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SUMMER TRAINING
REPORT
ON
WARRANTY
ANALYSIS
1.1 Introduction
Tata Motors Limited (formerly TELCO, short for Tata Engineering and
Locomotive Company) is an Indian multinational automotive manufacturing
company headquartered in Mumbai, Maharashtra India, and a subsidiary of
the Tata Group.
Its products include passenger cars, trucks, vans, coaches, buses,
construction equipment and military vehicles. It is the world's 17th-largest
motor vehicle manufacturing company, fourth-largest truck manufacturer,
and second-largest bus manufacturer by volume.
Tata
Motors
has
auto
manufacturing
and
assembly
plants
1.2
History
Tata group was founded in 1945 by JAMSHEDJI TATA. Tata motors is part
of Tata group and Tata motors found by Mr. RATAN TATA. The Company
was incorporated on 1st September 1945 at Mumbai to manufacture diesel
vehicles for commercial use, excavators, industrial saunter, dumpers,
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heavy forgings and machine tools. The commercial diesel vehicles which
were known `Tata Mercedes Benz' (TMB) is now called `Tata' vehicles after
the expiry of the collaboration agreement with Daimler-Benz AG, West
Germany. The company also used to manufacture pulp and paper making
machinery. In 1960 the company's name, which was Tata Locomotive &
Engineering Company Ltd. was changed to Tata Engineering & Locomotive
Company Ltd. In the year 1987 the company undertook to set up a new
forge shop, a high output foundry line, a new paint shop as well as
augmentation of engine and gearbox manufacturing facilities, all at
Jamshedpur
In 1991 during the year the company entered into a collaborative
agreement with an internationally renowned engine research and
development organization to jointly develop higher horsepower, fuel
efficient diesel and petrol engines to meet the future requirements of the
company.
The last quarter saw the company launching two new passenger vehicles,
the SIERRA and the ESTATE totally designed and manufactured In India.
The company acquired a BIFR company, M/s Noduron Founders
Maharashtra Ltd. The total cost for Telco worked out to Rs.18crores
as
manufacturing
applications.
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During
the
year, company
undertook to set up a joint venture with Asian Glass Co. Ltd., Japan to
manufacture float glass to be used as wind shields for automobiles. ACC
along with Tata Exports Ltd., participated in the joint venture. The joint
venture named as Floathlass India Ltd., the Company would have a stake
of 16.33%.
Tata Cummins Ltd., Mercedes-Benz (India) Ltd., Tata Holset Ltd., Tata
Precision Industries, Singapore and Nita Company Ltd., are the joint
Ventures of the Company Taking advantage of the broad banding policy
announced by the Government of India,
The Company entered into a collaboration agreement with Honda Motor
Co. Ltd., Japan, for the manufacture of their `ACCORD' model of cars in
India. On 22nd April, an agreement was entered into between DaimlerBenz AG and Mercedes Benz AG, Germany to setup a joint venture
company Mercedes-Benz India to manufacture `E' class paneyer cans and
engines in India.
During the year 1995 a new double pick-up and Army Version of various
Telco Vehicles were developed. A new petro engine and turbo diesel
engine, an up-graded 709 LCV, new sports utility vehicle Safari expected to
be launched shortly. A 25 ton 6 X 2 truck and a bus with Cummins engine
were launched.
Tata Engineering and Locomotive Company (TELCO), has acquired a
second hand paint shop, machine line and cylinders from the Australian
unit of the Japanese auto giant, Nissan. TELCO is believed to have picked
up the unit for Rs. 70 crore. The total cost of import duty would be Rs 100
crore. During the year a machine tool division was expanded so as to
double its machine building capacity and significantly
and
environment-business
council
for
sustainable
unveiled new Indica V2 Turbo with a price tag of Rs 4.10 lakh for DLG
variant and Rs 4.31 lakh for DLX.
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Tata Motors ropes in CVTech to make parts for its small car. Tata Daewoo
inks pact with Pakistan co.
Tata Motors has been presented the Golden Peacock Global Award for
Corporate Social Responsibility (CSR) in the Large Business category by
the Institute of Directors in 2007. Tata Motors buys Nissan facility in S.
Africa. Tata Motors has got a prestigious order from the Delhi Transport
Corporation (DTC) for 500 non-AC, CNG-propelled buses. Tata Motors Ltd
has appointed Mr. P M Telang as Executive Director (Commercial
Vehicles).
In 2008, Tata Motors acquired the British car maker Jaguar Land Rover,
manufacturer of the Jaguar, Land Rover, and Daimler luxury car brands,
from the Tata World Truck range jointly developed with Tata Daewoo the
range went on sale in South Korea, South Africa, the SAARC countries,
2009, its Lucknow plant was awarded and engineering company Trilix for
1.85 million. The acquisition formed part of the company's plan to
enhance its sty lined it would invest around 6 billion in the development of
Futuristic Infantry Combat Vehicles in collaboration with DRDO.
In 2013, Tata Motors announced it will sell in India, the first vehicle in the
world to run on compressed air (engines designed by the French company
MDI) and dubbed "Mini CAT".
