2016 CPC Annual Citizen Survey Report - FINAL

Calgary Police Commission
Annual Citizen Satisfaction Survey Report
2016
CONTENTS
Introduction
Citizen Perceptions of Crime & Safety
Confidence in the CPS
10
Citizen Perceptions of the CPS
13
Contact with the CPS and Victimization
24
Neighbourhood Traffic Safety
30
Understanding the Community
33
Appendices
36
Introduction
PROJECT OBJECTIVES
To provide good governance, the Calgary Police Commission must be in touch with the needs,
experiences and concerns of Calgary citizens.
Research Goals
To understand and monitor:
How citizens perceive the safety of Calgary communities
The community concerns that are at the forefront
The expectations citizens have from the police service
How citizens perceive the quality of services they receive
RESEARCH OVERVIEW
17 minute telephone survey

conducted with a randomly
selected sample of City of
Calgary residents.
June 28 to August 18, 2016.

Extended interview process
over eight weeks designed to
minimize the impact of pointin-time events.
Reporting of Results
This report contains the results of the
2016 Citizen Survey conducted by
Illumina Research Partners on behalf of
the Calgary Police Commission.
Where possible, results from the 2009
(n=1,006), 2010 (n=1,004), 2011
(n=1,005), 2012 (n=1,002), 2013
(n=1,003), 2014 (n=1,000), and 2015
(n=1,002) Calgary Police Commission
Citizen Surveys have been incorporated.
Unless otherwise stated, all results
presented are on the total sample of
Calgary residents.
Indicates that tracking is not
available due to changes in
wording/coding
Indicates that tracking is not
available because the question is
new for 2016
Telephone Interviewing
& Quality Control
Sample Size &

Distribution*
Field Dates
Method
1,000 City of Calgary residents

18 years of age or older.
Data collected proportionate to
gender and the population of
CPS district locations.
Included both land-line
(n=580) and cell phone
(n=420).
Interpreting Results
Differences in results that are
statistically significant (95% confidence)
are denoted by the following symbols:
Indicates significantly higher than
2015
Indicates significantly lower than
2015
Indicates a notable positive trend
over time (not a signifier of
significance)
Indicates a notable negative trend
over time (not a signifier of
significance)
Indicates that base sizes are small
and caution should be exercised
when drawing conclusions
Field supervisors were present

at all times to ensure accurate
interviewing and recording of
responses.
A minimum of 10 percent of
each interviewers work was
unobtrusively monitored for
quality control in accordance
with the standards set by the
Marketing Research and
Intelligence Association
(MRIA).
Rounding Errors
Some graphs will not show results equal
to 100%. In those cases, this is due to
the reported numbers being rounded or
to the remainder of the sample having
responded Dont Know/Refused.
Top Box Results

Top box scores are the percentage of 9
and 10 ratings on a 10 point scale. They
are the best-in-class standard in
performance tracking; the most relevant
measure for tracking true satisfaction.
They indicate very strong, positive
opinions and those who are the most
satisfied.
See Appendix A for more detailed information on methodology.
Citizen Perceptions of Crime & Safety
PERCEPTIONS OF SAFETY
95% of citizens continue to agree that Calgary is a safe place to live. The percentage of
citizens who strongly agree has been trending down since 2014.
Figure 1
% Agreement Calgary is a Safe City to Live in
2016: 95% Agree
53%
52%
43%
1% 1% 1% <1% 1% 1%
Strongly Disagree
53%
42%
4% 3% 3% 3% 4% 3%
<1% <1% <1% <1% <1% <1%
Somewhat Disagree
2011
B1.
41% 41% 40% 42%
55% 56% 55%
Somewhat Agree
2012
2013
2014
Strongly Agree
2015
Don't Know
2016
To begin, would you say you strongly agree, somewhat agree, somewhat disagree or strongly disagree with the statement that Calgary is a safe city to live in?
PERCEIVED CHANGE IN CRIME RATE
Almost one-half of Calgarians feel that crime rates are increasing, and concerns around
house break and enters have increased.
Table 1
Figure 2
49%
Perceived Change in Calgary Crime Rate
55% 52%
53%
50%
50%
42%
37%
35%
22%
25%
21%
22%
21% 19%
Increased
11%
10%
Stayed the Same

2011
2012
2013
6%
Decreased
2014
2015
3% 4% 5% 2% 2% 3%
Don't Know
2016
Denotes statistically higher than 2015

Denotes statistically lower than 2015
B2.
Thinking about the last 12 months, in your opinion are crime rates in Calgary increasing, decreasing,
or staying the same?
B3a. Considering the City of Calgary as a whole, what would you say is the safety or crime issue of
greatest concern to you, if any?
B3b. What other safety or crime issues come to mind?
Perceived Crime Safety Issues

Total Mentions*
Safety or Crime of Greatest Concern
2015
2016
House break-ins / break and enter
27%
34%
Illegal drug activities
16%
19%
None / no issue of great concern
18%
16%
Illegal gang activities
18%
16%
Theft other than vehicles
11%
13%
Traffic violations (speeding, unsafe driving)
13%
11%
Theft of vehicles
9%
10%
Assault causing injury
9%
8%
Murder
6%
6%
Gun crime / shootings
8%
5%
Maintaining safety in the neighbourhood
1%
4%
Damage to property
2%
3%
Domestic abuse
2%
3%
Sexual assault
2%
3%
Violent crimes (general)
2%
3%
Organized crime
1%
2%
LRT safety
2%
2%
Drinking / alcohol-related crime
1%
2%
Kidnapping / abductions
1%
2%
Dont know
5%
8%
Other
3%
5%
*Responses 2% or greater based on 2016 total mentions

Note: Please see Appendix D for tracking
PRIORITY SETTING
Calgarians believe that, going forward, CPS should focus on addressing general crime
prevention and illegal drug activities.
Table 2
Priority Setting*
First
Mention
Total
Mentions
13%
16%
8%
14%
Better officers / well-trained / competent / attitude
8%
12%
7%
12%
Traffic violations (other than driving under the influence)
7%
10%
No suggestions (keep up the good work / general positive comment)
9%
9%
More visible presence
5%
8%
Better communication with the public / more transparency / more

accountability
5%
7%
Hire more officers / more funding
5%
6%
2%
4%
Safety in public places (downtown, streets)
2%
3%
1%
3%
1%
3%
1%
3%
More efforts to reduce crime
2%
2%
Not preoccupied with minor crimes / issuing traffic tickets
1%
2%
Child abduction / kidnapping / child safety
1%
2%
Quicker response time
1%
1%
Other
3%
5%
16%
16%
Priority Setting
Crime / crime prevention (general)
Don't Know
G1.
What do you think the Calgary Police should focus on going forward? [OPEN END]
*Responses 1% or greater based on first mention

