Troubleshooting Receipts

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Automatic Receipts: Troubleshooting, Errors, Known Issues and Patches [ID 1369682.1]
Modified: Apr 9, 2013
Type: PROBLEM
Status: PUBLISHED
Priority: 3
In this Document
Symptoms
Cause
Solution
1. General Questions
2. Setup and Simulation
3. Troubleshooting Tips for Automatic Receipts: Create
4. Errors, Known Issues and Patches
5. Documentation
6. Diagnostics
7. Tracing
8. Logging
9. File Versions and Patch Level
a. RDA Data Collection (Preferred method)
b. Manual Collection of versions
10. Code Files
Community Discussions
Feedback
References
Applies to:
Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
ConcurrentProgram:ARZCAR_RECEIPT - Automatic Receipts Creation Program
ConcurrentProgram:ARZCAR_FORMAT_RECEIPT - Format Automatic Receipts Program
Report:ARZCARPO.RDF - Automatic Receipts/Remittances Execution Report
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Symptoms
Oracle Receivables (AR): Receipts Workbench Information Center > Note 1369682.1
This note provides information on typically encountered issues during the Automatic Receipts process and suggestions for troubleshooting and debugging.
It also provides a consolidated list of all reported errors, known issues and patches pertaining to the Automatic Receipts Creation process in Oracle Receivables Release 11.
For more information on the Automatic Receipts process, please review the following notes:
Note 745996.1, R12 Whitepaper: Automatic Receipts - A Complete Guide for Oracle Receivables Users
Cause
Multiple
Solution
1. General Questions
It is very important to understand all the details in order to effectively diagnose the cause and solution. Consider the following general questions :
1.
2.
3.
4.
5.
6.
Is this the first time you are using this process? If not, has anything changed or is anything new?
Can you replicate this error as needed? If Yes, please provide detailed replication steps.
Are you running Automatic Receipts in a Test instance or Production?
Have you checked the setup for Receipt Class and Method?
Is the setup for Oracle Payments completed?
Identify a pattern for the issue, is it happening for:
one customer
one transaction
one receipt
a few receipts
all receipts
7. Are you submitting Automatic Receipts through the concurrent request window or through the AR batches form? Is the behavior different between these 2 submissio
8. If you are submitting a batch with Actions: Create, Approve, Format checked, consider submitting these separately, so you can isolate exactly which action is failing.
2. Setup and Simulation
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Please review sections #3 and #4 in Note 745996.1, R12 Whitepaper Automatic Receipts - A Complete Guide for Oracle Receivables Users. These sections provide setup ste
3. Troubleshooting Tips for Automatic Receipts: Create

a. Following is a checklist to review when a transaction you were expecting to be processed by Automatic Receipts is not getting picked up:
Review the Receipt/Payment Method setup:

Creation Method = Automatic
Remittance Method = Standard
Require Confirmation = Unchecked for Credit Card
Take note of the Lead Days, you will compare it to Transaction Due date in a step below
Take note of the Number of Receipts Rule
Review the Payment Details and Profile Amounts for the Customer associated to the Transaction
Is the Receipt Method above associated to the Customer at the Account or Site level, and is it active and not end-dated?
Have you defined a Payment Instruments numbers for this Receipt method?
Did you define a Minimum Receipt Amount for the currency associated to the invoice you are troubleshooting?
Review the Transaction
Is the transaction Complete?
Is the right Receipt Method associated to the Transaction?
Did you provide a valid Instrument Number?
Is the transaction already due, and does it satisfy the conditions you set for Lead Days in the Receipt Method setup?
If you consider the Number of Receipts Rule to all the transactions picked up for Automatic Receipts processing, is the outstanding balance bigger than
If the Invoice has a credit card payment method, each invoice will be authorized individually. This behavior causes the receipts to be created individual
To troubleshoot one particular transaction:
In the Batch form, specify:
Batch Type = Automatic
Currency = Currency matching the transaction
Receipt Class / Method, matches the Receipt method on the transaction
After you click Create button, you are presented with parameters to limit the data selection, enter the transaction number range to pick up the transac
In Actions: pick Create only (do not check the boxes for Approve and Format)
Turn on FND debugging (See Note 433199.1)
Submit the process, then review the log, important text strings are:
autorecapi start()+ - this indicates the start of Automatic Receipts processing
Number of invoices selected: - this indicates the quantity of invoices it selected to include in the batch
the select statement INSERT into ar_autorec_interim... - this exposes the select statement used by the code to pick up transactions
are attempting to troubleshoot to see if any of those conditions are not met.
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Typical causes are:

1. AR_PAYMENT_SCHEDULES_ALL.SELECTED_FOR_RECEIPT_BATCH_ID is not null.
This means that the transaction has already been picked for processing by another Automatic Receipt Batch, take note of the value in this field
select name
from AR_BATCHES_ALL
where batch_id = &selected_for_receipt_batch_id;
Use the value returned above in Navigation: Receipts > Batch and query by Batch Number, then click on Maintain and review if the Invoice yo
alone for processing within the current batch.
If you choose to keep the transaction in the current batch, then make sure you progress it through Approve and Format (optional) so that the r
2. The transaction's due date comes later than the Batch date + lead days for the Receipt Method
3. AR_PAYMENT_SCHEDULES_ALL.RESERVED_TYPE and RESERVED_VALUE is not Null.
This would be the case if the Invoice was being exchanged into a Bills Receivable, which means it is blocked for payment by a receipt.
4. Errors, Known Issues and Patches
Notes:
The table below contains a long list of errors, issues and patches. Please use the string search functionality (CTRL-F) in your browser to search for error strings or messag
To ensure you are not hitting an issue that has already been patched, please check that you are on the latest version of the main Automatic Receipts code.
As of 01-April-2013 the latest versions are:
Release 12.x
Fixed Files:
R12.AR.A:
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ARATRECS.pls 120.3.12000000.17
ARATRECB.pls 120.25.12000000.115
R12.AR.B:
ARATRECS.pls 120.7.12010000.7
ARATRECB.pls 120.40.12010000.83
Recommended Patch:
R12.AR.A and B: Patch 14657003
Release 11.5
Fixed Files:
11i.AR.N:
arzcar.opc 115.41.15103.6
arzarc.lpc 115.13.15103.3
11i.AR.O:
arzcar.opc 115.45.15104.13
arzarc.lpc 115.13.15104.6
Recommended Patch:
11i.AR.N: Patch 10211615
11i.AR.O: Patch 14182626
In some cases, the Recommended Patch listed may not be specific to your error, but contains the file version that fixes the issue reported.
If you find a patch you need is not available for download or requires a password, please contact Oracle Support for assistance.
Seq Release Symptoms/ Error Presentation

