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Maintaining a Facebook page can be a great way to keep current cusotmers interested in the organization, and can also serve as
a touch point with potential customers who may be looking for recreational services. Considering the overall look of your page and
general information it provides will help you assess whether you are poised to get the most value from your Facebook efforts.
Excellent
Very Good
50-99
100-299
Your company logo is perhaps the most important image on your Facebook page, as it helps site visitors quickly identify who
you are. Your logo should be of premium quality and, if necessary, resized with proper software. Most businesses use their
logo as their profile picture since that image will represent the practice on posts, news feeds, and in messages.
Prospective customers may come to your Facebook page to get a sense for the practice. Be sure that your page design,
features, and displayed images convey a look and feel that is consistent with the reputation you want to build and maintain.
Social media sites may be viewed as extensions of your practice website, or if your practice does not have a website, may
be seen as a website substitute by visitors. Taking care to include your logo, business category, contact information,
profile information, staff bios, practice photos, etc., will add to the value of your social media site.
Page design and colors should be consistent with practice branding, with all other social media sites the practice employs,
and with any practice websites. By using consistent design and color schemes, you will help ensure customer identification
with your brand.
There are differing opinions as to which is better for businesses: a large quantity of followers versus a smaller number with
whom you are able to more deeply connect with your brand. We recommend that you focus equally on the quality and
quantity of your relationships in the social media community.
You can customize the web address for your Page by selecting a unique username which will appear in the browser address
bar when you view your Page. A custom username can make it easier for people to find and remember your Facebook Page
Choose a username carefully, as it is not transferable and can only be changed once.
Notes
<<Insert any notes>>
Area of Opportunity
Average
300-499
N/A
500-999
1000+
Content Assessment
Excellent
Very Good
Area of Opportunity
Average
N/A
Interactivity Assessment
Excellent
Very Good
0-9
10-19
20-29
Yes
No
N/A
Each interaction that you have on your page, be it with customer or a potential customer, is representative of the level of custo
service that is offered in your organization. Demonstrate to your followers that you care about their feedback.
Regularly monitoring your Facebook page will help you identify trends in the types of posts that engage your followers, thereby
directing your efforts toward that which will produce the most interaction with potential and current customers. Facebook make
available an internal reporting function, Insights, which provides details about activity on your Page. Evaluation of this informati
may help you decide where to concentrate your efforts to improve your social media campaign.
Promoting your Facebook page on your other marketing and communication materials, including the website
and other social media pages, is considered to be a best practice. The more exposure you bring to your Facebook page, the
more engagement and followers you are likely to have. Ideas for cross-promotion include adding a link to your Facebook page
on your website, inviting email newsletter subscribers or direct mail recipients to "Like" the organization on Facebook,
and including mentions of your Facebook page in print ads, in-office marketing materials and on-hold phone messages.
* Review Facebook's guidelines on event hosting and promotion prior to launching a contest or event on your Facebook page.
Notes
Area of Opportunity
Average
30-39
N/A
40-49
50+
Maintaining a Twitter page allows practices to post 140-character messages to followers, as well as seek
pertaining to their industry. Considering the overall look and general aspects of your Twitter page will help yo
you are poised to get the most value from your Twitter efforts.
Excellent
Very Good
50-99
100-299
Your profile picture is perhaps the most important image on your Twitter page, as it helps site visitors quickly identify who you
are. This picture is also the thumbnail image that appears beside each of your Tweets. Many organizations choose to use the
practice logo as a way to help further their brand identification.
Prospective customers may come to your Twitter page to get a sense of the organization. Be sure that your page design and
images visible convey a look and feel that is consistent with the reputation you want to build and maintain.
Social media sites may be viewed as extensions of your organization website, take care to include your logo, bio information
which will add to the value of your social media site.
A customizable background can be considered prime real-estate for showcasing information about your organization that is n
otherwise readily available via the standard Twitter interface, such as staff photos, contact options, or upcoming events.