Note: Please see Appendix D for tracking
10
CONFIDENCE
95% of citizens are confident the CPS can deliver the services needed to make Calgary a safe
place to live. Citizens who are very confident has been trending down since 2014.
Figure 3
2016: 95% Confident
56%
51%
48%
50% 50%
49%
44%
39%
1% 1% <1% <1% 1% 1%
Not at all confident
4% 5%
11
43%
47%
4%
2% 3% 2%
Not very confident
2011
C5.
52%
45%
<1% <1% <1% <1% 0% <1%
Somewhat confident
2012
2013
2014
2015
Very confident
2016
How confident are you that the Calgary Police Service can deliver the services needed to make sure Calgary is a safe place to live?
Don't Know
REASONS FOR CONFIDENCE

On an unaided basis, almost one-half of citizens mention they trust the Calgary police and
believe CPS is doing a good job.
Table 3
Reason for Confidence Rating*
First Mention
Total Mentions
81%
81%
Trust them / they do a good job / the best they can
37%
47%
Well-trained / well-managed
11%
14%
Positive experiences with police
10%
13%
Always available when needed
7%
11%
Quick to respond
5%
8%
Strong visible presence
4%
6%
Hardworking / dedicated
3%
6%
Efficient/ competent / helpful / reliable
2%
6%
Professional / fair
1%
3%
Honest / friendly / courteous
1%
3%
12%
14%
Overworked / understaffed / underfunded
7%
8%
Some officers are not courteous
3%
3%
Slow response time
1%
2%
Inexperienced / under-trained recruits
1%
1%
Not enough visible presence
NET: Positive Sentiment
NET: Negative Sentiment
C5a.
12
1%
1%
Other
3%
6%
DK
5%
5%
Why are/arent you confident the Calgary Police can deliver the services needed? [OPEN END]
Citizen Perceptions of the CPS
13
CALGARY POLICE PERCEPTION INDEX (CPPI)

The Calgary Police Perception Index represents an overall measure of the services reputation
using three key measures.
To what extent do you agree or

disagree that the Calgary Police
Service officers are competent
in their duties?
CPPI
To what extent do you agree

or disagree that the Calgary
Police Service provides an
adequate amount or level of
service to the public?
Taking into consideration all of

the different aspects of the
Police and the services provided,
how would you rate the Calgary
Police overall?
See Appendix C for an Explanation of the CPPI Calculation
14

The Calgary Police Perception Index (CPPI) remains strong in 2016.
Figure 4
The Calgary Police Perception Index (CPPI)

(See Appendix C for an Explanation of the CPPI Calculation)
47%
10%
9%
7%
7%
8%
7%
44%
44%
42%
41%
42%
43%
Middle CPPI (7-8)

n=937
49%
50%
53%
50%
2011
n=941
2012
n=950
2013
n=923
High CPPI (9-10)

2014
n=947
2015
n=938
D1j.
To what extent do you agree or disagree that the Calgary Police Service officers are competent in their duties?
D1b.
D3.
To what extent do you agree or disagree that the Calgary Police Service provides an adequate amount or level of service to the public?
15
47%
8%
Low CPPI (1-6)

2010
45%
48%
2016
n=942
Taking into consideration all of the different aspects of the Police and the services provided, how would you rate the Calgary Police overall, using a scale of 1 to 10, where 1 is poor and 10
is excellent?

Citizen perceptions have declined for two of the three measures comprising the
Calgary Police Perception Index (CPPI).
Figure 5
Figure 6
How would you rate the

Calgary Police overall?
To what extent do you agree or disagree that

the CPS provides an adequate amount or level
of service to the public?*
Top Box Scores (9-10)
13%
11%
8%
7%
10%
10%
9%
28%
32%
31%
34%
35%
38%
36%
Poor (Bottom Box 1-6)

56%
53%
55%
55%
51%
50%
54%
2010
n=971
2013
n=971
2011
n=981
2014
n=970
2012
n=981
2015
n=969
Figure 7
(Middle Box 7-8)
2016
n=976
To what extent do you agree or disagree that

the CPS officers are competent in
their duties?*
Top Box Scores (9-10)
31%
35%
37%
37%
39%
41%
36%
38%
42%
43%
43%
45%
48%
43%
Excellent (Top Box 9-10)
2010
2011

16
2012
2013
2014
2015
2016
2010
n=961
2013
n=946
2011
n=960
2014
n=970
n=969
2015
n=961
2012
2016
n=958
*Excludes dont know
OVERALL SATISFACTION
Overall satisfaction (very satisfied + satisfied) with the CPS continues to be strong.
Calgarians who are very satisfied has been declining since 2013.
Table 4
Figure 8
Overall Satisfaction Rating
2016: 94% Satisfied

56%
53%
55%
52%
53%
52%
50%
46%46% 44%
41%
39%
42%
39%
1%
1% 1%
1%
1%
<1% 1%
Very Dissatisfied
4%
4%
2%
4%
3% 2%3%
Dissatisfied
2010
C2a
17
2%
1% 1%
1%
1% <1%
<1%
2011
Satisfied
2012
2013
2014
Very Satisfied
2015
Overall, how satisfied are you with the services provided by the Calgary Police?
2016
Don't Know
Overall Satisfaction
(Very Satisfied + Satisfied)
Year
Overall Satisfaction
(Very Satisfied/Satisfied)
2016
94%*
2015
95%*
2014
96%
2013
97%*
2012
96%
2011
95%
2010
93%
2009
92%
2008
89%
2007
90%
2005
92%
2003
91%
2000
96%
1997
95%
*NOTE: Percent does not match sum of satisfied and very satisfied due to rounding
REASONS FOR OVERALL SATISFACTION

While many citizens believe CPS does an excellent job, some feel there is room
for improvement.
Table 5
Reasons for Overall Satisfaction
First Mention
Total Mentions
56%
60%
33%
41%
Positive experiences with the police
6%
8%
Good public relations and communication
2%
3%
2%
4%
2%
5%
2%
6%
Professional
2%
6%
Efficient / competent / helpful / reliable
2%
7%
30%
41%
17%
30%
3%
6%
Some officers not courteous
2%
3%
Other
7%
8%
Don't Know
7%
7%

They do a good / excellent job / they do the best they can

They have room for improvement
D5.
18
Why did you give that rating for the Calgary Police overall? [OPEN END]
OFFICER CHARACTERISTICS
Perception that officers are ethical has declined.
Figure 9
Top Box Scores (9-10) Officer Characteristics Performance*

(See Appendix D for full distribution of scores)
Officers are respectful
Is friendly
2010
2011
Officers are ethical
2012
2013
2014
2015
35%
40% 40% 40%
43% 43%
39%
n=993
39%
n=995
45%
n=990
40% 40% 43%
n=992
n=904
n=916
n=994
n=994
n=995
n=989
n=991
n=989
n=986
n=974
n=975
n=971
n=970
n=969
n=982
n=969
33%
37%
n=992
48% 49% 50% 48%
n=991
44% 46% 47%
n=981
46%
n=912
49%
n=892
44% 46%
n=907
47%
n=887
44%
n=895
41%
Demonstrates the appropriate level of

care and concern
2016

C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
19
*Excludes dont know
PROFESSIONALISM
Perceptions that officers are competent and respond in a fair way when dealing with all
segments of the Calgary community declined in 2016.
Figure 10
Top Box Scores (9-10) Professionalism Performance*