1
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11.5
Cause
Automatic Receipts still invokes iPayment authorization for an invoice booked via Order Management (OM), even when the Standard Functionality
approval code for the credit card payment was already manually entered in OM.
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11.5
The Automatic Receipts Creation Program fails with the following errors, when the credit card expiration date falls within
the same month as the month the automatic receipts process is submitted.
cc_pmt_instr_exp =[07/2011]
Credit Card Authorization Status = [IBY_40007]
PMT Error Location = []
Vendor Error Code = []
Vendor Error Message = []
Auxilliary Message = []
>>Reject this receipt!!>>
11.5
Bug 4478492 TST11510.2CU.7

AUTH FAILING WHEN CC EXP
CURRENT MONTH
AR_PMT_PROCESS_WRAPPER
Automatic Receipt Creation program is failing with the errors:
In Order Management the ord

created for a customer that is
Authorization of credit card transaction failed. Mandatory fields required:[],[The request as the credit card holder name
is missing one or more required fields.]
credit cardholder name (=Cus
name) is not passed into the I
Log file shows:
the call for Authorization.
PMT Error Location = [3]
Vendor Error Code = []
Vendor Error Message = [The request is missing one or more required fields.]
If the failed authorization is queried in iPayments, and the Credit Card Holder name is entered, then the authorization
processes successfully.
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12.x
Automatic Receipts creation program is creating unapplied receipts for Credit Card invoices.
BUG 8357545 REW AUTOMAT

PROCESS CREATING UNAPPLI
FOR CERTAIN CC INVOICE
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12.x
Some of the credit card related invoices are failing to create receipts during Automatic Receipts Creation and Approval
Process.
The report output from the Automatic Receipts/Remittances Execution Report showed the following error messages:
BUG 9974102 AUTOMATIC

RECEIPTS/REMITTANCES EXE
REPORT FAILING WITH
RCPT_CREATION_FAILE
APP-00001: Unable to find message: RCPT_CREATION_FAILED RCPT_CREATION_FAILED

6
12.x
In receipts batch form, when creating an Automatic batch, after entering Receipt Class, the method is automatically
populated, but when you use Tab to advance to next field, or click on Create button, the Receipt Method is reset to null,
and the following error is raised:
Bug 9124424 Receipt Method

Cleared When Creating Autom
Batch
APP-AR-96883: Invalid arguments Receipt_Method_Id for the procedure

Validate_Args_Insert_Auto
7
12.x
When attempting to create an automatic receipt batch in receivables, the following error occurs:
APP-AR-96251: Cannot submit Automatic Receipt Creation process because an active document
sequence assignment does not exist for this receipt method.
Data Corruption in
FND_DOC_SEQUENCE_CATEG
When a new receipt method i

row is automatically created in
FND_DOC_SEQUENCE_CATEG
This record can be viewed in D

Categories form
Responsibility: System Admini
Navigation: Application > Seq
Numbering > Categories
The value in Code and Name

exact match to the Receipt Me
later, you change the Receipt
this updates the value in Nam
Code. This mismatch causes t
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11.5
When creating an Automatic Receipt for credit cards, the authorization process fails because Oracle Receivables is not
passing the customer name or name of the card holder to iPayment.
BUG 4636666 CC RECEIPTS F

REQUEST IS MISSING ONE O
REQUIRED COLUMNS
The System Profile Option: AR: Use Credit Cardholder Name for Authorization is set to YES.
The Automatic Receipts log shows:
9
11.5 12.x
An automatic receipt created for an invoice was paid early enough to earn a discount. If before this receipt is remitted,
Enhancement Request
the customer calls and changes the draft date to a later date which no longer deserves a discount, the system has no way
of undoing the discounts already calculated.
Bug:7344934 AUTO-RECEIPTS
SHOULD NOT CALCULATE DIS
DUE DATE
10
11.5
The Automatic Receipts Format (ARZCAR_RECEIPT) and Automatic Remittance Format (ARZCAR_REMIT) output does not Bug 4345034 OHS: AZCAR_RE
mask bank account numbers even when the profile option AR: Mask Bank Account Numbers to Mask is set 'Last Four
FORMAT OUTPUT SHOWS CR
Digits Visible'.
NUMBERS
The profile option does mask the account numbers as designed in the forms, but not the Automatic Receipts Format
output.
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11
12.x
When creating an automatic receipt batch, the following error is raised:
In GL Account setup, one of th

was disabled
Create_cash_1: Error(s) occurred. Rolling back and setting status to ERROR

x_return_status: E
the number is 1
the message data is Please correct the earned discount account assignment.
insert_exceptions()+
p_exception_code AUTORECERR
p_additional_message 2Please enter a receipt number.
Create_cash_1: Error(s) occurred. Rolling back and setting status to ERROR
ar.plsql.Validate_Customer_id the message data is Please correct the earned discount
account assignment.
ar.plsql.insert_exceptions insert_exceptions()+
x_return_status: E
12
12.1
Running Automatic Receipts with create and approve parameters.

