CHAPTER THREE

3:0 RESEARCH METHODOLOGY

3:1 RESEARCH DESIGN
Research design is a kind of blue print that guides the researchers in his or her
investigation and analysis. It is a format which the researcher employs in order to
systematically apply the scientific method in the Investigation of problem (Onwumere,
2005).
Methodology is the heart of scientific studies as It is the Chapter that

answers

the

question How to carry out a study. Research methodology therefore shows how the
writer Intends to gather data and the various procedures that would be adopted

in

analyzing the numerous data so obtain in the course of the study. It is also defined as
the techniques and method of arriving at reliable conclusion from studies carried out.
The purpose of this research is only
ascertain if there is such a hidden

to investigate a problem situation but also to

but Identifiable

illness

operating

behind

the

already perceived symptoms Eli(1979:5).

2

The methodology for this Research work is the chi-square( x ) technique where survey
analytical and experimental design.
3:2 NATURE AND SOURCE OF DATA
For any Research project to be carried out,

Hoper (1977:169)

states

that

Data

Information must be collected.

There are Basically Two (2) Types of data collection method :

1. Primary data collection method and
2. Secondary data collection method
Primary data is a data expressly collected for a specific period and purpose, the
main advantage of primary data is that the exact information wanted is obtained. Though
it suffers from problems like objective of the respondent, it is still one of

the

best

methods of getting first hand information. This enables respondents to give details to the
questions they were asked in their own words and understanding.
Secondary data refers to already existing data that has been stored, like (relevant
textbooks, Journals, Magazines, Newspapers, Paper presentations and Internet). So primary
and secondary data will be used in this study, primary involved personal Interview i.e.
face to face interpersonal relationship between

the interviewee and

interviewer and

supported by the use of structured questionnaire.

QUESTIONNAIRE CONSTRUCTION
The researcher made use of questionnaire in the collection of data, but here the
researcher dominantly made use of the structured questionnaire. Questionnaire according to
Saliu (2004) is a common instrument of investigation in a social science. For

instance

simple alternative or multiple choice of responses of 2 (Two) point of scale of AGREE

or DISAGREE were made available for the respondent to

tick.

These information

respondents according to Sex, Age, Marital status and Educational Qualification.

3:3 POPULATION OF THE STUDY

Research population according to Osuala (2005), refers

to the object for

which a

sample is drawn. The population of the study consist the core banking staff of ACCESS
BANK AT GARDEN AVENUE ENUGU BRANCH. It comprises of men and women of
the institution, It consist of 37 staff.
3:4

DETERMATION OF SAMPLING SIZE

Against this backdrop, the sample size was determined via the use of formula given
by Taro Yamani: (1964 :12)
N=

Where N = Total population

n= Sample size
e = Error limit / of significance maximum acceptance ( 5% = 0.05)
I = Constant
The sample size is completed thus

n= 33.86
Approximately 34 (sample size)

So the sample Techniques was to obtain a sample size of 34 respondents.

RELIABILITY OF INSTRUMENT
A test re test technique helps so much to attain the reliability of the questionnaire,
most of the respondent who have earlier completed the questionnaire were asked to
complete it again as part of standardization of the questionnaire to avoid mistake.
3 :5 METHOD OF DATA ANALYSIS
In testing the various hypothesis, the chi square ( x

) statistic was employed. The

computed ( X) Chi square is derived as follows :

2

X =

Where X

= chi square

= Summation (sigma)
Fij = Observed frequency
eji= expected frequency

Hence, the expected frequency is determined with the formula eji =

Where Ri = the row total

Ci= the column total
N = The grand total

The tabular x (x 0.05 ) is observed from the Chi square distribution at ( r 1 ) (k 1

) degree of freedom where r is the number of rows and k is the number of columns in
the contingency table. The computed chi square (x
2

) is computed with the tabular chi

2

square (x 0.05) to evaluate the hypothesis of x > x 0.05.