Officers are professional
Officers are competent in

their duties
Officers clearly understand Responds in a fair way when

my safety needs and concerns dealing with all segments of
the Calgary Community
n=936
n=925
n=940
n=923
n=950
38%
35%
35%
36%
34%
33%
n=945
30%
n=946
n=864
n=866
n=886
n=871
n=875
n=905
39%
36%
31%34%
34%
30% 34%
n=891
43%
n=927
n=936
n=936
n=918
n=909
n=924
43%
39%
37%
38%
38%
37%
n=909
n=958
n=961
n=970
n=946
n=969
43%45%48%
42% 43%
43%
38%
n=960
n=1000
NA
n=1002
48%
n=961
52%
Uses its authority and force

appropriately
CPPI
Question
2010
2011
2012
2013
2014
2015
2016
C4.
D1.
20
*Excludes dont know
SERVICE
Citizen perception of the service provided by the CPS remains strong.
Figure 11 Top Box Scores (9-10) Service Performance*

Is dedicated to reducing
levels of crime
Officers are there when I

need them
Meets my expectations as a
police service
Responds quickly when

needed
n=976
38%
36%
n=969
n=970
n=971
n=981
n=981
34%35%
32%
31%
28%
n=971
n=970
n=969
n=978
n=951
n=953
n=948
43%
41%40%41%
40% 40%
32%
n=937
n=997
n=998
n=998
n=999
NA
n=993
44% 44% 45% 43%

43%
44%
n=997
n=919
n=924
n=921
n=913
n=920
n=909
46%
45%
42%42%
37%39%
35%
n=915
n=993
n=994
n=997
n=995
n=988
n=996
n=988
54%
54%
53%
50%
51%
53%
50%
Provides an adequate amount

or level of service to the
public
CPPI
Question
2010
2011
2012
2013
2014
2015
2016

C4.
D1.
21
*Excludes dont know
IN THE COMMUNITY
Citizen perceptions that the CPS supports the community and that community police
facilities make it easy to access police services have declined in 2016.
Figure 12
Top Box Scores (9-10) In The Community Performance*

Supports the community
The community police

facilities make it easy to
access police services
2010
Maintains appropriate
visibility in the community
2011
2012
2013
2014
Adequately communicates
crime issues and trends to the
community
2015
n=957
n=965
n=967
n=948
n=939
n=952
33%
32% 32%32%
32%
29%
29%
n=929
n=932
n=940
n=944
n=932
n=961
n=941
37% 36%
32%33%
34%
32%
28%
n=932
n=974
n=980
n=985
n=979
n=986
n=980
39%
35%
36%
32% 35%35%
31%
n=988
n=893
n=895
n=903
n=893
n=900
n=922
46%
39%
40%41%39%41%
40%
n=904
n=991
n=995
n=991
n=993
n=986
n=989
n=986
52%
51%
51%51%
48%
48%
44%
Uses crime prevention

measures and programs
effectively
2016

C4.
D1.
22
*Excludes dont know
CAPACITY
Citizen perception that the CPS is adequately staffed continues to receive the lowest
score of all attributes measured.
Figure 13
Top Box Scores (9-10) Capacity Performance*

13%
n=941
14%
14%
15%
n=918
n=934
n=921
19%
17%
18%
n=963
n=933
n=923
Is adequately staffed
2010
2011
2012
2013
2014
2015
2016

C4.
23
*Excludes dont know
Contact with the CPS and Victimization
24
IN-PERSON CONTACT WITH CPS
The majority of in-person contact with the CPS was related to an officer being dispatched or
following up on an investigation.
Table 6
Type of In-Person Contact with CPS

2015
n=499
2016
n=481
Officer dispatched / follow-up investigation
36%
31%
Stopped because of a traffic violation
14%
13%
13%
13%
12%
10%
Went to a police facility
9%
6%
Professional / social capacity (general)
6%
6%
For a criminal record check / clearance
1%
6%
Attended a community meeting, crime prevention

or educational program, or police presentation
4%
5%
<1%
<1%
--
2%
2%
2%
--
1%
Other
2%
5%
Don't Know
1%
1%
Type of In-Person Contact with CPS
Figure 14
Amount of In-Person
Contact in 2016
Spoke with an officer on the street

(e.g., asked officer for information)
Witnessed or was involved in a traffic accident
where officer was dispatched
51%
50%
21%21%
No contact
with the
Calgary
Police
Service
Once
19%
18%
2 or 3
times
E10a.
E11.
25
More than
3 times
<1%
<1%
DK
Charged by a police officer

Submitted a complaint about a neighbour or other
citizen
2015
11%
9%
2016
Encountered a check stop

Submitted a complaint about an officer or
interaction with the police service
In the past 12 months, approximately how many times have you had any in-person contact with an Officer or other on-duty employee of the Calgary Police Service?
Thinking only about the last contact you had in-person with an Officer or other on-duty employee of the Calgary Police Service, can you tell me what type of contact it was? [OPEN END]
SATISFACTION WITH IN-PERSON CONTACT
Satisfaction with in-person contact remains high in 2016.
Figure 15
Satisfaction with In-Person Contact
75%
67%
14%
13%
15%
18%
19%
20%
67%
67%
18%
6%
1%
Dissatisfied (Bottom Box 1-6)
2013
(Middle Box 7-8)
n=195
2014
n=229
Satisfied (Top Box 9-10)
2015
n=498
2016
0%
Don't Know
n=481
E12.
26
0%
On a scale from 1 to 10, where 1 is not at all satisfied and 10 is extremely satisfied, how satisfied were you with the in-person contact you had?
0%
IN-PERSON OFFICER INTERACTION
Scores for in-person interactions with the CPS continue to be strong in 2016.
Figure 16
Top Box Scores (9-10) In-Person Officer Interaction
The officer was professional
The officer was respectful
The officer was courteous
2015
n=498
2016
The officer communicated

information clearly
71%
70%
n=459
71%
n=479
73%
n=475
75%
n=490
75%
n=479
75%
n=480
77%
n=497
74%
n=478
n=497
77%
n=493
The officer was knowledgeable
n=481

E15.
27
Next, I am going to read you a number of statements that may describe the most recent in-person contact you had with the Calgary Police Service. Please rate
your level of agreement with each of the following statements.
*Excludes dont know
VICTIMIZATION
The percentage of citizens who have been a victim of crime has increased.
Figure 17
Victim of a Crime in Past 12 Months
2010
n=140
2011
n=120
2012
n=116
2013
n=96
2014
n=87
2015
n=NA
2016
n=130
79%
84%
88%
86%
80%
NA
79%
Person crime
6%
7%
3%
9%
11%
NA
15%
Fraud / identity
theft
8%
6%
8%
2%
3%
NA
5%
Both property and

person crime
3%
1%
0%
2%
2%
NA
0%
Other
1%
1%
1%
0%
1%
NA
1%
91%
88% 90%
88%
87%
86%
Property crime
14%
13%
12%12%
10%9%
NA
NA
Yes
2010
No
2011
2012
2013
<1%
<1% <1%
<1%
0% NA
<1%
Don't Know
2014
2015
2016
Type of Crime
Table 7

NA Question was not asked this year

F1.
F2.
28
Personally, have you been a victim of a crime during the last 12 months?
Were you the victim of a crime on your person, such as an assault, or property crime such as a break and enter, or another type of crime?
CRIME REPORTING
Did not want to bother the police continues to be the primary reason citizens
do not report crimes.
Figure 18
74%
Reported Incident to Police
Table 8
68% 71% 72%

67%
58%
43%
32%
33%
28% 27%
26%
NA
NA
Yes
2010
No
2011
2012
2013
Don't Know
2014

NA Question was not asked this year
F3a.
F3b.
29
0% 0% 0%1%
NA 1%
0%
Did you report the incident to the Police?

