Summary:

Experience in Information Technology with extensive experience in working projects in Business Analysis space.
Proficient in requirement gathering and analysis as well as the complete Software Development Life Cycle (SDLC).

Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent
interpersonal skills.

Extensive experience in documentation of business requirements (BRD), functional non functional

requirement.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business
requirements, allowing sufficient time frame to ensure accuracy and consider deadlines and coordinating the
deployments involved in the project.

Analytical, methodical, and resourceful approach to problem solving, identifying root causes and corrective
actions to meet short and long-term business, financial, and system requirements.

Experience working in a team oriented environment and contribute effectively as a problem-solver. Attention
to details and ability to prioritize tasks along with excellent communication, project management and
problem solving skills.

Energetic, positive, and self-motivated. Ability to adapt quickly to challenges and changing environment.
Technically proficient in MS Office, MS Word, Excel, Access and PowerPoint;

Good communication, interpersonal, analytical and report writing skills

Strong self-motivation and ability to work independently

Ability to assimilate information quickly from a variety of sources

Recognize by my supervisor has for strong work ethics.

Professional Experience:
State Street Bank, NYC
Feb2014 Sep2015
Business Analyst
State Street Bank provides a large family of mutual funds, distributors and investment advisors, as well as providing
discount brokerage services, retirement services, wealth management, securities execution and clearance, life
insurance and a number of other services. Reports, news, and charting designed to help you analyze foreign markets
and research company financials to trade stocks in various countries.
Responsibilities:

Worked as an Interface between the Users and the different teams involved in better supporting various loan
products & loan types.

Met with Clients, Stake Holders & Business Audience to determine User Requirements and goals.

Created Business Requirement Documents (BRDs), Use cases, Use Case Diagrams, Activity Diagrams,
Business Flow Diagrams, Process Modeling and Process Design.

Interacted with SMEs of different departments (Information Technology, Risk and Operations).

Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation
sessions.

Utilized Collaborative Customer Relationship Management & Analytical Customer Relationship Management in
dealing with our vast network of Clients/ Customers.

Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents.

Provided management with metrics, reports and schedules as necessary, mapping business processes and
documenting business flows.

Performed GAP Analysis for new functionality requirements and prioritized them based on the business needs.

Performed AS IS business process analysis, and helped create TO BE processes.

Responsible for the completion of projects within specified time and budget dealing with financials, project work
flow, change management and dealing with outside vendor relationships.

Set up definitions and process for test phases including Product test, integration test, system test and User
Acceptance Test (UAT).

Done intensive requirement analysis and usability testing with clients.

Collected Requirements Interviewing Stakeholders, Business Partners, and End Users.

Organized JAD sessions with Business stakeholders/SMEs for gathering requirements for the new upgraded
platform: estimated project resources, timing, and sequence of deliverables.

Methodist Healthcare, NY
May 2013 to Feb 2014
Business Systems Analyst
The project was a development of a Web Based Application called MHS Physician Portal developed to access
medical records, eligibility and claim information of the customers and also physician directory of physicians in
customer specific network. Coordinate the Data Migration process from old system to the new system. Keep a track
on the patients Health information and coverage.
Responsibilities

Analyzed existing and planned business processes. Documented workflows and created functional specifications
for development.

Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
Articulated business requirements from user interviews and converted requirements into technical specifications.

Gathered user and business requirements through open-ended discussions, brainstorming sessions and
observation of the compliance department and work environment in data mapping.

Conducted JAD sessions for communicating with the all Project directors and stakeholders (Physicians).

Managed the process of gathering functional requirements from key stakeholders and Subject Matter Experts
(SMEs).

Prepared workflow scenarios and performed gap analysis. Coordinated meetings with business clients and
various IT teams including developers and testers to discuss defects.

Drafted and maintained Use Cases and UML diagrams. Performed and documented system Gap Analysis.

Presented the status of the project to clients every month and highlighted changes made in requirements and
gathered any new requirements.

Used MS Office Suite including Word, Excel, Access, and Power Point for analysis, presentation and
documentation.

Conducted Data Validation using SQL Queries.

Worked with the development team to ensure testing issues were resolved and participated in User Acceptance
Testing (UAT). Conducted Unit, Regression and Integration testings.

Coordinated with the developers on Defect status on a regular basis.

Kinney Drugs, NY

Feb 2011 May 2013

Business Analyst
Kinney Drugs offers offers Pharmacy Benefits Management (PBM), mail service pharmacy, specialty
pharmacy, and, in select areas, home care services. They administered their products based on the
needs of their clients based in varied sectors like health plan companies, unions, government agencies.
Kinney has a full line of digital photo imaging products. Whether it's saving images, adding music to
pictures, or showing creativity, Kinney Drugs has many different product offerings to meet your needs.
Project: Online Home Health Store - Worked on E-commerce Shopping cart where customer can add the
products in shopping carts and checkout Store products using credit card or PayPal

Efficiently gathered details, documented and validated the requirements in a format that is useful
to their business and technical groups

Gathered E-commerce requirements for introducing new process for Online Home Health Store
where customer can select the product by different features such as product category,
condition/symptom, price etc.

Created Business Process flow chart and documentation meetings and presentations to the
users for making them understand the complete flow.

Prepared User Test Cases documentation

Reported requirement / specification document for the identified reports

Prepared and analyzed As-Is and To-Be workflow scenarios, designed new process flows and
documented the business process and various business scenarios.

Identified and wrote Use Case specifications for Functional requirements and created business
process workflow diagrams in MS Visio adhering to UML standards.

As a Project Coordinator, implemented project workflow management, electronic signoffs and

escalation processes.

Managed all documents in Rational Requisite Pro making requirements available to all team
members for evolution and traceability of the requirements.

Coordinated with QA team for the design and execution of test plans to ensure that business and
functional specifications are tested and fulfilled and monitored UAT.

Assist in development of user guides and training materials for new system technology and
business process improvements.

Validation and Signoff of the report specification document

Coordination with the development team at offshore to ensure that the users requirements & final
output is in sync
Test Plans (UAT) and testing the reports before the releases
Performed backend testing using SQL

Bank of America, NJ
Jan 2009 to Jan 2011
Business Analyst
This project was a web-enabled Private Client Investment Services (PCIS), which allows users to enable investment
clients to execute trade, manage portfolio, mutual funds and check transaction history.
Responsibilities:

Involved in preparing weekly and monthly report on my desk using Excel (documentary collection)
to treasury which will enhance decision making of executives and the board.

Managed the process of gathering functional requirements from key stakeholders and Subject Matter xperts
(SMEs).

Handled the development of business requirement documents (BRD) resulting from JAD sessions.

Prepared BRD and converted into functional requirement specifications document (FRD).

Gathered Business Requirements from users and used EXCEL, WORD, MS ACCESS for
requirement management and reporting.

Conducted workflow and Gap analysis to derive requirements for existing systems
enhancements.

Gathered business requirements by conducting open-ended discussions, brainstorming session

and conducting detail interviews with Underwriters and SMEs.

Facilitated Joint Application Development (JAD) sessions by convening project sponsors, enduser representatives, development team members, subject-matter experts (SME), technical
personnel, and different stakeholders to communicate their perspectives, resolve pending issues
and come to consensus.

Involved in sending acknowledgement, amendment and other messages to remitting banks

through swift (to inform banks of monies receive and basically for clarification).

Worked with the development team to ensure testing issues were resolved and participated in
User Acceptance Testing (UAT).
EDUCATION: