Submitted by -sonam

06490401709 BBA (G)

1st shift

SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIALFULFILLMENT

OF

BACHELOR OF BUSINESS ADMINISTRATION

SUMMER TRAINING PROJECT REPORT

ON

RECRUITMENT AND SELECTION

PROCEDURE OF TCIL

Submitted By:
Name of student: sonam
Enrollment No.: 06490401709
Batch: 2009-2012

INTERNAL GUIDE
Name:

Ms Charu Jain

Designation: Assistant Professor

EXTERNAL GUIDE
Name: Mrs. Neha Gupta
Designation: HR Executive

Trinity Institute of Professional Studies

Affiliated To Guru Gobind Singh Indraprastha University

CERTIFICATE

TO WHOM SO EVER IT MAY CONCERN

This is to certify that the project work ---Title---- made by -sonam, BBA (G).2009-2012
06490401709._ is an authentic work carried out by her under guidance and supervision of Internal
guide Name
The project report submitted has been found satisfactory for the partial fulfillment of the degree of
Bachelor of Business Administration.

Internal Supervisor
Signature
Name-sonam

ACKNOWLEDGEMENT

It is in particular that I am acknowledging my sincere feeling towards my mentors who graciously gave
me their time and expertise.
They have provided me with the valuable guidance, sustained efforts and friendly approach. It would
have been difficult to achieve the results in such a short span of time without their help.
I deem it my duty to record my gratitude towards the External project supervisor __Name_____ and
Internal project supervisor ---Name--- who devoted his/her precious time to interact, guide and gave
me the right approach to accomplish the task and also helped me to enhance my knowledge and
understanding of the project.

Name of Student- sonam

Enroll. No-06490401709
Course-BBA (G)
Class/sem/shift-V SEM, (2009-2012)

DECLARATION
I hereby declare that the following documented project report titled Project name is an original and
authentic work done by me for the partial fulfillment of Bachelors of Business Administration degree
program at Company name
I hereby certify that all the Endeavour put in the fulfillment of the task are genuine and original to the
best of my knowledge & I have not submitted it earlier elsewhere.

Name of Student-sonam
Course Class & Shift-v SEM (2009-2012)
Enroll .No-06490401709

1. Nature of the company

Spa is dealing with finance sector .spa is one of leading companies in India
SPA is being managed by its promoters along with a young and dynamic team of over 1000+
professionals with rich experience, in their respective fields. The Group has established itself as one of
Indias leading financial advisory house, offering various financial solutions to its Institutional,
corporate and individual clients.

2. INTRODUCTION
SPA Group was promoted by a team of finance professionals in 1995 with an objective to provide
value added financial services. Initially, the Group focused as a niche financial solutions provider in
corporate finance and wealth management to Indian companies and high net worth individuals. In
January 2000, the Group expanded its operations and the range of services. Today, SPA provides
services for securities broking, merchant banking, wealth management, financial advisory, corporate
finance, risk management and insurance broking.
SPA is being managed by its promoters along with a young and dynamic team of over 1000+
professionals with rich experience, in their respective fields. The Group has established itself as one of
Indias leading financial advisory house, offering various financial solutions to its Institutional,
corporate and individual clients.
Customer centric approach of SPAs dedicated professional team has helped carve a niche for itself in
financial services arena and won confidence of its clients. Clients of SPA are from a wide spectrum and
comprise of Banks and other financial institutions, Mutual funds, Insurance companies, foreign
institutional investors, public sector undertakings and government departments, private corporate,
trusts and individuals.

1. Nature of the company

Spa is dealing with finance sector .spa is one of leading companies in India
SPA is being managed by its promoters along with a young and dynamic team of over 1000+
professionals with rich experience, in their respective fields. The Group has established itself as one of
Indias leading financial advisory house, offering various financial solutions to its Institutional,
corporate and individual clients.
Company is operating in finance sector. There are following areas under the company or in
which the company deals/work.
1. SPA Capital Services Limited
SPA Capital Services Limited is the flagship Company of the Group and is engaged in providing
Wealth Management and Financial Advisory services to institutions, corporate, and individuals since
1995. The Company is a leading distributor of Mutual Funds in the country and presently has assets
over Rs. 20,000 cores under its management. The Company has successfully positioned itself as a
strategic advisor to its customers for wealth management with its customer centric approach and
innovative solutions.
The Company is registered with Reserve Bank of India as a Non Banking Financial Company.
Presently the shares of the Company are listed on the Delhi Stock Exchange.
2. SPA Merchant Bankers Limited

