Republic of the Philippines

CAVITE STATE UNIVERSITY

BACOOR CITY CAMPUS
Phase 11 Soldiers Hills IV, Molino 6,
City of Bacoor, Cavite

Department of Business Management

Narrative Report of
Title

DEAN ROSE L. CALVO

:

PRACTICUM EXPERIENCE AT RCBC SAVINGS

BANK MOLINO BRANCH

A P P R O V E D:

MARIELEX S. SABELA _________

English Critic
Date

ANNAMARIE M. RUPIDO _________

Practicum Adviser
Date

RONAN M. CAJIGAL, MAEd ________

Practicum Coordinator
Date

HENRY O. GARCIA, DPA

Campus Dean

________
Date

Note:
Original copy to be filed in the university library and one copy to be distributed to the following:
Practicum adviser and student.
2

BIOGRAPHICAL DATA

The author, Dean Rose L. Calvo was born on February 24, 1997 in Bacoor,
Cavite. She is the third daughter among the four children of Mr. Danilo B. Calvo and
Mrs. Celia L. Calvo. She presently resides at Village Homes Subdivision Queens Row
West Bacoor, Cavite.
She started her pre-school education at Queens Row Elementary School in 2003.
She completed her elementary education at Queens Row Elementary School in 2009. In
the same year, she enrolled at Eastern Bacoor National High School for her secondary
education and graduated in 2013.
In June 2013, she enrolled at Cavite State University Bacoor City Campus for her
college education where she took up a Bachelor of Science in Business Management
major in Marketing.

ACKNOWLEDGEMENT

The student trainee would like to express her sincerest gratitude to the following
for helping her as she completed 240 hours of On-Job-Training (OJT):
Mrs. Dorothy Cris Gomez, her supervisor in New Account section, who gave
advice, support and gave a lot of knowledge in tasks;
Mr. Glenn Magbojos, the branch bank manager, who supported and guided her in
every task and for giving chance to become part of their team;
To Aillyn Joyce Romuar, her co-trainee, for good relationship or friendship. And
for her cooperation to make the work easier;
To all employees and staff of the bank, for giving and sharing experiences to
trainee and for gave a good relationship..
Ms. Anamarie Rupido, her practicum adviser, for her advice, guide and tips to
make this possible.
Ms. Marielex Sabela, her Englich critic, for her patience and suggestion in editing
this narrative report;
To her parents, Mr. Danilo and Mrs. Celia Calvo as well as her siblings, Pearl
Dancel, Diannarah and Desi Mae Calvo for the financial and moral support to make this
possible and successful;
To Our Almighty God, for answering her prayers and giving her strength to strive
hard and made accomplish her practicum training;
This narrative report would not be possible without those people.
Thank you very much and God bless us.
DEAN ROSE L. CALVO
4

TABLE OF CONTENTS
Page
TITLE PAGE..............

APPROVAL SHEET..

ii

BIOGRAPHICAL DATA....

iii

ACKNOWLEDGEMENT

iv

TABLE OF CONTENTS............

vi

LIST OF FIGURES.

viii

LIST OF APPENDIX FIGURES...

ix

LIST OF TABLES..................................................................................................

LIST OF APPENDICES.....

xi

INTRODUCTION.....................................................................................................

Significance of the On-the-Job- Training .

Objectives of the On-the-Job- OJT Training.

Time & Place of the On-the-Job- Training .

THE LINKAGE ESTABLISHMENT...

Company Background ......

Mission, Vision and Philosophy of the Institution....

Organizational Structure of Company...

Responsibilities of the Management...............................................................

THE TRAINING AREAS

Department Function ....

Organizational Structure of SSS Member Services Section.

10

Facilities.

11

Tools and Equipment.

15

Standard Operation Procedure of the Department.....

19

TRAINING EXPERIENCES.

22

Task Performed..

22

Observed Strength in Training Area......

23

Observed Weakness in Training Area...

23

Insight... ...

24

Problems Encountered...............................................

24

Suggestions for Improvement.....................................

24

SUMMARY.

25

REFERENCE.

26

APPENDICES.....

27

LIST OF FIGURES

Figure

Page

Organizational Structure of Rizal Commercial Banking Corporation...

New Account Department.

14

Organizational Structure of RCBC Savings Bank-Molino Branch.

16

Tellering Department

17

SCROs Table..

17

Bank Managers Table...

18

CSHs Table..

18

New Account Section...

19

Insurance Representatives Table.

19

10

Photocopying Machine..

20

11

Adding Machine.

21

12

Computer

21

13

ATM Printing Machine..

22

14

Scanner..

22

15

Stamp Pad, Rubber Stamp, Calculator, Stapler, Scissor, Ballpen, Tape,

Carbon, Paper and Paper Clips..

23

16

Folders

23

17

Telephone with fax

24

LIST OF APPENDIX FIGURES

Appendix
Figure

Page

Place of On-the-Job-Training..

51

Vicinity Location Map....

52

The Trainee while stamping slips..

53

The Trainee receive the delivered checks..

53

The Trainee arranged the documents in the box....

54

The Trainee called the clients to update their information

54

The Trainee while assisted client...

55

The trainee with CRA and SCRO..

56

The trainee with CSA, CRA, CSH and SCRO..

56

10

Co-trainee, CRA, CSH, CSA and SCRO...

57

11

The trainee with the CSH, SCRO, her co-trainee and CRA..

57

LIST OF APPENDICES

Appendix

Page

Curriculum Vitae.......

32

Recommendation Letter.........

35

Parents Waiver..

36

Contract..

37

Evaluation Form 1.

38

Evaluation Form 2.

39

Certificate of Completion

41

Daily Time Record.

42

Certificate from English critic..

46

10

Weekly Journal...

47