The receipt is declined for a valid reason by the back end processor, but the error always shows on Automatic Receipts
Execution Report as COMMUNICATION_ERROR.
BUG 10240644 IBY MESSAGES

DISPLAY IN AR AUTOMATIC R
CREATION PROGRAM
The FND debug log shows:

ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
ar.plsql.CARD
x_msg #1 = <INVALID CARD (14)>

------------------------------------l_response_rec.Result_Code: COMMUNICATION_ERROR
l_response_rec.Result_Category: SYSTEM_ERROR
l_response_rec.Result_message : INVALID CARD (14)
l_authresult_rec.Auth_Id: 1496771
l_authresult_rec.Auth_Date:
l_authresult_rec.Auth_Code:
l_authresult_rec.AVS_Code:
l_authresult_rec.Instr_SecCode_Check:
l_authresult_rec.PaymentSys_Code: 14
l_authresult_rec.PaymentSys_Msg: INVALID CARD
create_cash_126
l_iby_msg_data: COMMUNICATION_ERROR: INVALID CARD (14)
The Automatic Receipts Execution Report shows:
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51
COMMUNICATION_ERROR: DECLINED
(51)
Instead of something more specific such as:
51 IBY_0005:
DECLINED (51)
13
11.5
When running Automatic Receipts Creation Program (SRS) as part of a request set, the
following error occurs in the Run Request screen:
Bug.3028874 OHS UNABLE TO

REQUEST SET FOR AUTOMAT
CREATION APP-FND-00806:
APP-FND-806: The default value CREDIT CARD REC is invalid for the ARZ_RCPT_CLASS_ID
Maximum size for value set
segment. Your default value will be ignored. Please inform your system administrator that: AR_AUTOREC_RECEIPT_CLAS
Add the value CREDIT CARD REC to the value set for segment
ARZ_RCPT_CLASS_ID, or choose another default value in the Key Flexfield Segments form or
Descriptive Flexfield Segments form. Use the Edit Concurrent Program or Define Report Set
form for Standard Report Submission report defaults
14
11.5
Bug 4288273 FINPF.G.SAC.1:A

AUTOMATIC RECEIPT CREATI
END IN ERROR
When attempting to create Automatic Receipts the following error occurs when submitting the request for all actions
(Create, Approve and Format):
arzubt: -1407 ORA-01407: cannot update ("AR"."AR_BATCHES_ALL"."LAST_UPDATED_BY")
main: Error in arzubt_Update_Batch
or Automatic Receipts Creation fails with the following errors:
arzubt: -1722 ORA-01722: invalid number
main: Error in arzubt_Update_Batch
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or
arzubt: -1458 ORA-01458: invalid length inside variable character string main: Error in
arzubt_Update_Batch
15
11.5
When formatting Automatic batch receipt, the process does not use the format defined in
Receipt Classes form: Automatic Print Program field
The following bug includes the

issue
Bug 9943052 REW: PERF:AUT

RECEIPTS MASTER PROGRAM
LATCH WAIT ISSUE
16
12.x
Poor performance of the Automatic Receipt Creation process
Bug 9943052 REW: PERF:AUT

RECEIPTS MASTER PROGRAM
LATCH WAIT ISSUE
17
12.x
When creating an Automatic Receipt batch even when the transactions selected are associated to an inactive bank
account, the receipt still gets created and approved successfully.
Bug 11769052 REW: AUTOMA

BEING CREATED FOR INACTIV
CUSTOMERS & BANK ACCOUN
In R11i, the receipt would not get created and there was a warning stating the bank account was invalid
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18
11.5
If an invoice was originally processed by Automatic Receipts, and it failed due to an error in the Credit Card information
Expected Behavior.
provided, even after the credit card information is fixed in the Transaction form, resubmitting Automatic Receipts Creation
will not select Invoice again for processing..
The reason the Invoice is not
to the following condition:
AND
(rm.payment_type_code<>'C
OR
(rm.payment_type_code='CRE
AND ct.cc_error_flag IS NULL)
For an invoice that has previo

payment processing, the value
CC_ERROR_FLAG = 'Y' and th
above condition..
19
12.x
When running the Automatic Receipts program, the spawned concurrent request for Automatic Receipts/Remittances
Execution Report completes with error, the log shows:
The payment method was not

it should be mandatory. This i
REP-1401: 'b_12formattrigger': Fatal PL/SQL error occurred.

ORA-01403: no data found
Bug 10014187 REW: ERROR W

AUTOMATIC RECEIPTS/REMIT
EXECUTION REPORT
REP-0069: Internal error

REP-57054: In-process job terminated:Terminated with error:
REP-1401: 'b_12formattrigger': Fatal PL/SQL error occurred.
ORA-01403: no data found
20
12.x
When Applying Automatic Receipts, the following errors are raised:

APP-00001:
Unable to find message:
AUTORECERR 1 Application failure. You need to nullify the SELECTED FOR RECEIPT BATCH ID on
the invoice when the invoice is fixed. Then apply the invoice manually to the receiptwith
receipt id:
999999, created by automatic receipts for that invoice
APP-00001:Unable to find message:
AUTORECERR 2 This action has been blocked to avoid inaccurate accounting entries. Please
contact Oracle Support Services
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Bug 9861690 REW GETTING E

SOME RECEIPTS WHEN TRYIN
THE AUTOMATIC RECEIPTS
Development explains the cau
The gt tables are used for pro

amount being applied over inv
improve performance at run ti
code to clear the data in these
Clearing the gt data won't hav
functional impact than
performance improvement by
memory/cache periodically. Bu
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customer's scenario we observ

cleared at wrong place causin
failure, so we moved the dele
to the end of entire
flow to have no failure.
21
12.x
During the Automatic Receipts Approval, some credit card transactions cause the process to fail with the following error:
Setup
ORA-01422: exact fetch returns more than requested number of rows in Package
AR_RECEIPT_API_PUB Procedure Create_cash
22
12.x
When running Automatic Receipts, several transactions are selected for processing and the spawned concurrent process
for Automatic Receipts/Remittances Execution Report completes successfully, but shows the following message in the
output:
Cause #1:
Bug 6266371 REW AUTOMAT
REMITTANCES EXECUTION RE
No Data Found
Cause #2:
Bug 6169143 R12SIP: PAST D
REPORT ARXPDI REPORTS NO
Cause #3:
BUG 3664053 SC04:ARZCAR E
REPORT SHOWS 'NO DATA FO
SUBMITTED FROM SRS
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23
12.x
When running Automatic Receipts Creation Program, the following error occurs.
ORACLE error 6510 in FDPSTP
BUG 9214328 CODE:DEBUG:

RECEIPTS CREATION PROGRA
ERROR
Cause: FDPSTP failed due to ORA-06510: PL/SQL: unhandled user-defined exception

ORA-06512: at "APPS.AR_AUTOREC_API", line 816
ORA-06512: at line 1
24
12.x
Automatic receipts creates unapplied receipts due to table space error below:
ORACLE error 1653 in FDPSTP
Cause: FDPSTP failed due to ORA-01653: unable to extend table
AR.AR_AUTOREC_EXCEPTIONS by 16 in tablespace APPS_TS_NOLOGGING
BUG 8740885 REW:AUTOREC

OUT BUT RECEIPT NOT DELE
SUCCESSAUTH IN PAYMENTS
This issue causes data corruption in the receipt as well as the invoice it is applied to
25
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11.5
The Automatic Receipts Creation program will not select Invoices associated to a Payment Method (Navigation: Setup > Bug 4917371 *Invoices Not S
Receipts > Receipt Classes), which has Payment Type set to Null.
Automatic Receipts Program
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The program ends with message: No Data Found.

The concurrent log shows:
arzpbs: Contents of batch_struct:
batch_id = 999, sob_id = 1001, currency = GBP
batch_applied_status = STARTED_CREATION
batch_date = DD-MON-YY, j_batch_date = 999999
gl_date = DD-MON-YY, j_gl_date = 999999
ex_rate = , ex_date = , ex_type =
rec_method_id = 9999, confirmed_flag = Y
payment_type_code = , merchant_id =
26
11.5
When approving and formatting automatic receipts, the process fails with following error:
Bug 4140287 ARZCAR FAILS W

ORA-1458: INVALID LENGTH
VARIABLE CHARACTER
arzira: CR - Inserting into ar_cash_receipts

arzira: -1458 ORA-01458: invalid length inside variable character string
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12.1
When creating a Direct Debit Automatic Receipts Batch, the batch will create without any issues but when trying to
approve the batch the following error message is received:
Error: Unable to find message: RCPT_CREATION_FAILED RCPT_CREATION_FAILED
Bug 12349642
BACKPORT:11886651:12.1.2:1
APPROVE DIRECT DEBIT BAT
11I INV
FND Debug log shows:

INVALID_INSTRUMENT_ASSIGNMENT: Invalid payment instrument assignment
28
12.x
When the Receipt Method is defined with Receipts Inherit Transaction Number checked, and you create the following
sequence of events all within the same day:
Submit Automatic Receipts to pick up Invoice X
Reverse the Receipt against Invoice X with Reversal Category <> Reverse Payment
Re-Submit Automatic Receipts, the Invoice is not picked up for Receipt processing, and the FND debug log shows:
A cash receipt with this number, date, amount and customer already exists.
If you re-submit the Automatic Receipts process the next day, the receipt is created successfully.
29
11.5
Automatic Receipt Creation or Approval Program throws exception:
BUG 7943094 REW: AUTOMAT

NOT PICKING UP INVOICE AF
REVERSING RECEIPT
A receipt is considered as dup

the combination of receipt num
date, amount and customer a
When the process is created t

the receipt date changes whic
receipt to get created without
BUG 9893338 REW: ERROR E

AUTOMATIC RECIPT FINAL AP
Customer bank is invalid with current transaction date
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12.x
The Apply Date of an Automatic Receipt to a transaction is equal to the system date when the batch is generated, instead Bug 9167291 APPLY DATE FO
of the Receipt Batch Date or Receipt Batch GL Date provided in the form. This causes the invoices to show as paid several RECEIPTS IS BEFORE RECEIP
days before the automatic receipt is processed by the bank. Consequently, it shows wrong customer balance due in the
Account Details window and the Collections window.
This issue does not happen with manual receipts batches. When you create a manual receipt batch with a Receipt Batch
Date and a Receipt Batch GL date in the future, the apply date always defaults to the future date and not to the system
date when the batch is keyed in.
31
12.x
When an invoice's original balance is reduced by a credit memo or another receipt, and is later picked up for processing
Bug 9315408 REW:FOR DIREC
via Automatic Receipts because the Payment method is Direct Debit, the discount is calculated incorrectly and is based on RECEIPT BATCH DOESN'T CAL
the original amount of the invoice, instead of just the outstanding balance.
DISCOUNT CORRECTLY
32
11.5 12.x
When running Automatic Receipts Batch, the process Automatic Receipts/Remittances Execution Report fails with the
following error :
Bug 9050724 ARZCAR_REMIT

REMITTANCES CREATION ORA
GROUP BY EXP
ORA-00979: not a GROUP BY expression

REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-300: not a GROUP BY expression
33
12.x
Even when the Receipt Method associated to an invoice is defined with Receipts Inherit Transaction Number checked,
when Automatic Receipts processes the transaction it appears to be assigning a receipt number from the document
sequence instead. If the document sequence is disabled, the process ends in error.
Bug 7487003 AUTOMATIC RE

ASSIGN INVOICE NUMBER AS
NUMBER
34
12.0
When formatting an Automatic Receipt Batch for a Direct Debit Method, the status of the batch remains
COMPLETED_APPROVAL.
Bug 6630799 WHEN FORMATT

BATCH, STATUS REMAINS CO
APPROVAL
The concurrent request for formatting the batch doesn't result in an error, but won't format the batch.
The parameter P_FORMAT_FL

passed as No, even when Acti
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11.5
Automatic Receipts approval fails with the following error, when the batch being processed contains multiple receipts.
Bug 4945173 ARZCAR_RECEIP

-1458 ORA-01458: INVALID L
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VARIABLE CHARACT
ARZCAR_RECEIPT fail with ORA-01458: invalid length inside variable character string
36
12.x
Automatic Receipt approval process fails with error

calling copy Extension....
inside Copy payment trxn
Create_cash_1: -6502
Create_cash_1: ORA-06502: PL/SQL: numeric or value error: character string buffer too
small
x_return_status: U
the number is 1
the message data is CREATE_CASH : ORA-06502: PL/SQL: numeric or value error:
character string buffer too small
37
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12.x
Automatic receipts creation program generates incorrect receipts when discounts are calculated. The receipt applies the
full amount of the invoice, plus the discount amount. The invoice balance gets overapplied and the data is corrupted.

