Saveetha School of Engineering

Saveetha University
Department of Electronics and Communication
Branch: ECE
Semester/Year: VI Semester/III Year A,B,C
Staff : G.Lavanya / Y.BhaskarRao / Giridharan

MG 1603

MANAGEMENT INFORMATION SYSTEM

UNIT 1
PART A
1. What are management information systems?
2. What is the role of the MIS?
3. What is file management?
4. What is meant by information?
5. Why do organizations have information systems?
6. What is a data management system?
7. What are the advantages of DBMS?
8. What are the disadvantages in file processing system?
9. Describe the three types of Schema.
10. What is Data Definition language?
11. What is a schema?
12. Define data manipulation language (DML)
13. What are the types of DBMS?
14. What are the various characteristics of DBMS?
15. What is physical data independence?
16. What are the objectives of MIS?
17. Mention the characteristics of MIS
18. What are the steps in establishing MIS in an organization?
19. What are the types of Information systems?
20. What are the components of MIS?
21. Mention the benefits and limitations of MIS.
22. What are the dimensions of MIS?
23. What are the functions of MIS?
24. What are the functions of a Data Base Administrator?
25. What are the components of system software?
26. What are the major types of Databases used by organizations and users?

27. What are the features and objectives of a DBMS?

28. Mention the factors to be considered while selecting DBMS in an organization.
29. Define Mapping.
30. Draw the model of a database system.
PART B
1. Define & explain the term MIS. State its characteristics and also write in detail the factors
involved in the evolution of MIS.
2. a) Describe in detail the components of Information system b) Benefits and dimensions of
MIS
3. What are the various components of DBMS?
4. Write a short notes on (a) Data Definition Language (B) Data Manipulation Language
5. Discuss the architecture of database management system and give advantages and
Disadvantages of DBMS.
6. Write in detail about system hardware and system software.
7. Write in detail the various steps in implementing MIS in an organisation
8. Explain in detail the functions, role, types and objectives of Management Information System.
UNIT 2
PART A
1. Define information systems.
2. Define ecommerce.
3. What are the applications of e-commerce?
4. What is trade cycle?
5. What do you mean by e-market place?
6. What are the advantages and disadvantages of e-commerce?
7. What are the functions of Process Control System?
8. What is the difference between traditional commerce and e commerce?
9. What is payment gateway?
10. What are action verses no-action information?
11.What are recurring verses no-recurring information?
12.Mention the type of Information system useful for the top executives of an organization.
Substantiate your answer.
13. How is Office Automation system helpful for managers in an organization?
14. What are the essentials of a web store?
15. What is the relationship between organisation and information technology?
16. What are the different kinds of information systems?
17. Mention the challenges in building and using information system.
18. Explain the trends in information technology

19. Mention the levels of organisational hierarchy?

20. What do you mean by CASE?
21. What are the sub systems of a Marketing information system?
22. What are the various sources of information?
23. Mention the categories of E-Commerce
24. What do you mean by Business to Business E-Commerce technology (B2B)?
25. What do you mean by Business to Customer E-Commerce technology (B2C)?
26. What are clicks and bricks E-Commerce?
27. Define Buzz.
28. What are the different types of information?
29. Compare On line TPS with Batch processing TPS.
30. How do Information Reporting System help the sales office in an organization?
31. Draw the structure of Executive Information System.
PART B
1. Explain in detail the organisational structure, the information needs and decisions taken at
each level? What are the types of information systems serve each level?
2. Explain in detail the types of Information Systems.
3. Define e-commerce.Explain in detail the key components in e-commerce process architecture?
What are the advantages and disadvantages of e commerce?
4. Explain the role of Information systems in any three functional areas of management?
5. Explain in detail the concept of E-Commerce market place and Electronic Payment System
6. Write short notes on i) Business to Business E-Commerce technology(B2B) ii) Business to
Customer E-Commerce technology(B2C)
7. Explain in detail the On line and Batch Transaction Processing?
8. Explain in detail i) Office Automation System ii) Executive support system iii) Information
Reporting System.
UNIT 3
PART A

1. What is CRM?
2. What is the need of CRM?
3. Who is customer?
4. What are the types in customers?
5. What are the features of CRM?
6. Mention some software used for CRM
7. List out the advantages of using a contact and account management system.
8. What do you mean by upsell and cross sell?
9. What is EDI?
10. What are the benefits of EDI
11.Draw the structure of a supply chain.
12. What are the barriers of supply chain management?
13. Who are called as cost oriented customers?