If you have not done so already, taking advantage of Twitter's header photo option is another great way to brand your organiz
It is important to choose an image that will represent you accurately while keeping legible the white font from your bio/locatio
Page design and colors should be consistent with branding, with all other social media sites theorganization employs,
and with any organization websites. By using consistent design and color schemes, you will help ensure customer identificat
with your brand.
There are differing opinions as to which is better for businesses: a large quantity of followers verses a smaller number with
whom you are able to more deeply connect with your brand. We recommend that you focus equally on the quality and
quantity of your relationships in the social media community.
It is considered good practice to begin seeking out and following other applicable Twitter accounts as soon as you get your o
Twitter page up and running. To build your Twitter following, look for Twitter accounts that relate to your organization such as
companies, other rec facilities, industry news outlets, people you know and people who work with you.
Notes
<<Insert any notes>>
Area of Opportunity
Average
300-499
N/A
500-999
1000+
Aside from promoting your brand and making general practice information available to Twitter page visitors, Twe
content that is relevant to both current and prospective patients is paramount to the success of your social me
Content Assessment
Excellent
Very Good
Good content requires good planning. It may be helpful to determine ahead of time (and provide to your staff in writing) some
guidelines for maintaining your Twitter page such as who will post Tweets, what writing style will be adopted, how often Tweets
will be posted, and what information will (and will not) be shared.
Make sure it is clear to your audience who is posting content
Tweets do not have to be limited to facility information or program updates. Including a variety of topics that may be of interest
to your audience may help encourage more frequent interactions.
Though social media is a deliberately informal communication channel, it is important that all posted content maintain the
level of professionalism that you want to be associated with your practice at all times.
Utilizing a variety of media such as photos and videos in addition to text updates will help engage your followers and may
encourage them to check your page more frequently for updates.
Including links to external sites in your Tweets that your followers may find interesting is a great way to keep people engaged
and share knowledge about your particular field or interests without needing to write extensive new content.
What you choose not to say can be just as important as what you do say. Remember to strictly uphold all privacy rights
and follow all legal regulations associated with your type of organization in your particular region.
Notes
<<Insert any notes>>
Area of Opportunity
Average
N/A
While not all posts will generate a response from your followers, it is important that the practice monitor daily a
with visitors and regularly Tweet relevant up-to-date news and information to keep followers engage
Interactivity Assessment
Excellent
Very Good
50-99
100-149
Regular Tweets will help to keep your followers engaged and may serve to increase the visibility of your organization on Twitter
Hashtags (#) can be used to mark keywords or topics in a Tweet and allows that specific Tweet to be searchable. Adding
hashtags can help those who seek similar content find your Tweets, and can be a great way to increase your Twitter visibility.
Hashtags should mark identifiable words and phrases, and Twitter recommends using no more than 3 hashtags per Tweet.
When tweeting, consider mentioning other Twitter users (such as societies or well-known researchers) by their Twitter
username (@username). This can draw more attention to your message, start new conversations, and you may receive a
response from the person or organization you mentioned.
Regularly check your Twitter timeline as well as your Mentions and Interactions tabs on the Connect page for comments
posted by your followers and/or mentions of your practice. Consider retweeting relevant content, replying to comments, and/or
thanking individuals/organizations for mentions. Remember that each interaction you have on Twitter is representative of the
level of customer service that your practice provides.
Retweeting Tweets that contain interesting and compelling content relevant to your community or industry, or those that may be
of particular interest to your followers, is a great way to bring variety to your own postings.
Regularly monitoring your Twitter page will help you identify trends in the types of Tweets that engage your followers, thereby
directing your efforts toward that which will produce the most interaction with potential and current patients. You can see which
of your own Tweets have been retweeted by clicking on Connect from the top navigation bar, and then selecting Interactions.
Twitter ranks search results for every user by name, username, and profile information. For your Twitter account to appear
in the Twitter search results, all information in your profile must be complete and contain relevant keywords.
