Dell s2810dn Ts

Chapter 2 Troubleshooting
Revision Record
Refer to the portion indicated by change bar in each section.
Also refer to the reasons in table below.
Version
Issue date
Note
Version 0.9
December 26, 2014
Version 0.9 issued.
Version 1.0
January 20, 2015
Version 0.9 has been reviewed and corrected.
Table of Contents
2.1 Troubleshooting Overview..........................................................................................2-1
2.1.1 Flow of Troubleshooting.................................................................................................................. 2-1
2.1.2 Check Installation Status ................................................................................................................ 2-2
2.1.3 Cautions on Service Operations ..................................................................................................... 2-3
2.1.4 Cautions on Using FIP .................................................................................................................... 2-4
2.1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ...................................................... 2-5
2.1.6 FIP .................................................................................................................................................. 2-7
2.2 Error Code List ...........................................................................................................2-8

2.3 Troubleshooting for the Call Center..........................................................................2-24
FIP0.1 001-360: IOT Fan Motor Failure............................................................................................. 2-24
FIP0.2 003-340: IOT Firmware Error
003-356: IOT NVRAM Error ............................................................................................. 2-25
FIP0.3 004-310: IOT Feeder I/F Failure
072-211: IOT Option Feeder2 Failure .............................................................................. 2-26
FIP0.4 004-312: MCU PWB Error...................................................................................................... 2-27
FIP0.5 006-370: IOT ROS Failure
010-354: IOT Environment Sensor Error.......................................................................... 2-28
FIP0.6 009-363: IOT K Toner Error
009-370: IOT K Toner Type Error..................................................................................... 2-29
FIP0.7 010-317: IOT Fusing Unit Detached....................................................................................... 2-30
FIP0.8 010-351: IOT Fusing Unit Life Over
010-421: IOT Fusing Unit Life Pre Warning ..................................................................... 2-31
FIP0.9 010-377: IOT Fusing Unit Failure ........................................................................................... 2-32
FIP0.10 016-300 / 016-301 / 016-302 / 016-313 / 016-315 / 016-317 /
016-323 / 016-325 / 016-327 / 016-340 / 016-344 / 016-345 /
016-346 / 016-359 / 016-799 / 118-311: ESS Error.......................................................... 2-33
FIP0.11 016-338: Wi-Fi Error............................................................................................................. 2-34
FIP0.12 016-347 On Board Network Fatal Error................................................................................ 2-36
FIP0.13 016-362 / 016-363 / 016-364 / 016-366 / 016-367 / 016-368:
ESS PWB Error ................................................................................................................ 2-38
FIP0.14 016-369 Operator Panel - ESS Communication Fail............................................................ 2-39
FIP0.15 016-370: MCU-ESS Communication Fail............................................................................. 2-40
FIP0.16 016-383 / 016-384 / 016-385 / 016-386 / 016-387 / 016-389 /
016-392 / 016-393 / 016-394: Download Error ................................................................. 2-42
FIP0.17 016-391 / 016-734 / 016-746: Download Protect Error ........................................................ 2-43
FIP0.18 016-404 / 016-405: Certificate DB Error............................................................................... 2-44
FIP0.19 016-520 / 016-521: IPsec Certificate Error........................................................................... 2-46
FIP0.20 016-541 / 016-542 / 016-543: Wi-Fi Certificate Error
016-920: Wireless Setting Error Time-out Error
016-921: Wireless Setting Error Download Error
016-922: Wireless Setting Error Session Overlap Error
016-923: Wireless Password Error
016-924: Wireless Setting Error WEP AP Connected Error ............................................. 2-48
FIP0.21 016-602: System NVM Initialize

016-603: ESS-NVM Parameter Recover
016-604: ESS-NVM Parameter Copy
016-606: Clear Job History............................................................................................... 2-50
FIP0.22 016-718: Memory Over flow ................................................................................................. 2-51
FIP0.23 016-720: PDL Error .............................................................................................................. 2-52
FIP0.24 016-750 / 016-753 / 016-755: PDF error .............................................................................. 2-54
FIP0.25 016-756: ColorTrack -Print Prohibited time .......................................................................... 2-56
FIP0.26 016-757: ColorTrack - Invalid User ...................................................................................... 2-57
FIP0.27 016-758: ColorTrack - Disabled Function............................................................................. 2-58
FIP0.28 016-759: ColorTrack - Reached Limit .................................................................................. 2-59
FIP0.29 016-791 / 116-210: USB Memory Error................................................................................ 2-60
FIP0.30 016-930 / 016-931: USB HOST Error................................................................................... 2-62
FIP0.31 016-981: Collate Full ............................................................................................................ 2-64
FIP0.32 016-982: Disc Full ................................................................................................................ 2-66
FIP0.33 024-360: MCU Download Error ............................................................................................ 2-68
FIP0.34 024-362: IOT Start Image Marking Timeout......................................................................... 2-69
FIP0.35 024-910: IOT Paper Size Mismatch (Sheet Feeder)
024-911: IOT Paper Size Mismatch (Option Sheet Feeder)
024-914: IOT Paper Size Mismatch (MPF) ...................................................................... 2-70
FIP0.36 024-947: IOT Tray Detached (Option Sheet Feeder)........................................................... 2-71
FIP0.37 024-965: No Suitable Paper (Tray 1) ................................................................................... 2-72
FIP0.38 024-966: No Suitable Paper (Tray 2) ................................................................................... 2-73
FIP0.39 024-969: No Suitable Paper (MSI Tray) ............................................................................... 2-75
FIP0.40 027-446: IPv6 duplicate / 027-452: IPv4 duplicate............................................................... 2-76
FIP0.41 041-347: IOT I/F Failure ....................................................................................................... 2-78
FIP0.42 042-700: IOT Over Heat Stop
142-700: IOT Over Heat Forced Half Speed .................................................................... 2-80
FIP0.43 075-100: MSI Misfeed JAM .................................................................................................. 2-81
FIP0.44 071-100: IOT Tray1 Misfeed JAM ........................................................................................ 2-83
FIP0.45 072-100: IOT Tray2 Misfeed JAM ........................................................................................ 2-85
FIP0.46 077-100: VSYNC ON JAM
077-101: Regi Off JAM
077-102: Exit ON JAM...................................................................................................... 2-87
FIP0.47 077-104: Exit Off JAM
077-105: Exit Off early JAM.............................................................................................. 2-89
FIP0.48 077-300: IOT Cover Front Open .......................................................................................... 2-91
FIP0.49 077-302: IOT Cover Rear Open ........................................................................................... 2-92
FIP0.50 091-411: DRUM K Near Life End
091-479: DRUM K Quality Life End.................................................................................. 2-93
FIP0.51 091-914: IOT K Drum Comm Fail......................................................................................... 2-94
FIP0.52 091-921: IOT K Drum Detached........................................................................................... 2-95
FIP0.53 091-931: DRUM K End of Life.............................................................................................. 2-96
FIP0.54 091-942: DRUM K CRUM Data Broken Fail ........................................................................ 2-97
FIP0.55 091-963: IOT K Drum ID Error ............................................................................................. 2-98
FIP0.56 093-426: IOT K Toner Near Life........................................................................................... 2-99
FIP0.57 093-933: IOT K Toner Life Over......................................................................................... 2-100
FIP0.58 093-963: IOT K Toner ID Error........................................................................................... 2-101

FIP0.59 093-973: IOT K Toner Detached ........................................................................................ 2-102
FIP0.60 116-364: Timer Fail ............................................................................................................ 2-103
FIP0.61 116-399: Lot6 Device Error ................................................................................................ 2-105
FIP0.62 193-700: Custom Toner Mode ........................................................................................... 2-106
FIP0.63 018-722 / 018-723 / 018-724 / 018-729 / 018-730 / 018-737 /
018-738 / 018-739 / 018-740 / 018-741 / 018-743 / 018-744 /
018-745 / 018-746: GCP[GoogleCloudPrint] Error ......................................................... 2-107
2.4 Error Code FIP .......................................................................................................2-109

2.4.1 Level 1 FIP.................................................................................................................................. 2-109
FIP1.1 004-310 IOT Option Feeder I/F Failure ................................................................................ 2-109
FIP1.2 010-317 Fusing Unit Detached
010-377 Fusing Unit Failure ........................................................................................... 2-110
FIP1.3 001-360 LVPS Fan Motor Failure......................................................................................... 2-111
FIP1.4 042-330 Rear Fan Failure .................................................................................................... 2-112
FIP1.5 042-700 IOT Over Heat Stop
010-354 IOT Environment Sensor Error......................................................................... 2-113
FIP1.6 050-130 IOT Remain Zone Fusing Jam
077-102 Exit On Jam
077-105 Exit Off early Jam
077-104 Exit Off Jam...................................................................................................... 2-114
FIP1.7 050-131 IOT Remain Zone Duplex Jam............................................................................... 2-116
FIP1.8 050-132 IOT Remain Zone Regi + MSI + T1 + T2 Jam
050-133 IOT Zone MSI + T1 + T2 Jam
050-134 IOT Zone MSI + T1 Jam
050-142 IOT Remain Zone Regi + MSI + T1 Jam.......................................................... 2-117
FIP1.9 006-370 IOT ROS Failure .................................................................................................... 2-119
FIP1.10 071-100 IOT Tray1 Misfeed Jam........................................................................................ 2-120
FIP1.11 072-100 IOT Tray2 Misfeed Jam........................................................................................ 2-121
FIP1.12 072-211 Feeder 2 Error...................................................................................................... 2-122
FIP1.13 075-100 MSI Misfeed Jam ................................................................................................. 2-123
FIP1.14 077-101 Regi. Off Jam ....................................................................................................... 2-124
FIP1.15 077-300 IOT Cover Front Open ......................................................................................... 2-125
FIP1.16 077-302 IOT Cover Rear Open .......................................................................................... 2-126
FIP1.17 004-312 Tray Configure Error ............................................................................................ 2-127
FIP1.18 091-914 IOT Drum Communication Fail
091-942 Drum CRUM Data Broken Fail
091-921 IOT Drum Detached
091-963 IOT K Drum ID Error......................................................................................... 2-128
FIP1.19 092-315 ATC Fail ............................................................................................................... 2-129
FIP1.20 093-922 IOT K Low Toner Low Density ............................................................................. 2-130
FIP1.21 009-363 Toner CRUM Error
093-963 IOT K Toner ID Error
009-370 Toner Type Error
093-973 IOT K Toner Detached ..................................................................................... 2-131
2.4.2 Level 2 FIP.................................................................................................................................. 2-132
FIP2.1 EXIT SENSOR (PL17.1.1) ................................................................................................... 2-132
FIP2.2 Regi. Sensor [PWBA HVPS] (PL18.2.5) .............................................................................. 2-133

FIP2.3 CST No Paper Sensor [PWBA HVPS] (PL18.2.5) ............................................................... 2-134
FIP2.4 MSI No Paper Sensor [PWBA HVPS] (PL18.2.5) ................................................................ 2-135
FIP2.5 No Paper Sensor [SENSOR PHOTO] (PL11.2.2) (Option) .................................................. 2-136
FIP2.6 CLUTCH ASSY EXIT (PL3.1.6) ........................................................................................... 2-137
FIP2.7 CLUTCH ASSY INVERT (PL3.1.7) ...................................................................................... 2-138
FIP2.8 REGI. CLUTCH (PL15.2.4) .................................................................................................. 2-139
FIP2.9 CST FEED CLUTCH (PL15.2.16) ........................................................................................ 2-140
FIP2.10 CLUTCH ASSY OPT FEED (PL11.1.8) (Option) ............................................................... 2-141
FIP2.11 SOLENOID FEED MSI (PL13.1.5) ..................................................................................... 2-142
FIP2.12 DRIVE ASSY MAIN (PL3.1.1) ............................................................................................ 2-143
FIP2.13 MOTOR DISP (PL5.1.9)..................................................................................................... 2-144
FIP2.14 MOTOR-ASSY OPTION (PL11.1.18) (Option)................................................................... 2-145
2.5 Other FIP ................................................................................................................2-146

2.5.1 Abnormal Noise .......................................................................................................................... 2-146
FIP-N1 Abnormal Noise: When Power is Turned On....................................................................... 2-146
FIP-N2 Abnormal Noise: During Printing ......................................................................................... 2-147
2.5.2 Power Supply.............................................................................................................................. 2-149
FIP-P1 AC Power FIP ...................................................................................................................... 2-149
FIP-P2 DC Power FIP...................................................................................................................... 2-150
2.1 Troubleshooting Overview

To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm the
trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 6),
Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 10).
2.1.1 Flow of Troubleshooting

Flow of the troubleshooting is as follows:
Check installation status
Check trouble status
Principles of Operation
Operation of Diagnostic
Wiring Diagrams
Execute FIP
Reference
information
Check for recovery
End
Gannet Service Manual Version 1.0
Replace printer
2-1
2.1.2 Check Installation Status

Be sure to check the following items before starting the troubleshooting procedures.
1
The power supply voltage is within the specifications (measure the voltage at the wall outlet).
Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the
power cord.
The printer is properly grounded.
The printer is not installed at a place subjected to high/low temperature, humidity, and sudden
temperature changes.
The printer is not installed at or near water facilities, humidifier, heating appliance, fire, dust, or in
airflow from air conditioner.
The printer is not installed in a place subjected to volatile or inflammable gas.
The printer is not installed under direct sunlight.
The printer is installed in a well-ventilated place.
The printer is installed on a firm and stable surface.
10
The paper meets the specifications (standard paper is recommended).
11
The printer is handled properly.
2-2
2.1.3 Cautions on Service Operations

1
Be sure to remove the power cord unless otherwise required.
While the printer is powered ON, never touch the conductive parts unless otherwise required.
Never touch the conductive parts of the power switch and inlet of the LVPS, because they are live even
while the printer is powered off.
When outputting a high voltage using the Diag Tool, etc., keep all the covers on unless otherwise
required.
When outputting a high voltage using the Diag Tool, etc., ensure that:
- The high voltage carrying parts must never be touched.
- The instructions in this manual must be followed.
When operating the drive unit using the Diag Tool, etc., keep all the covers on unless otherwise
required.
When operating the drive unit using the Diag Tool, etc., ensure that:
- The drive unit must never be touched.
- The instructions in this manual must be followed.
When touching hot parts, be careful not to get burnt.
While working, be sure to wear a wrist band or the like to dissipate static charges from your body.
Check the provided parts individually. Do not remove, replace, or check any parts other than the provided
parts. Never break down the provided parts or replace the parts therein. Mounting of any parts other than
the provided parts is not guaranteed in quality or safety, and is strictly forbidden.
2-3
2.1.4 Cautions on Using FIP

1
Check the provided parts individually. Do not remove, replace, or check any parts other than the
provided parts. Never break down the provided parts or replace the parts therein. Mounting of
any parts other than the provided parts is not guaranteed in quality or safety, and is strictly forbidden.
In the initial check according to the FIP, check only items which can be simply checked.
In the initial check according to the FIP, check the constitutive parts of the major check parts and
related parts, as well as major check parts.
When working with the printer, be sure to remove the power cord unless otherwise required.
Never touch live parts if not required, while the power cord is connected.
Connector condition is denoted as follows:

[P/J12] -> Connector (P/J12) is connected.
[P12] -> Plug side with the connector (P/J12) removed (except when attached directly to the
board).
[J12] -> Jack side with the connector (P/J12) removed (except when attached directly to the
board).
[P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the positive side of the measuring instrument connected to [2PIN] of [P/J1] and the negative side to [4PIN] of [P/J3].
[P/J1<=> P/J2] in the FIP means measurement for all terminals corresponding between [P/J1]
and [P/J2] based on Wiring Diagrams.
In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore,
after checking of proper conductivity between AGs, SGs, or RTNs respectively, the rear negative
side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN].
However, care should be taken not to confuse [AG], [SG], and [RTN] because they are not on the
same level.
When measuring the voltage at small connectors, use the dedicated tool. Handle the tool with
care because its business end is pointed.
10
When measuring the voltage, set the toner cartridge and sheet feeder, close the COVERs and
power ON unless otherwise required.
11
Numerical values in the FIP are only for guideline. Approximate values are acceptable.
12
In each step of the FIP, parts removal and other procedures implicitly required for the step are
omitted.
13
In the FIP, "Replacement" means the replacement of the parts that are considered to be the
cause of the trouble. Replacement of those parts means the replacement of the assembly part
(HIGH ASSY) that contain them.
14
Some of the instructions in the FIP are branched off depending on the specifications. Follow the
applicable instruction.
2-4
2.1.5 Items To Be Confirmed Before Going To FIP Troubleshooting

Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:
1
If a message is displayed on the LCD of operator panel, see 2.2 Status Code List.
The printer power cable is plugged into the printer and a properly grounded electrical outlet.
The printer power is powered ON.
The electrical outlet is not turned off by any switch or breaker.
Other electrical equipment plugged into the outlet is working.
All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer again. This often solves the problem.
Display Problems
1
If the operator panel displays only diamond-shaped or is blank, check and try the action below.
If the problem persists even after checking and executing the items below, refer to " FIP-P2 DC
Power FIP".
a) Turn off the printer, wait for 10 seconds, and turn on the printer.
b) Self Test Message appears on the operator panel. When the test is completed, Ready to
Print is displayed.
If menu settings changed from the operator panel have no effect, check and try the actions
below.
Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel.
a) Change the menu settings from the printer driver, the printer utilities, or the software program
instead of the operator panel.
b) Disable the settings in the printer driver, the printer utilities, or the software program so you
can change settings on the operator panel.
2-5
Printing Problems
1
If a job did not print correct or incorrect characters were printed, check and try the actions below.
a) a) Make sure Ready to Print appears on the operator panel before sending a job to print.
Press Menu to return to Ready to Print.
b) Make sure print media is loaded in the printer. Press Menu to return to Ready to Print.
c) Verify that you are using the correct printer driver.
d) Make sure you are using the correct Ethernet or USB cables and it securely connected at the
back of the printer.
e) Verify that the correct print media size is selected.
f) If using a print spooler, verify that the spooler has not stalled.
g) Check the printer interface from the Configure menu. Determine the host interface you are
using. Print a Panel Setting page to verify that the current interfaces settings are correct.
h) Output fonts will not print correctly using the PCL driver in its default mode. To correct this
problem, use PS driver when using the PCL driver.
If print media misfeeds or multiple feeds occur, check and try the actions below.
a) Make sure the print media you are using meets the specifications for your printer.
b) Flex print media before loading it in any of the sources.
c) Make sure the print media is loaded correctly.
d) Make sure the width and length guides on the print media sources are adjusted correctly.
e) If the print media are overfilled in sources, reduce the amount of media.
f) Load the recommended print side correctly for the type of print media you are using.
g) Turn the print media over or around and try printing again to see if feeding improves.
h) Check the print media type loaded in the source, and refill only one type of print media, if print
media types are mixed.
i) Refill a new ream of print media, if some reams are mixed.
j) Remove the top and bottom sheets of a ream before loading the print media.
k) Do not reload print media until the print media source is empty.
If envelope misfeeds or multiple feeds occur, check and try the action below.
a) Remove the stack of envelopes from the bypass tray.
If page breaks in unexpected places, check and try the action below.
a) Check the Job Time-out in the Basic Settings menu and increase the value.
When a job is executed with a wrong paper tray or a wrong print media, check and try the action
below.
a) Check the Paper Size and Paper Type in the Tray Settings menu on the printer operator
panel and in the printer driver.
If print media does not stack neatly in the output tray, check and try the action below.
a) Turn the print media stack over in the tray or multipurpose feeder.
2-6
2.1.6 FIP
The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error
codes, and guides the troubleshooting procedure.
Ask the operator about trouble status.