14. Define customer service.

15. Define SCM
16. Mention the benefits of CRM.
17. What are the three phases of CRM?
18. Mention the types of CRM.
19. Define supply chain Management
20. Mention the benefits and challenges of supply chain Management.
21. What are the objectives of SCM?
22. What do you mean by customer service support?
23. What is the significance of retention and loyalty programs in CRM?
24. What are the trends in SCM?
25. Give some examples of loyalty programs.
26. What do you mean by analytical CRM?
PART B

1. Who is a customer? Explain in brief the types of customers.

2. Explain the phases of CRM and the types of CRM
3. Discuss in detail about CRM and its application components.
4. What are the main activities to be done under supply chain
management and the different categories of SCM?
5. Explain the relationship between Information Technology and CRM and
what are the Benefits and Challengesof CRM?
6. Explain in detail about SCM, its objectives, roles, benefits, challenges
7. Write short notes on Customer support service and retention and loyalty programs
8. Explain in detail about Electronic data Interchange.

UNIT 4
PART A

1. Define decision support system (DSS)

2. What do you mean by Decision analysis approach?
3. What is the relationship between information system and decision making?
4. What are the components of DSS?

5. What are the characteristics of DSS?

6. What kind of information made up from decision support system?
7. What are thecharacteristics of business decision making?
8. Define decision and its types
9. What are the attributes of information quality?
10.Mention the functions of DSS.
11. What are the limitations of DSS?
12. Who are the users of DSS?
13. What are the characteristics of structured decisions?
14. What is meant by global optimization?
15.What do you mean by business intelligence?

16. What are the DSS packages available for Retail, Insurance and Telcom sectors?
17. Define programmed and non-programmed decisions
18. Mention the analytical models available for DSS.
19.What are the capabilities of DSS?
20.Give the comparison of DSS with MIS
21. What do you mean by Decision model?
22. What are the major functions of DSS Applications?
23. What are the tools used in the construction of DSS applications?
24. What do you mean by DSS generator?
25. What is meant by Group DSS?

PART B

1. Explain in detail the fundamental components, trends of decision support systems.

2. i)Classify and explain about the types of DSS depending on structure of an organization
ii)Discuss in detail the conceptual model of DSS
3.Explain in detail the attributes of information quality and the sources of information
4.Explain on what basis the decisions are classified and discuss the essential steps in the process
of Decision Making?
5. Explain in detail the types of analytical model for DSS.
6. Explain in detail about Group DSS
7. Write in detail characteristics, functions, capabilities,advantages and limitations of DSS
UNIT 5
PART A

1.What are the different steps in implementing MIS?

2. Define evaluation system
3. What are the various methods of implementing MIS?
4.What are the different types of evaluation?
5. What do you mean by maintenance of MIS?
6.What is the need for maintenance of MIS?
7. What are the steps in evaluation?
8. What are the problems in implementing MIS?
9. What are the improvements to an MIS?
10. Give the importance of MIS
11. What are the inputs required in designing MIS?
12. What are the steps in designing MIS?
13. What is the two stage approach in designing MIS?
14. How MIS can be improved after implementing?
15. What are the problems in maintaining MIS?
16. What do you mean by freeze-unfreeze technique?
17. What are tools used in evaluation of MIS?
18. What are the steps in writing evaluation report?
19. What do you mean by revamping MIS?
20. What are the inputs required in the designing stage of MIS?
PART B
1.Explain about the various steps in implementation of MIS
2.Write in detail about the evaluation of MIS?
3.i)Explain in detail methods of implementation of MIS
ii) Write in detail in problems in implementation of MIS

4.Explain in detail the about the maintenance of MIS

5.Explain the MIS Implementation process with a suitable example.