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Copyright 2001- 2013 EMC Corporation. All rights reserved. Published in the USA.
Published July, 2013
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
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For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on the
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CONTENTS
Chapter 1
Preface
Chapter 2
Chapter 3
Chapter 4
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11
11
11
11
11
12
16
16
17
18
20
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22
23
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Contents
Preface
As part of an effort to improve its product lines, EMC periodically releases revisions of its
software and hardware. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features.
Contact your EMC representative if a product does not function properly or does not
function as described in this document.
This document was accurate at publication time. New versions of this document might be
released on the EMC online support website. Check the EMC online support website to
ensure that you are using the latest version of this document.
Purpose
This publication describes how to replace customer replaceable units (CRUs) on Avamar
Data Store Gen4S servers and Gen4S Media Access and accelerator nodes. On standard
configurations, CRUs include the following components:
Contact EMC for service repairs of field-replaceable units (FRUs), which include the
following:
Preface
Preface
Audience
The information in this publication is intended for customers who are responsible for
repairing Avamar Data Store servers and individual nodes. EMC field personnel and
partners should use Procedure Generator documentation.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history
Revision
Date
Description
01
02
03
Related documentation
The following EMC publications provide additional information:
EMC Avamar Data Store Gen4S Single Node Customer Installation Guide
DANGER indicates a hazardous situation which, if not avoided, will result in death or
serious injury.
WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.
Note: A note presents information that is important, but not hazard-related.
IMPORTANT
An important notice contains information essential to software or hardware operation.
Preface
Typographical conventions
EMC uses the following type style conventions in this document:
Normal
Bold
Italic
Courier
Used for:
System output, such as an error message or script
URLs, complete paths, file names, prompts, and syntax when
shown outside of running text
Courier bold
Courier italic
<>
[]
{}
...
Preface
Documentation
The Avamar product documentation provides a comprehensive set of feature overview,
operational task, and technical reference information. Review the following documents in
addition to product administration and user guides:
Release notes provide an overview of new features and known limitations for a
release.
Technical notes provide technical details about specific product features, including
step-by-step tasks, where necessary.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either by
solution number (for example, esgxxxxxx) or by keyword.
To search the EMC Knowledgebase:
1. Click the Search link at the top of the page.
2. Type either the solution number or keywords in the search box.
3. (Optional) Limit the search to specific products by typing a product name in the Scope
by product box and then selecting the product from the list that appears.
4. Select Knowledgebase from the Scope by resource list.
5. (Optional) Specify advanced options by clicking Advanced options and specifying
values in the available fields.
6. Click the search button.
Online communities
Visit EMC Community Network (https://community.EMC.com) for peer contacts,
conversations, and content on product support and solutions. Interactively engage online
with customers, partners and certified professionals for all EMC products.
Live chat
To engage EMC Customer Support by using live interactive chat, click Join Live Chat on the
Service Center panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Support, submit a service request by clicking Create
Service Requests on the Service Center panel of the Avamar support page.
Note: To open a service request, you must have a valid support agreement. Contact your
EMC sales representative for details about obtaining a valid support agreement or with
questions about your account.
To review an open service request, click the Service Center link on the Service Center
panel, and then click View and manage service requests.
Preface
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar systems:
Email Home emails configuration, capacity, and general system information to EMC
Customer Support.
Your comments
Your suggestions help us to continue to improve the accuracy, organization, and overall
quality of the user publications. Send your opinions of this document to:
BSGDocumentation@emc.com
Page numbers
Preface
10
CHAPTER 1
Replacing Avamar Gen4S Server Components
This chapter provides an overview of the hardware environment in which you might
perform customer replaceable unit (CRU) procedures for Avamar Data Store Gen4S
systems. You should familiarize yourself with this information and the procedures in the
following chapters before performing any component removal or replacement.
Topics in this chapter include:
10
Utility node
In scalable multi-node Avamar servers, a single utility node provides essential internal
services for the server (for example, administrator server, replication, external
authentication, network time protocol [NTP], and Web access). Because utility nodes are
dedicated to running these essential services, they cannot be used to store backups.
11
Node components
Before handling Avamar Data Store Gen4S equipment, first familiarize yourself with the
Gen4S node types and component locations for your specific hardware. See the images
that follow for details.
Table 2 ADS Gen4S utility and accelerator node front panel components
12
Feature
Description
Service Tag
A pull-out label for node serial number and other system information.
Hard Drives
Two hot swappable 2.5 hard drives, in the 0 and 1 drive locations.
Rear view
Table 3 ADS Gen4S utility and accelerator node rear panel components
Feature
Description
Power supply #1
Power supply #2
NICs 1-8
Monitor port
Serial port
USB ports
RMM4 port
13
M600, M1200, M2400, Avamar Business Edition (S2400) nodes, and Gen4S Media Access node
Front view
Table 4 M600, M1200, M2400, Avamar Business Edition (S2400) nodes, Gen4S Media Access
node front panel components
14
Feature
Description
Service Tag
A pull-out label for node serial number and other system information.
