3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

ALARM RESP SEVERITY

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

ACTION

7650

BASE STATION
FAULTY

No connection to Flexi
transport submodule

BSS

SA

1.Check the DC Power

2. Check the interface cablings as per txn plan & E1 Path from
No connection to Flexi transport
WBTS will be down Node-B to axc and RNC
submodule
3. Reset System Module If it is not clear , Replace Transport
Module in System Module

7651

BASE STATION
OPERATION
DEGRADED

BTS reference clock

missing

BSS

SD

BTS reference clock missing

Service Degraded

7651

BASE STATION
OPERATION
DEGRADED

BTS RNC/I-HSPA
interface signalling link
failure

BSS

SA

NBAP/AAL2 signalling link

failure

1. Check the dc power

2.Check the Transmission path between AXC to NODE-B/AXC
to RNC(i.e,,loop and break Check up and errors)
WBTS will be down 3.Check the IMA configration between AXC and RNC
4.Cross verIfy the configration details as per plan and Do recommissioning the NODE-B.
5.If Above points are OK, Replace System Module

7651

BASE STATION
OPERATION
DEGRADED

System module failure

BSS

SA

Abnormal functioning of FSM

WBTS will be down

7652

BASE STATION
NOTIFICATION

BTS requires restart

because license status has
changed

BSS

SA

After licence installation BTS not Mentioned licence

Restart BTS.
given restart
feature will not work

7652

BASE STATION
NOTIFICATION

BTS time not corrected

BSS

NSA

7652

BASE STATION
NOTIFICATION

Difference between BTS

master clock and
reference frequency

BSS

SD

7652

BASE STATION
NOTIFICATION

Fan failure

BSS

NSA

7652

BASE STATION
NOTIFICATION

Heating element not

working

BSS

SD

The heater control connection of

the FSM is faulty, there is no
Service Degraded
heater or the heater is faulty.

1.Check whether the heating element exists in FSM ( System

Module )
2.Check the heater control connection and that the heater
working status
3.If
above points are OK Replace the System ( FSM ) module.

7652

BASE STATION
NOTIFICATION

SD

The internal temperature of the

RF Module or System Module
exceeds the threshold value, or
Service Degraded
the ambient temperature of the
module(s) is outside the
specified limits.

1.Check the Shelter Temp

2. S/M Module & RF module Temperature
3. Check the Fan unit working state.
4.If above point are OK , then shutdown the BTS few minutes &
Switch ON with Normal Temperature before replace the System
Module
1.Check the Optical cable connecton between FSM ( System
Module ) & FRGP ( RF Module )
2.Check the
Optical Cable Connector ( SFB Module )
3.Reset the System Module FSM
4. Reset the FRGP ( RF Module )
5.Replace the optical cable before replace the FRGP ( RF
Module )

Temperature alarm

BSS

1. Check the SYNC configured E1 interface status

2.Check the E1 Error performance towards RNC
3.Check SYNC Configuration in Node-B
4.Still alarm Persists,Check the FTIB Card.

1.Check the Shelter Temp

2. S/M Module Temperature
3. Check the Fan unit working state.
4.If above point 2 & 3 are OK , then replace the System Module

NTP Server IP mismatch

Real Time
Measurement
update will not be
there

1.Check the Node-B NTP Server IP If any mismatch ( It should

be same as OMS IP ) , Correct the NTP server IP in Node-B

DAC Value variations

Call Qulaity issue

like Call Drop ,
Handover

Set DAC value to 2048 in Node-B

H/W Faulty

1.Check the Aircon Working status & Shelter Temp

Temparature will be
2.Check the Fan unit status in System Module ( FSMA )
increased
3. If above points are OK , then replace the System Module

7653

CELL FAULTY

Failure in optical RP3

interface

BSS

SA

Abnormal/ failure in optical

cable between FSM & FRGP

Cell Down

7653

CELL FAULTY

Incompatible SW version
detected

BSS

SA

SW Mismatch of BTS

Cell Unlocking Issue Recomission BTS with Correct SW version

7653

CELL FAULTY

RF module failure

BSS

SA

Abnormal functioning of FRGP

Cell Down

1.Check the Optical cable connecton between FSM ( System

Module ) & FRGP ( RF Module )
2.Check the
Optical Cable Connector ( SFB Module )
3.Reset the System Module FSM
4. Reset the FRGP ( RF Module )
5.Replace the optical cable before replace the FRGP ( RF
Module )