SPA Merchant Bankers Limited offers comprehensive investment banking solutions and highest
quality independent financial advice to corporate sector and entrepreneurs. Our service offering covers
private placement of debt instruments and debt syndication for both public and private sector
corporate, Capital raising services through private placement of equity, managing capital issues (IPO,
FPO and Right Issues). Besides they also cater to the entire spectrum of capital market needs through
other services such as Corporate and Infrastructure advisory, Valuations, Managing Takeovers, Buy
Back and Delisting. They have team comprising of multi-disciplinary professionals with a vast

financial advisory and investment banking experience, who structure various financial products as per
the requirements of the clients

3. SPA Securities Limited

SPA Securities Limited is a SEBI registered securities broking Company. The Company is a member of
Wholesale Debt Market, Capital Market and Futures and Options Segment of the National Stock
Exchange of India Limited. The Company is also a registered member of the Over the Counter
Exchange of India.

The Company is focused primarily on providing securities broking services to institutional clients and
is empanelled as an approved securities broker with all the major Nationalized, Private and Cooperative banks, corporate houses, Insurance Companies, Financial Institutions, Asset Management
Companies and Provident Fund Trusts. The Company had a turnover of Rs. 25000 crores at NSEWDM for the financial year ended March 2005.

4. SPA Insurance Broking Services Limited

SPA Insurance Broking Services Limited is the arm of the SPA Group providing entire range of
insurance service in insurance right from meeting insurance need of clients to cover its risk spectrum,
advisory, claim settlement and also meet requirement of clients if they wish to outsource entire gamut
of insurances related functions. The Company is registered with Insurance Regulatory Development
Authority as approved Broker. The Company is empanelled with almost all the life and general
insurance companies as a Direct Broker. The Company is functioning as life and general insurance
direct broker and risk assessors.

5SPA Com Trade Pvt. Ltd.Recently Commenced, SPA Com Trade Pvt. Ltd. caters to existing clients of
the Group by providing research based commodity broking services.

6. Financial management system

Financial Management Services (FMS) is one of the niche services offered by the group by setting up
Corporate Help Desk in large corporate with employees strength of preferably 500+.
Corporate employees get Investment, Tax Advisory and Insurance services in their offices itself.
These services helps in building long-term relations with corporate employees with the proposal to file
PAN and IT Return.

3. COMPANYs VISION AND MISSION

VISION
Vision, a compelling view of a future yet to be, creates meaning and purpose which catapults both
individuals and organizations to high levels of achievement. We create meaning in our lives by
pursuing our future visions, and we refine our visions based on the meaning we are discovering
through our experience.

To provide best value for money to investors through innovative products.

Trading investment strategies.
State of art technology and personalized
Clear understanding of applicable law

MISSION

A mission statement is a statement of the purpose of a company and organization. The mission
statement should guide the actions of the organization, spell out its overall goal, provide a path, and
guide decision-making. It provides "the framework or context within which the company's strategies
are formulated.

To create long term value by empowering individual investors through superior

financial services supported by culture based on highest level of teamwork,
efficiency and integrity

4. PRODUCT RANGE OF THE COMPANY

insurance
sector
capital
market&money
market

banking sector

mutal funds

spa capital
pproducts

venture capital
market

Banking Sector

Intermediate that accepts deposits and channels those deposits into lending activities, either directly or
through capital market a bank connects customers with capital deficits to customers with capital
surpluses. Banking is generally a highly regulated industry, and government restrictions on financial
activities by banks have varied over time and location. The current set of global bank capital standards
is called BASE-2

Capital Market & Money Market

A capital market is a market for securities (debtor equity), where business enterprises (companies) and
governments can raise long-term funds. It is defined as a market in which money is provided for
periods longer than a year, as the raising of short-term funds takes place on other markets (e.g., the
money market). The capital market includes the stock market (equity securities) and the bond market
debt). Financial regulators, oversee the capital markets in their designated jurisdictions to ensure that
investors are protected against fraud, among other duties.
Capital markets may be classified as primary markets and secondary markets. In primary markets, new
stock or bond issues are sold to investors via a mechanism known as underwriting in the secondary
markets; existing securities are sold and bought among investors or traders, usually on a securities
exchange, over the counter or elsewhere.
The money market is a component of the financial markets for assets involved in short-term borrowing
and lending with original maturities of one year or shorter time frames. Trading in the money markets
involves treasury bills, commercial papers, bankers acceptance, certificates of deposit, federal funds,
and short-lived mortgage and asset-back securities.