Is operators operating method correct?
No
Yes
Instruct how to operate.
Turn off and turn on the Power.
Does error still occur when print is No
End of work
done by the problem mode?

Yes
Refer to "2.2 Error Code List".

When status code or LCD
display is displayed:
Refer to 2.3 Troubleshooting for

the Call Center.
When image quality trouble
is occurred:
Refer to 3 Image Quality Troubleshooting.
When abnormal noise

is occurred:
Refer to "2.5.1 Abnormal Noise".
NOTE
Wait at least 3 seconds after turning the power off before turning the power on again.
Turning the power on again soon after turning the power off will not turn the power off.
2-7
2.2 Error Code List
2.2 Error Code List

Table2-1 Error Code List
Chain
001
003
Link
Error Type
IOT Fan Motor

360
Failure
IOT Firmware
340
Error
Error Details
Detect Fan Motor
Error
Detect Firmware
Error
*xxxxxxxxh: Detail
Code
Detect NVRAM Error
003
IOT NVRAM
356
Error
004
IOT Feeder I/F

310
Failure
004
Tray Configure
312
Error
*xxxxxxxxh: Detail
Code
IOT-FEEDER communication error
Combination of trays
was wrong
*xxxxxxxxh: Detail
Code
Detect ROS Failure
LCD
FIP to be referred
Restart Printer
Fan Motor Error
Contact Support
001-360
FIP0.1
FIP1.3
MCU Firmware Error

Restart Printer
Error 003-340
Code:xxxxxxxxh
FIP0.2
MCU NVRAM Error

Restart Printer
Error 003-356
Code:xxxxxxxxh
FIP0.2
Restart Printer
Reseat Feeder
Contact Support
004-310
FIP0.3
FIP1.1
Tray Configure Error

Restart Printer
Error 004-312
Code:xxxxxxxxh
FIP0.4
FIP1.17
Laser Error
Restart Printer
Error 006-370
Code:xxxxxxxxh
FIP0.5
FIP1.9
006
370 IOT ROS Failure
009
IOT K Toner
363
Error
Detect Black Toner

Error
CRUM Error
Reseat
Toner Cartridge
009-363
FIP0.6
FIP1.21
009
IOT K Toner
370
Type Error
Black Toner Type

Error
Toner Type Error

Reseat
Toner Cartridge
009-370
FIP0.6
FIP1.21
010
IOT Fusing Unit

317
Detached
Detect Fusing Unit

Detached
Restart Printer
Turn off printer and
Reseat Fusing Unit
010-317
FIP0.7
FIP1.2
*xxxxxxxxh: Detail
Code
2-8
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
Fusing Unit Life Over

replace Fusing Unit
Now
010-351
010
351
IOT Fusing Unit

Life Over
Detect Fusing Unit

Life Over

Pressing the %E button
will reset the counter.
010-351
FIP0.8
-> (Press [OK] to

counter reset.)
replace Fusing Unit
Now
010
010
IOT Environ354 ment Sensor

Error
IOT Fusing Unit

377
Failure
Detect Environment
Sensor Error
Detect Fusing Unit

Error
*xxxxxxxxh: Detail
Code
Detect Fusing Unit
Life Warning
010
010
IOT Fusing Unit

421
Life Pre Warning
IOT Fusing Unit

910 Envelope Mode
Error
*XXXXXXXXXXXXX
XXX: Ready, Printing, and other messages.
Either one of the 2

Envelope
switches is not correctly set.
(It is set in the position which two
switches are different
from respectively.)
2-9
Environment Sensor
Error 010-354
Restart the printer.
Contact customer support if this failure is
RRPeated.
FIP1.5
Fusing Unit Error

Restart Printer
Error 010-377
Code:xxxxxxxxh
FIP0.9
FIP1.2
XXXXXXXXXXXXXXX
X
Replace Fusing Unit
010-421
FIP0.8
Switches Need Adjustment

Either one of the 2
Envelope
switches is not correctly
set.
1. Open Rear Cover,
and
Switches Need Adjustment
slide both switches to
either the
Envelope or the Paper
icon.
2. Then close Rear
Cover.
2.2 Error Code List
Chain
010
010
Link
911
Error Type
IOT Fusing Unit

Envelope Mode
Mismatch (A)
IOT Fusing Unit

912 Envelope Mode
Mismatch (B)
Error Details
Envelope switches
are set in the normalmode but the papery
specification is an
envelope.
* But, when the setting of an envelope
mode mismatch
menu is "it ignores",
this error doesn't
occur.
Envelope switches
are set in the envelope mode, but the
papery specification
is an envelope or is
except the cardboard
(special).
LCD
FIP to be referred
Envelope Printing
To print envelopes:
1. Open Rear Cover.
2. Flip up the levers on
both
Envelope Printing
sides of the fusing unit.
3. Slide switches to the
Envelope icon.
Envelope Printing
4. Flip down the levers.
5. Close Rear Cover.
Envelope Printing
Or continue printing by
pressing
%E.
010-911
Envelope Mode Activated
To proceed with printing:
1. Open Rear Cover.
2. Flip up the levers on
both
sides of the fusing unit.
3. Slide switches to the
Paper
icon.

4. Flip down the levers.
5. Close Rear Cover.
010-912
Envelope switches
are set in the envelope mode.
IOT Fusing Unit
Envelope Mode
010
913
016
ESS Data Cache

300
Error
*XXXXXXXXXXXXX
Ready(Envelope)
XXXXXXXXXXXXXXX
X
Restart Printer
Contact Support
CPU data cache error
If Message Returns
016-300
2-10
FIP0.10
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
016
ESS Instruction
301
Cache Error
CPU instruction
cache error
Restart Printer
Contact Support
If Message Returns
016-301
FIP0.10
016
ESS Illegal
302
Exception
Restart Printer
Contact Support
CPU illegal exception
If Message Returns
016-302
FIP0.10
FIP0.10
016
313 ASIC Fail
ASIC-related Error
Restart Printer
Contact Support
If Message Returns
016-313
016
ESS On Board
315 RAM W/R Check
Fail
Detected by On
Board RAM W/R
Check at the time of
initialization.
Restart Printer
Contact Support
If Message Returns
016-315
FIP0.10
016
ESS DIMM Slot

316 RAM W/R Check
Fail
Detected by DIMM
Slot RAM W/R Check
at the time of initialization.
Reseat Memory
Restart Printer
Contact Support
016-316
FIP0.10
016
ESS ROM
Main Program ROM
317
Check(Main) Fail checksum error
Restart Printer
Contact Support
If Message Returns
016-317
FIP0.10
016
ESS DIMM Slot

318
RAM Error
Occurs when unusable DIMM is inserted

in DIMM slot in initialization processing at
power-on.
Reseat Memory
Restart Printer
Contact Support
016-318
FIP0.10
016
ESS NVRAM1
323
W/R Check Fail
Detected by master
NVRAM W/R check
Restart Printer
Contact Support
If Message Returns
016-323
FIP0.10
016
Reserved (For
324
NVRAM2)
Restart Printer
Contact Support
If Message Returns
016-324
FIP0.10
016
ESS NVRAM3
325
W/R Check Fail
It detects with the W/

R check of a Slave
NVRAM at the time of
initialization.
Restart Printer
Contact Support
If Message Returns
016-325
FIP0.10
ESS NVRAM1
327 SIZE And ID
Check Fail
Detected by consistency check between

NVRAM size
requested by the system and actual size
and consistency
check of ID recorded
at the first power-on.
Restart Printer
Contact Support
If Message Returns
016-327
FIP0.10
016
2-11
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
016
Wireless Option
338
Error
Wireless Driver starting error.
Restart Printer
Wireless Option
Error
016-338
FIP0.11
016
On Board Net340 work Communication Fail
Communication fail
between 1 CPU network and ESS F/W.
Restart Printer
Contact Support
If Message Returns
016-340
FIP0.10
016
On Board Network MAC

344
Address Checksum Error
Restart Printer
Contact Support
If Message Returns
016-344
FIP0.10
016
On Board Network Ethernet

345
BIST parity/RAM
R/W Error
Restart Printer
Contact Support
If Message Returns
016-345
FIP0.10
016
On Board Net346 work Internal

Loopback Error
Restart Printer
Contact Support
If Message Returns
016-346
FIP0.12
016
On Board Net347
work Fatal Error
Restart Printer
Contact Support
If Message Returns
016-347
FIP0.12
FIP0.10
016
359 MRAM Fail
MRAM Device Error
Restart Printer
Contact Support
If Message Returns
016-359
016
PCI Bus#0 Host

362 Bridge Controller Error
PCI Bus#0 Host

Bridge Controller
Error
(Connected with
RemoraEX port)
Restart Printer
Contact Support
If Message Returns
016-362
FIP0.13
016
PCI Bus#1 Host

363 Bridge Controller Error
PCI Bus#1 Host

Bridge Controller
Error
(Connected with
RemoraEX port)
Restart Printer
Contact Support
If Message Returns
016-363
FIP0.13
016
PCI Bus#0 Error

364
Detected
PCI Bus#0 Uncorrectable Error Detected

* Connected with
RemoraEX(x4 port)
Restart Printer
Contact Support
If Message Returns
016-364
FIP0.13
016
PCI Bus#1 Error

366
Detected
PCI Bus#1 Uncorrectable Error Detected

* Connected with
RemoraEX(x1 port)
Restart Printer
Contact Support
If Message Returns
016-366
FIP0.13
016
PCI Error Messages received

367
from Bus#0Device#0
RemoraEX PCI x4
port Error
* DeviceID 0x64 (x4)
Restart Printer
Contact Support
If Message Returns
016-367
FIP0.13
2-12
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
016
PCI Error Messages received

368
from Bus#0Device#1
RemoraEX PCI x1
port Error
* DeviceID 0x65 (x1)
Restart Printer
Contact Support
If Message Returns
016-368
FIP0.13
016
UI Panel - ESS
369 Communication
Fail
Communication Fail
with a UI Panel and
ESS F/W.
Restart Printer
Contact Support
If Message Returns
016-369
FIP0.14
016
IOT-ESS Com370
munication Fail
Communication fail
between IOT and
ESS.
Restart Printer
Contact Support
If Message Returns
016-370
FIP0.15
016
383
Download file ID is
invalid.
Invalid ID
Job canceled.
016-383
FIP0.16
016
DOWNLOAD
384
RANGE ERROR
At download, write-in
destination address is
invalid. Range check
error.
Range Check Error

Job canceled.
016-384
FIP0.16
016
DOWNLOAD
385 HEADER
ERROR
Download file header

is invalid
Header Error
Job canceled.
016-385
FIP0.16
016
DOWNLOAD
386 CHECKSUM
ERROR
Download file checksum is invalid.
Check Sum Error

Job canceled.
016-386
FIP0.16
016
DOWNLOAD
387 FORMAT
ERROR
Download file format

is invalid.
Format Error
Job canceled.
016-387
FIP0.16
016
DOWNLOAD
389 INSERTION
ERROR
MPC Detached
Reseat MPC
Press [] Button
016-389 Printer
FIP0.16
016
DOWNLOAD
391 PROTECT
ERROR
Performed FW downProtection Error

load although FW
Job canceled.
update is prohibited
016-391
by panel settings.
016
DOWNLOAD
392 DELETE
ERROR
Flash delete error in

download.
Erase Flash Error

Restart Printer
016-392
FIP0.16
016
393
DOWNLOAD
WRITE ERROR
Flash write error in

download.
Write Flash Error

Restart Printer
016-393
FIP0.16
016
394
DOWNLOAD
VERIFY ERROR
Flash verify error in

download.
Verify Error
Restart Printer
016-394
FIP0.16
016
Certificate DB
404
Error
Certificate DB access
error
Certificate Fail
Init Certificate
Are You Sure?
016-404
FIP0.18
Ask to the system
administrator.
DOWNLOAD ID
ERROR
2-13
FIP0.17
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
FIP0.18
Ask to the system
administrator.
016
Certificate DB
405
Error
Invalid security setting error
Certificate Fail
Init Certificate
Are You Sure?
016-405
016
Ipsec Certificate
520
Error
Self device certificate

error
Restart Printer
IPsec Self
Certification Error
016-520
016
Ipsec Certificate
521
Error
Restart Printer
Remote device certifiIPsec invalid
cation verification
remote certification
error
016-521
016
Wireless Certifi541
cate Error
FIP0.19
FIP0.19
Ask to the system
administrator.
No certificate exits.
Restart Printer
No Wireless
Certificate found
016-541
FIP0.20
Ask to the system
administrator.
016
Wireless Certifi542
cate Error
Server certificate
error.
Restart Printer
Server Wireless
Certificate Failure
016-542
FIP0.20
Ask to the system
administrator.
016
Wireless Certifi543
cate Error
Certificate corruption
error
Restart Printer
Wireless Certificate
Failure
016-543
FIP0.20
Ask to the system
administrator.
016
602
At POWON start-up,
execute NVM clear.
System
Initialize NVM
Initializing...
FIP0.21
016
ESS-NVM
603 Parameter
Recover
Executed ESS-NVM
Parameter Recovery
FIP0.21
016
604
Executed ESS-NVM
Parameter Copy
FIP0.21
016
606 Clear Job History Clear Job History
FIP0.21
016
607 Backup
Backup
016
608
Executed Widget
Modification
016
Panel Destination Mismatch

610
(only for Production Line)
Tried to apply JP setting to non-JP panel,

or tried to apply nonJP setting to JP
panel.
Restart Printer
Contact Support
If Message Returns
016-610
016
Invalid MAC
612
Address
MAC address is
invalid (only for production line)
Restart Printer
Contact Support
If Message Returns
016-612
System NVM Initialize
ESS-NVM
Parameter Copy
ESS-NVM Widget Modification
2-14
2.2 Error Code List
Chain
016
Link
Error Type
Memory Over718
flow
Error Details
LCD
FIP to be referred
Out of Memory
Job too Large
Press [] Button
016-718
FIP0.22
FIP0.23
016
720 PDL Error
PDL Request
Data Violation
Press [] Button
016-720
016
DOWNLOAD
734 SIGNATURE
ERROR
Download file signature data is invalid.
Signature Error
Job canceled.
016-734
FIP0.17
016
DOWNLOAD
746 PROHIBIT
ERROR
Firmware Download
Prohibition Error
Press [] Button
016-746
FIP0.17
016
750
PDF print job ticket

description error.
Job Ticket Error

Press [] Button
016-750
FIP0.24
016
753
PDF password error
Wrong PDF Password

Press [] Button
016-753
FIP0.24
016
755
PDF print is not

allowed.
PDF Print
Disabled
Press [] Button
016-755
FIP0.24
016
Auditron
756 - Print prohibited
time
Print prohibited time.
Job Failed
Prohibited Time
Press [] Button
016-756
FIP0.25
016
Auditron - Invalid
757
User
Account is not registered.
Invalid User
Job canceled.
Press [] Button
016-757
FIP0.26
016
Auditron - Dis758
abled Function
Detect invalid
account.
Disabled Function
Job canceled.
Press [] Button
016-758
FIP0.27
016
Auditron 759
Reached Limit
Reached the limit of

the number of registered users.
Limit Exceeded
Job canceled.
Press [] Button
016-759
FIP0.28
016
USB Memory
791 Removal Error
(During Read)
USB memory is
removed while memory reading job is
being executed.
USB Memory Error

USB Memory was
removed.
Press [] Button
016-791
FIP0.29
2-15
2.2 Error Code List
Chain
Link
Error Type
016
Job Environ799
ment Violation
016
Wireless Setting
920 Error
Timeout Error
016
Wireless Setting
921 Error
Download Error
Error Details
LCD
FIP to be referred
Invalid Job
Print condition conData Violation
flicts with other condiPress [] Button
tion.
016-799
FIP0.10
Wireless Timeout
Error
Press [] Button
016-920
FIP0.20
Wireless Download
Error
Press [] Button
016-921
FIP0.20
016
Wireless Setting
Error
922
Session Overlap
Error
Wireless Session
Overlap Error
Press [] Button
016-922
FIP0.20
016
Wireless Pass923
word Error
Wireless Password is
wrong
Wireless Password
Error
Press [] Button
016-923
FIP0.20
016
Wireless Setting
Error
924
WEP AP Connected Error
Wireless WEP AP
Connected Error
Press [] Button
016-924
FIP0.20
016
Warning when
unsupported
930 device is
installed to USB
host
Detect installation of
device of which class
driver cannot be
found.
device that class
driver judges not to
support.
Low-Speed device.
USB Host Error