CHAPTER FOUR
4:0 DATA PRESENTATION AND ANALYSIS
This chapter is concerned with the Presentation Analysis and Interpretation of data
collected so as to facilitate easy understanding. A total number of 34 Questionnaire were
administered to the respondents and all were duly received. The simple percentage
formula is employed in analyzing the data collected i.e.
% = F (
Where % = percentage distribution of frequency.
F = frequency of responses.
f = sum of responses.
RESPONDENTS CHARACTERISTIC AND CLASSIFICATION
Table 1: Respondents Age
AGE BRACKET

NO OF RESPONDENT

PERCENTAGE 100%

18 25 years

15

44.1

26 33 years

17.6

34 44 years

17.6

45 55 years

14.7

56 years and above

5.9

Total

34

100

Source : field survey 2013

The above shows that 44.1 % of the respondents are below the age of 18 25 years, 17.6
of them are between 26 -33 years, 17.6 of them are between 34 44 years and while 2
respondents representing 5.9 are 56 years above.
Table 2: Respondents Gender:
GENDER

NO OF RESPONDENT

PERCENTAGE 100%

FEMALE

19

55.9

MALE

15

44.1

TOTAL

34

100

Source : field survey 2013.

The above table shows that 55.9 of the respondents representing 19 are female and
44.1 of the respondent representing 15 are male Gender.
Table 3: Respondent of marital status:
MARITAL STATUS

NO OF RESPONDENTS

PERCENTAGE 100%

MARRIED

16

47.1

SINGLE

18

52.9

TOTAL

34

100

Source : field survey 2013.

Table 4: Educational Qualification of the respondent

QUILIFICATION

NO OF RESPONDENTS

PERCENTAGE 100%

M .SC

11

32.4

DEGREE

15

44.1

ND

23.5

TOTAL

34

100

Source : field survey 2013

4:1 PRESENTATIONOF DATA ACCORDING TO THE RESEARCH QUESTION.
RESEARCH QUESTION NUMBER ONE :

(1) Does the management of banks accept

the degree of information and communication technology in banking sector?

Table 5: Information and Communication Technology is accepted by management in
the banks.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREE

31

91.1

DISAGREE

8.9

TOTAL

34

100

Source : field survey 2013

From the Information above, 91.1 of the

respondents

representing

31

agreed

that

information Technology is accepted by management in the Bank, while 8.9 of the

respondent representing 3 disagreed on that.

Table 6: Greater percentage of the Employees / Employers appreciates Information

and Communication Technology.
OPTIONS

NO OF RESPONDENT

PERCENTAGE 100%

AGREED

29

85.3

DISAGREED

14.7

TOTAL

34

100

Source : field survey 2013.

From the Information available in the table above, 85.3% respondent

representing

29

agreed that Greater percentage of the employees/employers appreciates Information

technology, while 14.7 respondents representing 5 Disagreed on that.
Table 7: The junior workers make use of Information Technology.
OPTIONS

NO OF RESPONDENT

PERCENTAGE 100%

AGREED

20

58.8

DISAGREED

14

41.2

TOTAL

34

100

Source : field survey 2013.

Out of 34, 58.8% respondent representing 20 Agreed that Junior workers makes use of
Information Technology, While 41.2 % respondents representing 14 Disagreed.
RESEARCH QUESTION NUMBER TWO: (2) To what extent has Information and
Communication Technology Contributed to the growth of the Banking sector?

Table

8 : Information and Communication Technology has contributed

to social

Infrastructural development.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

26

76.5

DISAGREED

23.5

TOTAL

34

100

Source : field survey 2013.

From the above table, 76.5% of respondents representing 26 agreed that Information
Technology has contributed to social Infrastructural development, while 23.5% respondents
of 8 Disagreed on that .
Table 9: Information and Communication Technology has improved the skills of
workers in the organization.
OPTIONS

NO OF RESPONDENT

PERCENTAGE 100%

AGREED

32

94.1

DISAGREED

5.9

TOTAL

34

100

Source : field survey 2013.

Out

of

34,

94.1%

respondents

representing

32

agreed

that

Information

and

Communication Technology has Improved the skills of workers in the organization, while
5.9% of respondents representing 2 disagreed

Table 10 : Information and Communication Technology has bought new techniques

in all Areas of the Banks.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

32

94.1

DISAGREED

5.9

TOTAL

34

100

Source : field survey 2013.

