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Primary activities: - Primary activities are that create and deliver the product
1. Inbound Logistics:
The receiving and warehousing of raw materials and their distribution to manufacturing as they are
required.
○ Transportation
○ Material handling
○ Material storage
○ Communications
○ Testing
○ Information systems
2. Operations:
The processes of transforming inputs into finished products and services.
○ Process
○ Materials
○ Machine tools
○ Material handling
○ Packaging
○ Maintenance
○ Testing
○ Building design & operation
○ Information systems
3. Outbound Logistics:
The warehousing and distribution of finished goods.
○ Technologies
○ Transportation
○ Material handling
○ Packaging
○ Communications
○ Information systems
5. Service: -The support of customers after the products and services are sold to them.
○ Testing
○ Communications
○ Information systems
Support activities: -
Support activities are that which aids the individuals and groups engaged in primary activities.
1. Procurement :- Purchasing the raw materials, components, and other inputs used throughout the value
chain
2. Technology and systems development: -Research and development, process automation, telecom and
wireless systems, and other technology used to support values activities
3. Human resources management:- Recruiting developing, compensating and retaining employees as
well as labor relations activities
4. Firm infrastructure: - Activities related to general management, accounting and finance, legal and
regulatory affairs, safety and security, management information systems and other overhead functions