Hitachi and CSC Speed Deployment of NextGeneration IT Infrastructure for Leading U.S.

Bank
CSC Agility Platform running on Hitachi Unified Compute Platform
sets bank on path to growth while ensuring compliance
By Hitachi Data Systems
Feb, 2015

Contents
Executive Summary ....................................................................................................... 2
Challenge ....................................................................................................................... 3
Solution .......................................................................................................................... 4
Benefits .......................................................................................................................... 5
Learn More ..................................................................................................................... 5
Sales Insight ................................................................................................................... 6

Executive Summary
Hitachi Data Systems is partnering with CSC, a global leader in next-generation information technology services and
solutions, on the deployment of a next-generation information technology (IT) infrastructure at a leading U.S. financial
services banking institution. The partners delivered phase one of the solutionCSC Agility Platform running on Hitachi
Unified Compute Platform for VMwarein 2014 and is now focused on other areas. The successful deployment set the
bank on a path to growth by offering enterprise scale, security and agility. The combined Hitachi/CSC offering also
supports the corporations enforcement of strong policy controls, IT infrastructure transformation and its seamless move to
the cloud.
With other financial services institutions in the U.S. and worldwide facing similar business pressures, Hitachi and CSC are
striving to replicate their success at other banks. The purpose of this internal case study is to share the challenges that
the profiled U.S. bank faced, the solution that the partners delivered and the benefits that the bank has realized to date.
This case study also includes helpful insight and lessons that the partners learned throughout the customer lifecycle.
Hitachi sales teams will learn the optimal banks to target with a similar solution along with the top 10 differentiators that
the combined Hitachi/CSC offering delivers to help them better compete on the next banking opportunity.

Highlights of Hitachi-CSC Success at U.S. Bank

Customer: U.S. financial services corporation listed among countrys top 10 banks in terms of total assets

Solutions: CSC Agility Platform operating on Hitachi Unified Compute Platform for VMware vSphere

Differentiator: Industrys first hybrid, single SKU banking appliance to successfully position bank for growth,
compliance and market competitiveness

Deal Size: $15 million in revenue to Hitachi in first six months

GSI Partner: CSC

Challenge
Transform under-funded, aging IT infrastructure hindering growth, compliance
This U.S. financial services corporation had a significant market presence that included branches in multiple states
offering retail and business banking along with a thriving online and mobile business. With a new management team at
the helm in 2013, the corporations Board of Directors approved a multi-billion, multi-year strategic plan to support its goal
of becoming one of the largest banks in the country. Behind the scenes, however, the corporation faced a number of
complex challenges. Several years of underinvestment in IT left the bank with an outdated IT infrastructure and severely
aging applications. In addition to hampering its business performance and agility, the companys inadequate IT operations
was attracting scrutiny from the Office of the Comptroller of the Currency (OCC)
Recognizing the dire need to overhaul its IT infrastructure, the bank established a major 12-month initiative, as part of its
overall strategic growth plan. The program entailed leapfrogging outdated processes and platforms in favor of moving to a
turnkey, single platform solution that enabled the bank to enforce strong internal policy controls and ensure compliance
with OCC laws and regulations. Revamping everything from facilities to IT Service Management (ITSM) processes, the
corporation was also striving to ensure its transformed environment would enable its management to aggressively
advance its strategic growth initiatives, quickly respond to market opportunities and lower both capital and operational
expenses.
The corporation built a new data center and invested in a best-in-class solution that addressed their immediate need to
update hundreds of applications. The financial services institution needed to ensure that their management tools could
provide them with on-demand, self-service access to applications and application platforms while meeting enterprise
governance, compliance and security requirements. With their plans for rapid growth, they also required an infrastructure
with the scalability, reliability and flexibility to quickly create repeatable, new business-facing applications along with worldclass data protection, retention and recovery capabilities.

