Introduction

Survey

Amazon e-shopping survey

Username

b15171@astra.xlri.ac.in

Options
Include Raw Data

true

Include Open-Ended Text

false

Include Geo Code & Additional Inf false

Report Timestamp
Data Filter

3/23/2016 14:29
Default Grouping Completed

Survey Statistics Report

Count

Completed / Started

Completed

84

Started

84

Viewed

209

100.00%

Completed / Viewed

Started / Viewed
40.19%

40.19%

Raw Data / Tabulation Report

Response ID IP Address

Timestamp (MM/dd/yy
Duplicate

49396062 111.93.163.242

3/20/2016 6:35

49396642 111.93.163.242
49397010 111.93.163.242

Time Taken t Seq. Number External Refe

252

3/20/2016 6:54

319

3/20/2016 7:06

1008

49398467 115.113.198.226

3/20/2016 7:55

294

49402755 115.113.198.226

3/20/2016 10:21

353

49403301 203.129.217.52

3/20/2016 10:39

383

49403343 14.139.245.68

3/20/2016 10:40

98

49403537 27.63.172.239

3/20/2016 10:47

231

49403608 112.133.208.178

3/20/2016 10:49

430

49403620 112.133.208.178

3/20/2016 10:49

221

49403884 223.227.248.56

3/20/2016 10:58

211

49403915 223.29.204.2

3/20/2016 10:59

633

49404164 115.113.198.226

3/20/2016 11:08

198

49404584 111.93.163.242

3/20/2016 11:21

312

49405028 115.113.198.226

3/20/2016 11:35

145

49405044 111.93.163.242

3/20/2016 11:35

204

49405117 111.93.163.242

3/20/2016 11:37

118

49405277 1.186.128.151

3/20/2016 11:42

1361

49405650 116.74.145.49

3/20/2016 11:55

230

49405769 14.99.129.95

3/20/2016 11:59

216

49406311 111.93.163.242

3/20/2016 12:16

198

49407647 115.113.198.226

3/20/2016 12:57

155

49407754 111.93.163.242

3/20/2016 13:01

142

49409010 210.212.194.244

3/20/2016 13:54

191

49412277 111.93.163.242

3/20/2016 16:27

188

49416229 111.93.163.242

3/20/2016 20:35

148

49418440 111.93.163.242

3/20/2016 22:56

66

49419230 117.237.194.76

3/20/2016 23:29

311

49419382 103.209.178.65

3/20/2016 23:38

160

49421992 1.39.38.6

3/21/2016 1:41

229

49423518 14.139.182.61

3/21/2016 2:40

194

49423520 109.177.156.175

3/21/2016 2:40

322

49423601 111.93.163.242

3/21/2016 2:43

334

49425072 103.235.123.112

3/21/2016 3:30

337

49426386 96.241.123.15

3/21/2016 4:14

199

49428732 106.194.8.212

3/21/2016 5:23

185

49438447 182.70.79.228

3/21/2016 8:47

772

49441067 59.182.33.36

3/21/2016 9:42

310

49441542 1.39.39.72

3/21/2016 9:53

216

49442019 1.39.8.125

3/21/2016 10:02

227

49442141 59.182.228.53

3/21/2016 10:05

597

49443284 111.93.163.242

3/21/2016 10:31

1285

49443681 120.60.61.187

3/21/2016 10:41

223

49444314 117.205.167.9

3/21/2016 10:56

290

49444369 182.72.141.246

3/21/2016 10:57

106

49444644 202.142.125.170

3/21/2016 11:03

466

49445113 103.192.60.144

3/21/2016 11:13

334

49445489 103.230.22.200

3/21/2016 11:21

168

49445580 111.119.231.90

3/21/2016 11:23

216

49445784 90.206.50.221

3/21/2016 11:27

4746

49445832 111.93.163.242

3/21/2016 11:28

476

49445992 117.194.40.191

3/21/2016 11:32

298

49446132 111.93.163.242

3/21/2016 11:35

135

49446190 10.152.221.54

3/21/2016 11:36

337

49446393 111.93.163.242

3/21/2016 11:40

146

49446474 183.87.58.88

3/21/2016 11:41

137

49447724 115.250.106.226

3/21/2016 12:04

770

49448560 111.93.163.242

3/21/2016 12:22

137

49450606 183.87.255.94

3/21/2016 13:10

328

49451864 182.237.152.126

3/21/2016 13:43

238