Insurance Sector

In law and economics, insurance is a form of risk management primarily used to hedge against the risk
of a contingent, uncertain loss. Insurance is defined as the equitable transfer of the risk of a loss, from
one entity to another, in exchange for payment. An insurer is a company selling the insurance; an
insured or policyholder is the person or entity buying the insurance policy. The insurance rate is a
factor used to determine the amount to be charged for a certain amount of insurance coverage, called
the premium. Risk management, the practice of appraising and controlling risk, has evolved as a
discrete field of study and practice.

The transaction involves the insured assuming a guaranteed and known relatively small loss in

the form of payment to the insurer in exchange for the insurer's promise to compensate (indemnify) the
insured in the case of a large, possibly devastating loss. The insured receives a contract called the

insurance policy which details the conditions and circumstances under which the insured will be
compensated Merchant Banking
In banking, a merchant bank is a financial institution primarily engaged in offering financial services
and advice to corporations and to wealthy individuals. The term can also be used to describe the
private equity activities of banking. The chief distinction between an investment bank and a merchant
bank is that a merchant bank invests its own capital in a client company whereas an investment bank
purely distributes (and trades) the securities of that company in its capital raising role. Both merchant
banks and investment banks provide fee based corporate advisory services, including in relation to
mergers and acquisitions.

Investment Banking

An investment bank is a financial institution that assists corporations and governments in raising
capital by underwriting and acting as the agent in the issuance of securities. An investment bank also
assists companies involved in mergers and acquisitions, derivatives, etc. Further it provides ancillary
services such as market making and the trading of derivatives, fixed income instruments, foreign
exchange, commodity, and equity securities.
Unlike commercial banks and retail banks, investment banks do not take deposits.
Investment banks offer services to both corporations issuing securities and investors buying securities.
For corporations, investment bankers offer information on when and how to place their securities in the
market. To the investor, the responsible investment banker offers protection against unsafe securities.
The offering of a few bad issues can cause serious loss to its reputation, and hence loss of business.
Therefore, investment bankers play a very important role in issuing new security offerings.
Mutual funds
A mutual fund is a professionally managed type of collective investment scheme that pools money
from many investors and invests typically in investment securities (stocks, bonds, short-term money
market instruments, other mutual funds, other securities, and/or commodities such as precious metals).

[1] The mutual fund will have a fund manager that trades (buys and sells) the fund's investments in
accordance with the fund's investment objective

Venture Capital Market

Venture capital (also known as VC or Venture) is provided as seed funding to early-stage, highpotential, growth companies and more often after the seed funding round as growth funding round
(also referred eventual realization event such as an IPO or trade sale of the company. To put it simply,
an investment firm will give money to a growing company. The growing company will then use this
money to advertise, do research, build infrastructure, develop products etc. The investment firm is
called a venture capital firm, and the money that it gives is called venture capital

Size of Organization (in terms of Manpower and turnover of the company)

Customer centric approach.

50 Branches covering all major cities in the Country.

1000+ regular employees besides having associates risk inspection agencies, values, surveyors
available on call.

Established since last 15 years.

Association with SPA can enable clients to avail a variety of financial services from a single
source.

The turnover of the company is about 100-250crores

6. Organizational structure

SANJAY
JOON(president)

MR ROHIT(vice
president )

VIVEK
GAUTAM(associ
ate director)

SANJAY
GUPTA

SANJAY
GUPTA(associate
orector)

SANJEEV
GUPTA(manageing
director)

employee

MS.Yogita

lower worker

field
worker

MR.Anubhav
talwar

trainees

Members with whom I interact with their level in company

MR.Anubhav tiwari is our leader in his leadership I had completed my summer training. He is a
financial advisor and a good leader he guides us very well throughout our training period. I interact
with other employees of the company as follows;-

1.

MR ROHIT VICE PRESIDENT

2.

MR ANUBHAV -SR.MANAGER

3.

MS.YOGITA -EMPLOYEE

4.

MS.DIVYA -EMPLOYEE

5.

MS TRIVANI-SR.HR

CHAPTER-2

OBJECTIVAND
RESEARCH
METHODOLOGY

2.1 Research Objectives of the Study:

No research is useful if it does not have any research objective. Research objective tells the researcher
as for what kind of information or results, the research has to be carried out. Without the research

objective the researcher will not be able to carry out research and if he performs the research objective
it will not be of any use.

