OXE Ticket Management System Reports

ID
TICKET_ID
CUSTOMER_NAME SOLUTION_NAME PRODUCT REQUEST_DETAILS
REQUESTOR_TYPE REQUEST_BY
STATUS
"23"
"23"
"MBTC Telehousing JP Rizal (merge with JP Rizal PRC) Branch"
"Telehousing (Switch, Audio Code and IP Phones)"
"Switch, Audio Codes, IP
Phones"
"installation of 2 4008"
"customer"
"GSG-Ms. April"
"CLEARED"
"24"
"24"
"Integrated Computesr System - ICS Greenhills" "OmniPCX Enterpr
ise R11.0"
"OXE" "Concern on Incoming calls routed on Operator(live) and
Auto attendant."
"customer"
"Elmar" "CLEARED"
"25"
"25"
"Henkel Asia Pacific Service Center"
"OmniPcx Enterprise"
"OXE Release 10.1"
"VPM 35 upgrade"
"customer"
"Felix" "CLEARED
"
"26"
"26"
"Federal Phoenix Assurance Co. Inc. (Main)"
"OmniPcx Office"
"OXO" "VOIP Testing" "customer"
"Tony De Guzman"
"CLEARED"
"27"
"27"
"De La Salle Health Science Institute" "OmniPcx Enterprise"
"OXE Release 9.0"
"for your assistance to modify the existing Auto Attenda
nt"
"customer"
"Alfred Samonte"
"CLEARED"
"28"
"28"
"TESI (End User) NYK PHIL (Intramuros)" "OmniPCX Enterprise"
"OXE Release 10.1"
"Checking of VOIP"
"customer"
"Sir Orlie"
"CLEARED"
"29"
"29"
"Blue Horizon" "OmniPCX Office"
"OXO Release 7.0"
"Installation of digital phone" "customer"
"Jeff Benito" "CLEARED"
"31"
"31"
"Landbank of the Philippines-Manila"
"Upgrade and Expansion o
f OXE Communication Server, Software inclusive and Remedial Maintenance Services
under PO"
"OXE" "Master copy and double bascul
Installation of OV"
"customer"
"Ms. Amor"
"CLEARED"
"32"
"32"
"MBTC San Fernando Main"
"OXE Rel
ease 9.0"
"Standby Engineer
"
"customer"
"GSG" "CLEARED"
"33"
"33"
"OXE Rel
ease 9.0"
"Routine Checking (MBTC San Fernando Main)
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Status of MBTC Branches connected to MBTC San Fernando Main
Status of MBTC Branches connected to MBTC Angeles Main
Status of MBTC Branches connected to MBTC Tarlac Main
Status of MBTC Branches connected to MBTC Cabanatuan Main
Status of MBTC Branches connected to MBTC Dagupan Main
Status of MBTC Branches connected to MBTC Baguio Magsaysay
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"34"
"34"
"OXE Rel
ease 9.0"
"Standby Engineer
"
"customer"
"GSG" "CLEARED"
"35"
"35"
"OXE Rel
ease 9.0"
"Standby Engineer
"
"customer"
"GSG" "CLEARED"
"36"
"36"
"Holiday Inn and Suites Makati" "IP PABX System with JDS Integra
tion" "OXE Release 10.1"
"- Set up Polycom
-need telephone at Raffia
- Dettached coil cord
- Daily/Weekly Report
"
"customer"
"Sir Nestor"
"CLEARED"
"37"
"37"
"-deliver service unit phone
- installed telephone
-static phone
"
"customer"
"Sir
"38"
"38"
"Holiday Inn
"
"39"
"39"
"Holiday Inn
"
"40"
"40"
"Holiday Inn
Nestor"
"CLEARED"
and Suites Makati" "IP PABX System
"- Daily/Weekly Report
"customer"
"Sir Nestor"
"customer"
"Sir Nestor"
with JDS Integra

"CLEARED"
with JDS Integra
"CLEARED"
with JDS Integra
- no dial tone bathroom phone

- installed telephone
"
"customer"
"Sir Nestor"
"CLEARED"
"41"
"41"
"Expeditors Philippines Inc.-Paranaque" "OmniPCX Enterprise Comm
on Hardware"
"OXE Common Hardware" "Return 4068 (RMA)"
"customer"
"Ms. Joy"
"CLEARED"
"42"
"42"
"United Laboratories Inc (Flexicare)" "OmniPCX Enterprise"
"OXE" "Analog Issue Update" "customer"
"Sir Luigi"
"CLEARED"
"43"
"43"
"Orix Metro Leasing and Finance Corp Makati"
"Comprehensive M
SA"
"OXE" "Checking of 1 unit (4029)"
"customer"
"Sir Tony"
"CLEARED"
"44"
"44"
"Logic Solutions Inc" "OXE" "OXE Release 9.1"
"Trainin
g for verint" "employee"
"Michael Riparip"
"CLEARED"
"46"
"46"
"Quaerito Qualitas Inc.(Q2)"
"OmniPcx Office"
"OXO"
"Preventive Maintenance
"
"customer"
"Ms. Ella"
"CLEARED"
"47"
"47"
"HDMF Imus"
"OmniPcx Office"
"OXO" "Preventive Main
tenance
"
"customer"
"Sir Christian" "CLEARED"
"48"
"48"
"Navotas City Hall"
"OmniPcx Office"
"OXO" "Call ro
uting after 2 rings"
"customer"
"Sir Jerry"
"CLEARED"
"49"
"49"
"MBTC Angeles Main"
"OXE Release 9.1
"
"Installation of 1 VoIP line" "customer"
"Ms. April"
"CLEARED
"
"50"
"50"
"Manila Doctors Hospital"
"SMS Gateway System"
"SMS Gat
eway" "Enhanced SMS Queuing by Multi-Threading "
"employee"
"Meynard
Eljay M. Pangan"
"CLEARED"
"51"
"51"
"SMS Gat
eway" "Prioritizing Single SMS over SMS Blast "
"employee"
"Meynard
Eljay M. Pangan"
"CLEARED"
"52"
"52"
"SMS Gat
eway" "Reconciliation of Multi-part Inbound SMS (Long Inbound SMS Message)"
"employee"
"Meynard Eljay M. Pangan"
"CLEARED"
"53"
"53"
"SMS Gat
eway" "Shortcut Keys for ease of use, CTRL-F for forwarding SMS and CTRL-D for
sending SMS " "employee"
"Meynard Eljay M. Pangan"
"CLEARED"
"54"
"54"
"ASCOTT BGC"
"OmniPCX Enterprise"
"OXE Release 10.1.1"
"Modification on user 82314 to 82304" "customer"
"Ms. Mia"
"CLEARED
"
"55"
"55"
"OXE R11
.0.1" "Activation of local" "customer"
"Sir Jojo"
"CLEARED"
"56"
"56"
under PO"
"OXE" "VMail Upgrade" "customer"
"Sir Edwin"
"CLEARED
"
"57"
"57"
"OXE Release 10.1"
"Recording of Vmail greeting guide"
"customer"
"Sir Felix"
"CLEARED"
"58"
"58"
"Triumph International Inc."
"OmniPCX Office"
"OXO"
"Preventive Maintenance"
"customer"
"Sir Ruiz"
"CLEARED"
"59"
"59"
"MBTC Telehousing Addition Hills Branch (MBTC Ortigas Emerald 23
rd floor)"
"Switch,
Audio Codes, IP Phones"
"MBTC VOIP TRANSFER From MB Addition Hills to MB
Ortigas Emerald 23rd floor"
"customer"
"GSG" "CLEARED"
"60"
"60"
"United Coconut Planters Bank Main"
"OXE" "configure the Contact Center of Finance and they are also requesting of
users training of it " "customer"
"Sir Genrev"
"CLEARED"
"61"
"61"
"Lancaster Hotels and Properties Inc" "OmniPcx Enterprise"
"OXE" "Preventive Maintenance"
"employee"
"Joseph Oliver U. Orseno
"
"CLEARED"
"62"
"62"
"OXE Release 10.1"
"Add on:
New recording for blockage state"
"customer"
"Sir Felix"
"CLEARED
"
"63"
"63"
"Rockwell Edades (Aruga)"
"OXE"
"Delivery of replacement unit (Alcatel T22)"
"customer"
"Sir Rey"
"CLEARED"
"64"
"64"
"MBTC Davao"
"OXE" "Daily Routine C
heck up
"
"customer"
"GSG" "CLEARED"
"65"
"65"
"MBTC Davao"
"OXE" " Daily Routine
Check up
"
"customer"
"GSG" "CLEARED"
"66"
"66"
"MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"67"
"67"
"MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"68"
"68"
"- wire disarranged
- Daily/Weekly Report" "customer"
"Sir Nestor"
"CLEARED"
"69"
"69"
"- Daily Report"
"customer"
"Sir Nes
tor"
"CLEARED"
"70"
"70"
"- Daily Report
- opera not function
Checked phones per room
- opera
-voicemail keep on reminding
"
"customer"
"Sir Nestor"
"CLEARED"
"71"
"71"
"- Daily Report
-inventory
- no connection telephone
"
"customer"
"Sir Nestor"
"CLEARED"
"72"
"72"
"Checked phones per room
- telephone no sound @ flavors
- Daily Report
"
"custome
r"
"Sir Nestor"
"CLEARED"
"73"
"73"
"WCC - Vistaland Mandalay"
"OmniPCX Office Large" "OmniPcx
Office"
"Loading of IP license" "customer"
"Sir Maw"
"CLEARED
"
"74"
"74"
"MBTC Dagupan" "OmniPCX Enterprise"
"OXE" "Checking of VOI
P Lines
"
"customer"
"GSG" "CLEARED"
"75"
"75"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"76"
"76"
ease 9.0"
Trunk Status
"OXE Rel
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"77"
"77"
"ASCOTT BGC"
"Installation/activation of 2 locals" "customer"
"Ms. Rosi"
"CLEARED
"
"78"
"78"
"ASCOTT BGC"
"Change temporary local number
"
"customer"
"Ms. Mia"
"CLEARED"
"79"
"79"
under PO"
"OXE" "Request of InfoCollect Copy" "employee"
"Warren
Narvaez"
"CLEARED"
"80"
"80"
"TESI (End user) NYK Laguna"
"OmniPCX Enterprise, Data Switch
and Ruckus Wifi"
"OXE" "Demo of 6250-24 switch"
"employee"
"Joseph Oliver U. Orseno"
"CLEARED"
"81"
"81"
"Integrated Computesr System - ICS Greenhills" "OmniPCX Enterpr
ise R11.0"
"OXE" "Deliver RMA units and Pull out SU"
"customer"
"Sir Elmar"
"CLEARED"
"82"
"82"
"Federal Phoenix Assurance Co. Inc. (Main)"
"OmniPcx Office"
"OXO" "Capture incident log" "customer"
"Ms. Jonalyn" "CLEARED"
"83"
"83"
"OXE Release 10.1"
"Meeting/Testing"
"customer"
"Sir Felix"
"CLEARED"
"84"
"84"
"ONE ROCKWELL CONDOMINIUM CORP. Property- One Rockwell" "OmniPCX
Enterprise"
"OXE" "Cleaning of Preventive Maintenance"
"customer"
"Sir Joseph"
"CLEARED"
"85"
"85"
"Toyota Manila Bay"
"OmniPCX Enterprise Rack3"
"OXE Rel
ease 10.0"
"configure/install 1 unit of 8232 "
"employee"
"Patrici
a Cake Ramirez" "CLEARED"
"86"
"86"
"MBTC Telehousing Marulas Valenzuela" "Telehousing (Switch, Au
dio Code and IP Phones)"
"Switch, Audio Codes, IP Phones"
"install
ation of VoIP lines " "customer"
"GSG" "CLEARED"
"87"
"87"
"MBTC Malolos McArthur Highway" "OmniSwitch 6250-24P and IP Phon
e (VOIP)"
"Switch 6250-24P and IP Phone (VOIP)" "installation of VoIP li
nes " "customer"
"GSG" "CLEARED"
"88"
"88"
"Blue Horizon" "OmniPCX Office"
"OXO Release 7.0"
"Replacement of coilcord due to different color"
"customer"
"Ms. Ros
e"
"CLEARED"
"89"
"89"
"OXE Release 10.1"
"Voice guide recording and CCS adjustments"
"custome
r"
"Felix" "CLEARED"
"90"
"90"
"Diamond Motors Corporation"
"OmniPCX Office"
"OmniPcx
Office"
"customer"
"Geron Fraga"
"CLEARED"
"91"
"91"
"DG3 IDOCS INC."
"OmniPcx Office Medium" "OmniPcx Office"
"customer"
"Sir Kenneth" "CLEARED"
"92"
"92"
"MBTC Lagro"
"ALU 6250-24P, 4028 IP Phones and Audio Codes"
"Switch 6250" "Preventive Maintenance"
"customer"
"GSG" "CLEARED
"
"93"
"93"
"Federal Land" "Remote PABX (OmniPCX Enterprise)"
"OXE"
"Request for Assistance for Setup of Receptionist Workstation" "customer"
"Sir Robert"
"CLEARED"
"94"
"94"
"Logic Solutions Inc" "OXE" "OXE Release 9.1"
"Install
ation of OV8770 for PAg-asa"
"employee"
"Warren Narvaez"
"CLEARED
"
"95"
"95"
"43 Camella Communities Cebu" "OmniPCX Office Medium" "OmniPcx
Office"
"get OXO config (coordinate with sir Dex)"
"customer"
"Sir Maw"
"CLEARED"
"96"
"96"
"Value Care Health System Inc." "OmniPcx Office"
"OXO"
"Return of repaired unit"
"customer"
"Louie" "CLEARED"
"98"
"98"
"MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"99"
"99"
"MBTC Davao"
"OXE" "Rotating brown
out
"
"customer"
"GSG" "CLEARED"
"100" "100" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"101" "101" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"102" "102" "De La Salle Health Science Institute" "OmniPcx Enterprise"
"OXE Release 9.0"
"Joint Testing with PLDT regarding dead lines" "custome
r"
"Michael Tagle" "CLEARED"
"103" "103" "ASCOTT BGC"
"activation of night call routing"
"customer"
"Ms. Keith"
"CLEARED
"
"104" "104" "MBTC Telehousing Arranque Center"
"Telehousing (Switch, Au
"DUAL TE
LCO Testing"
"customer"
"GSG" "CLEARED"
"105" "105" "Iglesia Ni Cristo - Central Office (INC)"
"OmniPcx Enterpr
ise M3 Cabinet" "OXE" "additional 40 DECT Roaming Users"
"employee"
"Roy M. Ocampo" "CLEARED"
"106" "106" "MBTC San Fernando Main"
"OXE Rel
ease 9.0"
"Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
"OXE Rel
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"108" "108" "MBTC Cebu Fuente Osmena"
"OmniPCX Enterprise Crystal M3 a
nd Common Hardware"
"OXE" "MBTC Cebu Downtown
Deployment of telephones; System Cut-over and Migration
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "Standby for Technical Support
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "Standby for Technical Support
"
"customer"
"GSG" "CLEARED"
"111" "111" "Holiday Inn and Suites Makati" "IP PABX System with JDS Integra
"- winpac voicemail no display at server room.
- telephone not working rm 817
"
"customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
-ringing tone
-DND 1224
"
"customer"
"113" "113" "Bangko
"OXE" "May we request
Alcatel Model 4019 with
"Sir Nestor"
"CLEARED"
Sentral ng Pilipinas (BSP)"
the immediate repair of six (6) Telephone Sets,
serial nos.:
"
"114"
tion"
1. FCN01303011063
2. FCN01303010345
3. FCN01303011081
4. FCN01303010303
5. FCN01303010265
6. FCN01303010407
"customer"
"Sir Sam"
"CLEARED"
"114" "Holiday Inn and Suites Makati" "IP PABX System with JDS Integra
"OXE Release 10.1"
"- Daily Report
- need
r"
"115"
tion"
telephone
"
"custome
"Sir Nestor"
"CLEARED"
"OXE Release 10.1"
"- Daily Report
-telephone static @europcar

-new local number
"
"customer"
"Sir Nestor"
"CLEARED"
"-need ip phone Front desk
- Daily Report
-not functioning telephone
-test telephone port
"
"customer"
"Sir Nestor"
"CLEARED"
"118" "118" "United Laboratories Inc (Mamplasan)" "OmniPCX Enterprise"
"OXE" "installation of omnivista 8770"
"employee"
"Winston C. Atie
nza"
"CLEARED"
"119" "119" "Triumph International Inc."
"OmniPCX Office"
"OXO"
"
"customer"
"Sir Ruiz"
"CLEARED"
"120" "120" "Quaerito Qualitas Inc.(Q2)"
"OmniPcx Office"
"OXO"
"
"customer"
"Ms. Ella"
"CLEARED"
"121" "121" "MBTC Baesa"
"ALU 6250, 4028 IP Phones and Audio Codes"
"OXE Release 9.1"
"
"customer"
"GSG" "CLEARED"
"122" "122" "MBTC Head Office"
"OmniPcx Enterprise Crytal"
"OXE Rel
ease 10.1"
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"
"customer"
"GSG" "CLEARED"
"124" "124" "Bass Software RHQ Philippines" "OmniPCX Office Rack 3" "OmniPcx
Office"
"customer"
"PLDT" "CLEARED
"
"125" "125" "MBTC Telehousing Metropolitan Park-Roxas Blvd Branch" "Telehou
sing (Switch, Audio Code and IP Phones)"
"OXE Release 9.1"
"install
ation of two (2) VoIP Lines at Core Banking Group located at Ground floor MTP Da
ta Center Macapagal"
"customer"
"Ms. April"
"CLEARED"
"127" "127" "United Laboratories Inc Main" "OmniPcx Enterprise Crystal Syst
em Transfer"
"OXE Release 10.1"
"CSMG SMT Center Implementation Readines
s "
"customer"
"128" "128" "Block 9"
"OmniPCX Enterprise Common Hardware"
"OXE Com
mon Hardware" "Request for Incoming calls to be redirected to another local"
"customer"
"Sir Adrian"
"CLEARED"
"129" "129" "Rockwell Edades (Aruga)"
"OmniPCX Enterprise (PABX Module
s)"
"OXE" "Barring of calls"
"customer"
"Sir Rey"
"CLEARED
"
"130" "130" "Lafarge Cement Services Phil - Makati" "OmniPcx Enterprise"
"OXE Release 10.1"
"installation of Operator Console "
"customer"
"Sir Arvin"
"CLEARED"
s)"
"OXE" "Installation of 6 units of wireless phones and the additional t
runk cards "
"customer"
"Sir Ray"
"CLEARED"
"132" "132" "MBTC Davao"
"OXE" "Wrong time and
date display on phones
"
"customer"
"GSG" "CLEARED"
"133" "133" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"134" "134" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"-keypad malfunction rm 1217
-keypad defective @ gym

