BNG M LI MY MU RICOH MP C6000, RICOH MP C6501

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Code

NGUYN NHN

SC101

Exposure lamp error

The white level peak did not reach the prescribed threshold
when the white plate was scanned.

Scanner home position error 1

The scanner home position sensor did not detect the home
SC120
position (did not go OFF) after the scanner moved forward 20
mm..
Scanner home position error 2
The scanner home position sensor did not go ON after the
SC121
scanner moved forward 6 mm and the feeler entered the HP
sensor.
Black level detection error
SC141 During AGC the value for black level was not within 3 of the
prescribed value.
SC142

SC143

SC144

SC161
SC165
SC180

SC181

SC182

SC195

SC202

KHC PHC
Dirty optics Dirty white plate Exposure lamp
defective Exposure lamp does not turn on Lamp
stabilizer defective High voltage line leak SIB
defective SBU defective
Scanner motor defective Scanner HP sensor
defective Harness between scanner motor and
SIOB disconnected or broken. SIOB defective
Scanner motor harness loose, broken, defective
Scanner motor defective Scanner HP sensor
disconnected, defective SIOB defective

SBU defective Harness defective Check

harnesses between SBU and IPU IPU defective
VBCU defective
Exposure lamp defective Harness disconnected,
White level detection error
damaged Dirty exposure glass, optics Scanner
During AGC the value for white level was not within -7 of the
motor, drive assembly defective SBU board
prescribed value.
defective
Clean the white plate Clean the optics and lenses
SBU Auto Adjust Error
Check the connectors between the SBU and IPU.
At power on the automatic white level adjustment failed.
Replace the SBU Replace the IPU Replace the
VBCU Replace the exposure lamp
SBU communication error
When the machine is switched on, or when the machine returns
to full operation from the energy save mode, the machine can SBU harness loose, disconnected, defective SBU
not access the SBU register, or the SBU register values are
board defective VBCU defective
abnormal. Note: The ASIC IDs read during automatic
adjustment of the SBU can be displayed with SP4600.
IPU error
Check harness connections between SBU and
Communication error between IPU, SBU, and VBCU.
IPU/VBCU IPU defective VBCU defective
Illegal Copy Prevention Error
ICIB connected incorrectly ICIB defective
An abnormality was detected with the ICIB board at power on.
Fan defective Foreign object interfering with
Scanner fan lock The fan motor next to the SIOB did not
operation of fan Motor harness loose, disconnected,
switch on within 10 sec. after the CPU issued the ON signal.
or broken SIOB defective
Check the fan connections Fan defective Check
Scanner Fan Error: Lamp Stabilizer
SBU connection Check SIOB connection SBU
The exposure lamp regulator fan is not rotating.
defective SIOB defective
Scanner Fan Error: Right Side
Check the fan connections Fan defective Check
The fan located on the right side of the exposure unit is not
SBU connection Check SIOB connection SBU
rotating.
defective SIOB defective
Confirm the correct serial number of the machine in
Machine serial number error
the specifications Important: When SC195 occurs,
The number registered for the machine serial number does not
the serial number must be input. Please contact your
match.
technical supervisor.
Harness to polygon motor drive board
Polygon motor error: ON timeout
disconnected, defective Polygon motor defective
The polygon mirror motor does not reach the targeted operating
Polygon motor drive board defective Polygon
speed within the prescribed time
motor defective.

 Harness to polygon motor driver board

Polygon motor error: OFF timeout
disconnected, defective Polygon motor defective
SC203 The polygon mirror motor does leave the READY status within
Polygon motor driver board defective Polygon
3 seconds after the polygon motor switches off.
motor defective.
Code
Description
Causes
Polygon motor error: XSCRDY signal error
Harness to polygon motor driver board
SC204 The polygon motor stopped operating while the LD unit was disconnected, defective Polygon motor defective
firing.
Polygon motor driver board defective
Laser beam detection error: K (Black)
Laser synchronization detector sensor connection
The laser synchronization sensor failed to detect the beginning
loose, not connected Laser synchronization detector
SC210 and end of the laser beam flash for the designated color onto
sensor defective LD unit defective IPU defective
the polygon mirror while the mirror is rotating at the prescribed
VBCU defective
number of revolutions.
Laser beam detection error: Y (Yellow)
Laser synchronization detector sensor connection
The laser synchronization sensor failed to detect the beginning
loose, not connected Laser synchronization detector
SC211 and end of the laser beam flash for the designated color onto
sensor defective LD unit defective IPU defective
the polygon mirror while the mirror is rotating at the prescribed
VBCU defective
number of revolutions.
Laser beam detection error: M (Magenta)
Laser synchronization detector sensor connection
The laser synchronization sensor failed to detect the beginning
loose, not connected Laser synchronization detector
SC212 and end of the laser beam flash for the designated color onto
sensor defective LD unit defective IPU defective
the polygon mirror while the mirror is rotating at the prescribed
VBCU defective
number of revolutions.
Laser beam detection error: C (Cyan)
Laser synchronization detector sensor connection
The laser synchronization sensor failed to detect the beginning
loose, not connected Laser synchronization detector
SC213 and end of the laser beam flash for the designated color onto
sensor defective LD unit defective IPU defective
the polygon mirror while the mirror is rotating at the prescribed
VBCU defective
number of revolutions.
Laser Synchronization Detector Error: K Leading Edge: LD0
Harness between the laser synchronizing detector
While the polygon motor is rotating normally, no
and I/F unit is disconnected, defective Check all
SC220
synchronizing detection signal is output for LD0 black, or
connections between LD unit, LDB, IPU LD unit
leading edge, even after the laser diode has been firing for 2
LDB defective IPU defective
sec.
Laser Synchronization Detector Error: K Leading Edge (Not
Harness between the laser synchronizing detector
LD0)
and I/F unit is disconnected, defective Check all
SC221
While the polygon motor is rotating normally, no
connections between LD unit, LDB, IPU LD unit
synchronizing detection signal is output for black, leading edge
LDB defective IPU defective
for any LD other than LD0.
Laser Synchronization Detector Error: Y Leading Edge: LD0 Harness between the laser synchronizing detector
While the polygon motor is rotating normally, no
and I/F unit is disconnected, defective Check all
SC222
synchronizing detection signal is output for LD0 yellow,
connections between LD unit, LDB, IPU LD unit
leading edge.
LDB defective IPU defective
Laser Synchronization Detector Error: Y Leading Edge (Not
Harness between the laser synchronizing detector
LD0)
and I/F unit is disconnected, defective Check all
SC223
While the polygon motor is rotating normally, no
connections between LD unit, LDB, IPU LD unit
synchronizing detection signal is output for yellow, leading
LDB defective IPU defective
edge for any LD other than LD0.
Laser Synchronization Detector Error: M Leading Edge: LD0 Harness between the laser synchronizing detector
While the polygon motor is rotating normally, no
and I/F unit is disconnected, defective Check all
SC224
synchronizing detection signal is output for LD0 magenta,
connections between LD unit, LDB, IPU LD unit
leading edge.
LDB defective IPU defective
Laser Synchronization Detector Error: M Leading Edge (Not
Harness between the laser synchronizing detector
LD0)
and I/F unit is disconnected, defective Check all
SC225
While the polygon motor is rotating normally, no
connections between LD unit, LDB, IPU LD unit
synchronizing detection signal is output for magenta, leading
LDB defective IPU defective
edge for any LD other than LD0.

Laser Synchronization Detector Error: C Leading Edge: LD0

While the polygon motor is rotating normally, no
SC226
synchronizing detection signal is output for LD0 cyan, leading
edge.
Laser Synchronization Detector Error: C Leading Edge (Not
LD0)
SC227
While the polygon motor is rotating normally, no
synchronizing detection signal is output for cyan, leading
edgefor any LD other than LD0.

