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Norton Family
Product Manual
Contents
Chapter 1
Chapter 2
Chapter 3
24
25
27
29
30
Contents
Chapter 4
34
35
35
37
40
42
42
43
45
46
47
58
59
60
62
63
64
65
67
68
69
Contents
Chapter 5
70
71
72
73
74
75
78
80
82
82
Contents
Chapter 6
Chapter 7
Chapter 8
113
115
115
115
117
118
119
120
122
124
127
127
128
129
130
133
135
136
137
138
Contents
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139
140
141
142
143
145
146
147
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149
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154
Getting started
Getting started
System requirements
Getting started
If youre not sure how to protect your children while
theyre online, help is here! Well get you up and running
in no time, and provide everything you need to protect
your family from Internet dangers and inappropriate
Getting started
Getting started
Getting started
About Norton Family client or app
10
View the House Rules that you defined for the child.
System requirements
Norton Family is available for Windows, Android, and
iOS. You must have an Internet connection to install
and use Norton Family. When you are connected to
Internet, Norton Family automatically checks for any
new updates and downloads them.
Getting started
System requirements
Table 1-1
For Windows
Operating
Systems
Microsoft
Windows 8 or
later (32-bit and
64-bit)1
Microsoft
Windows 7
(32-bit and
64-bit) Starter,
Home Basic,
Home Premium,
Professional, or
Ultimate
Microsoft
Windows Vista
(32-bit and 64-bit,
Service Pack 1 or
later) Home
Basic, Home
Premium,
Ultimate, or
Business
For Android
1
Android v2.2 or
later
300 MHz or
higher processor
512 MB of RAM
(256 MB
minimum)
100 MB of
available hard
disk space
1
1
1
For iOS
1
1
550 MHz
processor
256 MB of RAM
3 MB of
available disk
space
11
Getting started
Registering for Norton Family
For Windows
Browser
Support
Microsoft Internet
Explorer 8.0 or
later 1 (32-bit
only)
Mozilla Firefox
(32-bit only)2,3
Google
Chrome2,3
For Android
1
12
For iOS
Android
Browser
Chrome for
Android version
18.0.1025123
and higher
Kindle Silk
browser on
Kindle Fire
tablets
Getting started
Registering for Norton Family
13
Getting started
Accessing Norton Family
14
Getting started
Configuring your account
15
Getting started
Recovering your password
16
Getting started
Turning off or turning on Norton Family supervision
17
Getting started
Installing Norton Family client or app
18
Getting started
Installing Norton Family client or app
19
Getting started
Turning off Norton Family client or app
20
Getting started
Turning off Norton Family client or app
21
6 Click OK.
A message notifies you that Norton Family client is
turned off.
To turn off Norton Family app on Android
1 Log on to Norton Family app in Parent mode.
2 In the Parent Mode window, tap My settings or your
profile icon. You can also tap menu icon on the top
left of the window and then tap Settings.
Getting started
Turning on Norton Family client
22
Getting started
Help for children
23
1
1
Managing user
accounts
25
26
27
28
7 Click OK.
29
30
31
Managing your
childs profile
33
34
35
36
5 Click Save.
To turn on or turn off Personal Information Protection
using Android device
1
2
3
4
5
37
38
7
8
9
Managing House
Rules
40
41
42
43
44
45
5 Click Save.
To turn on or turn off Web supervision using Android
device
1 Log on to Norton Family app in Parent mode.
2 Tap the child whom you want to manage.
3 Go to the RULES tab.
4 Under Activities, tap Web supervision.
5 In the Web supervision window, do one of the
following:
1
To turn on Web supervision, tap OFF button.