- 6th floor pantry call direct to operator.
"
"customer"
"Sir Nestor"
"CLEARED"
"- failed generate updated report for omnivista
- cannot call
"
"customer"
"Sir Nestor"
"CLEARED"
"- cannot call
- defective handset time keeping area
- Daily Report
"
"customer"
"Sir Nestor"
"CLEARED"
"- check telephone keys, speed dials and test ca
ll
-relace handset.
-Generating Admin Outgoing Call for every department
-Send Email to designated personnel.
-checking direct dialling buttons of all phone per room
"
"customer"
"Sir Nestor"
"CLEARED"
"139" "139" "Shangri-La Hotel Makati"
"OXE"
"Activate of VG for guest sets" "customer"
"Ms. Vicky"
"CLEARED"
"141" "141" "Bankard"
"OXE" "OTCS Presentati
on"
"employee"
"Maricar Z. Cruz"
"CLEARED"
"Verint Impact 360 voice logger"
"Voice Logger" "Verint workstation set up"
"employee"
"Edwin M. Valenc
ia"
"CLEARED"
"143" "143" "Logic Solutions Inc" "OXE" "OXE Release 9.1"
"Call ou
t Services for Negros Oriental Sate University
-Restoration of PABX
-Users Training"
"customer"
"Benjamin Alejandro"
"CLEARED"
"144" "144" "Rizal Commercial Banking Corporation" "OTCS" "OTCS" "RCBC He
lpdesk training and UAT"
"employee"
"Arlene Marie Anne Ramos"
"CLEARED"
"145" "145" "Rockwell The Grove"
"OmniPcx Enterprise Crystal Hardware"
"OXE" " Local 8013- No PABX supply to terminal block "
"customer"
"Sir Adrian"
"CLEARED"
"146" "146" "Trends and Technologies Inc. (ANALOG Device)" "7210 Aruba Cont
roller" "WIFI" "Unable to call alcatel dect phones from SIP trunks Case 60936 "
"employee"
"Erna Lissa C. Adarne" "CLEARED"
"148" "148" "Orix Metro Leasing and Finance Corp Makati"
"Comprehensive M
SA"
"OXE" "Delivery of GA2 board and Mada 1 daughter board"
"custome
r"
"Sir Tony"
"CLEARED"
"149" "149" "Suysing Commercial Corp Binondo"
"OXE Release 10.1"
"Deliver of CPU redundancy and peripheral"
"custome
r"
"Ms. Janeth"
"CLEARED"
"150" "150" "Federal Phoenix Assurance Co. Inc. (Main)"
"OmniPcx Office"
"OXO" "Assist on implementing Cisco Router" "customer"
"Ms. Jonalyn"
"CLEARED"
"OmniPcx Office"
"OXO" "Loading of license"
"customer"
"152" "152" "ASCOTT BGC"
"Assignment of DID Number"
"customer"
"Ms. Kieth"
"CLEARED"
"154" "154" "United Coconut Planters Bank Main"
"OXE" "Checking of local 9354, 6113, 7684 and 7683" "customer"
"Sir Arm
and"
"CLEARED"
"155" "155" "Federal Land" "Remote PABX (OmniPCX Enterprise)"
"OXE"
"Activation of 1 local at 16th flr."
"customer"
"Sir Robert"
"CLEARED
"
"OXE"
"Installation of Wireless telephones at 4901" "customer"
"Sir Ray"
"CLEARED"
"157" "157" "United Laboratories Inc Main" "OmniPcx Enterprise R11.0"
"OXE" "May we request one of your engineer to check the AA of Cashiering Hotli
ne of Unilab. The default AA has changed into AA of other Hotline, the CIT Helpd
esk. " "customer"
"Sir Joseph"
"CLEARED"
"158" "158" "Toyota Abad Santos"
"OmniPCX Enterprise - Remote Shelf Commo
n Hardware"
"OXE" "Change set type (Analog to Digital)" "customer"
"Sir Arjay"
"CLEARED"
"159" "159" "Toyota Manila Bay"
"OXE Rel
ease 10.0"
"Safety Orientation for Preventive Maintenance/Cleaning of PABX
System" "customer"
"Sir Philip"
"CLEARED"
"OXE Rel
ease 10.0"
"Cleaning of PABX System"
"customer"
"Sir Philip"
"CLEARED"
"OXE Release 9.1"
"Migrati
on/installation of 2 E1 Lines" "employee"
"Jonnel T. Ponesto"
"CLEARED
"
"OXE"
"Looking for missing adaptor" "customer"
"Ms. Vicky"
"CLEARED"
"163" "163" "Shangri-La Hotel Edsa" "IP PABX (Crystal Hardware)"
"OXE"
"Standby engineer"
"customer"
"Sir Ranil"
"CLEARED"
"Ruckus APs"
"WIFI" "Meeting
Checking the AP of unit 4810" "customer"
"Sir Adrian"
"CLEARED"
"165" "165" "Technologies Specialist Inc. (TSI)"
"Omni PCX Office"
"OXO" "Calls to attendant route to ordinary local"
"customer"
"Ms. Ang
elica Operator" "CLEARED"
"166" "166" "Philippine Seven Corp" "OmniPcx Office"
"OXO" "Checkin
g of 1 local user, cannot deactivate phone lock features
Checking of local 273 (Hr Manager) noisy line
Local 283 (extension user) not functioning"
"customer"
"Christopher"
"CLEARED"
"167" "167" "Philippine Airlines (PNB)"
"OXE Rel
ease 7.1"
"Pull out of telephone sets (Replacement)"
"customer"
"Sir Joey"
"CLEARED"
"OXE"
"Troubleshooting on Analog trunk seizure DIAL 5 for local 8008, 8027 and 8028
"
"customer"
"Sir Jovan"
"CLEARED"
"169" "169" "First Metro Investment Corporation"
"OmniPCX Enterprise Comm
on Hardware"
"OXE Common Hardware" "Rename of locals"
"customer"
"Ms. Gen"
"CLEARED"
"OXE"
"Standby engineer"
"customer"
"Ms. Kristine" "CLEARED"
"171" "171" "Ayala Land Corp-Seda Nuvali (ECOSOUTH HOTEL VENTURES INC.)"
"Alcatel Lucent IP PABX"
"OXE" "Adjustment of MOH (Volume)"
"custome
r"
"Sir Jei"
"CLEARED"
"OXE"
"Standby engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"174" "174" "Waterfront Insular Hotel Davao"
"Omni Pcx Enterprise"
"OXE Release 10.1"
"HS on trkstat
"
"customer"
"Sir Jeff"
"CLEARED"
"-need phone at rattan
-Front Desk cannot call outside
call cannot be cancelled @flavors

-need phone at raffia
"
"customer"
"Sir Nestor"
"CLEARED"
"176" "176" "Amicassa Process Solutions (Tower 1)" "OmniPCX Enterprise"
"OXE" "Requesiting for tracing of ISDN main in Ayala Tower1 and Market-Market
Taguig" "customer"
"Sir Par"
"CLEARED"
"OXE Rel
ease 10.1"
"Delivery of 4035 and pull out defective unit" "customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"MBTC San Pedro Palawan
Checking of IP phones (VOIP) local 0714 and 0713"
"customer"
"GSG"
"CLEARED"
"OXE Rel
ease 10.1"
"Pull out 1 4019 unit replace with 1 4019 (SU)" "customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Pull out 7 units 4008 and unit 4028 IP Phones" "customer"
"GSG" "CLEARED"
"OXE"
"Delivery of 2 EZ32-2 boards" "customer"
"Ms. Vicky"
"CLEARED"
"182" "182" "Meralco"
"Omni Access WLAN Controller and Access Point"
"WIFI" "Standby Engineer (Downgrade)" "customer"
"Sir EA"
"CLEARED
"
"185" "185" "El Cielito Inn Makati" "OmniPcx Office"
"OXO" "Tracing
of one extension."
"customer"
"Llyod" "CLEARED"
on Hardware"
"OXE Common Hardware" "Rename President local number and set u
p boss-secretary feature"
"customer"
"Ms. Jen"
"CLEARED"
"OXE"
"From outside call (883-6888), when dialing local extension of the person who yo
u re calling (purchasing=6704) automatically transfer call to (Treasury=6835) not in
Purchasing.
Changing name of Phone Owner from Vena Roaring to Joel
"
"customer"
"Sir Roman"
"CLEARED"
"188" "188" "Rockwell Power Plant Mall"
"OmniPCX Enterprise M3" "OXE"
"Delivery and installation of order back up battery"
"customer"
"Adrian
Villegas"
"CLEARED"
"189" "189" "ECN Group Asia Inc"
"OmniPCX Office"
"OXO Release 9.0
"
"Configuration of call diversion"
"customer"
"Sir Ace"
"CLEARED"
"190" "190" "MBTC Batangas Main"
"OXE Release 10.
0"
"Delivery and installation of 4029 (RMA)"
"customer"
"GSG"
"CLEARED"
"OXO" "No answ
er when calling to 724-4441 up to 53" "customer"
"Sir Noe"
"CLEARED
"
"OXE Release 9.1"
"Need yo
ur assistance to add route of segment 172.29.0.0 /16 at dual telco switch here a
t MTP DC. The ip address of the switch is 172.22.35.10."
"customer"
"Ms. Susan"
"CLEARED"
"OXE Release 9.0"
"Joint testing of PRI with PLDT"
"customer"
"Alfred"
"CLEARED"
"194" "194" "MBTC Plaza Cervantes" "IP-VPN Project"
"OXE" "Return
of repaired unit"
"customer"
"Julita Dimapilis"
"CLEARED"
"195" "195" "United Laboratories Inc (Mamplasan)" "OmniPCX Enterprise"
"OXE" "Request for Assistance"
"customer"
"Sir Joseph"
"CLEARED
"
"196" "196" "MBTC Davao"

Check up
"
"customer"
"GSG" "CLEARED"
"197" "197" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer
"
"customer"
"GSG" "CLEARED"
-no dial tone banquet area
-locked phone at citron
"
"customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
" "customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
new local for General manager
no ethernet @ purchasing dept
"
"customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
" "customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
no dial tone
"
"customer"
"Sir Nestor"
"CLEARED"
"205" "205" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
on Hardware"
"OXE Common Hardware" "Change name of 12 locals"
"custome
r"
"Ms. Gen"
"CLEARED"
"OXE"
"requesting for an assistant for this problem.
All caller s complained why they call always connected to Treasury.
"
"customer"
"Sir Roman"
"CLEARED"
"208" "208" "El Cielito Inn Sta. Rosa"

"OmniPcx Office"
"OXO"
"customer"
"Sir Aga"
"CLEARED"
s)"
"OXE" "Tracing of free dial tone"
"customer"
"Andrew"
"CLEARED"
"212" "212" "Navarro Amper and Co. (Manabat)"
"OXE" "Checking of conferencing and PABX system"
"customer"
"Sir Don
"
"CLEARED"
"Comprehensive M
SA"
"OXE" "ASB is requesting for the re-programming of the local lines ass
igned to all Sales Admin Staff to hunt for available lines when calls are unansw
ered after 3 rings instead of 6 rings" "customer"
"Sir Tony"
"CLEARED
"
"214" "214" "Philippine Savings Bank"
"OXE System Upgrade R10.1"
"OXE Release 10.1"
"Delivery of 1 unit UA32 (SU)" "customer"
"Sir Cri
smarc" "CLEARED"
"OXE Rel
ease 7.1"
"get logs (TAXA File)" "employee"
"Warren Narvaez"
"CLEARED"
s)"
"OXE" "activate of intercom to unit 5001 for Mr. Manalo Lopez"
"customer"
"Emerson"
"CLEARED"
"217" "217" "PLDT-PDIC project"
"OmniPCX Enterprise Rack 3"
"OXE"
"May we request assistance re: Adjusting the Wait / Ring Duration of all locals
before rerouted to the operator"
"customer"
"Ms. Ida"
"CLEARED
"
on Hardware"
"OXE Common Hardware" "Deactivation of 1 local"
"custome
r"
"Ms. Gen"
"CLEARED"
"OXE"
"May we request assistance to change the name of IC Phone"
"customer"
"Ms. Ida"
"CLEARED"
s)"
"OXE" "Updated Preferences for Unit 4901"
"customer"
"Sir Rob
ert"
"CLEARED"
"221" "221" "MBTC Davao"
heck up
"
"customer"
"GSG" "CLEARED"
"222" "222" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"223" "223" "MBTC Davao"
"OXE" "Back up OPS, Ma
o, Linux and VG
"
"customer"
"GSG" "CLEARED"
"224" "224" "MBTC Davao"
heck up
"
"customer"
"GSG" "CLEARED"
"225" "225" "Bangko Sentral ng Pilipinas (BSP)"
"OXE" "IP Phone for activation
Delivery of RMA units" "customer"
"Sir Sam"
"CLEARED"
"226" "226" "SEDA Davao Abreeza (Southcrest Hotel Ventures Inc)"
"OmniPCx
Enterprise"
"OXE" "Request assistance to remove the Christmas music on-hol
d and revert to the old one"
"customer"
"Sir Patrick" "CLEARED"
"- busy tone room 1602
-new local number
- rm 1610 request DND
-static telephone 817
- rm.906 no dial tone bathroom phone
-telephone not function rm.1503

"customer"
"Sir Nestor"
"CLEARED"
"228" "228" "Holiday Inn and Suites Makati" "IP PABX System with JDS
"-new local number
"customer"
"Sir Nestor"
"CLEARED"
"- Set up Polycom
-new local number
"
"customer"
"Sir Nestor"
"CLEARED"
"
Integra
"
Integra
Integra
-new local number

"
"customer"
"Sir Nestor"
"CLEARED"
-new local number
- Set up Polycom
"
"customer"
"Sir Nestor"
"CLEARED"
"-JDS Down/license expired
"
"customer"
"Sir Nestor"
"CLEARED"
"233" "233" "Malayan Insurance Binondo"
"OXE"
"ISDN WHITELISTING ACTIVITY (Migration)"
"customer"
"Sir Rouel"
"CLEARED"
"OXE Rel
ease 10.0"
"Create locals" "customer"
"Sir Gilbert" "CLEARED"
"235" "235" "Landbank of the Philippines-Manila"
under PO"
"OXE" "Preventive Maintenance"
"customer"
"Sir Edw
in"
"CLEARED"
"236" "236" "MBTC Calamba Crossing Main"
"OXE Rel
ease 9.1"
"customer"
"GSG" "CLEARED
"
"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"OXE" "Activty: Installation of 1 unit 8038 with license at Finance Department
.
Additional instruction: Please coordinate with PSG department for the installati
on.
Destination/Location: 66 United Ave. Pioneer Ortigas
Date required from: 2016-01-13 01:00:00
Date required to: 2016-01-13 02:00:00
Contact person: Agnes Zaplan
Position / department: PSG
Contact number: 09175158685

Email address: mczaplan@unilab.com.ph
"
"Customer"
"Patricia Cake Ramirez" "CLEARED"
"240" "240" "Western Mindanao State University"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"Sir Boy
"
"CLEARED"
"241" "241" "HDMF Calamba" "OmniPCX Office"
tenance"
"customer"
"PLDT" "CLEARED"
"242" "242" "Toyota Motors Philippines Corporation" "OmniPCX Office"
"OmniPcx Office"
"Preventive Miantenance"
"customer"
"PLDT"
"CLEARED"
"243" "243" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"244" "244" "Navotas City Hall"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"Sir Gerry"
"CLEARED"
"245" "245" "Zamboanga City Electric Cooperative Inc"
"OmniPCX Office"
"OXO" "Preventive Maintenance"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"Sir Gerry"
"CLEARED"
Office"
"
"customer"
"PLDT" "CLEARED"
"OmniPCX Office"
"OXO" "Preventive Maintenance
"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"
"customer"
"PLDT" "CLEARED"
"OXE Release 10.1"
"Forwarding of Phone Calls_When busy" "customer"
"Sir Ivan"
"CLEARED"
"OXE Rel
ease 7.1"
"Loading of new AA"
"customer"
"Sir Joey"
"CLEARED
"
"253" "253" "Moldex Realty Marketing, Inc." "OmniPCX Office"
"OmniPcx
Office"
"All calls to local 513 routed to local 510"
"customer"
"MS. Joana"
"CLEARED"
"254" "254" "MBTC Telehousing C.M. Recto-Mendiola (base branch) Center"
Phones"
"Installation and delivery of repaired units" "customer"
"GSG" "CLEARED"
"255" "255" "Golden Donuts Inc,"
"OmniPcx Office"
"OXO Release 8.2
"
"customer"
"Ms. Joan"
"CLEARED
"
"OXE"
"request assistance in the programming of 1 IC phone for our VP"
"custome
r"
"Ms. Ida"
"CLEARED"
"257" "257" "Henkel Asia Pacific Service Center"
"OXE Release 10.1"
"Standardized PGI dial-in number for APAC"
"custome
r"
"Sir Allan"
"CLEARED"
"258" "258" "SEDA BGC Hotel (Bonifacio Ventures)" "OmniPcx Enterprise Comm
on Hardware"
"OXE" "Disable Forwarding " "customer"
"Sir Sonny"
"CLEARED"
"OXE Rel
ease 9.1"
"customer"
"GSG" "CLEARED
"
"260" "260" "Diamond Motors Corporation"
"OmniPCX Office"
"OmniPcx
Office"
"customer"
"Sir Geron"
"CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"262" "262" "Seda CDO (Northgate Hotel Ventures Inc)"
"OmniPcx Enterpr
ise M2" "OXE" "Remote regarding MOH" "customer"
"sir Raymund" "CLEARED
"
-remove
"
"264"
tion"
message
"customer"
"Sir Nestor"
"CLEARED"
"OXE Release 10.1"
-test new i/o port for telephone

"
"customer"
"Sir Nestor"
"CLEARED"
- additional line
"
"customer"
"Sir Nestor"
"CLEARED"
-cable detached @ 5th floor house phone
-check telephone
-no sound
"
"customer"
"Sir Nestor"
"CLEARED"
nd Common Hardware"
"OXE" "Standby Engineer
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"
"customer"
"GSG" "CLEARED"
s)"
"OXE" "Modification and activation of local" "customer"
"Ray Aba
d"
"CLEARED"
"OXE Release 9.1"
"install
LDD (for Mock Branch) located at Metropolitan
ation of two (2) local lines at HRMG
Park 6th Storey Buildin"
"customer"
"Ms. April"
"CLEARED"
"271" "271" "Sysmex"
"OXE" "Cleaning of PAB
X System"
"customer"
"Sir Froilan" "CLEARED"
"272" "272" "MBTC Cagayan De Oro (CDO)"
"Omni PCX Enterprise" "OXE"
"Client wants to immediate forward when not arround
"
"customer"
"GSG" "CLEARED"
"273" "273" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status

Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
"OXE Rel
"OXE Rel
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Deactiv
ation & Activation of below listed VOIP lines under IBS Recovery Site to its new
site at METROBANK FB HARRISON
GIL PUYAT BRANCH on January 19, 2016 (Tuesday).
From: Metropolitan Park
Roxas Blvd. Branch Diosdado Macapagal Ave. corner EDSA Ext
. Pasay City
"
"customer"
"Ms. Ruth"
"CLEARED"
"278" "278" "United Coconut Planters Bank (Aurora DR Site)" "OmniPCX Enterpr
ise"
"OXE" "Delivery of GD3 and CS2 (SU)" "employee"
"Dexter Geronimo
"
"CLEARED"
"279" "279" "Pioneer Insurance and Surety Corp."
"OmniPcx Office Rack-3"
"OXO" "Site Survey for transfer of PABX"
"customer"
"Raymund Reyes"
"CLEARED"
"Ruskus WLAN system"
"WIFI"
"Configuration of AP" "customer"
"Sir Richard" "CLEARED"
"281" "281" "Manila Doctors Hospital"
"OXE R11
.0.1" "Busy tone and pickup" "customer"
"Ms. Marvi"
"CLEARED"
"282" "282" "ASCOTT BGC"
"Change local numbers" "customer"
"Ms. Mia"
"CLEARED"

"OXE Release 9.1"
"Checkin
g of local 32421"
"customer"
"GSG" "CLEARED"
"OXE"
"In house engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"In house engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Delivery and installation of SU 4039 FCN01015106615" "customer"
"Sir Ran
il"
"CLEARED"
"OXE Release 9.0"
"PLDT joint testing for cavite trunkline issue" "custome
r"
"Mike Tagle"
"CLEARED"
"OmniPcx Office"
"OXO" "Assistance on function keys" "customer"
"Ms. Jonah"
"CLEARED
"
"OXE R11
.0.1" "AA free dialing issue" "customer"
"Sir Jojo"
"CLEARED"
"OXE Rel
ease 10.0"
"Meeting regarding PABX requirements" "employee"
"Edwin M
. Valencia"
"CLEARED"
"292" "292" "Eton Properties Philippines" "OmniPCX Enterprise Common Hardw
are"
"OXE Common Hardware" "pull out apa 4 board" "employee"
"Erna Li
ssa C. Adarne" "CLEARED"
"294" "294" "Seda Hotel Iloilo"
"OXE" "Change
of MOH" "customer"
"Domingo Ayson" "CLEARED"
"295" "295" "WCC - Vistaland Mandalay"
Office"
"Meeting regarding dead air"
"customer"
"Andrew Besinal"
"CLEARED"
"OXE" "Omni Vista scheduled daily reports"
"customer"
"Sir Armand"
"CLEARED"
"297" "297" "38 Camella Communities Cagayan De Oro" "OmniPCX Office Medium"
"OmniPcx Office"
"Call distribution"
"customer"
"IT"
"CLEARED
"
"298" "298" "Vistaland Ozamiz"
"OmniPCX Office Compact"
"OmniPcx
Office"
"Checking of connection on IP phone"
"customer"
"IT"
"CLEARED"
"OXE Release 10.1"
"Config of CCS" "customer"
"Sir Felix"
"CLEARED
"
s)"
"OXE" "Modification on handsets"
"customer"
"R.Abad"
"CLEARED"
"OXE R11
.0.1" "Activty: Install the modules for their operator.
Additional instruction: none
Destination/Location: 667 United Avenue Ermita Manila
Date required to: 2016-01-25 10:30:00
Contact person: Sir Jojo Masa
Position / department: OHD-Admitting
Email address: jmasa@maniladoctors.com.ph

"
"Customer"
"Kristine Joy C. Magdoza"
"CLEARED"
"OXE Release 10.1"
"Installation of new PCU amd setup to dual CPU (CPU7-2)"
"customer"
"Janeth Dumaguit"
"CLEARED"
"OXE Release 10.1"
"Delivery of RMA unit" "customer"
"Sir Felix"
"CLEARED"
"304" "304" "MBTC Telehousing Espana Branch"
"transfe
r of existing VOIP line Connections of METROBANK ESPANA BRANCH to its new site o
n January 23, 2016 (Saturday)
34580
34581
"
"customer"
"GSG" "CLEARED"
"OXE" "checking/survey of the existing DECT antennas in the Head Office"
"customer"
"Sir Armand"
"CLEARED"
"307" "307" "Vistaland Tagum"
"OmniPCX Office Compact"
"OmniPcx
Office"
"Call Transfer" "customer"
"IT"
"CLEARED"
"OXE R11
.0.1" "convert digital to analog local"
"customer"
"Marbi" "CLEARED
"
"OXE"
"Delivery of units and pull out of Service Unit"
"employee"
"Maricar
Z. Cruz"
"CLEARED"
"310" "310" "ASCOTT BGC"
"Delivery of 2 Bittel phone"
"employee"
"Jonnel T. Ponesto"
"CLEARED
"
s)"
"OXE" "Checking of local (no dial tone)"
"customer"
"Sir Ray
Abad" "CLEARED"
-keypad not function
Check phones vip room
"
"customer"
"Sir
"313" "313" "Holiday Inn
- Daily Report
- Set up Polycom
"
"customer"
"Sir
Nestor"
"CLEARED"
and Suites Makati" "IP PABX System with JDS Integra
"Check phones
Nestor"
"CLEARED"
"- Daily Report
-speed dial not working rm 1020