Harness between the laser synchronizing detector

and I/F unit is disconnected, defective Check all
connections between LD unit, LDB, IPU LD unit
LDB defective IPU defective
Harness between the laser synchronizing detector
and I/F unit is disconnected, defective Check all
connections between LD unit, LDB, IPU LD unit
LDB defective IPU defective

Harness between the VBCU and LDB unit

FGATE error: Feedback remains HIGH for K write
disconnected, loose, or defective. LD unit defective
SC230 After the start of timing to create the black image, the PFGATE
IPU defective Controller board disconnected,
register of the GAVD did not assert
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error: Feedback remains LOW for K write
disconnected, loose, or defective. LD unit defective
SC231 After the start of timing to create the black image, the PFGATE
IPU defective Controller board disconnected,
register of the GAVD did not assert.
defective HDD defective
Code
Description
Causes
Harness between the VBCU and LDB unit
FGATE error: Feedback remains HIGH for Y write
disconnected, loose, or defective. LD unit defective
SC232
After the start of timing to create the yellow image, the
IPU defective Controller board disconnected,
PFGATE register of the GAVD did not assert.
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error: Feedback remains LOW for Y write
disconnected, loose, or defective. LD unit defective
SC233
After the start of timing to create the yellow image, the
IPU defective Controller board disconnected,
PFGATE register of the GAVD did not assert.
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error 1: Feedback remains HIGH for M write
disconnected, loose, or defective. LD unit defective
SC234
After the start of timing to create the magenta image, the
IPU defective Controller board disconnected,
PFGATE register of the GAVD did not assert.
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error: Feedback remains LOW for M write
disconnected, loose, or defective. LD unit defective
SC235
After the start of timing to create the magenta image, the
IPU defective Controller board disconnected,
PFGATE register of the GAVD does not assert.
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error 1: Feedback remains HIGH for C write
disconnected, loose, or defective. LD unit defective
SC236 After the start of timing to create the cyan image, the PFGATE
IPU defective Controller board disconnected,
register of the GAVD did not assert.
defective HDD defective
Harness between the VBCU and LDB unit
FGATE error: Feedback remains LOW for C write
disconnected, loose, or defective. LD unit defective
SC237 After the start of timing to create the cyan image, the PFGATE
IPU defective Controller board disconnected,
register of the GAVD does not assert.
defective HDD defective
LD error: K
An error occurred at the LD error terminal of the K, Y, M, or C LD defective due to wear, damage, short circuit
SC240
LD driver after initialization of the LD because the power to
LDB harness disconnected, loose or defective
the LD was higher or lower than the prescribed limit.
LD error: Y
An error occurred at the LD error terminal of the K, Y, M, or C LD defective due to wear, damage, short circuit
SC241
LD driver after initialization of the LD because the power to
LDB harness disconnected, loose or defective
the LD was higher or lower than the prescribed limit.
LD error: M
An error occurred at the LD error terminal of the K, Y, M, or C LD defective due to wear, damage, short circuit
SC242
LD driver after initialization of the LD because the power to
LDB harness disconnected, loose or defective
the LD was higher or lower than the prescribed limit.
SC243
LD error: C
LD defective due to wear, damage, short circuit

SC268

SC270

SC271

SC272

SC285
Code
SC300

SC301

SC302

SC303

An error occurred at the LD error terminal of the K, Y, M, or C

LD driver after initialization of the LD because the power to
LDB harness disconnected, loose or defective
the LD was higher or lower than the prescribed limit.
Optical unit sensor error
Thermistor disconnected (causes extremely low
At power on, one of the two temperature sensors in the optics temperature reading) Thermistor damaged and short
unit detected a temperature lower than -10C. -or- It detected a
circuited (causes extremely high temperature
temperature higher than 80C.
reading) VBCU defective
Skew Control Upper Lower Limit: Y
ITB not installed correctly. ITB defective
The pulse total for Yellow skew control is not within the
Optical unit installed incorrectly Optical unit
prescribed range.
defective
Skew Control Upper Lower Limit: M
ITB not installed correctly. ITB defective
The pulse total for Magenta skew control is not within the
Optical unit installed incorrectly Optical unit
prescribed range.
defective
Skew Control Upper Lower Limit: C
ITB not installed correctly. ITB defective
The pulse total for Cyan skew control is not within the
Optical unit installed incorrectly Optical unit
prescribed range.
defective
Fusing belt installed incorrectly Fusing belt
MUSIC Continuous Failure
surface scoured, scratched MUSIC sensors dirty,
The MUSIC adjustment failed after four attempts.
defective
Description
Causes
CGB power pack connection loose, broken
Drum charge corona wire error: K
defective Check CGB power pack connection to
The output of the charge corona wire of the black PCU is
BCU CGB power pack defective BCU defective
abnormal.
Replace OPC drum
Disconnect the high voltage cable from Terminal C
of the multiple high-voltage supply board. Attach a
voltmeter to the terminal. If there is no output from
the terminal, replace the high voltage power supply.
-or- If there is output from the terminal, test the
AC charge output error: M
resistance between the high voltage cable and the
An interrupt checks the status of the power pack every 10 ms.
ground. If resistance is nearly "0", check the highThis SC is issued if the VBCU detects a short in the AC charge
voltage harness for defects and replace it if
for M, C, Y.
necessary. Test the conductivity between the OPC
unit and the ground. If there is no conductivity
between the OPC unit and ground, replace the OPC
unit. If there is no charge PWM signal, replace the
harness and/or VBCU.
Disconnect the high voltage cable from Terminal C
of the multiple high-voltage supply board. Attach a
voltmeter to the terminal. If there is no output from
the terminal, replace the high voltage power supply.
-or- If there is output from the terminal, test the
AC charge output error: C
resistance between the high voltage cable and the
An interrupt checks the status of the power pack every 10 ms.
ground. If resistance is nearly "0", check the highThis SC is issued if the VBCU detects a short in the AC charge
voltage harness for defects and replace it if
for M, C, Y.
necessary. Test the conductivity between the OPC
unit and the ground. If there is no conductivity
between the OPC unit and ground, replace the OPC
unit. If there is no charge PWM signal, replace the
harness and/or VBCU.
AC charge output error: Y
Disconnect the high voltage cable from Terminal C
An interrupt checks the status of the power pack every 10 ms. of the multiple high-voltage supply board. Attach a
This SC is issued if the VBCU detects a short in the AC charge voltmeter to the terminal. If there is no output from
for M, C, Y.
the terminal, replace the high voltage power supply.
-or- If there is output from the terminal, test the
resistance between the high voltage cable and the

SC304

SC308

SC313

SC314

SC315

SC316

SC317

SC318

SC319

SC320

SC321
Code
SC322

ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if
necessary. Test the conductivity between the OPC
unit and the ground. If there is no conductivity
between the OPC unit and ground, replace the OPC
unit. If there is no charge PWM signal, replace the
harness and/or VBCU.
Turn the machine power off/on CGB power pack
Charge Corona Error: Charge Leak (K PCU)
harness connectors loose, broken, defective Corona
A abnormal detection signal (H) was detected for longer than
wire caps loose, missing CGB power pack
250 ms.
defective Charge corona unit connectors loose,
broken, defective
Charge Corona Error: Wire Cleaner Error (K PCU)
The charge corona wire cleaner motor remained locked after Turn the machine power off/on Motor overloaded
the motor was switched on, or failed to switch off within the
due to a physical obstruction Motor defective
prescribed time after cleaning started.
Make sure that the settings of SP2202 are at the
Charge, development error: M
defaults. Check harness connections between
After the M, C, or Y drum started to rotate, the feedback for the
charge roller and transfer power pack. Defective
charge unit of the color dropped below 0.3V.
charge roller Defective power pack
Make sure that the settings of SP2202 are at the
Charge, development error: C
defaults. Check harness connections between
After the M, C, or Y drum started to rotate, the feedback for the
charge roller and transfer power pack. Defective
charge unit of the color dropped below 0.3V.
charge roller Defective power pack
Make sure that the settings of SP2202 are at the
Charge, development error: Y
defaults. Check harness connections between
After the M, C, or Y drum started to rotate, the feedback for the
charge roller and transfer power pack. Defective
charge unit of the color dropped below 0.3V.
charge roller Defective power pack
Check the connections of the charge unit of the
Drum Charge Error: K
PCU where the problem occurred. Replace the
Drum charge output voltage (Vpp) exceeded 2.8 kV.
charge unit of the PCU (CBG power pack for the K
PCU, charge roller unit for YMC PCUs)
Check the connections of the charge unit of the
Drum Charge Error: M
PCU where the problem occurred. Replace the
Drum charge output voltage (Vpp) exceeded 2.8 kV.
charge unit of the PCU (CBG power pack for the K
PCU, charge roller unit for YMC PCUs)
Check the connections of the charge unit of the
Drum Charge Error: C
PCU where the problem occurred. Replace the
Drum charge output voltage (Vpp) exceeded 2.8 kV.
charge unit of the PCU (CBG power pack for the K
PCU, charge roller unit for YMC PCUs)
Check the connections of the charge unit of the
Drum Charge Error: Y
PCU where the problem occurred. Replace the
Drum charge output voltage (Vpp) exceeded 2.8 kV.
charge unit of the PCU (CBG power pack for the K
PCU, charge roller unit for YMC PCUs)
Development power pack defective High voltage
Development power pack error: K
power supply defective High voltage power supply
This SC is issued if the VBCU detects a short in the
harness defective Development unit defective IOB
development DC charge for K, M, C, Y.
harness disconnected or defective IOB defective
Development power pack defective High voltage
Development power pack error: M
power supply defective High voltage power supply
This SC is issued if the VBCU detects a short in the
harness defective Development unit defective IOB
development DC charge for K, M, C, Y.
harness disconnected or defective IOB defective
Description
Causes
Development power pack error: C
Development power pack defective High voltage
This SC is issued if the VBCU detects a short in the
power supply defective High voltage power supply

harness defective Development unit defective IOB

harness disconnected or defective IOB defective
Development power pack defective High voltage
Development power pack error: Y
power supply defective High voltage power supply
This SC is issued if the VBCU detects a short in the
harness defective Development unit defective IOB
development DC charge for K, M, C, Y.
harness disconnected or defective IOB defective
Development motor error: K
Development motor shaft locked, blocked by
The PLL lock signal remained HIGH or LOW for longer than obstruction Development motor defective DRB
the prescribed time for the K, M, C, or Y, development motor.
defective
Development motor error: M
Development motor shaft locked, blocked by
The PLL lock signal remained HIGH or LOW for longer than obstruction Development motor defective DRB
the prescribed time for the K, M, C, or Y, development motor.
defective
Development motor error: C
Development motor shaft locked, blocked by
The PLL lock signal remained HIGH or LOW for longer than obstruction Development motor defective DRB
the prescribed time for the K, M, C, or Y, development motor.
defective
Development motor error: Y
Development motor shaft locked, blocked by
The PLL lock signal remained HIGH or LOW for longer than obstruction Development motor defective DRB
the prescribed time for the K, M, C, or Y, development motor.
defective
1. Open the front door. 2. Pull out the film seal from
the black, magenta, cyan, or yellow developer bottle.
Developer set error: K
3. Do the correct SP for the affected color: SP3801
The value of Vcnt is set at the maximum or minimum setting 003 to initialize the TD sensor for K. SP3801 004
when the TD sensor is initialized.
to initialize the TD sensor for M. SP3801 005 to
initialize the TD sensor for C. SP3801 006 to
initialize the TD sensor for Y
1. Open the front door. 2. Pull out the film seal from
the black, magenta, cyan, or yellow developer bottle.
Developer set error: M
3. Do the correct SP for the affected color: SP3801
The value of Vcnt is set at the maximum or minimum setting 003 to initialize the TD sensor for K. SP3801 004
when the TD sensor is initialized.
to initialize the TD sensor for M. SP3801 005 to
initialize the TD sensor for C. SP3801 006 to
initialize the TD sensor for Y
1. Open the front door. 2. Pull out the film seal from
the black, magenta, cyan, or yellow developer bottle.
Developer set error: C
3. Do the correct SP for the affected color: SP3801
The value of Vcnt is set at the maximum or minimum setting 003 to initialize the TD sensor for K. SP3801 004
when the TD sensor is initialized.
to initialize the TD sensor for M. SP3801 005 to
initialize the TD sensor for C. SP3801 006 to
initialize the TD sensor for Y
1. Open the front door. 2. Pull out the film seal from
the black, magenta, cyan, or yellow developer bottle.
Developer set error: Y
3. Do the correct SP for the affected color: SP3801
The value of Vcnt is set at the maximum or minimum setting 003 to initialize the TD sensor for K. SP3801 004
when the TD sensor is initialized.
to initialize the TD sensor for M. SP3801 005 to
initialize the TD sensor for C. SP3801 006 to
initialize the TD sensor for Y
Toner supply motor error
Motor harness disconnected, loose, or defective
2 sec. after the motor START signal is output, a LOCK signal Toner pump overload Sub hopper overload Toner
cannot be detected.
hopper motor defective
Developer bottle not set correctly Developer in
Developer Fill Error: K
the bottle is clogged and not flowing Note: For
The PCU failed to fill with developer from the developer bottle detailed information about how to handle problems
when SP3814-1 was executed.
developer filling, see "Handling Problems with
Developer Filling" under "PCU" in Section 3.
Developer Fill Error: M
Developer bottle not set correctly Developer in
The PCU failed to fill with developer from the developer bottle
the bottle is clogged and not flowing Note: For
development DC charge for K, M, C, Y.

SC323

SC324

SC325

SC326

SC327

SC336

SC337

SC338

SC339

SC348

SC350

SC351

when SP3814-1 was executed.

Developer Fill Error: C

SC352 The PCU failed to fill with developer from the developer bottle
when SP3814-1 was executed.

Developer Fill Error: Y

SC353 The PCU failed to fill with developer from the developer bottle
when SP3814-1 was executed.
Code

Description

TD sensor (Vt high) error: K

SC360 The Vt value of the black, magenta, cyan, or yellow TD sensor
exceeds 0.5V for 10 counts.

TD sensor (Vt high) error: M

SC361 The Vt value of the black, magenta, cyan, or yellow TD sensor
exceeds 0.5V for 10 counts.

TD sensor (Vt high) error: C

SC362 The Vt value of the black, magenta, cyan, or yellow TD sensor
exceeds 0.5V for 10 counts.

TD sensor (Vt high) error: Y

SC363 The Vt value of the black, magenta, cyan, or yellow TD sensor
exceeds 0.5V for 10 counts.

TD sensor (Vt low) error: K

SC364 The Vt value of the black, magenta, cyan, or yellow TD sensor
is below 0.5V for 10 counts.

TD sensor (Vt low) error: M

SC365 The Vt value of the black, magenta, cyan, or yellow TD sensor
is below 0.5V for 10 counts.

TD sensor (Vt low) error: C

SC366 The Vt value of the black, magenta, cyan, or yellow TD sensor
is below 0.5V for 10 counts.

detailed information about how to handle problems

developer filling, see "Handling Problems with
Developer Filling" under "PCU" in Section 3.
Developer bottle not set correctly Developer in
the bottle is clogged and not flowing Note: For
detailed information about how to handle problems
developer filling, see "Handling Problems with
Developer Filling" under "PCU" in Section 3.
Developer bottle not set correctly Developer in
the bottle is clogged and not flowing Note: For
detailed information about how to handle problems
developer filling, see "Handling Problems with
Developer Filling" under "PCU" in Section 3.
Causes
Black, magenta, cyan, or yellow TD sensor
disconnected Harness between TD sensor and PCU
defective Defective TD sensor, replace the PCU
Note: The TD sensor cannot be replaced
independently. The PCU must be replaced if the TD
sensor is defective.
Black, magenta, cyan, or yellow TD sensor
disconnected Harness between TD sensor and PCU
defective Defective TD sensor, replace the PCU
Note: The TD sensor cannot be replaced
independently. The PCU must be replaced if the TD
sensor is defective.
Black, magenta, cyan, or yellow TD sensor
disconnected Harness between TD sensor and PCU
defective Defective TD sensor, replace the PCU
Note: The TD sensor cannot be replaced
independently. The PCU must be replaced if the TD
sensor is defective.
Black, magenta, cyan, or yellow TD sensor
disconnected Harness between TD sensor and PCU
defective Defective TD sensor, replace the PCU
Note: The TD sensor cannot be replaced
independently. The PCU must be replaced if the TD
sensor is defective.
TD sensor harness disconnected, loose, defective
A drawer connector (located on the rear of a
development unit) disconnected, loose, defective
TD sensor defective, replace the PCU Note: The TD
sensor cannot be replaced independently. The PCU
must be replaced if the TD sensor is defective.
TD sensor harness disconnected, loose, defective
A drawer connector (located on the rear of a
development unit) disconnected, loose, defective
TD sensor defective, replace the PCU Note: The TD
sensor cannot be replaced independently. The PCU
must be replaced if the TD sensor is defective.
TD sensor harness disconnected, loose, defective
A drawer connector (located on the rear of a
development unit) disconnected, loose, defective
TD sensor defective, replace the PCU Note: The TD
sensor cannot be replaced independently. The PCU
must be replaced if the TD sensor is defective.