Why did you NOT report it to the Police?
2015
2016
Caution:
Small bases
Reasons for Not Reporting to Police

2010
n=36
2011
n=51
2012
n=37
2013
n=32
2014
n=24
2015
n=NA
2016
n=35
Did not want to bother the

police/ incident was not
serious enough
53%
51%
65%
47%
58%
51%
I felt that the police could

not do anything
28%
29%
22%
25%
25%
11%
I dealt with it in another way

(private matter that I took
care of / reported to another
official)
8%
14%
19%
13%
13%
9%
Personal matter / did not

feel comfortable discussing
the incident with anyone
3%
4%
11%
0%
8%
6%
Did not have enough

information to report
6%
The police were already on

scene
6%
I called police but waited too

long on phone and hung up
2%
3%
Someone else reported the

crime and the police
contacted me
9%
3%
3%
8%
3%
13%
4%
6%
11%
0%
0%
0%
0%
3%
Other
DK
Neighbourhood Traffic Safety

30
NEIGHBOURHOOD TRAFFIC SAFETY CONCERNS
Over three quarters of citizens feel safe in their neighbourhoods with regard
to traffic safety.
Table 9
Figure 19
Types of Neighbourhood Traffic Concerns*
Sense of Neighbourhood Traffic Safety
2016: 77% Feel Safe
40%
37%
23%
0%
Not at All Safe

(Middle Box 7-8)
(Bottom Box 1-6)
2016
Extremely Safe
(Top Box 9-10)
Don't Know
n=1000
2016
n=1000
Speeding (non-specified)
43%
23%
School or playground zone safety issues
13%
Careless driving / not following signs or rules (general)
8%
Intersection safety issues
7%
Pedestrian safety issues (e.g., jaywalking)
6%
Need crosswalks, traffic lights or stop signs
6%
Distracted driving
5%
Traffic volume / amount of traffic
4%
Commuter traffic cutting through neighbourhoods
3%
Parking / illegal parking
3%
Bicycle safety issues
3%
Other
7%
L1.
Wed like you think about traffic in residential areas. In regard to traffic safety, how safe do you feel in your
neighbourhood? Please use a scale of 1 to 10 where 1 is not at all safe and 10 is extremely safe.
L2.
What traffic issues, if any, are of greatest concern to you in your neighbourhood? [OPEN END]
31
Neighbourhood Traffic Concerns
*Responses 3% or greater based on total mentions
NEIGHBOURHOOD TRAFFIC SAFETY SATISFACTION
While more than one-third of respondents stated they have no traffic safety concerns, others
indicated that speeding and a lack of police presence is affecting their satisfaction with traffic
safety in their neighbourhood.
Table 10
Figure 20
Neighbourhood Traffic Safety Satisfaction
Reason for Traffic Safety Satisfaction
Reason for Neighbourhood Traffic Safety Satisfaction*

NET: Negative
2016: 75% Satisfied
41%
34%
25%
<1%
Not at
(Middle Box 7-8)
All Satisfied
(Bottom Box 1-6)
2016
Extremely
Satisfied
(Top Box 9-10)
Don't Know
n=1000
L3.
Using a scale of 1 to 10 where 1 is not at all satisfied and 10 is extremely satisfied, how
satisfied are you with the traffic safety in your neighbourhood?
L4.
Why did you give that rating for your satisfaction with traffic safety in your neighbourhood?
[OPEN END]
32
2016
n=1000
54%
Issues with speeding
23%
Always room for improvement
11%
Lack of police presence / lack of enforcement
11%
Bad drivers dont obey signs / rules
8%
Traffic / congestion / commuters cut through my

neighbourhood
7%
Bad drivers other
5%
Issues with crosswalks
5%
I have witnessed / heard about accidents
5%
NET: Positive
47%
No issues / everyone follows the rules / havent seen any
37%
Quiet neighbourhood / not a lot of traffic
10%
Satisfied with police presence / enforcement / issues being

addressed
6%
No issues with speeding (specified)
4%
Other
4%
Dont know / Refused
3%
*Responses 3% or greater based on total mention
Understanding the Community
33
UNDERSTANDING THE COMMUNITY
Most citizens agree that the CPS has a good understanding of their community
and its concerns.
Figure 21
% Agreement - The CPS Has a Good Understanding of

My Community and its Concerns
2016: 92% Agree*
56%
35%
1%
2%
Strongly Disagree
Somewhat Disagree
5%
Somewhat Agree
2016
Strongly Agree
Don't Know
n=1000
*NOTE: Percent does not match sum of somewhat agree and strongly agree due to rounding
M1
34
Wed like to ask about your community. When we say community, we mean a group of people that you may identify with because you share the same race,
ethnicity, gender, sexual orientation, religious beliefs or neighbourhood. Would you say you strongly agree, somewhat agree, somewhat disagree or strongly
disagree with the statement that The Calgary Police Service has a good understanding of your community and its concerns?
Citizens stated that the CPS provides them with good service, makes them feel safe, and that
officers understand their community.
Table 11
Reasons for Rating of CPS has a Good Understanding of Your Community