The purpose of my study is to measure the effectiveness of taxation services as a selling strategy at
SPA Capital i.e. how the services provided by SPA help it to build clients for its other financial
services.

2.2 Research Methodology:

Research is a careful critical inquiry in seeking facts and diligent investigation in order to ascertain
something. For formulating a significant research problem, the researcher should try to acquire as
much knowledge, of the area in which research is to be done, as possible. The research must be fully
aware of the environment to which the difficulty pertains.
It refers to the method adopted to collect the relevant data and other information, which forms the basis
of the research writing. So, for the effective writing of this report, the data must be quality oriented.

2.2.1 Research Design:

Research design or model indicates a plan of action to be carried out in connection with a proposed
research work.

Descriptive research design has been used for conducting the study as to know the clients acceptance
to the SPAs services.

TYPES OF RESEARCH DESIGN

Exploratory Research (huh?)
Designed to generate basic knowledge, clarify relevant issues uncover variables associated with a problem,
uncover information needs, and/or define alternatives for addressing research objectives.A very flexible, openended process.
Descriptive Research (who, what, where, how)
Designed to provide further insight into the research problem by describing the variables of interest. It Can be
used for profiling, defining, segmentation, estimating, predicting, and examining associative relationships.
Causal Research (If-then)
Designed to provide information on potential cause-and-effect relationships.Most practical in marketing to talk
about associations or impact of one variable on another.
This study is based on Exploratory Research Design

2.2.2 Data Collection:

Data is collected through surveys by questioning people in person and by telephone about their
purchase preferences and likings.
SAMPLE ENUMERATION is the method adopted for data collection. It saves time & reduces the cost
of survey. Sampling enumeration sometimes is the only possible method just as in cost of infinite
universe, e.g. tossing of coin infinite times.
2.2.4 Method of data collection:
The data has been collected using following instruments:

Primary data

- Primary data is information collected by the researcher directly through instruments

such as surveys, interviews, focus groups or observation. Tailored to his specific needs, primary
research provides the researcher with the most accurate and up-to-date data
Sources of primary Data:
Questionnaire
Personal Interview
Observation

Secondary Data - Secondary data, on the other hand, is basically primary data collected by someone
else. Researchers reuse and repurpose information as secondary data because it is easier and less
expensive to collect. However, it is seldom as useful and accurate as primary data.
Sources of Secondary Data:
Publications
Websites
Internal reports

Sampling Design:

A procedure or plan drawn up before any data are collected to obtain a sample from a given population. Also
known as sampling plan; survey design.

2.2.3.1 Population:
Population for the purpose of this study consists of all the corporate employees who have filed their
ITR through SPA Capital.
Sampling unit:
The sampling unit of my study is the corporate employees.
Sampling Area: Delhi and NCR areas.
Sample Frame:
The frame is the source from which the data has been collected. E.g. companys database, telephone
directory etc.
The frame for the purpose of my study is the SPAs database.

2.2.3.2 Sample size:

A sample is a part of a population or a subset from a set of units taken with the object of investigating
the properties of parent population or set.

As it is very difficult to get the feedback of each and every client of SPA because of time and resource
constraint, a sample size of 50clients is taken.An optimum sample size in a survey is which represent
the population very well and reliable and flexible. The sample should be small enough to avoid
unnecessary expenses and large enough to avoid intolerable sampling error.
2.2.3.3 Sampling Technique:

Sampling is simply the process of learning about the population on the basis of a sample drawn from it.
Thus in the sampling technique instead of every unit of the universe only a part of the universe is
studied and the conclusions are drawn on that basis for the entire universe.
Convenience Sampling and the Judgment Sampling method are used to select the sample as to ensure
that the sample should represent the whole population and at the same time to save the time.

Sampling Instrument:
o Questionnaire

Structured questionnaire

Telephonic survey

Types of questions:
Questions in the questionnaire are:

Open-ended questions

Dichotomous questions

Multiple questions.

2.2.5 Limitation

The research suffers from the following limitations:

1. The findings of the sample may not be the accurate representation of the population.
2. It is a time consuming method it required lot of time to collect data about spa from
corporate clients.
3. The study may suffer with the Nom-response error i.e. the responses were not given by
some sampling units.
4. The primary data used in the study may also suffer from some defects like human biasness,
inconsistency or ambiguity in the answers, wrong interpretation of the questions by
respondents, measurement error, and data analysis error

5. As the secondary sources are used. These may be biased.

Chapter 3
SWOT Analysis

Strength and weakness

STRENGTH OF THE COMPANY

More than 15 years of experience in the finance industry

Nationwide coverage of the finance sector.

