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952-905-0576
aaloksa@gmail.com
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Objective
To contribute a strong background in solutions development and implementation, along with a drive for
exemplary performance in service execution to your organization within IT Services, Infrastructure and
Environment Support
Experience Summary
Over 10 years of IT experience as a Windows Server/VMware/Desktop administration and Technical
Support.
Software Products
MS windows 2008/2003/2012,
Symantec Anti-virus server,
SCCM, Citrix, Symantec
VERITAS Backup Exec.
VMware. Symantec Enterprise
Vault. Big Fix
Tools
Service Now& Heat for ticketing. Solar
Winds for monitoring,
Remedy for ticketing and BMC for alert
monitoring
Core Competencies
VSphere ESXi Troubleshooting Server Updates Server Migration Solutions Advice
Team Lead and Supervision Xen Desktop Desktop Analyst Project Management and Team
leading.
Professional Memberships / Certifications:
VMWARE
Candidate id-VMW-01413689V-00502796
Microsoft Candidate id-ID-SR5845352
V3 Certification
Professional Experience
Configuring Network Printers (Store)Coordinating with helpdesk leads and SMEs to ensure consistent
user/store support on high severity issues
Troubleshoot unsupported software, performed installations and configurations through collaborating
with external vendors and internal teams to provide sustainable operational support for onsite
hardware and software infrastructure to over 20000 end-users ( 6000 Stores)
Support of all store and customer facing hardware (POS, desktops, servers)
Proposing and implementation of Service improvement plans.
Monitored Hardware console for any hardware issues.
Proactive in problem solving and continuously look for improvements on existing application/process
Troubleshot unsupported software, performed installations and
configurations
through collaborating with external vendors and internal teams to provide sustainable operational
support for onsite hardware and software infrastructure to over 1000 end-users.
Performed custom reimages of computers from Windows 7 to Windows 10 using Altris, executed Win
10 command prompts to backup, retrieve and restore data, and update group policy so as to ensure
uncompromised asset utility
Desktop Support.
Remotely diagnosed, troubleshoot and recommended fixes on affected systems in addition to
automating software application installs for local and remote users
Managing and troubleshooting post migration.
Pushing Symantec through Altiris agent.
Environment: Windows 2008/2012, Windows 7 and Windows 10, Service Now for ticketing, Solar wind
for monitoring, VMware 5.0,5.1 and 5.5
Tools: Altiris, Service now, VMware Converter, vcenter, SCCM, Solar winds
This is a support project. We are maintaining the entire AD, Win server (2003/2008/2012), VMware &
Server Hardware part, with Desktop management (EUC) and Application Support.
Responsibilities
Member of Incident Management team and responsible for follow-up of all Wintel Sev1 cases till the
closure.
End user computing (including VIP users )
Analyse Wintel tickets, Problem management ticket progress and all CR provide details information to
client on weekly infrastructure meeting.
Represent Wintel ticket, Sev-1 & 2 issue details, and Change management details to client on weekly
basis.
Make sure RCA for all HBI incidents submit to client and follow up and prepare action plan to avoid
HBI in future.
Handle escalation calls and provides direct support to VIPs.
Coordination with Offshore and make sure all update pass timely.
Provide all the required documents to Internal and external Audit team from Wintel side.
Make sure Wintel servers are falls audit compliance.
Installing and Managing Virtual Centre 5.0,5.1 and 5.5
Configuring and Maintaining Dell Hardware(R 730,R700,R820,R900,R910)
Experience in administering Windows Terminal Server, Group Policy management and Active
Directory environment
Datacentre maintenance like server labelling.
Server decommissioning and return to the leaser.
Hardware maintenance, disk replacements for out of warranty servers.
Datacentre hardware support - Check for Amber lights, Disks, RAMs, BladeCenters - power supplies,
IO modules.
Master Server Node list changes / update and provide to TCS management for billing.
Follow up and make sure that that all the production servers are added to monitoring, backup &
patching.
Infrastructure support for application teams if needed.
Troubleshooting issues with mailboxes, generic mailboxes, distribution lists, calendar and Conference
rooms.
Restoring the data using Symantec backup exec and TSM.
Configuration of network printers.
Creating Knowledge Base articles to help the team members.
Perform P2V of the server as per server refreshment project.
Publish application and provide access to users in Citrix server as requested.
Xen Desktop Administration.
Coordinating with various vendors for hardware related issues.
Responsible for server migration with respect to various roles (DC, File/Print, Manufacturing Servers)
Creating a test environment in VMware for Production Team to test their applications
Administered VMware Infrastructure - vSphere/vcenter environments from Development and Support
to day to day maintenance; running over 70 ESX Hosts and 1000 Virtual Machines.
Performed custom reimages of computers from Windows XP to Windows 7 using SCCM build tool,
executed Win 7 command prompts to backup, retrieve and restore data, and update group policy so
as to ensure uncompromised asset utility
Manage the automation and configuration management of virtualization resources
Perform software and hardware upgrades & patching during and after hours
Provision, manage and upgrade of guest VMs and templates during and after hours
Troubleshooting VMware issues, monitoring & root cause analysis during and after hours
Troubleshot unsupported software, performed installations and configurations through collaborating
with external vendors and internal teams to provide sustainable operational support for onsite
hardware and software infrastructure to over 3000 end-users
Managed project reports and communications by analysing and comparing system performance with
set standards through conducting inspections to ensure smooth functioning of the technical
framework, installed systems and devices
Remotely diagnosed, troubleshoot and recommended fixes on affected systems in addition to
automating software application installs for local and remote users
Environment: Windows 2008/2012, Service Now for ticketing, Solar wind for monitoring
Tools: Bigfix, Service now, VMware Converter, vcenter, SCCM, Solar winds
Project: RCM (Allianz Group)
New Delhi, India
Jul 2008 Mar 2012
Windows Server Administrator, Desktop Management & Application Support
Description
This is a support project. We are maintaining the entire AD, Patching, desktop support, application
support & VMware for IT infrastructure across the globe.
Responsibilities
HCL
New Delhi, India
Windows Server Administrator and Desktop support (EUC)
Description
This is a support project. We are maintaining the entire AD & Exchange part of IT infrastructure across the
globe remotely. We are also responsible for VMWare, Citrix, and Backup.
Responsibilities
Windows Administration:
Patni Computers
New Delhi, India
Technical Support Engineer
Description
This is a support project. We are maintaining the entire AD, Patching & VMware of IT infrastructure across
the globe.
Responsibilities
Day to day windows server activity.
Build Virtual servers as request.
Manage Snapshot for production servers
Manage offshore team and make sure they understand the process correctly.
Creating templates as per various business requirements.
Coordinating with various vendors for hardware related issues.
Handled escalation calls.
Managing and troubleshooting AD users login problems.
Analysis current infrastructure and propose hardware upgrade to client.
Planning of patching windows and make sure got right approval from server owner.
Plan properly, co-ordinate with onsite team to decommission server on time.
Environment: Windows 2003, 2000, WebEx, Remedy
Bharati
New Delhi India
Technical Support Engineer
Description
This is a support project. We are maintaining the entire AD, Patching & VMware of IT infrastructure
across the globe.
Responsibilities
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