7653

CELL FAULTY

VSWR alarm

BSS

SA

High VSWR

Cell Down

Check the VSWR, should be less than 1.3

3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

7654

CELL
OPERATION
DEGRADED

7654

CELL
OPERATION
DEGRADED

Rx signal level failure

7655

CELL
NOTIFICATION

7661

RF module failure

ALARM RESP SEVERITY

BSS

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

Service Degraded

ACTION

1.Check the Optical cable connecton between FSM ( System

Module ) & FRGP ( RF Module )
2.Check the
Optical Cable Connector ( SFB Module )
3.Reset the System Module FSM
4. Reset the FRGP ( RF Module )
5.Replace the optical cable before replace the FRGP ( RF
Module )

SD

Abnormal functioning of FRGP

BSS

SD

The RX signal level is less than 112dBm or the difference

between the maximum and
minimum power levels of all RX Service Degraded
antennas in the same cell and
sector is more than the limit (4
dB).

Check the respective alarm related sector VSWR , RF cables &

Antenna needs to be Check.

Radio resources switched

off

BSS

SA

As per site configuration H/W

mismatch/unavailability

Cell Down

1. Check the Respective Sector creation in RNC

2. Check the respective sector H/W availbilty at site

BASE STATION
LICENCE
NOTIFICATION

HW capacity too low for

feature 308, Licence
Based BTS channel c

BSS

NSA

Based on H/W Installed based

license

No Impact

1.This alarm will appear follwing conditions like - a) Installed

license dIffer with H/W Capacity
b) Particular
H/W License missing
2. Check with GNSC and Delete Or implement the licenses as
per requirement.

7661

BASE STATION
LICENCE
NOTIFICATION

Licence missing
00000001125, Flexi
WCDMA BTS 60W Power
License

BSS

SA

During NodeB commissioning

seleted 60W power for sector.

Cell Down

1. Check Node-B Sector Power configuration

2.Cross Check RNC side Sector Power configuration
3. Set Node-B Sector Power 20W.

7661

BASE STATION
LICENCE
NOTIFICATION

Licence missing
0000000306, HSDPA
16QAM SW Licence
Support

BSS

SA

HSDPA License Missing Or Cell Data call will be

Down
affected

1. Check HSDPA License of the Node-B.

2. If License missing . Please call GNSC and implement
required licese.

7661

BASE STATION
LICENCE
NOTIFICATION

Licence missing
0000000307, HSDPA
Proportional Fair Resource
Pac

BSS

NSA

License missing

No Impact

Respective Licence Needs to be installed in NE

7661

BASE STATION
LICENCE
NOTIFICATION

Licence missing
0000000649, Shared
HSDPA Scheduler for
Baseband

BSS

NSA

License missing

No Impact

Respective Licence Needs to be installed in NE

7661

BASE STATION
LICENCE
NOTIFICATION

Verification of target ID
failed 3 times.

BSS

SA

Hanged/config issue/comm
issue(Degradation of system
module)

WBTS will be down

1.Check the NODE-B Liscense

2. Re-commission the Node-B

7665

BASE STATION
TRANSMISSION AIS on unit 1, interface 1.
ALARM

Txn

SD

Alarm indication singnal

Service Degraded

7665

BASE STATION
TRANSMISSION AIS on unit 1, interface 2.
ALARM

Txn

SD

Alarm indication singnal

Service Degraded

7665

BASE STATION
TRANSMISSION AIS on unit 1, interface 3.
ALARM

Txn

SD

Alarm indication singnal

Service Degraded

7665

BASE STATION
TRANSMISSION AIS on unit 1, interface 4.
ALARM

Txn

SD

Alarm indication singnal

Service Degraded

7665

BASE STATION
EBER on unit 1, interface
TRANSMISSION
2.
ALARM

Txn

SD

Exxesive bit error ratio on

interface

Service Degraded

1.Check the e1 interface connectivity at PDH port

2.Check PDH port configured up to Axc as per plan
3.Check the E1 path continuity(i.e..without any Break and
alarm)
4.Check the E1 included with same IMA group at AXC end
5.reconfigure the E1 at AXC end
6.If Alarm persists, Change the E1 PDH port.
1.Check the e1 interface connectivity at PDH port
2.Check PDH port configured up to Axc as per plan
3.Check the E1 path continuity(i.e..without any Break and
alarm)
4.Check the E1 included with same IMA group at AXC end
5.reconfigure the E1 at AXC end
6.If Alarm persists, Change the E1 PDH port.
1.Check the e1 interface connectivity at PDH port
2.Check PDH port configured up to Axc as per plan
3.Check the E1 path continuity(i.e..without any Break and
alarm)
4.Check the E1 included with same IMA group at AXC end
5.reconfigure the E1 at AXC end
6.If Alarm persists, Change the E1 PDH port.
1.Check the e1 interface connectivity at PDH port
2.Check PDH port configured up to Axc as per plan
3.Check the E1 path continuity(i.e..without any Break and
alarm)
4.Check the E1 included with same IMA group at AXC end
5.reconfigure the E1 at AXC end
6.If Alarm persists, Change the E1 PDH port.
1.Check All Electrical E1 Patching(kroning) in the path .
2.Check the E1 path continuity(i.e..without any alarm)
3.Check the E1 cable between PDH port to NODE-B.
4.Still Alarm persists,Change the E1 Cable

3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

ALARM RESP SEVERITY

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

ACTION

7665

BASE STATION
EBER on unit 1, interface
TRANSMISSION
3.
ALARM

Txn

SD

Exxesive bit error ratio on

interface

Service Degraded

1.Check All Electrical E1 Patching(kroning) in the path .

2.Check the E1 path continuity(i.e..without any alarm)
3.Check the E1 cable between PDH port to NODE-B.
4.Still Alarm persists,Change the E1 Cable

7665

BASE STATION IMA link out of delay

TRANSMISSION synchronization on unit 1,
ALARM
interface 1.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION IMA link out of delay

TRANSMISSION synchronization on unit 1,
interface 2.
ALARM

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION IMA link out of delay

TRANSMISSION synchronization on unit 1,
ALARM
interface 3.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION IMA link out of delay

TRANSMISSION synchronization on unit 1,
ALARM
interface 4.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION IMA remote failure

TRANSMISSION indication on unit 1,
ALARM
interface 1.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
3. All above are OK,Reconfigure E1 at AXC end.

7665

BASE STATION IMA remote failure

TRANSMISSION indication on unit 1,
ALARM
interface 2.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
3. All above are OK,Reconfigure E1 at AXC end.

7665

BASE STATION IMA remote failure

TRANSMISSION indication on unit 1,
interface 3.
ALARM

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
3. All above are OK,Reconfigure E1 at AXC end.

7665

BASE STATION IMA remote failure

TRANSMISSION indication on unit 1,
ALARM
interface 4.

Txn

SD

Degraded signal

Service Degraded

1.Check IMA E1 configration

2.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
3. All above are OK,Reconfigure E1 at AXC end.

7665

BASE STATION License missing for feature

TRANSMISSION Additional 2 E1, T1, JT1
ALARM
interface o

BSS

SA

This basic license missing

WBTS will be down

1. Check Basic License of the Node-B and implement through

GNSC.

7665

BASE STATION
License missing for feature
TRANSMISSION
UBR+.
ALARM

BSS

SA

HSDPA License Missing

Cell Down

1. Check HSDPA License of the Node-B.

2. If License missing . Please call GNSC and implement
required licese.

7665

BASE STATION
LOCD on unit 1, interface
TRANSMISSION
1.
ALARM

Service Degraded

1.ATM E1 mapping has to cross Check as per Planning Sheet at

ECI and AXC end.
2.Check the E1 interface connectivity at NODE-B as per plan
3.Check whether the E1 configured in the same IMA group as
per plan
4.Delete and recreate respective E1 at AXC.