"
"customer"
"Sir Nestor"
"CLEARED"
"- Set up Polycom
- Daily Report
-no dial tone 1503
-new telephone
-not ringing
"
"customer"
"Sir Nestor"
"CLEARED"
"- telephone no connection
- Daily Report
"
"custome
r"
"Sir Nestor"
"CLEARED"
"OXE" "External Kick Off"
"customer"
"Tony Monsayac" "CLEARED"
"OXE Release 10.1"
"Checking of Music on hold"
"customer"
"Ms. Jan
eth"
"CLEARED"
"320" "320" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"OXO" "tracing
of local 541" "customer"
"Llyod Labetoria"
"CLEARED"
"OXE Release 9.0"
"checking of AA"
"customer"
"Alfred Samonte"
"CLEARED"
"OmniPCX Enterprise M2 and M3 Ca
binet" "OXE" "configuration of local to be forwarded to VM" "customer"
"Vikky Saludes" "CLEARED"
"OXE Release 9.1"
"VOIP Tr
ansfer of MB Metropolitan Park Roxas Blvd. Branch on January 30, 2016 (Saturday)
From: METROBANK METROPOLITAN PARK
ROXAS BLVD. BRANCH
Diosdado Macapagal Ave. corner Edsa Extension, Pasay City
TO: TO (New Site) Bldg. M, Blue Bay Walk, Metropolitan Ave. cor. EDSA Extension,
Bay Area, CBD, Pasay City"
"customer"
"Ms. Ruth"
"CLEARED"
"OXE R11
.0.1" "Change name of locals" "customer"
"Ms. Marvi"
"CLEARED"
"326" "326" "United Laboratoty (HealthFirst)"
"OXE" "re-configure the PABX system with regards the call waiting function and
voice prompt.
And also, request for the installation of analog card for Flexicare.
"
"customer"
"Ms. Yvonne"
"CLEARED"
nd Common Hardware"
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Installation 4059 IP Console and IP phones in Burgundy"
"customer"
"Ruth Lee"
"CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Status of MBTC Branches connected to MBTC
Standby Engineer
"
"customer"
"GSG" "CLEARED"
San Fernando Main

Angeles Main
Tarlac Main
Cabanatuan Main
Dagupan Main
Baguio Magsaysay
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
"OXE Rel
"OXE Rel
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 7.1"
"-Modification of Automated Attendant, Free dialing in the Main
Menu followed by delay before Time Out Action to Menu for Auto Attendant."
"customer"
"Joey Lozada" "CLEARED"
"OXE Rel
ease 10.1"
"In service / Out Service of locals in 18th floor Credit Group"
"customer"
"Ruth Lee"
"CLEARED"
"Checkin
g of PABX and AA for Sanofi (Call out)" "customer"
"Afred Medina" "CLEARED
"
"339" "339" "SMITS Inc (Head Office)"
"Solarwinds (Network Performance
Monitor and Network Traffic Analyzer)" "Solarwinds"
"Solarwinds"
"custome
r"
"Sir Arven"
"CLEARED"
"340" "340" "ASCOTT BGC"
"program wake up call to add in speed dial"
"customer"
"Mike" "CLEARED
"

on Hardware"
"OXE Common Hardware" "Renaming of Binondo Local Assignment"
"customer"
"Sir Joel"
"CLEARED"
"Comprehensive M
SA"
"OXE" "GA-2 Installation"
"customer"
"Sir Tony"
"CLEARED
"
"345" "345" "DPWH Central Office" "OmniPCX Enterprise"
"OXE" "Get OPS
"
"employee"
"Rowie ann N. Buenviaje"
"CLEARED"
"OXE" "loading of AA" "customer"
"Christian"
"CLEARED"
"OXE"
"Guestroom line voice prompt if on DND" "customer"
"Ms. Vicky"
"CLEARED
"
"348" "348" "Net Suite"
"Switch"
"Switch"
"Activty: They a
re requesting for the POC that requires 802.1X to be tested.
Additional instruction: Please advise what are the the items needed for the POC
to be executed.
Destination/Location: Makati City
Date required to: 2016-01-29 06:00:00
Contact person: Karl Plana
Position / department: VAD Manager
Email address: karlopp@logicsolutions.com.ph
"
"Customer"
"Jose Lorenzo B. Cabrera"
"CLEARED"
"349" "349" "Lafarge Cement Service Phil - Rizal" "OmniPcx Enterprise"
"OXE" "Add on
Creation of new dialing number for Globe"
"employee"
"John Louie Sace
"
"CLEARED"
"Network
Migration"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 7.1"
"Checking of Omniswitch 6224 w/c is booting in a loop" "custome
r"
"Sir Joey"
"CLEARED"
"OXE Rel
ease 7.1"
"Checking of AA"
"customer"
"Sir Joey"
"CLEARED
"
"OXE R11
.0.1" "Change locals to busy tone
5250, 5550 and 2250"
"customer"
"Ms. Marvi"
"CLEARED"
"OXE" "Reconfi
gure Back_up CPU B"
"customer"
"IT"
"CLEARED"
"OXE" "Upgrade of OXE"
"customer"
"Armand Yulo" "CLEARED"
"356" "356" "H2O Hotel"
"OXE" "Cleaning of PAB
X system and testing of backup battery" "customer"
"Sir Zosi"
"CLEARED
"
"358" "358" "ASCOTT BGC"
"Activation of 1 local" "customer"
"IT"
"CLEARED"

"OXE Rel
ease 10.1"
"Testing of Polycom"
"customer"
"GSG" "CLEARED"
"Standby engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. ruth"
"CLEARED
"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"376" "376" "MBTC Davao"
"OXE" "Standby Enginee
r"
"customer"
"GSG" "CLEARED"
"377" "377" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"378" "378" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"379" "379" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"380" "380" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"381" "381" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "Standby Engineer"
"customer"
"GSG"
"CLEARED"
"383" "383" "MBTC Davao"
heck up
"
"customer"
"GSG" "CLEARED"
"384" "384" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"385" "385" "MBTC Davao"
heck up
"
"customer"
"GSG" "CLEARED"
"386" "386" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"387" "387" "MBTC Davao"
Check up
"
"customer"
"GSG" "CLEARED"
"388" "388" "El Cielito Inn Baguio" "OmniPcx Office"
"OXO" "Update
of patch"
"customer"
"IT"
"CLEARED"
"389" "389" "El Cielito Inn Baguio" "OmniPcx Office"
"OXO" "Cleanin
g of PABX System"
"customer"
"IT"
"CLEARED"
"Get OPS
at Pharma Wealth (Tektite Ortigas)"
"employee"
"CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Checking of VOIP Lines
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
ease 9.0"
Trunk Status
GSM Trunks
"OXE Rel
"OXE Rel
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
-cabling
"
"customer"
"Sir Nestor"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Change Name" "customer"
"Ms. Jen
"
"CLEARED"
"- Daily Report
-change molding
-cabling
"
"customer"
"Sir
-no dial tone bathroom phone
- Daily Report
- Set up Polycom
-no dial tone phone rm. 1527
"
"customer"
"Sir
Nestor"
"CLEARED"
"- re program speed dial at GM telephone
rm. 1006
Nestor"
"CLEARED"
"- Daily Report
- Set up Polycom
-cabling
"
"customer"
"Sir Nestor"
"CLEARED"
"- Daily Report
molding detached
"
"customer"
"Sir Nestor"
"CLEARED"
"401" "401" "San Miguel San Fernando"
"Switch"
"Switch"
"To familiarize on the set-up " "employee"
"Erna Lissa C. Adarne" "CLEARED
"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE"
"Requesting to assist us to terminate and create new local."
"customer"
"Sir Roman"
"CLEARED"
"404" "404" "Philippine Airlines (CMD)"
"Comprehensive Maintenance"
"OXE" "Omnivista billing system
Warren will endorsed you the templates for the Report" "customer"
"Sir Joe
y"
"CLEARED"
"405" "405" "ASCOTT BGC"

"Not updating on PABX side (PMS)"
"customer"
"Ms. Mia"
"CLEARED
"
"406" "406" "Furukawa Automotive Systems Inc"
"OmniPcx Office Rack 2"
"OmniPcx Office"
"Troubleshooting of paging system problem for broadcast"
"employee"
"Bien Anthony Montiel" "CLEARED"
"407" "407" "MBTC IloIlo Gen. Luna Main"
"OmniPCX Office Rack3" "OXE"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"408" "408" "MBTC Baesa"
"OXE Release 9.1"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"OTCS System" "OTCS" "OTCS Em
ail POC"
"customer"
"Daryl" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OmniPcx Office"
"OXO Release 8.2
"
"Call forwarding
Update AA"
"customer"
"Sir Mike"
"CLEARED"
"OXO" "Prevent
ive Maintenance"
"customer"
"Sir Chris"
"CLEARED"
"OXO" "Prevent
ive Maintenance"
"customer"
"Sir Chris"
"CLEARED"
"425" "425" "ASCOTT BGC"
"Checking of did"
"customer"
"Ms. Ced"
"CLEARED"
"426" "426" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"427" "427" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"428" "428" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"429" "429" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"434" "434" "Liquigaz Philippines Corporation"
"OmniPcx Office"
"OXO" "Delivery of Advance replacemnet "
"customer"
"Sir Louie"
"CLEARED"
"OXE" "Meeting with Unilab Telecom Services & PLDT re new Trunk Application"
"customer"
"Christian Labrador"
"CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
"440" "440" "ASCOTT BGC"
"Call restrictions"
"customer"
"Miya" "CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"443" "443" "MBTC Angeles Main"
"OXE Release 9.1
"
"customer"
"GSG" "CLEARED"
"444" "444" "MBTC Baguio Magsaysay Main"
"OXE"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"445" "445" "MBTC Cabanatuan Main" "OmniPCX Enterprise"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"446" "446" "MBTC Dagupan" "OmniPCX Enterprise"
"OXE" "Preventive Main
tenance"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"449" "449" "MBTC Tarlac Main"
"Alcatel-Lucent IP-PABX System" "OXE Com
mon Hardware" "Preventive Maintenance"
"customer"
"GSG" "CLEARED
"
"450" "450" "HDMF Dagupan" "OmniPCX Office"
"OXO" "Standby Enginee
r"
"customer"
"PLDT" "CLEARED"
"451" "451" "HDMF Urdaneta" "OmniPcx Office"
"OmniPcx Office"
"Standby Engineer"
"customer"
"PLDT" "CLEARED"
"452" "452" "Yusen Logistics Philippines" "OXE Upgrade to R11.1 and Open T
ouch 2.0 Multimedia Services" "OXE R11.0.1" "return of IC phone"
"employe
e"
"Winston C. Atienza"
"CLEARED"
"OXE"
"Delivery of coil cord" "customer"
"Sir Rouel"
"CLEARED"
ouch 2.0 Multimedia Services" "OXE R11.0.1" "requesting system status and ch
eck monitoring on their IP- PABX OmniPCX Enterprise" "customer"
"Diego C
ruz"
"CLEARED"
"OXE Rel
ease 7.1"
"Checking of Defective switch in 4th Floor, contact person is Mr
. Rolins."
"customer"
"Joey Lazada" "CLEARED"
"456" "456" "Toyota Alabang"
"OXE" "Activty
: Toyota Alabang Inc.requesting rush assistance today, as per client PABX System
is not working status today.
Note: as per client PLDT facility are validated and tested okey.
Additional instruction: Please dispatch LSI engineer on site to secure our PABX
and let we know on status on site.
Destination/Location: Toyota Alabang inc.zapote road cor. filinvest muntinlupa c
ity
Date required to: 2016-02-05 17:00:00
Contact person: Juan Paolo Corvera

Position / department: Supervisor
Email address: juan.corvera@tai.com.ph
"
"Customer"
"CLEARED"
"OXE R11
.0.1" "Activation of locals" "customer"
"MS. Marvi"
"CLEARED"
"OXE" "make a prefix for all Division that having different entities to easily
contact the Unilab Operator" "customer"
"CLEARED
"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"460" "460" "FUJI XEROX DMS"
"OmniPCXOffice" "OmniPcx Office"
"Activty: Site visit to get the configuration for MSA
Additional instruction: Will be accompanied by RM.
Destination/Location: 9F SCIENCE HUB TOWER 2 MCKINLEY HILL TAGUIG
Date required to: 2016-02-11 11:00:00
Contact person: GELINE MACATULA
Position / department: SALES
Contact number: 0917-3032349
Email address: feangelinem@logicsolutions.com.ph
"
"Customer"
"Fe Angeline Macatula" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"customer"
"GSG" "CLEARED
"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"472" "472" "Sensient Tech"
"OmniPCX Office"
"OmniPcx Office"
"Checking of CPU"
"customer"
"Ferlyn Baria" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
binet" "OXE" "Modification of trunk seizure prefix of dial 8 (pldt isdn)"
"customer"
"Vikky Saludes" "CLEARED"
"478" "478" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"479" "479" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"480" "480" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"481" "481" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"482" "482" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"WIFI"
"Checking of VLAN per room"
"customer"
"Roger c/o Joseph Orseno"
"CLEARED"
"484" "484" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE R11
.0.1" "Change patient room call barring"
"customer"
"Ms. Marvi"
"CLEARED"
"OXE Release 10.1"
"to configure additional Agent to our ANZAR contact Cent
er"
"customer"
"Allan Manansala"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE R11
.0.1" "Termination and creation of new locals"
"customer"
"Ms. Mar
vi"
"CLEARED"
"OXE"
"Creation of report templates in OV 8770"
"customer"
"Ms. Ida"
"CLEARED"
"505" "505" "Blue Horizon" "OmniPCX Office"
"OXO Release 7.0"
"Installation of additional phone in Cebu"
"customer"
"Jeff Benito"
"CLEARED"
"OmniPcx Office"
"OXO" "put NDD
call to 818-8861"
"customer"
"Gerry" "CLEARED"
"OXE Release 10.1"
"Checking of DID numbers"
"employee"
"John Lo
uie Sace"
"CLEARED"
"OXE" "request assistance to swap DNs of 2 IP Phones & 2 Digital Phones (Model
4019)" "customer"
"Sir Sam"
"CLEARED"
"510" "510" "IASA Inc"
"OXE" "Site Survey"
"customer"
"Sherwin Asi" "CLEARED"
"OXE Release 10.1"
"Troubleshooting of Modem"
"customer"
"Ms Jane
th"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Activation of DECT phone"
"customer"
"Sir Raymond" "CLEARED
"
binet" "OXE" "Return of defective Dect phone"
"customer"
"Mike"
"CLEARED"
"517" "517" "Value Care Health System Inc." "OmniPcx Office"
"OXO"
"Deliver of RMA phones" "customer"
"Louie" "CLEARED"
"OXE" "Checking of statistic for CCS" "customer"
"Christian"
"CLEARED
"
"519" "519" "De Los Santos Hospital"
"OmniPcx Office"
"OXO Rel
ease 8.0"
"Checking of PABX intermittent connection"
"customer"
"Michael De Leon"
"CLEARED"
"OXE Release 9.1"
"Checkin
g of defective handset" "customer"
"GSG" "CLEARED"
"521" "521" "Charter Ping An Insurance Corporation" "OmniPcx Enterprise"
"OXE" "Configuration of GSM gateway" "customer"
"Fred Jardin" "CLEARED
"
"Network
testing and migration" "customer"
"GSG" "CLEARED"
"523" "523" "MBTC Plaza Cervantes" "OmniPcx Enterprise"
"OXE Release 10.
0"
"immediate installation of five (5) local lines"
"customer"
"GSG" "CLEARED"
"OmniPcx
Office"
"Joint testing with telco"
"customer"
"Sir Norman"
"CLEARED"
"526" "526" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"527" "527" "DPWH Cotabato 1st Kidapawan City"
"OmniPCX Office Rack 3,
OS6850, OS6250 and OA5510"
"OXO" "System Update" "employee"
"Jonnel
T. Ponesto"
"CLEARED"
"528" "528" "DPWH Saranggani Alabel"
"OmniPCX OFfice Rack 3, OS6850,
OS6250 and OA5510"
"OXO" "System Update" "employee"
"Jonnel T. Pones
to"
"CLEARED"
"529" "529" "Chinabank Savings"
"OmniPcx Enterprise Crystal"
"OmniPcx
Office"
"SYSTEM Audit
We would like to get the latest back-up of the system and the status of the batt
ery and cards. We will propose for system upgrade, additional users and replace
ment of batteries if those are already due for replacement"
"employee"
"Ara R. Caparas"
"CLEARED"
"OXE" "Kindly verify if the polarity reversal is activated as per PLDT"
"customer"
"Ms. Yvonne"
"CLEARED"
"Switch"
"Switch"
"Installation of Cabinet rack
"
"employee"
nd Common Hardware"
"OXE" "MBTC Cebu Downtown
Activation of GSM Gateway for Globe and Smart" "customer"
"GSG" "CLEARED
"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"547" "547" "MBTC Sta Maria Bagbaguin"
"ALU 6250-24P, 4028 IP Phones, A
udioCodes"
"Switch 6250" "Standby Engineer"
"customer"
"GSG"
"CLEARED"
"548" "548" "HDMF La Union" "OmniPcx Office Meduim" "OXO" "Preventive Main
tenance"
"customer"
"PLDT" "CLEARED"
tenance"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Nestor"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE" "request one of your assistants/Engineer to check/re-configure of the AA
recording of HealthFirst and Flexicare"
"customer"
"Ms. Yvonne"
"CLEARED"
"WIFI"
"Testing of AP and remote session with ruckus support" "customer"
"Sir Rog
er"
"CLEARED"
"570" "570" "Toyota Dasmarinas, Cavite"
"OXE"
"Configuration of DECT 8232"
"customer"
"Ms. Rejane Lomocho"
"CLEARED
"
"OXE"
"Checking of OmniVista 8770"
"customer"
"Sir Aaron"
"CLEARED"
"OmniPcx Office"
"OXO" "Meeting regarding VOIP Deployment"
"employee"
"Maricar Z. Cruz
"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Activation of local and change name"
"customer"
"Ms. Gen"
"CLEARED"
"574" "574" "DPWH Capiz 1st DEO"
"OmniPCX Office Rack-3,OS6850, OS6250 an
d OA5510"
"OmniPcx Office"
"Pull Out And Replace VOIP Phone"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE"
"customer"
"GSG" "CLEARED"
"OXO"
"pull out defective phones"
"customer"
"Rodel" "CLEARED"
"OXE Release 10.1"
"Planned Audio Conferencing unit in Cabuyao"
"custome
r"
"Sir Felix"
"CLEARED"
"WIFI"
"Pull out of Service unit from Comclark"
"customer"
"Rod Celestial"
"CLEARED"
"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"582" "582" "Camella South (Camella Homes, Alabang)"
"OmniPCX Enterpr
ise"
"OmniPcx Office"
"seek for your assistance on changing the defaul
t gateway of our PABX to 192.168.3.2 because as per sir Maw there s a backup running
on 192.168.3.3 gateway that consumes a big bandwidth." "customer"
"Sir Roy
"
"CLEARED"
"OXE Release 10.
0"
"Deliver coil cord and Pull out defective"
"customer"
"GSG"
"CLEARED"
"585" "585" "MBTC Gracepark"
"OmniPCX Office"
"OmniPcx Office"
"Deliver of 4019 telephone"
"customer"
"GSG" "CLEARED"
"OXE" "delivery and activation of purchased unit (4039)"
"customer"
"Franz" "CLEARED"
"OXE Rel
ease 10.1"
"MBTC San Pedro Palawan
Preventive Maintenance" "customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"MBTC Rizal Ave Palawan
"GSG" "CLEARED"
"OXE Release 10.1"
"pull out demo equiptment"
"employee"
"Rowie a
nn N. Buenviaje"
"CLEARED"
"OXE Release 10.
0"
"Joint Installation with our System Integrator/EEE "
"customer"
"Ms. Ruth"
"CLEARED"
"593" "593" "GT Capital Holdings Inc"
"OmniPcx Office Rack-2" "OXO"
"Checking of call routing"