TD sensor (Vt low) error: Y

SC367 The Vt value of the black, magenta, cyan, or yellow TD sensor
is below 0.5V for 10 counts.

SC372

TD sensor adjustment error: K

During TD sensor initialization with SP3801, the output value
of the black, magenta, cyan, or yellow TD sensor is not within
the range of 2.5+-0.2V

SC373

TD sensor adjustment error: M

During TD sensor initialization with SP3801, the output value
of the black, magenta, cyan, or yellow TD sensor is not within
the range of 2.5+-0.2V

SC374

TD sensor adjustment error: C

During TD sensor initialization with SP3801, the output value
of the black, magenta, cyan, or yellow TD sensor is not within
the range of 2.5+-0.2V

SC375

TD sensor adjustment error: Y

During TD sensor initialization with SP3801, the output value
of the black, magenta, cyan, or yellow TD sensor is not within
the range of 2.5+-0.2V

SC396

SC397

SC398

Code

SC399

SC400
SC410

TD sensor harness disconnected, loose, defective

A drawer connector (located on the rear of a
development unit) disconnected, loose, defective
TD sensor defective, replace the PCU Note: The TD
sensor cannot be replaced independently. The PCU
must be replaced if the TD sensor is defective.
TD harness sensor disconnected, loose or defective
Harness between TD sensor and drawer
disconnected, defective TD sensor defective,
replace the PCU Note: The TD sensor cannot be
replaced independently. The PCU must be replaced if
the TD sensor is defective.
TD harness sensor disconnected, loose or defective
Harness between TD sensor and drawer
disconnected, defective TD sensor defective,
replace the PCU Note: The TD sensor cannot be
replaced independently. The PCU must be replaced if
the TD sensor is defective.
TD harness sensor disconnected, loose or defective
Harness between TD sensor and drawer
disconnected, defective TD sensor defective,
replace the PCU Note: The TD sensor cannot be
replaced independently. The PCU must be replaced if
the TD sensor is defective.
TD harness sensor disconnected, loose or defective
Harness between TD sensor and drawer
disconnected, defective TD sensor defective,
replace the PCU Note: The TD sensor cannot be
replaced independently. The PCU must be replaced if
the TD sensor is defective.

Drum motor error: K

The motor is trying to rotate at power on or during normal
Drum motor harness loose, broken, defective
operation but there is an excessive load on the drum shaft. The
Drum motor defective DTMB defective
motor has no traction (due to a bent cleaning blade, for
example).
Drum motor error: M
The motor is trying to rotate at power on or during normal
Drum motor harness loose, broken, defective
operation but there is an excessive load on the drum shaft. The
Drum motor defective DTMB defective
motor has no traction (due to a bent cleaning blade, for
example).
Drum motor error: C
The motor is trying to rotate at power on or during normal
Drum motor harness loose, broken, defective
operation but there is an excessive load on the drum shaft. The
Drum motor defective DTMB defective
motor has no traction (due to a bent cleaning blade, for
example).
Description
Causes
Drum motor error: Y
The motor is trying to rotate at power on or during normal
Drum motor harness loose, broken, defective
operation but there is an excessive load on the drum shaft. The
Drum motor defective DTMB defective
motor has no traction (due to a bent cleaning blade, for
example).
ID sensor error: Calibration
ID sensor harness disconnected, loose, defective
Before adjustment Vsg_reg<0.5 but Vsg_reg could not be
ID sensor dirty ID sensor defective ITB unit
adjusted to the target Vsg_reg = 4.0+-0.2V during process
drawer connector dirty
control.
ID sensor error: Development K
Toner density abnormal. Refer to the image

SC411

SC412

SC413

SC414

SC415

SC416

SC417

SC418
SC420

troubleshooting section in Section 4 of the Venus-C1

B132 Service Manual (Self-Check Error Codes 55 to
Development gamma for black, magenta, cyan, or yellow is not
59, 61). LD sensor harness loose, broken, defective
within range (0.3 to 6.0). Process control halts when this SC is
Potential sensor defective LD unit not firing ITB
issued.
separation for CMY abnormal Transfer power pack
defective)
Toner density abnormal. Refer to the image
troubleshooting section in Section 4 of the Venus-C1
ID sensor error: Development M
B132 Service Manual (Self-Check Error Codes 55 to
Development gamma for black, magenta, cyan, or yellow is not
59, 61). LD sensor harness loose, broken, defective
within range (0.3 to 6.0). Process control halts when this SC is
Potential sensor defective LD unit not firing ITB
issued.
separation for CMY abnormal Transfer power pack
defective)
Toner density abnormal. Refer to the image
troubleshooting section in Section 4 of the Venus-C1
ID sensor error: Development C
B132 Service Manual (Self-Check Error Codes 55 to
Development gamma for black, magenta, cyan, or yellow is not
59, 61). LD sensor harness loose, broken, defective
within range (0.3 to 6.0). Process control halts when this SC is
Potential sensor defective LD unit not firing ITB
issued.
separation for CMY abnormal Transfer power pack
defective)
Toner density abnormal. Refer to the image
troubleshooting section in Section 4 of the Venus-C1
ID sensor error: Development Y
B132 Service Manual (Self-Check Error Codes 55 to
Development gamma for black, magenta, cyan, or yellow is not
59, 61). LD sensor harness loose, broken, defective
within range (0.3 to 6.0). Process control halts when this SC is
Potential sensor defective LD unit not firing ITB
issued.
separation for CMY abnormal Transfer power pack
defective)
Toner density abnormal. Refer to the image
ID sensor error: Development start voltage K
troubleshooting section in Section 4 of the Venus-C1
The development start voltage in the development of the black, B132 Service Manual (Self-Check Error Codes 55 to
magenta, cyan, or yellow PCU is not within the correct range
59, 61). Potential sensor defective LD unit not
(+-150V)
firing ITB separation for CMY abnormal Transfer
power pack defective
Toner density abnormal. Refer to the image
ID sensor error: Development start voltage M
troubleshooting section in Section 4 of the Venus-C1
The development start voltage in the development of the black, B132 Service Manual (Self-Check Error Codes 55 to
magenta, cyan, or yellow PCU is not within the correct range
59, 61). Potential sensor defective LD unit not
(+-150V)
firing ITB separation for CMY abnormal Transfer
power pack defective
Toner density abnormal. Refer to the image
ID sensor error: Development start voltage C
troubleshooting section in Section 4 of the Venus-C1
The development start voltage in the development of the black, B132 Service Manual (Self-Check Error Codes 55 to
magenta, cyan, or yellow PCU is not within the correct range
59, 61). Potential sensor defective LD unit not
(+-150V)
firing ITB separation for CMY abnormal Transfer
power pack defective
Toner density abnormal. Refer to the image
ID sensor error: Development start voltage Y
troubleshooting section in Section 4 of the Venus-C1
The development start voltage in the development of the black, B132 Service Manual (Self-Check Error Codes 55 to
magenta, cyan, or yellow PCU is not within the correct range
59, 61). Potential sensor defective LD unit not
(+-150V)
firing ITB separation for CMY abnormal Transfer
power pack defective
LED error during Vsg adjustment
PWM value: Ifsg>3000 This means the current to the LED of
ID sensor dirty ID sensor defective
the ID sensor is abnormal.
Potential sensor error: Vd Adjustment K
Drum potential sensor harness, connector is loose,
The development potential of the drum before exposure (Vd)
broken, defective Drum potential sensor dirty

cannot be adjusted to within +-8 V of the target voltage (900V).

SC421

Potential sensor error: Vd Adjustment K

The development potential of the drum before exposure (Vd)
cannot be adjusted to within +-8 V of the target voltage (900V).

SC422

Potential sensor error: Vd Adjustment M

The development potential of the drum before exposure (Vd)
cannot be adjusted to within +-8 V of the target voltage (900V).

SC423

Potential sensor error: Vd Adjustment C

The development potential of the drum before exposure (Vd)
cannot be adjusted to within +-8 V of the target voltage (900V).

Code

Description

SC423

Potential sensor error: Vd Adjustment Y

The development potential of the drum before exposure (Vd)
cannot be adjusted to within +-8 V of the target voltage (900V).