In 2014, Tata Motors introduced first Truck Racing championship in India
"T1 Prima Truck Racing Championship".
On 2 November 2015, Tata Motors announced Lionel Messi as global
brand ambassador at New Delhi, to promote and endorse passenger
vehicles globally.
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1.3 Operations
Tata Motors has vehicle assembly operations in India, the United Kingdom,
South Korea, Thailand, Spain and South Africa. It plans to establish plants
in Turkey, Indonesia, and Eastern Europe.
Tata Daewoo
Daewoo (officially Tata Daewoo Commercial Vehicle Company and formerly
Daewoo
Commercial
Vehicle
Company)
is
commercial
vehicle
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Tata Hispano
Hispano Motors Carrocera, S.A. was a bus and coach manufacturer based
in Zaragoza, Aragon, Spain, and a wholly owned subsidiary of Tata Motors.
Tata Hispano has plants in Zaragoza, Spain, and Casablanca, Morocco.
Tata Motors first acquired a 21% stake in Hispano Carrocera SA in
2005, and purchased the remaining 79% for an undisclosed sum in 2009,
making it a fully owned subsidiary, subsequently renamed Tata Hispano. In
2013, Tata Hispano ceased production at its Zaragoza plant.
engineering,
and
research
company
based
at Warwick
Fiat-Tata
Fiat-Tata is an Inventure between Tata and Fiat which produces Fiat and
Tata branded passenger cars, as well as engines and transmissions. Tata
Motors
has
gained
access
to
Fiats diesel
load body produced by Auto line Industries. By 2005, Auto line was
producing 300 load bodies per day for Tata Motors.
Ace is still a top seller for TML with 500,000 units sold by June 2010. In
2011, Tata Motors invested Rs 1000 crore in Dharwad Plant, Karnataka,
with the capacity of 90,000 units annually and launched two models of 0.5T capacity as Tata Ace Zip, Magic Iris.
Ace has also been exported to several Asian, European, South American,
and
African
countries
and
all-electric
models
are
sold
through
Tata 407
Tata 407 is an LCV that has sold over 500,000 units since its laminates
market share of the LCV category, accounting for close to 75% of LCV
sales.
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give
tax
benefits.
landscape
of
1000-acre
modern
industrial
area
Our flex manufacturing unit set up with a production capacity of 50000 tons
in a year. We can also produce 5000 tons of Foam board in a year.
Although Tata Motors had initially planned to roll out the Nano from Singur,
this plan is reportedly being reworked to Pantnagar in Uttarakhand. Tata
Motors has planned a capacity of 2.25 lakh units for Ace, the sub-onetonne truck, while the existing capacity in Pune is just around 60,000 units
a year. The Company has set up a plant for its mini-truck Ace and the
passenger carrier Magic (based on the Ace platform) at Pantnagar in
Uttarakhand. The plant began commercial production in August 2007. This
is the company's fourth plant, after Jamshedpur (commercial vehicles),
Pune (commercial vehicles and passenger vehicles) and Lucknow
(commercial vehicles). The plant is spread over 953 acres, of which 337
acres is occupied by the vendor park. State-of-the-art facilities include weld
shops, paint shops, engine and gear box shops and assembly lines. The
company has invested over Rs.1000 crores in the plant. Vendors for the
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Venture
Ace
Super Ace
Sumo Gold
Tata safari
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3)
WARRANTY
Whichever is earlier?
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Example:
calculation
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4) WARRANTY ANALYSIS
A warranty analysis uses information about historical warranty claims to
predict the number and cost of warranty claims in the future. Warranty
analysis helps you allocate resources to address future product failures
adequately.
The number of failures in the next month, the next six months, or the next
year may indicate the magnitude of a problem. Use this tool to perform
failure forecasting analysis.
4.1 Example of a warranty analysis
Suppose the quality manager of a lawn equipment manufacturer needs to
budget for future warranty claims. Lawn mowers are covered by a one-year
warranty and the cost to the company for each warranty claim is $1000.
Each month, the manager records the number of lawn mowers from each
shipment that fails within the warranty period in order to collect data to
project future warranty claims.
This graph predicts the cumulative cost of warranty claims for the next six
months and displays a confidence interval for this prediction. With 95%
confidence, the manager can conclude that the cumulative cost of all valid
warranty claims in the next six months will be between $60,000 and
$92,000.
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4.2)
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Parts will not be covered under this warranty if it breaks down or fails to
perform due to abuse, misuse, alteration, accident or have been improperly
lubricated or repaired. Also, normal wear & tear failures will not be
considered under this warranty. This warranty shall not apply to the
incidental or consequential damages, loss of time, inconvenience & loss of
use of the vehicle or commercial loss.
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Extended Warranty is a Value added service from TML which has been
developed for offering enhanced & long term customer relationship,
security against unforeseen breakdowns, High Quality repairs by trained
manpower & genuine spare parts, Hassle Free documentation & repairs
should any need arise, Pan India service through 1400 Authorized service
facilities. All this is provided to customers at a very nominal cost.
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