Hard Drives
M600, M1200, M2400, Avamar Business Edition (S2400) node rear view
Table 5 M600, M1200, M2400, Avamar Business Edition (S2400) node rear panel components
Feature
Description
Power supply #1
Power supply #2
NICs 1-8
Monitor port
Serial port
USB ports
RMM4 port
15
Description
Power supply #1
Power supply #2
Dual Qlogic 8 Gbps fibre channel ports - connects a tape library or VTL to
the node
NICs 1-8
10GbE ports
Left: NIC 9 (eth8)
Right: NIC 10 (eth9)
Monitor port
Serial port
USB ports
RMM4 port
Do not remove replacement or upgrade CRUs from antistatic packaging until you are
ready to install them.
Gather the ESD kit and all other materials you need before you service a component.
Once servicing begins, you should avoid moving away from the work site; otherwise,
you may build up an electrostatic charge.
If an emergency arises and the ESD kit is not available, follow the precautions in
Emergency procedures (without an ESD kit) (page 17).
Before touching any CRU, touch a bare (unpainted) metal surface of the enclosure.
Before removing any CRU from its antistatic bag, perform the following at the same
time:
Place one hand firmly on a bare metal surface of the enclosure.
Pick up the CRU while it is still sealed in the antistatic bag.
Once you have done this, do not move around the room or contact other furnishings,
personnel, or surfaces until you have installed the CRU.
When you remove a CRU from the antistatic bag, avoid touching any electronic
components and circuits on it.
If you must move around the room or touch other surfaces before installing a CRU, first
place the CRU in the antistatic bag.
When you are ready again to install the CRU, repeat these precautions.
17
Do not remove a CRU from the cabinet until you have the replacement available.
18
Store a CRU in the antistatic bag and specially designed shipping container in which
you received it.
If you must store a CRU for a short time, ensure the temperature of the storage location
is within the limits specified by CRU technical specifications.
CHAPTER 2
Replacing a Hard Drive
This chapter describes how to replace a hot-pluggable hard drive in an Avamar Data Store
Gen4S node, a Gen4S Media Access node, or a Gen4S accelerator node. EMC part
numbers for hard drives are the following:
Avamar Business Edition (S2400) node and Gen4S Media Access nodes: 105-000-221
Overview.................................................................................................................
Identify the node with the defective hard drive........................................................
Connect to the node, verify defective hard drive ......................................................
Replace a hard drive................................................................................................
Confirm RAID rebuild ...............................................................................................
Package defective hard drive and return to factory...................................................
20
20
22
23
25
26
19
Overview
The following instructions call for hard drives in removable carriers to be removed from
and replaced in a backplane on the nodes system board.
IMPORTANT
You must use only drives that have been tested and approved for use with the Avamar
Data Store server and associated nodes.
Replacement hard drives for the Avamar Data Store server arrive blank at the customer
site, and they require no manual configuration. RAID software automatically rebuilds the
hard drive image when the new one is detected.
Before performing the following procedure, obtain the following information about your
Avamar system or node, as applicable:
Service tag/serial number of the Avamar node with the defective hard drive
IP address for the Avamar node with the defective hard drive
IMPORTANT
If you do not have this information, contact EMC Customer Support before proceeding.
To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure you
follow precautions and general safety procedures when removing, installing, or storing
customer-replaceable units. See General information for removing and installing CRUs
on page 16.
20
7. Locate the service tag on the left side of the front of the node. See the next two images
(top: Gen4S utility or accelerator node, bottom: M600 node, M1200 node, M2400
node, Avamar Business Edition [S2400] node, or Gen4S Media Access node).
8. Pull the service tag out to reveal the serial number of the node.
9. For the node with the defective hard drive, leave the bezel off. For all others, replace
the bezel.
21
When prompted, type the default root user account passphrase and press ENTER.
3. Check the drive to be replaced by typing on a single command line:
avsysreport pdisk | egrep 'Status|Physical Disk ID'
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
11
Online
6
Online
12
Online
7
Offline
8
Online
9
Online
0
Online
1
Online
2
Online
3
Online
10
Online
4
Online
5
Online
In the output above, the hard drive whose status is not Online is the one that must be
replaced. Note the Physical Disk ID number for use in the next section.
22
When viewing the node from the front, locate the defective hard drive according to the
physical disk ID location number indicated above.
Typically, the sled LED indicator blinks or is off when the hard drive has failed.
M600, M1200, M2400, Avamar Business Edition (S2400), or Gen4S Media Access
node
When viewing the node from the front, locate the defective hard drive according to the
physical disk ID location number indicated above.
Typically, the sled LED indicator blinks or is off when the hard drive has failed.