FAILS WITH CREATE_CASH_1
PL/SQL:

MORE THAN THE INVOICE AM
DISCOUNTS ARE SET
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38
12.x
Running Automatic Receipt process raises the error message:

IS GIVING INVAILD RECEIPT
APP-00001: Unable to find message:

AUTORECERR 0Invalid receipt number.
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39
11.5
Automatic Receipt Creation Program randomly populates ar_payment_schedules.gl_date_closed with a wrong date.
BUG 3908558 1OFF:SC04:DAT

CODE:ARZCAR_RECEIPT CLOS
RANDOMLY WITH WRONG
GL_DATE_CLOSED
40
11.5
Automatic Receipts results in the creation of corrupt receipts. These receipts have no receipt number assigned, no
Bug 8431006 REW :ROOTCAU
applications created, Receipt history and receipt accounting are not accessible. The problem does not affect all receipts in AUTORECEIPTS CREATE RECE
the batch, but only a few receipts within it.
WITHOUT RA. RECEIPT_NUM
41
12.x
When submitting Automatic Receipts to pick up transactions in a non-functional currency, the receipt is incorrectly created BUG 7313058 REW:UNABLE T
in the functional currency.
CROSS CURRENCY RECEIPT T
AUTOMATIC RECEIPTS PROGR
42
12.x
When generating Automatic Receipts against transactions with Freight, the Discount amount is not calculated correctly.

CALCULATING EARNED DISCO
INCORRECTLY
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43
11.5
Automatic Receipts Creation Program fails with the following error :
Unknown, however bumping u

versions fixed the issue.
ERROR
Main: error from batch id generation arzcar: error from main
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44
12.x
Automatic Receipts are created with blank Customer Bank name.

CREAT RECEIPTS WITH BLAN
BANK NAME
45
12.x
Automatic Receipts are not applying discounts correctly. The discount amount is calculated properly, but is not applied to Bug 7693172 DIRECT DEBIT D
the invoice causing the invoice to remain open. The invoice is then eligible to be picked up by another Automatic Receipts CALCULATE DISC CORRECTLY
batch, and the payment is collected again.
AMOUNT_DUE_REMAINING
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46
12.x
Find when creating a Automatic Receipt Creation Batch not honouring receipt method setup for minimum
receipt amount. Zero amount receipts are being generated and rejected by the bank.
Bug 8415436 CLOSED PAYME

SCHEDULES BEING SELECTED
RECEIPTS
47
12.x
During Automatic Receipt Approval, if a receipt is rejected orphan records are left in XLA_EVENTS and
XLA_TRANSACTION_ENTITIES.
Bug 7630542 REW: AUTOMAT

LEAVES ORPHAN RECORDS IN
48
12.x
When running Automatic Receipts creation and payment method parameter is left blank, the process will not pick up any
transactions.

REMITTANCE NOT WORKING
PAYMENT METHOD FILLED IN
49
11.5
Randomly, some of the direct debit transactions are resulting in duplicate settlements. Duplicate captures are occuring in
iPayment without any receipt in AR.
It appears that the link between receipt and payment capture information (i.e. payment server order num) is lost and in
subsequent submissions of Automatic Receipts the same transaction is picked up again for payment.
Bug 8272375 DUPLICATE SET

DIRECT DEBIT TRANSACTION
50
11.5
Automatic Receipts is failing to create a receipt for a particular transaction.
Data
Check whether the transaction

following fields in RA_CUSTOM
populated correctly:
PAYING_CUSTOMER_ID and
PAYING_SITE_USE_ID
These fields are used to deter

making the payment, and whe
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NULL, the code will exclude th

from processing.
51
11.5
When running the Automatic Receipts program, receipts are not getting created as expected, the concurrent request log
shows the following:
Setup, shown in bold on the le

payment_type_code is null
arzpbs: Contents of batch_struct:

batch_id = 999, sob_id = 1001, currency = GBP
batch_applied_status = STARTED_CREATION
batch_date = DD-MON-YY, j_batch_date = 999999
gl_date = DD-MON-YY, j_gl_date = 999999
ex_rate = , ex_date = , ex_type =
rec_method_id = 9999, confirmed_flag = Y
payment_type_code = , merchant_id =
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52
12.x
Automatic Receipt Execution Report is not showing exceptions when it is run from SRS. Exceptions are written to
AR_AUTOREC_EXCEPTIONS table but are not showing on the report output.

