Cashier Training Manual

CASHIER TRAINING MANUAL
Cashier Training Manual
Contents
I. Opening Procedures
A) Turn on computers
B) Recount the cashier float
C) Make Bundles of coins and notes
D) Count bistro change tin
E) Count the petty cash tin
Pg 1
Pg 1
Pg 4
Pg 6
Pg 6
Pg 6
II. Daily Procedures

A) General Cashier Information
B) Assigning Pagers
C) Promotions
D) Writing a Cheque
E) Cashing in a Cheque
F) Calling in an EGM Fault
G) Writing a receipt and payments
H) Petty Cash
I) Keno Cash Ins
J) Eftpos Cash Out
K) Payouts over $10,000
L) Cashier tasks when quiet
M) Checking Active Cards in Gaming Area
N) Kids Club Cash Tin
O) Bistro cash tin
Pg 6
Pg 6
Pg 7
Pg 8
Pg 9
Pg 10
Pg 11
Pg 11
Pg 11
Pg 12
Pg 12
Pg 12
Pg 13
Pg 13
Pg 14
Pg 14
III. Shift Changeover Procedures
Pg 14
IV. Closing Procedures

A) Count cashier float
B) Promo vouchers
C) Mutes/Unfit notes
D) Discrepancies
E) Shut down computers
Pg 14
Pg 14
Pg 14
Pg 14
Pg 14
Pg 14
V. Misc Procedures
A) How to Perform Manual Hopper Fills
B) Checking the Ezy Break Time Outs
C) Reprinting a Missing Docket
D) Left Over Money on an Abandoned Machine
Pg 15
Pg 15
Pg 17
Pg 19
Pg 20
I. Opening Procedures
A) Turn on computers
When you arrive at 9:45am turn on computers if not already on;
Log In Username: cashier
Log In Password: cashier
Wildcat Username: cashier
Wildcat Password: cashier
Computer 1 (main computer cashier sits at) should be open on the Cashier Shift Report located on the
desktop if not already open. Wildcat- Floor View should also be displayed. To access this log in to
Wildcat and select Manager on the top menu bar and then select Floor View
Computer 2 should have also have the Wildcat- Floor View displayed. To access this log in to Wildcat and
select Manager on the top menu bar and then select Floor View
Check the autoprint is on (automatically prints all payouts to printer) by clicking on cashier in the top
menu, next to manager. Click autoprint.
B) Recount the cashier float

The Cashier Shift Report is used as an ongoing tally of the money in cashiers.
Sheet 1- Tally completed by Clearance person
Sheet 2- Tally completed by the Cashier when they begin their shift
Sheet 3- Tally for the Day shift (completed at shift changeover)
Sheet 4- Tally for the Night shift (completed on close)
Using Sheet 2, tally up in cashier float. The float should total to $50,000 give or take a few cents (coin
counter can be out slightly) and should correspond with the Sheet 1 done at clearance. If there are any
variances they are recorded. Ensure that you print the sheet and put the date, time, cashier and DM
name (signed at end of day).
At times you may require a

loan from strongroom if your
payouts have exceeded
your cashier float
All cheques must be recorded in the
shift report. You will need the cheque#
(located top right hand corner of
cheque), the machine# the payout
was at and the cheque amount
All your
promos are
added
together and
added to the
total. You can
manually enter
in promos. I.e.
Footy Friday
gaming promo
can be put
down as daily
promo.
Your cash
payouts are
added to the
total- this is all the
manual payouts
for the day
Simplay is no
longer in use,
however some
patrons are still
manually
redeeming their
money- this has
to be added
manually
All hopper fill machine

numbers must be recorded
in the Hopper Fills section
Total payouts are entered here.

