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PERSONAL INFORMATION WORK EXPERIENCE 16/02/2015–Present 02/11/2014–31/01/2015 01/07/2014–30/09/2015

PERSONAL INFORMATION

PERSONAL INFORMATION WORK EXPERIENCE 16/02/2015–Present 02/11/2014–31/01/2015 01/07/2014–30/09/2015

WORK EXPERIENCE

16/02/2015–Present

02/11/2014–31/01/2015

01/07/2014–30/09/2015

01/07/2013–31/08/2013

01/07/2012–31/08/2012

Curriculum vitae

Natacha Nóbrega Brandl

Carrer Provença 397, 08025 Barcelona (Spain)

Carrer Provença 397, 08025 Barcelona (Spain)

664183467

664183467

natachabrandl@gmail.com

natachabrandl@gmail.com

Sex Female | Date of birth 20/02/1993 | Nationality Portuguese

| Date of birth 20/02/1993 | Nationality Portuguese Customer Service Consultant Splendia Operations S.L.,

Customer Service Consultant

Splendia Operations S.L., Barcelona (Spain)

- Responsable for the direct operational customer relationships, in order to increase revenue, profit, and client satisfaction;

- Answer calls and email in several languages;

- Provide customers support, help and any information needed by phone, mail and chat;

- Sales proposals and follow up;

- Achieve an objective of sales;

- Manage customer issues resolution;

Account Executive

Splendia Operations S.L., Barcelona (Spain)

-Create and maintain Splendia's hotel portfolio;

-Creation of hotel content, promotions, offers and new products;

-Controlling booking status;

-Monitoring of stock availability and ensuring a high level of parity;

-Execution of parity benchmarks of new hotels and main destinations.

Call Center Trainee

Hotel Arts Barcelona, Ritz Carlton Company, Barcelona (Spain)

-Operate with PMS such as Opera and Mystique;

-Deal with customer's complaints in first hand (first problem resolution);

-Assure that the guest have their desired room assigned and that is well-equiped;

-Ask for feedback and do a follow up of the guests.

F&B Trainee

The Albatroz Collection, Lisbon (Portugal)

Responsable for the coordination of the F&B department, along with the team, including:

- Breakfast, lunch and dinner service à la carte;

- Recommendation/suggestion regarding the menu and the wines

- Mise en places;

- Preparing and serving of cocktails, coffees, teas and other drinks.

- Opening of the bar and adjacent tasks.

F&B Trainee

EDUCATION AND TRAINING Curriculum vitae Estoril Palácio, Hotel Golf & Spa, Lisbon (Portugal) - Run

EDUCATION AND TRAINING

Curriculum vitae

Estoril Palácio, Hotel Golf & Spa, Lisbon (Portugal)

- Run and prepare meeting rooms

- Tableware (breakfasts)

- Collaboration and service provision in room service

Natacha Nóbrega Brandl

service provision in room service Natacha Nóbrega Brandl 09/2011–06/2014 Graduation Degree in Hotel Management

09/2011–06/2014

Graduation Degree in Hotel Management

 

Estoril Higher Institute for Tourism and Hotel Studies, Lisbon (Portugal)

 

- Production Techniques and Hotel Service

 

- Events Organization

 

- Human Resources Management

 

- Sales Management

 

- Business Strategy

- Geography and Tourism Markets

 

PERSONAL SKILLS

 

Mother tongue(s)

Portuguese

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

Spanish

C2

C2

C1

C1

C1

English

C2

C2

C2

C2

C2

French

A2

A2

A2

A2

A2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages

Communication skills

- Team spirit

- Ability to work under a stressful environment

- Flexibility on the adaptation to different situations

Organisational / managerial skills

-Leadership abilities

- Management of several projects and events

- Driven, responsable and organized

Job-related skills

- Great comunication and social interaction skills;

- Great learning ability;

- Need to achieve objectives and plans previously established

Computer skills

- Good command of Software Office (Word, Excel, Powerpoint) and basic knowledge of "Access".

- Sugar CRM

- Opera

- Mystique

- WinRest