Potential sensor error 5: Vl adjustment K

SC424 Vpl could not be adjusted to within +-5V of the target Vpl after
exposure of the ID sensor patterns.
Potential sensor error 6: Vl adjustment M
SC425 Vpl could not be adjusted to within +-5V of the target Vpl after
exposure of the ID sensor patterns.
Potential sensor error 7: Vl adjustment C
SC426 Vpl could not be adjusted to within +-5V of the target Vpl after
exposure of the ID sensor patterns.
Potential sensor error 8: Vl adjustment Y
SC427 Vpl could not be adjusted to within +-5V of the target Vpl after
exposure of the ID sensor patterns.
Potential sensor error 1: Vr K
Vr > 200V. The residual voltage (Vr), the amount of voltage
SC432
that remains on the surface of the drum after the QL fires is
greater than 200V.
Potential sensor error 2: Vr M
Vr > 200V. The residual voltage (Vr), the amount of voltage
SC433
that remains on the surface of the drum after the QL fires is
greater than 200V.
Potential sensor error 3: Vr C
Vr > 200V. The residual voltage (Vr), the amount of voltage
SC434
that remains on the surface of the drum after the QL fires is
greater than 200V.
Potential sensor error 4: Vr Y
Vr > 200V. The residual voltage (Vr), the amount of voltage
SC435
that remains on the surface of the drum after the QL fires is
greater than 200V.
SC436
Potential sensor error: Vd K
The VdHome reading, the first step of the process control selfcheck, detected that the development potential of the

Drum potential sensor defective Drum connector,

harness loose, broken, defective Development
power pack defective VBCU defective
Drum potential sensor harness, connector is loose,
broken, defective Drum potential sensor dirty
Drum potential sensor defective Drum connector,
harness loose, broken, defective Development
power pack defective VBCU defective
Drum potential sensor harness, connector is loose,
broken, defective Drum potential sensor dirty
Drum potential sensor defective Drum connector,
harness loose, broken, defective Development
power pack defective VBCU defective
Drum potential sensor harness, connector is loose,
broken, defective Drum potential sensor dirty
Drum potential sensor defective Drum connector,
harness loose, broken, defective Development
power pack defective VBCU defective
Causes
Drum potential sensor harness, connector is loose,
broken, defective Drum potential sensor dirty
Drum potential sensor defective Drum connector,
harness loose, broken, defective Development
power pack defective VBCU defective
Drum worn LD unit dirty Poor drum ground
connection
Drum worn LD unit dirty Poor drum ground
connection
Drum worn LD unit dirty Poor drum ground
connection
Drum worn LD unit dirty Poor drum ground
connection
Potential sensor dirty Potential sensor defective
Charge roller defective Charge power pack
defective OPC defective
Potential sensor dirty Potential sensor defective
Charge roller defective Charge power pack
defective OPC defective
Potential sensor dirty Potential sensor defective
Charge roller defective Charge power pack
defective OPC defective
Potential sensor dirty Potential sensor defective
Charge roller defective Charge power pack
defective OPC defective
Potential sensor dirty Potential sensor defective
Charge roller defective Charge power pack
defective OPC defective

unexposed areas of the drum are not within the prescribed

range (-500 to -800)
Potential sensor error: Vd M
The VdHome reading, the first step of the process control self- Potential sensor dirty Potential sensor defective
SC437
check, detected that the development potential of the
Charge roller defective Charge power pack
unexposed areas of the drum are not within the prescribed
defective OPC defective
range (-500 to -800)
Potential sensor error: Vd C
The VdHome reading, the first step of the process control self- Potential sensor dirty Potential sensor defective
SC438
check, detected that the development potential of the
Charge roller defective Charge power pack
unexposed areas of the drum are not within the prescribed
defective OPC defective
range (-500 to -800)
Potential sensor error: Vd Y
The VdHome reading, the first step of the process control self- Potential sensor dirty Potential sensor defective
SC439
check, detected that the development potential of the
Charge roller defective Charge power pack
unexposed areas of the drum are not within the prescribed
defective OPC defective
range (-500 to -800)
Transfer belt damaged, insulation damaged
Image transfer power pack error: K
Insulation on high voltage cable damaged Another
An interrupt checks the status of the power pack every 10 ms.
SC440
hot point inside the machine has damaged insulation
This SC is issued if the VBCU detects a short in the power
Insulation around high-voltage power supply
pack for K, M, C, or Y.
damaged
Transfer belt damaged, insulation damaged
Image transfer power pack error: M
Insulation on high voltage cable damaged Another
An interrupt checks the status of the power pack every 10 ms.
SC441
hot point inside the machine has damaged insulation
This SC is issued if the VBCU detects a short in the power
Insulation around high-voltage power supply
pack for K, M, C, or Y.
damaged
Code
Description
Causes
Transfer belt damaged, insulation damaged
Image transfer power pack error: C
Insulation on high voltage cable damaged Another
An interrupt checks the status of the power pack every 10 ms.
SC442
hot point inside the machine has damaged insulation
This SC is issued if the VBCU detects a short in the power
Insulation around high-voltage power supply
pack for K, M, C, or Y.
damaged
Transfer belt damaged, insulation damaged
Image transfer power pack error: Y
Insulation on high voltage cable damaged Another
An interrupt checks the status of the power pack every 10 ms.
SC443
hot point inside the machine has damaged insulation
This SC is issued if the VBCU detects a short in the power
Insulation around high-voltage power supply
pack for K, M, C, or Y.
damaged
Image transfer motor error
ITB motor defective ITB control board defective
SC445 The control board of the ITB motor belt generated signals that ITB overloaded Encoder strip on the edge of the
indicate there is problem with the image transfer belt motor.
ITB damaged.
ITB lift motor error
ITB lift sensor dirty, disconnected, defective ITB
The state of the ITB lift sensor does not change its state
SC446
lift motor disconnected, defective ITB sensor
(switching from off to on or vice versa), even after the ITB lift
defective ITB lift motor defective
motor starts rotating.
Image transfer roller position error
The machine checks for the presence of the K STC and the
Transfer belt release lever down Lift sensor
SC447
checks the status of the K image transfer roller lift sensor after connector loose, broken, dirty Lift sensor defective
the door is closed.
Transfer power pack output error
Damaged insulation on the high-voltage supply
An interrupt checks the status of the power pack every 2 ms. cable Damaged insulation around the highvoltage
SC450
This SC is issued if the VBCU detects a short in the power
power supply. Check SIOB harness connections
pack 250 times at T2 within 500 ms.
SIOB defective
SC452
PTR lift mechanism error
PTR HP sensor dirty, disconnected, defective PTR
The PTR was not detected at the home position within 2 sec.
lift motor disconnected, defective

after the PTR lift motor turned on.

