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try this 1

Click on Start --> In search box, type cmd and press Enter.
"Command Prompt" will be opened.
Now enter the below commands
set devmgr_show_nonpresent_devices=1 --> Press Enter
cd\ ---> Press Enter
cd windows\system32 --> Press Enter
start devmgmt.msc --> Press Enter
"Device Manager" window will be opened.
Now in the device manager, click on "View" --> Select "Show hidden devices"
Now expand all the nodes by clicking on "+" symbol. If you find any greyed
entries --> Right click on it --> Select "Uninstall".
Restart your PC --> Now try connecting your external drive.
Good Luck
jack- Nov 25, 2012 11:59PM

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