Unsupported Device
Remove from USB Port
016-930
FIP0.30
016
Warning to installation of hub that

931
cannot be used
to USB host.
hubs in more than
supported number of
stacks.
USB Host Error

Hub is not supported
Remove from USB Port
016-931
FIP0.30
016
The device which

was inserted in
932
the USB port
doesn't reply.
The device which

was inserted in the
USB port doesn't
reply.
USB Host Error

No response.
Remove from USB
Port.
016-932
FIP0.30
Collate Full
Job too Large
Press [] Button
016-981
FIP0.31
016
981 Collate Full
2-16
2.2 Error Code List
Chain
016
Link
Error Type
982 Disk Full
GCP_NETWORK_FAIL
Error Details
LCD
FIP to be referred
Disk Full
Job too Large
Press [] Button
016-982
[GoogleCloudPrint]
A network-related
error has occurred.
Google Cloud Print

Network Error
Check Network Settings
018-722
FIP0.63
Ask to the system
administrator.
FIP0.32
018
722
018
GCP_CERT_723
FAIL
[GoogleCloudPrint]
A certificate connection error has
occurred.
Google Cloud Print

Certificate Error
Check Settings
018-723
FIP0.63
Ask to the system
administrator.
724 GCP_SSL_FAIL
[GoogleCloudPrint]
An SSL connection
error has occurred.
Google Cloud Print

SSL Error
018-724
FIP0.63
Ask to the system
administrator.
[GoogleCloudPrint]
A timeout has led to
an error.
Google Cloud Print

Timeout Error
018-729
FIP0.63
Ask to the system
administrator.
[GoogleCloudPrint]
A network-related
internal error has
occurred.
Google Cloud Print

Network Other Error
018-730
FIP0.63
Ask to the system
administrator.
[GoogleCloudPrint]
Another internal error
has occurred.
Google Cloud Print

Other Error
018-737
FIP0.63
Ask to the system
administrator.
018
GCP_TIMEOUT_FAIL
018
729
018
GCP_NET730 WORK_OTHER
_FAIL
GCP_OTHER_FAIL
018
737
018
GCP_XMPP_738 NETWORK_FAIL
Google Cloud Print

[GoogleCloudPrint]
XMPP Network Error
A XMPP protocol netCheck Network Setwork-related internal
tings
error has occurred.
018-738
FIP0.63
Ask to the system
administrator.
018
GCP_XMPP_NET739
WORK_OTHER
_FAIL
Google Cloud Print

[GoogleCloudPrint]
XMPP Net Other Error
A XMPP protocol netCheck Network Setwork-related internal
tings
error has occurred.
018-739
FIP0.63
Ask to the system
administrator.
GCP_XMP740
P_CERT_FAIL
[GoogleCloudPrint]
A XMPP protocol network-related certificate connection error
has occurred.
FIP0.63
Ask to the system
administrator.
018
2-17
Google Cloud Print

XMPP Cert Error
Check Settings
018-740
2.2 Error Code List
Chain
Link
Error Type
GCP_XMPP_OTHER_FAIL
Error Details
LCD
FIP to be referred
Google Cloud Print

[GoogleCloudPrint]
XMPP Other Error
Another XMPP protoCheck Network Setcol error has
tings
occurred.
018-741
FIP0.63
Ask to the system
administrator.
018
741
018
GCP_PROXY_743
FAIL
[GoogleCloudPrint]
A network-related
(proxy connection)
error has occurred.
Google Cloud Print

Proxy Error
Check Settings
018-743
FIP0.63
Ask to the system
administrator.
GCP_DNS_RE744
SOLVE_FAIL
[GoogleCloudPrint]
A network-related
(DNS Name Resolution) error has
occurred.
Google Cloud Print

DNS Resolve Error
Check Settings
018-744
FIP0.63
Ask to the system
administrator.
018
GCP_XMP745
P_PROXY_FAIL
[GoogleCloudPrint]
A XMPP protocol network-related (proxy
connection) error has
occurred.
Google Cloud Print

XMPP Proxy Error
Check Settings
018-745
FIP0.63
Ask to the system
administrator.
018
GCP_XMP746 P_DNS_RESOLVE_FAIL
[GoogleCloudPrint]
A XMPP protocol network-related (DNS
Name Resolution)
error has occurred.
Google Cloud Print

XMPP DNS Error
Check Settings
018-746
FIP0.63
Ask to the system
administrator.
024
MCU DownLoad
360
Error
MCU-F/W download
failure
MCU DownLoad Error

Restart Printer and
Send FW Data again.
024-360
FIP0.33
024
IOT Start Image

362
Marking Timeout
IOT internal error.
Restart Printer
IOT Start Error
Contact Support
024-362
FIP0.34
Tray Detached
Push in
Tray2
024-947
FIP0.36
018
024
024
947 Tray Detached
984
Confirm MPF
Feed
The manual paper

feed confirmation wait
It displays once in the
confirmation wait
when there is print
from the manual
paper feed tray.
(When MPF Mode is
Manual.)
2-18
Manual Mode printing

To continue printing, set
appropriate paper on
MPF and
Press [] Button
Manual Mode printing

Paper Size:yyy
Paper Type:zzz
024-984
2.2 Error Code List
Chain
Link
Error Type
Error Details
At start-up, detect
duplicate IPv6
address on network.
027
446 IPv6 duplicate
*XXXXXXXXXXXXX
At start-up, detect
duplicate IPv4
address on network.
027
452 IPv4 duplicate
*XXXXXXXXXXXXX
LCD
FIP to be referred
XXXXXXXXXXXXXXX
X
IPv6 Duplicate
027-446
FIP0.40
XXXXXXXXXXXXXXX
X
IPv4 Duplicate
027-452
FIP0.40
DFAX:Fax Func519 tion is not available.
When DFAX job is

executed, Fax function is not Enabled.
* When this error
occurs at the same
time as 033-518, 033519 is displayed preferentially.
Disabled Function
Job canceled.
Press [] Button
033-519
041
347 IOT I/F Failure
MCU Internal Error(I/

F part)
Restart Printer
MCU Internal Error
Contact Support
041-347
FIP0.41
042
IOT Fusing Unit

330
Fan Failure
Detect Fusing Unit

Fan Failure
Restart Printer
Fusing Unit Fan Error
Contact Support
042-330
FIP1.4
042
IOT Over Heat

700
Stop
IOT Over Heat Stop
Restart Printer
Printer Error
Contact Support
042-700
FIP0.42
FIP1.5
050
IOT Remain
130 Zone Fusing
JAM
Paper Jam
Open Rear Cover
and remove paper
050-130
FIP1.6
050
IOT Remain
131
Zone Dup JAM
Paper Jam
Open Rear Cover
and remove paper
050-131
FIP1.7
050
IOT Remain
132 Zone Regi + MSI
+ T1 + T2 JAM
Paper Jam
Pull Out MPF Unit,
Tray1 & Tray2. Open
Rear Cover. Clear Jam.
050-132
FIP1.8
033
2-19
2.2 Error Code List
Chain
050
050
Link
133
134
Error Type
Error Details
LCD
FIP to be referred
IOT Zone MSI +

T1 + T2 JAM
Paper Jam
Pull Out All Tray
and remove paper
Press [] Button to
start.
050-133
FIP1.8
IOT Zone MSI +

T1 JAM
Paper Jam
Pull Out MPF Unit,
Tray1. Clear Jam.
Press [] Button to
start.
050-134
FIP1.8
Paper Jam
Pull Out MPF Unit,
Tray1. Open Rear
Cover.
Clear Jam.
050-142
FIP1.8
050
IOT Remain
142 Zone Regi + MSI
+ T1 JAM
071
100
IOT Tray1 Misfeed JAM
Detect Tray1 Misfeed

JAM
no message
FIP0.44
FIP1.10
072
100
IOT Tray2 Misfeed JAM
Detect Tray2 Misfeed
no message
FIP0.45
FIP1.11
Feeder2 Error
Restart Printer
Error 072-211
Code:xxxxxxxxh
FIP0.3
FIP1.12
072
211
IOT Option
Feeder2 Failure
Detect Feeder2 Failure

*xxxxxxxxh: Detail
Code
075
100
MSI Misfeed
JAM
Detect MSI Misfeed

JAM
no message
FIP0.43
FIP1.13
077
100
VSYNC ON
JAM
Detect VSYNCON
JAM
no message
FIP0.46
077
101 RegOff JAM
Detect RegOff JAM
no message
FIP0.46
FIP1.14
077
102 Exit ON JAM
Detect IOT Exit Sensor On JAM
no message
FIP0.46
FIP1.6
077
104 ExitOff JAM
Detect IOT Exit Sensor Off JAM
no message
FIP0.47
FIP1.6
077
105 ExitOff early JAM
Detect IOT Exit Sensor Off ealry JAM
no message
FIP0.47
FIP1.6
077
IOT Cover Front

300
Open
FrontCover Open.
Beep sounds after
FrontCover remains
open for 3 minutes.
Front Cover Open

Close Front Cover
077-300
FIP0.48
FIP1.15
077
302
Rear Cover Open
Rear Cover Open

Close Rear Cover
077-302
FIP0.49
FIP1.16
IOT Cover Rear

Open
2-20
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
XXXXXXXXXXXXXXX
X
Drum Cartridge
is Close to Life
091-411
FIP0.50
XXXXXXXXXXXXXXX
X
Replace
Drum Cartridge
091-479
FIP0.50
Detect Black Drum

Comm Fail
Drum Cartridge Error

Reseat
Drum Cartridge
091-914
FIP0.51
FIP1.18
Black
Drum Cartridge
Detached
Insert
Drum Cartridge
091-921
FIP0.52
FIP1.18
Drum K Cartridge
End of Life
Drum Cartridge Life

Over
Replace Now
Drum Cartridge
091-931
FIP0.53
Drum K Near Life End

091
411
DRUM K Near
Life End
*XXXXXXXXXXXXX
Drum K Quality Life
End
DRUM K Quality
Life End
091
479
091
IOT K Drum
914
Comm Fail
091
921
IOT K Drum
Detached
DRUM K End Of
Life
*XXXXXXXXXXXXX
091
931
091
DRUM Unit(K)
Wrong data in CRUM
942 CRUM Data Broof drum K
ken Fail
Drum Cartridge Error

Reseat
Drum Cartridge
091-942
FIP0.54
FIP1.18
091
IOT K Drum ID
963
Error
Detect K Drum
CRUM ID Warning
Invalid Drum Cartridge

Reseat
Drum Cartridge
091-963
FIP0.55
FIP1.18
092
315 ATC Fail
Detect ATC Sensor

Error
Restart Printer
ATC Sensor Err
Reseat Cartridge
092-315
FIP1.19
093
IOT K Toner
426
Near Life
%s
The Toner Cartridge
Toner Cartridge
(K) is approaching
is Close to Life
the replacement time.
093-426
093
922
IOT K Toner Low

Density
IOT K Toner Low

Density
2-21
LowToner Density
Remove Toner,
Shake Cartridge
and Reinstall
093-922
FIP0.56
FIP1.20
2.2 Error Code List
Chain
Link
Error Type
Error Details
LCD
FIP to be referred
093
IOT K Drum Life

933
Over
The Toner Cartridge

(K) has reached the
replacement time.
Cartridge Life Over

Replace
Toner Cartridge
093-933
FIP0.57
093
IOT K Toner ID
963
Error
Detect K Toner
CRUM ID Warning
Invalid Toner Cartridge

Reseat
Toner Cartridge
093-963
FIP0.58
FIP1.21
The Toner Cartridge

(K) is not installed in
the Printer.
Toner Cartridge
Detached
Insert
Toner Cartridge
093-973
FIP0.59
FIP1.21
210 USB Host Error
Fatal error of USB

Host driver
Restart Printer
USB Host Error
Contact Support
116-210
FIP0.29
364 Timer Fail
Timer error is
detected
Restart Printer
Contact Support
If Message Returns
116-364
FIP0.60
Lot6 Device
399
Error
Failed to execute
Auto Power OFF with
the Lot6 function due
to a device malfunction.
Restart Printer
Contact Support
If Message Returns
116-399
FIP0.61
[GoogleCloudPrint]
The fatal internal
error occurred.
Google Cloud Print

Software Error
Restart Printer
118-311
FIP0.10
XXXXXXXXXXXXXXX
X
Over Heat
Turned Halfmode
142-700
FIP0.42
XXXXXXXXXXXXXXX
X
Non-Dell Toner
Installed
193-700
FIP0.62
Load NNN
Paper Size:XXX
Paper Type:YYY
024-xxx
FIP0.35
093
116
116
116
118
142
973
311
IOT K Toner
Detached
GCP_SOFT_FAIL
IOT Over Heat

700 Forced Half
Speed
IOT change half

speed due to over
heat.
*XXXXXXXXXXXXX
Custom Toner Mode
193
024
024
024
700
Custom Toner
Mode
910
IOT Paper Size
911
Mismatch
914
*XXXXXXXXXXXXX
Detect Paper Size
Mismatch
Tray 1 : 910
Tray 2 : 911
MPF : 914
2-22
2.2 Error Code List
Chain
024
Link
965
Error Type
No Suitable
Paper
Error Details
Displayed when any
of the following errors
occurs and tray setting needs to be
changed after paper
is loaded.
When paper source
auto selection is
selected, paper sizes
of all existing trays do
not match. (All Tray
Size Mismatch
When a tray is
specified, no paper is
loaded in the specified tray. (Specified
Tray Empty
When a tray is
specified, paper size
loaded in the specified tray does not
match. (Specified
Tray Size Mismatch
When Substitute
Tray is Off and a
paper type is specified, there is no tray
loading the specified
paper type. (Specified
Tray Media Mismatch)
Tray 1 : 959
Tray 2 : 960
Tray 3 : 961
Tray 4 : 962
Manual Feed : 963
2-23
LCD
FIP to be referred
Load NNN
Paper Size:XXX
Paper Type:YYY
024-xxx
<When the Use
Another Tray setting is
set on>
Load NNN []:Select
Tray
Paper Size:XXX
Paper Type:YYY
024-xxx
FIP0.37
2.3 Troubleshooting for the Call Center

FIP0.1
001-360: IOT Fan Motor Failure
Cause:
MCU detects an error upon receiving error signal from the LVPS Fan.
1st action:
Turn the power off and on to check if the error recurs.
2nd action: Then, proceed to the troubleshooting following the table given below.
Step
Step
Check by User
Check by Engineer
Replace the LVPS FAN.

(Refer to RRP4.1 (SCC) LVPS FAN (PL4.1.1))
Does the error still occur?
Replace the PWBA LVPS.

(Refer to RRP18.2 (SCC) KIT LVPS (PL18.1.99))
2-24
Yes
No
Yes
No
Go to step 2.
End of work.
Replace the Printer.
End of work.
FIP0.2
Cause:
003-340: IOT Firmware Error

003-356: IOT NVRAM Error
003-340: MCU firmware error occurs.
003-356: The operation error of NVM (read/write check error etc.) is detected.
1st action:
Step
Step
Check by User
Check by Engineer
Replace the PWBA MCU.
(Refer to RRP18.4 (SCC) KIT PWBA MCU
(PL18.2.99))
2-25
Yes
No
Yes
No
End of work.
FIP0.3
004-310: IOT Feeder I/F Failure

072-211: IOT Option Feeder2 Failure
Cause:
The Option Sheet Feeder (Tray 2) communication failure is detected.
1st action:
Step
Check by User
Yes
No
Reseat the Tray 2.

Go to step 2.
End of work.
Reseat the Optional 550-Sheet Feeder.

(Refer to Users Guide, 22 Maintaining Your
Printer, Removing the Optional 550-Sheet
Feeder and Setting up the Printer (Printer Setup),
5 Installing Optional Accessories, Installing the
Optional 550-Sheet Feeder)
Go to step 3.
End of work.
Replace the Optional 550-Sheet Feeder

Go to step 4.
End of work.
Step
Check by Engineer
Yes
No
End of work.

(PL18.2.99))
2-26
FIP0.4
004-312: MCU PWB Error
Cause:
004-312: Combination of trays was wrong.
1st action:
Step
Check by User
Yes
No
Check the installation of the Duplex Unit.

Reseat Duplex Unit (Rear Cover).
Go to step 2.
End of work.
<004-312 Only>
Check the installation of the Trays.
Reseat all Trays.
Go to step 3.
End of work.

Go to step 4.
End of work.
Step
Check by Engineer
Yes
No
Replace the PWBA ESS SFP.

(Refer to RRP18.1 (SCC) (ISC) KIT PWBA ESS
SFP (PL18.1.97))
Go to step 5.
End of work.
Replace the CVR ASSY REAR.

(Refer to RRP19.9 KIT CVR ASSY REAR
(PL19.3.99))
End of work.
2-27
FIP0.5
Cause:
006-370: IOT ROS Failure

010-354: IOT Environment Sensor Error
006-370: The operation error of ROS (motor rotational error etc.) is detected.
010-354: The Temperature sensor detects the temperature anomaly.
1st action:
Step
-
Check by User
-
Yes
No
Step
Check by Engineer
Yes
No
Replace the PWBA LVPS.

(Refer to RRP18.2 (SCC) KIT LVPS (PL18.1.99))
Go to step 2.
End of work.
Replace the ROS ASSY.

(Refer to RRP2.1 (SCC) KIT ROS ASSY
(PL2.1.99))
Go to step 3.
End of work.

