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their jobs but they are not dissatisfied as well. I found high employee
turnover ratio in
the organization because most of the trainees tend to opt for other
alternatives after they become qualified .
Customer:
Wherever I was assigned to work, I found the customers there; mostly give
priority to
the quick delivery of the required services and reporting rather than the
quality of
work and reports. I must say that the delivery performance of the
organization is
better as they do not cross the estimated time period and most often the
necessary
work and reporting is completed before the prescheduled deadline.
Moreover, the quality of work not only depends upon the employees work
performance but also depends upon the role played by the customers.
Because of the
quality of the work, delivery process and period, and the degree of
customization
provided as per the need of the customers, I found high degree of customer
retention.
Based on the customer retention rate and the delivery performance, I came
to
conclusion that the customers are fairly satisfied with the services they
acquire.
mass production cannot be achieved. The quality and speed of work not only
depends upon the employees work performance but also depends upon the
role played by the customers. Since there are no different departments, there
is no duplication of activities across departments and there arises no
questioning on process alignment.