1
46
47
48
Description
Abortion
Advertising
Alcohol
Category
Description
Art
Automotive
Business
Computer hacking
Crime
49
Category
Description
Cult
Drugs
50
Category
Description
File Sharing
Gambling
Gaming
General
Government
51
Category
Description
Hate
Health
Job search
Kids
Legal
Lingerie
52
Category
Description
Mature content
Military
News
Online chat
Personals
Plagiarism
53
Category
Description
Politics
Pornography
Reference/Educational
Religion
Search
Sex Education
Shopping
54
Category
Description
Social Networking
Sports
55
Category
Description
Suicide
Technology
Tobacco
Travel
Uncategorized
56
Category
Description
Violence
Weapons
Web Mail
Web proxies
57
58
8 Click Save.
59
60
61
62
63
6 Click Save.
64
8 Click Send.
To dispute and notify Symantec of website
categorization using Android device
1
2
3
4
5
6
7
8
9
65
Monitors search
terms
Yahoo
Search engine
Monitors search
terms
Ask
msn-bing
YouTube
Blinkx
AskKids
FactMonster
Craigslist
Wikipedia
eBay
Comcast Toolbar
Search
Baidu (supported X
only in Simplified
and Traditional
Chinese)
Sogou (supported X
only in Simplified
and Traditional
Chinese)
66
Search engine
Monitors search
terms
67
T-Online Sites
X
(supported only in
German)
Orange or Free
X
(supported only in
French)
Naver (supported X
only in Korean)
68
69
70
Orkut
71
5 Click Save.
To turn on or turn off Social Network Supervision using
Android device
1
2
3
4
5
72
73
74
75
76
You can set weekday limits for your child using Norton
Family website or Norton Family app.
To allow your child to use a computer on weekdays using
Norton Family website
Log on to Norton Family.
Click House Rules.
Click the picture icon of the child.
On the left pane, click Time.
In the Time Settings for the Child page, turn on
Time supervision.
6 Under Select the hours that you want to block the
child from using computer, check Enable Time
Blocking.
7 In the Select an age group drop-down list, click one
of the age group that best suits your childs age.
8 Click and drag around the grid to specify the time
period.
To display time in half hour increments, check
Display time in 1/2 hour increments.
The gray blocks represent the timings that are
allowed, and the red blocks represent the timings
that are blocked.
9 Under Total hours per day the child can use the
computer, check Weekdays (Mon-Fri).
10 From the drop-down list, choose an amount of time.
The time format appears only in hours.
1
2
3
4
5
77
13 Click Save.
To allow your child to use a computer on weekdays using
Android device
1
2
3
4
5
6
7
8 Tap OK.
78
7
8
79
13 Click Save.
To allow your child to use a computer on weekends using
Android device
1
2
3
4
5
6
7
80
8 Tap OK.
81
11 Click Save.
To prevent your child from using the computer for a
specific time period using Android device
1
2
3
4
5
6
7
82
83
Monitoring the
Internet activity
85
You can also view a green icon near the avatar if the
child is currently online. If your child sends any message
or any permission request, you can view a message
icon beside the alert. You can click the message icon
to read the message.
You can also view the date and time at which the activity
occurred. If you need more details about a questionable
Internet activity, you can click the activity to view more
information.
86
87
88
Which
Category
When
89
Last 7 Days
Last 14 Days
All Time
90
Today
Last 7 days
Last 14 days
Last 90 days
91
Using Norton Family you can monitor and record all the
Internet activities for up to 15 children in your household.
You must install Norton Family client or app on each
device that you want to monitor.
To view a summary of all Internet and messaging
activities using Norton Family website
1 Log on to Norton Family.
2 Under Manage Activity, click on the picture icon of
your child.
3 Click the Summary tab.
Displays a summary of
all the activities that
occurred today.
Last 7 Days
Displays a summary of
all the activities that
occurred in last 7 days.
Last 14 Days
Displays a summary of
all the activities that
occurred in last 14 days.
This option is available
only in Norton Family
Premier.
All Time
Displays a summary of
all the activities that
occurred in last 90 days.
This option is available
only in Norton Family
Premier.
