OKI C9600 C9800 C3640 Error Codes

Oki Data Confidential
C9600/C9800/ES3640 Error Codes

Rev.1 2005-5-24 Based on Status handler Rev.31
[Note]
The service calls that CU firmware displays on the operator panel (LCD) are color-coded in "S/C No." column as follows
(1) CU firmware or CPU detected a CU board related physical problem.
(2) CU firmware detected an anomaly in a program or data in nonvolatile media connected to CU board (ROM,FLASH memory,HDD) or in an optional board.
(3) CU firmware detected an anomaly in behavior in PU (including a violation of communication protocol between CU and PU). Where the cause exists (in CU or PU?) is not known.
(4) CU(CPU or CU firmware itself) detected an abnormal behavior of CU firmware. (It is possible that the root cause is a problem of the CU board.)
(5) PU firm detected a physical problem in mechanism or PU board and CU displays S/C No. according to the problem.
(6) Above (5) is happening and a user can fix the error.
When a S/C No. in red background column is reported, make sure you record the conditions when it happened (sent data, CU/PU firmware versions, operation and etc.) and also
print the MenuMap. The firmware problems in red column.
*1 S.C. = LCD displays a service call. P.O. = A message appears and prompts a user POW ON.
*2 When it happened, confirm it can be reproduced. After rebooting, operate the printer in the same way that caused the problem, and check if the same service call message appears.
*3 This service call may happen only at factory shipping.
Fatal No.
Name
001
Machine Check Exception
002
DSI Exception (Data read failure)
003
004
005
ISI Exception (Instruction read failure)

Alignment Exception (Memory access error)
Program Exception (Illegal instruction, trap
instruction, privilege violation, and so on)
Floating-point Unavailable Exception
Instruction Address Breakpoint Exception (for
debugging mode only)
Thermal Management Interrupt Exception
Instruction TLB miss <Reserved>
Data TLB load miss <Reserved>
006
007
008
009
010
011
012~019
020
021
022
023
Occurs under the following condition.

A serious problem in CU board was detected.
This is notified when CPU detected parity error of the address bug, the data bus or
the L2 bus; and so on
The program referred to an illegal address.
This is notified when CPU detected unexpected exceptions.
CU Font ROM Hash Check Error (resident)

<Reserved>
CU Font ROM Hash Check Error (ROM slot 1)
025
026

<Reserved>
027
CU Font ROM Hash Check Error (otherwise)
<Reserved>
028~029 <Not assigned>
030
CU RAM Check Error (resident)
Display *1
Leisus I/F
PX723
S.C.
Record the displayed information on LCD (max. 3 lines of hexdecimal numbers), and then reboot. *2
P.O.
P.O.
P.O.
P.O.
P.O.
P.O.
m
m
S.C.
P.O.
P.O.
m
-
The temperature of CPU exceeds 75C.
Reboot
Record the 24 digit addresses (usually 3) displayed in LCD, and

then reboot. *2
Data TLB store miss <Reserved>

<Reserved>
CU ROM Hash Check Error (resident or ROM slot A problem has happened to program ROM in CU.
CU ROM Hash Check Error (option 1)
CU ROM Hash Check Error (option 2)
024
How to handle
If rebooting the machine does not improve the symptom, you need
to replace the board.
P.O.
m
m
m
Reboot the machine. *2
S.C.
S.C.
S.C.
An incorrect hash value was detected in resident (directly mounted) font ROM in CU
board.
An incorrect hash value was detected in the font ROM installed in DIMM slot 1 (A)
in CU board. (Only for Japanese Non-PS model)
An incorrect hash value was detected in the font ROM installed in DIMM slot 2 (B)
in CU board. (Only for Japanese PS model)
An incorrect hash value was detected in the font ROM installed in DIMM slot 3 (C)
in CU board.
An incorrect hash value was detected in somewhere other than the above DIMM
slots in CU board.
to check the device.
The data in the font ROM (or Flash) may be damaged or font ROM
that is not compatible with the CU firm (different version) may be
installed.
S.C.
S.C.
S.C.
S.C.
S.C.
The behavior of the RAM installed in slot 1 was checked and a problem was
detected.
detected.
to replace the device.
S.C.
S.C.
S.C.
S.C.
m
-
031
CU RAM Check Error (RAM slot 1)
032
033
CU RAM Check Error (RAM slot 2)

CU RAM Check Error (3rd option) <Reserved>
034
035
036
037
038
039
RAM Configuration Error

Slot1 RAM Spec Error
Slot4 RAM Spec Error <Reserved>
<Not assigned>
RAM installation order is not correct.