"customer"
"Clare Bedana" "CLEARED"
"OXE Rel
ease 10.1"
"Deactivation of all locals at 8F Annex Building"
"custome
r"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"PABX Room cleaning and creation of 75 new locals"
"custome
r"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"Sir Jerry"
"CLEARED"
"597" "597" "MBTC Lagro"
"customer"
"GSG" "CLEARED
"
"598" "598" "Service Plus Solutions End User Cavitex"
"OmniPCX Enterpr
ise Upgrade of 16 IP locals with E1 ISDN Trunk" "OXE" "installation of 30 anal
og phones and 16 ip phones"
"employee"
"CLEARED"
"599" "599" "DPWH Batangas 1st DEO" "OXO" "OXO Release 8.1"
"checkin
g of call routing"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"600" "600" "TESI (End user) NYK Laguna"
and Ruckus Wifi"
"WIFI" "Deliver and install repaired ruckus ZF7363"
"employee"
"CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"602" "602" "DPWH Mindoro Occidental Mamburao"
OS6850, OS6250 and OA5510"
"OXO" "system upgrade"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"603" "603" "DPWH Romblon Odiongan" "OmniPCX Office Rack 3, OS6850, OS6250 a
nd OA5510"
"employee"
"Jonnel T. Pones
to"
"CLEARED"
"605" "605" "MBTC Downtown Center Binondo" "OmniPcx Enterprise IP-VPN"
"OXE Release 10.0"
"Requesting for the immediate Deactivation & Activation
of below VOIP line currently assigned to Ms. Lorie Plata and modify the Caller I
D of subject line"
"customer"
"Ms. Ruth"
"CLEARED"
"OXE" "Update Recording of Phone Scripts, Metrics, Reports" "customer"
"Christian"
"CLEARED"
"OXE" "Checking of Call waiting features (number of active locals)" "custome
r"
"Sir Jaydee"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
s)"
"OXE" "Requesting to check dial tone in MDF room. intermittent connect
ion"
"customer"
"Sir Ray"
"CLEARED"
"614" "614" "MBTC Magallanes Cebu branch" "OmniPXS Enterprise"
"OXE"
"Dual telco testing"
"employee"
"Edwin M. Valencia"
"CLEARED"
"WIFI"
"delivery of AP"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"OXE"
"Standby Engineer"
"customer"
"Sir Nestor"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
on Hardware"
"OXE Common Hardware" "Change name of 1 local"
"custome
r"
"Ms. Gen"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"631" "631" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"632" "632" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"633" "633" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"634" "634" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"635" "635" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"636" "636" "MBTC Davao"

r"
"customer"
"GSG" "CLEARED"
"637" "637" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"638" "638" "MBTC Cebu Briones"
"OXE" "Activat
ion of Globe for Dual Telco; Testing of VOIPs" "employee"
"Edwin M. Valenc
ia"
"CLEARED"
"OXE Release 10.1"
"CCS Call routing"
"customer"
"Sir Felix"
"CLEARED"
"641" "641" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDt" "CLEARED"
"643" "643" "Metrobank Cebu Tabunok Branch" "OmniPCX Enterprise"
"OXE"
"VOIP Installation"
"employee"
"Edwin M. Valencia"
"CLEARED"
"644" "644" "MBTC Danao City Branch"
"OXE"
"VOIP Installation"
"employee"
"Edwin M. Valencia"
"CLEARED"
"Start to set up Voip Phone"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"651" "651" "TESI (End User) NYK PHIL (Intramuros)" "Alcatel-IP PBX System U
pgrade and Expansion" "OXE Common Hardware" "configuration of switch"
"employee"
"CLEARED"
"652" "652" "MBTC Telehousing Mayamot-Cogeo Branch" "Telehousing (Switch, Au
"transfe
r of existing VOIP Lines of the following VOIP lines (33180, 33181, 33182)
"
"customer"
"GSG" "CLEARED"
"653" "653" "MBTC San Miguel Bulacan"
"OXE"
"transfer of existing VOIP Lines of the following VOIP lines (20868, 20869, 2087
0)"
"customer"
"GSG" "CLEARED"
"OXE Release 10.1"
"Testing of CCS Call routing" "customer"
"Sir Fel
ix"
"CLEARED"
"OXE"
"Request for creation of report definition on incoming and outgoing calls with t
otal duration and number of calls"
"customer"
"Ms. Ida"
"CLEARED
"
on Hardware"
"OXE Common Hardware" "Change name FMIC Main (1 local) and Bin
ondo (2 locals)"
"customer"
"Ms. Gen"
"CLEARED"
"658" "658" "DPWH Sultan Kudarat DEO, Isulan"
"OmniPcx Office Rack 3,
OS6850, OS6250, and OA5510"
"OXO" "OXO upgrade" "employee"
"Jonnel
T. Ponesto"
"CLEARED"
"OXE" "Activation of 4059 operator" "customer"
"Sir Dondon"
"CLEARED
"
"OXE Rel
ease 10.1"
"Checking of 32189 out of service"
"customer"
"Ruth Le
e"
"CLEARED"
"OXE" "Activat
e And Config additional voip phone
"
"customer"
"IT"
"CLEARED"
"Assist for transfer Old phone to BBD Department"
"customer"
"GSG"
"CLEARED"

"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
Trunk Status
GSM Trunks
CPU Status
ABC Link
Voice Guides
Board Status
Standby Engineer
"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"672" "672" "European international School Inc."
"OmniPCX Office"
"OXO" "Deliver of ordered digital phone"
"customer"
"Roma Garcia"
"CLEARED"
nd Common Hardware"
"OXE" "Inhouse/Daily Monitoring
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "Transfer of VOIP Phones at 2nd Floor" "custome
r"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"677" "677" "Plantation Bay Resort and Spa" "OmniPCX Office-M2"
"OmniPcx
Office"
"Fading reception to forwarded calls" "customer"
"IT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"

nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"682" "682" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"683" "683" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"684" "684" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"685" "685" "DPWH Cotabato 2nd Midsayap"
"OmniPCX Office Rack 3, OS6850,
OS6250 and OA5510"
"OXO" "OXO Upgrade" "customer"
"IT"
"CLEARED
"
"686" "686" "Shangri-La Hotel Edsa" "OmniPCX Enterprise (Contact Center) and
In-House Technical Support"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Requesting for an engineer to route Bin
ondo trunk line numbers 2414301-07 to Makati reception" "customer"
"Sir Joe
l"
"CLEARED"
"693" "693" "MBTC Davao"
"OXE" "MBTC Davao"
"customer"
"GSG" "CLEARED"
"694" "694" "MBTC Davao"
"OXE" "MBTC Davao"
"customer"
"GSG" "CLEARED"
"695" "695" "MBTC Davao"
"OXE" "MBTC Davao"
"customer"
"GSG" "CLEARED"
"696" "696" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"697" "697" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE"
"Termination of local" "customer"
"Sir Roman"
"CLEARED"
"OXE R11
.0.1" "Modify locals" "customer"
"Ms. Marvi"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 7.1"
"Checking of Voice logger CTI Link has failed" "customer"
"Ms. Alice/Sir Joey"

"CLEARED"
"OXE" "Checking of 4019 cannot hear audio"
"customer"
"Jaydee Ravalo o
r Fred Jardin" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
"709" "709" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"710" "710" "MBTC Baesa"
"OXE Release 9.1"
"customer"
"GSG"
"CLEARED"
Office"
"customer"
"PLDT" "CLEARED
"
"712" "712" "Manila Bay Resorts / Tiger Resort Leisure and Entertainment Inc
(MBR)" "OmniSwitch OS6860 and OS6450" "Switch"
"Meeting with different
vendors (network for LSI)"
"customer"
"IT"
"CLEARED"
"713" "713" "Merck Inc Philippines" "OmniPcx Office"
"OmniPcx Office"
"Install Pimphony"
"customer"
"IT"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO Rel
ease 8.0"
"Activty: Meeting with Engineering Head re MSA
Additional instruction: Request for Sir Dexter Geronimo (point person to client)
Destination/Location: Delo Santos Hospital - QC
Date required to: 2016-03-04 03:00:00
Contact person: Geline Macatula
Position / department: Sales
"
"Customer"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Requesting assistance on the immediate Activation of one (1) VoIP line"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"immedia
te in-move transfer of VOIP line 32537, within the same floor of 2/F Data Center
under Veneracion, Charisma"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE Rel
ease 9.1"
remote MBTC Pacita and Makiling

"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"725" "725" "Rockwell Block 9"
"OmniPCX Enterprise R.11"
"OXE Rel
ease 11"
"Deliver of service unit for defective 4018"
"customer"
"Adrian Villegas"
"CLEARED"
"726" "726" "MBTC Telehousing GT Tower Branch"
"install
ation/Activation of one (1) VoIP line at MBTC Trust Banking Group located at 18t
h floor "
"customer"
"Ms. April"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Comprehensive M
SA"
"OXE" "Checking of call routing from AA to the internal user" "custome
r"
"Sir Tony"
"CLEARED"
"OXO" "Pull ou
t defective cabinet"
"employee"
"Dexter Geronimo"
"CLEARED"
"732" "732" "DCCD Engineering Corporation" "OmniPCX Office"
"OXO"
"Install SU 4028"
"customer"
"JP Santos"
"CLEARED"
"734" "734" "St. Marys Academy"
"Router and AP" "Router"
"Activty
: POC of ESR. Please bring (1) 5710 router and (1) AP
Additional instruction: Will be accompanied with Diwa technical and RM
Destination/Location: Colayco Pasay Metro Manila
Date required to: 2016-03-09 12:00:00
Contact person: G Macatula
"
"736" "736" "DIWA" "Siwtch"
lease bring (1) 5710 and (1) Switch
"Switch"
"Customer"
"Activty: POC of ESR - P
Additional instruction: N/A

Destination/Location: Saint Rita St. Saint Rita Village BF Paranaque
Date required to: 2016-03-11 05:00:00
Contact person: G Macatula
"
"Customer"

"OmniPcx Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OXE R11
.0.1" "Check local 0688 (busy on camp)"
"customer"
"Ms. Marvi"
"CLEARED"
"OXE" "Test me
et me conference using 4135 phone and IP phone" "customer"
"Sir Adrian"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "May we request the following:
1. Change Local Number 4527 to 4504
2. Assign Group Call Pickup Name of local 4504 similar to 4500, 4501, 4502 & 45
03
3. Directory Name of 4504 - Staff, Governor
3. Repair of local 4581
"
"customer"
"Sir Sam"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Loading of AA (incoming call)" "custome
r"
"Ms. Gen"
"CLEARED"
"746" "746" "Furukawa Automotive Systems Inc"
"OmniPcx Office Rack 2"
"OmniPcx Office"
"Activation of paging system" "customer"
"Globe"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"768" "768" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"769" "769" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"770" "770" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"771" "771" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"772" "772" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"773" "773" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"774" "774" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"775" "775" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE" "Get OPS
file" "employee"
"Dexter Geronimo"
"CLEARED"
"777" "777" "ASCOTT BGC"
"CS upgrade"
"customer"
"Sir Darwin"
"CLEARED"
"OXE R11
.0.1" "Get documents" "employee"
"CLEARED
"
"OXE Release 10.1"
"activation of hunting group" "customer"
"Sir Iva
n"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXO"
"Delivery of digital phone (2 units)" "customer"
"Sir Louie"
"CLEARED
"
"OXE Release 10.
0"
"Requesting handset and coil cord "
"customer"
"GSG" "CLEARED
"
"OXE Release 10.0"
"Checking of line & unit for VOIP # 31060"
"custome
r"
"GSG" "CLEARED"
"Assist transfer one voip phone to CBD Department and Rename " "customer"
"GSG" "CLEARED"
"Set up Phone for DID # to BBD Department"
"customer"
"GSG" "CLEARED
"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 10.1"
"request for users training (OXE Orientation )" "custome
r"
"Ms. Janeth"
"CLEARED"
"OXE" "To search or retrieve mobile call 09175062603 dated January 26, 2016 at
9:19 AM from the provided attached TAXA files."
"customer"
"Christi
an"
"CLEARED"
"OXE" "May we request in your good office to send us one site engineer to chec
k the configuration of IP Phone (Pampanga, CDO, Amherst Parenterals). " "custome
r"
"Christian"
"CLEARED"
"OmniPcx Office"
"OXO" "Assistance on RADIUS TELECOMS INC. Project Completion: FPG Zuellig Head
Office - FPG Quezon City eTREE 2MBPS New Installation" "customer"
"Sir Ton
y"
"CLEARED"
"795" "795" "Federal Phoenix Assurance Co. Inc. (QC)"
"OmniPCX Office"
"OmniPcx Office"
"Assistance on RADIUS TELECOMS INC. Project Completion:
FPG Zuellig Head Office - FPG Quezon City eTREE 2MBPS New Installation" "custome
r"
"Sir Tony"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "CCS application update"
"customer"
"Christian"
"CLEARED
"
"OXO"
"Delivery of RMA unit" "customer"
"Sir Louie"
"CLEARED"
"808" "808" "MBTC Telehousing Eastwood City Branch" "Telehousing (Switch, Au

"In-move
transfer of VOIP 33541 from the area BOO 2 to BOO 3" "customer"
"GSG"
"CLEARED"
"IP-PABX System"
"OXE" "Users training and troubleshooting of MY IC Phone"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"OXE Release 10.1"
"Check CCS"
"customer"
"Sir Felix"
"CLEARED
"
"815" "815" "Orix Metro Leasing and Finance Corp Pasay"
"Comprehensive M
SA"
"OXE" "Meeting regarding transfer of pabx"
"employee"
"Maricar
Z. Cruz"
"CLEARED"
"817" "817" "ECN Group Asia Inc"
"OmniPCX Office"
"OXO Release 9.0
"
"Checking of Vmail (voicemail on one of our virtual extension which is p
art of the cyclic group)"
"customer"
"Sir Ace"
"CLEARED"
"819" "819" "ASCOTT BGC"
"PABX Support" "customer"
"IT"
"CLEARED"
"OXE Rel
ease 10.1"
"Check Alcatel Devices" "customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXO"
"Checking of PABX system (down 2 times 3-11-16)"
"employee"
"Patrici
a Cake Ramirez" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Enginee"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Enginee"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Enginee"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Enginee"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Enginee"
"customer"
"GSG" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 10.1"
"Checking of CCS"
"customer"
"Sir Allan"
"CLEARED"
"OXE Rel
ease 9.0"
"MBTC San Fernando JASA
Installation of VOIP phones " "customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE"
"configuration of additional operator" "customer"
"Andrew"
"CLEARED
"
"OXE" "Checking of CCS"
"customer"
"Christian"
"CLEARED"
"858" "858" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"859" "859" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"860" "860" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"861" "861" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"862" "862" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"865" "865" "Manila Tytana College" "OmniPcx Office"
"OXO" "Creatio
n of report template in omnivista"
"customer"
"Mr.Norman"
"CLEARED
"
"OXE" "Concern
on new created template reports on omnivista 4760/8770 was not tally on their a
ctual reports" "customer"
"Sir Adrian"
"CLEARED"
"OXE" "system audit and checking of digital phone"
"employee"
"Maricar
Z. Cruz"
"CLEARED"
"OXE Rel
ease 10.1"
"To un-installation Imperva agent
To perform re-installation and registration of Imperva agent
"
"employee"
"Warren Narvaez"
"CLEARED"
"OXE Rel
ease 7.1"
"-Checking of Temporis for Caller ID
-Pullout and checking of Switch in PNB
-Phonebook Audit
"
"customer"
"Joey Lazada" "CLEARED"
"872" "872" "Trends and Technologies Inc. (ANALOG Device)" "7210 Aruba Cont
roller" "WIFI" "Upgrade of standby controller" "customer"
"Nomer Jaurigue"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer "
"customer"
"GSG" "CLEARED"
"OXE" "OmniVista Template"
"customer"
"Sir Joey"
"CLEARED"
"OXE" "Change trunk COS battery reversal"
"customer"
"Christian"
"CLEARED"
"885" "885" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"887" "887" "Comworks INC. (Neo-Tech Asia Distribution Inc)"
"SWITCH"
"Switch"
"Pull out alcatel switch s/n: T1480745" "customer"
"Jane Tu
paz"
"CLEARED"
"OXE Release 9.1"
"Check G
lobe BGP cable from switch to Globe router standby support"
"customer"
"GSG" "CLEARED"
"OXE"
"Installation of additional local for
1. VP for HR
2. Executive Assistant to the Chairman (reporting to Sir AVT).
3. Customer Service Head / OOMC Ryan Miranda
4. AEDD
"
"customer"
"Robert Santos or Sir Roman"
"CLEARED"
"OXE" "Assistance due to maintenance power shutdown that will affect Telephone
PABX System" "customer"
"Genrev"
"CLEARED"
"891" "891" "Rockwell Leisure Club Inc. (The Rockwell Club)"
"OmniPCX
Enterprise"
"OXE" "User Modification - change name"
"customer"
"Matt Lazado" "CLEARED"
"OXE Rel
ease 10.1"
"Deactivation/activation of 19th flr locals E-banking depatment"
"customer"
"GSG" "CLEARED"
"OXE Release 10.1"
"CCS Training" "customer"
"Ms. Janeth"
"CLEARED
"
"895" "895" "ASCOTT BGC"
"Linux upgrade from 10.1.1 to 11.2 CPU A"
"customer"
"Sir Ismael"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"

"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXO" "Pull ou
t defective units"
"customer"
"Sir Francis" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"Ms. Ruth"
"CLEARED
"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXO" "Checkin
g of local"
"customer"
"Sir Lloyd"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"924" "924" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"925" "925" "Navarro Amper and Co. Cebu (Manabat)" "OmniPCX Enterprise"
"OXE Release 10.0"
"Requesting for shutdown of pabx 3.23.16 5:30pm and powe
r up on 3.28.16 8:30am" "customer"

"Anabelle Rosell"
"CLEARED"
"OXE" "Checking of trunkline (650-0017)"
"customer"
"Ms. Desa"
"CLEARED"
"OXE Rel
ease 10.1"
"switch over of air condition and monitoring of PABX system "
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Delivery of RMA units" "customer"
"GSG" "CLEARED"
"929" "929" "Toyota Abad Santos"
"OmniPCX Enterprise - Remote Shelf Commo
n Hardware"
"OXE" "Activation of DECT phone and loading of license
Delivery of SLI16 (SU)" "customer"
"Sir Rjay"
"CLEARED"
under PO"
"OXE" "Checking of Voice Guide"
"customer"
"Edwin "
"CLEARED"
"OXE Release 10.1"
"install ccs" "customer"
"Carla Manalad" "CLEARED
"
"933" "933" "DG3 IDOCS INC."
"customer"
"PLDT" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"936" "936" "MBTC Baesa"
"OXE Release 9.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXO" "Extensi
on for 1 local at 7/f" "customer"
"Sir Luigi"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "Checking of IP users (network problem)"
"customer"
"Ms. Jon
alyn Solomon" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"

"OXE"
"Standby Engineer"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"961" "961" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"962" "962" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"963" "963" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"964" "964" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"965" "965" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OTCS System" "OTCS" "OTCS tr
oubleshooting" "customer"
"Joseph Manalili"
"CLEARED"
"OmniPcx
Office"
"Create new SiP trunk" "customer"
"Rowell Mendoza"
"CLEARED"
"OXE" "Installation of 4039 with local 777" "customer"
"Paolo feliciano
"
"CLEARED"
"970" "970" "PAG-ASA STEEL" "OmniPCX Office RCE Large"
"OXO" "1. Reco
rding of the auto attendant welcome greetings and call trees is not that clear o
r has some words omitted.
2. Omnivista 8770 Call Acctg System seems like not recording any call logs after
the firmware update. All the automated generation of reports does not have any
logs.
"
"customer"
"Gustaf"
"CLEARED"
"971" "971" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"972" "972" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"973" "973" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"974" "974" "MBTC Davao"

r"
"customer"
"GSG" "CLEARED"
"975" "975" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE" "activation of locals" "customer"
"Sir Aaron"
"CLEARED"
"983" "983" "Reyes Tacandong and Co."
"OmniPCX Office"
"OmniPcx
Office"
"Programming of call routing
Change port digital - analog vice versa
Creation of PIN Code
Activate external forwarding features" "customer"
"Randy Del Rosario"
"CLEARED"
"984" "984" "Comclark Network and Technology Corporation" "OmniPCX Office
- OXO Large"
"OmniPcx Office"
"delivery of zf7055"
"customer"
"tatiana cauinian"
"CLEARED"
"WIFI"
"delivery of ZFD055"
"customer"
"Sir Rod"
"CLEARED"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"988" "988" "MBTC Telehousing Ortigas Greenhills North (formerly Greenhills
West) Branch" "Telehousing (Switch, Audio Code and IP Phones)"
"Switch,
"Joint testing and checking of VOIP"
"custome
r"
"GSG" "CLEARED"
"OXO Release 7.0"
"checking of AA"
"customer"
"WIFI"
"Modification of dial 8
Omnivista 8770 troubleshooting" "customer"
"Cecilla Caraig"
"CLEARED
"
"992" "992" "TESI Transnational E-Business Solutions Inc (UHI)"
"OmniPcx
Enterprise Rack 3"
"OXE" "System audit
system release 10.1"
"customer"
"Ruderic Gonzales"
"CLEARED"
"993" "993" "MBTC Trust Banking Group (TBG)"
"OXE" "Transfer of your local 9789" "customer"
".GSG" "CLEARED"
"OXE" "Installation of three (3) VoIP Lines " "customer"
"GSG" "CLEARED
"
"996" "996" "DPWH Dumangas 2nd DEO" "OmniPCX Office Rack 3, OS6850, OS6250 a
nd OA5510"
"OXO Release 9.1"
"Upgrade Pabx OXO"
"employee"
"Dexter Geronimo"
"CLEARED"
"Standby Engr./ Technical support"
"customer"
"GSG" "CLEARED"
d OA5510"
"OmniPcx Office"
"Upgrade Pabx OXO"
"employee"
"Dexter Geronimo"
"CLEARED"
"999" "999" "ASCOTT BGC"