Solution
CSC Agility Platform Leveraging the Power of Hitachi Unified Compute Platform
To lead its transformation the financial services corporation turned to two proven leaders: CSC, a global leader in nextgeneration information technology services and solutions, and Hitachi Data Systems, which offers the most advanced
converged solution for IT and cloud infrastructures. By combining CSCs industry knowledge and expertise in
implementing large projects along with the powerful Hitachi virtualized enterprise storage technologies, the long-time
partners worked together to help the bank achieve their aggressive timeline with a solution that enhanced business agility
and operational efficiency while delivering an unbeatable price-to-performance ratio.
The heart of the U.S. banks solution is CSC Agility Platform, an enterprise cloud management solution that runs on the
Hitachi Unified Compute Platform for VMware vSphere, with its unique Hitachi Unified Compute Platform Director. The
combined offering enables transformative Everything-as-a-Service IT delivery models in a rapid, flexible and scalable
fashion by governing, orchestrating and delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and
Storage as a Service (SaaS) portfolios across hybrid cloud environments.
With the U.S. banks pressing requirements for enterprise governance, compliance, security and end user needs, CSC
Agility Platform serves as the ideal solution. Considered to be the only enterprise grade policy engine in the industry to
support cloud management governance, CSC Agility Platform offers flexible policy creation and enforcement without
relying on manual workflow approvals or actions. The solution delivers both application- and infrastructure-level policy
control throughout the full application lifecyclefrom initial development through production deployment and beyond.
Since the U.S. bank operates in such a highly regulated industry, the company benefited from CSC Agility Platform
enabling the rapid development and implementation of completely custom policies to address their evolving governance
and security requirements while protecting sensitive data.
A valuable outcome from an infrastructure perspective is the fact that the CSC Agility Platform and Hitachi solutions
ended the banks struggle with mounting complications and rising costs of managing dated, disparate technology
resources. By leapfrogging to a next generation, converged infrastructure solution that leverages Hitachi best-in-class
hardware and software technology, the bank was able to securely deploy applications. Since the implementation team
worked diligently to create a single SKU, appliance model with all components from Hitachi, CSC, VMware and other
vendors pre-staged and pre-built, the bank required minimal customization. This end-to-end appliance resulted in a
significantly faster implementation of multiple phases in different locations than any competing vendors would have been
able to deliver. It also established an underlying infrastructure that could scale to quickly meet the banks needs whenever
and wherever its business demands change.
Another critical component of the banks solution was Hitachi UCP Director, which won the bank over with its innovation
and quality. This software integrates deeply into VMware vCenter and VMware vCenter Operations Manager to centralize
and automate management of the banks server, storage and networking components. With this software delivering
visibility and management capabilities, the company is able to align IT with business processes using familiar tools. UCP
Director monitors, provisions and protects all the elements of UCP for VMware vSphere using a single view. It provides an
overall health status of solution elements, enables provisioning of hosts, storage and networking resources to address
fluctuating demands, and securely protects the converged system. This innovative approach further reduces the
complexity and maintenance challenges associated with disjointed and inefficient management of underlying
infrastructures, which enables the bank to save time and money.

Benefits
Banking on Positive Outcomes and Measurable Results
Since successfully completing phase one of the end-to-end Hitachi /CSC solution implementation, the financial services
corporation is realizing several positive outcomes. Most important is the fact that as the bank acquires or merges with
other banks to realize its growth goals, the corporation has in place a next-generation IT infrastructure with the scalability,
performance and agility required for them to be highly responsive to changing business and customer demands.
Other key benefits that the bank is realizing with the combined CSC and Hitachi UCP for VMware solution include:

Single Platform: Establishes a single platform for current and future applications with the automation needed
to create repeatable, efficient and quick updates. The combined CSC, Hitachi and VMware solution provides
a solid foundation for its shift to the cloud, seamless integration and reduced risks.

Strong Policy Control: Responds to pressure from OCC regulators with a solution that enforces strong
policy control with its comprehensive governance tool that is more customizable and configurable than
competitors. The CSC/ Hitachi offering enables the bank to stay within all necessary regulatory requirements
and avoid fines for non-compliance. In fact, the bank passed its disaster recovery tests, a critical
accomplishment achieved following its accelerated implementation.

