Achieve Greater Real Estate Performance:

TRIRIGA Corporate Overview

Recognized by leading industry analysts as the best-in-class solution,

TRIRIGA provides the industrys most extensive functionality in a fully integrated
workplace management system (IWMS). TRIRIGAs extensible technology provides
customers with unmatched business agility to rapidly configure and reconfigure the
application as customers needs change. With an outstanding network of consultants,
partners, industry experts, and market-leading customers, TRIRIGA delivers
exceptional service and proven best practices.

CFOs and financial executives increasingly view an

organizations real estate portfolio as a strategic asset,
one that if managed actively adds significant value to an organizations overall performance.
Real estate has always been critical to the operational success of any organization, but never
has it received the focus of attention from senior executives as it has today. The main reason
for this is simple: senior executives are now accountable for financial results, to which real
estate strategy contributes significantly.

More than 90% of organizations today rely on disparate databases

and systems that lack the information and tools to align real estate
strategy with overall operational, financial and environmental goals.

Real estate and facility assets combined rank as one of the four
highest costs of business within most organizations; they are
the greatest long-term liability and typically comprise 35% of
most organizations balance sheets. Due to the magnitude of the
investments involved, even small variances in real estate costs
impact an organizations financial performance greatly. In addition,
environmental sustainability has captured the attention of senior
executives within many organizations today. They recognize
the bottom-line benefits of improved social responsibility,
environmental protection and financial performance. U.S.
Energy Information Administration data concludes that buildings
consume the largest share of total energy and produce the
majority of greenhouse gas emissions. Strategies focused on
the reduction of buildings environmental impact represent the
greatest opportunity to further increase stakeholder value.
As a result of the significant impact real estate has on the
operational, financial and environmental performance of
an organization, senior executives now view real estate as a
rising priority that must be addressed. Today, typical reporting
structures place the real estate function under the C-suite of
the organization, which requires workplace executives to serve
as fiduciaries to the organization. In this capacity, real estate
executives actively reduce costs of operation to improve income
statement impacts, increase asset effectiveness to improve
balance sheet contributions and reduce environmental impact to
increase stakeholder value.

While the workplace executives accountability to their

organizations has increased, the real estate function lacks
adequate technologies to drive performance from their real
estate assets and operations. More than 90% of organizations
today rely on disparate databases and systems that lack the
information and tools to align real estate strategy with overall
operational, financial and environmental goals; to manage real
estate assets from acquisition to disposition; and to measure the
performance of real estate operations to achieve strategic goals.
A single application software suite known as an Integrated
Workplace Management System (IWMS) provides the
critical tools and technologies necessary to manage
the entire real estate lifecycle for improved operational,
financial and environmental performance. IWMS brings
together the disciplines of real estate, construction/project
management, facility management, maintenance operations,
and environmental sustainability into a single web-based
technology platform.

5
Introduction

TRIRIGA leads the IWMS market

Recognized by leading industry analysts as the best-in-class solution, TRIRIGA provides the industrys most extensive and
integrated functionality in an IWMS solution. TRIRIGAs extensible technology provides customers with unmatched business
agility to rapidly configure and reconfigure the application as customers needs change.With an outstanding network of
consultants, partners, industry experts, and market-leading customers, TRIRIGA delivers unparalleled experience, leadership
and expertise.

Experience

TRIRIGA has unparalleled industry experience in the

development and delivery of real estate lifecycle management
software and services. Founded in 2000 by accomplished
executives in real estate, construction and facilities
management, TRIRIGA built its solutions on more than 20 years
of industry and enterprise software development experience.
TRIRIGA solutions have been implemented by more than
700 customers to manage their global real estate operations
ranging in size from 1 to 300 million square feet across
thousands of locations.

2008

Innovation

TRIRIGA has a proven history of leadership in innovation. In

2001, TRIRIGA was the first to deliver application configuration
capabilities to easily extend and adapt application functionality
without source code changes. In 2003, TRIRIGA was the first to
deliver all core IWMS components into a single 100% webbased application suite to manage the real estate lifecycle
from acquisition to design and construction through facility
management and maintenance operations. TRIRIGA continues
its legacy of innovation with TRIRIGA Workplace Performance
Management (WPM), industry solutions unique to retail and
Federal government organizations, and solutions to achieve
real estate environmental sustainability.