92
93
Last 7 days
Last 14 days
Last 90 days
94
Which
Category
When
95
Last 7 days
Last 14 days
All Time
96
Which
When
97
Last 7 Days
Last 14 Days
All Time
98
Today
Last 7 days
Last 14 days
Last 90 days
99
Which
When
100
Last 7 Days
Last 14 Days
All Time
101
Last 7 days
Last 14 days
Last 90 days
102
Which
When
103
Last 7 days
Last 14 days
All Time
104
4 From the list, tap Time. On Android, you can tap the
small triangle next to the child icon to filter the list by
an activity type.
5 To view the search terms that your child used during
a specific time period, tap the time period box, and
select one of the following periods:
Today
Last 7 days
Last 14 days
Last 90 days
105
Which
When
106
Last 7 days
Last 14 days
All Time
107
108
Last 7 days
Last 14 days
Last 90 days
Managing Norton
Family
notifications
110
Sender noreply@family.norton.com
111
112
Finding additional
solutions
114
115
116
117
118
119
7 Tap OK to continue.
To uninstall Norton Family app on iOS
1 Hold your finger on the Norton Family app icon until
it begins to shake or wiggle.
2 Tap the X button at the top left side of the Norton
Family app icon.
3 In the prompt that appears, tap Delete.
120
Norton Family
Premier
122
Location Supervision
Weekly/Monthly Email
Reports
Advanced Smartphone
Supervision
123
Video Supervision
124
App Supervision
Messaging Supervision
125
Monitoring Status
Search Summary
Video Summary
Web Summary
App Summary
126
127
128
You can type your product key in the text box that
appears when you click the Got a Product Key? link.
If you do not have a valid product key, you must
purchase a new product key from the Norton Store. After
you complete your purchase, you can log on to Norton
Family to verify the renewal status.
If the renewal status did not change or the subscription
renewal did not happen, you can contact
customersupport to resolve the issue. For more
information about the purchase process, click the Help
link available at the top-right corner of the Norton Store
website.
To renew your Norton Family Premier subscription using
Norton Family website
1 Log on to Norton Family.
2 Click RENEW SUBSCRIPTION.
The Norton Store page opens with Norton Family
Premier as the selected product.
3 Follow the on-screen instructions to complete your
purchase in the Norton Store.
To renew your Norton Family Premier account using
Android device
1 Log on to Norton Family app in Parent mode.
2 In the Parent Mode window, tap your profile icon.
You can also tap the family icon on the top left of the
window and then tap Settings.
3 In the SETTINGS window, under MY ACCOUNT,
tap My Norton subscription.
4 Tap Renew Now.
129
child watched. You can view the details of all the videos
that your child had watched for the past 90 days.
Norton Family monitors and records the video activities
of your child on the following video hosting websites:
YouTube
Hulu
130
Which
Category
When
131
132
Last 7 days
Last 14 days
All Time
133
Last 7 days
Last 14 days
Last 90 days
134
135
136
137
138
139
140
Type
Last Contact
141
142
Monitored
143
5 Click Save.
To turn on or turn off Messaging supervision using
Android device
1
2
3
4
5
144
5 Click Save.
To block or allow message exchange with new mobile
friends using Android device
1 Log on to Norton Family app in Parent mode.
2 Tap the child whom you want to manage.
145
2
3
4
5
146
147
148
149
150
151
152
Which
Category
When
153
154
5 Click Save.
To turn on or turn off App supervision using Android
device
1
2
3
4
155
Index
block
embedded content 64
personal information 37
visited Websites 62
C
calculating computer usage 72
categorizing Websites 63
change
administrator account to
standard account 30
change your
profile 15
Child to Norton Family
using Android 32
using website 32
child's profile
editing 33
remove 34
child's Web activity 88
computer usage
calculating 72
viewing time 101
computer use
viewing remaining time 113
create
Norton Family account 12
Windows user accounts 25
Index
D
define
House Rules 40
define child's Web activities 42
delete kids 34
device
assigning 27
dispute
Website categorizing 63
E
edit
child's profile 33
embedded content
blocking 64
F
friends
inviting 115
H
House Rules
about 40
define 40
updating 82
viewing 42
I
idle time 72
inappropriate Website
blocking 62
install
Norton Family client 18, 117
installation
prerequisites 10
Internet activity
supervising 43
Internet activity summary
viewing 91
Internet search
defining 42
supervising 43
Internet search activity
viewing 99
Internet usage
viewing time 101
K
kid's location
viewing 151
kids
removing 34
L
limit computer usage 73
location supervision
about 149
turning off 149
turning on 149
M
message activity
accessing 96
message supervision
allowing exchange 143
blocking exchange 143
exchange with existing mobile
friends 146
exchange with new mobile
friends 145
monitored messaging 148
unmonitored messaging 147
messaging activity
monitoring 96
messaging rules
define 141
messaging supervision
turning off 142
turning on 142
157
Index
monitor
social networking activities 69
monitoring applications
about 152
monitoring mobile devices
about 140
monthly email report 124
multiple Website category
blocking 58
N
Norton Family
about 8
accessing 14
binding a device 46
installing Norton Family client 18
inviting a friend 115
inviting spouse or friends 115
password recovering 16
registering 12
removing a child 34
system requirements 10
unbinding a device 46
Norton Family alerts
viewing 84
Norton Family app
turning off on Android 20
Norton Family app settings
managing 120
Norton Family client
about 10
installing 117
installing on Android 18
installing on iOS 18
installing on Windows 18
parental control applications 115
reassign a Windows user
account 29
system requirements 10
turning off on Windows 20
turning on 22
O
overview
Norton Family 8
Norton Family client 10
Norton Family Premier 122
P
parental control applications 115
password
recovering 16
personal information
about 35
block 35, 37
protect 35
turning off 35
turning on 35
Premier service
renewing 127
protect
personal information 35
R
reassign
an Android device 29
reassign a device
with Norton Family website 29
recover
Norton Family password 16
158
Index
register for
Norton Family 12
remaining time
using the computer 113
removing Norton Family client 118
renewing Premier service
about 127
report
Internet activity summary 91
restricting computer usage 80
S
safe search
turning off 68
turning on 68
search activity
supported search engines 65
search provider
changing 119
search rules
about 65
search supervision
turning off 67
turning on 67
search terms
viewing 99
set up
activity report notification 135
social network supervision
turning off 70
turning on 70
social networking activity
viewing 71, 104
social networking activity report 104
social networks
about 69
supported Websites 69
spouse or friends
inviting 115
subscription details
viewing 137
T
time restriction
about 73
time supervision
turning off 74
turning on 74
turn off
messaging supervision 142
Norton Family app on
Android 20
Norton Family client on
Windows 20
personal information
protection 35
safe search 68
search supervision 67
social network supervision 70
time supervision 74
video supervision 129
Web supervision 45
turn on
messaging supervision 142
Norton Family client on
Windows 22
personal information
protection 35
safe search 68
search supervision 67
social network supervision 70
time supervision 74
video supervision 129
Web supervision 45
turning on
app supervision 154
location supervision 149
159
Index
Web activities
viewing 88
Web activity
defining 42
Web supervision
turning off 45
turning on 45
Web world
define 42
Website
allowing or blocking 59
allowing or blocking using
Android 60
Website categorization
disputing 63
Website category
about 47
blocking 58
Website visit report
accessing 93
weekdays
allow child to use the
computer 75
weekends
allow child to use the
computer 78
weekly email report 124
Windows user account
assigning 27
changing 30
V
video activity
viewing 130
video monitoring
about 128
video supervision
turning off 129
turning on 129
view
computer usage 101
House Rules 42
subscription details 137
video activities 130
view remaining time 113
viewing alerts
about 84
from control center 87
using Android 86
using iOS 86
using website 86
visited Websites
viewing 93
160
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Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.
They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec
provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,
please click one of the following links:
Antivirus | Antispam | Spyware Protection | Online Backup
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trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of their
respective owners.