Item 10 : shows that 94.1% of respondent representing

32

Agreed

that

Technology has brought New techniques in all

of

banks,

While

Areas

Information
5.9%

of

respondents representing 2 Disagreed on that.

Table 11 : Information and Communication Technology is effective in operation of
the Banks.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

31

91.2

DISAGREED

8.8

TOTALS

34

100

Source : field survey 2013

The table shows that 91.2% respondents representing 31 Agreed

that

Information

Technology is effective in the operation of the Banks, 8.8% respondents representing 3

Disagreed on that.

5
0

Table 12 : Information and Communication Technology is a tool for development in

Banking sector.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

26

76.5

DISAGREED

23.5

TOTAL

34

100

Source : field survey 2013.

The Table shows that 76.5% respondent representing 26

Agreed

that

Information

Technology is a tool for development in the Banking sector, while 23.5% respondent
representing 8 Disagreed on it.
Table 13 : Information Technology has led

to the Retrenchment of workers in

Banking sector.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

24

70.6

DISAGREED

10

29.4

TOTAL

34

100

Source : field survey 2013.

Out of 34, 70.6% respondent representing 24 Agreed that Information Technology has
led to Retrenchment of workers in Banking sector, while 29.4% respondent representing
10 Disagreed on that.

5
1

Table 14 : Information and Communication Technology has affected the Number of

persons employed in Banking sector.
OPTIONS

N0 0F RESPONDENTS

PERCENTAGE 100%

AGREED

22

64.7

DISAGREED

12

35.3

TOTAL

34

100

Source : field survey 2013

Out of 34, 64.7% respondent representing 22 Agreed that Information Technology has
affected the Number of persons employed in Banking sector, while 35.3% Disagreed .
Table 15 : Information and Communication Technology has exposed the Ignorance
of many workers
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100 %

AGREED

24

70.6

DISAGREED

10

29.4

TOTAL

34

100

Source :

field survey 2013

Out of 34, 70.6% of respondent representing 24 Agreed that Information Technology has
exposed the Ignorance of many workers, while 29.4%
Disagreed.

respondent representing

10

RESEARCH QUESTIONS NUMBER THREE.

1. To what extent does Information

and Communication Technology enhance efficiency

in the Banking sector?

Table 16 : Information and Communication Technology has weakened the use of
brain and led to fatigue in the work.
OPTION

NO OF RESPONDENTS

PWRCENTAGE 100%

AGREED

24

70.6

DISAGREED

10

29.4

TOTAL

34

100

Source : field survey 2013.

From the table above, 70.6% of respondent representing 24 Agreed that Information
Technology has weakened the use of Brain

in

the

work,

while

29.4%

respondent

representing 10 Disagreed on that.

Table 17 : Information and Communication Technology has enhanced work speedily.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

33

97.1

DISAGREED

2.9

TOTAL

34

100

Source : field survey 2013.

From the table above, 97.1% of respondent representing 33 Agreed that Information
Technology has enhanced works speedily, while

2.9%

respondent

representing

Disagreed.
Table 18: Technology has reduced stress and work load.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

30

88.2

DISAGREED

11.8

TOTAL

34

100

Source : field survey 2013.

Out of 34, 88.2% respondent representing 30 Agreed that Technology has reduced stress
and work load, while 11.8% respondent representing 4 Disagreed on that.
Table 19 : Information Technology has led to competition of Banks which has in
turn Improved their services.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

26

76.5

DISAGREED

23.5

TOTAL

34

100

Source : field survey 2013

Out of 34, 76.5% respondent representing 26 Agreed that Information Technology has
led to competition of Banks which has in turn Improved their services, while 8
Disagreed.

Table 20 : Information and Communication Technology has led to Improvement of

Information in the Bank which has Improved their efficiency.
OPTIONS

NO OF RESPONDENTS

PERCENTAGE 100%

AGREED

31

91.2

DISAGREED

8.8

TOTAL

34

100

Source : field survey 2013.