"Change local 860 9827 to local 7607" "customer"
"Ms. Sandra"
"CLEARED
"
tenance"
"customer"
"PLDT" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE" "Installation of
2 VoIP"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
under PO"
"OXE" "extraction of TAXA file on PABX system"
"custome
r"
"Sir Edwin"
"CLEARED"
"OXE" "Exporting files from omnivista"
"customer"
"Shamin Villaros
a"
"CLEARED"
"1012" "1012" "DPWH Isabela 2nd DEO" "OmniPcx Office Rack-3, OS6850, OS6250 a
nd OA5510"
"OXO Release 9.1"
"System Upgrade"
"customer"
"Lydia Cala"
"CLEARED"
"OXE" "re-configuration of auto-attendant for Cashiering Department "
"customer"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"1019" "1019" "Loreal Philippines Inc."
"OmniPCX Office Common Hardware"
"OmniPcx Office"
"Delivery and installation of SLI-16" "customer"
"Sir Vem"
"CLEARED"
"1020" "1020" "PLDT 164"
"OmniPCX Enterprise (Common Hardware)" "OXE Com
mon Hardware" "Replacement of UPS"
"customer"
"Emilyn Manlangit"
"CLEARED"
"1022" "1022" "DPWH Dumangas 2nd DEO" "OmniPCX Office Rack 3, OS6850, OS6250 a
nd OA5510"
"OXO Release 9.1"
"OXO Upgrade" "customer"
"Joe Dep
alubos" "CLEARED"
d OA5510"
"OmniPcx Office"
"OXO Upgrade" "customer"
"Joel"
"CLEARED"
"OXE Release 10.1"
"New CIC recording for ANZ"
"customer"
"Allan M
anansala"
"CLEARED"
"1025" "1025" "DPWH Palawan 3rd Puerto Princesa"
OS6850, OS6250 and OA5510"
"OXO" "OXO upgrade and checking of 6250 switch
"
"customer"
"Delmare Rainso"
"CLEARED"
"1026" "1026" "DPWH Palawan 2nd Narra"

OS6250 and OA5510"
"OXO" "PABX upgrade" "customer"
"John Michael Ba
lveta" "CLEARED"
"OmniPcx Office"
"customer"
"PLDT"
"CLEARED"
"OXE Rel
ease 9.1"
"customer"
"GSG" "CLEARED
"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE" "Backup database"
"customer"
"Sir Joey"
"CLEARED"
"IP-PABX System"
"OXE" "Installation of new ISDN"
"customer"
"Sir Ed"
"CLEARED
"
"OXE" "Checking of VOIP (defective)" "customer"
"Christian"
"CLEARED
"
"OXE" "Call routing" "customer"
"Christian"
"CLEARED"
"OXE Release 10.1"
"troubleshooting of SHELF 2"
"customer"
"Ms. Car
la"
"CLEARED"
Office"
"customer"
"PLDT" "CLEARED
"
on Hardware"
"OXE Common Hardware" "Checking of locals and modify time"
"customer"
"Ms. Gen"
"CLEARED"
"OmniPcx
Enterprise Rack 3"
"OXE" "Upgrade"
"customer"
"Sir Budik"
"CLEARED"
"1040" "1040" "Eton Properties Philippines" "OmniPCX Enterprise Common Hardw
are"
"OXE Common Hardware" "Configuration of keys" "employee"
"Dexter
Geronimo"
"CLEARED"
"1041" "1041" "Metro Pacific Investment Corporation" "OmniPCX Office"
"OmniPcx Office"
"additional local lines"
"customer"
"Rey Tor
lao"
"CLEARED"
"OXE"
"configuration of IC phone"
"customer"
"Norman Vergara"
"CLEARED
"
"OXE R11
.0.1" "Activation of 3 locals"
"customer"
"Ms. Marbi / Jojo Masa"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
udioCodes"
"Switch 6250" "Checking of VOIP Lines"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"1068" "1068" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1069" "1069" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"

"OmniPcx Office"
"OXO" "Prevent
ive Maintenance
"
"customer"
"PLDT" "CLEARED"
"1076" "1076" "ASCOTT BGC"
"Blocking of calls and other concern" "customer"
"IT"
"CLEARED"
"OXO" "check d
efective local 323"
"customer"
"Sir Luigi"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Transfer of Locals from 9/M - CSU Greenhills to 5/M Credit"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "Test radius" "customer"
"Ms. Jona"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Migration of link from Globe to Radius"
"custome
r"
"Ms. Jona"
"CLEARED"
"1086" "1086" "ASCOTT BGC"
"Checking of operator console" "customer"
"IT"
"CLEARED"
"Switch"
"Switch"
"No IP interface on installed switch " "employee"
"Erna Lissa C. Adarne"
"CLEARED"
"OXE Rel
ease 10.1"
"Transfer of locals"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Switch transfer at MDF room" "customer"
"GSG" "CLEARED
"
nd Common Hardware"
"OXE" "MBTC CEBU MAGALLANES BRANCH
Testing of Globe-PLDT Dual Telco"
"customer"
"GSG" "CLEARED"
"OXE"
"Report Generation on PABX: Unanswered Calls" "customer"
"Sir Robert"
"CLEARED"
"OmniPcx Office"
"OXO" "network migration between Makati and QC"
"customer"
"Sir Ton
y"
"CLEARED"
"Transfer of 1 local" "customer"
"1094" "1094" "Metro Pacific Investment Corporation" "OmniPCX Office"
"OmniPcx Office"
"installation for your additional local lines" "custome
r"
"Sir Rey"
"CLEARED"
"OXE Release 9.1"
"Prevent
ive Maitenance" "customer"
"GSG" "CLEARED"
"OmniPcx
Enterprise Rack 3"
"OXE" "Recording and loading of VMail prompt" "custome
r"
"IT"
"CLEARED"
"1099" "1099" "Suysing Commercial Corp - Paranaque" "OmniPcx Enterprise Rack
3"
"OXE" "Checking of local"
"customer"
"MS. Janeth"
"CLEARED
"
"1100" "1100" "Ayala Land Corp-Seda Nuvali (ECOSOUTH HOTEL VENTURES INC.)"
"Alcatel Lucent IP PABX"
"OXE" "Activty: Installation and configuration
of their 4059 Add On

Additional instruction: Client is requesting for Sir Bien Montiel, thanks!
Destination/Location: Seda Nuvali - Evozone Ave Santa Rosa Laguna
Date required to: 2016-04-08 13:00:00
Contact person: Jei Capitan
Position / department: IT
Contact number: 0917 329 5594
Email address: capitan.jonah@sedahotels.com
"
"Customer"
"Roxanne S. Martinez" "CLEARED"
nd Common Hardware"
"OXE" "Troubleshoot Back-up CPU; CPUB down" "employe
e"
"Michael Belarmino"
"CLEARED"
"OXE"
"troubleshooting of Operators call overflow and voicemail system implementation"
"customer"
"Sir Emman"
"CLEARED"
"1103" "1103" "Luxus Pacific Travel and Tours"
"OmniPCX Office RCE Medi
um"
"OmniPcx Office"
"Config of PABX routing"
"customer"
"Ms. Violy"
"CLEARED"
ouch 2.0 Multimedia Services" "OXE R11.0.1" "Delivery and Pull out Large Cab
inet" "employee"
"Dexter Geronimo"
"CLEARED"
"OmniPcx Enterpr
ise M3 Cabinet" "OXE" "double check globe trunk configuration specially Outgoi
ng access since the newly installed Globe ISDN-PRI is working right now"
"customer"
"Sir Ed"
"CLEARED"
"1107" "1107" "Bangko Sentral ng Pilipinas (BSP Davao)"
"OmniPCX Office"
"OmniPcx Office"
"Activty: Site inspection of new location of PBX.
Additional instruction: Contact person Glenn Gadia/Teodoro Venus Jr.
Destination/Location: BSP Davao
Date required to: 2016-04-08 12:00:00
Contact person: Glenn Gadia
Position / department: FMED
Email address: GGadia@bsp.go.ph
"
"Customer"
"CLEARED"
"1108" "1108" "Comworks INC. (Neo-Tech Asia Distribution Inc)"
"SWITCH"
"Switch"
"Delivery of Service unit"
"customer"
"Jane Tupaz"
"CLEARED"
"OXE Rel
ease 10.1"
"Loading of OPS file" "customer"
"GSG" "CLEARED"

"OXE Rel
ease 10.1"
"in service of locals at 8th flr. Main" "customer"
"GSG"
"CLEARED"
"OXE Release 9.1"
"Pull ou
t 6224-24P Switch
Handset at local in Canteen"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Assist PLDT in Troubleshoot" "customer"
"GSG" "CLEARED
"
"OXE Rel
ease 10.1"
"Switching of air conditioning system and PABX checking"
"customer"
"GSG" "CLEARED"
"1114" "1114" "St. Francis Shangri-la Place" "Omni PCX Enterprise" "OXE"
"Conduct basic training regarding on troubleshooting of locals" "customer"
"IT"
"CLEARED"
"Configure new call routing"
"customer"
"Adrian"
"CLEARED"
"OXE" "PABX cleaning
System Upgrade
Consolidation of one PABX of all towers"
"customer"
"IT"
"CLEARED
"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
on Hardware"
"OXE Common Hardware" "Change name" "customer"
"Gen Gar
cia"
"CLEARED"
"OXE"
"Modification of call flow"
"customer"
"IT"
"CLEARED"
"OmniPcx Office"
"OXO" "Checking of AA"
"customer"
"Ms. Jona"
"CLEARED"
"OmniPCX Enterpr
ise Upgrade of 16 IP locals with E1 ISDN Trunk" "OXE" "Activty: User's Accepta
nce
Additional instruction: ...
Destination/Location: Quezon Avenue
Date required to: 2016-04-11 18:00:00
Contact person: Danilo Jose
Position / department: Business Development Officer
Contact number: 0917 5690718
Email address: djose@spluss.com.ph
"
"CLEARED"
"Customer"

"OXE Rel
ease 10.0"
"Checking of availability for additional 8 analog local and 8 di
gital local"
"customer"
"Phillip"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"1134" "1134" "ONE ROCKWELL CONDOMINIUM CORP. Property- One Rockwell" "OmniPCX
Enterprise"
"OXE" "Convert Digital line to Analog line" "customer"
"Sir Joseph"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Installation of ISDN" "employee"
"Maricar Z. Cruz
"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE"
"Need for your utmost assistant ASAP for the not functioning line.
"
"customer"
"Sir Roman"
"CLEARED"
"OXE Release 10.1"
"Checking of IP phone" "customer"
"IT"
"CLEARED
"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"1153" "1153" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1154" "1154" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1155" "1155" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE R11
.0.1" "change local number 8165 8166 8167
Additional request local 5410 to activate busy when engaged"
"customer"
"Ms. Marvie"
"CLEARED"
"OmniPCX
Enterprise"
"OXE" "pull out units"
"customer"
"Sir Noel"
"CLEARED"
"1158" "1158" "MBTC Bocaue" "Alcatel Switch OS6250-24P"
"Switch"
"in-move transfer of VOIP line 39133 (within the same floor/cubicles apart)
Transfer Date/Time:
April 12, 2016 @ 10am
Contact Person:
Ms. Tina Gutierrez
Contact Number:
(044) 913-7500
"
"customer"
"GSG" "CLEARED"
"1159" "1159" "MBTC Ortigas Commercial Center"
"OmniPCX Enterprise PABX
System"
"OXE" "in-move of VOIP line 31920 (to another workstation only
) currently " "customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Delivery of SU and Installation to end-users" "customer"
"Christi
an"
"CLEARED"
"OXO" "assista
nce for the defective local 248 no out going calls"
"customer"
"Luigi"
"CLEARED"
"OXE" "assistance for the repair of Local 4647."
"customer"
"Sir Sam
"
"CLEARED"
"1169" "1169" "Region 10 Regional Office"
"OXE" "OXE Release 10.1.1"
"OmniAccess 5510 router pull-out"
"employee"
"Dexter Geronimo"
"CLEARED"

"OXE" "Deliver
y of advance replacement 4038" "customer"
"Sir Ian"
"CLEARED"
"OXE R11
.0.1" "Pull out 7 units of 4019 and deliver 7 units SU"
"customer"
"Ms. Marbi"
"CLEARED"
"OmniPcx Office"
"OXO" "Meeting (Radius Setup)"
"employee"
"Dexter Geronimo"
"CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OXE R11
.0.1" "Change name" "customer"
"Marvie"
"CLEARED"
"1177" "1177" "H2O Hotel"
"OXE" "call logs not p
osting on jds" "customer"
"Zosi" "CLEARED"
"1178" "1178" "Meralco"
"Omni Access WLAN Controller and Access Point"
"WIFI" "I am currently extracting a WLAN SSID UTILIZATION report requested by o
ur Core Team but unfortunately upon saving the data a script was displayed. Plea
se enlighten me on this matter. "
"customer"
"Ms. Mary Ann" "CLEARED
"
"OmniPCX Office"
"OmniPcx Office"
"installation and activation of local" "customer"
"Ms.Jonalyn"
"CLEARED"
"OXE Rel
ease 10.1"
"customer"
"GSG" "CLEARED
"
"OXE Release 10.
0"
"Transfer of VOIP"
"customer"
"GSG" "CLEARED"
"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"OmniPcx
Office"
"Meeting regarding SIP phone" "customer"
"Sir Rowel"
"CLEARED"
"OXE Release 10.1"
"Loading of license"
"customer"
"Sir Allan"
"CLEARED"
"OXE Release 10.1"
"Joint testing with telco"
"customer"
"Allan M
anansala"
"CLEARED"
"1187" "1187" "The Capital Tower - Athens (Federal Land, Inc.)"
"OmniPCX
Enterprise"
"OXE" "system audit and checking of ez32"
"customer"
"Jay Ballelos" "CLEARED"
"1188" "1188" "Boulevard Mansion Apartment Inn"
"Alcatel-Lucent IP-PABX
(OmniPCX Enterprise)" "OXE Release 7.1"
"system shutdown"
"custome
r"
"Sir Perry"
"CLEARED"
"OXE" "Audit of Analog locals "
"customer"
"Christian"
"CLEARED
"
"OXE Release 10.1"
"Phone Assist
CCS Routing"
"customer"
"Ms. Janeth"
"CLEARED"
"1192" "1192" "PSALM (Power Sector Assets and Liabilities Management Corp"
"OXE" "DID transcoding"
"customer"
"IT"
"CLEARED"
"1193" "1193" "TESI (End User) NYK PHIL (Intramuros)" "OmniPCX Enterprise"
"OXE Release 10.1"
"Checking network latency"
"customer"
"IT"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"

"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Checking of local:
1. 4613
2. 4519
3. 4570
4. 4598
"
"customer"
"Sir Randy"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 7.1"
"Checking of Alcatel Switch"
"customer"
"Sir Joey"
"CLEARED"
"1219" "1219" "MBTC Iloilo Roxas Capiz"
"OXE"
"Installation of Additional VOIP Phone" "customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1226" "1226" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG "
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1234" "1234" "MBTC Davao"
"OXE" "standby enginee
r"
"customer"
"GSG" "CLEARED"
"1235" "1235" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1236" "1236" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
on Hardware"
"OXE" "No posting at Minibar and room status" "customer"
"IT"
"CLEARED"
um"
"OmniPcx Office"
"Activation of Telefax" "customer"
"Ms. Vio
lie"
"CLEARED"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
mon Hardware" "Installation of 4008 " "customer"
"GSG" "CLEARED"
"customer"
"GSG" "CLEARED
"
"Switch"
"Switch"
"Deliver Acceptance"
"customer"
"GSG" "CLEARED"
"1243" "1243" "Luen Thai Macao Commercial Offshore Ltd."
"Add-on (UAI-16
board)" "OmniPcx Office"
"Deliver defective V24 Interface Module"
"customer"
"IT"
"CLEARED"

"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 11"
"Termination of 3 analog trunk line numbers"
"customer"
"Adrian Villegas"
"CLEARED"
Office"
"pullout of our Alcatel switch service unit"
"customer"
"Sir Maw"
"CLEARED"
Office"
"Activation of 3 local lines and change name" "customer"
"Ms. Princess" "CLEARED"
"1253" "1253" "Metrobank Talisay Cebu Branch" "OmniPCX Enterprise"
"OXE"
"Checking of VOIP 25570 25571 25572 Out of Service" "customer"
"GSG Tel
ecoms" "CLEARED"
"1255" "1255" "MBTC Telehousing Ortigas Robinsons Galleria Branch"
"Telehou
"Transfer of VOIP line 31919" "customer"
"GSG Telecomms" "CLEARED"
"1257" "1257" "Integrated Computesr System - ICS Greenhills" "4019 Digital Ph
one"
"OXE" "Checking of defective 4019"
"customer"
"Elmar" "CLEARED
"
"1259" "1259" "United Laboratories Inc Main" "PABX System Upgrade to R10.1"
"OXE Release 10.1"
"checking of defective 4038 " "customer"
"Christi
an Labrador"
"CLEARED"
"OXE"
"checking of defective Dect Phone"
"customer"
"Sir Mike"
"CLEARED
"
under PO"
"OXE" "update tagging of all LBP trunklines" "customer"
"Edwin Icban" "CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"customer"
"IT"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Checking of locals"
"customer"
"IT"
"CLEARED"
"1264" "1264" "Nexus Technologies (Wabag)"
"OmniPCX Office"
"OmniPcx
Office"
"customer"
"IT"
"CLEARED
"
"1265" "1265" "MBTC Telehousing UST-Espana Branch"
"immedia
te repair of unit & cable wirings of VOIP line 3418"
"customer"
"Ms. Rut
h"
"CLEARED"
"OXE"
"Requesting assistant in phone editing message" "customer"
"Roman Furukawa"
"CLEARED"
"OXE Release 10.1"
"Implementation of new CIC recordings for ANZ" "custome
r"
"Allan Manansala"
"CLEARED"
mon Hardware" "MBTC Tarlac Tanedo Branch
Checking of VOIP 21071 (Out of Service) "
"customer"
"GSG" "CLEARED
"
"1269" "1269" "MBTC Ortigas Commercial Center"
"OmniPcx Enterprise (IP
VPN)" "OXE Release 9.0"
"Pull out of 4028 unit" "customer"
"GSG"
"CLEARED"
"OXE Release 10.1"
"Checking of US call transfer" "customer"
"Sir Fel
ix"
"CLEARED"
"1271" "1271" "MBTC Telehousing Marulas Valenzuela" "Telehousing (Switch, Au
"Checkin
g of VOIP 39180 (Out of Service)"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 7.1"
"Routing configuration" "customer"
"Sir Joey"
"CLEARED
"
"OXO" "Checkin
g of 2 locals" "customer"
"IT"
"CLEARED"
"OXE"
"Activation of DECT phone"
"customer"
"Ms. Vicky"
"CLEARED"
"1275" "1275" "Malayan Insurance Makati"
"OXE"
"Check E1 line" "customer"
"Sir Noel"
"CLEARED"
"OmniPcx Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"1277" "1277" "Transnational eBusiness Solutions, Inc (TESI Main)"
"OmniPCX
Enterprise Common Hardware"
"OXE Release 8.0"
"Omni Vista 8770 call ac
counting system, not functioning"
"customer"
"Sir Aldrin"
"CLEARED
"
"OXE Release 10.
0"
"in-move transfer (4 meters away from the original location) of PABX Sys
tem " "customer"
"Ms. Ruth"
"CLEARED"
"Configuration of SW18_2
33"
"customer"
"Sir Marlon"
"CLEARED"
"1280" "1280" "IASA Inc"
"OXE" "Transfer of pab
x"
"customer"
"Sherwin Asi" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 9.0"
"MBTC San Fernando Dolores
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"1310" "1310" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1311" "1311" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1312" "1312" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1313" "1313" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1314" "1314" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.0"
"Checking of DECT phone"
"customer"
"Sir Philip"
"CLEARED"
"WIFI"
"Create new SSID/Web Portal"
"customer"
"Rodrigo Celestial"
"CLEARED
"
"1317" "1317" "Toyota Cubao/Marikina" "OmniPCX Enterprise-Common Hardware"
"OXE Common Hardware" "Monitoring of system and activation of remaining locals
"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "Delivery of 2 units 8028 phones"
"customer"
"Ms. Susan"
"CLEARED"
"OXE" "Delivery of 8029 and 4019
Pull out unit" "customer"
"GSG" "CLEARED"
"1320" "1320" "Greencross Inc"
"OXE" "OXE upg
rade" "customer"
"Ms. Lesley"
"CLEARED"
"1321" "1321" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1322" "1322" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1323" "1323" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1324" "1324" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE" "Transfer of CPU A to tower A" "customer"
"IT"
"CLEARED"
"OXE"
"Assisting in creation of local"
"customer"
"Sir Emman"
"CLEARED
"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1328" "1328" "Victaland Carcar (Mandaue - New Site)" "OmniPCX Office Compact"
"OmniPcx Office"
"Trouble with Direct Line; Configure Network IP Address
"
"customer"
"Sir Maw"
"CLEARED"
"1329" "1329" "Marco Polo Hotel Cebu" "Ruckus (AP)" "WIFI" "Site Visit"
"customer"
"IT"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "System upgrade"
"customer"
"Christian"
"CLEARED"
"1337" "1337" "43 Camella Communities Cebu" "OmniPCX Office Medium" "OmniPcx
No outgoing calls " "customer"
"Sir Maw"
Office"
"Troubleshoot
"CLEARED"
"1338" "1338" "United Coconut Planters Bank (Cebu Site)"
"Alcatel OmniPCX
Office"
"OmniPcx Office"
"custome
r"
"Sir Armand " "CLEARED"
nd Common Hardware"
"OXE" "VOIP 25150 installed in Cebu Guadalupe Branch"
"customer"
"GSG" "CLEARED"
"1340" "1340" "ePLDT" "Actifio"
"Actifio"
"To pull-out Hitachi Sto
rage" "customer"
"Sir Chino LSI" "CLEARED"
"1341" "1341" "Transnational eBusiness Solutions, Inc (TESI Main)"
"Upgrade
R10.1" "OXE Release 10.1"
"Users Training"
"employee"
"Dexter
Geronimo"
"CLEARED"
"Comprehensive M
SA"
"OXE" "PABX back-up automation and SNMP setup, seeking your technical
on-site assistance"
"customer"
"Sir Tony"
"CLEARED"
"1343" "1343" "MBTC QC Rotonda Center"
"OXE Rel
ease 10.0"
"check the VOIP phone" "customer"
"GSG" "CLEARED"
"OXE Release 10.1"
"Request for the Details of MHD Overflow Calls to VISMIN
"
"customer"
"Sir Eric"
"CLEARED"
"OXE"
"Request assistance regarding call waiting, call route and other concern"
"customer"
"Sir Roman"
"CLEARED"
"OXE" "OmniVis
ta 8770 backup database"
"employee"
"Jonnel T. Ponesto"
"CLEARED
"
"OXE Rel
ease 9.1"
"customer"
"PLDT" "CLEARED
"