RAM that does not meet the spec was installed in slot 1.
Check with the spec document, and install RAM in the correct
Check with the spec document, and install the RAM whose spec
the product supports.
S.C.
S.C.
S.C.
S.C.
S.C.
040
CU EEPROM Error
CU Flash Memory Error
S.C.
042
Flash File System Error
The behavior of EEPROM installed in CU board was checked, and a problem was
detected.
The behavior of Flash memory installed in CU board was checked, and a problem
was detected.
Initialization of Flash memory as DOS file system (TrueFFS) failed.
S.C.
041
S.C.
043
Flash File System Version Mismatch
The format version of Flash is different from the format version that the program
If rebooting and initializing Flash does not improve the symptom,

you need to check the device. (A problem in Flash memory is
possible.)
S.C.
044
045
PS Flash File System Error

Flash File System Recovery Failed
Initialization of Flash file system failed for PostScript requirement.

Formatting the Flash file system was failed, so as to recover S/C042 error.
S.C.
S.C.

048
PS Protection
049
050
051
052
CU Engine Type Mismatch

Operator Panel Error<Reserved>
CU Fan Error
Image Processor Driver Error
053~059
060
061
062
063
<Not assigned>
Parallel Interface Driver Error
Serial (RS232C) Driver Error <Reserved>
USB Driver Error
PCI Driver Open error
064
065
066~069
070
<Reserved>
NIC Combination Error <Reserved>
<Not assigned>
PostScript Internal Error
c969800ErrorCodes.xls
If rebooting and initializing Flash does not improve the symptom,

the CU board needs to be replaced.
m
m
-
m
m
PS ROM is installed into Non-PS machine.
Replace the CU ROM with the correct one for the model.
S.C.
When the EFI controller was installed into 600dpi printing engine, this error should
A problem with the operator panel controller was detected.
The FAN intended to cool down the CU stopped or strangely behaved.
A problem was detected with image processing LSI; not detecting response to DMA
abort or LSI initialization.
Replace the CU board with the correct one for the head model.
S.C.
S.C.
S.C.
P.O.
CONF
m
m
m
m
m
Damage of network device or an error close to it was detected.
P.O.
You installed NIC that is not compatible with the printer.
Replace the NIC with a compatible one.
S.C.
An error was detected in PostScript core.
If an address is displayed in LCD, record it and reboot.
P.O.
ServiceCalls
Efi Supported
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
1/4

Fatal No.
Name
How to handle
Display *1
071
Video Overrun detect <Reserved>
072
073
Engine Communication Error

H/W Overrun detect
A communication error happened between CU and PU.

A image processing controller could not send data to the engine fast enough.
074
F/W Overrun detect
CPU program could not set the video data to meet VideoDMA request.
P.O.
075
076
Video Interface Error

VIC Decomp Write Error <Reserved>
The video parameter was not meet the image processing controller.
P.O.
077
VIC Illegal Decomp Error <Reserved>
080
Parameter I/O Error
081
Parameter Consistency Check Error

090
Finisher Stapler Error <Reserved>
091
Finisher Tray Elevator Error <Reserved>
Record the 2 digit number displayed in the right bottom line in LCD,
Reboot. Keep the print result when the problem happened. *2
Access failure to parameter storage location due to file damage or etc.