Motor disconnected PTR shaft locked, needs
PTR motor error
cleaning, blocked by obstruction Drive shaft of the
SC455 The lock signal from the paper transfer motor was not detected
ITB locked and overloaded, needs cleaning, or
within 1 sec. after the motor switched on.
blocked by obstruction DRB disconnected,
defective
Separation power pack output error
Damaged insulation on the high-voltage supply
SC460 This SC is issued if the VBCU detects a short in the transfer
cable (replace cable) Damaged insulation around
power pack.
the transfer power pack
Image Transfer Roller End: K
Check the connections between the transfer roller
SC465 The machine detected an abnormal reading of the resistance of power pack the roller Replace image transfer roller
the transfer roller because it is near the end of its service life.
Image transfer power pack defective
Image Transfer Roller End: M
Check the connections between the transfer roller
SC466 The machine detected an abnormal reading of the resistance of power pack the roller Replace image transfer roller
the transfer roller because it is near the end of its service life.
Image transfer power pack defective
Image Transfer Roller End: C
Check the connections between the transfer roller
SC467 The machine detected an abnormal reading of the resistance of power pack the roller Replace image transfer roller
the transfer roller because it is near the end of its service life.
Image transfer power pack defective
Image Transfer Roller End: Y
Check the connections between the transfer roller
SC468 The machine detected an abnormal reading of the resistance of power pack the roller Replace image transfer roller
the transfer roller because it is near the end of its service life.
Image transfer power pack defective
ITB Bias Roller End
Check the connections between the transfer power
SC472 The machine detected an abnormal reading of the resistance of pack Replace image transfer roller Transfer power
the ITB bias roller because it is near the end of its service life.
pack defective
Drum cleaning motor error: K
Motor block by physical obstruction Motor
SC480 The drum cleaning motor failed to switch on (motor lock), or
harness loose, broken, defective Motor defective
failed to reach the required speed within the prescribed time.
Code
Description
Causes
Drum cleaning motor error: M
Motor block by physical obstruction Motor
SC481 The drum cleaning motor failed to switch on (motor lock), or
harness loose, broken, defective Motor defective
failed to reach the required speed within the prescribed time.
Drum cleaning motor error: C
Motor block by physical obstruction Motor
SC482 The drum cleaning motor failed to switch on (motor lock), or
harness loose, broken, defective Motor defective
failed to reach the required speed within the prescribed time.
Drum cleaning motor error: Y
Motor block by physical obstruction Motor
SC483 The drum cleaning motor failed to switch on (motor lock), or
harness loose, broken, defective Motor defective
failed to reach the required speed within the prescribed time.
Used toner bottle full
Remove the used toner bottle Empty the used
SC484 The toner full sensor has detected that the used toner bottle is
toner bottle and reinstall it
full.
Used toner bottle motor error
Used toner bottle harness loose, broken, defective
SC485 The lock signal of the used toner bottle motor remains HIGH
Used toner bottle motor defective
for more than 600 ms.
Used toner bottle set error
The set sensor of the used toner bottle remains LOW for more Used toner bottle not installed Remove used toner
SC487
than 500 ms. (The sensor goes HIGH when the bottle is
bottle and reinstall correctly
installed correctly.)
Used toner transport lock
SC488
Blockage in the line to the used toner bottle
Used toner cannot be transported to the used toner bottle.
MUSIC sensor error
MUSIC sensor harness loose, broken, defective
SC490
One or more of the MUSIC sensors is not functioning
Sensor defective
normally.
SC495
ITB encoder sensor error
Sensor dirty Sensor harness loose, broken,
The ITB encoder sensor that reads the encoded strip on the ITB defective Sensor out of position because installed

is not functioning properly.

incorrectly ITB installed incorrectly
MUSIC sensor error
The MUSIC sensor detected an abnormal pattern on the ITB
ITB installed incorrectly Inspect ITB belt for
because: ADC exceeded upper or lower limit. The pattern
damage, replace MUSIC pattern abnormal; do a
SC496
used to calculate the amount of skew is abnormal. The
forced process control (SP3821) and check the result.
reading of the pattern exceeded the length of time the LED
MUSIC sensor defective or disconnected
projected light. LED light could not be adjusted correctly.
Temperature and humidity sensor error: M PCU
Temperature and humidity sensor harness
The thermistor output of the temperature and humidity sensor
SC497
disconnected, loose, defective Temperature and
above the M PCU was not within the prescribed range (0.5V to
humidity sensor defective
4.2V)
Temperature and humidity sensor error: Toner Bottle
Temperature and humidity sensor harness
The thermistor output of the temperature and humidity sensor
SC498
disconnected, loose, defective Temperature and
below the used toner bottle was not within the prescribed range
humidity sensor defective
(0.5V to 4.2V)
ITB encoder sensor dirty Sensor harness
ITB encoder sensor error The ITB sensor that reads the
disconnected or damaged Encoded scale on the
SC499
encoded film strip on the edge of the image transfer belt is
edge of the ITB is damaged or dirty ITB installed
sending is operating correctly.
incorrectly
Tray 1 (tandem tray) feed error (Japan Only)
Tray lift motor harness disconnected, loose,
The tray 1 lift sensor does not switch on 10 s after the tray lift defective Paper or other obstacle trapped between
motor switches on and starts lifting the bottom plate. When the
tray and motor Tray lift sensor disconnected,
SC501
tray lowers, the tray lift sensor does not go off within 1.5 sec.
damaged Lower limit sensor disconnected,
The lower limit sensor of the tandem tray does not detect the damaged Pick-up solenoid disconnected, blocked
lower limit within 10 sec.
by an obstacle
Tray 2 (paper cassette) feed error (Japan Only)
The lift sensor is not activated within 10 seconds after the tray Tray lift motor defective or disconnected Paper or
lift motor starts lifting the bottom plate. When the tray lowers,
other obstacle trapped between tray and motor
SC502
the tray lift sensor does not go off within 1.5 sec. The lower
Pick-up solenoid disconnected or blocked by an
limit sensor of the tandem tray does not detect the lower limit
obstacle
within 10 sec.
Code
Description
Causes
Tray 1 feed error
Tray lift motor defective or disconnected Paper or
The lift sensor is not activated within 10 seconds after the tray
other obstacle trapped between tray and motor
SC503
lift motor starts lifting the bottom plate. When the tray lowers,
Pick-up solenoid disconnected or blocked by an
the tray lift sensor does not go off within 1.5 sec.
obstacle
Tray 2 feed error
Tray lift motor defective or disconnected Paper or
The lift sensor is not activated within 10 seconds after the tray
other obstacle trapped between tray and motor
SC504
lift motor starts lifting the bottom plate. When the tray lowers,
Pick-up solenoid disconnected or blocked by an
the tray lift sensor does not go off within 1.5 sec.
obstacle
Rear fence motor defective or poor connection
Tandem tray rear fence motor error
Paper or other obstacle interfering with operation of
The return sensor does not switch on within 10 sec. after the
the sensors Paper or other obstacle trapped between
SC505 rear fence motor switches on. The HP sensor does not switch
tray and motor Motor mechanical overload due to
on 10 sec. after the rear fence motor switches on. The HP
obstruction Return sensor or HP sensor defective or
sensor and return sensor switch on at the same time.
dirty
LCT tray error: B473/D350
When the bottom plate is lifted, the upper limit sensor does not
Tray lift motor harness, disconnected, loose, or
come on for 30 sec. When the bottom plate is lowered, the
defective Tray lift motor defective Lift sensor
lower limit sensor does not come on for 30 sec. After lift
SC510
defective or disconnected Pick-up solenoid
begins, the upper limit sensor does not switch on before the
defective or disconnected Paper end sensor
pick-up solenoid switches on. The paper end sensor switches
defective
on during lift and the upper limit sensor does not switch on for
2.5 s, and a message prompts user to reset paper.
SC515
Duplex jogger motor error 1
Jogger fence motor defective or poor connection
When the jogger fence moves to the home position, the jogger Paper or other obstacle interfering with operation of

SC516

SC517
SC518
SC530

SC531

SC532

SC533

SC534

SC535

SC536
Code
SC537

SC538

SC539

SC540

SC541

the sensors or motor Return sensor or HP sensor

defective, dirty, or disconnected Paper or other
fence HP sensor does not switch on even after the jogger motor
obstacle has jammed mechanism HP sensor
has moved the jogger fence 153.5 mm.
connector disconnected or defective HP sensor
defective
Jogger fence motor defective or poor connection
Paper or other obstacle interfering with operation of
Duplex jogger motor error 2
the sensors or motor Return sensor or HP sensor
When the jogger fence moves from the home position, the
defective, dirty, or disconnected Paper or other
jogger fence HP sensor does not turn off even if the jogger
obstacle has jammed mechanism HP sensor
motor has moved the jogger fence 153.5 mm.
connector disconnected or defective HP sensor
defective
LCIT air assist front fan error
Fan harness disconnected or damaged Fan
The front air assist fan is not functioning properly.
blocked by an obstruction Fan damaged, defective
LCIT air assist rear fan error
Fan harness disconnected or damaged Fan
The rear air assist fan is not functioning properly.
blocked by an obstruction Fan damaged, defective
Fusing cooling fan error
Fan harness disconnected or damaged Fan
The VBCU did not receive the lock signal 5 seconds after the
blocked by an obstruction Fan damaged
fusing unit fan switches on.
Fusing Fan Error: Front
The lock signal remained HIGH for 5 sec. while the fan at the
Fan harness disconnected or damaged Fan
front of the fusing unit near the heat dissipation fins was
blocked by an obstruction Fan damaged
operating.
Controller fan error
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan that
blocked by an obstruction Fan damaged
cools the printed circuit boards was operating.
Fusing unit suction fan error
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan that
blocked by an obstruction Fan damaged
draws air out of the fusing unit was operating.
Duplex unit fan error
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan that
blocked by an obstruction Fan damaged
draws air out of the duplex unit was operating.
Development Intake Fan Error
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan in the
blocked by an obstruction Fan damaged
Y development unit was operating
Development Intake Fan Error: Y
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan in the
blocked by an obstruction Fan damaged
development unit was operating.
Description
Causes
Development Intake Fan Error: C
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan in the
blocked by an obstruction Fan damaged
development unit was operating.
Development Intake Fan Error: M
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan in the
blocked by an obstruction Fan damaged
development unit was operating.
Development Intake Fan Error: K
Fan harness disconnected or damaged Fan
The lock signal remained HIGH for 5 sec. while the fan in the
blocked by an obstruction Fan damaged
development unit was operating.
Check inside the fusing unit for any obstructions
Fusing/exit motor error
Motor harness loose, broken, defective Motor or its
Motor operation was detected abnormal at power on.
driver board defective
Heating roller thermistor (center) error 1
Thermistor harness connection loose, disconnected,
The "floating" (non-contact) thermistor at the center of the
defective Thermistor installed incorrectly
heating roller is not operating correction.
Thermistor defective