"Tech. meeting" "custome
r"
"IT"
"CLEARED"
"OmniPcx Office"
"customer"
"PLDT"
"CLEARED"
"OXE Release 10.1"
"Local 6595 (executive user),can t call outside using dial 5
access."
"customer"
"MS. Janeth"
"CLEARED"
"OmniPcx
Enterprise Rack 3"
"OXE" "OV report error in sending to email" "custome
r"
"IT"
"CLEARED"
"OXO" "Deliver
y of RMA units" "customer"
"IT"
"CLEARED"
"1355" "1355" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Adjustment of workstations
Deactivation & Activation of Local lines affected by the renovation at 12/f Main
."
"customer"
"Ms. Ruth"
"CLEARED"
"1357" "1357" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE"
"Checking of Message lamp indicator"
"customer"
"Sir Mike"
"CLEARED
"
"1360" "1360" "DPWH Bukidnon 1st DEO" "OmniPCX OfficeRack-3, OS6850, OS6250 an
d OA5510"
"Switch"
"Checking of 2 6250switch"
"employee"
"Allan Joseph Rabaya" "CLEARED"
"Signing of PO for ESR" "employee"
"1362" "1362" "MBTC Davao"
"OXE" "Standby enginee
r"
"employee"
"1363" "1363" "MBTC Davao"
r"
"employee"
"1364" "1364" "EAC Hospital" "OmniPCX Office"
"OmniPcx Office"
"Activty: Thursday install the SLI-16 board and 8039 Digital Phone
Friday morning - users and admin training
Additional instruction: Requesting for Christopher Anonuevo to conduct the activ
ity on Thursday and Friday as per client request thank you very much.
Destination/Location: Dasmarinas Cavite
Date required to: 2016-05-06 08:00:00
Contact person: Nancy Herrera
Position / department: Telephone Operator
Email address: kristinem@logicsolutions.com.ph
"
"Customer"
"CLEARED"
"OmniPcx
Office"
"checking of busy tone encountered in local while engaged in con
versation"
"customer"
"Sir Norman"
"CLEARED"
"OXE" "Generate of daily and weekly job report
checking of call missing in call accounting"

"customer"
"Christian labra
dor"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby engineeer"
"employee"
"Mardelson Duenas"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby engineer"
"employee"
"Mardelson Duenas"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby engineer"
"employee"
"Mardelson Duenas"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby engineer"
"employee"
"Mardelson Duenas"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby engineer"
"employee"
"Mardelson Duenas"
"CLEARED"
um"
"OmniPcx Office"
"Reporgramming of locals and change name"
"customer"
"Ms. Violy Gonzales"
"CLEARED"
"1373" "1373" "Jinisys Software Inc." "OmniPCX Enterprise"
"OXE" "assist
Jojit in AHL link with jinysis" "employee"
"Jojit D. Colapo"
"CLEARED
"
nd Common Hardware"
"OXE" "Standby engineer"
"employee"
"Cesar E
nrique C. Quinte"
"CLEARED"
nd Common Hardware"
"employee"
"Cesar E
nrique C. Quinte"
"CLEARED"
nd Common Hardware"
"employee"
"Cesar E
nrique C. Quinte"
"CLEARED"
"OXE" "Assistance to add new line"
"customer"
"Ralp Briones" "CLEARED
"
"1378" "1378" "Toyota Cubao/Marikina" "OmniPCX Enterprise Upgrade R10.1"
"OXE" "Checking of paging system and installation of 4059"
"customer"
"Sir Manny"
"CLEARED"
"Standby engineer"
"employee"
"Zalde De Leon Jr."
"CLEARED"
"Standby engineer"
"employee"
"Zalde De Leon Jr."
"CLEARED"
"Standby engineer"
"employee"
"Zalde De Leon Jr."
"CLEARED"
"Standby engineer"
"employee"
"Zalde De Leon Jr."
"CLEARED"
"Standby engineer"
"employee"
"Zalde De Leon Jr."
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Requesting for activation of 3 additional local lines"
"customer"
"Ms. Jona"
"CLEARED"
"OXO" "pull ou
t service unit" "customer"
"Llyod Labetoria"
"CLEARED"
"OXE"
"checking of no callback option"
"customer"
"Roman Furukawa"
"CLEARED"
"OmniPcx Office"
"OXO"
"Checking of 2 units analog phone no dial tone and 1 defective analog local"
"customer"
"Ms. Isabel"
"CLEARED"
"1391" "1391" "MBTC Telehousing UST-Espana Branch"

"Checkin
g of unit & cable wiring for VOIP 34181"
"customer"
"GSG telecoms"
"CLEARED"
"1392" "1392" "MBTC Telehousing Shaw Blvd -Pinagtipunan Branch"
"Telehou
"Checking of VOIP 34520 34521 34522 (Out of Service)" "customer"
"GSG Tel
ecoms" "CLEARED"
"OXE" "checking of 4059 mac keyboard" "customer"
"Operator andIT"
"CLEARED"
"1394" "1394" "MBTC Telehousing Paso De Blas-Maysan Bracnh" "Telehousing (Sw
itch, Audio Code and IP Phones)"
"Checking of VOIP 33220 33221 (Unable to hear Incoming & Outgoing Calls)"
"customer"
"GSG Telecoms" "CLEARED"
"1397" "1397" "Metrobank Talisay Cebu Branch" "OmniPCX Enterprise"
"OXE"
"As per initial checking unable to reach the VOIP IPs and Switch. But the Router
is Reachable " "customer"
"Daniel Diores" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"

"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"PLDT" "CLEARED"
"1419" "1419" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
"1422" "1422" "MBTC Zamboanga Main" "OmniPcx Enterprise"
"OXE Release 8.0
"
"Activation of dual Telco/changing of IP"
"customer"
"GSG"
"CLEARED"
"OXE Rel
ease 10.1"
"unlock PABX room (assist maintenance on renovation of 12th flr.
)
Monitoring APBX and IVRS"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "MBTC Naval Biliran
Trouble with Direct Line; Configure Network IP Address "
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Requesting the assistance of your engineer/s for the tagging of locals lines"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE"
"Checking of call routing"
"customer"
"Aaron" "CLEARED"
"OXE"
"requesting for your support regarding to OmniVista reporting list, we need to t
rack the unanswered call from sales"
"customer"
"Sir Roman"
"CLEARED
"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE" "check on the concern of PMO on local 640"
"customer"
"Sir Tho
ny"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Loading of new AA for Holiday and Sunday"
"customer"
"Christi
an"
"CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1"
"Standby
Engineer"
"customer"
"GSG" "CLEARED"
"1455" "1455" "CADP Batangas / Roxas Holdings"
"OXE" "Cleaning of PABX System"
"customer"
"Ms. Abby"
"CLEARED
"
"OXE Rel
ease 7.1"
"Troubleshooting of incoming calls"
"customer"
"Sir Joe
y"
"CLEARED"
"OXE Rel
ease 7.1"
"checking of conjested E1 ISDN" "customer"
"Sir Joey"
"CLEARED"
"1458" "1458" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1459" "1459" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1460" "1460" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1461" "1461" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"Open Touch Cust
omer Service (OTCS)"

"OTCS" "OTCS error encountered may 10 2016"
"custome
r"
"Ms. Elen"
"CLEARED"
"OmniPcx Office"
"OXO" "Meeting regarding Radius Network"
"customer"
"Ms. Jona"
"CLEARED"
"1464" "1464" "Eastern Telecommunications Philippines, Inc (ETPI)"
"Call Ac
couting System with Integrated Reconciliation Application v1.0" "OXO Release 5.1
"
"Technical training"
"customer"
"aldwin Salazar"
"CLEARED
"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "Activation of 3 lines" "customer"
"Jun Gorospe" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1474" "1474" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1475" "1475" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1476" "1476" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1477" "1477" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1478" "1478" "Home Credit Alabang" "IP-PABX System Migration OmniPCX Office
"
"OXO Release 7.1"
"Joint testing with PLDT for PABX maintenance"
"customer"
"Mr. Jonathan" "CLEARED"
"OXE Release 10.
0"
"Checking of VOIP (unreachable from Head Office)"
"customer"
"GSG" "CLEARED"
"1480" "1480" "ASCOTT BGC"
"Configuration of Voicemail of JDS"
"customer"
"Ms. Sandra"
"CLEARED
"
"OmniPCX
Enterprise"
"OXE" "Troubleshooting of incoming calls"
"employee"
"1482" "1482" "HDMF Imus"
"OmniPcx Office"
"OXO" "Checking of cal
l routing"
"customer"
"OmniPcx Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"1485" "1485" "Office of the Ombudsman"
"OXE"
"ISDN testing" "customer"
"JP Roldan"
"CLEARED"
"OXE Release 10.
0"
"Site survey (transfer of PABX to new location)
"
"customer"
"GSG" "CLEARED"
"1488" "1488" "HDMF Imus"

"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE Rel
ease 10.1"
"Assist Bayantel for DSL cable tracing" "customer"
"GSG"
"CLEARED"
"OXE Rel
ease 10.1"
"Transfer of locals to new rack cabinet at MDF ground flr."
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"joint inspection with your team and our SI at Metrobank San Fer
nando JASA
CLBC for the installation of (5) VoIP lines "
"customer"
"Ms. Apr
il"
"CLEARED"
"OXE Release 9.1"
"joint i
nspection with your team and our SI at Metrobank F. B Harrison Gil Puyat Branch
IB
S CSMD for the installation of (12) VoIP lines" "customer"
"GSG" "CLEARED
"
"1495" "1495" "Netsuite"
"Switch"
"Switch"
"Activty: Pull o
ut the OS6860-24 with Serial number: R3480293 Unit that we have there for Demo t
hen bring it to Weston Office at 9th Floor, Wilcon IT Hub, Chino Roces Ave., Mak
ati City
Thanks
Additional instruction: Contact Person at Westcon: Roselyn Ventenills
Please provide the name of the Engineer who's going to pull out the equipment, t
hanks.
Destination/Location: RCBC Plaza 6819 Ayala Avenue corner Sen. Gil Puyat Avenue
Makati City 1200 Philippines
Date required to: 2016-05-12 16:00:00
Contact person: Jenn Lingao
Position / department: IT
Email address: jlingao@netsuite.com
"
"Customer"
"OXE Rel
ease 10.1"
"Requesting the assistance of your engineer to assists on the sc
heduled batch migration (locals) at METROBANK HEAD OFFICE this weekend.
May 14 (Friday) 07:00PM onwards
May 15 (Saturday) 04:00PM onwards
May 16 (Sunday) 04:00PM onwards
"
"customer"
"Ms. Ruth"
"CLEARED"
"1497" "1497" "DPWH Cagayan 2nd Abulug"
OS6250 and OA5510"
"OXO" "Checking of Alcatel Switch " "employee"
"Dexter Geronimo"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Cleaning of PABX system"
"customer"
"Sir Allen"
"CLEARED"
"OXE" "request assistance for tracing those active locals with voicemail featu
re on PABX"
"customer"
"Sir Raymond" "CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"Comprehensive M
SA"
"OXE" "Requesting for your assistance in checking the numbers assigned
in
analog public access.
"
"customer"
"Sit Tony"
"CLEARED"
"1504" "1504" "PLDT 164"
"OmniPCX Enterprise (Common Hardware)" "OXE Com
mon Hardware" "Deactivation and Activation of locals" "customer"
"Ms. Van
essa" "CLEARED"
"1505" "1505" "World Citi Med QC"
"OXE" "Cleanin
g of PABX system"
"customer"
"Engr. Edilberto"
"CLEARED"
"OXE" "Meeting regarding CCS" "customer"
"Christian"
"CLEARED"
"phone transfer"
"customer"
"Ms. Clare"
"CLEARED"
"OXE" "Checkin
g of VOIP lines From 23063 To 23070 (Out of Service)
"
"customer"
"GSG" "CLEARED"
"Checking of Solarwinds"
"customer"
"IT"
"CLEARED"
nd Common Hardware"
"OXE" "MBTC Ayala Cebu
Activation of VOIP"
"customer"
"GSG" "CLEARED"
"OXE"
"Requesting for your network engineer to troubleshoot their tenant network attac
hed to Aruga-Edades 3rd floor switc"
"customer"
"Sir Emman"
"CLEARED
"
"OXO" "Install
ation of additional analog local"
"customer"
"Luigi Del Rosario Tony
Nofies" "CLEARED"
"OmniPcx
Office"
"Deliver and install RMA"
"customer"
"Norman"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "may we request for your assistance on setting back our regular voice pr
ompt" "customer"
"Ms. Desa"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Release 10.1"
"Checking of CCS (extract the total number of calls and
duration we have in local 3000 and in all the agents per day)" "customer"
"Ms. Carla"
"CLEARED"
"OXE" "Installation of 40549 IP"
"customer"
"IT"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Installation of new ESR"
"employee"
"Dexter Geronimo"
"CLEARED
"
"1543" "1543" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1544" "1544" "MBTC Telehousing Pasong Tamo Branch" "Telehousing (Switch, Au
"Deliver
y of RMA
Pull out SU"
"customer"
"GSG" "CLEARED"
pgrade and Expansion" "OXE Common Hardware" "Activty: VLAN Configurations on
LAN
-Trouble on Wifi network due to limited IP address.
Additional instruction: None
Destination/Location: NYK Intramuros
Date required to: 2016-05-19 17:00:00

Contact person: Orly Dela Cruz
Position / department: IT manager
Email address: orly.delacruz@nykfil.com.ph
"
"Customer"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"1553" "1553" "Republic Chemical Industries" "OmniPCX Office"
"OmniPcx
Office"
"Pull out defective IP phone (no ethernet link)"
"custome
r"
"Globe" "CLEARED"
"OmniPCX
Enterprise"
"OXE" "Analog trunkline joint testing by Globe"
"employe
e"
"Comprehensive M
SA"
"OXE" "No outside calls"
"customer"
"Sir Tony"
"CLEARED
"
"1557" "1557" "Tobys Sports" "OmniPCX Enterprise"
"OXE Release 9.1"
"Unable to make outside call to number 77777" "customer"
"Sir James"
"CLEARED"
"OXE" "Meeting regarding 3rd party conference"
"customer"
"Sir Chr
istian" "CLEARED"
"OXE"
"request for immediate assistance to activate permanently the DTMF on our IP PBX
."
"customer"
"Sir Norman"
"CLEARED"
"1560" "1560" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1561" "1561" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1562" "1562" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE"
"we would like to request troubleshooting of our 8008 local line. We have replac
ed the handset and still it cannot received call and make a call"
"custome
r"
"Sir Jovan"
"CLEARED"
"OmniPcx Office"
"Activty: Conduct 1st QTR PMS and repair defective APA8 boards.
Additional instruction: Please get the call flow to Ms. Lana for their AA.

Date required to: 2016-05-19 10:00:00
Contact person: Nancy Herrera
Position / department: IT Telephone Operator
"
"Customer"
"CLEARED"
"1566" "1566" "DPWH Davao City DEO" "OmniPCX Office Rack-3,OS6850, OS6250, O
A5510" "OmniPcx Office"
"Checking of ports and switch configurations"
"customer"
"Charles Brian Evangelista"
"CLEARED"
"OXO" "coordin
ate hotel electrician regarding defective telephone lines"
"customer"
"Ms. Onie"
"CLEARED"
"1568" "1568" "Netsuite"
"Switch"
"Switch"
"Pull out switch
"
"customer"
"Helvin Chu"
"CLEARED"
"OmniPcx Office"
"Upgrade and install new power cpu"
"customer"
"John Rosario" "CLEARED
"
"OmniPCX
Enterprise"
"OXE" "Checking of pabx 32 locals are not functionng" "custome
r"
"Jay Ballelos" "CLEARED"
"OmniPcx Office"
"customer"
"PLDT"
"CLEARED"
"OXE Release 10.1"
"Checking of CCS"
"customer"
"Ms. Janeth"
"CLEARED"
"1573" "1573" "Rockwell Cebu" "OmniPCX Enterprise"
"OXE" "Site survey"
"employee"
"Ara R. Caparas"
"CLEARED"
"OXE R11
.0.1" "Checking of local (no dial tone)"
"customer"
"Ms. Marvi"
"CLEARED"
"1575" "1575" "Marco Polo Hotel Cebu" "Omni-Switch OS6250"
"Switch"
"CONFIGURE CORESWITCH" "customer"
"Sir Jessie"
"CLEARED"
nd Common Hardware"
"OXE" "DUAL TELCO"
"customer"
"GSG" "CLEARED
"
nd Common Hardware"
"OXE" "MBTC CEBU TALAMBAN
DUAL TELCO
"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU MEPZ 2
Dual Telco"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU MEPZ 2
Dual Telco"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU DOWNTOWN CENTER
Dual Telco"
"customer"
"GSG" "CLEARED"
"OXE" "AA troubleshooting " "customer"

"IT"
"CLEARED"
"1586" "1586" "ASCOTT BGC"
"Join testing pf VMail with JDS"
"customer"
"IT"
"CLEARED"
"OXE"
"How to Add or connect PMS Device to PMS Server"
"customer"
"Rod Cel
estial" "CLEARED"
"OXE Release 10.1"
"troubleshooting of OmniVista" "customer"
"Ms Shan
ny"
"CLEARED"
"1589" "1589" "MBTC Telehousing Paso De Blas-Maysan Bracnh" "Telehousing (Sw
"Checking of VOIP no. is 33220 "
"customer"
"Ms. Ruth"
"CLEARED
"
"OXE"
"assistance in tracing additional live line dial tone and to assist our Chairman
and President (Executive Office) about their Phone settings problem" "custome
r"
"Sir Roman"
"CLEARED"
"OXE" "Change of IP address on both side Marikina and Cubao" "employee"
"Edwin M. Valencia"
"CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"WMSU1
"PLDT" "CLEARED"
"OXE"
"Delivery of units repaired and irrepairable" "customer"
"Sir Roman"
"CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"WMSU 2
"PLDT" "CLEARED"
"1597" "1597" "Bureau of Internal Revenue (BIR)"
"OXE" "troubleshooting on 4059 Mac" "customer"
"Edgar Rejuso" "CLEARED
"
"OXE" "Activation of locals at tower a and b" "customer"
"Pat Flores"
"CLEARED"
"Checking of 5510 router"
"customer"
"Nyda Cornejo" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OXE Release 10.
0"
Main, Nasugbu, Rosario, Balayan"
"customer"
"GSG" "CLEARED"
"1604" "1604" "ICS - ICT Support Service Corporation" "OmniPCX Office Rack 2"
"OmniPcx Office"
"request for maintenance of our PABX" "customer"
"Elmar" "CLEARED"
um"
"OmniPcx Office"
"Activation of additional local in Accounting de
pt."
"customer"
"Ms. Violy Gonzales"
"CLEARED"
"Standby engineer"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"Standby engineer"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"Standby engineer"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"Standby engineer"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
on Hardware"
"OXE Common Hardware" "change name for senior officer"
"customer"
"Walter"
"CLEARED"
"1613" "1613" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"1614" "1614" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"1615" "1615" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"1616" "1616" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"1617" "1617" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
nd Common Hardware"
"employee"
"Jonnel
T. Ponesto"
"CLEARED"
nd Common Hardware"
"employee"
"Jonnel
T. Ponesto"
"CLEARED"
nd Common Hardware"
"OXE" "standby engineer"
"employee"
"Jonnel
T. Ponesto"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Comprehensive M
SA"
"OXE" "Checking of back up battery" "customer"
"Sir Tony"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"1639" "1639" "Integrated Computesr System - ICS Greenhills" "OmniPCX Enterpr
ise R11.0"
"OXE" "verification on actual system set up" "employee"
"CLEARED"
"OXE Rel
ease 11"
"system upgrade"
"customer"
"Emmanuel Olivio"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG " "CLEARED"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"joint testing of dual telco" "employee"
"Arlene Marie An
ne Ramos"
"CLEARED"
"customer"
"GSG" "CLEARED
"
"OmniPCX Office"
"OmniPcx Office"
"PABX Labeling of locals"
"customer"
"DaniloYabillo" "CLEARED"
"OXE Rel
ease 9.0"
"MBTC San Fernando Dolores Branch
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
tenance"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Rel
ease 8.0"
"Activty: Installation of batteries (15 units)
Additional instruction: Will send an update for further instructions from Engr.
Cuevas
Destination/Location: 201 E. Rodriguez QC
Date required to: 2016-05-28 10:00:00
Contact person: Engr. Danny Cuevas
Position / department: Engineering Dept
Contact number: 0925-5260375 0917-5120527
Email address: drcuevas@dlsmc.ph
"
"1657" "1657" "DPWH Central Office"
"Customer"
"OXE"
"To retu
rn RMA for DPWH Rizal 2nd DEO" "employee"