From the table above, 91.2% respondents representing 31 Agreed that Information and
Communication Technology has led Improvement

of Information

in

the

Bank

which

Improved their efficiency, while 3 Disagreed.

4:2 ANALYSIS OF DATA
1: Ho ; Information and Communication Technology is not accepted by management
Banks.
HI ; Information and Communication Technology is accepted by management in Banks.
Test Instrument :
Chi square
2

Formula for Chi square = x = (o E )

2

Where = X = chi square

= summation (sigma)

in

O = Observed frequency
E = expected

frequency.

Assumptions
1: Level of significance
2: E is distributed equally among all responses.
To find the Degree of freedom (DF)
DF = (R -1) (C -1).
Where R = Number of Rows in the contingency Table
C = Number of Columns in the contingency Table.
DF = (2 1) (2 1 ) = 1x1 DF = 1.
Decision Rule:

Accept Ho, If calculated value is less

than or equally to the table value, otherwise

Reject.

RESPONSE

OE

( O E )2

(O-E)2 E

AGREED

31

17

14

196

11.5

DISAGREE
D

17

-14

196

11.5

TOTAL

34

34

23

Calculated value = 23
Table value = 3.84
Since the calculated value is higher than the table value 23 > 3.84, we Reject the Ho
(Null hypothesis) and accept the HI (Alternative hypothesis) this entails that Information
and Communication Technology is accepted by management in the Banks
2. HO; Information and Communication Technology has not Contributed on social
Infrastructural development.
HI ; Information and

Communication Technology has contributed on social

Infrastructural development.
Test Instrument
Chi Square
Formula

x = (0 E ) E
2

Where X = Chi Square

= Summation

(Sigma)

0 = Observed

Frequency

E = expected Frequency
Assumption
1. Level of significance = 5% or 0.05
2 ; E is distributed equally among all responses Degree of freedom ( DF)
DF = (C 1) (R-1) =(2 1) (2 1)
DF 1x1

= 1

Decision Rule
Accept Ho, If calculated value is less than or equal to table otherwise Reject.
Computation

of

chi Square.

RESPONSE

OE

( O E )2

(0 E)2 E

AGREED

26

17

81

4.76

DISAGREE
D

17

-9

81

4.76

TOTAL

34

34

162

9.52

Calculated Table = 9.52

Table value = 3.84

Since the calculated table is greater than table value 9.52 >3.84, we therefore Reject
HO (null hypothesis) and accept, HI

(Alternative

Hypothesis)

which

implies

that

Information and Communication Technology has contributed on social Infrastructural

development.
3 ; Ho (null hypothesis) Information and Communication Technology has not led to
Improvement of Information in the Bank which has Improved their efficiency.
Hi (Alternative hypothesis) Information and Communication Technology has led
Improvement of Information in the Bank which has Improved their efficiency.
Test Instrument
Chi Square
2

Formula = x ( 0 E ) E
Where x

= Chi Square

= Summation (sigma)
0 = Observed frequency
E = expected frequency
Assumptions
1. Level of distribution = 5% or 0.05
2. E is distributed equally among all responses

to

Degree of freedom (DF)

DF = ( C 1) ( R 1 ) (2 1) (2- 1)
DF

1x1 = 1

Decision Rule
Accept HO, if calculated value is less than or equally to the value, otherwise Reject,
Computation of Chi - Square

RESPONSE

OE

(0E)

(0 E)2 E

AGREED

24

17

49

2.88

DISAREED

10

17

49

2.88

TOTAL

34

34

5.76

Calculated value = 5.76

Table value = 3.84
Since the calculated table is higher than Table 5.76 > 3.84, we therefore reject Ho (null
hypothesis) and accept HI (Alternative hypothesis) which Implies that Information and
Communication Technology has

led to Improvement of Information in the Bank, whivh

improved their efficiency.