2. Compare the label on the front handle of the defective and replacement hard drives to
ensure you are replacing the defective one with the same sized equipment.
23
IMPORTANT
If you are replacing hard drives 9, 10, or 11, first swing out the Front Control Panel to the
right.
3. On the defective hard drive, press the release button, and then open the drive handle.
See next image.
4. Pull the failed hard drive from the node chassis until it is free of the drive bay.
24
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
Disk ID
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
11
Online
6
Rebuilding
12
Online
7
Online
8
Online
9
Online
0
Online
1
Online
2
Online
3
Online
10
Online
4
Online
5
Online
In the output above, the hard drive you replaced should display status of Rebuilding.
Highlight the entire Physical Disk ID line for the rebuilding hard drive (copies the text)
for use in the next step.
IMPORTANT
If the Status of the replacement disk drive is not Rebuilding, the node has more serious
problems than just a defective hard drive. In that case, arrange for a complete node
replacement.
25
where PHYSICALDISKIDLINE is the text you copied from the previous step (be sure to use
quote marks around the text). Information similar to the following appears:
Write Caching
Media Error Count
Firmware Revision
Serial Number
Device Speed
Media Type
Slot Number
Product ID
Other Error Count
Formatted Size
Raw Size
Native Command Queueing
Link Speed
Failure Predicted
Enclosure Device ID
Physical Disk ID
Device ID
Rebuild Progress
Vendor
Disk Type
SAS Address
Predictive Failure Count
Status
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Enabled
0
A870
YFGHDPDA
6.0Gb/s
SATA
11
HUA723020ALA640
0
1.817 TB
1.819 TB
Enabled
3.0Gb/s
No
11
11
23
8%
Intel
SATA
5001517E3B0BF0AB
0
Rebuilding
Note the values for Write Caching (Enabled), Rebuild Progress (a percentage), and
Status (Rebuilding). The RAID rebuild process can take hours to complete. It is finished
when Status is Online, Write Caching is Disabled, and Rebuild Progress is Not
Applicable.
IMPORTANT
If the Status of the replacement disk drive is not Rebuilding, the node has more serious
problems than just a bad hard drive. In that case, arrange for a complete node
replacement.
3. Close the command shell by typing:
exit
26
CHAPTER 3
Replacing a Power Supply
This chapter describes how to replace a power supply (EMC PN 105-000-244) in all
Avamar Data Store Gen4S node types.
Topics in this chapter include:
Overview.................................................................................................................
Identify the node with the defective power supply...................................................
Remove a power supply ..........................................................................................
Replace a power supply ..........................................................................................
Package defective power supply and return it to the factory.....................................
28
28
30
32
33
27
Overview
Each Avamar Data Store Gen4S node contains two power supplies, the second serving as
a redundant, hot-swappable power source. The node requires at least one power supply to
operate normally. The node is in redundant mode when two power supplies are installed
and both power supplies are connected to an AC power source. If either power supply
fails, it can be replaced during normal system operation.
The following conditions must be noted:
Table 7 Types of backups
Scenario
Requirement
Before performing the following procedure, obtain the following information about your
Avamar system or node, as applicable:
Service tag/serial number of the Avamar node with the defective power supply
IP address for the Avamar node with the defective power supply
To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure you
follow precautions and general safety procedures when removing, installing, or storing
customer-replaceable units. See General information for removing and installing CRUs
on page 16.
28
5. Locate the service tag on the left side of the front of the node. See the next two images
(top: Gen4S utility or accelerator node, bottom: M600 node, M1200 node, M2400
node, Avamar Business Edition [S2400] node, or Gen4S Media Access node).
6. Pull the service tag out to reveal the serial number of the node.
7. For the node with the defective power supply, leave the bezel off. For all others,
replace the bezel.
29
When prompted, type the default root user account passphrase and press ENTER.
3. Determine which power supply is defective by checking their statuses by typing:
ipmitool sdr type "Power Supply"
One of the two power supplies should have status (text at far right) that is not
Presence detected. Only the first example above indicates two nondefective
power supplies in operation. The other examples show status that identifies which
power supply is not working (PS1 or PS2).
See next images for PS1 and PS2 locations.
30
M600, M1200, M2400, Avamar Business Edition (S2400), and Gen4S Media Access
nodes
4. From the back of the cabinet, locate the defective power supply.
Typically, the LED indicator turns amber when the power supply has failed.
5. Undo the retaining clip securing the module's AC power cord, and unplug the cord.
6. Push the green latch on the faulted power supply module to the left while pulling the
supply out of the server by its handle.
IMPORTANT
Use caution when removing the failed power supply. It may be hot.
See next images of Gen4S utility node and storage node examples, respectively.
31
32
3. Using the original PuTTY session, ensure the new power supply is working properly by
typing:
ipmitool sdr type "Power Supply"
33