(PL18.2.99))
End of work.
2-28
FIP0.6
Cause:
009-363: IOT K Toner Error

009-370: IOT K Toner Type Error
009-363: The Black Toner Cartridge CRUM communication failure is detected.
009-370: The Black Toner Cartridge CRUM Data error is detected.
1st action:
Step
Check by User
Yes
No
Check the type of TONER CARTRIDGE.

Is it Genuine DELL TONER CARTRIDGE?
Note: The PPID No. of the TONER CARTRIDGE
is as follows:
- TONER CARTRIDGE (K) PPID No.: 0F9G3N,
047GMH or 074NC3
(Refer to Reference_1 for the location to check
the PPID number)
Go to step 3.
Go to Step 2.
Set the Non-DELL Toner mode through the Dell

Printer Configuration Web Tool.
(Refer to Users Guide, 14 Understanding the
Printer Menus, Admin Settings, Maintenance,
Non-DELL Toner)
Replace the NonDELL TONER CARTRIDGE with Genuine DELL TONER

CARTRIDGE. Then,
go to step 3.
End of work.
Check the installation of the TONER CARTRIDGE.

Reseat the TONER CARTRIDGE.
Printer, Replacing the Toner Cartridge)
Does the error still occur when the power is
turned off and on?
Go to step 4.
End of work.
Replace the TONER CARTRIDGE.

turned off and on?
Go to step 5.
End of work.
Step
Check by Engineer
Yes
No
Replace the Connector Assy-Crum Toner. (Refer

to RRP5.4 KIT HOUSING ASSY CRUM
(PL5.1.99))
End of work.
- Reference_1: Position of PPID label.
PPID Label
2-29
FIP0.7
Cause:
010-317: IOT Fusing Unit Detached

FUSING UNIT detached is detected.
To avoid burns, do not replace the FUSING UNIT immediately after printing.
The FUSING UNIT becomes extremely hot during use.
1st action:
The FUSING UNIT is not installed properly. (Or the FUSING UNIT is not installed.)
Check to be sure that the FUSING UNIT has cooled down, and then install the FUSING UNIT
properly.
2nd action: Turn the power off and on to check if the error recurs.
3rd action:
Step
Then, proceed to the troubleshooting following the table given below.
Check by User
Yes
No
Reseat the FUSING UNIT.

Printer, Replacing the FUSING UNIT)
turned off and on?
Go to step 2.
End of work.
Replace the FUSING UNIT.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
2-30
FIP0.8
Cause:
010-351: IOT Fusing Unit Life Over

010-421: IOT Fusing Unit Life Pre Warning
The value of FUSING UNIT counter has reached the replacement time.
NOTE
This error code is not related to any hardware fault.
1st action:
properly.
2nd action: Replace the FUSING UNIT with a new one. Refer to Users Guide, 22 Maintaining Your Printer,
Replacing the FUSING UNIT.
2-31
FIP0.9
Cause:
010-377: IOT Fusing Unit Failure

The FUSING UNIT is not installed properly. (Or the FUSING UNIT is not installed.)
1st action:
properly.
2nd action: Then, proceed to the troubleshooting following the flowchart given below.
Step
Step
Check by User
turned off and on?
Check by Engineer
(PL18.2.99))
2-32
Yes
No
Go to step 3.
End of work.
Yes
No
End of work.
FIP0.10
016-300 / 016-301 / 016-302 / 016-313 / 016-315 / 016-317 /

016-323 / 016-325 / 016-327 / 016-340 / 016-344 / 016-345 /
016-346 / 016-359 / 016-799 / 118-311: ESS Error
Cause:
ESS-related error occurred.
1st action:
Do not turn off power the Printer while the firmware is being updated.
Turning the power off may cause a serious failure in the Printer.
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.
Download the latest version of the firmware from

the DELL Support web site.
Update the Firmware using the Upmanager.
Go to step 3.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
Check the Firmware Version.

The version of the firmware for the Printer should
be checked with the Printer Information of the
Web Tool.
The latest Firmware Version should be checked

on the DELL Support web site.
Is the firmware the latest version?
2-33
FIP0.11
Cause:
016-338: Wi-Fi Error

The error is detected by Wireless Option check.
1st action:
Refer to Users Guide, 5 Installing Optional Accessories, Installing the Optional Wireless
Adapter.
3rd action:
Then, proceed to the troubleshooting following the flowchart given below.
Step
Check by User
Yes
No
Check the installation of the Optional Wireless

Adapter.
Reseat the Optional Wireless Adapter.
Printer, Removing the Optional Wireless Adapter
and Setting up the Printer (Printer Setup), 5
Installing Optional Accessories, Installing the
Optional Wireless Adapter)
turned off and on?
Go to step 2.
Connect the Optional

Wireless Adapter to the
Socket on the Rear
Plate.
Check the registered wireless LAN access point.

Try connecting again with correct settings.
Go to step 3.
End of work.
Initialize the network settings and configure the

network settings again.
Go to step 4.
End of work.
2-34
Step
Check by User
Yes
No
Go to step 6.
Go to step 5.

Go to step 6.
End of work.
Replace the Optional Wireless Adapter.

turned off and on?
Go to step 7.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.

Web Tool.

2-35
FIP0.12
016-347 On Board Network Fatal Error
Cause:
The error is detected by network connection check.
1st action:
Step
Check by User
Yes
No
Check the cable between the Printer and PC (or

Printer and Hub).
Does the cable meet the specifications?
- For local Printer: USB cable (USB2.0)
- For network Printer: Ethernet cable (10Base-T /
100Base-TX / 1000Base-T)
Go to step 2.
Use a cable that meets

the specifications.
- For local Printer: USB
cable (USB2.0)
- For network Printer:
Ethernet cable
(10Base-T / 100BaseTX / 1000Base-T)
Check the network connection.

Unplug and plug the cable.
turned off and on?
Go to step 3.
End of work.

turned off and on?
Go to step 4.
End of work.
Go to step 6.
Go to step 5.

Web Tool.

2-36
Step
Check by User
Yes
No

Go to step 6.
End of work.
Replace the cable.

turned off and on?
Go to step 7.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-37
FIP0.13
016-362 / 016-363 / 016-364 / 016-366 / 016-367 / 016-368:

ESS PWB Error
Cause:
Connection error occurred between the PCI BUS port and the port of peripheral devices.
1st action:
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.

Go to step 3.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.

Web Tool.

2-38
FIP0.14
016-369 Operator Panel - ESS Communication Fail
Cause:
Communication Fail with the Operator Panel and ESS F/W.
1st action:
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.

Go to step 3.
End of work.
Step
Check by Engineer
Yes
No
Go to step 4.
End of work.
End of work.

Web Tool.

Replace the Operator Panel.

(Refer to RRP1.1 CONSOLE ASSY (PL1.1.1))

SFP (PL18.1.97))
2-39
FIP0.15
016-370: MCU-ESS Communication Fail
Cause:
Communication Fail between MCU and ESS is detected.
1st action:
NOTE
When replacing the PWBA ESS and PWBA MCU concurrently, ensure that the ROM chip of the ESS is
replaced and that the NVM data of the MCU is saved and reloaded.
For details, refer to the supplied technical sheet.
Do not replace the MCU PWB and the ESS PWB at the same time.
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
End of work.

Web Tool.


2-40
Step
Check by Engineer

(PL18.2.99))

SFP (PL18.1.97))
2-41
Yes
No
Go to step 4.
End of work.
End of work.
FIP0.16
Cause:
016-383 / 016-384 / 016-385 / 016-386 / 016-387 / 016-389 /

016-392 / 016-393 / 016-394: Download Error
016-383: An error occurred because an invalid firmware is installed.
016-384: The address of the write destination is invalid.
016-385: The header information is invalid.
016-386: The checksum is invalid.
016-387: The format is invalid.
016-389: The insertion is invalid
016-392: The flash delete error in download is detected.
016-393: The flash write error in download is detected.
016-394: The flash verify error in download is detected.
1st action:
Step
Check by User
Yes
No

Printer and Hub).
Go to step 2.

the specifications.
cable (USB2.0)
Ethernet cable

Unplug and plug the cable and download the
firmware again.
Go to step 3.
End of work.
Replace the cable and download the firmware

again.
Go to step 4.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-42
FIP0.17
016-391 / 016-734 / 016-746: Download Protect Error
Cause:
The Protect is invalid. Download was attempted under the condition where it is prohibited.
1st action:
Step
-
Check by User
-
Yes
No
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-43
FIP0.18
016-404 / 016-405: Certificate DB Error
Cause:
016-404: The error occurred while accessing the certificated database.
1st action:
Ask your system administrator to connect the Printer to the certificated database.
016-405: The invalid security setting error while accessing the database is detected.
3rd action:
Step
Check by User
Yes
No

Printer and Hub).
Go to step 2.

the specifications.
Ethernet cable

Unplug and plug the Ethernet cable.
turned off and on?
Go to step 3.
End of work.
Initialize the certification settings and configure

the certification settings again.
turned off and on?
Go to step 4.
End of work.

turned off and on?
Go to step 5.
End of work.
2-44
Step
Check by User
Yes
No
Go to step 7.
Go to step 6.

Go to step 7.
End of work.
Check the network connection after replacing the

Cable.
turned off and on?
Ask system administrator about correct

settings.
Then, set them again.
End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-45
FIP0.19
016-520 / 016-521: IPsec Certificate Error
Cause:
016-520: The Self Device Certificate error is detected.
1st action:
Ask your system administrator to connect the Printer with IPsec.
016-521: The Remote Device Certification Verification error is detected.

3rd action:
Step
Check by User
Yes
No

Printer and Hub).
Go to step 2.

the specifications.
Ethernet cable

turned off and on?
Go to step 3.
End of work.
Initialize the LDAP settings and configure the

LDAP settings again.
turned off and on?
Go to step 4.
End of work.

turned off and on?
Go to step 5.
End of work.
2-46
Step
Check by User
Yes
No
Go to step 7.
Go to step 6.

Go to step 7.
End of work.

Ethernet cable.
turned off and on?

settings.
End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-47
FIP0.20
Cause:
016-541 / 016-542 / 016-543: Wi-Fi Certificate Error

016-920: Wireless Setting Error Time-out Error
016-921: Wireless Setting Error Download Error
016-922: Wireless Setting Error Session Overlap Error
016-923: Wireless Password Error
016-924: Wireless Setting Error WEP AP Connected Error
016-541: No certificate exists.
016-542: The Server certificate error is detected.
016-543: The certificate corruption error is detected.
016-920: The time-out was done to the connection with the registered wireless LAN access
point.
016-921: An error occurred while connecting to the registered wireless LAN access point in WPS
mode.
016-922: Two or more registered wireless LAN access points have been found to operate in the
WPS-PBC mode.
016-923: Password error (incorrect WEP Key or Passphrase) for Wireless LAN settings has
occurred.
016-924: Password error for Wireless LAN connection has occurred.
1st action:
016-920: Try connecting again.

016-921: Try connecting again.
016-922: Set only one registered wireless access point to operate in the WPS-PBC mode, and
execute the process again according to the procedure.
016-923: Wireless Password is wrong.
Refer to Users Guide, 5 Installing Optional Accessories, Installing the Optional Wireless
Adapter. Contact the system administrator.
3rd action:
Step
Check by User
Yes
No
Check the registered wireless LAN access point.

Try connecting again.
Go to step 2.
End of work.
2-48
Step
Check by User
Yes
No
Check the installation of the Optional Wireless

Adapter.
Reseat the Optional Wireless Adapter.
turned off and on?
Go to step 3.
Connect the Optional

Wireless Adapter to the
Socket on the Rear
Plate.

turned off and on?
Go to step 4.
End of work.
Go to step 6.
Go to step 5.

Go to step 6.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))

settings.
End of work.

Web Tool.

2-49
FIP0.21
Cause:
016-602: System NVM Initialize

016-603: ESS-NVM Parameter Recover
016-604: ESS-NVM Parameter Copy
016-606: Clear Job History
016-602: The ESS is initializing NVM.
016-603: The ESS is executing ESS-NVM Parameter Recovery.
016-604: The ESS is executing ESS-NVM Parameter Copy.
016-605: The ESS is clearing Job History.
1st action:
Wait for finish of the executing.
3rd action:
Step
-
Check by User
-
Yes
No
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-50
FIP0.22
016-718: Memory Over flow
Cause:
The current printing job process cannot be continued because the memory capacity is exceeded.
1st action:
Step
Check by User
Yes
No
Set the Print Mode of the Printer driver to "Standard".

Does the error persist during printing?
Go to step 2.
End of work.
Delete the data by executing Clear Storage.

Execute "Clear Storage" under [Maintenance] in
the Control Panel.
Go to step 3.
End of work.
Reduce pages or volume of the Print Data.

Then, print it again.
Go to step 4.

Reduce pages or volume of the Print Data.

End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-51
FIP0.23
016-720: PDL Error
Cause:
The print data cannot be processed by PDL.
1st action:
Step
Check by User
Yes
No
Check the printing job.

Print the small size file (like a Windows test print).
Go to step 2.
End of work.
Set the Print Mode of the Printer driver to other

mode.
Go to step 3.
End of work.
Check the Printer Driver Version.

The latest Printer Driver Version should be
checked on the DELL Support web site.
Is the Printer Driver the latest version?
Go to step 4.
End of work.
Download the latest version of the Printer Driver

from the DELL Support web site.
Update the Printer Driver.
Go to step 5.
End of work.
Try printing from USB

Memory or Web Services on Devices
(WSD) (Refer to Users
Guide, 17 Printing).
Go to step 6.

Web Tool.

2-52
Step
Check by User
Yes
No

Try printing from USB

Memory or Web Services on Devices
(WSD) (Refer to Users
Guide, 17 Printing).
End of work.
Step
Check by Engineer
Yes
No
2-53
FIP0.24
Cause:
016-750 / 016-753 / 016-755: PDF error

The current printing job process cannot be continued because the PDF file is secured or not correct.
1st action:
Step
Check by User
Yes
No
Check the PDF data.

-Enter the correct PDF document password
again.
-Change the PDF document security setting.
Go to step 2.
End of work.
Set the Print Mode of the Printer driver to other

mode.
Go to step 3.
End of work.

Go to step 4.
End of work.
Download the latest version of the Printer Driver

Update the Printer Driver.
Go to step 5.
End of work.
2-54
Step
Check by User
Yes
No
Change the PDF file to

other formats.
Go to step 6.

Change the PDF File

to other formats.
End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-55
FIP0.25
Cause:
016-756: ColorTrack -Print Prohibited time

Printing was executed at the print-prohibited time or the day of the week.
1st action:
Printing cannot be executed because the printing is set in the print-prohibited day of the week or
the time zone. To execute printing, consult the system administrator. This error is automatically
reset after a lapse of the specified time.
3rd action:
Step
Yes
No
Go to step 2.
End of work.
Go to step 4.
Go to step 3.


settings.
End of work.
Step
Check by Engineer
Yes
No
Check by User
Check the Available Time setting.
Set the correct Available Time again.
turned off and on?
Web Tool.

2-56
FIP0.26
Cause:
016-757: ColorTrack - Invalid User

An error occurred because the user's account settings did not match those of the Administrator.
1st action:
Printing cannot be executed because the printing is set in the print-prohibited day of the week or
the time zone. To execute printing, consult the system administrator. This error is automatically
reset after a lapse of the specified time.
3rd action:
Step
Yes
No
Go to step 2.
End of work.
Go to step 4.
Go to step 3.


settings.
End of work.
Step
Check by Engineer
Yes
No
Check by User
Check the users account setting.
Set the correct users account (user name and
password).
turned off and on?
Web Tool.

2-57
FIP0.27
Cause:
016-758: ColorTrack - Disabled Function

An error occurred because a user authorized only for B&W print attempted to execute color printing.
1st action:
Color printing cannot be executed because the Printer has been set only to enable B&W printing.
To execute printing, consult the system administrator. This error is automatically reset after a
lapse of the specified time.
3rd action:
Step
Yes
No
Go to step 2.
End of work.
Go to step 4.
Go to step 3.


settings.
End of work.
Step
Check by Engineer
Yes
No
Check by User
Check the Black & White setting.
Set the [Color Mode] to the [Color].
turned off and on?
Web Tool.

2-58
FIP0.28
Cause:
016-759: ColorTrack - Reached Limit

An attempt was made to print more copies than the print count limit.
1st action:
The Printer has been set so that it does not continue printing when the specified number is
reached. To execute printing, consult the system administrator. This error is automatically reset
after a lapse of the specified time.
3rd action:
Step
Yes
No
Go to step 2.
End of work.
Go to step 4.
Go to step 3.


settings.
End of work.
Step
Check by Engineer
Yes
No
Check by User
Check the ColorTrack Mode setting.
Set the [ColorTrack Mode] to the [Off].
turned off and on?
Web Tool.

2-59
FIP0.29
Cause:
016-791 / 116-210: USB Memory Error

The current printing job process cannot be continued because the USB memory is not supported
or broken.
1st action:
Compare the case of usual print from PC or another USB memory.
3rd action:
Step
Check by User
Yes
No
Check the USB memory.

Does the USB memory meet the Printer?
turned off and on?
-The USB port of the Printer is designed for USB
2.0 devices. You must use only an authorized
USB memory with an A plug type connector. Use
only a metal shielded USB memory.
Go to step 2.
Change the USB memory that satisfies the

specification.
Go to step 4.
Go to step 3.
Go to step 4.
End of work.

Web Tool.


2-60
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
Print from PC or other

USB Memories.
End of work.
2-61
FIP0.30
Cause:
016-930 / 016-931: USB HOST Error

016-930: Unsupported USB devices were installed to USB host.
016-931: Detect installation of hubs in more than supported number of stacks.
1st action:
Connect only one USB device. Or, reduce the number of USB devices.
3rd action:
Step
Check by User
Yes
No
Check the USB devices.