Consistency error was detected in the parameters.
Finisher stapler error (for the PX703/713 Finisher)

Finisher tray elevator motor error (for the PX703/713 Finisher)
Finisher Bin2 Exit Belt Motor Error <Reserved>

Finisher Jogging Motor Error <Reserved>
Finisher bin 2 exit belt motor error (for the PX703/713 Finisher)
Finisher jogging motor error (for the PX703/713 Finisher)
094
Finisher Main Feed Motor Error <Reserved>
Finisher main feed motor error (for the PX703/713 Finisher)
095
096
<Not assigned>
Finisher Unrecoverable Error
097
Inverter Power Supply Error
01 : An error was detected with the exit motor of the finisher.

02 : An error was detected with the tray lifting motor of the finisher.
03 : An error was detected with the jogger motor of the finisher.
04 : An error was detected with the staple motor (staple/folder) of the finisher.
05 : An error was detected with the paper stack handling motor of the finisher.
06 : An error was detected with the stapler unit swing motor of the finisher.
07 : An error was detected with the puddle motor of the finisher.
08 : An error was detected with the folder sensor of the finisher.
09 : An error was detected with the backup RAM of the finisher.
0A : An error was detected with the punch motor of the finisher.
0B : An error was detected with the punch unit transfer motor of the finisher.
0C : An error was detected with communication with the punch unit of the finisher.
0D : The power failure of the punch unit was detected.
0E : An error was detected with the punch backup RAM of the finisher.
0F : An error was detected with the punch registration sensor of the finisher.
10 : An error was detected with the punch side registration sensor of the finisher.
11 : An error was detected with the punch dust sensor of the finisher.
24V could not be detected in spite that 24V drive voltage in the inverter is on.
<Not assigned>
Engine Program Hash Check Error <Reserved>
Engine Loader Hash Check Error <Reserved>
Engine RAM Error
or Belt stuck Error (PX723)
Engine SRAM Error
At POW ON, an error was detected in RAM reading/writing.

On PX723, the belt stuck error was detected.
At POW ON, an error was detected in static RAM writing/reading.
103
104
105
106
107
108~109
110
At POW ON, an error was detected in EEPROM reading/writing.

At POW ON, EEPROM was not detected.
An error was detected in engine control logic.
At POW ON, an error was detected in ROM sumcheck.
111
Illegal Duplex Unit
112
113
Illegal Tray2 Unit

Illegal Tray3 Unit
As a duplex unit, an unsupported version was detected on a connection check;

perhaps an invalid model of the unit.
As a 2nd tray unit, an unsupported version was detected on a connection check.
As a 3rd tray unit, an unsupported version was detected on a connection check.
Envelope Feeder Unit for a different model was detected.
m
m
m
m
-
P.O.
S.C.
to have the finisher serviced.
S.C.
S.C.
HW/FIN1 #4
HW/FIN1 #3
S.C.
S.C.
HW/FIN1 #2
HW/FIN1 #1
S.C.
HW/FIN1 #0
to have the finisher serviced.
S.C.
to have the finisher/inverter serviced.
S.C.
HW/FIN1 #0
HW/FIN1 #1
HW/FIN1 #2
HW/FIN1 #3
HW/FIN1 #4
HW/FIN1 #5
HW/FIN1 #6
HW/FIN1 #7
HW/FIN2 #0
HW/FIN2 #1
HW/FIN2 #2
HW/FIN2 #3
HW/FIN2 #4
HW/FIN2 #5
HW/FIN2 #6
HW/FIN2 #7
HW/FIN3 #0
HW/INV1 #0
S.C.
S.C.
S.C.
HW/PCU #5
S.C.
HW/PCU #2
S.C.
S.C.
S.C.
S.C.
HW/PCU #4
HW/PCU #3
HW/PCU #1
HW/PCU #6
m
m
m
-
S.C.
S.C.
OPTROMERR #5
S.C.
S.C.
OPTROMERR #1
OPTROMERR #2
m
m
S.C.
S.C.
S.C.
S.C.
OPTROMERR #3
OPTROMERR #4
OPTROMERR #6
OPTROMERR #7
m
m
m
m
POW OFF and remove the unit. If the error appears even though
you install the correct unit for the printer, you need to check each
unit of the device
POW OFF and remove the unit. If the error appears even though
you install the correct unit for the printer, you need to check each
unit of the device.
Illegal Tray4 Unit

Illegal Tray5 Unit
Illegal Finisher Unit
Illegal Inverter Unit
<Not assigned>
PU Board Fan Motor Error
As a 4th tray unit, an unsupported version was detected on a connection check.