The total payout total is
located on the last payout
voucher. The daily progress
total located at the bottom of
the voucher shows this amount
C)
Make bundles of coins and notes
The cashier provides change for all areas of the club. Each morning you will need to bundle coins and
notes up to ensure speed with giving out change. Once you become more experienced in cashier you
will know how much you will need. Aim for a few of each coin denomination and at least 10 lots of notes
(small) of each denomination.
COINS
DENOMINATION
AMOUNT ($)
$2
50
$1
20
50c
10
20c
4
10c
4
5c
2
D)
NOTES (SMALL)
DENOMINATION
AMOUNT ($)
$50
500
$20
200
$10
100
$5
50
NOTES (BIG)
DENOMINATION
AMOUNT ($)
$50
5000
$20
2000
$10
1000
$5
500
Count the bistro change tin and change money
Check the money in the bistro change tin to ensure it adds up to $600. If there are any discrepancies let
management know. Change over the money to the denominations listed on the inside of the tin.
E) Count the petty cash tin

Add the amount of receipts and minus from $300. Check that is the amount of money you have in the
tin. If there are any discrepancies consult the duty manager. Debbie and Brad will reconcile the money
as required. If you are low in money advise them.
II. DAILY PROCEDURES

A) General Cashier Information
The cashiers must be staffed at all times. The door to cashiers must be closed at
all times
The cashier may be asked to say messages over the PA system from time to time.
The cashier must also assist with phones if the receptionist is busy
The Strong room float is balanced and verified by the duty manager and locked
away for the day. If you require change or money from the strong room you must
contact the Duty Manager.
The cashier is responsible for dispensing all money throughout the club including;
floats, payouts and change. It is important to keep focused and record all
transactions (if required).
B) Assigning Pagers
In Wildcat select Promotions in the top menu tab. Then select Pager Messages, followed by Pager
Zones in the top menu bar. Select the pager you are activating (Pager 1, 2 or 3). Drag the pager across
into Zone 1 or Zone 2 depending on how many pagers you have active.
C) Promotions
There are numerous promotions on the Cashier Shift Report. All vouchers redeemed must be placed in
the promo basket in cashiers. You will need to become familiar with each of these;
Pokie Voucher- The members swipe machine at the voyeur may print out a $2 Pokie Voucher to
encourage the member to stay and play the pokies. The member must sign the voucher and you
must sight the members card.
Taxi Voucher- Bingo patrons can get $5 off their taxi fare if playing bingo. They will give the
cashier the $5 Taxi Voucher stapled to the taxi receipt.
Bingo Pokie Voucher- bingo staff may give bingo patrons a $2 Bingo Pokie
Voucher to encourage them to stay and play the pokies after bingo. These
vouchers are only given put on Wednesday morning bingo and Sunday
Bingo
Turbo Money- The members swipe machine may print Club Cash
Vouchers (Turbo Money). There are $5, $10, $15, $20, $50, $100, $150, $200 and $250 vouchers.
Staff should ask for both their members card and photo ID. The patron will need to sign the
voucher. We have previously had occurrences where someone will find a members card in a
machine and go swipe it at the foyer to redeem their swipe voucher, or they have found another
members voucher and tried to redeem it. Be mindful of this
happening.
Consolation Draws- Wednesday and Sunday members draws have
$100 consolation draws. The person on promotions will come to the
cashier and ask for the $100. At the end they will give you the consolation sheet to be placed
with your daily sheets.
Bingo Bucks- Sometimes when bingo finishes, patrons are given an entry into Bingo Bucks. If a
bingo patron is drawn out they win $100 cash.
Daily Promotions- each day of the week there are daily gaming promotions after bingo from till
approximately 2pm to encourage bingo patrons to stay and play the poker machines. The person
on promotions will have a daily promotions sheet which they will record all money given out and
hand to you at the end of the promotions for recording in the Cashier Shift Report. A copy of
the sheet is taken and given to reception aswell.
Monday- Keys for Cash
Tuesday- Basketball
Wednesday- Ten Pin Bowling
Thursday- Cash for Kings
Friday- Footy Friday
D) Writing a Cheque
The maximum we can payout a patron is $1000 cash and the rest must be written in a cheque. The
cheque cannot be cashed in until 24 hours later (the following day). For example; if a patron won $2380
the gaming attendant would ask how they would like to take their money. Some patrons may request
for the full amount in a cheque but in most cases they would take $1000 in cash and $1380 in a chequesee example below.
Example Cheque:
This is your cheque
number
Insert person
being paidperson whom the
payout voucher
was for
Write the amount

in words on the
left and the
numerical
amount in the
box
I.e. One Thousand
Three Hundred
and Eight dollars
and $1380
29/11/11
John Smith
PAY______________________________
PAY SUM
OF
One thousand three hundred and

eighty dollars
1380
Signature of
Duty Manager
Example Cheque Butt:

Ensure that you fill out all the required details in the cheque butt
Date 29/11/2011______
Payee John Smith_____
Mem#1234___________
Detail Doc#93________
Mach#16____________
__________________
If the person is a Visitor;

V#1234
If the person is a
reciprocal member;
R#1234
Cheq: $1380________
Example Cheque Requisition:

All cheques written must have a cheque requisition completed. Ensure that you fill out all the required
details in the cheque requisition and place in Brads tray.
725
29/11/11
John Smith
1380
Payout or Jackpot
E)
F)
93
16
1380
1000
2380
E) Cashing in a cheque
A patron can cash in a check from a payout 24hours later/the next day. To cash a cheque;
1) Check that the date on the cheque is at least the day befores date.
2) Ask the patron for their member card and photo ID to check against the cheque.
3) Ask the patron to write Please pay BLC and sign on the back of the cheque
4) Place the cheque in your float draw. The duty manager will take the cheque and swap it for cash
from the strongroom.
10
F) Calling in an EGM Fault

As the cashier, it is your responsibility to look at the EGM Floor View periodically to check for any
machine faults (look at key for information). If there is a fault ask a gaming attendant to look at the
machine. A gaming attendant may also notice a fault and ask you to check the machine on Floor View to
see the status.
If the error cannot be fixed firstly call MaxGaming (deals with the software). To call MaxGaming, click on
the phonebook on the phone and click down until you get to MaxGaming. Pick up the hand piece and it
will automatically start dialing. They will ask you for;
Venue Number: 650
Fault type: I.e. hopper disconnected
Serial Number: Look in the gaming machine list in the faults book. Next to the machine number will be
the serial number (otherwise the serial number if located on the metal plate on the side of the gaming
machine)
Write down the job number they give you in the faults book
In the faults book you must record;
Date ; Floor No ; Plate No ; Fault ; Job ; Staff Member ; Outcome ; Fixed Date ; DM initial
If MaxGaming cannot repair the fault they will forward you on to Bytecraft (deals with the hardware).
Bytecraft will come out as soon as they can to repair the machine.
G) Writing a receipt and payments

1. On Wednesday mornings Brothers Cricket Club holds a bingo session in the range room. A
representative of the club will come to cashiers. Write a cheque addressed to Brothers Cricket
Club for $150. The representative will write Please pay BLC and sign the back of the cheque. A
cheque requisition must be done with Donation-Venue Hire as the detail. Cross out the payout
details section as you do not need this. A receipt must be written up in the receipt book,
recording the venue hire. The cheque is banked in the green banking bag. The Till count sheet
should be marked cheque and Brothers Cricket Club Venue Hire for the details of the float.
2. Performers employed by BLC (I.e. Band in sports bar on Friday night) will come to cashiers to
collect their payment for the night. You will need to write the performer a cheque. A cheque
requisition needs to be written for the cheque. Under details write Payment for entertainer
and cross out the payout details section. The performer should provide you will a receipt or
invoice to put in Brads tray.
H) Petty Cash
In cashiers there is a $300 petty cash tin. This money is allocated for any small purchases that staff and
management may make. For example, a duty manager purchased cash tins for a fundraiser. The person
must provide the itemised receipt to be placed in the cash tin.
11
I) Keno Cash Ins

When a patron wins on Keno and it exceeds the money in your float the keno machine will automatically
print a slip advising of the amount in replenish the float. For example, a slip may print $620. When the
keno operator brings up the slip $620 cash is given to them. A cheque must be written up addressed to
Brothers Leagues Club for $620. The check is to be placed in the cashier float, where it will be swapped
by the duty manager for cash from the strongroom later. On the cheque requisition detail section write
Keno Cash In. Place the completed cheque requisition in Brads tray.
J) Eftpos Cash Out

On a rare occasion a patron may request cash out from reception (if ATMs not working). If reception
does not have the cash the eftpos receipt in brought to cashiers for the cash. The patron is given the
cash and the eftpos receipt goes to the promo basket. The eftpos amount is recorded in the Cashiers
Shift Report under Promos- EFTPOS.
K) Payouts over $10,000

If you ever have a payout over $10,000 you must fill out an Austrac Compliance Payout Report.
Management will normally witness the report.
12
L) Cashier tasks when quiet