Do the USB devices meet the Printer?
turned off and on?
-The USB port of the Printer is designed for USB
2.0 devices. You must use only an authorized
USB memory with an A plug type connector. Use
only a metal shielded USB memory.
Go to step 2.
Change the USB memory that satisfies the

specification.
Go to step 4.
Go to step 3.
Go to step 4.
End of work.

Web Tool.


2-62
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-63
FIP0.31
016-981: Collate Full
Cause:
Exceeds the memory capacity.
1st action:
Step
Check by User
Yes
No
Split the document into blocks to decrease the

number of pages to be collated.
Go to step 2.
End of work.

Go to step 4.
Go to step 3
Download the latest version of the Printer driver

Go to step 4.
End of work.
Try printing with other Printer drivers for from the

DELL Support web site.
Use PS (PCL) driver instead of PCL (PS) driver.
turned off and on?
Note: This is the step for Windows PC. If you use
other OS, you should skip this step.
Go to step 5.
End of work.
2-64
Step
Check by User
Yes
No
Go to step 7.
Go to step 6.

Go to step 7.
End of work.
Check RAM Disk size settings.

Reduce RAM Disk size.
Note: The available range of RAM Disk size is as
follows:
- 50-450MBytes
Does the error occur when printing after reducing
the size setting of the RAM Disk?
Split the document into

blocks to decrease the
number of pages to be
collated again.
End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-65
FIP0.32
016-982: Disc Full
Cause:
Exceeds the memory capacity.
1st action:
Step
Check by User
Yes
No
Print or delete all stocked jobs and documents.

turned off and on?
Go to step 2.
End of work.
Split the document into blocks to decrease the

number of pages to be collated.
Go to step 3.
End of work.

Go to step 5.
Go to step 4
Download the latest version of the Printer driver

Go to step 5.
End of work.
Try printing with other Printer drivers for from the

DELL Support web site.
Use PS (PCL) driver instead of PCL (PS) driver.
turned off and on?
Note: This is the step for Windows PC. If you use
other OS, you should skip this step.
Go to step 6.
End of work.
2-66
Step
Check by User
Yes
No
Go to step 8.
Go to step 7.

Go to step 8.
End of work.
Check RAM Disk size settings.

Reduce RAM Disk size.
Note: The available range of RAM Disk size is as
follows:
- 50-450MBytes
Does the error occur when printing after reducing
the size setting of the RAM Disk?
Split the document into

blocks to decrease the
number of pages to be
collated again.
End of work.
Step
Check by Engineer
Yes
No

Web Tool.

2-67
FIP0.33
024-360: MCU Download Error
Cause:
The MCU firmware downloaded failure.
1st action:
Step
Check by User
Yes
No

Printer and Hub).
Go to step 2.

the specifications.
cable (USB2.0)
Ethernet cable

Unplug and plug the cable and download the
firmware again.
turned off and on?
Go to step 3.
End of work.

Cable.
turned off and on?
Go to step 4.
End of work.
Step
Check by Engineer
Yes
No
End of work.

(PL18.2.99))
2-68
FIP0.34
024-362: IOT Start Image Marking Timeout
Cause:
The IOT Start Image Making Timeout error is detected.
1st action:
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.

Go to step 3.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.

Web Tool.

2-69
FIP0.35
Cause:
024-910: IOT Paper Size Mismatch (Sheet Feeder)

024-911: IOT Paper Size Mismatch (Option Sheet Feeder)
024-914: IOT Paper Size Mismatch (MPF)
024-910: The size of paper in the Sheet Feeder (Tray 1) does not match the specified print size.
024-911: The size of paper in the Option Sheet Feeder (Tray 2) does not match the specified
print size.
024-914: The size of paper in the MPF (MSI Tray) does not match the specified print size.
1st action:
To position paper guide to meet the selected size, or change paper size on Printer driver to
match paper size on tray.
2nd action: Reseat the tray and print again to check if the error recurs.
3rd action:
Step
Check by User
Yes
No
Check the Printer Driver settings.

Is it set same as the paper in the Tray?
Go to step 2.
Set correct settings.
Check the paper guides (length guide and width

guide) of the Tray.
Are the paper guides straight?
Do they move smoothly?
(Refer to Reference_1)
Go to step 3.
Go to step 4.
Adjust the paper guides (length guide and width

guide) to the paper in the Tray.
Does the error still occur when the Tray is
selected?
Go to step 4.
End of work.
Replace the Tray.

Does the error still occur when the Tray is
selected?
End of work.
Yes
No
Step
-
Check by Engineer
-
- Reference_1: Section to be checked
<sheet feeder>
<MPF(MSI Tray)>
2-70
<option sheet feeder>
FIP0.36
024-947: IOT Tray Detached (Option Sheet Feeder)
Cause:
The Optional 550-Sheet Feeder (Tray 2) is detached.
1st action:
Reseat the Optional 550-Sheet Feeder (Tray 2).
3rd action:
Step
Check by User
Yes
No
Replace the Optional 550-Sheet Feeder.

Does the error still occur when the tray is
selected?
Go to step 2.
End of work.
Step
Check by Engineer
Yes
No
End of work.

(PL18.2.99))
2-71
FIP0.37
Cause:
024-965: No Suitable Paper (Tray 1)

The Sheet Feeder (Tray 1) has run out of paper, or the size (or type) of paper in the Sheet
Feeder (Tray 1) does not match the specified print size (or type).
1st action:
Place the designated paper in the Tray 1.
3rd action:
Step
Yes
No
Check the Feed Rolls.

Do they have any damages?
Are they worn out?
Go to step 3.
Go to step 2.
Clean the Feed Rolls.

Wipe them with a cloth that is slightly dampened
with water.
Go to step 3.
End of work.
Replace the Tray 1.

Go to step 4.
End of work.
Yes
No
Go to step 5.
End of work.
End of work.
Step
Check by User
Check by Engineer
Replace the TRANSPORT ASSY-REGI FDR.

(Refer to RRP15.1 (SCC) TRANSPORT ASSYREGI FDR (PL15.1.6))

(PL18.2.99))
- Reference_1: Section to be checked.
FRONT
2-72
FIP0.38
Cause:
024-966: No Suitable Paper (Tray 2)

The Option Sheet Feeder (Tray 2) has run out of paper, or the size (or type) of paper in the
Option Sheet Feeder (Tray 2) does not match the specified print size (or type).
1st action:
Place the designated paper in the Tray 2.
3rd action:
Step
Check by User
Yes
No

Are they worn out?
Go to step 3.
Go to step 2.

with water.
Go to step 3.
End of work.

Go to step 4.
End of work.
Replace the Tray 2.

Go to step 5.
End of work.

Go to step 6.
End of work.
Step
Check by Engineer
Yes
No
Go to step 7.
End of work.
End of work.


(PL18.2.99))
2-73
- Reference_1: Section to be checked.
2-74
FIP0.39
Cause:
024-969: No Suitable Paper (MSI Tray)

The MPF (MSI tray) has run out of paper, or the size (or type) of paper in the MPF (MSI tray)
does not match the specified print size (or type).
1st action:
Place the designated paper in the relevant tray.
3rd action:
Step
Check by User
Yes
No
Check the Feed Rolls (PL13.1.18).

Are they worn out?
Go to step 3.
Go to step 2.

with water.
Go to step 3.
End of work.
Replace the MPF (MSI Tray).

Go to step 4.
End of work.
Yes
No
Go to step 5.
End of work.
End of work.
Step
Check by Engineer


(PL18.2.99))
2-75
FIP0.40
Cause:
027-446: IPv6 duplicate / 027-452: IPv4 duplicate

027-446: At start-up, detected duplicate IPv6 address on network.
027-452: At start-up, detected duplicate IPv4 address on network.
1st action:
027-446: Remove the duplicate IPv6 addresses on network.

027-452: Remove the duplicate IPv4 addresses on network.
3rd action:
Step
Check by User
Yes
No
Check the cable between the Printer and network.

Go to step 2.

the specifications.
Ethernet cable

turned off and on?
Go to step 3.
End of work.

turned off and on?
Go to step 4.
End of work.
Go to step 6.
Go to step 5.
Go to step 6.
End of work.

Web Tool.


2-76
Step
6
Check by User
Replace the Ethernet Cable.
turned off and on?
Yes
No
Go to step 7.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))

settings.
End of work.
2-77
FIP0.41
041-347: IOT I/F Failure
Cause:
MCU internal error is detected.
1st action:
Do not replace the MCU PWB and the ESS PWB at the same time.
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
End of work.

Web Tool.


2-78
Step
Check by Engineer

(PL18.2.99))

SFP (PL18.1.97))
2-79
Yes
No
Go to step 4.
End of work.
End of work.
FIP0.42
Cause:
042-700: IOT Over Heat Stop

142-700: IOT Over Heat Forced Half Speed
042-700: The temp. sensor sensed high temperature.
142-700: The printing mode becomes half speed mode, by the high temperature.
1st action:
042-700: Printing has been suspended because inside of the Printer is extraordinarily hot. Wait
until the error message turns off with the power to the Printer remained on.
142-700: The printing speed has decreased because inside of the Printer is extraordinarily hot.
Do not start another printing job until the error message turns off.
3rd action:
Step
Check by User
Yes
No
Check the indication on the Operator Panel.

turned off and on?
Go to step 2.
End of work.

turned off and on?
Go to step 3.
End of work.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
2-80
FIP0.43
075-100: MSI Misfeed JAM
Cause:
MPF (MSI Tray) Misfeed Jam is detected.
1st action:
Remove the jammed paper. Refer to Users Guide, 23 Clearing Jams.
Step
Yes
No
Check the paper path

Remove the foreign objects, or pieces of paper,
etc.
Go to step 2.
End of work.
Check the Paper Type.

(Refer to Users Guide 15 Print Media Guidelines,
Identifying Print Media and Specifications, Paper
Type Specifications))
Does the paper meet the specifications?
Go to step 3.
Use a print media that

meets the specifications.
Change the paper.

Load new flat paper into the Tray and print again.
Go to step 4.
End of work.
Check the ROLL ASSY-RETARD ROLL

(PL13.2.16).
Are they worn out?
(Refer to Reference_1.)
Go to step 6.
Go to step 5.
Clean the ROLL ASSY-RETARD ROLL

(PL13.2.16).
Wipe it with a cloth that is slightly dampened with
water.
Go to step 6.
End of work.
Replace the MPF (MSI Tray).

Go to step 7.
End of work.
Yes
No
Replace the KIT MSI RETARD ROLL ASSY

(PL13.2.98).
(Refer to RRP13.6 KIT MSI RETARD ROLL
ASSY)
Go to step 8.
End of work.

(PL18.2.99))
End of work.
Step
Check by User
Check by Engineer
2-81
2-82
FIP0.44
071-100: IOT Tray1 Misfeed JAM
Cause:
The Feeder Tray (Tray 1) Misfeed Jam is detected.
1st action:
Step
Check by User
Yes
No
Check the installation of Tray 1.

Reseat the Tray 1.
Go to step 2.
End of work.

etc.
Go to step 3.
End of work.

Go to step 4.

Change the paper.

Go to step 5.
End of work.
Check the ROLL ASSY FEED (PL15.3.5).

Are they worn out?
Go to step 7.
Go to step 6.
Clean the ROLL ASSY FEED (PL15.3.5).

with water.
Go to step 7.
End of work.
Replace the Tray 1 Retard Roll.

Printer, Replacing the Fusing Unit, the Transfer
Unit, and the Retard Roller)
Go to step 8.
End of work.
Replace the Tray 1

Go to step 9.
End of work.
Print from the other Tray.

Go to step 10.
Go to step 12.
Yes
No
Step
Check by Engineer
10
Replace the Tray 1 Feed Roll/Nudger Roll [KIT

ROLL ASSSY FEED] (PL9.1.97/PL9.1.98)
Go to step 11.
End of work.
11

Go to step 12.
End of work.
2-83
Step
Check by User
12
Replace the DRIVE ASSY MAIN.

(Refer to RRP3.1 (SCC) DRIVE ASSY MAIN
(PL3.1.1))
13

(PL18.2.99))
Yes
No
Go to step 13.
End of work.
End of work.
FRONT
2-84
FIP0.45
072-100: IOT Tray2 Misfeed JAM
Cause:
The Option Sheet Feeder (Tray 2) Misfeed Jam is detected.
1st action:
Step
Check by User
Yes
No
Check the installation of Tray 2.

Reseat the Tray 2.
Go to step 2.
End of work.

Remove the foreign objects, or paper pieces, etc.
Go to step 3.
End of work.

Go to step 4.

Change the paper.

Go to step 5.
End of work.
Check the ROLL ASSY FEED (PL11.2.3).

Are they worn out?
Go to step 7.
Go to step 6
Clean the ROLL ASSY FEED (PL11.2.3).

with water.
Go to step 7.
End of work.

Go to step 8.
End of work.
Replace the Tray 2

Go to step 9.
End of work.

Go to step 10.
End of work.
10
Print from the other Tray.

Go to step 11.
Go to step 13.
2-85
Step
Check by Engineer
Yes
No
11
Replace the Tray 2 Feed Roll / Nudger Roll /

Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/
PL9.1.98)
Go to step 12.
End of work.
12

Go to step 13.
End of work.
13

(PL3.1.1))
Go to step 14.
End of work.
14

(PL18.2.99))
End of work.
2-86
FIP0.46
Cause:
077-100: VSYNC ON JAM

077-101: Regi Off JAM
077-102: Exit ON JAM
077-100: VSYNC On Jam is detected.
077-101: Regi Off Jam is detected.
077-102: Exit On Jam is detected.
1st action:
Step
Check by User
Yes
No

etc.
turned off and on?
Go to step 2.
End of work.

Go to step 3.

Change the paper.

Go to step 4.
End of work.

Are they worn out?
Go to step 6.
Go to step 5.

with water.
Go to step 6.
End of work.
Step
Check by Engineer
Yes
No

Go to step 7.
End of work.

(PL3.1.1))
Go to step 8.
End of work.

(PL18.2.99))
End of work.
2-87
FRONT
2-88
FIP0.47
Cause:
077-104: Exit Off JAM

077-105: Exit Off early JAM
077-104: IOT Exit Sensor Off JAM is detected.
077-105: Exit Off early JAM is detected.
1st action:
Step
Check by User
Yes
No

etc.
Go to step 2.
End of work.

Go to step 3.

Change the paper.

Go to step 4.
End of work.

Go to step 5.
End of work.
Adjust the paper guides (length guide and width

guide) of the Tray to the paper.
Go to step 6.
End of work.

Are they worn out?
Go to step 8.
Go to step 7.

with water.
Go to step 8.
End of work.

Go to step 9.
End of work.
2-89
Step
Check by Engineer
Yes
No
Replace the CHUTE ASSY EXIT.

(Refer to RRP17.2 CHUTE ASSY EXIT
(PL17.1.99))
Go to step 10.
End of work.
10
Replace the CVR ASSY REAR.

(PL19.3.99))
Go to step 11.
End of work.
11

Go to step 12.
End of work.
12

(PL3.1.1))
Go to step 13.
End of work.
13

(PL18.2.99))
End of work.
FRONT
2-90
FIP0.48
077-300: IOT Cover Front Open
Cause:
The Front Cover is open. Beep sounds after the Front Cover remains open for 3 minutes.
1st action:
Close the Front Cover.
3rd action:
Step
Check by User
Yes
No
Check the installation of the DRUM CARTRIDGE.

Is the DRUM CARTRIDGE installed?
Go to step 3.
Go to step 2.
Install the DRUM CARTRIDGE.

Go to step 3.
End of work.
Check the Front Cover.

Is it closed properly?
Go to step 4.
Close the Front Cover.

Then, go to step 4.
Check the IOT Cover Front.

Does it have any damages?
Go to step 5.
Go to step 6.
Yes
No
Replace the Front Cover.

(Refer to RRP19.3 CVR ASSY FRONT ALL
(PL19.2.99))
Go to step 6.
End of work.
Check the installation of the Front Interlock

Switch.
Is the Front Interlock Switch installed properly?
Go to step 7.
Reinstall the Front

Interlock Switch. Then
go to step 7.
Replace the KIT LVPS.

(Refer to RRP 18.2 KIT LVPS (PL18.1.99))
Does an error occur?
Replace the KIT

PWBA MCU. (RRP
18.4)
End of work.
Step
Check by Engineer
2-91
FIP0.49
077-302: IOT Cover Rear Open
Cause:
The Rear Cover is open.
1st action:
Close the Rear Cover.
3rd action:
Step
Check by User
Yes
No
Check the Rear Cover.

Is it closed properly?
Go to step 2.
Close the Rear Cover.

Then, go to step 2.
Check the Rear Cover and the Actuator.

Does it have any damages?
Go to step 3.
Go to step 4.
Yes
No
Replace the Rear Cover.

(PL19.3.99))
Go to step 4.
End of work.

(PL18.2.99))
End of work.
Step
Check by Engineer
2-92
FIP0.50
Cause:
091-411: DRUM K Near Life End

091-479: DRUM K Quality Life End
091-411: The DRUM CARTRIDGE (K) is approaching the replacement time.
091-479: The Drum Cartridge must be replaced now.
NOTE
1st action:
The DRUM CARTRIDGE is approaching the replacement time.

Prepare a new DRUM CARTRIDGE of the relevant one.
Refer to Users Guide, 22 Maintaining Your Printer, Replacing the Drum Cartridge.
2-93
FIP0.51
091-914: IOT K Drum Comm Fail
Cause:
The DRUM CARTRIDGE CRUM (K) communication error is detected.
1st action:
NOTE
When replacing the DRUM CARTRIDGE, ensure that the pad of the CLEANER ASSY (cleaning rod) is
replaced and that the ROS ASSY is cleaned.
For details of how to clean the ROS ASSY, refer to Users Guide, 22 Maintaining Your Printer, Replacing the
Drum Cartridge.
Step
Check by User
Yes
No
Check the type of the DRUM CARTRIDGE.