As a 5th tray unit, an unsupported version was detected on a connection check.
As a finisher unit, an unsupported version was detected on a connection check.
As an inverter unit, an unsupported version was detected on a connection check.
121
122
Power Supply LSI Error

Power Supply Fan Motor Error
123
Humidity Sensor
A communication error with high voltage LSI was detected.

Low voltage power supply unit temperature alarm was detected or an anomaly was
detected in fuser exhaust ventilation fan/power supply unit cooling fan.
*ODC(600dpi) do not display Same as 128(02)
The sensor detected an anomaly in ambient humidity or humidity sensor is not
124
125
126
Temperature Sensor
Multi-purpose Tray Home Error
Sensor Dewed Error
The sensor detected an anomaly in ambient temperature.

An error was detected in front feeder home position.
A condensation error was detected.
127
Fuser Unit Fan Error
An error was detected in fuser cooling fan.

*ODC(600dpi) do not display. Same as 128(01).
128
Engine Fan Motor Error
01 : An error was detected with the cooling fan of fuser unit.

02 : An error was detected with the engine power supply cooling fan.
03 : An error was detected with the engine cavity cooling fan.
04 : An error was detected with the belt cooling fan.
05 : An error was detected with the image drum cooling fan.
06 : An error was detected with the top cover cooling fan.
129
<Not assigned>
130
LED Head Over Temperature
A high temperature anomaly was detected in LED head.
131
132
Yellow LED Head Missing

Magenta LED Head Missing
A yellow LED head connection was not detected.

A magenta LED head connection was not detected.
133
134
Cyan LED Head Missing

Black LED Head Missing
A cyan LED head connection was not detected.

A black LED head connection was not detected.
An error was detected in PU board cooling fan.

*ODC(600dpi) do not display. Same as 128(03).
P.O.
P.O.
Reformatting EEPROM/FLASH and then initialization by service
personnel is needed.
Engine EEPROM Error

Engine EEPROM Missing Error
Engine Control Error
Engine ROM error
<Not assigned>
Illegal Envelope Feeder Unit <Reserved>
114
115
116
117
118~119
120
PX723
092
093
098~099
100
101
102
Leisus I/F
Wait for a while and power ON.

LCD displays "POW OFF and wait for a while. / 126:Condensation
Efi Supported
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
Yes
Yes
No
No
S.C.
HW/IO1 #3
S.C.
S.C.
HW/PCU #0
HW/IO1 #2
m
-
S.C.
HW/IO2 #3
S.C.
S.C.
P.O.
HW/IO2 #4
HW/IO1 #4
HW/IO2 #5
m
m
m
S.C.
HW/IO1 #1
S.C.
HW/FAN #0
HW/FAN #1
HW/FAN #2
HW/FAN #3
HW/FAN #4
HW/FAN #5
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

140
Yellow Image Drum Up/Down Sensor Error
141
Magenta Image Drum Up/Down Sensor Error
142
Cyan Image Drum Up/Down Sensor Error
An abnormal Yellow image drum installation position was detected.