"Richard Espiritu"
"CLEARED
"
"OXE Release 10.1"
"cannot create local 466 as per checking in our pabx thi
s local it free"
"customer"
"Sir Allan"
"CLEARED"
"OmniPCX Office"
"OmniPcx
Office"
"Creation of business acct code"
"customer"
"Sir Ste
ven"
"CLEARED"
"OXO" "assista
nce for distribution and to identify the new additional locals request" "custome
r"
"Sir Luigi"
"CLEARED"
"OXE" "Generate call sync"
"customer"
"Sir Jaydee"
"CLEARED"
"OXE Release 9.1"
"checkin
g of Alcatel Unit (unit does not ring when incoming call prompts) under VOIP 321
49 currently assigned BRD
MTP 3/F" "customer"
"GSG" "CLEARED"
"OXE R11
.0.1" "Activation of local line"
"customer"
"Ms. Marvi"
"CLEARED
"
"OXE" "Configu
ration of SNMP" "employee"
"Dexter Geronimo"
"CLEARED"
"1666" "1666" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1667" "1667" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1668" "1668" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1669" "1669" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.1"
"checking of VOIP 20330 currently installed (joint testing with
EEE)" "customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"checking of VOIP 21105 (No TFTP Response) "
"customer"
"GSG" "CLEARED"
"1674" "1674" "24 Camella Communities Isabela"
"OmniPCX Office Medium"
"OmniPcx Office"
"Checking of PABX system"
"customer"
"Sir Maw
"
"CLEARED"
um"
"OmniPcx Office"
"Activation of additional local in Accounting de
pt."
"customer"
"Violy" "CLEARED"
"OXE" "Upgrade of CPU A"
"customer"
"Christian"
"CLEARED"
"OmniPcx Office"
"OXO" "Meeting (Radius Setup)"
"customer"
"Ms. Jona"
"CLEARED
"
"OXE Release 9.1"
"Testing
of FAX (FAX Installation for Disaster Recovery)"
"customer"
"GSG"
"CLEARED"
"1680" "1680" "MBTC Telehousing Lavezares Branch"
"repair
of VOIP 35550 (out of service)" "customer"
"GSG" "CLEARED"
"OXE Release 10.0"
"checking of Alcatel Unit deployed to MB Downtown Center
Branch under VOIP 31057. Per user, Screen monitor of the unit cannot be viewed
already"
"customer"
"GSG" "CLEARED"
ouch 2.0 Multimedia Services" "OXE R11.0.1" "Activty: Loading of 4 IP user l
icenses and telephone activation

Additional instruction: N/A
Destination/Location: Yusen Logistics Philippines
Date required to: 2016-05-30 12:00:00
Contact person: Diego Cruz
Position / department: IT Manager
Email address: diego.cruz@ph.yusen-logistics.com
"
"Customer"
"CLEARED"
"1683" "1683" "TMF Philippines"
"OmniPCX Office"
"OmniPcx Office"
"Return of pull out board for isolation"
"customer"
"Johnaray Dimaun
ahan" "CLEARED"
"OXE" "Software license update"
"customer"
"Raymond Santos"
"CLEARED"
"1686" "1686" "MBTC Baesa"
"OXE Release 9.1"
"customer"
"GSG"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Pre-Con Meeting on May 27, 2016 1pm at BSP_ Davao prior
on the Installation of New PABX System"
"employee"
"Rowie ann N. Bu
enviaje"
"CLEARED"
"OXE Release 10.
0"
"checking of reported defective Alcatel Unit under VOIP 31226 (Defectiv
e handset & I/O Port) " "customer"
"GSG" "CLEARED"
"OXE" "check the AA voice recording of HealthFirst trunk line"
"custome
r"
"Ms. Yvonne"
"CLEARED"
"1691" "1691" "Rizal Commercial Banking Corporation BGC (RCBC)"
"OTCS an
d Verint"
"OTCS" "CCS Monthly Report automatic Consolidation " "employe
e"
"Kevin Briones" "CLEARED"
"1693" "1693" "World Citi Med QC"
"OXE" "PABX mo
nitoring after sudden shutdown after cleaning" "customer"
"IT"
"CLEARED
"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"1710" "1710" "Marco Polo Hotel Davao"
"OXE"
"Meeting with Engr. Jeffrey Adlawan and Christoper Panio of Marco Polo Hotel Dav
ao for the final proposed upgrading of PABX system.
"
"employee"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"PABX re
configuration" "customer"
"Mr. Marti Bismark"
"CLEARED"
on Hardware"
"OXE Common Hardware" "change name" "customer"
"Ms. Jen
"
"CLEARED"
"OXE"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"customer"
"PLDT" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OTCS an
d Verint"
"OTCS" "Project DR and Stress Test meeting"
"customer"
"Ms. Jen Ong" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO"
"Checking of PABX (all locals has noisy tone)" "customer"
"IT"
"CLEARED
"
"1726" "1726" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1727" "1727" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1728" "1728" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1729" "1729" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1730" "1730" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
Office"
"Remove cables from OS6250"
"customer"
"Sir Maw"
"CLEARED"
"OXE Rel
ease 11"
"Post transfer monitoring"
"customer"
"IT"
"CLEARED
"
"1733" "1733" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
nd Common Hardware"
"OXE" "STANDBY ENGR" "customer"
"GSG" "CLEARED
"
nd Common Hardware"
"GSG" "CLEARED
"
nd Common Hardware"
"GSG" "CLEARED
"
nd Common Hardware"
"GSG" "CLEARED
"
nd Common Hardware"
"GSG" "CLEARED
"
"OXO" "Verific
ation of telephone lines"
"customer"
"Sir Luigi"
"CLEARED"
"OXE Release 9.1"
"In move
transfer of local line 32327 at OPG-CSSD Clearing located at 2nd floor Metropar
k"
"customer"
"Ms. April"
"CLEARED"
"OXE R11
.0.1" "change name" "customer"
"Sir jojo"
"CLEARED"
"OmniPcx
Enterprise Rack 3"
"OXE" "Requesting for restart of PABX to implement and
test DISA. " "customer"
"Ruderic Gonzales"
"CLEARED"
"OmniPCX
Enterprise"
"OXE" "Checking of president unit cannot call outside"
"customer"
"Matthew Lazado"
"CLEARED"
and Ruckus Wifi"
"WIFI" "Activty: Switch Port Configurations and IP Phon
es activation at NTMA
Additional instruction: Will use NETI's PABX Licenses, IP phones shall be deploy
ed at NTMA
Destination/Location: NETI NTMA Laguna
Date required to: 2016-06-02 12:00:00
Contact person: Donald De Guzman
Position / department: IT Manager
Email address: mailtodeguzman.dm@ntma.edu.ph
"
"Customer"
"CLEARED"
"OXE Rel
ease 9.1"
Pacita and Waltermart Makiling" "customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"PLDT" "CLEARED"
"OXE"
"delivery of dect phone"
"customer"
"Michael Asuncion"
"CLEARED
"
"1752" "1752" "United Coconut Planters Bank (UCPB Savings Inc. Kalayaan)"
"OmniPCX Office R3"
"OmniPcx Office"
"customer"
"PLDT" "CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
Office"
"customer"
"PLDT" "CLEARED
"
"OXE"
"assist us on how to disable call waiting from other local number"
"custome
r"
"Sir Roman"
"CLEARED"
"OXE Rel
ease 11"
"Configuration of voice over wifi and fax over IP"
"custome
r"
"Sir Adrian"
"CLEARED"
"OXE Release 10.1"
"eua 32 defective port
check analog line in cdo pabx" "customer"
"Ms. Janeth"
"CLEARED"
"1760" "1760" "DPWH Mountain Province Bontoc" "OmniPCX Office Rack 3, OS6850,
OS6250 and OA5510"
"customer"
"Pacita
Claver" "CLEARED"
"OXE" "Pull out defective unit"
"customer"
"Christian"
"CLEARED
"
"Delivery of Alcatel swi
tch"
"customer"
"IT"
"CLEARED"
"OXE" "Remote
session of site
Masbate and Surigao Del Norte" "employee"
"Dexter Geronimo"
"CLEARED
"
"OXO" "Routing
of calls to AA "
"customer"
"IT"
"CLEARED"
"1766" "1766" "DCCD Engineering Corporation" "OmniPCX Office"
"OXO"
"Delivery of Alcatel 4028 (SU)" "customer"

"IT"
"CLEARED"
"1768" "1768" "DPWH Pangasinan 2nd DEO"
OS6250 and OA5510"
"OmniPcx Office"
"Checking of Alcatel router 5510
-usg" "employee"
"Dexter Geronimo"
"CLEARED"
"1769" "1769" "Diamond Motors Corporation"
"OmniPCX Office"
"OmniPcx
Office"
"customer"
"PLDT" "CLEARED
"
on Hardware"
"OXE Common Hardware" "Change Name" "customer"
"Ms. Gen
"
"CLEARED"
nd Common Hardware"
"OXE" "Installation of VOIP phones" "employee"
"Edwin M. Valencia"
"CLEARED"
"OTCS an
d Verint"
"OTCS" "Helpdesk cut over OXE IP phone"
"customer"
"Marlon Erecta" "CLEARED"
"OTCS an
d Verint"
"OTCS" "Helpdesk cut over OTCS uAgent integration to oxe and se
tup"
"customer"
"Marlon Erecta" "CLEARED"
"OTCS System" "OTCS" "OTCS HA
meeting"
"employee"
"Maricar Z. Cruz"
"CLEARED"
"1777" "1777" "HDMF Imus"
"OmniPcx Office"
tenance"
"customer"
"PLDT" "CLEARED"
"1778" "1778" "United Laboratories Inc Main" "PABX System Upgrade to R10.1"
"OXE Release 10.1"
"OmniVista 101" "customer"
"Christian"
"CLEARED
"
"1779" "1779" "DPWH Metro Manila 3rd DEO"
"OmniPCX Office Rack-3, OS6850,
OS6250 and OA5510"
"OmniPcx Office"
"System upgrade"
"employe
e"
"Dexter Geronimo"
"CLEARED"
"1780" "1780" "Pioneer Insurance and Surety Corp."
"OmniPcx Office Rack-3"
"OXO" "Pull out cabinet"
"customer"
"IT"
"CLEARED"
"OXE" "Deliver
y of replacement IP phone and checking of trunk in Region 11" "employee"
"Dexter Geronimo"
"CLEARED"
"OXE Release 9.0"
"Pull out defective units NPRAE-2"
"customer"
"IT"
"CLEARED"
"OXE" "Delivery of units"
"customer"
"Christian"
"CLEARED"
"OXE Release 10.1"
"Loading of new recording in IVR for ANZAR and AU/NZ"
"customer"
"Allan Manansala"
"CLEARED"
um"
"OmniPcx Office"
"Checking of locals
Need system reboot to connect OMC"
"customer"
"Ms. Violy"
"CLEARED
"
"OXE R11
.0.1" "Checking of locals (no dial tone)"
"customer"
"Ms. Marvi"
"CLEARED"
"OTCS System" "OTCS" "OTCS lo
g capture"
"customer"
"Christopher Mirabel" "CLEARED"
"OXE" "Call Accounting"
"customer"
"Christian"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"

"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"1805" "1805" "DPWH Kalinga Tabuk"
"OmniPCX Office Rack 3, OS6850, OS6250 a
nd OA5510"
"OXO" "Checking of Alcatel Router 5510-USG" "employee"
"Dexter Geronimo"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"1808" "1808" "DPWH Ilocos Sur 2nd DEO Candon City" "OmniPCX Office Rack 3,
OS6850, OS6250 and OA5510"
"OXO" "Pull out 6250-p24 and install 6250-24"
"employee"
"Dexter Geronimo"
"CLEARED"
"OTCS an
d Verint"
"OTCS" "verint Support and OTCS docs" "customer"
"Jen Ong
"
"CLEARED"
"1810" "1810" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1811" "1811" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1812" "1812" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1813" "1813" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OXE Release 10.0"
"Pull out of Alcatel Units (Spare Unit)
ACCESSORIES
ALCATEL LUCENT
MODEL: CS-LS-6224P
"
"customer"
"GSG" "CLEARED"
"SSI Ser
ver delivery assembly and installation" "employee"
"Edwin M. Valencia"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"

"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU PARK DISTRICT
Troubleshoot VOIP BH 25460"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU MANDAUE
Activation of VOIP IDD 25112" "customer"
"GSG" "CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU LAPU-LAPU
Troubleshoot VOIP BOO1 25441" "customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1827" "1827" "Metrobank Cebu Tabunok Branch" "OmniPCX Enterprise"
"OXE"
"Activation of VOIP 25504 and 25505"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"1829" "1829" "MBTC Telehousing Cubao P. Tuazon Branch"
"Telehousing (Sw
"restoration of VoIP line 31901 (No dial tone/Out of service)
Contact Person: Ms. Charm Escolano
Contact Number: 0927-361-9378 / 588-5288
"
"customer"
"GSG" "CLEARED"
"1830" "1830" "MBTC Telehousing Masangkay Magdalena Branch (with existing OXO)
"
"Switch, Audio C
odes, IP Phones"
"Checking of VOIP 33070 / 33071 (Out of Service)
Kelly Chan
244-8731
"
"customer"
"GSG" "CLEARED"
"1832" "1832" "Office of the President of the Phillipines - Manila" "OmniPcx
Enterprise"
"OXE" "Checking of boards"
"customer"
"Rodel Valerio"
"CLEARED"
"1834" "1834" "MBTC Telehousing Balintawak (Fron Edsa-Caloocan Center) Branch"
Phones"
"Check voice logger"
"customer"
"GSG" "CLEARED"
"Check v
oice logger"
"customer"
"GSG" "CLEARED"
"1836" "1836" "MBTC Telehousing Ayala Alabang Center" "Telehousing (Switch, Au
"MBTC Ma
drigal
Check voice logger"
"customer"
"GSG" "CLEARED"
"OmniPcx Office"
"OXO" "request to schedule a RADIUS - LSI VLAN activation " "customer"
"OXE"
"Requesting for assistant to re-tracing the dial tone for Local line, 6849 and
6789." "customer"
"Sir Roman"
"CLEARED"

"assistance to discuss a
nd validate data base status of our Solarwinds this is in preparation of our pla
n to replace/upgrade our server"
"customer"
"Sir Ariel"
"CLEARED
"
"1841" "1841" "Rizal Commercial Banking Corporation" "OTCS" "OTCS" "OTCS DR
set up and simulation" "customer"
"Jenny ong"
"CLEARED"
"OXO Release 7.0"
"checking of call routing"
"customer"
"OXE" "Pull out defective unit"
"customer"
"Sir Armand"
"CLEARED
"
"OXE R11
.0.1" "Change name of local 0601"
"customer"
"Ms. Marvi"
"CLEARED
"
"OXE" "Installation of OV 8770"
"customer"
"Sir Emman"
"CLEARED
"
Office"
"Loading of IP license and config"
"customer"
"Mr. Edi
lbert Catembung"
"CLEARED"
"1847" "1847" "Phil Pharmawealth"
"OmniPCX Office"
"OmniPcx Office"
"Activty: Conduct Technical and Users Training
Additional instruction: Sir Dex will provide the schedule
Destination/Location: PSE East Tower Ortigas Pasig City
Date required to: 2016-06-08 11:00:00
Contact person: Roy Rivera
Position / department: IT Head
"
"Customer"
"CLEARED"
"OXE" "Activty: Client Rockwell the Grove requesting to assist for their exist
ing local number with out Dial Tone.
Additional instruction: May we request again Sir Marco Perez to conduct assistan
ce regarding trouble detected.
Destination/Location: Rockwell the Grove CD and EF
Date required to: 2016-06-09 17:00:00
Contact person: Rico Gicaro
Position / department: Supervisor
Email address: ricog@rockwell.com.ph

"
"Customer"
"CLEARED"
"1849" "1849" "MBTC QC Rotonda Center"
"OXE Rel
ease 10.0"
"check the following Alcatel Units requested by the officers for
replacement" "customer"
"Ms. April"
"CLEARED"
"OXE" "Checking of ABC-F link in Laguna"
"customer"
"Christian"
"CLEARED"
"OmniPcx
Office"
"customer"
"IT"
"CLEARED
"
"deliver
y of repaired phone to KGLI Asia"
"customer"
"chit natividad"
"CLEARED"
"OXE Rel
ease 10.1"
"Transfer of locals from GF annex to 4F annex" "customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Troubleshooting of GSM Gateway for IBS CSMD (no incoming)"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Migration of local"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Transfer of local from old MDF to new closed cabinet" "custome
r"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Migration of locals" "customer"
"GSG" "CLEARED"
"OXE"
"Install local phones" "customer"
"Aaron or Emman"
"CLEARED"
"OXO"
"Deliver 2 digital units"
"customer"
"Louie Oxima" "CLEARED"
"1861" "1861" "Home Credit Alabang" "IP-PABX System Migration OmniPCX Office
"
"OXO Release 7.1"
"PABX Shutdown (call out)"
"customer"
"Mr. Jonathan Atanacio" "CLEARED"
"1862" "1862" "Trends and Technologies Inc. (ANALOG Device)" "OmniPCX Office
RCE Large"
"OmniPcx Office"
"Reconfiguration of Aruba controller"
"customer"
"IT"
"CLEARED"
"1863" "1863" "MBTC Telehousing Tutuban (merged with Tutuban Ctr Mall II) bran
ch"
"Switch, Audio C
odes, IP Phones"
"installation of one (1) VoIP line"
"customer"
"Ms. April"
"CLEARED"
"OXE Rel
ease 10.1"
"Migration "
"customer"
"GSG" "CLEARED"
"Activty: Meeting (re: Recent PM Activities)
Additional instruction: n/a
Destination/Location: St. Francis Shangri-la
Date required to: 2016-06-13 15:00:00
Contact person: Allen Carlos
Position / department: Chief Engineer
Email address: allen.carlos@tsfsp.com