1) Make up bank bags- place a security tag and till count sheet (located in draws in right hand
corner of cashier box) in spare bank bags.
2) Read the cashier communications book
3) Make up note and coin bundles
4) Check previous days payout vouchers for any missing details. Once checked write checked byyour name and sign
5) Do a general tidy up of the cashiers box at least once per week. This involves using a rag and hot
soapy water and wiping over all surfaces- including under printers etc.
6) Photocopy originals of till count sheets or cheque requisitions
M) Checking Active Cards in gaming area

The cashier may be asked the active cards in gaming machines for two reasons;
1) A member has left a card in a machine and would like to know which machine they left it in
2) Random members will be selected for the gaming promotions.
13
N) Kids Club Cash Tin

Every few weeks you will notice the Kids Club tin is full. Empty the tin and count the money. Change
over the coins for notes where possible. Fill out the Till count sheet and place the sheet and money in
the banking bag.
O) Bistro Change tin

Once the bistro attendant hands back the change tin after both lunch and dinner ensure that you count
the tin to make sure it adds up to $600. Swap the money in the tin with the cashier float to ensure that
it has the denominations listed on the inside of the tin.
III. Shift Changeover

When the day cashier attendant is leaving and the night cashier attendant is coming on for the night a
Cashier Shift Report must completed. The new cashier attendant will come into the cashier box and
count the money with the day cashier attendant. It is important that the new cashier also checks the
money as this will impact their total at the end of the night if the day cashier is out.
IV. Closing Procedures

A) Count Cashier Float- At the end of the night the cashier will count all the money in cashiers and
complete the Sheet 4 Cashier Shift Report. All the shift reports must be checked by the duty
manager and signed at the end of the night.
B) Promo Vouchers- place all promo vouchers in an envelope and write Promos and the date on
the front. Do not put eftpos receipts in here.
C) Bad notes- If possible swap all bad notes with the duty manager from the strongroom float.
D) Discrepancies- If there is a discrepancy of more than $10 normally the duty manager will
investigate. The amount over is banked and if under the duty manager will replenish. (This isnt
done until clearance the following morning when cashiers is reimbursed, if it is down it is left
down)
E) Shut down computers
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V. Misc Procedures
A) How to Perform Manual Hopper Fills
If a machine has no money left in it and the hopper refill docket did not print then you will be required
to print out a manual hopper refill docket.
You need to right click the

desired machine and then click
on the hopper fill menu from the
drop down box
15
Insert comment e.g.

Docket did not print
Click finish and you will

have to press it twice to
exit the menu.
This will print off the hopper refill docket and allow the hopper to then be refilled.
16
B) Checking the Ezy Break Time Outs

Sometimes a patron may ask to play a machine that has been put on ezy break, you will have to check to
see how long it has been on for and if that patron is still in the club.
To do this you must first:
You need to right click on the

desired machine and click on
events in the drop down menu.
17
There should be a line that

states EGM lock up ezy
break, check the time it
was put on. If the time is
generally over 5mins we
are able to remove the ezy
break from the machine.
As pre the gaming accord we are able to do this. It is located next to cashiers in the event a patron
questions the actions of someone who removes ezy break.
18
C) Reprinting a Missing Docket

Sometimes a docket will not print and thus you will need to go to the gaming computer on the side and
locate it.
First you must disable auto print in the cashiers menu (this will disable all payouts so you have to be
relatively quick in these steps). Then in the cashiers menu in wildcat
There should be a button

that says reprint. Go into
this menu and you will see
something like this.
In this menu there is a list of previous payouts, generally the missing payout should be in this list. You
should know the machine # or the payout amount and be able to see the desired payout in the list. Click
on the desired payout and then click reprint again to re print the missing docket.
Once this docket is reprinted it will not add to the total amount for the payouts, as it is a reprint. The
docket number will be different but that is all not the total amount.
19
D) Left Over Money on an Abandoned Machine

If money is found to have been left on a machine for an extended period of time, (e.g. If a machine has
been on ezy break for an extended period of time and the patron cannot be found) then ask a gaming
attendant to use their Simplay card on the machine or if just left unattended collect the monies and give
to the cashier. For the remainder of the shift the monies are to be left in cashers with a note that is to
have the following information:
Machine #:
Time:
Amount:
Attendant name who found monies:
If at the end of the shift the monies are not claimed then they are to be given to the manager on duty
and they are to be banked as monies left unattended.
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