7665

BASE STATION
LOCD on unit 1, interface
TRANSMISSION
2.
ALARM

Service Degraded

1.ATM E1 mapping has to cross Check as per Planning Sheet at

ECI and AXC end.
2.Check the E1 interface connectivity at NODE-B as per plan
3.Check whether the E1 configured in the same IMA group as
per plan
4.Delete and recreate respective E1 at AXC.

7665

BASE STATION
LOCD on unit 1, interface
TRANSMISSION
3.
ALARM

Txn

SD

Degraded signal

Service Degraded

1.ATM E1 mapping has to cross Check as per Planning Sheet at

ECI and AXC end.
2.Check the E1 interface connectivity at NODE-B as per plan
3.Check whether the E1 configured in the same IMA group as
per plan
4.Delete and recreate respective E1 at AXC.

7665

BASE STATION
LOCD on unit 1, interface
TRANSMISSION
4.
ALARM

Txn

SD

Degraded signal

Service Degraded

1.ATM E1 mapping has to cross Check as per Planning Sheet at

ECI and AXC end.
2.Check the E1 interface connectivity at NODE-B as per plan
3.Check whether the E1 configured in the same IMA group as
per plan
4.Delete and recreate respective E1 at AXC.

Txn

Txn

SD

SD

Degraded signal

Degraded signal

3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

ALARM RESP SEVERITY

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

ACTION

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

Service Degraded

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Above are OK,change the PDH E1 port at Dropping point.

7665

BASE STATION
TRANSMISSION LOF on unit 1, interface 1.
ALARM

7665

BASE STATION
TRANSMISSION LOF on unit 1, interface 2.
ALARM

7665

BASE STATION
TRANSMISSION LOF on unit 1, interface 3.
ALARM

7665

BASE STATION
TRANSMISSION LOF on unit 1, interface 4.
ALARM

7665

BASE STATION
LOMF on unit 1, interface
TRANSMISSION
2.
ALARM

7665

BASE STATION
LOMF on unit 1, interface
TRANSMISSION
3.
ALARM

7665

BASE STATION
TRANSMISSION LOS on unit 1, interface 1.
ALARM

Txn

SD

Incoming signal missing

Service Degraded

7665

BASE STATION
TRANSMISSION LOS on unit 1, interface 2.
ALARM

Txn

SD

Incoming signal missing

Service Degraded

7665

BASE STATION
TRANSMISSION LOS on unit 1, interface 3.
ALARM

Txn

SD

Incoming signal missing

Service Degraded

7665

BASE STATION
TRANSMISSION LOS on unit 1, interface 4.
ALARM

Txn

SD

Incoming signal missing

Service Degraded

7665

BASE STATION
Loss of IMA frame on unit
TRANSMISSION
1, interface 1.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check the transmission path errors

2.Check the Electrical E1 port to NODE-B interface cable
connector
3.Reconfigure the E1 from AXC to NODE-B
4.Above are OK,RESET the NODE-B

7665

BASE STATION
Loss of IMA frame on unit
TRANSMISSION
1, interface 2.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check the transmission path errors

2.Check the Electrical E1 port to NODE-B interface cable
connector
3.Reconfigure the E1 from AXC to NODE-B
4.Above are OK,RESET the NODE-B

7665

BASE STATION
Loss of IMA frame on unit
TRANSMISSION
1, interface 3.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check the transmission path errors

2.Check the Electrical E1 port to NODE-B interface cable
connector
3.Reconfigure the E1 from AXC to NODE-B
4.Above are OK,RESET the NODE-B

7665

BASE STATION
Loss of IMA frame on unit
TRANSMISSION
1, interface 4.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check the transmission path errors

2.Check the Electrical E1 port to NODE-B interface cable
connector
3.Reconfigure the E1 from AXC to NODE-B
4.Above are OK,RESET the NODE-B

Txn

Txn

Txn

Txn

Txn

Txn

SD

SD

SD

SD

SA

SD

Lose of frame

Lose of frame

Lose of frame

Lose of frame

Loss of mltiple frame

Loss of mltiple frame

1.Check PDH E1 termination in krone module as per equipment

standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Check the E1 cable and RJ45 connecterisation
4.Above are OK,change the PDH E1 port at Dropping point.
1.Check PDH E1 termination in krone module as per equipment
standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Check the E1 cable and RJ45 connecterisation
4.Above are OK,change the PDH E1 port at Dropping point.
1.Check PDH E1 termination in krone module as per equipment
standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Check the E1 cable and RJ45 connecterisation
4.Above are OK,change the PDH E1 port at Dropping point.
1.Check PDH E1 termination in krone module as per equipment
standard colour code
2.Check
NODE-B interface 1&2,4&5 pairs used for Tx and Rx (RJ 45
connector)
3.Check FTIB interface working status
4.Check the E1 cable and RJ45 connecterisation
4.Above are OK,change the PDH E1 port at Dropping point.