Total Mentions*
n=951
57%
Good service / no crime issues / they do a good job (general)
13%
I have not had a bad experience / feel safe / trust them
13%
Officers understand the needs of my community / interact with citizens
11%
Satisfied with police presence / active within community
10%
Officers are responsive / address issues
9%
Officers are understanding / accommodating / tolerant / fair
5%
Officers are helpful / polite / answer questions
5%
Police force works well with community organizations / government
4%
Officers are professional / well-trained
3%
NET: Neutral Sentiment
21%
Based on my experience / general impression
7%
I am not a visible minority / not part of a minority group
7%
Based on word of mouth
3%
19%
Room for improvement / nobody is perfect
6%
Lack of police presence / lack of involvement
5%
Poor service intolerant / cultural issues
3%
Other
3%
DK
10%
*Responses 3% or greater based on total mentions
M2
35
Why do you say that you [INSERT M1] that the Calgary Police Service has a good understanding of your community and its concerns? [OPEN END]
Appendices
36
Appendix A:
Research Methodology
37
DETAILED METHODOLOGY
Sampling
The 2016 CPC Citizen Annual Survey was conducted between June 28 and August 18, 2016 with a sample of 1,000 City of
Calgary residents aged 18 years of age or older. Data was collected proportionate to gender and the population of CPS
District Locations. To increase representation of younger age groups who may not have a land-line, the sample included
580 land-line and 420 cellphone users as well as age quotas. Because the responses from the cellphone sample were not
significantly different when compared to the land-line sample, cellphone and land-line respondents were combined rather
than reported separately.
The survey was conducted via Computer-Assisted Telephone Interviewing (CATI) to randomly selected Calgarians with
listed and unlisted landline and cellphone numbers. Eight call backs were made to each listing before replacing with an
alternate phone number. Interviews took an average of 17 minutes to complete.
Limitations
This survey is conducted over eight weeks to minimize the impact of point-in-time events.
Interpretation
of Results
Given the population of Calgary (1,096,833 based on the 2011 Census) with a sample size of 1,000 interviews, the
results are predicted to be accurate for the general population to within +/- 3.1% 19 times out of 20 (a 95% confidence
level). When results are analyzed within each segment, the margin of error becomes larger due to smaller sample sizes.
Some graphs will not show results equal to 100%. This is due to rounding or to the remainder of the sample having
responded Dont Know/Refused.
Unless otherwise stated, results are presented on the total sample of Calgary residents.
38
SAMPLE DISTRIBUTION
Sample Distribution City of Calgary residents 18 years of age or older
Data collected proportionate to the population of CPS District Locations
Methodology
Changes
Fewer Calgarians have a landline telephone, especially younger age groups. In 2014, the sample was divided between
landline (n=700) and cellphone (n=300) numbers to reach younger demographic groups. This was continued in 2015.
In 2016 a larger number of cellphone numbers were contacted (land-line n=580 and cell phone n=420).
In 2013 and 2012, age quotas based on 2011 results were introduced to reduce the impact of fewer younger Calgarians
having a land-line telephone. Quotas were not used in 2014 or 2015. In 2016 age quotas were again used to reach
younger Calgarians.
These changes in methodology do not impact comparability to previous years data.
Table 12
District
Location
% of City of
Calgary
Population
District 1
6%
61
District 2
14%
144
District 3
10%
103
District 4
7%
73
District 5
12%
119
District 6
12%
115
District 7
22%
217
District 8
17%
168
100%
1000
Total
39
Distribution of sample by district
TOP BOX REPORTING
Top box reporting (focusing on 9 and 10 ratings) is a high standard that makes the results more
focused and actionable.
Top Box Results
Top box results (% of 9 and 10
ratings) are recommended and
used rather than mean scores
or as a supplement to mean
scores. Top box ratings are the
best-in-class standard in
performance tracking; the most
relevant measure for tracking
true satisfaction.
40
Research has shown

that top box ratings
(% of 9 and 10
ratings) are awarded by
individuals who have
very strong, positive
opinions. They are the
most satisfied and least
likely to change their
opinions.
By collapsing the value
ranges into a top box,
research results
become more focused,
clear and actionable.
9 to 10 Ratings
Satisfied and
committed.
1 to 6 Ratings
Unaware,
dont care or
unsatisfied.
1
2
3
Not at all Satisfied
Scale
7 to 8 Ratings
Satisfied,
but not
committed.
9
10
Very Satisfied
Throughout the survey,

rating scales of 1 to 10
are used.
Unless otherwise noted,

rating scales represent:
1=strongly disagree,
10=strongly agree.
Appendix B:
Demographics
41
DEMOGRAPHICS
Table 13
Demographics
(Total Mentions)
Demographics
2009
n=1006
2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
Male
50%
50%
50%
50%
50%
50%
50%
50%
Female
50%
50%
50%
50%
50%
50%
50%
50%
18 to 24
5%
3%
3%
4%
4%
6%
6%
8%
25 to 34
9%
10%
7%
7%
6%
13%
11%
15%
35 to 44
16%
14%
13%
13%
14%
16%
17%
19%
45 to 54
26%
23%
22%
22%
20%
18%
17%
19%
55 to 64
20%
24%
23%
24%
21%
19%
21%
16%
65 to 74
12%
13%
16%
17%
17%
15%
15%
14%
75+
10%
12%
14%
12%
15%
10%
11%
8%
2%
2%
3%
1%
2%
3%
2%
2%
Under 13 years old
25%
19%
18%
17%
19%
24%
23%
25%
Between 13 and 18 years old
18%
17%
14%
15%
15%
15%
15%
18%
51%
49%
43%
42%
41%
54%
51%
58%
58%
58%
57%
58%
55%
53%
52%
51%
65 years of age or older
27%
31%
36%
35%
41%
32%
32%
30%
Gender
Age
DK/NA
Household Residents by Age Group
42
DEMOGRAPHICS
Table 14
Demographics
(Total Mentions)
Demographics
2009
n=1006
2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
NA
21%
19%
21%
NA
NA
NA
24%
NA
19%
16%
16%
NA
NA
NA
15%
NA
39%
42%
40%
NA
NA
NA
35%
Born in another country
NA
21%
22%
23%
NA
NA
NA
27%
Dont know /Refused
NA
<1%
1%
1%
NA
NA
NA
<1%
Yes
17%
13%
15%
13%
NA
NA
NA
21%
No
82%
86%
83%
86%
NA
NA
NA
78%
1%
1%
1%
1%
NA
NA
NA
1%
Coming to Live in Calgary

Born in Calgary
Born in another part of Alberta and
moved to Calgary
Born in another part of Canada and
moved to Calgary
Member of a Visible Minority Group
Dont Know /Refused
43
Appendix C:
CPPI Calculation
44
The Calgary Police Perception Index (CPPI) represents an

overall measure of the services reputation and allows for
a) a comparison of perceptions between key demographic
groups and b) for tracking over time to identify changes in
community perceptions.
The index uses three key perception measures to profile
citizens overall opinions of the CPS. The questions used
are illustrated in the diagram to the right. Advanced
analytics were used to develop the CPPI and to capture
the three measures which represent the strongest
combination of factors.
Calculation of the Calgary Police Perception Index (CPPI)

Low
High
1-6
7-8
9-10
Level of
Service
1-6
7-8
9-10
Overall Rating
1-6
7-8
9-10
Officer Competence
45
The CPPI is calculated as follows: each individuals

score from the 3 component questions are
combined and divided by the total number of
questions. This results in an index score for Calgary
Police Perception.
Appendix D:
Additional Reporting
46
SAFETY OR CRIME ISSUE OF GREATEST CONCERN
Table 15
Safety or Crime Issue of Greatest Concern
Safety or Crime Issue of Greatest Concern First Mention*