SC543
SC544

SC545

SC546

SC547

SC549
SC550

SC551

SC552

SC553
Code
SC554

SC555

SC556

SC557
SC559

Heating roller thermistor (center) error 2

Do SP5810 to cancel the SC fusing code. TRIAC
The thermistor at the center of the heating roller detected an
short, AC drive board defective VBCU defective
abnormally high temperature (over 250C)
Heating roller thermistor (center) error 3
Do SP5810 to cancel the SC fusing code. TRIAC
The thermistor detected a temperature over 260C..
short, AC drive board defective VBCU defective
Lamp remains on
After hot roller reaches warm-up temperature, the center fusing Do SP5810 to cancel the SC fusing code. Heating
lamps in the heating roller remained on at full capacity after roller thermistor damaged, or out of position Fusing
reaching the warm-up temperature while the hot roller was not
lamp disconnected, broken
rotating.
Heating roller thermistor error (side)
The temperature measured by the heating roller thermistor does Loose connection of the heating roller thermistor
not reach 0C after 50 sec. and remains over this temperature
Defective heating roller thermistor
for 10 readings.
Zero cross error
When the main switch is turned on, the machine checks how
many zero-cross signals are generated within 500 ms. This SC
Do SP5810 to cancel the SC fusing code.
code is issued if the number of zero-cross signals detected is
Electrical noise on the power supply line Fusing
not within specification. Note: Zero cross signals, generated
relay damaged, replace the AC drive board.
from an ac power supply, are used to generate a trigger pulses
to control the applied power accurately.
Heating roller thermistor (center): software error
Do SP5810 to cancel the SC fusing code. TRIAC
The thermistor detected a temperature over 250C 10 times
short, AC drive board defective VBCU defective
within 1 sec.
Heating roller thermistor 3 (side): hardware error
Do SP5810 to cancel the SC fusing code. TRIAC
The thermistor detected a temperature over 260C.
short, AC drive board defective VBCU defective
Do SP5810 to cancel the SC fusing code. Loose
Pressure roller thermistor error 1
connection of the pressure roller thermistor
The temperature measured by the pressure roller thermistor did
Thermistor positioned incorrectly Defective
not reach 0C after 10 attempts.
pressure roller thermistor
Pressure roller thermistor error 2
After the main switch is turned on or the cover is closed, the
Pressure roller thermistor harness loose,
heating roller temperature did not reach the ready temperature
disconnected, defective Pressure roller thermistor
(45C) within 80 sec. after the fusing lamp switches on. -or- If
defectives.
the fusing unit did not reach the reload temperature after 350
sec.
Pressure roller thermistor (software) error
Do SP5810 to cancel the SC fusing code. TRIAC
The thermistor detected a temperature over 220C 12 times
short, AC drive board defective VBCU defective
within 1 sec.
Description
Causes
Pressure roller thermistor (hardware) error
Do SP5810 to cancel the SC fusing code TRIAC
The thermistor detected a temperature over 230C.
short, AC drive board defective VBCU defective
Pressure roller fusing lamp remains on
Do SP5810 to cancel the SC fusing code.
After hot roller reaches warm-up temperature, the pressure
Thermistor damaged, or out of position Fusing
roller fusing lamp remained for 300 sec. while the hot roller is
lamp disconnected, broken
not rotating.
Heating roller fusing lamp error
After hot roller reaches warmup temperature, the heating roller Thermistor damaged, or out of position Fusing
fusing lamp (ends) remains for 10 sec. while the hot roller is
lamp disconnected, broken
not rotating.
Zero Cross Over Error
Replace the AC drive board.
At power on the fusing relay was detected as defective.
Three Successive Paper Jams in Fusing Unit
Remove the paper that is jammed in the fusing unit.
This SC only occurs if SP1159 is on, and a jam occurred in the Make sure that the fusing unit is clean and has no
fusing unit for three consecutive sheets of paper. With SP1159
obstacles in the paper feed path.

SC561

SC562

SC563
SC564

SC565

set to "1" the machine operation can be restored only by the

service technician. The paper cooling job time sensor detected
paper late for 3 counts.
Heating roller non-contact thermistor error 1
The temperature measured by the heating roller thermistor
(non-contact) on the end of the heating roller did not reach the
prescribed warm-up temperature within 1 sec.
Heating roller non-contact thermistor error 2
After the main switch is turned on or the cover is closed, the
heating roller temperature does not reach the ready temperature
within 100 sec. after the heater switches on. -or- The heating
roller did not reach the ready temperature within 150 sec.
Heating roller non-contact thermistor error 3
The thermistor 2 (of the heating roller) detected a temperature
over 250C 10 times within 1 sec.
Heating roller non-contact thermistor error 3
The thermistor detected a temperature over 260C.
Heating roller fusing lamp on error
After fusing belt reached warm-up temperature, the heating
roller fusing lamp remained on for 20 sec. while the hot roller
was not rotating.

Loose, broken, damaged connector Defective

thermistor

Do SP5810 to cancel the SC fusing code

Defective hot roller thermistor Heating roller
disconnected, defective
Do SP5810 to cancel the SC fusing code. TRIAC
short, AC drive board defective VBCU defective
Do SP5810 to cancel the SC fusing code. TRIAC
short, AC drive board defective VBCU defective
Do SP5810 to cancel the SC fusing code.
Thermistor damaged, or out of position Fusing
lamp disconnected, broken

Pressure roller lift sensor connection loose, broken,

Pressure roller lift error 1
damaged Clean the pressure roller lift sensor
Even after the leading edge of the paper reached the fusing exit
SC568
Pressure roller lift harness loose, broken, damage
sensor, the pressure roller lift motor did not raise the pressure
Pressure roller lift motor blocked by an obstruction
roller.
Pressure roller lift motor defective
Pressure roller lift sensor connection loose, broken,
Pressure roller lift error 2
damaged Clean the pressure roller lift sensor
SC569 Pressure roller lift motor not operating correctly. (No signal to Pressure roller lift harness loose, broken, damage
indicate completion of operation.)
Pressure roller lift motor blocked by an obstruction
Pressure roller lift motor defective
Development intake fan error
Fan harness loose, broken, defective Fan overload
SC570
Fan motor not operating correctly.
due to physical obstruction Fan motor defective
Ozone exhaust fan (FC) error
Fan harness loose, broken, defective Fan overload
SC571
The fan of the middle ozone filter box not operating correctly. due to physical obstruction Fan motor defective
Ozone exhaust fan (K) error
Fan harness loose, broken, defective Fan overload
SC572
The fan of the lower ozone filter box not operating correctly.
due to physical obstruction Fan motor defective
Code
Description
Causes
Ozone intake fan error
Fan harness loose, broken, defective Fan overload
SC573
The ozone filter intake fan not operating correctly.
due to physical obstruction Fan motor defective
Y thermistor error The thermistor near the Y PCU has short
Harness loose, broken, defective Thermistor
SC574
circuited or otherwise not operating correctly.
defective
Tray 1 lift motor error
Motor harness loose, broken, defective Motor
SC599 An error was detected in the operation of the lift motor for Tray
overload due to an obstruction Motor defective
1 (tandem tray).
ARDF disconnected VBCU board harness
ARDF communication error
disconnected, defective VBCU board defective
SC620 A BREAK signal occurs after the machine detects the ARDF,
Spurious noise from the power supply line ARDF
or a communication timeout occurs.
defective
Mailbox-to-Finisher communication error
Connection cable between mailbox and finisher
Communication between the mailbox and finisher is
SC621
disconnected, defective Finisher main board
interrupted. An ACK/NCK signal was not received within 100
defective VBCU defective PSU defective
ms after a data frame is sent and 3 retries failed.
SC622
PFB communication error
Connection cable between the VBCU and PFB is

