Spandana Kambalapally

spandana@cnet-global.com

Phone: 9705102035

Professional Summary:
IT Service professional with 6 months of experience as a ServiceNow Consultant for development, administration
and implementation and other supporting applications. Hands on experience with features and Functions of ServiceNow.
Highlights:
Overall 6 months of professional experience in IT industry.
ServiceNow Certified System Administrator and Implementation Specialist.
Good understanding of all five phases of ITIL: Service Strategy, Design, Transition, Operation and Continual
Service Improvement.
In-depth knowledge of the Technical implementation of Change Management, Asset Management, Incident
Management, Problem Management, Service Catalog, Configuration Management, Reporting, Self-Service Portal
and Integrations.
Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Helpdesk /
Service Desk, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem
Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
Created and configured new Applications in Service-Now and customized the applications using Business Rules,
Client Scripts, UI Actions, UI Policies, External Data load using Import Sets and Transform maps using various
connector types like JDBC, CSV, XML, etc., as part of new application roll outs of Infrastructure Management.
Hands-on experience with UI Actions, Business Rules, Client Scripts and UI Policies.
Experience in importing users and configuring security with LDAP and enabled Single sign-on.
Experience in creating an Access Control Rule (ACL).
Managed MID Server, scheduled jobs, import sets and transform maps to maintain integration with associated
databases and maintain CMDB.
Experience in assigning SLAs to the incident management.
Expertise on creation of workflows for Service Catalog items in Service-Now.
Knowledge on ServiceNow Content Management System (CMS) for enabling content for ESS portal users.
Strong skill set in the ServiceNow suite development including SOAP/REST integration.
Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and
Test.
Migrated Incident, Change, Problem to ServiceNow using Import sets and Web-Services.
Knowledge of web based development languages; specifically JavaScript, HTML and CSS.
Good written and oral communication skills and Interpersonal skills with a strong ability to excel through
collaboration with team members.
Technical Skills:
IT Services
Programming Languages
Software Methodologies
Database
Web/Application Servers

ServiceNow, CMS and LDAP

C, C++, HTML, CSS, JavaScript
SDLC, Agile, SCRUM
MySQL
IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

Professional Experience:
ICNET Software Solutions PVT. Ltd., India
Servicenow System Administrator/Developer Trainee
Responsibilities:
Configure ServiceNow for new and existing software implementations.
Design and deliver services built on the ServiceNow platform.
Experienced In ServiceNow Web App/Platform/SaaS.

May 2016 Till Date

 Understanding of IT performance dashboards.

Thoroughly document application configuration processes and procedures.
Environment:
ServiceNow, CSS, HTML, Web Services, JavaScript.
Education
Bachelors degree in Electronics and Communication Engineering, India 2016
Certifications:
ServiceNow Certified Administration - 01006864
ServiceNow Certified Implementation Specialist - 0101849