PX723: A yellow image drum motor was out of control on its up/down driving.
An abnormal Magenta image drum installation position was detected.
PX723: A magenta image drum motor was out of control on its up/down driving.
An abnormal Cyan image drum installation position was detected.
PX723: A cyan image drum motor was out of control on its up/down driving, or an
error was occurred with the image drum up/down detecting sensor
ServiceCalls
Yes
S.C.
HW/IO2 #0
S.C.
S.C.
HW/IMAG #3
HW/IMAG #2
m
m
S.C.
S.C.
HW/IMAG #1
HW/IMAG #0
m
m
S.C.
HW/XER #3
S.C.
HW/XER #2
S.C.
HW/XER #1
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
2/4

Fatal No.
Name
143
144
145
146
Black Image Drum Up/Down Sensor Error

Yellow Toner Supply Switch Error
Magenta Toner Supply Switch Error
Cyan Toner Supply Switch Error
An error was detected with the yellow toner supply mechanism sensor.
An error was detected with the magenta toner supply mechanism sensor.
An error was detected with the cyan toner supply mechanism sensor.
147
Black Toner Supply Switch Error
An error was detected with the black toner supply mechanism sensor.

150
Yellow Image Drum Fuse Cut Error
At POW ON, Yellow drum fuse cut error was detected.
151
152
153
Magenta Image Drum Fuse Cut Error

Cyan Image Drum Fuse Cut Error
Black Image Drum Fuse Cut Error
At POW ON, Magenta drum fuse cut error was detected.

At POW ON, Cyan drum fuse cut error was detected.
At POW ON, Black drum fuse cut error was detected.
154
155
Belt unit Fuse Cut Error

Fuser unit Fuse Cut Error
At POW ON, belt unit fuse cut error was detected.

At POW ON, fuser unit fuse cut error was detected.

160
Yellow Toner Sensor Error
How to handle
You need to check the device. *3
Yellow toner sensor error happened. (In Factory mode only)
Display *1
Leisus I/F
PX723
S.C.
S.C.
S.C.
S.C.
HW/XER #0
HW/XER2 #3
HW/XER2 #2
HW/XER2 #1
m
m
m
S.C.
HW/XER2 #0
S.C.
HW/FUSE #3
S.C.
S.C.
S.C.
HW/FUSE #2
HW/FUSE #1
HW/FUSE #0
m
m
m
S.C.
S.C.
HW/FUSE #4
HW/FUSE #5
m
m
S.C.
HW/TONER #3
161
Magenta Toner Sensor Error
Magenta toner sensor error happened. (in Factory mode only)
S.C.
HW/TONER #2
162
163
Cyan Toner Sensor Error

Black Toner Sensor Error
Cyan toner sensor error happened. (in Factory mode only)

Black toner sensor error happened. (in Factory mode only)
S.C.
S.C.
HW/TONER #1
HW/TONER #0
164
165
Waste Toner Sensor Error <Reserved>

Waste Toner Full <Reserved>
S.C.
S.C.
166
<Not assigned>
167
Thermistor Slope Error
The heat roller thermistor is detected out of control.
168
Compensation Thermistor Error
01 : The compensation thermistor is detected as shorted.

02 : The compensation thermistor is detected as open..
03 : The compensation thermistor indicates high temperature error.
04 : The compensation thermistor indicates low temperature error.
169
Upper Side Thermistor Error
170
171
172
173
174
175
176
POW OFF, and reboot after the temperature drops. If it does not
recover, you need to check the device.
S.C.
HW/IO3 #3
S.C.
HW/FSR2 #3
HW/FSR2 #2
HW/FSR2 #1
HW/FSR2 #0
01 : The upper side thermistor is detected as shorted.

02 : The upper side thermistor is detected as open..
03 : The upper side thermistor indicates high temperature error.
04 : The upper side thermistor indicates low temperature error.
S.C.
HW/FSR2 #7
HW/FSR2 #6
HW/FSR2 #5
HW/FSR2 #4
Upper Thermister Circuit Shortened

Upper Thermister Circuit Opened
Upper Heater High Temperature
Upper Heater Low Temperature
Lower Thermister Circuit Shortened
Lower Thermister Circuit opened
Lower Heater High Temperature
Heat roller thermister short was detected (in case of high temperature)
Heat roller thermister open was detected (in case of low temperature).
Heat roller thermister indicates a high temperature error.
Heat roller thermister indicates a low temperature error.
Back up roller thermister short was detected (in case of high temperature).
Back up roller thermister open was detected (in case of low temperature).
Back up roller thermister indicates a high temperature error.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
HW/FSR #7
HW/FSR #6
HW/FSR #5
HW/FSR #4
HW/FSR #3
HW/FSR #2
HW/FSR #1
m
m
m
m
m
m
m
177
Lower Heater Low Temperature
Back up roller thermister indicates a low temperature error.
S.C.
HW/FSR #0
178
179
180
181
182
183
184
185
186
187
188
189
Drive Roller Over Temperature <Reserved>