EXECUTION REPORT NOT SHO
EXCEPTIONSWHENSUBMITFR
53
11.x 12.x
Inspite of having setup a Receipt Method for Automatic Receipts, and associating them to transactions, when Automatic
Receipt process is run, it is not picking up the transactions as expected.
Setup
54
12.x
Running Automatic Receipts Creation via Navigation: View > Requests, and submitting Automatic Receipts Creation
Program (SRS) fails.
Setup
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55
11.5 12.x
The Automatic Receipts Execution Report displays the following message when an automatic receipt batch selects credit
memos only:
Setup
This invoice does not meet the minimum invoice amount specified for this customer.
ARZCAR_CUST_MIN_AMT
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56
11.5 12.x
Earned Discounts are not being calculated correctly when a Receipt is being created and applied via the
Automatic Receipt process.
Setup
57
11.x -
When creating an Automatic Receipt Batch (Navigation: Receipts > Batch), after entering the Receipt and Payment
Setup
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12.x
Method, noted that the GL Date is disabled and cannot be updated.
58
11.5 12.x
Automatic Receipts is charging customer credit cards for new transactions even though Prepayment receipts exist.
Intended Functionalit
59
11.5 12.x
Automatic Receipts Approval is failing. The log of the Automatic Receipts batch will show an error like:
Setup
arzira: CR - Inserting into ar_distributions

arzira: -1400 ORA-01400: Cannot insert NULL in ("AR"."AR_DISTRIBUTIONS_ALL"."CODE_COM
arzarc: Error from arzira
main: Error in arzarc_Approve_Receipts
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60
11.5 12.x
When trying to approve an automatic receipts batch, the Automatic Receipts Execution Report For Approval report
shows the following error:
Setup
A receipt site cannot be derived from this invoice.
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61
12.x
After running Automatic Receipts process to Create the receipts, you re-query the Automatic Receipt batch and click on
the Approve button. When the Maintain Automatic Receipts form opens up, there are no receipts listed to approve, it
seems that the receipts created by the batch have "disappeared".
Setup
62
11.5 12.x
Automatic Cash Application program doesn't properly identify the customer associated to a receipt. Instead of the receipt
getting automatically applied to an invoice, it remains unidentified and will be shown with all suggested matches in
output file of the program
Intended functionality, when

cannot uniquely identify a sin
customer/transaction to apply
to.
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63
12.x
Receipts with future period's Receipt Date and current period's GL Date creates Remittance entry on future period GL
date when remitted.
Bug 8521432 REW:RECEIPT F

RECEIPT DATE CREATES REM
ENTRY IN FUTURE GL PERIO
5. Documentation
Following is documentation available on the Automatic Receipts feature:
Note 745996.1, R12 Whitepaper Automatic Receipts - A Complete Guide for Oracle Receivables Users is a detailed documentation on Automatic Receipts which talks
Setting Setting Up Automatic Receipts
Simulation of Automatic Receipts Feature
Important Reports
Some basic facts and questions about this feature.
Oracle Receivables Implementation Guide Release 12
Oracle Receivables User Guide Release 12
6. Diagnostics
The diagnostic catalogs are organized per release. Once you have identified the catalog for your release, locate the Oracle Receivables link to navigate to the section contai
and debugging purposes:
Note 179661.1, E-Business Suite Diagnostics 11i Test Catalog
Note 421245.1, E-Business Suite Diagnostics References for R12
7. Tracing
In Release 11.5, executable ARZCAR is invoked when Automatic Receipts are submitted, see step 9.b below for steps on getting the files within the exceutable.
In Release 12.x, the following programs are used when you invoke Automatic Receipts through the Receipt Batches form:
AR_AUTORECAPI : Automatic Receipts Creation Program (API) - creates a new Automatic Receipts batch:
ARXAPFRC : Format Automatic Receipts - formats receipts
Sometimes, it is useful to provide a Trace file to identify the cause of error during the Automatic Receipts process, following are instructions for enabling Trace with Binds :
1. Enable trace for a specific user:
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Responsibility: System Administrator

Navigation: Profile > System
Check off the USER box - and enter the Username you are using when getting the error
Search for the profile option: Initialization SQL Statement - Custom
Set the value to the following:
BEGIN FND_CTL.FND_SESS_CTL ('','','TRUE','TRUE','LOG','ALTER SESSION SET EVENTS=''10046 TRACE NAME CONTEXT FOREVER, LEVEL
This must be one line of text (no carriage returns), we suggest that you copy the string into notepad prior to putting it into the profile.
Notes:
1.
2.
3.
4.
All quotes used on FND_CTL.FND_SESS_CTL are single quotes. Where it looks like double quotes it is actually two single quotes. After LEVEL
Set this profile ONLY at the USER level. Do not set to your own USER. Create always a dedicated USER.
When using this profile, DO NOT turn trace on the menu, as doing so would actually turn off Event 10046. Turning Event 10046 to any level,
Event 10046 level 1 is regular trace, level 4 is tracing with bind variables, level 8 is with database waits and level 12 with both, bind variables
1. Once the profile is set, Reproduce the problem.

2. Locate the trace file, using the following statement in Sqlplus:
select name, value from v$parameter
where name like 'user_dump_dest';
The value returned is the directory location of the trace file on the database server
Navigate to this directory and search for the file created at the time of running the program.
Run TKPROF on the trace file (for more information please review, Note 199081.1
If requested in a service request, upload this trace and tkprof file for review
3. Important: Disable tracing by resetting the value of the profile option back to null, otherwise you will be impacting performance by unnecessarily tracing all processe
8. Logging
In Release 11.5, you can enable additional debug messages in the concurrent log output by setting the profile option: AR: Enable Debug Message Output to Yes.
In Release 12, to capture additional messages from the Automatic Receipt API, you can enable FND logging. Please review: Note 433199.1, How to enable and retrieve deb
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Note:
It is not advisable to leave these debugging settings on, unless you are troubleshooting a problem. Otherwise, the process of logging can slow down performance, as we
9. File Versions and Patch Level
In order to rule out an issue caused by a code bug for which a solution already exists, identify the file version of source code in your instance. There are 2 methods to do th
a. RDA Data Collection (Preferred method)
Run the ACT data collection script following the instructions in Note 732091.1 Applications DBA RDA Data Collection Test, provide the value AR for Application Shortn
This provides your patch level along with profile options and a detailed listing of source code program file versions for all of AR codes.
b. Manual Collection of versions