2006

2004

First to deliver native Workplace

Performance Management suite, with
IWMS Balanced Scorecard

TRIRIGA Quick-Start services

deliver 90-day implementations
SM

First to receive highest vendor ratings

from leading industry analyst in ability
to execute and completeness of vision
First to deliver with all core IWMS
components

Expertise

TRIRIGA has achieved market leadership through the direct

involvement of a large customer and partner community and
involvement in leading industry associations such as IFMA,
Corenet Global, ICSC, OSCRE and the USGBC to provide the
premier IWMS network in the industry. Through work with this
network and TRIRIGAs Customer Advisory Board, TRIRIGA has
pre-defined, documented and delivered market-leading real
estate management practices and processes, performance
benchmarks and reports to drive enterprise-class real estate
performance.

TRIRIGA Real Estate

Environmental Sustainability(TREES)

2002

2000

First to deliver client configuration

without source code changes

First to deliver 100% web-based

platform and products

TRIRIGA delivers market-leading solutions

TRIRIGA delivers the industrys most complete enterprise software and services solution to manage the lifecycle of real property assets.
TRIRIGA provides a unique production-ready solution comprised of value-based applications, enterprise-class technology and customerfocused services. TRIRIGAs integrated application suites deliver a proven pre-defined model to deliver real estate performance and
create value for customers. TRIRIGAs extensible application platform makes applications adaptable to unique customer needs. TRIRIGAs
comprehensive service portfolio aligns expertise and resources with project goals to accelerate customer success.

TRIRIGA IWMS Applications

Deliver Value

Operational Performance

TRIRIGA Workplace Enterprise Management

suite delivers automated business
applications that streamline real estate,
project management, facilities management
and maintenance operations to improve
operational efficiency and organizational
effectiveness.

Financial Performance

TRIRIGA Workplace Performance

Management (WPM) suite of integrated
analytical applications provides the critical
insights and tools for workplace executives to
align, analyze and act immediately to achieve
corporate strategic objectives and increase
financial return of real estate assets.

Environmental Performance

TRIRIGA Real Estate Environmental

Sustainability (TREES) provides assessment
tools, environmental insights and pre-defined,
automated operational procedures and
processes to drive lower energy consumption
and emissions from real estate assets and
operations and increase shareholder value.

TRIRIGA Extensible Application

Platform Extends Value
TRIRIGAs integrated application suite
runs on the industrys most powerful
and scalable technology, the TRIRIGA
Application Platform.
TRIRIGAs extensible application platform
provides customers with graphical and
highly intuitive configuration tools to
configure and re-configure applications
including changes to the data model,
business logic, role-based user portals,
performance metrics and reports without
source code changes.
Embedded standards-based technology
including WS-I compliant interfaces and
high-performance workflow process engine
drive interoperability with an organizations
other critical business systems.
TRIRIGA Application Platforms n-tiered
architecture and published performance
benchmarks provide key tools and
system configuration guidance to deliver
enterprise-scale performance as user and
data volumes grow.

TRIRIGA Services
Accelerate Value
TRIRIGA has extensive implementation
experience forged by hundreds
of implementations from focused
departmental applications to global,
enterprise-wide lifecycle management
systems. Through this experience, TRIRIGA
has developed a portfolio of services across
the implementation lifecycle from planning
to implementation and post-production
support to accelerate customers success.
Planning services such as assessment,
infrastructure and project planning
services ensure implementation readiness.
Implementation services such as project
management, technical consulting and
integration services deliver customers
production-ready systems. Post-production
services such as system assessment,
performance tuning and customer support
protect customers investments long term.

7
Introduction

TRIRIGA Workplace Enterprise Management improves

operational efficiency and effectiveness
Organizational success requires both the right strategy and operational effectiveness.
In turn, operational effectiveness requires that functions within the organization fit together
and work together to implement the strategy. When it comes to workplace management,
there is no such thing as an isolated activity. Whatever the function - real estate, projects,
facilities or maintenance operations - the work performed has an impact on other parts of the
organization.
TRIRIGA Workplace Enterprise Management delivers the most comprehensive suite of
operational applications to manage the complete real estate lifecycle. TRIRIGA Workplace
Enterprise Management brings together in a single system the diverse array of functions
necessary to keep business locations, assets and personnel operating at peak levels. TRIRIGA
Workplace Enterprise Management provides more than 700 pre-configured processes, more
than 300 pre-defined reports and more than 100 automated alerts and notifications.