3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

ALARM RESP SEVERITY

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

ACTION

7665

BASE STATION
PDH Timing source lost on
TRANSMISSION
unit 1, interface 1.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION
PDH Timing source lost on
TRANSMISSION
unit 1, interface 2.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION
PDH Timing source lost on
TRANSMISSION
unit 1, interface 3.
ALARM

Txn

SD

No frame transaction between

Node-B to RNC

Service Degraded

1.Check IMA E1 configration

2.Check clock Syncronisation of NODE-B
3.Check the NE(network element) timing matching with
Transmission Equipment and NODE-B and entire path
4. All above are OK,Reconfigure the E1 at ECI and AXC.

7665

BASE STATION
TRANSMISSION RDI on unit 1, interface 1.
ALARM

Txn

SD

Remote defect identification of

transmitting frame

Service Degraded

7665

BASE STATION
TRANSMISSION RDI on unit 1, interface 2.
ALARM

Txn

SD

Remote defect identification of

transmitting frame

Service Degraded

7665

BASE STATION
TRANSMISSION RDI on unit 1, interface 3.
ALARM

Txn

SD

Remote defect identification of

transmitting frame

Service Degraded

7665

BASE STATION
TRANSMISSION RDI on unit 1, interface 4.
ALARM

Txn

SD

Remote defect identification of

transmitting frame

Service Degraded

7740

BEATING
WCDMA BTS
ALARM

(blank)

BSS

NSA

Repeatation of any alarm

causes

Repeatation of any
alarm causes

7750

FAILURE IN
WCDMA WBTS
O&M
CONNECTION

(blank)

BSS

NSA

BTS Cannot be
DCN Configuration mismimatch logined remotly &
Measurements will
in NodeB/RNC/tellabs
not be updated

1.Check E1 working status and path

2. Check DCN Configrations at RNC/NodeB/Tellabs

7761

RNW O&M
SCENARIO
FAILURE

AAL2 path unblock not

accomplished

BSS

SA

CoCo/ATM Configuration
Mismatches between
NodeB/RNC/Tellabs

Cell Down

1.Check E1 working status.

2.Check CoCo/ATM Configuration Mismatches between
NodeB/RNC/Tellabs

7761

RNW O&M
SCENARIO
FAILURE

BCCH information
updating has failed

BSS

SA

CoCo/ATM Configuration
Mismatches between
NodeB/RNC/Tellabs

Cell Down

1.Check E1 working status.

2.Check CoCo/ATM Configuration Mismatches between
NodeB/RNC/Tellabs

7761

RNW O&M
SCENARIO
FAILURE

Common channel deletion

has failed

BSS

SA

CoCo/ATM Configuration
Mismatches between
NodeB/RNC/Tellabs

Cell Down

1.Check E1 working status.

2.Check CoCo/ATM Configuration Mismatches between
NodeB/RNC/Tellabs

7761

RNW O&M
SCENARIO
FAILURE

NBAP interface type

unknown failure

BSS

SA

CoCo/ATM Configuration
Mismatches between
NodeB/RNC/Tellabs

Cell Down

1.Check E1 working status.

