Escalation Matrix for VSAT Issues

Escalation List & Contact Information

Escalation
Process Level
Wise

Escalation
Level 1
(Immediate)

Contacts

Level 1
24/7 Online Technical Support/ NOC
support@access.net.pk
UAN: 111-111-974 ext. 1332
Cell: 0308-2223084
Telephone: 021-38679804

Days/Hour
of
Operation

24/7

(Mandatory to log complaint for references to be issued on further levels)

Escalation
Level 2
(After 05 min)

Escalation
Level 3
(After 15 min)

Level 2
Danish Ismail (Data Center In-charge)
Danish.khan@access.net.pk
Cell: 0301-8266850
DID: 213-8679808
Umar Iftikhar (Senior Network Engineer)
umar.iftikhar@access.net.pk
Cell: 0301-8266852
DID: 213-8679810
Level 3
Asif Khan (Manager Networks)
asif.khan@access.net.pk
Cell: 0300-8200417
DID: 213-8679806
Level 4

Escalation
Level 4
(After 30 min)

Escalation
Level 5
(After 45 min)

Amir Mehtab (Head of Network Operations and Communications)

Amir.mehtab@access.net.pk
Cell: 0300-2004374
DID: 213-8679806
Level 5
Asif Qureshi (CTO)
asif.qureshi@access.net.pk
Cell: 0300-8237445

24/7

24/7

24/7

24/7