8
Application

Operational excellence remains

a greater imperative than most
companies and most executives
acknowledge

Real Estate

TRIRIGA Real Estate improves the effectiveness of real estate

portfolio planning, transaction management and real estate contract
administration functions through the integration of real estate data,
documents and automated processes. Whether an organizations
real estate strategy requires increased portfolio flexibility, increased
revenues or reduced costs, TRIRIGA Real Estate provides the necessary
capabilities to effectively improve operational performance.

Project Management

TRIRIGA Projects improves the quality of capital, facility and

environmental projects through the integration of scope, schedule
and cost management. TRIRIGA Projects provides complete
enterprise-wide project management including all the required
tools to ensure efficient, cost-effective delivery of projects such as
new construction and renovations.

Facility Management

TRIRIGA Facilities increases the utilization of valuable real estate

assets through the use of space management, reservation
management and move management. TRIRIGA Facilities provides
integrated CAD tools, employee self-service, automated move
management and space chargeback processes to improve overall
facility effectiveness.

Maintenance Operations

TRIRIGA Operations and TRIRIGA Facility Assessment suite

improves the energy efficiency and extends the life of critical
building equipment. TRIRIGA Operations provides self-service and
automated routing capabilities to improve the effectiveness and
efficiency of preventive and corrective maintenance, while TRIRIGA
Facility Assessment prioritizes investments for capital projects and
remodels.

APPLICATION

- Gene Tyndall, The Chief Executive

TRIRIGA Real Estate

CFOs and financial executives agree that real estate is a growing
priority and important to achieve strategic objectives. Executives
use real estate to generate top-line improvement in their financial
performance by opening new locations and utilizing
sale-leasebacks as a source of capital to increase revenues.
Through consolidation and disposition of underperforming real
estate, organizations reduce excess real estate expenses.
TRIRIGA Real Estate provides a clear and comprehensive view
of an organizations strategic and real estate objectives through
portfolio plans. It streamlines the implementation of these plans
through integrated real estate lifecycle processes that include
transaction management and real estate contract administration.

Portfolio Management

TRIRIGA Real Estate provides portfolio plans to consolidate the

real estate strategic objectives of an organization. Portfolio plans
capture key objectives and initiatives that real estate must deliver
or support such as market expansions or M&A activities from
within the organizations strategic plan. Budgets and forecasts
track key financial, headcount and other drivers that impact real
estate strategy and ensure alignment with an organizations
overall strategy. Implementation plans detail and manage the
tactical plans such as opening new retail locations to increase
revenues or consolidating locations to reduce costs that deliver
the real estate strategy. Implementation plans provide the link
between portfolio plans and transaction management.

Transaction Management

TRIRIGA Real Estate improves real estate transaction management

to ensure the effective delivery of an organizations real estate
strategy. Specific project types such as acquisition, lease, sub-lease
and termination deliver discrete processes and financial models
to manage and evaluate each real estate transaction. Inclusion
of key site measures such as demographics and transportation
within the selection process improve alignment with customers
requirements, revenue and cost drivers. TRIRIGA Real Estate
includes embedded financial models that calculate the short-term
and long-term impact of proposed sites and align with financial
goals. TRIRIGA Real Estate evaluates key financial and non-financial
measures and calculates an overall quality assessment score for
each site, then presents an executive summary which compares
these values and determines the best overall site for approval.
TRIRIGA Real Estate reduces project cycle times for efficient
delivery of real estate transactions. Critical path schedules ensure
efforts are focused on those activities that impact on-time and
early delivery, while schedule templates standardize tasks for
consistency and precision.

Lease Administration and Accounting

TRIRIGA Real Estate improves real estate contract management

such as owned property agreements and real estate leases
to minimize costs. Critical date notifications and payment
management increase compliance with lease terms that result in
cost savings. Automated critical date alerts driven by expiration
and option dates within real estate leases notify of opportunities
to secure below market rates or vacate under-performing
locations. TRIRIGA Real Estate includes distinct process-driven
clause types such as operating expenses and common area
maintenance with embedded business processes. These clause
types automatically generate and deliver payment processes
directly to required users portals. Payment processes within
TRIRIGA Real Estate improve compliance with the financial terms
of the lease internal financial processes. Rent and percentage rent
schedules automatically generate payment line items which are
managed within TRIRIGA Real Estates payment management or
integrated with an organizations financial systems. TRIRIGA Real
Estates payment reconciliation process automatically compares
landlord invoices with lease terms to minimize overpayments and
penalties.

