Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Leovina Quinto; Call Center: Philippines Overtakes India as Worlds No. 1; Taking You
Forward; December 15, 2014; http://www.takingyouforward.com/blog/sme/callcenter-philippines-overtakes-india-as-worlds-no-1/
Quote: Although the Philippines has 8 major local dialects, Filipinos are remarkably
outstanding when communicating in English using a neutral accent.
Summary: The five clear reasons why the Philippines overtook India in the call
center supremacy: Culture Compatibility, Neutral Accent, English Speaking
Workforce, Strong Government Support and Hospitability and Devotion to Work.
The Economist; Philippines bests India in call centers; Star Tribune; June 25, 2012;
http//m.startribune.com/Philippines-beats-india-in-call-centers/160297655/
Quote: The main reason for the success of the Philippine call centers is that
workers speak English with a neutral accent and are familiar with American idioms,
which is exactly what their American customers want.
Summary: Last year (2011) the Philippines even overtook India, long the biggest
call-center operator in the world, in voice related services.
Gregory Walton; Sarcasm gives call centres in Manila the edge; Telegraph; March 9,
2015;
http://www.telegraph.co.uk/news/newstopics/howaboutthat/11460424/Sarcasmgives-call-centres-in-Manila-the-edge.html
Frank Griffin; Heavy Accents Leads to Call Center Job Loss in India; Interactive
intelligence; April 8, 2014;
http://callcenterinfo.tmcnet.com/Analysis/articles/375597-heavy-accents-lead-callcenter-job-loss-india.htm
Quote: This very point was proven by a recent joined study comducted by
Associated Chambers of Commerce and Industry of India (Assocham) and KPMG,
which revealed the one of the reasons the Philippines has been acquiring 70 percent
of all incremental voice and call center business from India is because of the neutral
English accent in which Filipinos speak.
Tracey E. Schelmetic; Its All About the Accent: Philippines Beats India for Offshore
Outsourcing; Cloud Contact Center; May 8, 2014;
http://www.cloudcontactcenterzone.com/topics/cloud-call-center/articles/378204-itsall-the-accent-philippines-beats-indi-offshore.htm
Quote: For starters, as a former US colony, the Philippines can provide workers who
are more in tune with American culture and language quirks.
http://www.philstar.com/business/2014/04/07/1309878/accent-matters-philippinesacquiring-70-india-call-centers