Reduced Costs: Reduces IT administration costs and capital expenses. The bank is no longer paying
enormous amounts of money to software suppliers to sort out upgrades and replacements. And, with a single
source platform, the bank benefits from one contract and one contact for support.

Frees up IT resources: Provides one-step provisioning and deployment with Hitachi UCP Director. Having a
one stop shop improves security, speed and accuracy. By streamlining procurement and the time required
to create new environments, the corporation will eventually be able to offer self-service for provisioning new
virtual machines in a matter of minutes a vast improvement on a process that currently takes 55 days.

Increases business agility: By providing on-demand self-service for provisioning virtual machines, the bank
gains greater business agility and the ability to reduce time-to-market for many of its offerings.

Open Source Ready: Positions the bank to benefit from the open source community since CSC and Hitachi
use proven, cloud-ready platforms as part of OpenStack clouds. Whatever the banks future choice for cloud
approaches and delivery models, the partners can meet its needs with best-in-industry cloud solutions that
are flexible, efficient and proven trustworthy.

Uncovers Opportunities: Creates a ripple effect by uncovering improvement and transformation

opportunities across the bank so it can achieve that next level of operational performance and growth. Areas
include network design; virtual desktop infrastructure (VDI), demand management, application discovery,
capacity planning, release management and more.

Learn More
Learn more about Hitachi Unified Compute Platform for VMware vSphere and Unified Compute Platform Director. Read
the solution profile and Unified Compute Platform Director datasheet.

Sales Insight
Targeting the Next Financial Services Deal
Hitachi and CSC can now replicate the success achieved at this leading U.S. financial services corporation with CSC
Agility Platform on Hitachi UCP for VMware at other banks. For best results sales should target banks that are
experiencing the following business pains and opportunities:

Change in leadership with a new C-level executive wanting to spearhead initiatives that improve the banks
competitive position and growth potential

Need for business transformation and overhaul of IT infrastructure

IT fielding too many complaints about the usability of its environment and the amount of time required to set up
Dev/Ops

Need to respond to pressures related to compliance or regulatory requirements

Top 10 Differentiators to Help Win Your Next Banking Opportunity

1. Growth: Create growth opportunities with a highly scalable, secure infrastructure ready for whatever the future
might bring from acquisitions to utilizing big data and embracing digital channels for expanded banking and
financial service for consumers.
2. Compliance: Enable a very strong policy and compliance capability that meets the stringent requirements of
federal industry regulators.
3. Security: Effectively manage sensitive records, securely and intelligently provide cloud services and costefficiently archive and manage the flood of unstructured data from disparate sources.
4. Single SKU Appliance: Benefit from a single-source acquisition; pre-certified, pre-integrated and pre-built so
customer doesnt have to buy from several different vendors and maintain a range of contracts.*
5. Repeatable: Drive automation of complex tasks to help ensure rapid response; predictable, repeatable and
reliable results along with high resource utilization for enhanced value.
6. Best-in-Class: Stay in step or ahead of competition by investing in the latest, next-generation technologies and
best of class capabilities to drive world-class results.
7. Speed/Price/Performance: Speed time to value with a proven approach to meeting aggressive implementation
milestones, improving integration, and delivering best price-to-performance ratio for supporting mission-critical
applications and SLAs.
8. Cloud: Move to the cloud with a private or hybrid approach that securely and efficiently supports all service level
and content mobility requirements while allowing banks to leverage the flexibility and cost benefits of public clouds
as appropriate.
9. Unburden IT: Keep up with massive data growth, increasing IT complexity and stricter data availability service
level requirements.
10. Reliability: Reduce risks and disruption to the business by counting on the #1-rated storage and server
technologies, with legendary Hitachi quality and warranty of technology.
6

*Note: While the solution was positioned to the banking client as an appliance to help promote the benefits of a
prepackaged solution, it is actually a very complicated environment that required significant effort from a highly talented
team.

For more information: Contact Dave Sheperd: Dave.sheperd@hds.com, Catherine Mann: Catherine.mann@hds.com, or
Michael Walker: Michael.walker@hds.com

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