Organizations risk millions in revenue and cost reduction in

todays competitive business environment if they fail to deliver
new construction and renovation projects in a timely manner.
Projects need to be performed and delivered under the
constraints of scope, time and cost. These three constraints often
compete and result in a fourth constraint, quality.
Project control is that element of a project that keeps it in-scope,
on-time and within budget and accelerates effective delivery of
quality projects.
TRIRIGA Projects delivers complete, enterprise-wide capital
project management with tools that control project scope, time,
and cost. It streamlines the project delivery with integrated
processes that include design, schedule and cost management
coupled with embedded document management.

Scope Management

TRIRIGA Projects improves project scope management to ensure

delivered projects are aligned with planned designs. Design
and document management capture design documents such
as drawings, specifications and other scope documents while
embedded design review processes communicate and audit
required scope revisions. TRIRIGA Projects integrated document
management provides a collaborative repository for all project
documents. Document check-in and check-out processes
capture all revisions while the publications object groups and
versions sets of documents. Documents are directly linked to
and accessible from project records such as bid documents and
contracts.

Schedule Management

TRIRIGA Projects increases on-time and early delivery of

projects with a comprehensive set of tools that manage project
schedule. Project risk management, request for information (RFI)
management and critical path scheduling ensure the efficient
delivery of projects. TRIRIGA Projects risk management mitigates
potential impacts to the schedule before construction begins.
Risks are identified along with risk analysis, mitigation options
and contingency plans. TRIRIGA Projects critical path scheduling
includes Gantt charts which focus efforts on tasks that affect the
on-time and early completion of projects. Schedule templates
standardize tasks to reduce cycle times. TRIRIGA Projects RFI
management accelerates timely responses to critical questions
and issues before they delay project schedules.

Cost Management

TRIRIGA Projects streamlines project cost management activities

to improve delivery within a projects budget. TRIRIGA Projects
includes budget, bid, contract and payment management
processes and controls to effectively manage project finances.
TRIRIGA Projects automates the transfer of line item details
from bids to contracts to change orders and invoices to
eliminate errors and redundant efforts. Project cost reports
provide drill-down analysis of budgets, commitments, change
orders and actual costs to improve effective financial control of
projects. TRIRIGA Projects cost management integrates with an
organizations financial and ERP systems to improve compliance
with organizational fiscal controls and reporting.

11

Application

APPLICATION

TRIRIGA Projects

TRIRIGA Facilities
Today, the nature of work is changing and these changes impact
the workplace. More than 20 million people in the U.S. now work
outside of the traditional workspace two or more days per week.
As a result of these changes, workplace executives must deliver a
dynamic combination of people, process, technology and space
to support virtual workers and other changing work practices.
These challenges are coupled with the pressures of anticipating
workplace impacts that result from an organizations operational
strategy such as downsizing, relocations, cost reductions, mergers
and acquisitions and rapid growth.
TRIRIGA Facilities centralizes and integrates critical facility
management processes to improve operational effectiveness
and efficiency in response to changes in work and the workplace.
TRIRIGA Facilities provides integrated space management, move
management and reservation management to improve the
quality and utilization of an organizations workplace.

Space Management

TRIRIGA Facilities provides space management to improve space

utilization and reduce operating costs. Space management
tracks space occupancy to identify under-utilized and vacant
space. TRIRIGA Facilities automates the capture and allocation of
space usage charge-backs to internal departments. Integrated
AutoCAD and MicroStation tools provide automated capture
processes, bi-directional links and visual management of locations,
assets, people and organizations based on floor plans and other
drawings.

Move Management

TRIRIGA Facilities improves the efficiency of move management

through employee self-service and automated processes that
route work and update peoples locations. TRIRIGA Facilities
automates move request processes such as management approval
through the same portal used by employees to request and track
moves. TRIRIGA Facilities further automates move management
with processes that generate required move projects and task
schedules and routes moves to applicable service providers.
These automated processes increase move efficiency and worker
productivity.

