 4%is under satisfactory level and remaining 4%
is in poor level.
Hence, the facility of drinking in the organization is satisfactory and the most of the
employees had given positive opinion.

12. Table showing satisfaction level towards the Counseling process:

Opinions
Satisfied
Moderately satisfied
Dissatisfied
Total

No of respondent
30
15
5
50

% of respondent
60%
30%
10%
100

68

Graph 12 showing Satisfaction level towards the Counseling process

Counseling process
60%
50%
40%
30%
20%
10%
0%

% of respondent

opinion

Interpretation:
60% of the workers from the collected sample were satisfied towards the counseling rendered
to them by the company while 30% are moderately satisfied.
Counseling helps in improving ones attitude, belief and confidence so better measures should
be taken to improve counseling. Therefore, the organization can improve its counseling
facility

13. Table showing employees view regarding working conditions in the

company.
Opinions
No of respondent
% of respondent
Excellent
35
70%
Good
10
20%
Satisfactory
04
8%
Poor
01
2%
Total
50
100%
Graph 13 showing Employees view regarding working conditions in the
company.

69

Working Conditions
8% 2%
Excellent
Good

20%

Satisfactory
Poor
70%

Interpretation:
From the above analysis 70% of the respondent feels that the company has provided
excellent working condition and 20% feels good and 8% is under satisfactory level and
remaining 2% is in poor level.
By better seating arrangements, ventilation, lighting, better environment which
increases individual efficiency.

14. Table showing Employees satisfaction regarding the medical benefits

provided by the company.
Opinions

No. of respondents

% of respondent

Yes
No
Total

37
13
30

74%
26%
100

Graph 14 showing Employees satisfaction regarding the medical benefits

provided by the company.

70

Medical Benefits
% of respondent
74%

100%

200%

26%

Interpretation:
From the above analysis 74% of the respondents are satisfied with the medical benefits and
26% are not satisfied.
Hence, the medical benefits are effectively given by the organization and most of the
employees are agreed upon.

15. Table showing that the company has provided satisfactory welfare
facility.
Opinions
Yes
No
Total

No of respondent
35
15
50

% of respondent
70%
30%
100%

GRAPH 15 shows the satisfactory welfare facility

71

Welfare Facility

70%
60%
50%
% of respondents

40%
30%
20%
10%
0%

Yes

No
Opinions

Interpretation:
From the above analysis 70% of the respondent feels that the company is provided. And other
30% feel no.
Training to workers, educational assistance, rewarding employees, may help to increase
efficiency. This shows that the organization can improve upon the welfare facility according
to some of the employees.

72

Chapter 9
FINDINGS AND SUGGESTIONS
FINDING OF THE STUDY:
During the course of the project it was found that:

The employees were satisfied by the welfare measures taken for employees welfare
in Oberoi Hotel, Mumbai.

The rest place is good where the employees can rest in their free time which is
provided by oberoi hotel and employees are satisfied with the facility.

Work place has satisfactory ventilation but the employees feel there must be sufficient
arrangement for fresh air wherever possible.

The canteen should be improved in all ways like food quality and hygiene.

The first aid box contains all the necessary medicines for minor injuries in oberoi
hotel. There is no transport facilities provided, but travel allowances are included in
the salary.

Educational assistance is also provided to employees children which is included in

the salary.

Training facilities is satisfactory.

The drinking water provided is of excellent quality in oberoi hotel Employees are
satisfied with the counseling provided to them.

Most of the employees feel satisfied with medical benefits provided by the company.

Employees feel the working condition provided by the company is excellent.

The washing facilities is satisfactory in the oberoi hotel. The facility relating to health
center is also satisfactory but the workers feel that it has to be improved.

The workers feel the necessity of better and improved canteen, drinking water and
occupational health center.

Overall the workers are satisfied with the welfare facilities provided to them by the
company.

SUGGESTIONS

73

Some of the things and areas actually required some sort of improvement. For this some of
the suggestions are:

Foremost important suggestion is that should provide trainees with proper training
and should give the knowledge regarding actual working in the HR department as it is
the core department of any organization.

Separate and well-facilitated rest rooms should be provided to each and every
department so that the employees can relax for some time from their busy schedules.

Uniforms must be provided every year.