2009 First 2010 First 2011 First 2012 First 2013 First 2014 First 2015 First 2016 First
Mention
Mention
Mention
Mention
Mention
Mention
Mention
Mention
n=1006
n=1004
n=1005
n=1002
n=1003
n=1000
n=1002
n=1000
10%
12%
14%
15%
19%
20%
18%
16%
6%
13%
19%
14%
15%
19%
15%
21%
46%
24%
18%
24%
16%
8%
12%
11%
8%
13%
12%
9%
10%
7%
8%
10%
1%
2%
2%
2%
4%
4%
5%
6%
2%
3%
4%
4%
6%
6%
6%
4%
2%
1%
1%
2%
1%
1%
6%
3%
Theft of vehicles
1%
1%
1%
2%
2%
2%
3%
3%
3%
3%
4%
5%
4%
8%
5%
3%
Murder
1%
1%
<1%
1%
1%
3%
3%
2%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
2%
Other
2%
1%
<1%
1%
1%
2%
<1%
2%
Dont know
3%
4%
4%
2%
4%
3%
3%
4%


B3A.
47
Considering the City of Calgary as a whole, what would you say is the safety or crime issue of greatest concern to you, if any?
*Responses 2% or greater based on total mentions in 2016
SAFETY OR CRIME ISSUE OF GREATEST CONCERN

Safety or Crime Issue of Greatest Concern Total Mentions*
Table 16
2009 Total
Mention
n=1006
2010 Total
Mention
n=1004
2011 Total
Mention
n=1005
2012 Total
Mention
n=1002
2013 Total
Mention
n=1003
2014 Total
Mention
n=1000
2015 Total
Mention
n=1002
2016 Total
Mention
n=1000
22%
30%
35%
30%
27%
31%
27%
34%
21%
25%
23%
19%
18%
13%
16%
19%
10%
12%
14%
15%
19%
20%
18%
16%
54%
33%
25%
32%
22%
13%
18%
16%
6%
7%
5%
9%
11%
12%
11%
13%
12%
15%
15%
15%
17%
16%
13%
11%
Theft of vechicles
6%
8%
7%
7%
8%
7%
9%
10%
8%
7%
9%
12%
10%
14%
9%
8%
Murder
3%
3%
2%
3%
3%
6%
6%
6%
6%
4%
3%
4%
2%
3%
8%
5%
<1%
<1%
<1%
<1%
<1%
<1%
1%
4%
Domestic abuse
2%
2%
2%
2%
2%
2%
2%
3%
1%
2%
1%
1%
2%
1%
2%
3%
Sexual assault
3%
2%
2%
7%
3%
3%
2%
3%
Damage to property
2%
5%
4%
4%
3%
4%
2%
3%
3%
2%
1%
1%
2%
LRT Safety
2%
3%
4%
3%
3%
4%
2%
2%
Organized crime
1%
1%
1%
1%
1%
1%
1%
2%
2%
1%
2%
Other
3%
1%
1%
2%
2%
4%
5%
5%
Dont know
5%
4%
4%
4%
6%
6%
5%
8%
Safety or Crime Issue of Greatest Concern

Drinking / alcohol-related crime
Kidnapping / abductions
B3A.
Considering the City of Calgary as a whole, what would you say is the safety or crime issue of greatest concern to you, if any?
B3B.
What other safety or crime issues come to mind?
48
PRIORITY SETTING
Table 17
Priority Setting First Mention*

2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
4%
9%
11%
12%
14%
12%
13%
No suggestions (keep up the good work / general positive

comment)
4%
9%
9%
9%
4%
7%
9%
Improve officers training / competence
2%
4%
3%
5%
4%
7%
8%
9%
9%
8%
7%
5%
5%
8%
21%
14%
16%
7%
7%
9%
7%
6%
4%
6%
5%
8%
5%
7%
5%
6%
4%
6%
8%
7%
5%
Better communication with the public / more transparency /

more accountability
3%
4%
5%
7%
4%
7%
5%
16%
13%
11%
8%
10%
4%
5%
7%
6%
2%
2%
6%
7%
2%
Priority Setting

2%
2%
1%
5%
5%
4%
2%
<1%
1%
1%
<1%
1%
1%
2%
<1%
<1%
<1%
<1%
<1%
1%
1%
Quicker response time
<1%
<1%
1%
<1%
1%
1%
1%
<1%
<1%
<1%
<1%
1%
1%
1%
1%
1%
<1%
<1%
1%
1%
1%
1%
1%
1%
1%
1%
<1%
1%
1%
0%
<1%
<1%
1%
<1%
1%
Other
1%
1%
1%
<1%
1%
1%
3%
Dont know
9%
9%
9%
16%
10%
14%
16%

G1.
49
What do you think the Calgary Police should focus on going forward?
*Responses 1% or greater based on first mention in 2016
PRIORITY SETTING
Table 18
Priority Setting Total Mentions*

2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
4%
15%
13%
16%
21%
19%
16%
21%
18%
22%
12%
12%
10%
14%
28%
23%
28%
12%
13%
13%
12%
3%
6%
5%
9%
8%
13%
12%
10%
9%
11%
10%
14%
9%
10%
No suggestions (keep up the good work / general positive

comment)
4%
9%
10%
10%
4%
8%
9%
8%
10%
8%
11%
17%
12%
8%
Better communication with the public / more transparency /

more accountability
4%
8%
8%
14%
8%
17%
7%
17%
15%
14%
10%
13%
8%
6%
2%
4%
3%
2%
5%
2%
4%
9%
9%
4%
8%
14%
15%
3%
1%
1%
2%
2%
2%
4%
3%
1%
3%
5%
1%
3%
2%
3%
1%
1%
1%
1%
1%
1%
3%
2%
2%
2%
10%
10%
11%
2%
2%
2%
3%
2%
2%
2%
2%
2%
<1%
1%
2%
2%
1%
2%
Domestic violence
1%
<1%
1%
<1%
1%
1%
2%
Other
1%
1%
1%
<1%
3%
1%
5%
Dont know
9%
9%
9%
16%
10%
14%
16%
Priority Setting
Improve officers training / competence


G1.
50
OFFICER CHARACTERISTICS
Table 19
Officer Characteristics*
2009
2010
2011
2012
2013
2014
2015
2016
n=968
n=969
n=982
n=969
n=970
n=971
n=975
n=974
Strongly Agree (Top Box 9-10)
44%
41%
44%
47%
44%
46%
49%
46%
Middle Box 7-8
44%
43%
41%
41%
45%
40%
41%
41%
Disagree (Bottom Box 1-6)
12%
16%
15%
12%
11%
14%
11%
13%
NA
n=986
n=989
n=991
n=989
n=995
n=994
n=994
NA
44%
46%
47%
48%
49%
50%
48%
Middle Box 7-8
NA
40%
37%
39%
38%
37%
37%
37%
NA
16%
17%
14%
14%
14%
13%
15%
Performance of the CPS

