Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
b.
c.
The
transformative
power
communication technologies.
of
information
B. Environmental trends.
a. Advances in information technology that affect the
organizations operate.
The internet and other forms of globally connected networks.
Electronic commerce.
Mobile computing.
and
way
Structural capital: The accumulated knowledge and knowhow of the organization represented by the companys
patents, trademarks and copyright, proprietary databases and
systems.
Customer capital: The value of established relationships with
customers and suppliers.
Muhamat Bin Idris (2013141007)
Human capital:
The cumulative skills and knowledge of
people in the organization.
C. Organizational changes.
Contemporary organizations are experiencing a number of important
changes that revolve around achieving excellence.
a)
A new model of leadership: Contemporary leaders need to
be more flexible. They need to have three characteristics (The
3Cs Model of Leadership:
Competence.
Leaders need to have overall business
knowledge and skills.
Character. Leaders need to have values and behaviors that
elicit trust, commitment and followership.
Community. The need to be aware of things beyond oneself
and even beyond ones team and organization. A commitment
to supporting the communities around them.
b)
From hierarchy to collaborative work relationships. In an
effort to be more responsive to the challenges of the 21 st
century, many organizations have moved away from traditional
hierarchical organizational structures, and toward structures that
favor the use of self-managed teams.
c)
Increasing diversity in the workplace. Connected to the
globalization of business has been the globalization of the labor
market. Diversity refers to the heterogeneity of the population
and workforce.
d)
A new organizational model. Organizations that operate in
rapidly changing markets need to be lean and flexible.
7. Describe the major influences on the development of
management thought.
Economic influences relate to the availability, production, and
distribution of resources within a society.
Social influences related to the aspects of a culture that influence
interpersonal relationships.
Political influences related to the impact of political institutions on
individuals and organizations.
Technological influences relate to advances and refinements in any
of the devices used in conjunction with conducting business.
Muhamat Bin Idris (2013141007)
10.
Describe the theories of the major contributors to the
behavioral perspective of management.
Elton Mayo
Conducted the famous Hawthorne Experiments in the Western
Electric Plant in Hawthorne, Illinois. Through the Hawthorne
Experiments, Mayo concluded that paying attention to
employees and other human relations factors are important
components of managerial effectiveness. Mayos work
represents
an
important
transition
from
scientific
management to the early human relations movement.
Douglas McGregor
Proposed the Theory X and Theory Y. Theory X managers
perceive that their subordinates have an inherent dislike for
work and will avoid it if at all possible. Theory Y managers
perceive that their subordinates enjoy work and that they gain
satisfaction from performing their jobs.
Chester Barnard
He believed that executives serve two primary functions: (1)
establish and maintain a communications system among
Muhamat Bin Idris (2013141007)