Please perform all steps:
1. This setp is for Release 11.5 only, obtain file versions of c-program:
in UNIX/LINUX:
cd $AR_TOP/bin
strings -a ARZCAR | grep '$Header' > /tmp/arzcar.lst
in Windows :
find "$Header" ARZCAR > /tmp/arzcar.lsts
2. Get Patch Level
select patch_level
from fnd_product_installations
where application_id = 222;
3. For requests created via the forms, please navigate to the form and select "Tools - About AR". Cut and paste the resulting information into the Service Reques
10. Code Files
It has been commonly found that installing the latest patches for Automatic Receipts/Remittances code can resolve many issues. As such, we would recommend making su
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For Release 12.x, the Automatic Receipts code is defined in PL/SQL packages, you can check the code file versions for the files listed below:
Package name
File
Description
AR_AUTOREC_API
ARATRECB.pls
ARATRECS.pls
This package is used during Automatic Receipts Creation, few important procedures are :
Procedure Get_Detail_Accounts and Procedure Submit_Report are used to get the parameters from the Co
Procedure Get_Detail_Accounts is used to select the valid invoices and insert them into the GT table rec_g
Procedure Group_Val_Create_Receipts is used to group the Invoices in REC_GT validate and then call the
Procedure Insert_Exceptions is used to insert the exception record.
IBY_AR_UTILS
ibyarutb.pls ibyaruts.pls
This is used by iPayments.
In Release 11.5, Automatic Receipts was defined in c-code.To derive a list of file names used in the executable ARZCAR, you can use the steps listed in 9.b above.
You can also review the various c-code files in Note 290979.1, Automatic Receipts: Files and Functions within the ARZCAR Executable
Community Discussions
Still have questions? Use the live My Oracle Support Receivables Community window below, to search for similar discussions or start a new discussion on this subject.
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References
BUG:9167291
BUG:9580347
BUG:9861690
BUG:9893338
REW APPLY DATE FOR AUTOMATIC RECEIPTS IS BEFORE RECEIPT BATCH DATE
REW AUTOMATIC RECEIPTS FAILS WITH CREATE_CASH_1: ORA-06502: PL/SQL:
REW GETTING ERROR ON SOME RECEIPTS WHEN TRYING TO APPLY THE AUTOMATIC RECEIPTS
REW: ERROR EXCEPTION AUTOMATIC RECIPT FINAL APPROVAL
BUG:9928090 - REW: AUTOMATIC RECEIPTS IS CALCULATING EARNED DISCOUNT INCORRECTLY

BUG:4288273 - FINPF.G.SAC.1:APPLAB7:OKL: AUTOMATIC RECEIPT CREATION PROGRAM END IN ERROR ...
BUG:9532083 - UNABLE TO CHANGE PAYMENT INSTRUMENT FOR TRANSACTION
BUG:4390689 - ONDEMAND: OHS: WE CANNOT REMIT (PATCHSET FIX REFERENCE BUG 4146083)
BUG:4507075
BUG:4636666
BUG:4651231
BUG:4868592
BUG:4917371
BUG:4945173
1OFF:4288273:AR.O:PF.G:11510:AUTOMATIC RECEIPT CREATION ENDS IN ERROR

CC RECEIPTS FAIL IBY_0004 REQUEST IS MISSING ONE OR MORE REQUIRED COLUMNS
1OFF:BUG 4284219:11.5.10:FP.G:AR.O:ARZCAR FAILS WITH ARZIRA: ORA-01458: INVALID
PATCH 4636666 FAILS WITH NO DATA FOUND FOR UPLOAD
*INVOICES NOT SELECTED BY AUTOMATIC RECEIPTS PROGRAM
ARZCAR_RECEIPT ARZIRA: -1458 ORA-01458: INVALID LENGTH INSIDE VARIABLE CHARACT
BUG:5919045 - FC:CODE CHANGES FOR BUG4636666 NOTCARRIED FORWARD INTO ARZIRA.LPC 115.65.15103.6
BUG:6266371 - REW AUTOMATIC RECEIPTS, REMITTANCES EXECUTION REPORT ERROR
BUG:4345034 - OHS: AZCAR_RECEIPT FORMAT OUTPUT SHOWS CREDIT CARD NUMBERS
BUG:6630799 - REW:WHEN FORMATTING RECEIPT BATCH, STATUS REMAINS COMPLETED APPROVAL
BUG:6771709 - REW: AUTOMATIC RECEIPT BATCH CREAT RECEIPTS WITH BLANK CUSTOMER BANK NAME
BUG:9943052 - REW: PERF:AUTOMATIC RECEIPTS MASTER PROGRAM LOCK & LATCH WAIT ISSUE
BUG:9974102 - AUTOMATIC RECEIPTS/REMITTANCES EXECUTION REPORT FAILING WITH RCPT_CREATION_FAILE
NOTE:1362278.1 - Information Center: Overview of the Receipts Workbench in Oracle Receivables (AR) 11.5 and later
NOTE:1369682.1 - Automatic Receipts: Troubleshooting, Errors, Known Issues and Patches
NOTE:179661.1 - E-Business Suite Diagnostics 11i Test Catalog
NOTE:199081.1 - SQL_TRACE (10046), TKProf and Explain Plan - Overview Reference
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NOTE:290979.1 - Automatic Receipts: Files and Functions within the ARZCAR Executable
NOTE:401337.1 - Correct Credit Card Errors or Correct Funds Transfer Errors Form: Overview, Usage, Known Issues and Patches
NOTE:421245.1 - E-Business Suite Diagnostics References for R12
NOTE:433199.1 - How to enable and retrieve FND debug log messages
NOTE:471418.1 - Oracle Payments Minimum/Dummy Setup For Direct Debit Funds Capture Processing
NOTE:732091.1 - R12.0.6+ : All RDA Data Collection Test
NOTE:745996.1 - Automatic Receipts and Remittance: A Complete Guide for R12 Oracle Receivables Users
BUG:10014187 - REW: ERROR WITH AUTOMATIC RECEIPTS/REMITTANCES EXECUTION REPORT
BUG:10240644 - IBY MESSAGES DOES NOT DISPLAY IN AR AUTOMATIC RECEIPTS CREATION PROGRAM
BUG:11769052 - REW: AUTOMATIC RECEIPTS BEING CREATED FOR INACTIVE CUSTOMERS & BANK ACCOUNTS
BUG:12325300 - GENERIC ERROR MESSAGE FOR ISSUE SOLVED IN BUG 11769052
BUG:3028874
BUG:3664053
BUG:3908558
BUG:4140287
OHS: UNABLE TO SETUP REQUEST SET FOR AUTOMATIC RECEIPT CREATION APP-FND-00806
SC04:ARZCAR EXECUTION REPORT SHOWS 'NO DATA FOUND' WHEN SUBMITTED FROM SRS
1OFF:SC04:DATA CODE:ARZCAR_RECEIPT CLOSES INV RANDOMLY WITH WRONG GL_DATE_CLOSED
ARZCAR FAILS WITH ARZIRA: ORA-01458: INVALID LENGTH INSIDE VARIABLE CHARACTER
BUG:6775305 - REW: OHS TRANSACTION TYPES LISTING REPORT GETTING NO DATA FOUND
BUG:7943094 - REW: AUTOMATIC RECEIPTS NOT PICKING UP INVOICE AFTER REVERSING RECEIPT
BUG:8272375 - DUPLICATE SETTLEMENT FOR DIRECT DEBIT TRANSACTIONS
BUG:7487003
BUG:7513865
BUG:7630542
BUG:7641114
BUG:7677028
BUG:7693172
BUG:8357545
BUG:8415436
REW AUTOMATIC RECEIPT DO NOT ASSIGN INVOICE NUMBER AS RECEIPT NUMBER