49458413 182.69.10.110

3/21/2016 17:30

315

49461093 124.123.68.119

3/21/2016 19:46

218

49462679 103.56.253.94

3/21/2016 21:22

360

49463228 1.39.84.203

3/21/2016 21:55

311

49463453 113.193.36.18

3/21/2016 22:11

349

49464577 202.142.125.170

3/21/2016 23:03

304

49474244 106.221.138.61

3/22/2016 4:51

434

49476397 10.160.42.102

3/22/2016 5:42

230

49476926 115.113.198.226

3/22/2016 5:55

195

49477349 59.91.126.236

3/22/2016 6:04

322

49478016 182.75.178.126

3/22/2016 6:19

239

49478182 27.4.143.134

3/22/2016 6:23

284

49479666 1.39.47.133

3/22/2016 6:54

267

49480464 103.230.52.3

3/22/2016 7:08

583

49483461 101.59.248.139

3/22/2016 8:04

237

49485076 122.176.189.133

3/22/2016 8:36

158

49485083 223.185.211.138

3/22/2016 8:36

286

49486279 182.60.252.46

3/22/2016 9:01

421

49486913 115.245.28.225

3/22/2016 9:16

212

49489718 14.195.82.46

3/22/2016 10:19

230

49491235 115.113.198.226

3/22/2016 10:51

206

49495000 115.113.198.226

3/22/2016 12:17

117

49513354 120.56.99.7

3/23/2016 0:07

147

49519265 106.66.67.166

3/23/2016 3:59

325

Custom Variab
Custom Variab
Custom Variab
Custom Variab
Custom Variab
Respondent EEmail List

Country Code

IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN

IN
IN
AE
IN
IN
US
IN
IN
IN
IN
IN
IN
IN

IN
IN
IN
IN

IN
IN
GB
IN
IN
IN

IN
IN
IN
IN
IN
IN
IN
IN

IN
IN
IN
IN

IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN

Region

Thank You!

Age:

Gender:

Occupation:

On an average
Rate the impo
Other

Number of ch

38

24

38

26

38

25

38

25

38

24

38

25

07

23

28

25

38

26

38

26

19

25

28

25

5 docter

38

26

38

25

38

26

38

24

38

22

19

25

16

24

19

24

38

24

38

24

38

25

19

23

38

23

38

26

38

26

28

26

24

16

24

5 Doctor

25

24

24

25

33

VA

24

16

24

16

39

16

25

16

25

16

25

16

24

38

24

38

16

28

28

21

19

24

28

21

27

07

24

16

26

V2

31

38

23

28

22

38

24

25

38

26

16

25

28

20

38

23

16

26

16

28

07

24

02

30

21

16

34

16

47

28

21

16

38

25

38

25

24

26

25

16

36

16

42

26

16

40

07

27

07

59

30

16

31

16

19

38

25

38

27

25

33

16

Rate the impoRate the impoRate the impoRate the impoRate the impoRate the impoRate the impoHow would you
Available dis Availability o Flexible delivProper returnProduct custo'Recommended
Security concFinding your
5

How would you

How would you
For any query while shopping via Amazon, which optio
In what perceHow much extr
Features show
Ease of final E-mail

Phone Call

Live Chat

Social Media
1

1
1

1
1

1
1

1
1

1
1
1
1

1
1
1
1
1

1
1
1
1

1
1

How many days

What is the mRate these coRate these coRate these coRate these coRate these coRate these co
Amazon

Flipkart

Snapdeal

Amazon

Flipkart

Snapdeal

Rate the usefRate the usefRate the usefRate the vari Rate the vari Rate the vari Rate your satRate your sat
Amazon

Flipkart

Snapdeal

Amazon

Flipkart

Snapdeal

Amazon

Flipkart

Rate your satRate your satRate your satRate your satRate your oveRate your oveRate your overall preference to buy products
Snapdeal

Amazon

Flipkart

Snapdeal

Amazon

Flipkart

Snapdeal

all preference to buy products from these companies (On a scale of 1-5, 5 being most relevant) Snapdeal

Q3
Gender:

53

63.10%

Female

31

36.90%

Total

84

Mean

1.37

Standard Dev.