Reservation and Hoteling Management

TRIRIGA Reserve increases the effectiveness of the workplace

resources through increased utilization of shared workspaces
such as conference rooms and common-use workstations.
TRIRIGA Reserve provides a reservation system to improve worker
productivity and eliminate inefficiencies associated with conflicts
in common-use space. TRIRIGA Reserve integrates with TRIRIGA
Operations to automatically generate and route work tasks and
purchase orders to service providers for room setup, food and
audio-visual services.

TRIRIGA Operations

Service Management

TRIRIGA Operations improves the performance of service

providers within and outside the organization. Employee
self-service portal and contact center expedite the capture
of services request information. Automated duplicate
request processes and embedded knowledge management
improve cost avoidance within service initiation and minimize
unnecessary service provider dispatches. TRIRIGA Operations
automatically routes corrective and planned work tasks to
service providers based on service assignment rules defined
within service level agreements, warranties and real estate leases
to increase the efficiency of task assignments.

Service Contracts

TRIRIGA Operations reduces maintenance costs through a threeway match between service contracts, completed work tasks
and vendor task invoices. TRIRIGA Operations tracks service level
agreements and warranty contracts with automatic notifications
on renewals and expirations as well as automated service
assignment of work tasks. Task invoices automatically determine
the preferred payment date to maximize payment discounts and
reduce overall expenses.

Facility Assessment

TRIRIGA Operations facility assessment improves the asset value

of an organizations real estate portfolio. Facility assessment
captures facility, building system and asset deficiencies as well
as opportunities to improve the environmental impact. TRIRIGA
Operations summarizes the deficiency costs based on integrated
RSMeans estimates and calculates the Facility Condition Index
and Green Condition Index for each building. Embedded capital
planning analysis provides configurable multi-year financial and
risk impact of deficiencies and planned replacements.
TRIRIGA Operations evaluates the required investment, cost
savings, carbon reduction and return on investment of each
opportunity using embedded ENERGY STAR calculations.
TRIRIGA Operations provides automated processes that
generate planned work requests and capital projects to
manage the remediation of deficiencies or implementation
of environmental opportunities. Upon completion of the
generated tasks within the project, TRIRIGA Operations
automatically updates deficiencies as completed and
recalculates buildings Facility Condition Index.

13
Application

APPLICATION

Workplace organizations remain under pressure to improve energy efficiency and reduce operating costs while they deliver high quality
services. To meet business, financial and customer requirements, maintenance organizations need to manage maintenance services with an
approach that improves the efficiency of assets, increases the effectiveness of resources and improves the execution of maintenance processes.
TRIRIGA Operations suite automates demand and planned (or preventive) maintenance services and improves service provider management
to reduce the cost of maintenance services. TRIRIGA Operations facility assessment tracks and evaluates buildings and assets deficiencies and
environmental opportunities to improve the condition of real estate assets.

Vision without action is a dream. Action without vision is simply passing the time.
Action with vision is making a positive difference.
Joel Barker, The Power of Vision

Effective performance management has become crucial for companies to align real estate
resources with business objectives, analyze impacts of real estate decisions on financial
performance and translate business strategy into discrete real estate actions.
Workplace performance management delivers performance metrics and operational processes
specific to real estate functions.
TRIRIGA Workplace Performance Management (WPM) uniquely integrates enterprise
performance management with the operational applications of TRIRIGAs IWMS applications.
With TRIRIGA WPM, workplace executives improve real estate performance to achieve financial
goals. TRIRIGA WPM delivers effective performance management and has become a critical solution for workplace executives to align resources with objectives, analyze impacts on financial
performance and translate strategy into actions.
TRIRIGA WPM integrates multiple methodologies, such as balanced scorecards, industry
benchmarks and competitive analysis within the markets leading workplace management
system.

APPLICATION

TRIRIGA Workplace Performance Management increases

financial return of workplace assets and operations

Align business objectives with workplace

operations

Business strategy must be translated into supporting

real estate strategies that guide operational decisions
toward increased financial performance. TRIRIGA WPM
provides more than one hundred pre-defined performance
metrics to turn business goals into measurable workplace
objectives. TRIRIGA WPM embeds these objectives directly
into TRIRIGAs operational applications to improve business
outcomes. TRIRIGA WPM then cascades and systematically
communicates these objectives down and across the
organization to drive measurable actions.