6
0

CHAPTER FIVE
5:0 SUM MARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 SUM MARY OF FINDINGS
Information and Communication Technology has already become the nervous system
of the banks the world over. As we move into the new Millennium, Nigeria banks will
become uncompetitive if they do not have the means to deliver their banking services
online and in real time across all their branches with the country and abroad. They
need to Invest a lot more on Information and Communication Technology both in terms
of Installed base, staffing and training of

Information

and

Communication Technology

staffs, as well as the training of all categories of the bank staff to become (ICT)
literate.
This Research work was embarked upon in order to look into the Impact of Information
and Communication Technology on Banking sector. However based on the data

Analysis

carried out in chapter 4 (Four)

To ascertain the degree of acceptance

of

information

and

communication

Technology in the banking sector which is widely accepted by management of

the banks sector.
The contributions of information and communication technology to the growth of
the banking sector, which has brought about revolutions in the economy, since
payments method which include the use of credit cards, electronic transfer of
funds from one bank to another, smart cards widely used in supermarkets and
other retail outlets contributions to the economys growth and development and
6
1

their contribution helps to reduces operational cost in Areas such as personal

management, administration, maintenance etc
Information and Communication Technology has enhanced efficiency in Banking
sector, through the use of ATM, smart cards, reduction in the
business in banks and

speeding up or fasting

cost

of

doing

up the whole banking process

through the use of computerized machines.

5.2 CONCLUSIONS
Information and Communication Technology departments in banks also
roles in the banking sector like helping in critical area such as

play some

End-user

technical

supports, Desktops management, Network management, voice and data communications,

business applications and strategic technology planning. Information and Communication
Technology(ICT) has helped in reducing the cost of doing business in banks, banks all
over the world are involved in certain time consuming and routine task on a daily basis
and it dependent on internet banking to ensure that such technology is not abused and
not used to encourage fraudulent and unethical banking practices, various standards have
been set in the guidelines to which such technology must conform.
Finally, banks must ensure that the Internet service provider(ISP) has implemented
firewall to protect the banks website from unauthorized users and banks are also to
ensure that they are properly configured and institute procedure for continued monitoring
and maintenance arrangements.

5.3 RECOMMENDATIONS
Knowing full well that information and communication technology cannot be separated
from the banking sector due to its immense contributions to the banking sector, and
based on the respective responses gathered from the

sample

and

contribution

from

authorities, the researcher therefore makes the following recommendation with the intent
that if adopted would have positive effects on the banking sectors.
The banks should improve more on its information technology so as to enhance
its productivity.
The use of (ICT) in the banking sector should not only be restricted to the cities
alone, rural banking should also be improved upon.
From time to time there should be enlightenment given to the general

public

through the various media on how to use some of the (ICT) equipments like the
smart cards, ATM etc and its importance should also be made

known

to

the

public.
Staff should be used side by side with ICT rather than reducing human capital
which will in turn lead to unemployment in the country.

BIBLIOGRAPHY
Adeoti, J.O. (2005). Information Technology Investment in Nigerian Manufacturing Industry:
The Progress So Far, Selected Papers for the 2004 Annual Conference, Ibadan: Nigerian
Economic Society, 213-244.
Agboola, A.A. (2006). Electronic payment systems and Tele banking Services in Nigeria.
Journal of Internet Banking and commerce, 11(3), 1-10
.
Ahmad, K. (2008). Bankers perception of electronic banking in Pakistan. Journal of internet
banking and commerce,April2008,vol.13,no.1(http://www.arraydev.com/commerce/jibc/)
Akunyili, D . (2004). Ethical Consideration in the development of courier industry; A
Conference paper presented at the Nigeria courier summit Lagos.
Amaoko, A. (2012). The impact of information communication technology (ICT) on banking
operations in Ghana. International Journal of Business and Management Tomorrow Vol. 2
No. 3.
Aubert, J. E. (2004). promoting innovation in developing countries: A conceptual frame
work. Washington Dc: world bank institute.
Ayo, C.K. (2010). An Empirical Investigation of the Level of users Acceptance of Ebanking in
Nigeria, Journal of Internet Banking and Commerce, Vol. 15, No. 1.[2].
Banigo, J. (2001). information technology demystified. A report from the uniform
technical steering committee, open systems help rated banks compete : pg 35
Bradley, L., & Stewart, K. (2002). A Delphi study of the drivers and inhibitors of internet
banking. International Journal of Bank Marketing, 20 (6), 250-260.
Castells, M. (2001). The Internet Galaxy: Reflections on the Internet, Business and Society,
Oxford; New York: Oxford University Press.
Emmanuel, G. and Sife, A. (2008). Challenges of Managing Information and communication
technologies for educational Experiences from Sokoine National Agricultural Library.
International Journal and education and development using ICT, 4 (3), 43-62. .
Eyadat. M. and Kozak. S. (2005). The role of Information Technology in the profit and cost efficiency
improvements of the banking sector. Journal of Academy of Business and Economics, February
2005