The Group has established itself as one of Indias leading financial advisory house,
offering various financial solutions to its Institutional, corporate and individual clients.

Large no of clients

Association with SPA can enable clients to avail a variety of financial services from a
single source

Corporate reputation in market after winning lot of award

WEAKNESSES OF THE COMPANY

Fewer shares in merchant banking

Low discounts to business clients
Poor perception of company product
Lack of managements other employee talent

Opportunities and threat

3.2

OPPORTUNITIES OF THE COMPANY

Keeping in mind what you have listed as your company strength. SWOT Analysis can now
influence the opportunities of the company. This can be seemed as a target to achieve an exploit
in the future.

Good financial position creating a good reputation for future bank loan & borrowing.

Broadband technology has been installed in the area useful internet users.

Increase spending power in local and national company.

Skill work force i.e. they can be trained & move into other area of business

Competitors going bank corrupt(takeover opportunities)

THREATS OF THE COMPANY

The final part of the analysis can also be seen as the most feared the threat. It has to be done &
therefore taking into account what you have listed as a weakness. The threat will now also seem to
clear-

Large and increase competition.

Possible re-allocation cause due to poor-location currently held.

Raising cost of wages (basis wage e.g.).

Existing product becoming unpopular.

Chapter - 4

Data Processing,
Analysis &
Interpretation

Findings

(1) What is E-Filing?

The process of electronically filing Income tax returns through the internet is known as e-filing.

It is mandatory for companies and Firms requiring statutory audit u/s 44AB to submit the Income tax
returns electronically for AY 2007-08 onwards.
E-filing is possible with or without digital signature.

(2) Types of E-Filing

There are three ways to file returns electronically.
Option 1: Use digital signature, in which case no further action is required.
Option 2: File without digital signature, in which case the duly signed ITR-V form is to be submitted
to CPC Bangalore using Ordinary Post or Speed Post within 120 days of transmitting the data
electronically. This completes the Return filing process for non-digitally signed returns.
Option 3: File through an e-return intermediary who would do filing and also assist the Assessed file
the ITR -V Form.

1.

Select appropriate type of Return Form

2.

Download Return Preparation Software for selected Return Form.

3.

Fill your return offline and generate a XML file.

4.

Register and create a user id/password

5.

Login and click on relevant form on left panel and select "Submit Return"

6.

Browse to select XML file and click on "Upload" button

7.

On successful upload acknowledgement details would be displayed. Click on "Print" to

generate
8.

printout of acknowledgement/ITR-V Form.

Incase the return is digitally signed; on generation of "Acknowledgement" the Return Filing

process gets completed. You may take a printout of the Acknowledgement for your record.
9.

Incase the return is not digitally signed, on successful uploading of e-Return, the ITR-V Form

would be generated which needs to be printed by the tax payers. This is an acknowledgement cum
verification form. A duly signed ITR-V form should be mailed to Income Tax Department CPC,
Post Bag No - 1, Electronic City Post Office, Bangalore - 560100, Karnataka, BY ORDINARY POST
OR SPEED POST ONLY within 120 days of transmitting the data electronically.
ITR-V sent by registered Post or Courier will not be accepted.
No Form ITR-V shall be received in any other office of the Income-tax Department or in any other
manner. In case, Form ITR-V, is furnished after the above mentioned period, it will be deemed that the
return in respect of which the Form ITR-V has been filed was never furnished and it shall be
incumbent on the assessed to electronically re-transmit the data and follow it up by submitting the new
Form ITR-V within 120 days. This completes the Return filing process for non-digitally signed
Returns.
10.

To reset the password, click on the forget password link from the login page. In the password

reset page, enter either of the following data:

Enter your secret question and answer which you entered during registration

Enter the assessment-year and acknowledgement number of any of the e-returns filed by you since
assessment year 2007-08.
Then enter the new password twice and then the text from the image below. Click on Reset Password
to reset the password of your user.

11.

For any assistance in electronic filing please contact the Public Relations Officer of the local

Income Tax Office

ANALYSIS
The findings of the project are derived from the questionnaires which are used for collecting primary
data to study the effectiveness of selling strategy of INCOME TAX RETURN of SPA Capital with
50clients of SPA and these are well analyzed in the light of present circumstances and external
environment. Standardized editing procedure is followed.