Analyze actual performance to business

objectives

Analysis produces actionable information needed to ensure

that workplace operations align with strategic objectives to
create value for stakeholders while removing unnecessary,
non-value added work. TRIRIGA WPM analyzes workplace
operations and detects exceptions to prevent detrimental
impacts on real estate performance. TRIRIGA WPM evaluates
workplace process outcomes across multiple dimensions
to quickly link cause and effect. TRIRIGA WPM delivers
actionable insight to responsible and accountable parties
that drive improved workplace performance.

Act immediately within IWMS to achieve

business objectives

Researchers describe performance measurement as

the process of quantifying action, where measurement
is the process of quantification and action correlates
with performance. Workplace metrics deliver actionable
information required to manage and improve real estate
performance, while direct access to operational processes
quickly resolves any problems before they cause adverse
impacts to business goals. TRIRIGA WPM delivers actionable
insight and integrated operational processes to reduce
cycle-times and costs for improved workplace efficiency.
TRIRIGA WPM increases workplace effectiveness to improve
productivity and quality. TRIRIGA WPM enforces new
objectives, refined measures and improved processes into
applicable TRIRIGA operational applications immediately.

15
Application

TRIRIGA Real Estate Environmental Sustainability reduces

energy consumption and greenhouse gas emissions

Todays executives must understand which successful business strategies driven by environmental
considerations drive lasting value. The U.S. government concludes that buildings account for a
staggering 48 percent of energy consumption and produce the majority of greenhouse gas
emissions. Real estate strategies focused on the reduction of buildings environmental impact
represent the greatest opportunity to reduce costs, generate energy savings and increase
stakeholder value.
TRIRIGA Real Estate Environmental Sustainability (TREES) uniquely delivers the software capabilities required to achieve sustainable environmental strategies. TREES embedded assessment tools
inventory and measure environmental impacts of
buildings. TREES integrated analysis tools evaluate environmental opportunities for the greatest
financial and environmental return to reduce environmental impacts. TREES pre-defined processes
and practices reduce energy consumption and greenhouse gas emissions to increase shareholder
value.

APPLICATION

Climate change is shaping up to be the biggest environmental strategy the

business world has ever faced. The potential effects are both broad and substantial.
The need to rethink strategy with an eye on climate change impacts and regulatory
constraints is fast becoming a corporate imperative.
Daniel Esty and Andrew Winston, Green to Gold

Measure: Embedded assessment tools

measure environmental performance

Implementation of an environmental sustainability strategy

starts with collection and compilation of critical workplace
asset information that includes energy consumption and
emissions data. TREES provides a single database repository
to accurately gather and process this information. Embedded
assessment tools then use the Greenhouse Gas Protocol
calculations to accurately measure the environmental
impacts of the real estate portfolio. Integrated rating system
calculates and scores certification credits for Leadership in
Energy and Environmental Design (LEED) Green Building
Rating System and other standard certification ratings.
TREES metrics assess the environmental performance
against internal and industry benchmarks to determine
underperforming locations.

Manage: Integrated analysis tools evaluate

environmental opportunities

Environmental sustainability requires a system that evaluates

opportunities to improve energy efficiency and energy
savings at the building level and across the real estate
portfolio. TREES compiles and compares opportunities across
the real estate portfolio to optimize capital spend, financial
return and environmental performance. TREES captures
environmental opportunities for existing buildings in the
portfolio.

TRIRIGAs Energy Value Calculator includes ENERGY STAR

calculations to estimate savings points, impact on carbon
footprint and overall savings, based on integrated RSMeans
cost estimates. TREES Energy Opportunity Summary
prioritizes environmental opportunities across the real estate
portfolio based on the Energy Value Calculator results.

Reduce: Pre-defined workplace processes

achieve environmental sustainability

A complete environmental sustainability strategy requires a

system that incorporates workplace processes and practices
to reduce an organizations environmental impact. TREES
extends TRIRIGAs IWMS applications to manage real estate
lifecycles and operations of workplace assets to achieve
sustainability objectives. TRIRIGA Operations pre-defines
processes to improve energy efficiency of workplace
operations and manage building retrofits to reduce
carbon footprint, energy consumption and costs. TRIRIGA
Real Estate pre-defined processes and practices promote
compliance with sustainability goals and metrics. TRIRIGA
Facilities improves workplace utilization through pre-defined
processes to reduce vacant space and decrease overall
carbon footprint through improved space management.