REW:AUTOMATIC RECEIPTS APPLY MORE THAN THE INVOICE AMOUNT WHEN DISCOUNTS ARE SET
REW: AUTOMATIC RECEIPT LEAVES ORPHAN RECORDS IN XLA.
REW: AUTOMATIC RECEIPT / REMITTANCE NOT WORKING WITHOUT PAYMENT METHOD FILLED IN
REW AUTOMATIC RECEIPTS IS GIVING INVAILD RECEIPT NUMBER
DIRECT DEBIT DOESN'T CALCULATE DISC CORRECTLY LEAVING AMOUNT_DUE_REMAINING
REW AUTOMATIC RECEIPT PROCESS CREATING UNAPPLIED RECEIPTS FOR CERTAIN CC INVOICE
REW: CLOSED PAYMENT SCHEDULES BEING SELECTED FOR AUTO RECEIPTS
BUG:8528005 - REW: AUTOMATIC RECEIPT EXECUTION REPORT NOT SHOWING EXCEPTIONSWHENSUBMITFROMSRS

BUG:8634351 - REW: BUG FIX FROM 8619287 DID NOT COMPLETELY FIX AUTOREC PROG
BUG:9050724 - REW : ARZCAR_REMIT AUTOMATIC REMITTANCES CREATION ORA-00979: NOT A GROUP BY EXP
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BUG:9124424 - REW: ERROR WHILE CREATING 'AUTOMATIC RECEIPTS BATCH'.
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Troubleshooting Receipts

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Troubleshooting Receipts

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2. Setup and Simulation

3. Troubleshooting Tips for Automatic Receipts: Create

Review the Receipt/Payment Method setup:

Typical causes are:

4. Errors, Known Issues and Patches

Seq Release Symptoms/ Error Presentation

Bug 4478492 TST11510.2CU.7

Automatic Receipt Creation program is failing with the errors:

In Order Management the ord

BUG 8357545 REW AUTOMAT

BUG 9974102 AUTOMATIC

APP-00001: Unable to find message: RCPT_CREATION_FAILED RCPT_CREATION_FAILED

Bug 9124424 Receipt Method

APP-AR-96883: Invalid arguments Receipt_Method_Id for the procedure

When a new receipt method i

This record can be viewed in D

The value in Code and Name

BUG 4636666 CC RECEIPTS F

When creating an automatic receipt batch, the following error is raised:

In GL Account setup, one of th

Create_cash_1: Error(s) occurred. Rolling back and setting status to ERROR

Running Automatic Receipts with create and approve parameters.

BUG 10240644 IBY MESSAGES

The FND debug log shows:

x_msg #1 = <INVALID CARD (14)>

The Automatic Receipts Execution Report shows:

Bug.3028874 OHS UNABLE TO

Bug 4288273 FINPF.G.SAC.1:A

The following bug includes the

Bug 9943052 REW: PERF:AUT

Poor performance of the Automatic Receipt Creation process

Bug 9943052 REW: PERF:AUT

Bug 11769052 REW: AUTOMA

For an invoice that has previo

The payment method was not

REP-1401: 'b_12formattrigger': Fatal PL/SQL error occurred.

Bug 10014187 REW: ERROR W

REP-0069: Internal error

When Applying Automatic Receipts, the following errors are raised:

Bug 9861690 REW GETTING E

Development explains the cau

The gt tables are used for pro

customer's scenario we observ

BUG 9214328 CODE:DEBUG:

Cause: FDPSTP failed due to ORA-06510: PL/SQL: unhandled user-defined exception

BUG 8740885 REW:AUTOREC

The program ends with message: No Data Found.

Bug 4140287 ARZCAR FAILS W

arzira: CR - Inserting into ar_cash_receipts

FND Debug log shows:

Automatic Receipt Creation or Approval Program throws exception:

BUG 7943094 REW: AUTOMAT

A receipt is considered as dup

When the process is created t

BUG 9893338 REW: ERROR E

Customer bank is invalid with current transaction date

Bug 9050724 ARZCAR_REMIT

ORA-00979: not a GROUP BY expression

Bug 7487003 AUTOMATIC RE

Bug 6630799 WHEN FORMATT

The parameter P_FORMAT_FL

Bug 4945173 ARZCAR_RECEIP