Is the DRUM CARTRIDGE for thins machine
installed?
Note: The PPID No. of the DRUM CARTRIDGE
is as follows:
- DRUM CARTRIDGE (K) PPID No.: 035C7V
the PPID number)
Go to step 2.
Install the DRUM CARTRIDGE for this

machine.

Reseat the DRUM CARTRIDGE.
Printer, Replacing the Drum Cartridge)
turned off and on?
Go to step 3.
End of work.
Replace the DRUM CARTRIDGE.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
PPID Label
2-94
FIP0.52
091-921: IOT K Drum Detached
Cause:
The DRUM CARTRIDGE (K) is not installed in the Printer.
1st action:
NOTE
Drum Cartridge.
Step
Check by User
Yes
No

turned off and on?
Go to step 2.
End of work.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
2-95
FIP0.53
Cause:
091-931: DRUM K End of Life

The DRUM CARTRIDGE (K) has reached the replacement time.
NOTE
1st action: The DRUM CARTRIDGE has reached the end of its life.
Replace the DRUM CARTRIDGE with a new one.
Refer to Users Guide, 22 Maintaining Your Printer, Replacing the Drum Cartridge.
2-96
FIP0.54
091-942: DRUM K CRUM Data Broken Fail
Cause:
The Black DRUM CARTRIDGE CRUM data error is detected.
1st action:
NOTE
Drum Cartridge.
Step
Check by User
Yes
No

Is the DRUM CARTRIDGE for this machine
installed?
as follows:
the PPID number)
Go to step 2.

machine.

turned off and on?
Go to step 3.
End of work.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
PPID label
2-97
FIP0.55
091-963: IOT K Drum ID Error
Cause:
An unsupported DRUM CARTRIDGE (K) is detected.
1st action:
NOTE
Drum Cartridge.
Step
Check by User
Yes
No

Is the DRUM CARTRIDGE for thins machine
installed?
is as follows:
the PPID number)
Go to step 2.

machine.

turned off and on?
Go to step 3.
End of work.

turned off and on?
End of work.
Yes
No
Step
-
Check by Engineer
-
PPID label
2-98
FIP0.56
Cause:
093-426: IOT K Toner Near Life

The Toner Cartridge (K) is approaching the replacement time.
NOTE
1st action:
Refer to Users Guide, 22 Maintaining Your Printer, Replacing the Toner Cartridge.
2-99
FIP0.57
Cause:
093-933: IOT K Toner Life Over

The Toner Cartridge (K) has reached the replacement time.
NOTE
1st action:
The Toner Cartridge has reached the end of its life.

Replace the Toner Cartridge with a new one.
Refer to Users Guide, 22 Maintaining Your Printer, Replacing the Toner Cartridge.
2-100
FIP0.58
093-963: IOT K Toner ID Error
Cause:
An unsupported Toner Cartridge (K) is detected.
1st action:
Step
Check by User
Yes
No
Check the type of TONER CARTRIDGE.

Is it Genuine DELL TONER CARTRIDGE?
Note: The PPID No. of the TONER CARTRIDGE
is as follows:
- TONER CARTRIDGE (K) PPID No.: 0F9G3N,
047GMH or 074NC3
the PPID number)
Go to step 2.
Go to Step 5.
Set the Non-DELL Toner mode through the Dell

Printer Configuration Web Tool.
(Refer to Users Guide, 14 Understanding the
Printer Menus, Admin Settings, Maintenance,
Non-DELL Toner)
Replace the NonDELL Toner Cartridge

with Genuine DELL
Toner Cartridge. Then,
go to step 3.
End of work.
Check the installation of the TONER CARTRIDGE.

Reseat the TONER CARTRIDGE.
turned off and on?
Go to step 4.
End of work.

turned off and on?
Go to step 5.
End of work.
Step
Check by Engineer
Yes
No
Replace the Connector Assy-Crum Toner. (Refer

to RRP5.4 KIT HOUSING ASSY CRUM
(PL5.1.99))
End of work.
PPID Label
2-101
FIP0.59
093-973: IOT K Toner Detached
Cause:
The Toner Cartridge (K) is not installed in the Printer.
1st action:
Step
Check by User
turned off and on?
Step
-
Check by Engineer
-
2-102
Yes
No
End of work.
Yes
No
FIP0.60
116-364: Timer Fail
Cause:
The timer fault is detected.
1st action:
NOTE
RTC is set as GMT,
'Local Time' setting will be separately done by customer.
Case1: If 'Local Time' is not set by customers, they need to set as initial setting for 'Local Time'.
Case2: If 'Local Time' has been set by customers already, they don't need to set it again
Step
Check by User
Yes
No
Go to step 2.
End of work.
Set a date, time to the machine.

1.Enter the Customer mode.
Hold down the [ ] , [ ] buttons and turn on
the power of the printer.
Customer Mode
IOT Diag
2.Use the [ ] button to select [RTC Set], and
press the [OK] button.
Customer Mode
RTC Set
RTC Set
20yy/mm/dd hh:mm
1
3.Enter GreenWich Time (GMT:+0) or London

local time , according to date/time format of
20yy/mm/dd hh:mm, and Press the [OK]
button when done.
Automatically Reboot after below.
In a few Seconds
Machine Reboot
NOTE
You may use the following link to acquire current GMT local time information.
http://wwp.greenwichmeantime.com/info/current-time/
2-103
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.
2-104
FIP0.61
116-399: Lot6 Device Error
Cause:
Failed to execute Auto Power Off with the Lot6 function due to a device malfunction.
1st action:
Step
Check by User
Yes
No
Go to step 3.
Go to step 2.

Go to step 3.
End of work.
Step
Check by Engineer
Yes
No

SFP (PL18.1.97))
End of work.

Web Tool.

2-105
FIP0.62
Cause:
193-700: Custom Toner Mode

The Printer is in custom toner mode
NOTE
1st action:
The Printer has been set to use the toner cartridge made by other manufacturer than DELL (Non
DELL Toner Mode).
When the DELL-specified toner cartridge is used, set the Non DELL Toner Mode in "Off".
Refer to Users Guide, 14 Understanding the Printer Menus, Admin Settings, Maintenance, NonDELL Toner.
2-106
FIP0.63
Cause:
018-722 / 018-723 / 018-724 / 018-729 / 018-730 / 018-737 /

018-738 / 018-739 / 018-740 / 018-741 / 018-743 / 018-744 /
018-745 / 018-746: GCP[GoogleCloudPrint] Error
018-722: A network-related error has occurred.
018-723: A certificate connection error has occurred.
018-724: An SSL connection error has occurred.
018-729: A timeout has led to an error.
018-730: A network-related internal error has occurred.
018-737: Another internal error has occurred.
018-738: A XMPP protocol network-related internal error has occurred.
018-739: A XMPP protocol network-related internal error has occurred.
018-740: A XMPP protocol network-related certificate connection error has occurred.
018-741: Another XMPP protocol error has occurred.
018-743: A network-related (proxy connection) error has occurred.
018-744: A network-related (DNS Name Resolution) error has occurred.
018-745: A XMPP protocol network-related (proxy connection) error has occurred.
018-746: A XMPP protocol network-related (DNS Name Resolution) error has occurred.
1st action:
Select Close, or wait for 60 seconds for the Printer to recover. Ask your system administrator to
connect the Printer with GCP.
3rd action:
Step
Check by User
Yes
No

Printer and Hub).
Go to step 2.

the specifications.
Ethernet cable

turned off and on?
Go to step 3.
End of work.
Check Internet connection.

Configure Proxy / DNS Server settings again.
turned off and on?
Go to step 4.
End of work.
Initialize the GCP settings and configure the GCP

settings again.
turned off and on?
Go to step 5.
End of work.
2-107
Step
Yes
No
Go to step 6.
End of work.
Go to step 8.
Go to step 7.

Go to step 8.
End of work.

Ethernet cable.
turned off and on?

settings.
End of work.
Step
Check by Engineer
Yes
No
Check by User
turned off and on?
Web Tool.

2-108
2.4 Error Code FIP
2.4 Error Code FIP

2.4.1 Level 1 FIP
FIP1.1
Step
004-310 IOT Option Feeder I/F Failure

Check and Action
Yes
No
Check connector connection

Check the connections between the PWB Assy Opt
Tray and the KIT PWBA MCU, as well as between
the PWB Assy Opt Tray and the KIT LVPS.
Are the HARNESS ASSY OP FDR (P/J213-P/J243,
P/J24-P/J243) and the HARNESS ASSY FDR
DRAWER 1 (P/J243-P/J419) connected securely?
Go to Step 2.
Securely connect the

HARNESS ASSY OP
FDR
(P/J213-P/J243,
P/J24-P/J243) and the
HARNESS ASSY FDR
DRAWER 1
(P/J243-P/J419)
Check after replacing the FEEDER ASSY OPT 550

SFP W/O CST550
Replace the FEEDER ASSY OPT 550 SFP W/O
CST550.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
Parts considered to be the cause

PWB Assy Opt Tray [FEEDER ASSY OPT 550 SFP
W/O CST550] (PL11.1.99)
KIT PWBA MCU (PL18.2.99)
2-109
2.4 Error Code FIP
FIP1.2
Step
010-317 Fusing Unit Detached

010-377 Fusing Unit Failure
Check and Action
Yes
No
Go to Step 2.
Reinstall the
FUSING UNIT

Check the connection between the FUSING UNIT, KIT
PWBA MCU, FUSING UNIT, and the KIT LVPS, as well as
between the KIT LVPS - KIT PWBA MCU.
Are the HARNESS ASSY FSR (DP/J233-P/J23, DP/J233P/J201) and the HARNESS ASSY LV(P/J220-P/J22) connected securely?
Go to Step 3.
Securely connect
the HARNESS
ASSY FSR
(DP/J233-P/J23,
DP/J233-P/J201)
and the HARNESS ASSY
LV(P/J220-P/J22)
Check after replacing the FUSING UNIT.

Go to Step 6.
End of work.
Check after replacing the KIT LVPS

Replace the KIT LVPS. (RRP 18.2)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

FUSING UNIT (PL7.1.1)
KIT LVPS (PL18.1.99)
Check the installation of the FUSING UNIT.
Is the Drawer Connector between the FUSING UNIT and
the Main Unit (DP/J233) free of broken/bent pins, foreign
substances, burns, and etc., and is the unit installed properly?
1
Make sure that the FUSING UNIT has cooled down
before performing the operation.
2-110
2.4 Error Code FIP
FIP1.3
Step
001-360 LVPS Fan Motor Failure
Check and Action
Yes
No
Replace the KIT

PWBA MCU.
(RRP 18.4)
Go to Step 2.
Reinstall the LVPS

FAN properly
Go to Step 3.

LVPS FAN (PL4.1.1)
Check the LVPS FAN operation

Execute the Diag Digital Output [042-003] to check the
rotation of the LVPS FAN.
Is it working properly?
Check the installation of the LVPS FAN

Manually rotate the LVPS FAN.Is there any loading?

Check the connection between the LVPS FAN and KIT
LVPS, as well as between the KIT LVPS and KIT
PWBA MCU.
Are the LVPS FAN (P/J241) and the HARNESS ASSY
LV (P/J220-P/J22) connected securely?
Go to Step 4.
Securely connect
the LVPS FAN
(P/J241) and the
HARNESS ASSY
LV
(P/J220-P/J22)
Check after replacing the LVPS FAN

Replace the LVPS FAN.
Go to Step 5.
End of work.

Replace the KIT

PWBA MCU. (RRP
18.4)
End of work.
2-111
2.4 Error Code FIP
FIP1.4
042-330 Rear Fan Failure
Step
Check and Action
Yes
No
Replace the KIT

PWBA MCU.
(RRP 18.4)
Go to Step 2.
Reinstall the
REAR FAN
properly
Go to Step 3.

REAR FAN (PL19.3.9)
Check the REAR FAN operation

rotation of the REAR FAN.
Check the installation of the REAR FAN

Manually rotate the REAR FAN.Is there any loading?

Check the connection between the REAR FAN and the KIT
LVPS, as well as between the KIT LVPS and the KIT PWBA
MCU.
Are the HARNESS ASSY REAR FAN(P/J2401-P/J240) and
the HARNESS ASSY LV(P/J220-P/J22) connected
securely?
Go to Step 4.
Securely connect the HARNESS ASSY

REAR FAN (P/
J2401-P/J240)
LV
(P/J220-P/J22)
Check after replacing the REAR FAN

Replace the REAR FAN.(RRP 19.8)
Go to Step 5.
End of work.

Replace the KIT

PWBA MCU.
(RRP 18.4)
End of work.
2-112
2.4 Error Code FIP
FIP1.5
Step
042-700 IOT Over Heat Stop

010-354 IOT Environment Sensor Error
Check and Action
Yes
No

Temp. Sensor [PWBA HVPS] (PL18.2.5)
Humi. Sensor [PWBA HVPS] (PL18.2.5)
1
Check the heat source which can affect the device

Is there a heat source near the device?
Remove the heat

source
Go to Step 2.
Check for foreign substances in the Temp. Sensor /

Humi. Sensor [PWBA HVPS] Detector
Are there any foreign substances in the Temp. Sensor
/Humi. Sensor [PWBA HVPS] Detector?
Remove the foreign substances
Go to Step 3.

Check the connection between the PWBA HVPS and
the KIT PWBA MCU.
Is the HARNESS ASSY HV(P/J261-P/J26) connected
securely?
Go to Step 4.
Securely connect the HARNESS ASSY HV

(P/J261-P/J26)
Check after replacing the PWBA HVPS

Replace the PWBA HVPS. (RRP 18.3)
Replace the KIT

PWBA MCU.
(RRP 18.4)
End of work.
2-113
2.4 Error Code FIP
FIP1.6
Step
050-130 IOT Remain Zone Fusing Jam

077-102 Exit On Jam
077-105 Exit Off early Jam
077-104 Exit Off Jam
Check and Action
Yes
No

and bits of paper,
etc.
Go to Step 2.
Go to Step 3.
Reinstall the
corresponding
paper feed rolls
Replace the corresponding paper

feed rolls
Go to Step 4.

Roll Assy Exit [CHUTE ASSY EXIT] (PL17.1.99)
KIT PINCH ASSY L(PL17.1.6)
KIT PINCH ASSY R(PL17.1.7)
Heat Roll [FUSING UNIT] (PL7.1.1)
Roll Assy Rubber ZA [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
Roll Assy Regi. Pinch [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
Roll Regi. Pinch [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
Transfer Unit [ROLL ASSY-TRANS CRU] (PL6.1.1)
Drum Cartridge [XERO ASSY] (PL8.1.1)
Exit Sensor [CHUTE ASSY EXIT] (PL17.1.99)
Regi. Sensor [PWBA HVPS] (PL18.2.5)
Clutch Assy Exit [HOLDER ASSY DRIVE EXIT IN S2]
(PL3.1.3)
Regi. Clutch [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
DRIVE ASSY MAIN (PL3.1.1)
Check the paper transport path
Is there any foreign substances or bits of paper found on
the paper transport path?
1
Make sure that the FUSING UNIT has cooled down
before performing the operation.
Check the paper feed rolls

Are the paper feed rolls (the rolls that are listed among
the parts considered to be the cause) installed properly?

the parts considered to be the cause in sequence)
deformed or worn out?
Check the operation of the Exit Sensor

Execute the Diag Digital Input [071-103] to check the
operation of the Exit Sensor.
Is the Exit Sensor operating normally?
Go to Step 5.
Go to FIP2.1
Check the Regi. Sensor [PWBA HVPS] operation

operation of the Regi. Sensor [PWBA HVPS].
Is the Regi. Sensor [PWBA HVPS] operating normally?
Go to Step 6.
Go to FIP2.2
2-114
2.4 Error Code FIP
Step
Check and Action
Yes
No
Check the operation of the Clutch Assy Exit

operation of the Clutch Assy Exit.
Is the Clutch Assy Exit operating normally?
Go to Step 7.
Go to FIP2.6
Check the Regi. Clutch operation

operation of the Regi. Clutch.
Is the Regi. Clutch operating normally?
Go to Step 8.
Go to FIP2.8
Check the operation of the DRIVE ASSY MAIN

rotation of the DRIVE ASSY MAIN.
Replace the KIT

PWBA MCU.
(RRP 18.4)
Go to FIP2.12
2-115
2.4 Error Code FIP
FIP1.7
Step
050-131 IOT Remain Zone Duplex Jam
Check and Action
Yes
No

Remove the
foreign substances and
bits of paper,
etc.
Go to Step 2.

Are the paper feed rolls (the rolls that are listed among the
parts considered to be the cause) installed properly?
Go to Step 3.
Reinstall the
corresponding
paper feed rolls

parts considered to be the cause in sequence) deformed or
worn out?
Replace the
corresponding paper feed
rolls
Go to Step 4.

Execute the Diag Digital Input [071-102] to check the operation of the Regi. Sensor [PWBA HVPS].
Go to Step 5.
Go to FIP2.2
Check Clutch Assy Invert T24 operation

operation of the Clutch Assy Invert T24.
Is the Clutch Assy Invert T24 operating normally?
Step 6
Go to FIP2.7

Replace the
KIT PWBA
MCU. (RRP
18.4)
Go to FIP2.12

CHUTE ASSY-DUP (PL14.1.12)
Roll Assy Exit [CHUTE ASSY EXIT] (PL17.1.99)
KIT PINCH ASSY L(PL17.1.6)
KIT PINCH ASSY R(PL17.1.7)
Clutch Assy Invert T24 [HOLDER ASSY DRIVE EXIT OUT]
(PL3.1.2)
2-116
2.4 Error Code FIP
FIP1.8
050-132 IOT Remain Zone Regi + MSI + T1 + T2 Jam

050-133 IOT Zone MSI + T1 + T2 Jam
050-134 IOT Zone MSI + T1 Jam
050-142 IOT Remain Zone Regi + MSI + T1 Jam
Step
Check and Action
Yes
No

(PL15.1.6)
(PL15.1.6)
(PL15.1.6)
MSI Feed Roll / Nudger Roll [HOLDER ASSY PICK UP]
(PL13.1.15)
KIT RETARD ROLL MSI ASSY(PL13.2.98)
Tray 1 Feed Roll / Nudger Roll [KIT ROLL ASSY FEED]
(PL9.1.97/PL9.1.98)
Tray 1 Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/
PL9.1.98)
(PL9.1.97/PL9.1.98) (Option)
PL9.1.98) (Option)
Regi. Clutch [TRANSPORT ASSY REGI FDR] (PL15.1.6)
SOLENOID FEED MSI (PL13.1.5)
CST Feed Clutch [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
Clutch Assy Opt Feed [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99) (Option)
Motor-Assy Option [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99) (Option)



worn out?