Including your Twitter URL (which also contains your username) on your promotional and marketing materials will help
promote your presence on Twitter and may help drive visitors to your page. The more exposure you bring to your Twitter page
the more engagement and followers you are likely to have. Cross-promotion ideas include adding a link to your Twitter page on
your organization website, inviting email newsletter subscribers or direct mail recipients to "Follow" the practice on Twitter and
including mentions of your Twitter page in print ads, in-office marketing materials and on-hold phone messages.
* Review Twitter's guidelines on event hosting and product promotion prior to launching a contest or event on your Twitter page.
Notes
Area of Opportunity
Average
150-199
200-249
N/A
250+
YouTube allows members to host their own channel and post videos that pertain to a particular interest. Cons
look and general aspects of your YouTube channel will help you assess whether you are poised to get the mo
YouTube campaign efforts.
Excellent
Very Good
50-99
100-299
Social media sites may be viewed as extensions of your organization's website, taking care to include an appropriate profile
picture, complete the profile information, easy to find contact options, a well-chosen featured video, etc., will add to the value
of your social media site.
The customizable YouTube background can be considered prime real-estate for showcasing information about your organiza
that is not otherwise readily available via the standard YouTube channel interface, such as staff photos, practice contact
options, or upcoming facility events.
Prospective customers may come to your YouTube channel to get a sense for the organizaztion. Be sure that your page desig
videos convey the look and feel consistent with the reputation you want to build and maintain.
Page design and colors should be consistent with branding, with all other social media sites the practice employs,
and with any organization websites. By using consistent design and color schemes, you will help ensure customer identificatio
with your brand.
Notes
<<Insert notes here>>
Area of Opportunity
Average
300-499
nse for the organizaztion. Be sure that your page design and
N/A
500-999
1000+
Your YouTube channel can invite viewers into your practice with the click of a mouse, and can give them a
practice atmosphere. Interacting with your visitors and uploading relevant up-to-date videos is one of the ke
with your YouTube campaign.
Content Assessment
Excellent
Very Good
It is considered good practice to organize your video content to be viewer-friendly rather than a linear stream of video uploads
Organizing relevant videos together into playlists, either by topic or for set timeframes, may promote a more user-friendly cha
These playlists can then be highlighted in the "Featured Playlists" box on your YouTube channel.
Video descriptions should be seen as another important way to connect with YouTube video viewers aside from the video itse
Depending on the content of your video, you can use this section to set-up the video topic, credential your practice and provid
or educate on a specific product or procedure.
Content on YouTube is organized on a tag word basis. It is important to take time to correctly tag your videos and brainstorm
around what search terms people will likely use to find your video. Be specific; for example, a popular search term on YouTub
is "funny." Videos with generic tags are more likely to be buried in the search results than videos with more unique tag words.
YouTube allows you to place annotations (comments) that display over the top of your video footage, add music to your video
and even edit video segments. It is generally a good idea to rely on your video content to impress your viewers, as opposed t
these video extras. While they may have application in some specific video types, they can tend to be distracting to viewers.
Be sensitive to the fact that not all video content may be appropriate for all viewers. Take care when posting videos that
include nudity or images that could be considered graphic in nature. While YouTube does allow these types of videos for
educational purposes, you may choose to not include these types of images as video thumbnails. Additionally, you may want
to make clear the presence of any sensitive content in the video title and/or description.
Remember to strictly uphold all privacy rights and follow the legal regulations associated with similar organizations in your
region. Never use customer images or information without their consent.
Notes
ractice with the click of a mouse, and can give them a sense for your
uploading relevant up-to-date videos is one of the keys to succeeding
our YouTube campaign.
Area of Opportunity
Average
N/A
While not all videos posted will generate viewer comments or likes, it is important to regularly check your YouT
viewer and subscriber feedback, and to continue to post new, up-to-date video content.
Interactivity Assessment
Excellent
Very Good
10-19
20-29
Average
Area of
Opportunity
N/A
30-39
40-49
50+
# of views:
<<OTHER>>
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