Officers are respectful
Is friendly
n=883
n=916
n=904
n=895
n=887
n=907
n=892
n=912
39%
33%
37%
40%
40%
43%
45%
39%
Middle Box 7-8
49%
50%
48%
47%
47%
43%
44%
47%
Officers are ethical
12%
17%
15%
13%
13%
14%
11%
14%
Demonstrates the appropriate level of

care and concern
NA
n=981
n=991
n=992
n=992
n=990
n=995
n=993
NA
35%
40%
40%
40%
43%
43%
39%
Middle Box 7-8
NA
47%
43%
44%
47%
41%
43%
45%
NA
18%
17%
16%
14%
15%
14%
16%

C4.
D1.
51
*Excludes dont know
PROFESSIONALISM
Professionalism*
Table 20
2009
2010
2011
2012
2013
2014
2015
2016
NA
NA
NA
NA
NA
NA
n=976
n=976
NA
NA
NA
NA
NA
NA
52%
48%
Middle Box 7-8
NA
NA
NA
NA
NA
NA
39%
40%

Officers are professional
NA
NA
NA
NA
NA
NA
9%
11%
n=936
n=961
n=960
n=969
n=946
n=970
n=961
n=958
43%
38%
42%
43%
43%
45%
48%
43%
Middle Box 7-8
49%
50%
46%
48%
47%
45%
44%
45%
8%
12%
11%
9%
10%
10%
8%
12%
n=894
n=909
n=924
n=909
n=918
n=936
n=936
n=927
37%
37%
37%
38%
39%
38%
43%
43%
Middle Box 7-8
50%
44%
45%
45%
46%
47%
44%
42%
12%
20%
18%
17%
15%
15%
13%
15%
n=862
n=891
n=905
n=875
n=871
n=886
n=866
n=864
31%
30%
34%
36%
31%
34%
39%
34%
Middle Box 7-8
52%
48%
45%
46%
51%
47%
45%
45%
Officers are competent in their duties

Officers clearly understand my safety
needs and concerns
Responds in a fair way when dealing with

all segments of the Calgary community
17%
22%
21%
18%
17%
19%
16%
21%
n=930
n=946
n=945
n=950
n=923
n=940
n=925
n=936
31%
30%
34%
35%
33%
35%
38%
36%
Middle Box 7-8
51%
48%
45%
47%
51%
45%
47%
44%
18%
23%
20%
18%
16%
20%
15%
20%

Uses its authority and force appropriately
C4.
D1.
52
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the
following statements. Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary
Police Service
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level
of agreement with each of the following statements. Scale: 1=Strongly disagree / 10=Strongly agree

*Excludes dont know
SERVICE
Table 21
Service*
2009
2010
2011
2012
2013
2014
2015
2016
Is dedicated to reducing levels of

crime
NA
n=988
n=996
n=988
n=995
n=997
n=994
n=993
NA
50%
53%
53%
51%
54%
54%
50%
Middle Box 7-8
NA
36%
35%
38%
39%
35%
35%
38%
NA
14%
13%
9%
10%
11%
11%
12%
n=887
n=915
n=909
n=920
n=913
n=921
n=924
n=919
35%
35%
37%
39%
42%
42%
46%
45%
Middle Box 7-8
45%
44%
43%
44%
44%
43%
40%
40%
Officers are there when I need them
20%
21%
20%
17%
14%
15%
14%
15%
Meets my expectations as a police

service
NA
NA
n=997
n=993
n=999
n=998
n=998
n=997
NA
NA
44%
44%
44%
45%
43%
43%
Middle Box 7-8
NA
NA
40%
42%
43%
41%
45%
41%
NA
NA
17%
13%
13%
14%
12%
15%
Responds quickly when needed
NA
n=937
n=948
n=953
n=951
n=978
n=969
n=970
NA
32%
41%
40%
41%
43%
40%
40%
Middle Box 7-8
NA
46%
41%
44%
44%
42%
43%
43%
NA
22%
19%
16%
15%
16%
17%
17%
n=983
n=971
n=981
n=981
n=971
n=970
n=969
n=976
28%
28%
32%
31%
34%
35%
38%
36%
Middle Box 7-8
57%
55%
53%
53%
53%
50%
49%
49%
15%
16%
15%
17%
13%
15%
13%
14%

Provides an adequate amount or level
of service to the public
C4.
D1.
53
Police Service

*Excludes dont know
IN THE COMMUNITY
Table 22
In the Community*
2009
2010
2011
2012
2013
2014
2015
2016
NA
n=986
n=989
n=986
n=990
n=991
n=995
n=991
NA
44%
51%
48%
51%
51%
52%
48%
Middle Box 7-8
NA
42%
36%
40%
38%
37%
37%
38%
NA
15%
13%
12%
11%
13%
11%
14%
n=887
n=904
n=922
n=900
n=893
n=903
n=895
n=893
41%
39%
40%
41%
39%
41%
46%
40%
Middle Box 7-8
41%
40%
38%
39%
40%
42%
39%
40%
17%
21%
22%
21%
21%
17%
15%
20%
n=978
n=988
n=980
n=986
n=979
n=985
n=980
n=974
28%
31%
32%
35%
35%
35%
39%
36%
Middle Box 7-8
46%
45%
44%
42%
45%
46%
44%
45%
26%
23%
24%
22%
20%
19%
16%
20%
n=927
n=932
n=941
n=961
n=932
n=944
n=940
n=932
29%
28%
32%
32%
33%
37%
36%
34%
Middle Box 7-8
50%
48%
45%
44%
45%
44%
44%
44%
21%
24%
24%
24%
22%
20%
20%
22%
NA
n=929
n=952
n=939
n=948
n=967
n=965
n=957
NA
29%
32%
32%
32%
33%
32%
29%
Middle Box 7-8
NA
49%
48%
50%
49%
47%
49%
48%
NA
22%
20%
18%
20%
20%
19%
23%

Supports the community

The community police facilities make it
easy to access police services

Maintains appropriate visibility in the
community

Adequately communicates crime issues
and trends to the community

Uses crime prevention measures and
programs effectively
C4.
D1.
54
Police Service

*Excludes dont know
PERFORMANCE
Performance*
Table 23
2009
2010
2011
2012
2013
2014
2015
2016
NA
n=941
n=918
n=934
n=921
n=963
n=933
n=923
NA
13%
14%
14%
15%
19%
17%
18%
Middle Box 7-8
NA
31%
34%
38%
38%
43%
43%
41%
NA
57%
52%
48%
47%
38%
40%
41%

Is adequately staffed
C4.
D1.
55
Police Service

*Excludes dont know
REASON FOR RATING THE CPS OVERALL

Table 24
Reason for rating of CPS overall

2015
n=1002
2016
n=1000
74%
60%
They do a good / excellent job / they do the best they can
44%
41%
19%
8%
8%
7%
9%
6%
Professional
6%
6%
5%
5%
6%
4%
Good public relations and communication
7%
3%
Quick to respond
5%
3%
Law enforcement / maintain order / support the community
4%
2%
They have a very difficult job
3%
2%
I admire / respect them
2%
2%
Well-trained
1%
2%
40%
41%
They have room for improvement
21%
30%
10%
6%
Some officers are not courteous
6%
3%
Not enough visible presence
4%
2%
Discriminate against ethnic and social groups
2%
2%
Slow response time
2%
2%
Police did not respond to my concern
2%
2%
Too preoccupied with minor crimes / issuing traffic tickets
2%
2%
Other
4%
8%
Dont know
8%
7%

