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No: ESCL-QSP-004
Rev. No: 00
Issue Date:12th Nov, 2012
Page 1 of 6
Issue Date
Revision
00
12/11/2012
Identification
First Issue
Prepared by
Management
Representative
(MR)
Reviewed
Approved by
by
Production
Manager
Managing
Director
Change/Amendment No.
Date
Page
Description of Change/Amendment
1.0
Rev. No: 00
Issue Date:12th Nov, 2012
Page 3 of 6
PURPOSE
The purpose of this procedure is to define the controls and related responsibilities
and authorities for dealing with nonconforming product/service delivery in ESCL.
2.0
SCOPE
This procedure is applicable to all nonconformities generated in the company
processes and activities.
3.0
REFERENCES
NIS ISO 9001:2008, Quality Management Systems Requirements
NIS ISO 9000:2005, Quality Management Systems Fundamentals and
Vocabulary
ESCL Quality Manual (ESCL-QM-001)
ESCL-QSP-003, Internal Quality Audit Procedure
ESCL-QSP-005, Corrective Action Procedure
ESCL-QSP-006, Preventive Action Procedure
ESCL-SOP-012, Procurement Control Procedure
Form 105, Internal Quality Audit Record
Form 106, Audit Nonconformity Report
Form 107, Corrective/Preventive Action Request
Form 108, Supplier Deficiency Report
Form 109, Corrective/Preventive Action Log
Form 110, Clients Complaints Log
4.0
4.1
4.2
4.3
4.4
4.5
4.6
4.7
Rework:
requirements.
4.9
4.10
5.0
5.1
Every Function: Has the duty and responsibility to identify and report any
observed nonconformity in work process or activity (see Form 107).
5.2
5.3
5.4
5.5
6.0
PROCEDURE
6.1
6.1.1 Nonconforming products from suppliers (vendors) are returned immediately to the
supplier(s) for replacement. Where it is not possible to return items immediately,
the item is segregated until return to the supplier. Records are maintained (see
Form 108 and Procurement Control Procedure - Ref. No. ESCL-SOP-012.
6.1.2 Nonconforming products supplied by the client is segregated and reported to the
client in accordance with contract requirements. Disposition is in accordance with
client instructions.
6.1.3 Any nonconformity in services provided by a supplier is appropriately documented
and closed out. Records are maintained (see Form 108 and Procurement Control
Procedure - Ref. No. ESCL-SOP-012).
6.2
b)
c)
d)
6.4
6.4.1 Nonconformities in the Quality Management System are also identified during
audits (internal, external).
6.4.2 The identified nonconformities are appropriately documented and closed out. See
Internal Quality Audit Procedure - Ref. No. ESCL-QSP-003.
6.5
Maintenance of Records
Records of the nature of nonconformities and any subsequent action taken
including concessions obtained are maintained by department/unit heads as it
relates to their departments/units. See Forms 106, 107, 108, 109 and 110 as
appropriate.
7.0
RECORDS
7.1
7.2
7.3
7.4
7.5
7.6