Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Instructors:
Prof. Mandy Hu
Rm1105, 11/F, Cheng Yu Tung Building, CUHK
MandyHu@baf.cuhk.edu.hk
Tel: 3943-5908
Any time by appointment
Office Hour:
Teaching Assistant:
Ivy DANG
Rm1149-1151, 11/F, Cheng Yu Tung Building, CUHK
dangchu@baf.cuhk.edu.hk
Tel: 6436-0831
Learning outcomes
On successfully completing this course, students should be able to:
1. Understand the basic concepts, processes and techniques of marketing
research.
2. Apply the knowledge to solve real business problems.
3. Appreciate the fundamental role marketing research plays in developing a
credible marketing plan and supporting a companys short-term and long-term
objectives.
Prerequisite Courses
MKTG 2010 and DSME2010 or DSME2011 or STAT2006
Required materials
Required Textbook: Marketing Research: An Applied Orientation, 6th ed., by Naresh
K. Malhotra, Pearson, 2009
Required software: Microsoft EXCEL (version 2007 or newer)
Reading/Watching materials: You may download all the reading materials/video
from Blackboard.
The Science of Shopping
Boost Your Marketing ROI with Experimental Design
Self-Reports: How the Questions Shape the Answers
Market Research The Inside Story (BBC Documentary)
(https://www.youtube.com/watch?v=Eirq6hdiJbU)
5. Majority Illusion A quick puzzle to tell whether you know what people are
thinking
(https://www.washingtonpost.com/graphics/business/wonkblog/majorityillusion/)
(https://www.technologyreview.com/s/538866/the-social-network-illusionthat-tricks-your-mind/)
6. The See-through consumer
(https://www.youtube.com/watch?v=-AkVX25adEo)
7. How Companies Learn Your Secret
1.
2.
3.
4.
discussion. And be prepared to answer questions from the audience. The rest of the
class should also read/watch the material before coming to class. The presentation
should include: (1) the summary of the content of the material; (2) how it links to the
knowledge points covered in the class; (3) your comment or thought on the material;
(4) how it links to the local business in HK.
Evaluation
Your final group project report is due in Week 14. To help you manage the project, I
have broken it into five tasks:
1. The research proposal
You should have a brief description of the client background, the business
problem, research objectives, and how they follow from the business problem.
Outline a research design and briefly justify the choice (e.g., interviews + web
survey, focus groups + phone survey, on-site observations + survey, etc.).
Discuss potential problems in the research design.
2. An exploratory research
This part should include secondary data analyses and qualitative research.
Your secondary data analyses may include analysing industry reports,
economic trends, input from existing data sources (e.g., company data, census,
trendwatching.com, etc.); your qualitative research may include one-on-one
interviews, focus groups, observations, etc. You are welcome to make videos
of focus groups or on-spot observations.
In the exploratory research report, please:
1. Describe the insights gained from secondary data (include proper
citations)
2. Describe the qualitative research that you conducted and the key
findings
3. Discuss how these findings may be used to refine your research
objective and identify the target population.
4. Include in the appendix any tables and figures, as well as guiding
questions used in the qualitative research.
3. Draft questionnaire and sampling strategy:
1. Define planned target population for data collection. If you are considering
online surveys with panel respondents, please be precise (e.g., Females 1865
who purchase yogurt at least once a week).
2. Your sampling strategy and sample size (if using a random sample)
3. A draft questionnaire that you have developed to address the research
objective and research questions that you have identified. The questionnaire
should include:
An introduction (who you are, what the survey is about, how long it is going
to take, any compensation/incentive, and reasons why they should complete
this)
The questions
A thank you section
Contact information in case the respondents have questions about the research
and/or the survey
The accompanying cover letter/email/verbal script
A few suggestions:
1. Try to show professionalism in wording, formatting and sequencing the
questions.
2. For each question in the questionnaire, think about how it will help you
answer the bigger research questions and what type of analysis you are
planning to use on the responses to that question (set of questions).
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7. Discussion. Talk about what you have learned from this project and how
your research can help the company.
8. Appendix
9. List of references.
5. Presentation
All groups have to submit your presentation PowerPoint in week 12 to TA via
email. You are not allowed to change after that. You will make a 15-minute
presentation of your project in class. Your presentation should be based on
your research report and have the following structure.
a)
b)
c)
d)
e)
f)
g)
Course Website: All relevant material related to the course will be posted on
Blackboard. Schedules, reading material, cases, and class notes will be made available
in class.
Grading: You can only appeal a grade if there is a clear misreading of what you wrote.
I can give you suggestions for improving your work, but will not respond to
emotional appeals.
Due dates: All due dates are strictly enforced without valid reason and prior
permission. Late assignments will not be accepted.
Feedback: If at any point during the course you have any questions regarding the
materials covered in class or regarding preparation for assignments or cases, please
raise them either in class so others may also benefit, or via email, or in person.
Group member review: Group members can evaluate each others performance on the
assignment and project using a peer review form available on Blackboard. If no
evaluation is turned in, I will assume that everybody in the group contributed equally.
Individual project grades may be adjusted up or down depending on the evaluations
by all the other group members.
Plagiarism: Attention is drawn to University policy and regulations on honesty in
academic work, and to the disciplinary guidelines and procedures applicable to
breaches of such policy and regulations. Details may be found at
http://www.cuhk.edu.hk/policy/academichonesty/.
To uphold the University's policy on plagiarism, please submit your written
assignment through VeriGuide (https://veriguide1.cse.cuhk.edu.hk/cuhk/). When turn
in a hard copy, please attach a signed "Academic Honesty Declaration Statement" to it.
Class Schedule
Note: For classes noted with * Bring your own laptop with Excel installed
Week 1 (Sep 6)
Topic:
Course Overview
Self-Introduction and Reading/ Watching Material
Skim:
Chapter 1-2
Read:
Chapter 3
Skim:
Chapters 4-5
There will be no lecture due to the conference leave of the instructor. This class will
be free discussion. It will provide you with the chance to form groups and decide on
your research topic. Class attendance will be taken by the TA.
Submit (gr)
Research Design
Read:
Chapter 6 7
Week 5 (Oct 4)
Topics:
Read:
Chapter 8-9
Questionnaire Design
Read:
Chapters 10
Week 7 Oct 18
Topic:
Read:
Chapters 11-12
Skim:
Chapters 13-14
Read:
Chapter 21
Skim:
10
Read:
Chapters 15
Regression
Read:
Chapters 17, 19
Group Presentation
Submit (gr)
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