Fuser Mismatch
Envelop feeder I/F Error
Duplex Unit I/F Error
Tray2 Unit I/F Error
Finisher Unit I/F Error
Engine Control Panel I/F Error
Sub-CPU I/F Error
Inverter Unit I/F Error
Fuser spec does not match.

Communication with Envelope Feeder was cut.
Communication with Duplex Unit was cut.
Communication with Tray2 was cut.
Communication with Finisher was cut.
Communication with Control Panel was cut.
Communication with Engine Sub-CPU was cut.
Communication with Inverter was cut.
You need to check the device.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
S.C.
HW/FSR #4, #5
HW/OPT1 #3
HW/OPT1 #1
HW/OPT1 #2
HW/OPT2 #0
HW/OPT2 #3
HW/OPT2 #1
HW/IO1 #6
HW/OPT1 #0
HW/OPT2 #2
m
m
m
m
m
m
m
m
m
System Memory Overflow

Page Memory Overflow<Reserved>
<Not assigned>
PU F/W download Check Sum Error
PU F/W Flash Write Error
System memory overflows.

Page memory overflows.
Reboot
Reboot
P.O.
P.O.
m
-
A check-sum confirmation error was occurred in PU F/W downloading file.

Reboot and do PU Flash Download again.
No response was detected for Flash Download Command on PU F/W downloading.
S.C.
S.C.
m
m
202
203
204
PU F/W Flash Data Missing

EnginePageSequencer IMGACK Error
EnginePageSequencer IMGSET Error
A value of file size was not correct in a header part of the PU F/W downloading file.
Record the string displayed in the bottom line in LCD, and reboot.
Reboot. *2
S.C.
P.O.
P.O.
205
206
207
<Reserved>
<Reserved>
EnginePageSequencer illegal Function Call
CU program error (No Page DUPIN - not used)

CU program error (No Page PPOUT - not used)
CU program error (OKI Controller only)
Reboot. *2
P.O.
P.O.
P.O.
208
209
EnginePageSequencer Parameter Error

Media Table Download Failure
MediaTable Download to PU failed.
Reboot. *2
P.O.
P.O.
210
211
212
EngineControl illegal Page Cargo

EngineControl Page Error
EngineControl Video Queue Error
Reboot. *2
P.O.
P.O.
P.O.
213
EngineControl Print Sequence Error

PrintScheduler Illegal Sequence
<Not assigned>
Print Statistic No-match HDD
<Not assigned>
CU detected a PU program error. (OKI Controller only)
Reboot. *2
P.O.
Print Statistics System is set to ON and HDD was removed or replaced.
Get the original HDD back.
S.C.
230
RFID Reader not installed
The RFID reader device cannot be detected.
S.C.
HW/RFID #0
231
RFID Reader I/F Error
An interface error was detected with the RFID reader device.

01 : communication error between the RFID reader and the engine PCB.
02 : the transceiver circuit error of the RFID reader.
03 : communication error between the RFID reader and the Tag chip.
04 : the RFID Tag detection error (more than 4 chips)
S.C.
HW/RFID #1~4
S.C.
FLASH2 #0
S.C.
FLASH2 #5
190
191
192~199
200
201
214
215~219
220
221~229
If the symptom does not improve even though you reboot, you need
POW OFF, and reboot after the temperature drops.
If it does not recover, you need to check the device.
P.O.
Efi Supported
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
Yes
Yes
m
m
m
m
m
m
m
m
m
m
m
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
232~239 <Not Assigned>
Yes
240
Engine Program Memory Error
The engine detects a hardware error in a flash memory.
241
Duplex Unit Program Memory Error
The engine detects a H/W error in a flash memory of the duplex unit.
242
Option Tray2 Program Memory Error
The engine detects a H/W error in a flash memory of the option tray2.
S.C.
FLASH2 #1
243
244