Ezeamama, m. (2010).Fundamental of financial management .Achara layout Enugu: Ema

press ltd: pg 282.
.
Frenzel, C.W. (1996). Management of information technology. Boyd and Fraser publishing
company, Massachusetts, U.S.A.
Gilhooly, D. (2005).Creating an Enabling environment:
Towards the millennium
development goals, proceeding of the berlin global forum of the united nations ICT
task force. New York: united nations ICT task force.
Global information and communication technology department (GICT) and development
economic data group (DECDG) 2006. 2006 information and communication for
development: Global trends and policies. DC. The
international
bank
for
reconstruction and development / world bank.
Grant, A. J. (2000 ). Investigation and prosecuting Nigeria fraud, united states attorney
bulletin, November: pg 46.
Holloway , K.K. (1995). Using computers to branch out, bank marketing, march, page 5762.
Johnson, F. C (1991). The Evolution of online banking Journal
business, volume 2, no. 2 September 2.

of interact banking

Kozak, S. J. and Kowalski, K. X. (2005). Effect of Technology on Consolidation.

Kazaneneza, S.(2010). Effects of Computerization on saving and credit cooperatives in Uganda.
Keramati, A. (2007, ). Assessing the effects of information technology on firm performance
using canonical correlation analysis: a survey in Iran car part suppliers sector, XXI'. In
International Conference on Computer, Electrical, and Systems Science, and Engineering
(CESSE2007) (pp. 392-399).
Kerem, K. (2003). Internet Banking in Estonia. Tallinn: TTU Press.
Kozak, S. (2005).The role of information technology in the profit and cost efficiency
improvements of the banking sector. Journal of Academy of Business and Economics,
February 2005.
Loonam, M. and O. Loughlin, D. (2008). An Observation Analysis of e-service quality in
Online Banking. Journal of Financial Services Marketing, Vol. 13, No. 2, pp. 164-178.

Morufu, O & Taibat, A.(2012). Bankers perception of electronic banking in

Nigeria: A review of post consolidation experience. Research Journal of Finance and
Accounting, 3(2), 1-11 .
Madueme, I.S.(2010). Evaluating banking productivity and ICT using the Translog production
function. International Journal of Engineering Science and Technology Vol. 2(4), 2010,
400-408.
Milne, A. (2006).What is in it for us? Network effects and bank payment innovation. Journal of
Banking & Finance, 30 (6): 1613-1630.
Morris, C. N. (2004, 16-27 February). Which E-Banking Initiatives have been successful and Why. Paper
presented at the Virtual Conference on Electronic Banking for the poor, Nairobi, Kenya.

Norgan , E . (2001). Impact of the Internet in the functioning and regulation of markets
public Document of the xxvi on Annual conference of the International organization
of security commission (ICSCO). 23 29 June, stock holen Sweden.
Nyangosi, R & J.S. Arora. (2009). Emergency of information technology in the Kenyan banking
sector: An Empirical study In a Proceeding Conference of Global Business and
Management Forum 2009 (GBMF) Jointly Organized by Department of Finance,
University of Dhaka, Bangladesh and Global Business and Management Forum, USA on
December 22-23.
Oladejo, M.O. (2007). Essentials of Management Information System and Communication
Technology. Lagos: Peace Concept Publisher, Nigeria.
Osuala, E .C (2005). Introduction to research methodology. Enugu ; Africa first publishers
limited (afp) academic books .
Ovia, J. (2005). Enhancing the Efficiency of the Payment System in Nigeria, CBN Bullion,
Vol. 29 (1), p.8-18.
Oyesanya, F. (2004 :). Nigeria ; Heaven for Terrorist internet Communication
The Nigeria village square, August 3.
Sing, S., Chhatwal, S.S., Yahyabhoy, T.N., and Yeo, C.H., (2002). Dynamics of innovation in Ebanking, in 10th European Conference on Information Systems, Gdansk, Poland, university
of Gdansk Mannan, S.A Technologies in Indian Banks and Customers perception: An
empirical study in Maharashtra.