D5
56
Why did you give that rating for the Calgary Police overall?
*Responses 2% or greater based on 2016
NEIGHBOURHOOD TRAFFIC SAFETY
Table 25
Neighbourhood Traffic Concerns
Type of Traffic Concern
57
2016
n=1000
Speeding (non-specified)
43%
23%
School or playground zone safety issues
13%
Reason for Neighbourhood Traffic

Safety Satisfaction
Reason for Neighbourhood Traffic Safety Satisfaction*

NET: Negative
2016
n=1000
54%
Issues with speeding
23%
Always room for improvement
11%
Lack of police presence / lack of enforcement
11%
Careless driving / not following signs or rules (general)
8%
Intersection safety issues
7%
Pedestrian safety issues (e.g., jaywalking)
6%
Bad drivers dont obey signs/rules
8%
Need crosswalks, traffic lights or stop signs
6%
Traffic / congestion / commuters cut through my

neighbourhood
7%
Distracted driving
5%
Bad drivers other
5%
Traffic volume / amount of traffic
4%
Issues with crosswalks
5%
Commuter traffic cutting through neighbourhoods
3%
Parking / illegal parking
3%
I have witnessed / heard about accidents
5%
Bicycle safety issues
3%
Bad drivers - aggressive / rude
2%
Traffic issues with kids at play (e.g. street hockey)
2%
Issues with bike lanes / bicyclists
1%
Construction issues
2%
Signs not visible
1%
Motorcycle issues
1%
Impaired driving
1%
Trucks/commercial vehicles
L2.
L4.
Table 26
<1%
Other
7%
Dont know
2%
NET: Positive
47%
No issues / everyone follows the rules / havent seen any
37%
Quiet neighbourhood / not a lot of traffic
10%
Satisfied with police presence / enforcement / issues being

addressed
6%
No issues with speeding (specified)
4%
Other
4%
Dont know / Refused
3%
What traffic issues, if any, are of greatest concern to you in your neighbourhood? [OPEN END]
Why did you give that rating for your satisfaction with traffic safety in your neighbourhood? [OPEN END]

Table 27
Reason for rating of CPS Understanding the Community

Total Mentions*
n=951

Good service / no crime issues / they do a good job (general)
13%
I have not had a bad experience / feel safe / trust them
13%
11%
Satisfied with police presence / active within community
10%
Officers are responsive / address issues
9%
Officers are understanding / accommodating / tolerant / fair
5%
Officers are helpful / polite / answer questions
5%
Police force works well with community organizations / government
4%
Officers are professional / well-trained
3%
Police force is diverse / my community is well-represented

NET: Neutral Sentiment
7%
I am not a visible minority / not part of a minority group
7%
Based on word of mouth
3%
Based on media coverage
2%
I have had no experience with them / nothing to judge by
2%
Room for improvement / nobody is perfect
19%
6%
Lack of police presence / lack of involvement
5%
Poor service intolerant / cultural issues
3%
Poor service - crime issues aren't being addressed / high crime rate
2%
Poor service - other issues
1%
Lack of diversity within the police force / my community is not represented
1%
Police force is understaffed / underfunded
1%
Other
Dont know
58
2%
21%
Based on my experience / general impression
M2
57%
3%
10%
COMBINED OPEN ENDS
Table 28
Open Ends Combined

Trust them / they do a good job / the best they can / keep up the good
work
2016
n=1000
94%
92%
73%
73%
30%
19%
16%
18%
Quick to respond
14%
17%
20%
16%
Well trained / well managed / good chief
18%
15%
13%
15%
8%
14%
Professional / fair
--
11%
They have room for improvement / could be better
71%
22%
63%
33%
23%
16%
Officers not courteous / improve training / competence
21%
15%
NET: Negative Sentiment / Suggestion
Not enough visible presence / improve visibility
18%
14%
59%
52%
19%
16%
10%
14%
13%
12%
Issues with traffic violations / focus on traffic violations
11%
10%
--
20%
--
11%
NET: Type of crime to focus on
NET: Neutral comments

Based on my experience / general impression / word of mouth / media
coverage
C5a.
Why are/arent you confident the Calgary Police can deliver the services needed? [OPEN END]
D5
G1
Why did you give that rating for the Calgary Police overall?
M2
2015
n=1002
59

*Responses 10% or greater based on 2016
Appendix E:
Questionnaire
60
QUESTIONNAIRE
61
QUESTIONNAIRE
62
QUESTIONNAIRE
63
QUESTIONNAIRE
64
QUESTIONNAIRE
65
QUESTIONNAIRE
66
QUESTIONNAIRE
67

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Calgary Police Commission

Annual Citizen Satisfaction Survey Report

Citizen Perceptions of Crime & Safety

Confidence in the CPS

Citizen Perceptions of the CPS

Contact with the CPS and Victimization

Neighbourhood Traffic Safety

Understanding the Community

17 minute telephone survey

June 28 to August 18, 2016.

Sample Size &

1,000 City of Calgary residents

Field supervisors were present

Top Box Results

See Appendix A for more detailed information on methodology.

Citizen Perceptions of Crime & Safety

% Agreement Calgary is a Safe City to Live in

2016: 95% Agree

<1% <1% <1% <1% <1% <1%

41% 41% 40% 42%

55% 56% 55%

PERCEIVED CHANGE IN CRIME RATE

Perceived Change in Calgary Crime Rate

Stayed the Same

Denotes statistically higher than 2015

B3b. What other safety or crime issues come to mind?

Perceived Crime Safety Issues

Safety or Crime of Greatest Concern

House break-ins / break and enter

Illegal drug activities

None / no issue of great concern

Illegal gang activities

Theft other than vehicles

Traffic violations (speeding, unsafe driving)

Assault causing injury

Gun crime / shootings

Maintaining safety in the neighbourhood

Violent crimes (general)

Drinking / alcohol-related crime

*Responses 2% or greater based on 2016 total mentions

Illegal drug activities

Better officers / well-trained / competent / attitude

Illegal gang activities

Traffic violations (other than driving under the influence)

No suggestions (keep up the good work / general positive comment)

More visible presence

Better communication with the public / more transparency / more

Hire more officers / more funding

House break-ins / break and enter

Safety in public places (downtown, streets)

Violent crimes (general)

Theft other than vehicles

Gun crime / shootings

More efforts to reduce crime

Not preoccupied with minor crimes / issuing traffic tickets

Child abduction / kidnapping / child safety

Quicker response time

*Responses 1% or greater based on first mention

Confidence in the CPS

Confidence in the CPS

2016: 95% Confident

Not at all confident

Not very confident