The canteen menu should be revised regularly so that the workers work
enthusiastically. Daily one fruit should be provided which gives strength to them.

There is a need of promoting the present educational assistance for the workers
children.

Sitting arrangements must be made in the work place for the workers to take rest in
between if needed.

A little more cleanliness is required in the area canteen

As per the number of employees in each department, the number of washrooms

should be increased for the convenience of the employees.

Educational allowances should also be provided in a better way.

Special program must be started for creating awareness among the employee related
to labour laws.

More travel allowances should be provided to the workers or else transport facilities
must be arranged.

Employees should be given an opportunity to participate in the decision making

process.

The canteen, drinking water and occupational health center facilities should be
improved.

The drinking water taps are not easily accessible in some departments. Hence the
company should verify and avail it.

CHAPTER 10

74

CONCLUSION
It was indeed a great pleasure and wonderful experience for me interacting with the
employees of oberoi
Hotel during my study of eight weeks. They were very co operative towards me without
them my work wouldnt have been so simple.
The welfare schemes are important aspects in every organization which plays a very
important role and such welfare schemes effectively improve the performance of the
employees and workers and help the company in capturing the good marketing in present day
competition.
The employees and workers who are working in Oberoi hotel they have to expressed
that the welfare measures implemented by the company are satisfied but not completely
satisfied and expressed that the company should take measures to satisfy the reasonable and
legal demand of workers.
Labour welfare awareness meetings and presentation must carry out periodically, this
in turn helps to improve the labour satisfaction and the will show in the improvements of
productivity. Labour welfare is very important to run the company successfully so the
company should follow the welfare activities regularly to improve the labour satisfaction in
their working environment.
Therefore, I sincerely request the management to look into above matters and to take
necessary measures to implement the suggestion made above for the betterment of the
employees and workers in yours reputed by oberoi hotel, mumbai.

75

Chapter 11
ANNEXURE
QUESTIONNAIRE
Dear Respondent,
I, ----studying in (5th semester) of TYBMS, from Siddhartha college of commerce &
economics, as a part of my curriculum, a project has been undertaken on LABOUR
WELFARE in Oberoi Hotel, Mumbai. I request you to co-operate in responding to this
questionnaire. The information sought will be purely used for academic purpose only.

READ THE FOLLOWING QUESTIONS AND TICK

THE APPROPRIATE ANSWER:
Name:
Age:
Gender:
Education:
Designation:
Department:
Years of service:
Marital status:

Married ( )
Unmarried ( )

1. The approach of labour welfare by the company is

a) Excellent ( )
b) Good ( )
c) Satisfactory ( )
d) Poor ( )
2. The washing and rest place facilities provided is
a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

76

3. Is work place airy and comfortable?

a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

4. Proper facilities for storing clothes

a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

5. Does the company have canteen facility?

a) Yes ( )

b) No ( )

6. If yes, Is the canteen food clean and hygienic

a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

7. The first aid box contains all medicine in case of minor injuries
a) Yes ( )

b) No ( )

c) Dont know ( )
8. Do the company provide transport allowances?
a) Yes ( )
b) No ( )
9. Is educational assistance provided to the employees children by the company?
a) Yes ( )

b) No ( )

c) Dont know ( )
10. The training program conducted by the company is
a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

11. The drinking water facility provided to you is

a) Excellent ( )

b) Good ( )

c) Satisfactory ( )

d) Poor ( )

77

12. The Counseling process conducted by the company is

a) Satisfied ( )
b) Moderately Satisfied ( )
c) Dissatisfied ( )
13. Is the working condition provided by the company is
a) Excellent ( )
b) Good ( )
c) Satisfactory ( )
d) Poor ( )
14. Do the employees getting medical benefits
a) Yes ( )
b) No ( )
15. Do you think company has provided satisfactory welfare facilities?
a) Yes ( )
b) No ( )
c) Dont know ( )
Signature
Thank you for filling up this questionnaire and your co-operation is appreciated.

78

CHAPTER 12
BIBLIOGRAPHY
BOOKS REFFERED:
BOOK NAME

AUTHOR

Human Resource Management

V.S.P Rao

Human Resource and Personnel Management

K. Ashwathappa

WEBSITE:

www.google.com

www.oberoihotel.com