NICHOLAS LYON

876 Golf Dr. Apt. 302 , Pontiac, MI 48341 | (517)-617-3023 | nlyon@mtu.edu

EXPERIENCE
Feb. 2016
Present

Business Analyst, Open Dealer Exchange, LLC

Gather and define user and business requirements and collaborate with IT managers to establish
project scope and delivery timelines for the development of projects in the end-to-end delivery of
IT solutions for automotive dealerships
Develop test cases, test plans, comprehensive solution documentation, and reporting metrics to
ensure the successful implementation and deployment of IT projects
Collaborate with internal software development, quality assurance, and IT business teams to
establish project specifications from both a technical and project presentational target and
overview standpoint
Performed research based on market and end-user feedback to ensure project strategy and
delivery methodology and timelines aligns with developing strategies within the industry
Software Developer, Finys - Innovative Computer Systems, Inc.

Jun. 2015
Dec. 2015

Worked within the full software development lifecycle to develop, test, revise, and maintain
company software projects and help establish project scope and timelines
Developed and implemented coding to assist in the automation of internally-developed software
to aid rapid quality assurance testing
Worked closely with team members across product teams to ensure each product offering
maintained cohesive external usability and functionality
Collaborated with clients to gather business requirements to integrate into company software
offerings and assisted in refining user experience

Jun. 2013
Apr.2015

Server Delivery Coordinator, Hewlett-Packard

Managed the global end-to-end delivery and decommission of enterprise servers for major
corporate clients, including Snapple, Mercedes Benz, and Bank of America
Successfully delivered server setup and decommission projects far exceeding established
service level contracts for over 200 servers, spanning 35 IT projects
Served as a primary point of contact for the implementation of enterprise server hardware,
software, back-up, firewall implementation and integration certification
Worked within the server management team to develop improvement efforts and projects to
streamline the process of decommissioning servers in order to better deliver services on
corporate enterprise solutions

COMPETENCIES
Languages

SQL, C#, .NET, Java, Visual Basic, C++, JavaScript, XML, CSS, HTML

Software

Microsoft Office Suite, Visual Studio, TFS, Microsoft SQL Management Studio,
Microsoft SQL Server, MySQL, Telerik Test Studio, Crystal Reports, Eclipse,
Microsoft Project, Visio, VMware vSphere

Certifications

CompTIA Linux+, SUSE Certified Linux Administrator, Six Sigma, ITIL V3

EDUCATION
2008 - 2012

B.S. Management Information Systems, Michigan Technological University