FORM NO.16A
[See rule 31(1)(b)]

Certificate under section 203 of the Income-tax Act, 1961

for Tax deducted at source
TDS Certificate
number#

Financial year

Whether Original / Duplicate / Amended

If Amended give Previous TDS Certificate

number

TAN of Dedicator

Name of the Deduct

or

PAN of Deductee

Name of the
Deductee

Whether PAN
TDS Unique Transaction
uploaded was
Number (UTN) as provided validated by Income Gross Amount Paid
by Income Tax Department Tax Department?
(Y/N)

Gross TDS amount

TDS

Total TDS amount where PAN was found valid by Income Tax
Department
I _____________________________________, son/daughter of ___________________________________ working in
the capacity of ______________________________________ (designation) do hereby certify that a sum of Rs.
____________________________ [Rupees _____________________________________
________________________________________________________________________________ (in words)] has been
deducted at source and paid to the credit of the Central Government. I further certify that the
information given above is true and correct based on the books of accounts, documents and other
available records.
Place
Date

Signature of person responsible for

deduction of tax

Designation

Full Name

# TDS certificate number is an internal reference number to be given by the Deduct or (optional)
Form Compiled by www.finance.pushpi.com
FORM NO.16
[See rule 31(1)(a)]
Certificate under section 203 of the Income-tax Act, 1961 for Tax deducted at source on Salary
Financial year
Whether Original / Duplicate /
Amended

TDS Certificate
number#
If Amended give Previous TDS
Certificate number

TAN of Deduct or

Name of
Deducted

PAN of Deductee

Name of
Deductee

TDS Unique Transaction Number

(UTN) as provided by Income Tax
Department

Whether PAN
uploaded was
Gross Amount
validated by Income
TDS/TCS Amount
Paid / Collected
Tax Department?
(Y/N)

Gross amount of TDS / TCS

Total TDS amount where PAN was found valid by Income Tax Department*
Details of Salary paid and any other income and tax deducted
1

Gross Salary
(a)

Salary as per provisions contained in

sec.17(1)

Rs

(b)

Value of perquisites u/s 17(2) (as per Form

No.12BB, wherever applicable)

Rs

(c)

Profits in lieu of salary under section 17(3)(as

Rs
per Form No.12BB, wherever applicable)

(d)

Total

Rs

Less: Allowance to the extent exempt u/s 10

Rs
Rs
Rs

Balance(1-2)

Deductions :

Rs
Rs

(a)

Standard deduction

Rs.

(b)

Entertainment allowance

Rs.

(c)

Tax on employment

Rs.

Aggregate of 4(a) to (c)

Rs

Income chargeable under the head 'salaries' (3-5)

Add: Any other income reported by the employee

Rs
Rs
Rs
Rs

Gross total income (6+7)

Deductions under Chapter VIA

Rs
Rs

Gross Amount

Qualifying
Amount

Deductible
Amount

(a)

Rs

Rs

Rs

(b)

Rs

Rs

Rs

(c)

Rs

Rs

Rs

(d)

Rs

Rs

Rs

Rs

10

Aggregate of deductible amount under

Chapter VIA

Rs

11

Total Income (8-10)

Rs

12

Tax on total income

Rs

13

Rebate and relief under Chapter VIII

I.

Under section 88 (please specify)

Gross Amount

Qualifying
Amount

(a)

Rs

Rs

(b)

Rs

Rs

(c)

Rs

Rs

(d)

Rs

Rs

(e)

Rs

Rs

(f) Total
Rs
[(a) to (e)]

Rs

Tax rebate/
relief

II

III

(a)

Under section 88B

Rs

(b)

Under section 88C

Rs

Under section 89 (attach details)

Rs

14

Aggregate of tax rebates and relief at 13

above [I(f) + II(a)+ II(b) + III]

Rs

15

Tax payable (12-14) and surcharge thereon

Rs

16

Less: Tax deducted at source

Rs

17

Tax payable/refundable (15-16)

Rs

I _____________________________________, son/daughter of _________________________________ working in

the capacity of ________________________________________ (designation) do hereby certify that a sum of
Rs. ____________________________ [Rupees ____________________________________________
_____________________________________________________________________________ (in words)] has been
deducted at source and paid to the credit of the Central Government. I further certify that the
information given above is true and correct based on the books of accounts, documents and other
available records.
Place
Date

Signature of person responsible for deduction of tax

Designation

Full Name

These forms are used to file the income tax return mostly mite case odd individual