S.C.
S.C.
FLASH2 #2
FLASH2 #3
m
m
245
246

<Not Assigned>
S.C.
FLASH2 #4
ServiceCalls
Yes
Yes
Yes
Yes
Yes
Yes
3/4

Fatal No.
247
248
249~299
300~900
Name
How to handle
Engine Sub-CPU Program Memory Error

Inverter Program Memory Error
<Not Assigned>
<Reserved>
The engine detects a H/W error in a flash memory of the Sub-CPU.

The engine detects a H/W error in a flash memory of the inverter.
901
Belt Thermister Error; Shorten
Belt thermister short error (A thermister failure is assumed. 120C or higher)
902
Belt Thermister Error; Open
903
Belt Thermister Error; High Temperature
Belt thermister open error (A thermister failure or a connection error is assumed. 10C or lower)
Belt thermister high temperature error (70C or higher assumed)
Belt thermister low temperature error (0C or less assumed)
904
Belt Thermister Error; Low Temperature
905~909 <Reserved>
910
Tray1 GDDC Error
An error was detected with the geared motor (Tray1)
911
912
Tray2 GDDC Error

Tray3 GDDC Error
(Tray2)
(Tray3)
913
914
Tray4 GDDC Error

Tray5 GDDC Error
(Tray4)
(Tray5)
These numbers are assigned for errors that may be recovered by a
user.
to check the device. (Tray1)
(Tray2)
(Tray3)
(Tray4)
(Tray5)
Display *1
Leisus I/F
PX723
S.C.
S.C.
FLASH2 #6
FLASH2 #7
m
m
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
No
P.O.
PUSC #0~#7
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
m
m
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
m
m
915~916 <Reserved>
917
Belt Slit Sensor Error
An error was detected with the belt rotation sensor.
918
Duplex FAN0 Alarm Detection
An error was detected with Duplex FAN motor.
919
920
Duplex 24V Abnormal Current Detection

Yellow Image Drum Lock Error
24V power isn't supplied (Duplex unit).

An error was detected with Drum Motor rotation by overload. (Yellow ID)
921
Magenta Image Drum Lock Error
(Magenta ID)
922
923
Cyan Image Drum Lock Error

Black Image Drum Lock Error
(Cyan ID)
(Black ID)
924
925
Tray2 24V Abnormal Voltage Detection

24V power isn't supplied (Tray2 unit).

(Tray3 unit).
926
927
928

Fuser Motor Lock Error
(Tray4 unit).
(Tray5 unit).
An error was detected with Fuser Motor rotation by overload.
929
Waste Toner Transfer Motor Lock Error
An error was detected with Toner Transfer Motor rotation by overload.
930
Sub-CPU Clock Frequency Error
Clock frequency of sub-CPU is detected out of permissible range.
931
Duplex CPU Clock Frequency Error
Clock frequency of Option unit is detected out of permissible range.(Duplex)
932
933
934
935
936
937~939
940
Inverter CPU Clock Frequency Error

Tray2 CPU Clock Frequency Error
<Reserved>
Waste Toner Transfer Error
941~999 <Reserved>
0xF0C
0xF0D
0xFFE
System Call Exception

Trace Exception
Bus Controller H/W Break Point
0xFFF
Bus Controller ROM Write Protection
to check the device. (Slit sensor)
Check Duplex FAN connector , Duplex connector and Duplex unit.
Reserved for Engine F/W Notification

An error was detected with Waste Toner Transfer duct by overload.
Reserved for Engine F/W Notification
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
m
m
P.O.
PUSC #0~#7
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
m
m
Check Tray-n connector and Tray-n unit.(Tray2 unit)