0.49

Variance

0.24

Male

Q4
Occupation:
Student
Salaried Professional

50

59.52%

28

33.33%

Business

3.57%

House-Wife

1.19%

2.38%

Other

Total

84

Mean

1.54

Standard Dev.

0.83

Variance

0.69

Other Option [Other]

Doctor
docter

Q5
On an average, how many times in a month do you shop online?
0

9.52%

36

42.86%

22

26.19%

8.33%

11

13.10%

More than 4

Total

84

Mean

2.73

Standard Dev.

1.17

Variance

1.36

Q7
How would you rate the following while ordering from Amazon?
Finding your desired product
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied

0.00%

3.57%

12

14.29%

55

65.48%

14

16.67%

Total

84

Mean

3.95

Standard Dev.

0.67

Variance

0.46

Features shown for a product

Very Dissatisfied

0.00%

Not Satisfied

2.38%

Neutral
Satisfied
Very Satisfied

18

21.43%

52

61.90%

12

14.29%

Total

84

Mean

3.88

Standard Dev.

0.67

Variance

0.44

Ease of final checkout

Very Dissatisfied

0.00%

Not Satisfied

1.19%

Neutral
Satisfied
Very Satisfied

Total

18

21.43%

45

53.57%

20

23.81%

84

Mean

4.00

Standard Dev.

0.71

Variance

0.51

Q8
For any query while shopping via Amazon, which option would you prefer (choose multiple if applicable)?
E-mail
Phone Call
Live Chat
Social Media

Total

42

32.31%

48

36.92%

34

26.15%

4.62%

130

Mean

2.03

Standard Dev.

0.88

Variance

0.77

Q9
In what percentage of orders have you used the live chat feature on Amazon?

57

67.86%

20

23.81%

26-50%

3.57%

51-75%

4.76%

75-100%

0.00%

0%
1-25%

Total

84

Mean

1.45

Standard Dev.

0.78

Variance

0.61

Q10
How much extra are you willing to pay for a single day delivery via Amazon (on existing delivery rate)?
Will not pay extra

25

29.76%

Upto 2%

26

30.95%

Upto 5%

22

26.19%

Upto 10%

10

11.90%

1.19%

More than 10%

Total

84

Mean

2.24

Standard Dev.

1.05

Variance

1.10

Q11
How many days are you ready to wait for your order to arrive from Amazon?
0-3 days

36

42.86%

3-5 days

35

41.67%

5-10 days

13

15.48%

0.00%

Greater than 10

Total

84

Mean

1.73

Standard Dev.

0.72

Variance

0.51

Q12
What is the maximum price of a product that you are willing to pay while buying from Amazon?
0 -1000

7.14%

46

54.76%

20000 50000

10.71%

Greater than 50000

3.57%

20

23.81%

1000 - 20000

No such limit

Total

84

Mean

2.82

Standard Dev.

1.35

Variance

1.81

Q13
Rate these companies in order of innovative features in their website (On a scale of 1-5, 5 being most relevant)
Amazon
1

0.00%

2.38%

29

34.52%

37

44.05%

16

19.05%

Total

84

Mean

3.80

Standard Dev.

0.77

Variance

0.60

Flipkart
1

2.38%

2.38%

36

42.86%

28

33.33%

16

19.05%

Total

84

Mean

3.64

Standard Dev.

0.90

Variance

0.81

Snapdeal
1

7.14%

17

20.24%

42

50.00%

15

17.86%

4.76%

Total

84

Mean

2.93

Standard Dev.