Saliu, O. (2004). A guide on research proposal and report writing. kwara. T.A Olayeri
printers and publishers.
Schware, R. ( 2005). E. development from excitement to effectiveness Washington DC: the
international banks for reconstruction and development the world bank.
Woherem, E.E (1997). The problem and challenges of information technology in the
Nigeria banking industry. In: telecommunication for business in Africa. Mgombelo
H.R and wemer (eds). 10S press, Amsterdam.
Zagaris, B. (1999). The underground economy in the US; some criminal justice and legal
perspective. Section 2;law enforcement perspective on global underground economy.
The faster institute Retrieved February 02, 2007 from http; 11 old Fraser

APPENDIX 1

DEPARTMENT OF BANKING AND FINANCE

FACULTY OF MANAGEMENT AND SOCIAL
SCIENCE,
CARITAS UN IVERSITY.
P. M. B 01784
ENUGU STATE, 20TH MAY 2013.
Dear Sir / Madam,
RESEARCH QUESTIONNAIRE
I am a final year student of above named department undertaking research on THE
IMPACT

OF

INFORMATION

AND

COMMUNICATION

TECHNOLOGY

BANKING SECTOR in partial fulfilment of Award of Bachelor of

ON

Science ( B.SC)

Degree of Banking and Finance.

It will be highly appreciated, if you sincerely answer the questions contained herein.
Be assured that all Information will be treated with utmost confidence and will be used
for the purpose of this study.
Yours Faithfully
Nnolim Chinaza G.
BF /2009 /126

Please Tick [ ] in the box below any item that represents your choice of response,
AGREED or DISAGREED.
1: Sex: Male [ ] Female [ ]
2: Age: 18-25[ ] 26-33[ ] 34-43[ ] 45-55[ ] 56 and above [ ]
3: Marital Status: Married [ ] Single [ ]
4: Educational Qualification:

M.SC HOLDER [ ]
B .SC HOLDER [ ]
ND HOLDER [

5: Information and Communication Technology is accepted by management in the Banks.

Agree [ ] Disagree [ ]
6: Greater

percentage

of

the employees/ employers

appreciates Information technology.

Agree [ ] Disagree [ ]
7: The junior workers make use of Information Technology. Agree [ ] Disagree [ ]
8: Information and Communication Technology has contributed to social Infrastructural
development. Agree [ ] Disagree [ ]
9: Information and Communication Technology has Improved the skills of workers in the
organization. Agree [ ] Disagree [

10: Information and Communication Technology has brought new techniques in all areas
of the Bank. Agree [ ] Disagree [

11: Information and Communication Technology is effective in the operation

Bank. Agree [

of the

Disagree [ ]

12: Information and Communication Technology is a

Banking sector. Agree [

Disagree [

tool for development

in the

13: Information Technology has led to the retrenchment of workers in Banking sector.
Agree [ ]

Disagree [ ]

14: Information Technology has affected the Number of persons employed in the Banking
sector. Agree [ ]

Disagree [

15: Information and Communication technology has exposed Ignorance of many workers
Agree[ ] Disagree[ ]
16: Information technology has weakened the use of brain and led to fatigue in the
work. Agree [

Disagree [

17: Information and Communication technology has enhanced work speedily. Agree [

Disagree [ ]
18: Technology has reduced stress and work load. Agree [ ] Disagree [ ]
19: Information Technology has led to competition of Banks which has in turn improved
their service. Agree [ ] Disagree [ ]
20: Information and Communication Technology

has led to Improvement of Information

in Bank which has Improved their efficiency. Agree [ ] Disagree [ ]

7
0