2.Check CoCo/ATM Configuration Mismatches between
NodeB/RNC/Tellabs

7771

WCDMA CELL
OUT OF USE

Block resource request,

normal priority

BSS

SA

Cell Down

Sector down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

7771

WCDMA CELL
OUT OF USE

Common measurement
failure scenario

BSS

SA

Cell Down

Sector down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

1.Check PDH E1 port between NODE-B to Transmision

Equipment
2.Check NODE-B Tx cable and PDH E1 RX cable
3.Give Hard Loop in RJ45 connector 1&4 , 2&5 (Check los
alarm in NODE-B port)
4.Above Points are Ok,give Hard loop in PDH E1 port (Check
whether los alarm cleared at PDH E1 port)
1.Check PDH E1 port between NODE-B to Transmision
Equipment
2.Check NODE-B Tx cable and PDH E1 RX cable
3.Give Hard Loop in RJ45 connector 1&4 , 2&5 (Check los
alarm in NODE-B port)
4.Above Points are Ok,give Hard loop in PDH E1 port (Check
whether los alarm cleared at PDH E1 port)
1.Check PDH E1 port between NODE-B to Transmision
Equipment
2.Check NODE-B Tx cable and PDH E1 RX cable
3.Give Hard Loop in RJ45 connector 1&4 , 2&5 (Check los
alarm in NODE-B port)
4.Above Points are Ok,give Hard loop in PDH E1 port (Check
whether los alarm cleared at PDH E1 port)
1.Check PDH E1 port between NODE-B to Transmision
Equipment
2.Check NODE-B Tx cable and PDH E1 RX cable
3.Give Hard Loop in RJ45 connector 1&4 , 2&5 (Check los
alarm in NODE-B port)
4.Above Points are Ok,give Hard loop in PDH E1 port (Check
whether los alarm cleared at PDH E1 port)

Cancels once causing Alarm is cleared

3G-Node-B Alarm Troubleshooting

ALARM
NO

ALARM TEXT

SUPPLEMENTARY INFO

ALARM RESP SEVERITY

FAULT DESCRIPTION

Prepared By : KAR-BSS/TXN Tier-2 Team

IMPACT

ACTION

7771

WCDMA CELL
OUT OF USE

NBAP link failure

BSS

SA

Cell Down

Sector down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

7771

WCDMA CELL
OUT OF USE

Resource status indication,

cell disabled

BSS

SA

Cell Down

Sector down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

7771

WCDMA CELL
OUT OF USE

WCEL state not WO

BSS

SA

Cell Down

Sector down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

7771

WCDMA CELL
OUT OF USE

WCEL state not WO after

setup

BSS

SA

Cell Down

Cell Down

1.Check VSWR , E1 connectivity & IMA Group Working Status

in AXC side
2.Check RRU power and working status
3.Check interface connectivty between system Module to RRU
4.all are OK,change the System Module

7772

HSDPA
CONFIGURATIO RNC internal error
N FAILED

BSS

SD

Problem in transmission network

between RNC and BTS /
Service Degraded
HSDPA Configuration mismatch

1.Restart Node-B
2.If Still alarm persists, Cross Check Node-B H/W Configuration
( Action taken Needs to be change as per Supplemenrtary info )

7772

HSDPA
WBTS rejects the
CONFIGURATIO
configuration
N FAILED

BSS

SD

Problem in transmission network

between RNC and BTS /
Service Degraded
HSDPA Configuration mismatch

1.Restart Node-B
2.If Still alarm persists, Cross Check Node-B H/W Configuration
( Action taken Needs to be change as per Supplemenrtary info )

7778

WCDMA BTS
DEDICATED
MEASUREMENT
FAILURE

BSS

SA

NBAP-D link is down / NBAP-D Dedicated

module has problem(RNC
Measurement
internal)
Initialization fails

1) Lock all the cells under the BTS

2) Remove the WBTS id from the COCO
3) Add the WBTS id to the COCO again
4) Unlock these cells ( Based on Supplementary info )

7780

HSUPA FAILURE
IN WCEL

BSS

SA

A unit (or
units),taking care of
HSUPA traffic in the
WCEL can be faulty

1.Clear the cell faulty alarm based on the other dependent alarm
( This HSUPA issue related with completed Site outage ( Cell
Faulty or BASE Station Out of use ).Based on other dependent
alarm , needs to troubleshoot.

7786

WCDMA BASE
STATION OUT
OF USE

BSS

SA

WBTS will be down

1.Check the E1 interface & transmission path

2.Check the Node-B Configuration .
3. If above points are OK , the do the recommisioning the
WBTS with correct Configuration