2-117
Remove the foreign subGo to Step 2.

stances and bits
of paper, etc.
Go to Step 3.
Reinstall the
corresponding paper
feed rolls
Replace the corresponding

Go to Step 4.
paper feed rolls
Go to Step 5.
Go to FIP2.2
2.4 Error Code FIP
Step
Check and Action
Yes
No

Go to Step 6.
Go to FIP2.8
Check the operation of the SOLENOID FEED MSI

operation of the SOLENOID FEED MSI.
Is the SOLENOID FEED MSI operating normally?
Go to Step 7.
Go to
FIP2.11
Check the CST Feed Clutch operation

operation of the CST Feed Clutch.
Is the CST Feed Clutch operating properly?
Go to Step 8.
Go to FIP2.9
Check the operation of the Clutch Assy Opt Feed (when the
Optional Sheet Feeder is installed)
operation of the Clutch Assy Opt Feed.
Is the Clutch Assy Opt Feed operating normally?
Go to Step 9.
Go to
FIP2.10
Check the operation of the Motor-Assy Option (when the

Optional Sheet Feeder is installed)
rotation of the Motor-Assy Option.
Go to Step 10.
Go to
FIP2.14
10

Replace the KIT

PWBA MCU.
(RRP 18.4)
Go to
FIP2.12
2-118
2.4 Error Code FIP
FIP1.9
Step
006-370 IOT ROS Failure
Check and Action
Yes
No

Check the connections between the ROS ASSY and
the KIT PWBA MCU, as well as between the ROS
ASSY and the KIT PWBA ESS SFP.
Are the HARNESS ROS-MCU (P/J501-P/J19), ROS
ASSY (P/J18), and the HARNESS VIDEO (P/J502P/J322) connected securely?
Go to Step 2.

HARNESS ROS-MCU
(P/J501-P/J19), ROS
ASSY (P/J18), and the
HARNESS VIDEO (P/
J502-P/J322)
Check after replacing the ROS ASSY

Replace the ROS ASSY. (RRP 2.1)
Go to Step 3.
End of work.
Check after replacing the KIT PWBA MCU

Replace the KIT PWBA MCU. (RRP 18.4)
Replace the
KIT PWBA
ESS SFP.
(RRP18.1)
End of work.

ROS ASSY (PL2.1.1)
KIT PWBA ESS SFP (PL18.1.97)
2-119
2.4 Error Code FIP
FIP1.10
Step
071-100 IOT Tray1 Misfeed Jam
Check and Action
Yes
No


and bits of
paper, etc.
Go to Step 2.

the parts considered to be the cause) installed properly?
Go to Step 3.
Reinstall the
corresponding
paper feed rolls

the parts considered to be the cause in sequence)
deformed or worn out?
Replace the
corresponding
paper feed rolls
Go to Step 4.

operation of the Regi. Sensor [PWBA HVPS].
Go to Step 5.
Go to FIP2.2
Check the CST FEED CLUTCH operation

operation of the CST FEED CLUTCH.
Is the CST FEED CLUTCH operating properly?
Go to Step 6.
Go to FIP2.9

Replace the KIT

PWBA MCU.
(RRP 18.4)
Go to FIP2.12

(PL9.1.97/PL9.1.98)
PL9.1.98)
(PL15.1.6)
2-120
2.4 Error Code FIP
FIP1.11
072-100 IOT Tray2 Misfeed Jam
Step
Check and Action
Yes
No
Remove the
bits of paper,
etc.
Go to Step 2.

(PL9.1.97/PL9.1.98)
PL9.1.98)
Clutch Assy Opt Feed [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99) (Option)
CST550] (PL11.1.99) (Option)
FEEDER ASSY OPT 550 SFP W/O CST550 (PL11.1.99)


Go to Step 3.
Reinstall the
corresponding
paper feed
rolls

worn out?
Replace the
corresponding
paper feed
rolls
Go to Step 4.

Go to Step 5.
Go to FIP2.2
Check the operation of the Clutch Assy Opt Feed Execute

the Diag Digital Output [071-018] to check the operation of
the Clutch Assy Opt Feed.
Is the Clutch Assy Opt Feed operating normally?
Go to Step 6.
Go to FIP2.10
Check the operation of the Motor-Assy Option

rotation of the Motor-Assy Option.
Go to Step 7.
Go to FIP2.14
Check after replacing the FEEDER ASSY OPT 550 SFP W/

O CST550
Replace the FEEDER ASSY OPT 550 SFP W/O CST550.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-121
2.4 Error Code FIP
FIP1.12
Step
072-211 Feeder 2 Error
Check and Action
Yes
No
Go to Step 2.
Go to FIP2.14

PWB Assy Opt Tray [FEEDER ASSY OPT 550 SFP
W/O CST550] (PL11.1.99)
Motor-Assy Option [FEEDER ASSY OPT 550 SFP
W/O CST550] (PL11.1.99) (Option)
FEEDER ASSY OPT 550 SFP W/O CST550
(PL11.1.99)
Check the operation of the Motor-Assy Option (when

the Optional Sheet Feeder is installed)
Execute the Diag Digital Output [071-009] to check
the rotation of the Motor-Assy Option.

Check the connections between the PWB Assy Opt
Tray and the KIT PWBA MCU, as well as between
the PWB Assy Opt Tray and the KIT LVPS.
Are the HARNESS ASSY OP FDR (P/J213-P/J243,
P/J24-P/J243) and the HARNESS ASSY FDR
DRAWER 1 (P/J243-P/J419) connected securely?
Go to Step 3.

HARNESS ASSY OP
FDR
(P/J213-P/J243,
P/J24-P/J243) and the
HARNESS ASSY FDR
DRAWER 1
(P/J243-P/J419)
Check after replacing the FEEDER ASSY OPT 550

SFP W/O CST550
CST550.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-122
2.4 Error Code FIP
FIP1.13
Step
075-100 MSI Misfeed Jam
Check and Action
Yes
No

Remove the
bits of paper,
etc.
Go to Step 2.

Go to Step 3.
Reinstall the
corresponding
paper feed rolls

worn out?
Replace the
corresponding
paper feed rolls
Go to Step 4.

Go to Step 5.
Go to FIP2.2
Check the operation of the SOLENOID FEED MSI

operation of the SOLENOID FEED MSI.
Is the SOLENOID FEED MSI operating normally?
Go to Step 6.
Go to FIP2.11

Replace the
KIT PWBA
MCU. (RRP
18.4)
Go to FIP2.12

MSI Feed Roll / Nudger Roll [HOLDER ASSY PICK UP]
(PL13.1.15)
KIT RETARD ROLL MSI ASSY(PL13.2.98)
2-123
2.4 Error Code FIP
FIP1.14
Step
077-101 Regi. Off Jam
Check and Action
Yes
No
Remove the
bits of paper,
etc.
Go to Step 2.

(PL15.1.6)
(PL15.1.6)
(PL15.1.6)


Go to Step 3.
Reinstall the
corresponding
paper feed
rolls

worn out?
Replace the
corresponding
paper feed
rolls
Go to Step 4.

Go to Step 5.
Go to FIP2.2

Go to Step 6.
Go to FIP2.8

Replace the
KIT PWBA
MCU. (RRP
18.4)
Go to FIP2.12
2-124
2.4 Error Code FIP
FIP1.15
Step
077-300 IOT Cover Front Open
Check and Action
Yes
No
Check the shape of the protruding portion of the CVR

ASSY FRONT ALL
Is the protruding portion of the KIT CVR ASSY FRONT
ALL damaged?
Replace the
CVR ASSY
FRONT ALL
(RRP 19.3)
Go to Step 2.
Check the operation of the Front Interlock Switch

operation of the Front Interlock Switch.
Replace the
KIT PWBA
MCU. (RRP
18.4)
Go to Step 3.

Check the connection between the KIT LVPS and the KIT
PWBA MCU.
Is the HARNESS ASSY LV (P/J220-P/J22) connected
securely?
Go to Step 4.

LV
(P/J220-P/J22)
Check after replacing the Front Interlock Switch [KIT LVPS]

Replace the Front Interlock Switch [KIT LVPS]. (RRP 18.2)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

CVR ASSY FRONT ALL (PL19.1.99)
Front Interlock Switch [KIT LVPS] (PL18.1.99)
2-125
2.4 Error Code FIP
FIP1.16
Step
077-302 IOT Cover Rear Open
Check and Action
Yes
No
Check the shape of the protruding portion of the KIT

COVER ASSY REAR
Is the protruding portion of the KIT COVER ASSY REAR
damaged?
Replace the
KIT COVER
ASSY REAR
(RRP 19.9)
Go to Step 2.
Check the Rear Interlock Switch operation

operation of the Rear Interlock Switch.
Replace the
KIT PWBA
MCU. (RRP
18.4)
Go to Step 3.

Check the connection between the Rear Interlock Switch
and the KIT LVPS, as well as between the KIT LVPS and
the KIT PWBA MCU.
Are the Rear Interlock Switch (P/J230) and the HARNESS
ASSY LV (P/J220-P/J22) connected securely?
Go to Step 4.
Securely connect the Rear

Interlock Switch
(P/J230) and
the HARNESS
ASSY LV
(P/J220-P/J22)
Check after replacing the Rear Interlock Switch [KIT

INTERLOCK SW ASSY REAR AIO]
Replace the Rear Interlock Switch [KIT INTERLOCK SW
ASSY REAR AIO].
Go to Step 5.
End of work.

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

KIT COVER ASSY REAR (PL19.3.99)
Rear Interlock Switch [KIT INTERLOCK SW ASSY REAR
AIO] (PL15.1.97)
2-126
2.4 Error Code FIP
FIP1.17
004-312 Tray Configure Error
Step
Check and Action
Yes
No

PWB Assy Opt Tray [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99)
Check the Tray configuration

Does the Tray configuration suit the specification?
Change the
Tray configuraGo to Step 2. tion related to
the specification

Check the connections between the PWB Assy Opt Tray and
the KIT PWBA MCU, as well as between the PWB Assy Opt
Tray and the KIT LVPS.
Are the HARNESS ASSY OP FDR (P/J213-P/J243, P/J24-P/
J243) and the HARNESS ASSY FDR DRAWER 1
(P/J243-P/J419) connected securely?

OP FDR (P/
J213-P/J243,
P/J24-P/J243)
Go to Step 3.
FDR DRAWER
1
(P/J243-P/
J419)
Check after replacing the FEEDER ASSY OPT 550 SFP W/O
CST550
Replace the
KIT PWBA
MCU. (RRP
18.4)
2-127
End of work.
2.4 Error Code FIP
FIP1.18
Step
091-914 IOT Drum Communication Fail

091-942 Drum CRUM Data Broken Fail
091-921 IOT Drum Detached
091-963 IOT K Drum ID Error
Check and Action
Yes
No
Go to Step 2.
Reinstall the
Drum Cartridge

CONNECTOR ASSY XERO (PL5.1.10)
Check the installation of the Drum Cartridge

Is the Drum Cartridge installed properly, with no foreign
substances at the contact point between the CRUM in the
Drum Cartridge and the CONNECTOR ASSY XERO?
Check the Drum Cartridge

Is the Drum Cartridge, which is installed in the device, a
genuine product?
Go to Step 3.
Replace the
Drum Cartridge with a
genuine product
Check the CRUM part of the Drum Cartridge

Is the connection terminal of the CRUM part in the Drum
Cartridge damaged?
Replace the
Drum Cartridge
Go to Step 4.
Check the CONNECTOR ASSY XERO

Is the connection terminal of the CONNECTOR ASSY
XERO damaged?
Replace the
CONNECTOR ASSY
XERO (RRP
5.3)
Go to Step 5.

Check the connection between the CONNECTOR ASSY
XERO and the KIT PWBA MCU.
Is the HARNESS ASSY XERO CRUM (P/J254-P/J25) connected securely?
Go to Step 6.

XERO CRUM
(P/J254-P/J25)
Check after replacing the Drum Cartridge

Replace the Drum Cartridge.
Go to Step 7.
End of work.
Check after replacing the CONNECTOR ASSY XERO

Replace the CONNECTOR ASSY XERO.(RRP 5.3)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-128
2.4 Error Code FIP
FIP1.19
Step
092-315 ATC Fail
Check and Action
Yes
No
Check the installation of the Drum Cartridge

substances at the contact point between the ATC Sensor
in the Drum Cartridge and the CONNECTOR ASSY
XERO?
Go to Step 2.
Reinstall the
Drum Cartridge
Check the ATC Sensor part of the Drum Cartridge

Is the connection terminal of the ATC Sensor part in the
Drum Cartridge damaged?
Replace the
Drum Cartridge
Go to Step 3.
Check the CONNECTOR ASSY XERO

Is the connection terminal of the CONNECTOR ASSY
XERO damaged?
Replace the
CONNECTOR ASSY
XERO (RRP
5.3)
Go to Step 4.

Check the connection between the CONNECTOR ASSY
XERO and the KIT PWBA MCU.
Go to Step 5.

XERO CRUM
(P/J254-P/J25)

Go to Step 6.
End of work.
Check after replacing the CONNECTOR ASSY XERO

Replace the CONNECTOR ASSY XERO.(RRP 5.3)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

CONNECTOR ASSY XERO (PL5.1.10)
2-129
2.4 Error Code FIP
FIP1.20
Step
093-922 IOT K Low Toner Low Density
Check and Action
Yes
No
Go to Step 2.
End of work.

TONER CARTRIDGE (PL8.1.2)
Check after reinstalling the TONER CARTRIDGE

Remove the TONER CARTRIDGE, shake it a few times,
and then reinstall it.
Check the installation status of the Drum Cartridge

Remove the Drum Cartridge.
Is the contact points of the Drum Cartridge clean, and correctly installed?
Go to Step 3.
Clean the contact points

Reinstall the
Drum Cartridge
Check after replacing the TONER CARTRIDGE

Go to Step 4.
End of work.

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-130
2.4 Error Code FIP
FIP1.21
Step
009-363 Toner CRUM Error

093-963 IOT K Toner ID Error
009-370 Toner Type Error
093-973 IOT K Toner Detached
Check and Action
Yes
No
Go to Step 2.
Reinstall the
TONER CARTRIDGE

Connector Assy-Crum Toner [KIT CRUM ASSY] (PL5.1.99)
Check the installation of the TONER CARTRIDGE

substances at the contact point between the CRUM in the
TONER CARTRIDGE and the Connector Assy-Crum
Toner?
Check the TONER CARTRIDGE

Is the TONER CARTRIDGE, which is installed in the
device, a genuine product?
Go to Step 3.
Replace the
TONER CARTRIDGE with a
genuine product
Check the CRUM part of the TONER CARTRIDGE

Is the connection terminal of the CRUM part in the TONER
CARTRIDGE damaged?
Replace the
TONER CARTRIDGE
Go to Step 4.
Check the Connector Assy-Crum Toner

Is the connection terminal of the Connector Assy-Crum
Toner damaged?
Replace the
KIT CRUM
ASSY
Go to Step 5.

Check the connection between the Connector Assy-Crum
Toner, and the KIT PWBA MCU.
Go to Step 6.

XERO CRUM
(P/J253-P/J25)
Check after replacing the TONER CARTRIDGE

Go to Step 7.
End of work.
Check after replacing the KIT CRUM ASSY

Replace the KIT CRUM ASSY.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-131
2.4 Error Code FIP
2.4.2 Level 2 FIP

FIP2.1
Step
EXIT SENSOR (PL17.1.1)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
CHUTE ASSY
EXIT
(RRP17.2)
Go to Step 3.

Exit Sensor [CHUTE ASSY EXIT] (PL17.1.99)
1
Check for foreign substances in the Exit Sensor Detector

Are there any foreign substances in the Exit Sensor Detector?
Check the shape of the CHUTE ASSY EXIT

Is CHUTE ASSY EXIT damaged?

Check the connection between the Exit Sensor and the KIT
PWBA MCU.
Is the HARNESS ASSY SENS EXIT (P/J271-P/J27) connected securely?
Go to Step 4.

SENS EXIT
(P/J271-P/J27)
Check after replacing the Exit Sensor [CHUTE ASSY

EXIT]
Replace the Exit Sensor [CHUTE ASSY EXIT].
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-132
2.4 Error Code FIP
FIP2.2
Step
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
TRANSPORT
ASSY REGI
FDR
Go to Step 3.

Actuator Regi. [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
Check for foreign substances in the Regi. Sensor [PWBA

HVPS] Detector
Are there any foreign substances in the Regi. Sensor
[PWBA HVPS] Detector?
Check the shape of the Actuator Regi.

Is the Actuator Regi. damaged?

Check the connection between the PWBA HVPS and the
KIT PWBA MCU.
securely?
Go to Step 4.
Securely connect
the HARNESS
ASSY HV
(P/J261-P/J26)

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-133
2.4 Error Code FIP
FIP2.3
Step
CST No Paper Sensor [PWBA HVPS] (PL18.2.5)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
TRANSPORT
ASSY REGI
FDR
Go to Step 3.