0.93

Variance

0.86

Q14

Rate these companies in order of usefulness of the promotion mails that you receive from the company (On a scale of 1-5, 5 being most rele
Amazon
1

11

13.10%

12

14.29%

25

29.76%

26

30.95%

10

11.90%

Total

84

Mean

3.14

Standard Dev.

1.20

Variance

1.45

Flipkart
1

13

15.48%

9.52%

29

34.52%

22

26.19%

12

14.29%

Total

84

Mean

3.14

Standard Dev.

1.24

Variance

1.55

Snapdeal
1

18

21.43%

12

14.29%

35

41.67%

17

20.24%

2.38%

Total

84

Mean

2.68

Standard Dev.

1.10

Variance

1.21

Q15
Rate the usefulness of these companies social media advertisements to you. (On a scale of 1-5, 5 being most relevant)
Amazon
1

3.57%

10

11.90%

37

44.05%

25

29.76%

10.71%

Total

84

Mean

3.32

Standard Dev.

0.95

Variance

0.90

Flipkart
1

2.38%

8.33%

43

51.19%

21

25.00%

11

13.10%

Total

84

Mean

3.38

Standard Dev.

0.90

Variance

0.82

Snapdeal
1

9.52%

15

17.86%

45

53.57%

14

16.67%

2.38%

Total

84

Mean

2.85

Standard Dev.

0.90

Variance

0.81

Q16
Rate the variety of products available on these ecommerce sites. (On a scale of 1-5, 5 being most relevant)
Amazon
1

1.19%

3.57%

13

15.48%

41

48.81%

26

30.95%

Total

84

Mean

4.05

Standard Dev.

0.85

Variance

0.72

Flipkart
1

1.19%

3.57%

21

25.00%

46

54.76%

13

15.48%

Total

84

Mean

3.80

Standard Dev.

0.79

Variance

0.62

Snapdeal
1

3.57%

10.71%

46

54.76%

21

25.00%

5.95%

Total

84

Mean

3.19

Standard Dev.

0.84

Variance

0.71

Q17
Rate your satisfaction on delivery of products by these companies (On a scale of 1-5, 5 being most relevant)
Amazon
1

0.00%

3.57%

16

19.05%

30

35.71%

41.67%

Total

35
84

Mean

4.15

Standard Dev.

0.86

Variance

0.73

Flipkart
1

1.19%

4.76%

18

21.43%

33

39.29%

28

33.33%

Total

84

Mean

3.99

Standard Dev.

0.92

Variance

0.86

Snapdeal
1

8.33%

10.71%

40

47.62%

4
5

26

30.95%

2.38%

Total

84

Mean

3.08

Standard Dev.

0.92

Variance

0.85

Q18
Rate your satisfaction on quality of products delivered by these companies (On a scale of 1-5, 5 being most relevant)
Amazon
1

1.19%

4.76%

16

19.05%

37

44.05%

26

30.95%

Total

84

Mean

3.99

Standard Dev.

0.90

Variance

0.81

Flipkart
1

3.57%

4.76%

20

23.81%

37

44.05%

20

23.81%

Total

84

Mean

3.80

Standard Dev.

0.98

Variance

0.96

Snapdeal
1

8.33%

11

13.10%

35

41.67%

21

25.00%

10

11.90%

Total

84

Mean

3.19

Standard Dev.

1.08

Variance

1.17

Q19
Rate your overall preference to buy products from these companies (On a scale of 1-5, 5 being most relevant)
Amazon
1

1.19%

5.95%

12

14.29%

41

48.81%

25

29.76%

Total

84

Mean

4.00

Standard Dev.

0.89

Variance

0.80

Flipkart
1

2.38%

8.33%

20

23.81%

37

44.05%

18

21.43%

Total

84

Mean

3.74

Standard Dev.

0.97

Variance

0.94

Snapdeal
1

10.71%

14

16.67%

38

45.24%

20

23.81%

3.57%

Total

84

Mean

2.93

Standard Dev.

0.99

Variance

0.98

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

cale of 1-5, 5 being most relevant)

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis

Grouping / Filter Analysis