17
Application

TRIRIGAs extensible application platform makes applications

adaptable to unique customer needs
In todays rapid business environment, progressive organizations must retain both strategic advantage and operational excellence.
They must have adaptable business processes, coupled with an agile technology platform to support their changing business needs.
Business solutions require extensible application features, adaptable business logic and scalability to perform as demands grow.
The technology behind the applications; its architecture, its ability to integrate with other critical business systems and its ability to adapt
are crucial to successful deployment and user adoption.
The TRIRIGA Application Platform provides customers with graphical and highly intuitive configuration tools to rapidly configure and reconfigure applications and extend application value. The use of standards-based technology, interfaces and high-performance workflow
process engine drive interoperability with critical business systems. TRIRIGAs n-tiered architecture and performance benchmarks provide
key tools and system configuration guidance to achieve enterprise-class scalability.

TECHNOLOGY

Configurable

The TRIRIGA Application Platform reduces traditional software

development time up to 33% through the use of more than 16
web-based designers. TRIRIGA Application Platform designers
configure, extend and add new application functionality without
changes to source code. TRIRIGA customers model their unique
business processes with the same configuration tools used to
build pre-defined TRIRIGA applications. TRIRIGAs object migration
tool preserves changes made to customer applications during
upgrades.

Interoperable

The TRIRIGA Application Platform improves interoperability

to an organizations critical business systems such as financial
management and ERP systems. The TRIRIGA Application
Platform provides four key integration tools to connect TRIRIGA
applications and processes to other enterprise systems.
TRIRIGA BusinessConnect provides a Web Service API used to
insert, update and query operations for all records within the
TRIRIGA applications. TRIRIGA DataConnect provides a bulk load
data migration utility to import data into TRIRIGA records. Single
Sign-on Integration (SSO) overrides TRIRIGAs login process with
external LDAP or Active Directory authentication.
TRIRIGA Offline capabilities provide a dynamic import and
export of TRIRIGA data using formatted Microsoft Office
Excel speadsheets that are automatically processed as email
attachments.

Scalable

TRIRIGAs platform technology ensures on-line and asynchronous

process performance through a scalable n-tier architecture.
TRIRIGAs platform was built to meet the needs of large Fortune
100 and Federal government organizations with deployments of
tens of thousands of users. TRIRIGAs platform technology scales
horizontally to provide scalable application performance with
added web servers, application servers and the separation of
synchronous on-line transaction processes from asynchronous
processes. TRIRIGA publishes platform performance benchmarks
to provide sizing requirements and performance configuration
guidelines to ensure enterprise-class performance.

TRIRIGAs comprehensive service portfolio aligns with

project goals to accelerate customer success
Workplace executives who implement IWMS technology to improve real estate performance are clearly committed to indelible
organizational change and have crafted a compelling vision based on a comprehensive understanding of their demands and their own
capabilities. While organizations bring deep knowledge of their needs, internal systems and processes, most organizations lack internal
expertise and experience in the successful implementation of IWMS technology to achieve their vision.
With decades of thought leadership, deep process knowledge and industry-specific expertise, TRIRIGA Professional Services and a
broad network of certified TRIRIGA Business Partners offer a comprehensive portfolio of services that accelerate customer success. Built
on expertise in applying TRIRIGAs applications and technology within many industries and experience gained from the implementation
of hundreds of successful projects, this array of services delivers value throughout the entire implementation process from project
planning to implementation and post-production support, and increases the value of a customers TRIRIGA IWMS investment.

Planning services evaluate the project

objectives, resources and IT infrastructure
to ensure the implementation readiness
of the combined TRIRIGA and customer
resources. These services deliver an
assessment of customer needs, and their
system and infrastructure requirements to
deliver successful project execution.
Planning services provide the
implementation team with knowledge for
proper resource and business processes
planning.

Implementation
Implementation services bring together
experience, insight, best practices
and innovation to deliver customers
production-ready systems.
Project management services align
implementation resources with project
schedules and budgets.
Application services provide functional,
process and industry-specific expertise to
drive the greatest customer value from
TRIRIGAs applications.
Technical services configure unique
customer requirements and integrate
TRIRIGA applications with customers
critical business systems.
Training services provide curriculum and
training to ensure end-user readiness.