Comparison of physical filing and e-filing

phyisical filing

e-filing

lengthy but effective

process

less time
consumming

less defects

less expensive

Physical filing

Physical filling method leaving behind because of the new trend of e-filling. Physical filling method is
very easy but time consuming method of filling the ITR. Facility of physical filling of ITR is also
available in SPA capital. In the physical filling advantages are less but disadvantages are more.
Physical filing is also called as a manual filing. For manual/physical filing, the individual takes a print
out of the respective ITR form, from the income tax site, along with the acknowledgment form, and
after duly filling it, files it with the respective income tax office. Forms are available free of cost too

Physical filings advantages

It is reliable on primary data provided by the user

In Physical filing numbers of defects are less.
Physical filing are filled in only original form, form cant be download by internet

Physical fling disadvantages

Physical filing are lengthy process

Physical filing take more time
Refund from physical filing come after 3 month
Physical filing are not filled by some companies when the annual salary of user is not more
than 5 Lakh

E-filing
Electronically: The Income Tax Department has introduced a convenient way to file these returns
online. The process of electronically filing your Income tax returns, through the Internet, is known as
e-filing of returns. This is a really convenient facility, since it saves you the hassle of traveling all the
way to the IT office. This facility is available round the clock and returns could be filed from any place
in the world. It also eliminates reduces friction between the assessed and tax officials.

Advantages of e-filing

E-filing is easy, fast, and the most reliable and secure method
Fast Processing: The acknowledgment of ITR submission is fast and the refunds are processed
faster by the ITD for E-Filed ITRs.

More Accurate: E-Filing software with built-in validations and electronic connectivity to ITD
are seamless and help minimize errors. Paper based filing with self calculations can be prone
to error. Also, when any paper based form is transferred to electronic system, there is always a

possibility of human error in data entry.

No Time place constraint: You can file anytime, anywhere. E-Filing is available 24 hours a day,

seven days a week, so taxpayers may always file at their own convenience.
More Secure than Paper based filing: E-filing is safer than paper based filing. With paper based
filing your confidential identity information is lying in files and can be passed from person to

person in the CAs office or in ITDs office.

You can easily access and use your data for future returns: Most of the paid E-filing software
applications store your data in a secure manner and allow you to access it whenever you are

ready to file subsequent returns.

It is good for the environment: E-Filing is environment friendly. You just need to print no or at
most one page instead of multiple copies of multiple pages that is required in case of paper
based filing.

Disadvantages of e-filing

In e-filing dont have much disadvantages but some time technological problem accur at the
time of filing ITR offline

Lack of control is another issue that certain individuals have with e-filing. Using an electronic
technology that you may not thoroughly understand can be daunting and the idea of a paperbased tax return over which you have more control is more comfortable.

Other than small provider fee,however,there arent many reason the average taxpayer wouldnt
want to consider giving e-filing a try

Comparison between e-filing and physical filing

Physical filing and e-filing are only two ways to file the ITR. Because of the increasing demand
of internet mostly people are using e-filing method .e-filing is easy and if a person is filing its
ITR through the internet then refund comes in only 1 month, but if u r using physical method
refund comes after 3 months in your bank account .
So if you dont have time and have to fill your ITR file then you should go for e-filing ,but if
you dont have trust on other and dont want to give your personnel information to other then
in case you should go to phyisicalfiling

1. What will you prefer at the time of ITR filling?

Sales

depends on time; 20%

e-filling; 39%
any; 16%

physical filling; 25%

Interpretation

In this survey has taken from some group if people and they answer about the question that how much
they like to fill their ITR.mostly people like to fill their ITR by online process. Then some 25% people
like to fill physical filling .some of people dont bother about the way they prefer any present way to
fill the ITR

2. Did you use any of services provided by SPA capital?

Sales

sometime; 10%
yes; 20%
dont know; 20%

no; 50%

Interpretation

In his people are asks about the services used by them in .50% of the user are not using any service of
SPA capital.20% of the people have used the services of SPA or using services in present .some people
even dont know the SPA capital or service provided by them.

3. Are you satisfied by the services of SPA capital?

Sales
yes

no

never think about this

highly satisfied

21%
42%
32%

5%

Interpretation

In this some people who are using the SPA capital services or have used the spa capital services in
past .mostly(21%) people are highly satisfied with the services provided by the SPA capital.(32%)
people never think about the satisfaction about services they are using .but some people are not
satisfied with their services.42% are satisfied but not highly.