Actuator No Paper Tray [TRANSPORT ASSY REGI FDR]
(PL15.1.6)
CST No Paper Sensor [PWBA HVPS] (PL18.2.5)
Check for foreign substances in the CST No Paper Sensor

[PWBA HVPS] Detector
Are there any foreign substances in the CST No Paper
Sensor [PWBA HVPS] Detector?
Check the shape of the Actuator No Paper Tray

Is the Actuator No Paper Tray damaged?

KIT PWBA MCU.
securely?
Go to Step 4.
Securely connect the HARNESS ASSY HV

(P/J261-P/J26)

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-134
2.4 Error Code FIP
FIP2.4
Step
MSI No Paper Sensor [PWBA HVPS] (PL18.2.5)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
FRAME ASSYTOP MSI
Go to Step 3.

Actuator No Paper MSI [FRAME ASSY-TOP MSI]
(PL13.1.97)
MSI No Paper Sensor [PWBA HVPS] (PL18.2.5)
Check for foreign substances in the MSI No Paper Sensor

[PWBA HVPS] Detector
Are there any foreign substances in the MSI No Paper Sensor [PWBA HVPS] Detector?
Check the shape of the Actuator No Paper MSI

Is the Actuator No Paper MSI damaged?

KIT PWBA MCU.
securely?
Go to Step 4.

HV
(P/J261-P/J26)

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-135
2.4 Error Code FIP
FIP2.5
Step
No Paper Sensor [SENSOR PHOTO] (PL11.2.2) (Option)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
FEEDER
ASSY OPT
550 SFP W/O
CST550
Go to Step 3.

No Paper Sensor [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99)
Actuator No Paper [FEEDER ASSY OPT 550 SFP W/O
CST550] (PL11.1.99)
CST550] (PL11.1.99)
Check for foreign substances in the No Paper Sensor

Detector
Are there any foreign substances in the No Paper Sensor
Detector?
Check the shape of the Actuator No Paper

Is the Actuator No Paper damaged?

Check the connection between the No Paper Sensor and
the PWB Assy Opt Tray
Is the HARNESS ASSY OP L COMP (P/J4200-P/J420)
connected securely?
Go to Step 4.
Securely connect
the HARNESS
ASSY OP L
COMP
(P/J4200-P/J420)
Check after replacing the FEEDER ASSY OPT 550 SFP

W/O CST550
CST550.
Replace the
FEEDER
ASSY OPT
550 SFR
End of work.
2-136
2.4 Error Code FIP
FIP2.6
Step
CLUTCH ASSY EXIT (PL3.1.6)
Check and Action
Yes
No
Check for foreign substances in the Clutch Assy Exit Drive

Section
Are there any foreign substances in the Clutch Assy Exit
Drive Section?
Remove the
foreign substances
Go to Step 2.
Check the shape of the HOLDER ASSY DRIVE EXIT OUT

and the HOLDER ASSY DRIVE EXIT IN S2
Is the HOLDER ASSY DRIVE EXIT OUT or the HOLDER
ASSY DRIVE EXIT IN S2 damaged?
Replace the
HOLDER
ASSY DRIVE
EXIT OUT and
the HOLDER
ASSY DRIVE
EXIT IN S2
Go to Step 3.

Check the connection between the Clutch Assy Exit and
the KIT PWBA MCU.
Is the Clutch Assy Exit (P/J16) connected securely?
Go to Step 4.

Clutch Assy
Exit (P/J16)
Check after replacing the Clutch Assy Exit [HOLDER

ASSY DRIVE EXIT IN S2]
Replace the Clutch Assy Exit [HOLDER ASSY DRIVE
EXIT IN S2]. (RRP 3.3)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

HOLDER ASSY DRIVE EXIT OUT (PL3.1.2)
HOLDER ASSY DRIVE EXIT IN S2 (PL3.1.3)
Clutch Assy Exit [HOLDER ASSY DRIVE EXIT IN S2]
(PL3.1.3)
2-137
2.4 Error Code FIP
FIP2.7
Step
CLUTCH ASSY INVERT (PL3.1.7)
Check and Action
Yes
No
Check for foreign substances in the Clutch Assy Invert T24

Drive Section
Are there any foreign substances in the Clutch Assy Invert
T24 Drive Section?
Remove the
foreign substances
Go to Step 2.
Check the shape of the HOLDER ASSY DRIVE EXIT OUT

and the HOLDER ASSY DRIVE EXIT IN S2
Is the HOLDER ASSY DRIVE EXIT OUT or the HOLDER
ASSY DRIVE EXIT IN S2 damaged?
Replace the
HOLDER
ASSY DRIVE
EXIT OUT and
the HOLDER
ASSY DRIVE
EXIT IN S2
Go to Step 3.

Check the connection between the Clutch Assy Invert T24
and the KIT PWBA MCU.
Is the Clutch Assy Invert T24 (P/J17) connected securely?
Go to Step 4.

Clutch Assy
Invert T24 (P/
J17)
Check after replacing the Clutch Assy Invert T24 [HOLDER

ASSY DRIVE EXIT OUT]
Replace the Clutch Assy Invert T24 [HOLDER ASSY
DRIVE EXIT OUT]. (RRP 3.2)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

HOLDER ASSY DRIVE EXIT OUT (PL3.1.2)
HOLDER ASSY DRIVE EXIT IN S2 (PL3.1.3)
Clutch Assy Invert T24 [HOLDER ASSY DRIVE EXIT
OUT] (PL3.1.2)
2-138
2.4 Error Code FIP
FIP2.8
REGI. CLUTCH (PL15.2.4)
Step
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
DRIVE ASSY
MAIN
(RRP 3.1)
Go to Step 3.

Check for foreign substances in the Regi. Clutch Drive

Section
Are there any foreign substances in the Regi. Clutch Drive
Section?
Check the shape of the DRIVE ASSY MAIN

Is the DRIVE ASSY MAIN damaged?

Check the connection between the Regi. Clutch and the
KIT PWBA MCU.
Is the Regi. Clutch (P/J12) connected securely?
Go to Step 4.
Securely connect the Regi.

Clutch
(P/J12)
Check after replacing the TRANSPORT ASSY REGI FDR

Replace the TRANSPORT ASSY REGI FDR.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-139
2.4 Error Code FIP
FIP2.9
Step
CST FEED CLUTCH (PL15.2.16)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
DRIVE ASSY
MAIN
(RRP 3.1)
Go to Step 3.

(PL15.1.6)
Check for foreign substances in the CST Feed Clutch

Drive Section
Are there any foreign substances in the CST Feed Clutch
Drive Section?


Check the connection between the CST Feed Clutch and
the KIT PWBA MCU.
Is the CST Feed Clutch (P/J14) connected securely?
Go to Step 4.
Securely connect the CST

Feed Clutch
(P/J14)

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-140
2.4 Error Code FIP
FIP2.10
Step
CLUTCH ASSY OPT FEED (PL11.1.8) (Option)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
FEEDER
ASSY OPT
550 SFP W/O
CST550
Go to Step 3.

FEEDER ASSY OPT 550 SFR (PL11.1.1)
Clutch Assy Opt Feed [FEEDER ASSY OPT 550 SFP W/
O CST550] (PL11.1.99)
Gear Opt [FEEDER ASSY OPT 550 SFP W/O CST550]
(PL11.1.99)
CST550] (PL11.1.99)
Check for foreign substances in the Clutch Assy Opt

Feed Drive Section
Are there any foreign substances in the Clutch Assy Opt
Feed Drive Section?
Check the shape of the Gear Opt

Is the Gear Opt damaged?

Check the connection between the Clutch Assy Opt Feed
and the PWB Assy Opt Tray.
Is the HARNESS ASSY OP L COMP (P/J4201-P/J420)
connected securely?
Go to Step 4.
Securely connect the HARNESS ASSY OP

L COMP
(P/J4201-P/
J420)

W/O CST550
CST550.
Replace the
FEEDER
ASSY OPT
550 SFR
End of work.
2-141
2.4 Error Code FIP
FIP2.11
Step
Check and Action
Yes
No
Check for foreign substances in the SOLENOID FEED MSI

Drive Section
Are there any foreign substances in the SOLENOID FEED
MSI Drive Section?
Remove the
foreign substances
Go to Step 2.
Check the shape of the Gear Segment MSI 1 and the Gear
Segment MSI 2
Are the Gear Segment MSI 1 and the Gear Segment MSI 2
damaged?
Replace the
KIT SOLENOID ASSY.
Go to Step 3.

Check the connection between the SOLENOID FEED MSI
and the KIT PWBA MCU.
Is the SOLENOID FEED MSI (P/J15) connected securely?
Go to Step 4.
Securely connect the SOLENOID FEED

MSI (P/J15)
Check after replacing the SOLENOID FEED MSI

Replace the SOLENOID FEED MSI.
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.

Gear Segment MSI 1 [KIT SOLENOID ASSY] (PL13.1.95)
Gear Segment MSI 2 [KIT SOLENOID ASSY] (PL13.1.95)
2-142
2.4 Error Code FIP
FIP2.12
Step
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
DRIVE ASSY
MAIN
(RRP 3.1)
Go to Step 3.

Check for foreign substances in the DRIVE ASSY MAIN

Drive Section
Are there any foreign substances in the DRIVE ASSY
MAIN Drive Section?


Check the connections between the DRIVE ASSY MAIN
and the KIT PWBA MCU, as well as between the DRIVE
ASSY MAIN and the KIT LVPS.
Is the HARNESS ASSY MAIN MOT (P/J101-P/J10P/
J101-P/J212) connected securely?
Go to Step 4.

MAIN MOT (P/
J101-P/J10P/
J101-P/J212)
Check after replacing the DRIVE ASSY MAIN

Replace the DRIVE ASSY MAIN. (RRP 3.1)
Go to Step 5.
End of work.

Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-143
2.4 Error Code FIP
FIP2.13
Step
MOTOR DISP (PL5.1.9)
Check and Action
Yes
No
Remove the
foreign substances
Go to Step 2.
Replace the
DRIVE ASSY
DISP
Go to Step 3.

DRIVE ASSY DISP (PL5.1.5)
MOTOR DISP N (PL5.1.9)
Check for foreign substances in the MOTOR DISP N Drive

Section
Are there any foreign substances in the MOTOR DISP N
Drive Section?
Check the shape of the DRIVE ASSY DISP

Is the DRIVE ASSY DISP damaged?

Check the connection between the MOTOR DISP N and
the KIT PWBA MCU.
Is the HARNESS ASSY DISP MOT (P/J111-P/J11) connected securely?
Go to Step 4.

DISP MOT
(P/J111-P/J11)
Check after replacing the MOTOR DISP N

Replace the MOTOR DISP N. (RRP 5.2)
Replace the
KIT PWBA
MCU. (RRP
18.4)
End of work.
2-144
2.4 Error Code FIP
FIP2.14
MOTOR-ASSY OPTION (PL11.1.18) (Option)
Step
Check and Action
Yes
No
Check for foreign substances in the Motor-Assy Option

Drive Section
Are there any foreign substances in the Motor-Assy Option
Drive Section?
Remove the
foreign substances
Go to Step 2.
Check the shape of the Gear Opt

Is the Gear Opt damaged?
Replace the
FEEDER
ASSY OPT
550 SFP W/
O CST550
Go to Step 3.

Check the connection between the Motor-Assy Option and
the PWBA ASSY OPT TRAY.
Is the HARNESS ASSY TRAY MOT (P/J4221-P/J422)
connected securely?
Go to Step 4.
Securely
connect the
HARNESS
ASSY TRAY
MOT
(P/J4221-P/
J422)

W/O CST550
Replace the
FEEDER
ASSY OPT
550 SFR
End of work.

FEEDER ASSY OPT 550 SFR (PL11.1.1)
CST550] (PL11.1.99)
Gear Opt [FEEDER ASSY OPT 550 SFP W/O CST550]
(PL11.1.99)
CST550] (PL11.1.99)
2-145
2.5 Other FIP
2.5 Other FIP

2.5.1 Abnormal Noise
FIP-N1 Abnormal Noise: When Power is Turned On
Step
Check and Action
Yes
No
Go to Step 2.
Go to Step 3.
Replace the
TONER CARTRIDGE
If the problem
cannot be
solved,
replace the
printer.
End of work.
Replace the
DRIVE ASSY
MAIN (RRP
3.1)
End of work.

MOTOR DISP N (PL5.1.9)
Check the MOTOR DISP N operation
rotation of the MOTOR DISP N.
Is there any abnormal noise from the device?
1
Stop the motor operation within three seconds.If the
motor operation is continued for three seconds or longer,
the device will be damaged.
Check the installation of the TONER CARTRIDGE

Reinstall the TONER CARTRIDGE.
2
Turn the power OFF and ON.Does an abnormal noise
occur?

3
2-146
2.5 Other FIP
FIP-N2 Abnormal Noise: During Printing
Step
Check and Action
Yes
No
Go to Step 2.
Go to Step 3.
Replace the
REAR FAN
(RRP 19.8)
If the problem
cannot be
solved, replace
the printer.
End of work.
Go to Step 4.
Go to Step 5.
Replace the
LVPS FAN
If the problem
cannot be
solved, replace
the printer.
End of work.
Go to Step 6.
End of work.

REAR FAN (PL19.3.9)
LVPS FAN (PL4.1.1)
(PL15.1.6)
Check the REAR FAN operation
rotation of the REAR FAN.
1
Check for foreign substances in the rotating section of the

REAR FAN
Clear the foreign substances in the rotating section of the
REAR FAN.
Does an abnormal noise occur while printing?
Check the LVPS FAN operation
rotation of the LVPS FAN.
3
Check for foreign substances in the rotating section of the

LVPS FAN
Clear the foreign substances in the rotating section of the
LVPS FAN.
Does an abnormal noise occur while printing?
Check after replacing the SOLENOID FEED MSI

Replace the SOLENOID FEED MSI.
Does an abnormal noise occur while feeding paper from
the MSI?
2-147
2.5 Other FIP
Step
Check and Action

2-148
Yes
No
FIP-N1 Abnormal Noise:

When Power is
Turned OnGo
to2.5.1
End of work.
2.5 Other FIP
2.5.2 Power Supply

FIP-P1 AC Power FIP
Step
Check and Action
Yes
No
Go to FIP-P2
DC Power FIP
Go to Step 2.
End of work.
Go to Step 3.
End of work.
Go to Step 4.
End of work.
Replace the
KIT LVPS
(RRP18.2)

1
Check the printer

Is there any sound from the Motor when the Power Supply
is turned ON?
Check the Power Outlet
Connect the Power Cord to another Power Outlet.
Does the device operate?
Check the connection of the Power Cord

Reconnect the Power Cord.
Check the connection of the KIT LVPS connectors

Remove the Power Cord and wait for one minute.
Reinstall all of the connectors on the KIT LVPS.
2-149
2.5 Other FIP
FIP-P2 DC Power FIP
Step
Yes
No
End of work.
Go to Step 2.
End of work.
Go to Step 3.
End of work.
Go to Step 4.
End of work.
Replace the
KIT LVPS
(RRP18.2)

CONSOLE ASSY (PL1.1.1)
KIT PWBA ESS SFP (PL18.1.97)
Check the connection of the KIT LVPS connectors

Remove the Power Cord and wait for one minute.
Reinstall all of the connectors on the KIT LVPS.
Check the connection of the CONSOLE ASSY connectors

Reinstall the CONSOLE ASSY connectors.
Check the installation of the KIT PWBA ESS SFP

Reinstall the KIT PWBA ESS SFP.
Check the installation of the KIT PWBA MCU

Reinstall the KIT PWBA MCU.
2-150

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Chapter 2 Troubleshooting

December 26, 2014

Version 0.9 issued.

January 20, 2015

Version 0.9 has been reviewed and corrected.

2.2 Error Code List ...........................................................................................................2-8

FIP0.21 016-602: System NVM Initialize

FIP0.58 093-963: IOT K Toner ID Error........................................................................................... 2-101

2.4 Error Code FIP .......................................................................................................2-109

FIP2.2 Regi. Sensor [PWBA HVPS] (PL18.2.5) .............................................................................. 2-133

2.5 Other FIP ................................................................................................................2-146

2.1 Troubleshooting Overview

2.1.1 Flow of Troubleshooting

Check installation status

Check trouble status

Check for recovery

Gannet Service Manual Version 1.0

2.1.2 Check Installation Status

The printer is properly grounded.

The printer is not installed in a place subjected to volatile or inflammable gas.

The printer is not installed under direct sunlight.

The printer is installed in a well-ventilated place.

The printer is installed on a firm and stable surface.

The paper meets the specifications (standard paper is recommended).

The printer is handled properly.

Gannet Service Manual Version 1.0

2.1.3 Cautions on Service Operations

Be sure to remove the power cord unless otherwise required.

When touching hot parts, be careful not to get burnt.

Gannet Service Manual Version 1.0

2.1.4 Cautions on Using FIP

Connector condition is denoted as follows:

Gannet Service Manual Version 1.0

2.1.5 Items To Be Confirmed Before Going To FIP Troubleshooting

The printer power is powered ON.

The electrical outlet is not turned off by any switch or breaker.

Other electrical equipment plugged into the outlet is working.

All options are properly installed.

Gannet Service Manual Version 1.0

Gannet Service Manual Version 1.0

Ask the operator about trouble status.

Instruct how to operate.

Turn off and turn on the Power.

Does error still occur when print is No

done by the problem mode?

Refer to "2.2 Error Code List".

Refer to 2.3 Troubleshooting for

Refer to 3 Image Quality Troubleshooting.

When abnormal noise

Refer to "2.5.1 Abnormal Noise".

Gannet Service Manual Version 1.0

2.2 Error Code List

IOT Fan Motor

IOT Feeder I/F

MCU Firmware Error

MCU NVRAM Error

Tray Configure Error

370 IOT ROS Failure

Detect Black Toner

Black Toner Type

Toner Type Error

IOT Fusing Unit

Detect Fusing Unit

Gannet Service Manual Version 1.0