Post-Production
SERVICES

Planning

Post-production services deliver critical

on-going support services that provide
customer satisfaction and protect
customers TRIRIGA IWMS investments
long-term.
Optimization services identify
opportunities for added performance
improvement, business value and growth.
Business assessment and upgrade
services maximize the business benefits
of enhanced TRIRIGA applications and
technology features.
Customer support services work with
customers production systems so that
they remain operational and continue to
deliver peak real estate performance.

Strategic Services

Providing global reach, innovative thought leadership and critical industry insight, a broad range of TRIRIGA Business Partners offer strategic
consulting services to extend the value of TRIRIGA solutions. TRIRIGAs Business Partner network of leading consulting and system integration
partners provides strategic consulting, business transformation and staff augmentation services that deliver rapid return on investment and
tangible, long-term benefits.

19
Services

TRIRIGAs solutions deliver a proven model to create value

REAL ESTATE

PROJECTS

Improve real estate

transaction cycle time
Eliminate penalties and
overpayments
Reduce vacancy rates

Increase return on assets

Reduce real estate
expense
Increase revenue

Select sustainable sites

Eliminate inefficient high
cost buildings
Achieve LEED-NC

FACILITIES

Improve project cycle time

Eliminate budget
over-runs
Remove resource
bottlenecks

Reduce project costs

Accelerate store delivery
Eliminate costly change
orders

Implement sustainable
building design and
construction
Achieve LEED-NC

OPERATIONS

Improve space
management
Reduce churn rate
Increase occupancy rates

Reduce occupancy costs

Increase utilization rate
Reduce move costs

Reduce vacant space

Increase space utilization
Achieve LEED-EB
Achieve LEED-CI

Improve response time

Reduce facility down-time
Improve Facility Condition
Index

Operational
Performance

Reduce cost of operations

Reduce service costs
Reduce maintenance costs

Financial
Performance

Environmental
Performance

Reduce energy costs of

facility operations
Reduce emissions of
facility operations
Implement
Commissioning
Achieve LEED-EB; LEED-CI
Achieve ENERGY STAR
Rating

Increased Operational Performance

One of North Americas leading providers of renewable energy

improves operational performance with TRIRIGA.
Goal: Implement TRIRIGA to replace eleven disparate systems into
a single One Hydro view of more than 189,000 locations and more
than 266,000 agreements.
Results: Standardized processes across province reduced project
cycle time and service delivery costs to improve operational
performance.

One of the largest and most admired companies in the world

improves financial performance with TRIRIGA.
Goals: Implement TRIRIGA to centralize global real estate and
services operations for a portfolio of more than 340 million square
feet at a corporate level.
Results: Improved operational processes and performance
management resulted in reported real estate cost savings of $198
million over first two years. At the end of 2007, GE reports nearly $1
billion real estate cost savings since 2003.

GE is constantly seeking ways to improve our

processes, and to change when necessary to meet
critical objectives for success. TRIRIGA allows us to
be flexible when we need to be, so we can easily
address any requirements resulting from our
quest for continuous improvement.
- David Kontra, GE Real Estate and Services Operation

Reduced Environmental Impact

The worlds leading manufacturer of mobile devices improves

environmental performance with TRIRIGA.
Goals: Implement TRIRIGA to transform an ad-hoc workplace
organization to a centralized performance-driven workplace
organization.
Results: Improved space management and workplace mobility
reduced a global real estate portfolio of 17 million square feet by
more than 17% and annual occupancy costs by 500M.
Today, Nokias total energy savings from 2003 levels is approximately
3.5% of its total electricity energy consumption globally.

21
Customer Success

CUSTOMER SUCCESS

Improved Financial Performance

Integrate your workplace management

systems to achieve greater financial
results now
Organizations cannot afford to wait on implementing an
Integrated Workplace Management System (IWMS) because
their competitors are using them to gain competitive
advantage today. Whether TRIRIGAs customers use IWMS
to choose better sites, shorten construction schedules,
improve service delivery or reduce operating expenses, they
realize measurable financial benefits, today. Organizations
that continue to allow their competitors to appreciate these
benefits without seeking to secure these advantages for
themselves jeopardize their opportunities for improved
operational, financial and environmental performance.

WWW.TRIRIGA.COM

6720 Via Austi Parkway, Suite 500, Las Vegas NV 89119

702-932-4444

888-TRIRIGA

www.tririga.com

2011 TRIRIGA, Inc. an IBM Company