4. Will you suggest SPA to your relatives?

Sales
10%
10%

30%

yes
maybe
no
depens

50%

Interpretation
People who are using SPA capital services are asked that will they suggest SPA capital to their relatives
or not. Their answers are highly surprising 50% of them said maybe (not sure). 20% of them said no
and 10 % of them said depend on time, but 30 % said yes they will suggest SPA capital to their
relatives.

5. Do you think you get value of money from SPA?

Sales
sometime

yes

10%

no

not everytime

15%

30%

45%

Interpretation
People are asked question about the value of money in SPA capital product .45% says yes they think
SPA is giving them value of money,30% said no .10% said that SPA capital gives value of money but
not every time they purchase their product.

6. Have you ever file your ITR from SPA capital?

Sales
no

yes

sometime

mostly

11% 1%
11%

77%

Interpretation
SPA capital files ITR only for some time period of year. (77 %) of the people says that
they are not using SPA capital services to file ITR. (11%) people say that they are using
SPA capital services to file ITR.

7. Do you think SPA capital is loyal company?

45
40
35
30
25
20
15
10
5
0
yes

no

maybe

Interpretation
In this some group of people are asked that they trust SPA capital or SPA capital is loyal
capital to their coustomer.reaction of people are mixes 35 % people says that SPA capital is
loyal towards its consumers and 25 % people said no and 40 % people says maybe .

FINDINGS
Regarding the effectiveness of selling strategy income tax return of SPA following analysis could be
done. The overall the selling strategy is effective but still there are some problems which can be solved
thorough better performance and taking some corrective measures.

Most of the clients are from the income group of Rs 3-5 Lakh which can be extended to other

levels effectively.

Many few people are there who are using the commodities broking services, merchant banking

and financial planning etc. which shows a very poor result.

About 70% clients are new i.e. they have joined SPA last year. This is a good indicator that

people are now moving towards the financial services.

The services that SPA offers to its clients are well suited to their needs. Only 55 people are

there who say that the services do not fulfill their requirements.

The satisfaction level of SPAs clients is high which a good indicator is. This would help it to

create further long term relationships with its clients.

But still a very less number of clients are there who would continue with SPA. Most of them

depend upon the circumstances or their financial needs. So SPA should work more to build long-term
relations by introducing them with more customized services.

Limitations:

Every study has its own advantages and disadvantages. No study is perfect as there is always a

room for improvement.

In this study though every effort has made to bring it into perfection and no stone is left
unturned, there are still certain limitations, which need to be highlighted without which the
study can become biased.

Such limitations are:

The data has been generated from the secondary source thus any error in the information would
have got replicated in the report.

Time constraint was another limitation. As no efficient research can be done in this short period

of time.
Also the information available was insufficient which has also been reflected in the report. The

resources were also not much available.

The biasness of the sample units may also cause the wrong results.
Some of the information about the research sample is collected through their past record

available with the company

The results drawn from the sample has been applied to the population which may give
incomplete response.

Conclusion
From the study it can be concluded thatSPA Capital is a growing organization which has through its corporate clients, grown at a
considerable pace, which is quite appreciable.
One of the selling strategies adopted by SPA is assisting the corporate employees in their ITR
filing. This has, for sure proven to be a successful strategy in building long-term relationship
with their clients and thus grows in this competitive era.
As Income Tax Return filing is a mandatory procedure for every citizen of India who is earning
money from any source, most of the people approach to such type of companies who file their
ITR at a nominal rate and thus saving their time, so this is a great opportunity for SPA and to
boost its business level.

There are some deficiencies in the working of SPA yet this can be removed by working on
them and by proper handling of queries of clients.

SPA is an emerging organization which helps the people to fulfill their almost every financial
need at one stop.
It is serving to various corporate employees such as Wipro, TCS, Aricept Technologies etc. and
generating a good amount of business.

Suggestions & Recommendations

If u are working person then you should go for e-filing

If you want to file your ITR by yourself then you should go for physical filing
SPA capital is taking care of all your personal information.
SPA capital is very dedicated towards their clients
SPA capital is a company that you can trust.
SPA capital make sure that all entries of ITR filing send to Bombay headquarter

Bibliography
Websites:

 www.spacaital.com
www.moneycontrol.com
www.mybook.com

Books
Financial Manangement, Prasanna Chandra, Tata Mcgraw Hill,edition
2008
IncomeTax, Dr. V.K singhania, Taxman Publishing, 2011 edition

Newspaper
Economic Times