SC624

SC625

SC626

SC627

SC687

SC701

SC705

SC720

SC721

Code

SC723

SC724

SC725

Communication between the VBCU and PFB was interrupted. disconnected, defective VBCU defective PFB
(Communication status is monitored at 30 ms intervals.)
defective
Mailbox-to-copier communication error
Mailbox cable disconnected, defective Mailbox
Communication between the mailbox and copier is interrupted.
main board defective VBCU defective PSU
An ACK/NCK signal was not received within 100 ms after a
defective
data frame is sent and 3 retries failed.
VBCU-DTMB (DMC1) communication error
Check the DTMB harness connections at the
Communication between the VBCU and DMC (main) was
DTMB and VBCU DTMB defective PSU
interrupted. An ACK/NAK signal was not received within 100
defective VBCU defective 5V power supply
ms after a data frame was sent and three retries failed.
defective
VBCU-DTMB (DMC2) communication error
Check the DTMB harness connections at the
Communication between the VBCU and DMC (sub) was
DTMB and VBCU DTMB defective VBCU
interrupted. An ACK/NAK signal was not received within 100
defective PSU defective
ms after a data frame was sent and three retries failed.
VBCU-DTMB (TMC) communication error
Communication between the VBCU and TMC was interrupted. DTMB harness loose, broken, defective DTMB
An ACK/NAK signal was not received within 100 ms after a
defective VBCU defective PSU defective
data frame was sent and three retries failed.
Memory address command error
The VBCU does not receive a memory address command from
Turn the machine power off/on Check the
the controller 120 seconds after paper is in the position for
controller board connections Controller defective
registration.
Pickup roller HP sensor harness loose,
ARDF original pickup operation error
disconnected, defective Pickup roller HP sensor
Even though the pickup motor is rotating clock-wise, the
defective Pickup motor harness loose,
pickup roller home position sensor cannot detect the position of
disconnected, defective Pickup motor defective
the pickup roller.
ARDF control board defective
ARDF bottom plate lift motor
The bottom plate HP sensor did not detect the home position of
ARDF feed motor disconnected, defective Bottom
the bottom plate after the bottom plate lift motor switches on
plate HP sensor disconnected, defective ARDF
and lowers the bottom plate. The bottom plate position sensor
main board defective
does not detect the position of the plate after the lift motor
switches on and raises the bottom plate.
Finisher lower transport motor error
Lower transport motor disconnected, defective
No encoder pulse signal is detected for the transport motor
Finisher connection to transport motor loose,
within the prescribed time. The 1st failure causes an original
defective Lower transport motor defective
jam message, and the 2nd failure causes this SC code.
Finisher main board defective
Finisher jogger motor error (D373/D374, B830)
Jogger HP sensor disconnected, defective Jogger
The jogger fences move out of the home position but the HP
motor disconnected, defective Jogger motor
sensor output does not change within the specified number of overloaded due to obstruction Finisher main board
pulses. The 1st failure causes an original jam message, and the
and jogger motor connection loose, defective
2nd failure causes this SC code.
Finisher main board defective
Description
Causes
Finisher feed-out motor (B830)
Stack feed-out HP sensor disconnected, defective
The stack feed-out belt HP sensor does not activate within the Feed-out motor disconnected, defective Finisher
specified time after the stack feedout belt motor turns on. The
main board connection to feed out motor
1st detection failure causes a jam error, and the 2nd failure
disconnected, defective Motor overload due to
causes this SC code.
obstruction
Stapler hammer motor overloaded due to
Finisher stapler hammer motor error (B830)
obstruction, jammed staple, number of sheets
Stapling does not finish within the prescribed time after the
exceeds limit for stapling Stapler hammer motor
staple hammer motor turns on. The 1st detection failure causes
disconnected, defective Staple hammer motor HP
a jam error, and the 2nd failure causes this SC code.
sensor disconnected, defective
Finisher exit guide plate motor error (D373/D374, B830, B660) Guide plate motor disconnected, defective Guide
After moving away from the guide plate position sensor, the
plate motor overloaded due to obstruction Guide

SC726

SC727

SC728

SC730

SC731

SC732

SC733

SC734

SC735

SC736

SC737

SC738

exit guide is not detected at the home position within the

prescribed time. The 1st detection failure causes a jam error,
plate position sensor disconnected, defective
and the 2nd failure causes this SC code.
Shift jogger motor 1 error (D373/D374, B830)
Shift jogger motor disconnected, defective Shift
The sides fences do not retract within the prescribed time after
jogger motor overloaded due to obstruction Shift
the shift jogger motor switches on. The 1st detection failure
jogger HP sensor disconnected, defective
causes a jam error, and the 2nd failure causes this SC code
Shift jogger motor 2 error (D373/D374)
The side fences do not retract within the prescribed time after
Motor harness disconnected, loose, defective
the shift jogger motor switches on. The 1st detection failure
Motor defective Motor overload HP defective
causes a jam error, and the 2nd failure causes this SC code.
Shift jogger retraction motor error (D373/D374)
The side fences do not retract within the prescribed time after
Motor harness disconnected, loose, defective
the retraction motor switches on. The 1st detection failure
Motor defective Motor overload HP defective
causes a jam error, and the 2nd failure causes this SC code.
Finisher Tray 1 shift motor error (B830)
The shift roller HP sensor of the upper tray does not activate Shift tray HP sensor of the upper tray disconnected,
within the prescribed time after the shift tray starts to move
defective Shift tray motor of the upper tray is
toward or away from the home position. The 1st detection
disconnected, defective Shift tray motor of the
failure causes a jam error, and the 2nd failure causes this SC
upper tray overloaded due to obstruction
code.
Upper transport motor disconnected, defective
Upper Transport Motor Error (Proof Tray): B830
Finisher connection to upper transport motor loose,
No encoder pulse signal is detected for the upper transport
defective Upper transport motor blocked by an
motor within 600 ms. The 1st failure causes this SC code.
obstruction Upper transport motor defective
Finisher main board defective
Motor harness loose, broken, defective Motor is
Shift Tray Exit Motor: 3K Finisher B830
blocked by an obstruction Motor defective
The shift tray exit motor is not operating.
Finisher main control board defective
Motor harness loose, broken, defective Motor is
Stapler Exit Motor: B830
blocked by an obstruction Motor defective
The stapler exit motor is not operating.
Finisher main control board defective
Upper Tray Junction Gate Motor: 3K Finisher B830
The upper tray junction gate HP sensor did not detect the gate Junction gate did not arrive at the home position
at the home position within 200 ms after two attempts. -or- The within the specified time Junction gate did not
HP sensor twice detected the gate at the home position for
leave the home position within the specified time
more than 200 ms after it was supposed to open.
Staple Junction Gate Motor Error: B830
The staple tray junction gate HP sensor did not detect the gate Junction gate did not arrive at the home position
at the home position within 200 ms after two attempts. -or- The within the specified time Junction gate did not
HP sensor twice detected the gate at the home position for
leave the home position within the specified time
more than 200 ms after it was supposed to open.
Pre-Stack Junction Gate Motor Error: 3K Finisher B830
The pre-stack junction gate HP sensor did not detect the gate at Junction gate did not arrive at the home position
the home position for within 200 ms after two attempts. -orwithin the specified time Junction gate did not
The HP sensor twice detected the gate at the home position for leave the home position within the specified time
more than 200 ms after it was supposed to open.
Motor harness loose, broken, defective Motor is
Pre-Stack Transport Motor Error: B830
blocked by an obstruction Motor defective
The pre-stack transport motor is not operating.
Finisher main control board defective
Pre-Stack Junction Gate Release Motor Error: B830
The pre-stack junction gate release HP sensor did not detect the Junction gate did not arrive at the home position
gate at the home position within 200 ms after two attempts. -or- within the specified time Junction gate did not
The HP sensor twice detected the gate at the home position for leave the home position within the specified time
more than 200 ms after it was supposed to open.