(Tray3 unit).
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
m
m
(Tray4 unit).
(Tray5 unit).
to check the device. (Fuser Unit)
to check the device (Toner Transfer Motor) and clean Waste Toner
duct and box
to change S2M board.
to change the board.(Duplex)
(Inverter unit)
(Tray2 unit)
(Tray3 unit)
(Tray4 unit)
(Tray5 unit)
P.O.
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
PUSC #0~#7
m
m
m
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
P.O.
PUSC #0~#7
P.O.
P.O.
P.O.
P.O.
P.O.
PUSC #0~#7
PUSC #0~#7
PUSC #0~#7
PUSC #0~#7
PUSC #0~#7
to check the device (Duct rotation sensor) and clean Waste Toner
duct and box
P.O.
PUSC #0~#7
m
m
m
m
m
m
Record the information displayed on LCD (max. 3 lines of hexadecimal numbers) and reboot. *2
S.C.
S.C.
S.C.
Check Duplex connector and Duplex unit.

to check the device. (Yellow-ID)
(Magenta ID)
(Cyan ID)
(Black ID)
Record the information displayed on LCD (if existing) and reboot. *2
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
S.C.
ServiceCalls
Efi Supported
Yes
Yes
No
m
m
m
m
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
No
No
No
4/4

OKI C9600 C9800 C3640 Error Codes

Caricato da

Informazioni sul documento

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

OKI C9600 C9800 C3640 Error Codes

Caricato da

Copyright:

Formati disponibili

Oki Data Confidential

C9600/C9800/ES3640 Error Codes

Machine Check Exception

DSI Exception (Data read failure)

ISI Exception (Instruction read failure)

Occurs under the following condition.

CU Font ROM Hash Check Error (resident)

CU Font ROM Hash Check Error (ROM slot 2)

CU Font ROM Hash Check Error (ROM slot 3)

The temperature of CPU exceeds 75C.

The program referred to an illegal address.

Record the 24 digit addresses (usually 3) displayed in LCD, and

Data TLB store miss <Reserved>

Reboot the machine. *2

CU RAM Check Error (RAM slot 1)

CU RAM Check Error (RAM slot 2)

RAM Configuration Error

RAM installation order is not correct.

CU Flash Memory Error

Flash File System Error

Flash File System Version Mismatch

If rebooting and initializing Flash does not improve the symptom,

PS Flash File System Error

Initialization of Flash file system failed for PostScript requirement.

046~047 <Not assigned>

CU Engine Type Mismatch

If rebooting and initializing Flash does not improve the symptom,

PS ROM is installed into Non-PS machine.

Damage of network device or an error close to it was detected.

You installed NIC that is not compatible with the printer.

Replace the NIC with a compatible one.

An error was detected in PostScript core.

If an address is displayed in LCD, record it and reboot.

Oki Data Confidential

Occurs under the following condition.

Video Overrun detect <Reserved>

Engine Communication Error

A communication error happened between CU and PU.

F/W Overrun detect

Video Interface Error

Parameter Consistency Check Error

082~089 <Not assigned>

Access failure to parameter storage location due to file damage or etc.

Finisher stapler error (for the PX703/713 Finisher)

Finisher Bin2 Exit Belt Motor Error <Reserved>

Finisher Main Feed Motor Error <Reserved>

Finisher main feed motor error (for the PX703/713 Finisher)

Inverter Power Supply Error

01 : An error was detected with the exit motor of the finisher.

At POW ON, an error was detected in RAM reading/writing.

At POW ON, an error was detected in EEPROM reading/writing.

Illegal Duplex Unit

Illegal Tray2 Unit

As a duplex unit, an unsupported version was detected on a connection check;

Envelope Feeder Unit for a different model was detected.

Illegal Tray4 Unit

As a 4th tray unit, an unsupported version was detected on a connection check.

Power Supply LSI Error

A communication error with high voltage LSI was detected.

The sensor detected an anomaly in ambient temperature.

Fuser Unit Fan Error

An error was detected in fuser cooling fan.

Engine Fan Motor Error

01 : An error was detected with the cooling fan of fuser unit.