"
"Customer"
"CLEARED"
"OXO" "Loading
of license and configuration of 20 IP phones" "employee"
"Patricia Cake R
amirez" "CLEARED"
"1867" "1867" "HDMF La Union" "OmniPcx Office Meduim" "OXO" "Checking of PAB
X"
"customer"
"PLDT" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Change gateway"
"customer"
"Ms. Jonalyn"
"CLEARED"
"1871" "1871" "ASCOTT BGC"
"Modification of existing local"
"customer"
"Marvin"
"CLEARED
"
"OXE" "DPWH No
rth Manila DEO
Upgrade system firmware and license"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "Fixing
problem issue on multi AA
DEO to NCR and Co vice versa" "employee"
"Dexter Geronimo"
"CLEARED
"
"OXE" "System Upgrade"
"customer"
"Sir Armand"
"CLEARED"
"OXE" "Pull out defective board"
"customer"
"Sir Armand"
"CLEARED
"
"1877" "1877" "Alcatel"
"PABX 4400 (Release 7.0) System Upgrade"
"OXE Release 7.0"
"Pull out 4038 IP phone for DPWH Capiz 2nd DEO" "custome
r"
"Ms. Paula"
"CLEARED"
"OXE" "DPWH Qu
ezon City 1st DEO
Updating of system release and patches
Loading of new license" "employee"
"Dexter Geronimo"
"CLEARED"
"OXE Release 10.1"
"Remote access refresh system CPU switch over" "custome
r"
"Ms. Janeth"
"CLEARED"
"OXE" "Pull out laptop and Alcatel 4018"
"customer"
"Christian"
"CLEARED"
"OXE" "Delivery and installation of 8038 and Jabra motion Bluetooth headset"
"customer"
"Christian"
"CLEARED"
"OXE Rel
ease 10.1"
"Audit phonebook of mbtc main" "customer"
"Ruth Lee"
"CLEARED"
Enterprise"
"OXE" "Deliver and install eZ32 board as SU" "customer"
"Sir Rodel"
"CLEARED"
and Ruckus Wifi"
"OXE" "upgrade the PABX Static patch "
"custome
r"
"Ms. Lea"
"CLEARED"
"1888" "1888" "TESI (End User) NYK PHIL (Intramuros)" "OmniPCX Enterprise"
"OXE Release 10.1"
"upgrade the PABX Static patch "
"customer"
"Ms. Lea"
"CLEARED"
"1889" "1889" "Rizal Commercial Banking Corporation" "OTCS" "OTCS" "pull ou
t of DR desktop andtransfer to rcbc bgc"
"customer"
"Jenny Ong"
"CLEARED"
"OmniPcx Office"
"OXO" "Prevent
ive Maintenance"
"customer"
"PLDT" "CLEARED"
"1891" "1891" "MBTC Lagro"
"customer"
"GSG" "CLEARED
"
"Voice Logger" "Arranque branch not recording" "customer"
"Daisy Senar"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"1909" "1909" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"PABX installation"
"employee"
"Winston C. Atie
nza"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"MBTC Iznart Branch
Installation of new VOIP Phone for Maam Patricia
"
"customer"
"GSG" "CLEARED"
"1917" "1917" "Rizal Commercial Banking Corporation" "Maintenance Contract fo
r HP Tipping Point"
"HP Tipping Point"
"get logs for error occur when c
reating Policies"
"customer"
"Sir Fred"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Release 9.1
"
"customer"
"GSG" "CLEARED"
"OXE"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"GSG" "CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"customer"
"PLDT" "CLEARED"
pgrade and Expansion" "OXE Common Hardware" "Monitoring of coreswitch"
"customer"
"IT"
"CLEARED"
"OXE" "Pull ou
t units"
"employee"
"Dexter Geronimo"
"CLEARED"
"OmniPCX
Enterprise"
"OXE" "Test Club IP Phone on SF300- not working
Isolation, We used RLC IP Phone on SF300 and it is working but the Club unit is
not working
"
"customer"
"Adrian Villegas"
"CLEARED"
"OXE" "DPWH An
geles Sub DEO
System Upgrade (OXO)" "employee"
"Dexter Geronimo"
"CLEARED"
"1931" "1931" "MBTC Telehousing Sta. Mesa Branch"
"checkin
g of VOIP 33510 (Out of Service)"
"customer"
"Ms. Ruth Lee" "CLEARED
"
"OXE" "DPWH Pa
mpanga 2nd DEO
"Dexter Geronimo"
"CLEARED"
"1934" "1934" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1935" "1935" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1936" "1936" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1937" "1937" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1938" "1938" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"1940" "1940" "Camella South (Camella Homes, Alabang)"
"OmniPCX Enterpr
ise"
"OmniPcx Office"
"Delivery of power supply"
"employee"
"OXE Release 10.1"
"Activty: POC of dual sim router
Destination/Location: PSBank office
Date required to: 2016-06-29 10:30:00
Contact person: frederick Chan
Position / department: network and communication head
Email address: fbchan@psbank.com
"
"Customer"
"Maricar Z. Cruz"
"CLEARED"
"OXE"
"Checking of 1 local no incoming call" "customer"
"Ray Abad"
"CLEARED
"
"1945" "1945" "San Miguel Mandaue"
"Alcatel-Lucent OmniSwitches" "Switch"
"Replacement of New OS6850E-24X Coreswitch"

"customer"
"IT"
"CLEARED
"
"OXE Release 9.1"
"Dual te
lco testing"
"employee"
"Edwin M. Valencia"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE" "UPGRADE
OF PABX"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "UPGRADE
OF PABX"
"employee"
"Dexter Geronimo"
"CLEARED"
"Users training/check so
larwinds"
"customer"
"IT"
"CLEARED"
"OmniPcx Office"
"OXO"
"Installation of replacement backup battery for PABX
Checking of local 504 (no dial tone)
Checking of trunklines (2 out of 4 has no dial tone)
Checking of local 320 (no dial tone)" "customer"
"IT"
"CLEARED"
"1955" "1955" "Ten Knots Development Corporation (El Nido) Makati"
"OmniPcx
Enterprise"
"OXE" "Delivery of AP"
"employee"
"Roxanne S. Mart
inez" "CLEARED"
"OmniPcx Office"
"OXO" "Activty: Site inspection for additional cabinet of PABX
Additional instruction: Kindly check the area of their PABX room for the additio
nal cabinet, need the exact size of the cabinet that will include in our proposa
l.
Destination/Location: FPG Head Office
Date required to: 2016-06-15 10:30:00
Contact person: tony de guzman
Position / department: Admin Head
Email address: tdguzman@fpg.com.ph
"
"Customer"
"Maricar Z. Cruz"
"CLEARED"
"1957" "1957" "DG3 IDOCS INC."
"Activty: Mr. Polly Belonza requested for a check up service of their PBX in lin
e for LAN cabling project of their extension office and to check for the added p
hones that they will be installing on the new office.
Additional instruction: Please test and check for possible additional phones.
Destination/Location: 2604 Union bank Plaza Building Meralco Avenue cor. Sapphir
e Street Ortigas Pasig City
Date required to: 2016-06-15 14:00:00

Contact person: Mr. Polly Belonza and Mr.Marlon Borromeo
Position / department: IT Officers
Contact number: 638-2676 loc. 112
Email address: polly.belonza@dg3.com.ph
"
"Customer"
"Rodello Monteverde"
"CLEARED"
"OXO"
"Call duration is exceeded "
"customer"
"Sir Louie"
"CLEARED"
"OmniPCX Office"
"OmniPcx
Office"
"customer"
"Sir Steven"
"CLEARED
"
"OXE" "DPWH CE
BU 2ND DEO TALISAY CITY
UPGRADE OF PABX"
"employee"
"Dexter Geronimo"
"CLEARED"
"SLI-16
Board (16 analog line and 3 IP lines)" "OmniPcx Office"
"Call routing (o
perator to DISA) "
"customer"
"IT"
"CLEARED"
"OXE" "Checking of IDD/NDD" "customer"
"Jaydee"
"CLEARED"
"1963" "1963" "MBTC Telehousing Don Antonio Heights Branch" "Telehousing (Sw
"Request to check VOIP line 33240 (Out of Service) "
"customer"
"GSG"
"CLEARED"
"OXE Rel
ease 10.1"
"customer"
"GSG" "CLEARED
"
"OXE Rel
ease 10.1"
"MBTC Rizal Ave. Palawan
Preventive Maintenance "
"customer"
"GSG" "CLEARED"
"1966" "1966" "Integrated Computesr System - ICS Greenhills" "OmniPCX Enterpr
ise R11.0"
"OXE" "Delivery of alcatel 4019 (replacement)"
"custome
r"
"Sir Clint"
"CLEARED"
"OXE" "Checkin
g of OV 8770
Related to ticket #1943"
"customer"
"Sir Aldrin"
"CLEARED"
"OXE Release 10.1"
"Activty: call log of NDD for the past 3 months (globe a
nd smart)
Destination/Location: PSBank head office
Date required to: 2016-06-17 11:00:00
Contact person: frederic Chan
Position / department: network and communication
Email address: fbchan@psbank.com.ph
"
"Customer"
"Maricar Z. Cruz"
"CLEARED"
on Hardware"
"OXE" "Change Analog line to digital set."
"customer"
"sir Julius"
"CLEARED"
"OXE" "Deliver
y of Replacement unit and pull out of service unit."
"employee"
"Dhexter
Villa" "CLEARED"
"Delivery and installati
on of Switch (replacement)"
"customer"
"IT"
"CLEARED"
"Pull out telephone"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE" "Activation of locals" "customer"
"IT"
"CLEARED"
tenance"
"customer"
"PLDT" "CLEARED"
Enterprise"
"OXE" "Technical and users traning" "customer"
"Rodel V
alerio" "CLEARED"
"check t
he connections of VOIP line 39180
Per user VOIP line which was disconnected after Logic Solutions (Mr. Louie Sace) in
stalled another hub in the main port of the branch last Friday and Saturday. "
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.1"
"customer"
"GSG" "CLEARED
"
"1980" "1980" "MBTC Telehousing Karuhatan-Valenzuela Branch" "Telehousing (Sw
"Requesting your assistance in checking the configuration of Karuhatan Valenzuel
a. Still Offline"
"customer"
"GSG" "CLEARED"
"1981" "1981" "San Sebastian College and Recoletos" "OMniPCX Office"
"OXO" "Activty: External Kick off
Additional instruction: with implem engr. Dexter Geronimo
Destination/Location: Cavite
Date required to: 2016-06-17 12:00:00
Contact person: Fe Angeline Macatula
Position / department: it dept.
Contact number: 0917 3032449
"
"Customer"
"File se
rver and DR infrastructure proposal"
"customer"
"Terence (RM)" "CLEARED
"
"Voice Logger" "Metrobank Main Verint 2.1 project meeting"
"employee"
"CLEARED"
"OXE" "assista
nce on how to activate qwerty keypad on 8029 phone"

"customer"
"Gary"
"CLEARED"
"OXO"
"Meeting with COO"
"customer"
"Louie" "CLEARED"
"1988" "1988" "ASCOTT BGC"
"Checking of local 82101"
"customer"
"IT"
"CLEARED"
"joint testing with PLDT to isolate the issue with R11 Regional Office trunk lin
e"
"customer"
"Charles"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OXE Release 9.1"
"checkin
g of VOIP 32380 under Mr. Tony Tobias " "customer"
"GSG" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.1"
"may we request the assistance of your team on the Deactivation
& Activation of Locals @ 3/F Annex affected by the renovations on the following
dates please." "customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"in-move
transfer of VOIP 33009 "
"customer"
"GSG" "CLEARED"
"OmniPCX Enterprise R11.1 Upgrade Operat
or and Phone" "OXE" "Checking of 2 locals" "customer"
"Sir JP"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE" "request for your assistance to transfer 5 locals of our Product Support
Department to their new work area "
"customer"
"Ms. Susan"
"CLEARED
"
"2022" "2022" "DPWH Palawan 1st Roxas"
OS6250 and OA5510"
"OXO" "Checking of IP phones and router"
"employe
e"
"Dexter Geronimo"
"CLEARED"
"2024" "2024" "Rockwell Primaries Development Corporation"
"OmniPCX Office
(Rockwell Land Corporation)"
"OXO" "Migration of Primaries PABX to Block 9
PABX" "customer"
"Sir Adrian"
"CLEARED"
"OmniPcx Office"
"OXO" "Requesting for the schedule to conduct config activity"
"custome
r"
"Tony De Guzman"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Changing digital line to analog for directors phone"
"customer"
"Sir Jerome"
"CLEARED"
"OmniPcx Office"
"OXO"
"checking of locals"
"customer"
"Sir Lloyd"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"2040" "2040" "Boutique Hotel Puerto Princesa CEPU INC"
"OmniPCX Office
IP-PBX" "OXO" "Troubleshooting of room status"
"employee"
"Roxanne
S. Martinez" "CLEARED"
"2041" "2041" "MBTC Bacolod North Drive"
"OXE Rel
ease 10.0"
"Fix digital phone (no dial tone)"
"customer"
"GSG"
"CLEARED"
"OXE" "DPWH Za
mbales 1st DEO
System Upgrade" "employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "DPWH Za
mbales 2nd DEO
System upgrade" "employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "check the configuration of CCS and OXE and can we add a voice record"
"customer"
"Christian "
"CLEARED"
"Pull out Alcatel switch
"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"OmniPcx Office"
"OXO Release 8.2
"
"Meeting regarding AA" "customer"
"Sir Mike"
"CLEARED"
"pull ou
t the Bittel Items at BAI Hotel Cebu " "employee"
"Roxanne S. Martinez"
"CLEARED"
"OXE" "DPWH Nu
eva Ecija 2nd DEO
"Dexter Geronimo"
"CLEARED"
"OXE" "DPWH Nu
eva Ecija 2nd DEO
"Dexter Geronimo"
"CLEARED"
"2050" "2050" "DPWH Bataan 2nd DEO" "OmniPCX Office"
"OmniPcx Office"
"System Upgrade"
"employee"
"Dexter Geronimo"
"CLEARED"
"2051" "2051" "DPWH Bataan 2nd DEO" "OmniPCX Office"
"OmniPcx Office"
"DPWH Bataan 1st DEO
"Dexter Geronimo"
"CLEARED"
"2053" "2053" "PLDT Dansalan" "OmniPCX Enterprise"
"OXE" "Audit document"
"employee"
"CLEARED"
"customer"
"Ms. Claire"
"CLEARED"
"2055" "2055" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2056" "2056" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2057" "2057" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2058" "2058" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2059" "2059" "MBTC Telehousing Xavierville Branch" "Telehousing (Switch, Au
"Request
for immediate in-move transfer of METROBANK XAVIERVILLE BRANCH VOIP 33550 from
"customer"
"GSG" "CLEARED"
BOO CIV to Branch Head s Area."
"OXE Release 9.1"
"checkin
g/restoration of VoIP line 32304 (OUT OF SERVICE) "
"customer"
"Ms. Apr
il"
"CLEARED"
"OXE Release 10.1"
"blocking of incoming number 8657817" "customer"
"Allan Manansala"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Requesting for the schedule to conduct config activity"
"customer"
"Sir Tony"
"CLEARED"
"Meeting about Solarwind
s"
"customer"
"IT"
"CLEARED"
"OmniPcx Office"
"OXO" "Activty: Pull out of defective phones
Additional instruction: at least 2 person will pull out
Destination/Location: Makati city
Date required to: 2016-06-24 10:30:00
Contact person: jonalyn Solomon
Position / department: admin assit.
Email address: jmsolomon@fpg.com.ph

"
"Customer"
"Maricar Z. Cruz"
"CLEARED"
"OXE Release 10.1"
"Disabling VM" "customer"
"IT"
"CLEARED"
"OXO" "Activat
ion of 2 locals"
"customer"
"IT"
"CLEARED"
"Pull out OS6850E-24X fr
om ASEANA to MAAX"
"customer"
"IT"
"CLEARED"
"2074" "2074" "Rustan Commercial Corp."
"OmniPCX Office Rack 2" "OmniPcx
Office"
"Activation of IDD/NDD" "customer"
"IT"
"CLEARED"
"OXE" " configure of Call Accounting" "customer"
"Christian"
"CLEARED
"
"2076" "2076" "MBTC Baesa"
"OXE Release 9.1"
"customer"
"GSG"
"CLEARED"
"OmniPCX
Enterprise"
"OXE" "checking of locals"
"customer"
"Jay Ballelos"
"CLEARED"
"Comprehensive M
SA"
"OXE" "Loading of license"
"customer"
"Anthony Meneses"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
udioCodes"
"Switch 6250" "Preventive Maintenance
"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE" "DPWH Ta
rlac 1st DEO
"Dexter Geronimo"
"CLEARED"
"OXE" "DPWH Ta
rlac Sub DEO
"Dexter Geronimo"
"CLEARED"
"OXE Rel
ease 9.0"
"Stnadby Engineer"
"customer"
"GSG" "CLEARED"
"2112" "2112" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2114" "2114" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2115" "2115" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2116" "2116" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2118" "2118" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2119" "2119" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2120" "2120" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2121" "2121" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2122" "2122" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"not working Operator console
"
"customer"
"Sir Nestor"
"CLEARED"
"2129" "2129" "ASCOTT BGC"
"Checking of Alcatel 4059 assistant and local 7004"
"customer"
"IT"
"CLEARED"
"OXE Release 9.0"
"Standby engineer after upgrade"
"customer"
"Sir Mike"
"CLEARED"
"OXE" "Checkin
g of GA 2 board"
"customer"
"IT"
"CLEARED"
"2132" "2132" "DG3 IDOCS INC."
"isolate trunkline with noisy line"
"customer"
"IT"
"CLEARED"
"OXE" "request your assistance for the transfer of below local lines from 22th
to 45th Floor of GT Towe"

"customer"
"Ms. Susan"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Activation of broadcasting announcement
Activation of Manager-Secretary Features"
"customer"
"MS. Jen"
"CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OXO" "Checkin
g of locals"
"customer"
"IT"
"CLEARED"
"OXE Rel
ease 10.1"
"Migration of locals" "customer"
"GSG" "CLEARED"
"OXE" "Cleaning of PABX"
"customer"
"IT"
"CLEARED"
"OTCS System" "OTCS" "OTCS Di
aler new requirement for credit department meeting"
"customer"
"Don Tri
nidad" "CLEARED"
Office"
"customer"
"PLDT" "CLEARED
"
"OmniPCX
Enterprise"
"OXE" "Transfer of locals"
"customer"
"IT"
"CLEARED
"
"OXO"
"Return of repaired units"
"customer"
"Sir Louie"
"CLEARED"
"2146" "2146" "MBTC Downtown Center (Cebu)" "OmniPCX Enterprise Crystal M3 a
nd Common Hardware"
"OXE" "Checking of Dual Telco Connection"
"employe
e"
"Edwin M. Valencia"
"CLEARED"
nd Common Hardware"
"OXE" "MBTC CEBU GUADALUPE BRANCH
Checking of Dual Telco Connection"
"employee"
"Edwin M. Valencia"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"customer"
"PLDT" "CLEARED"
"2149" "2149" "MBTC Telehousing Karuhatan-Valenzuela Branch" "Telehousing (Sw
"Dual telco testing"
"customer"
"GSG" "CLEARED"
"2150" "2150" "Kawasaki Motors Phils. Inc"
"OmniPcx Office"
"OXO Rel
ease 7.1"
"customer"
"IT"
"CLEARED
"
"2151" "2151" "Victaland Carcar (Mandaue - New Site)" "OmniPCX Office Compact"
"OmniPcx Office"
"Checking of outgoing call"
"customer"
"IT"
"CLEARED"
"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"OXE"
"Checking of report (Call accounting)" "customer"
"Mathew"
"CLEARED
"
"OXE Release 9.1"
"Checkin
g of local 32557"
"customer"
"GSG" "CLEARED"
"OmniPCX Enterprise, Add-on Veri
nt project 143, voice and screen recording"
"OXE" "Checking of softphone"
"customer"
"Ms. Kara"
"CLEARED"
"OXE" "DPWH Ce
bu 1st DEO
Upgrade of PABX OXO to Release 10"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "Prevent
ive Maintenance"
"customer"
"GSG" "CLEARED"
"2160" "2160" "ASCOTT BGC"

"Conflict of IP address on local 7704" "customer"
"Sir Rudolf"
"CLEARED
"
"OXE"
"Requesting for Eng r. to fix the problem of call waiting and call routing on Monday
July 4, 2016." "customer"
"Sir Roman"
"CLEARED"
"2162" "2162" "DPWH Metro Manila 3rd DEO"
"OmniPCX Office Rack-3, OS6850,
OS6250 and OA5510"
"OmniPcx Office"
"Loading of AA music on hold and
checking of local 35516"
"customer"
"Christine de Guzman" "CLEARED
"
under PO"
"OXE" "Omnivista 8770 upgrade"
"customer"
"John Ma
tthew Candanido"
"CLEARED"
"OXE R11
.0.1" "Checking of local"
"customer"
"Ms. Marvi"
"CLEARED"
"OXE Release 9.1"
"pull ou
t defective 4029"
"customer"
"GSG telecoms" "CLEARED"
"2167" "2167" "Block 9"
"OmniPCX Enterprise Common Hardware"
"OXE Com
mon Hardware" "caller ID on primaries trunklines
no voice dialer on IP deskphone mobile" "customer"
"adrian"
"CLEARED
"
"deliver
y and installation of teldatrouter"
"customer"
"GSG Telecoms" "CLEARED
"
"2169" "2169" "MBTC Telehousing Aguirre- Salcedo Branch"
"Telehousing (Sw
"repair of VOIP line 34411 (No Ethernet Link)" "customer"
"GSG" "CLEARED
"
"OXE" "Enabling Paging in a phone"
"customer"
"Sir Emman"
"CLEARED
"
"OmniPCX Office"
"OmniPcx Office"
"Change local number" "customer"
"Ms. Jona"
"CLEARED"
"OXE" "Update of software license"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE Rel
ease 11"
"system working
checking of locals
block 9 unable to call PPM locals"
"customer"
"Adrian Villegas"
"CLEARED"
"OXE Release 10.0"
"Requesting assistance on the installation of replacemen
t unit for local 31057 at Metrobank Downtown Center Branch."
"customer"
"Ms. April"
"CLEARED"
"OXE Rel
ease 11"
"Technical support(post upgrade)
Configuration of audiocodes"
"customer"
"Adrian Villegas"
"CLEARED
"
"WIFI"
"Checking of I-touch/Ruckus " "customer"
"Sir Rod"
"CLEARED"
"Dual te
lco"
"customer"
"GSG" "CLEARED"
"OXE" "MBTC Dagupan Ta
puac Branch
Installation of 4008 for BBD" "customer"

"GSG" "CLEARED"
"OmniPCX
Enterprise"
"OXE" "Checking of trunkline" "customer"
"Sir Arvin"
"CLEARED"
"OXE Release 10.1"
"Checking of IP phone " "customer"
"MS. Shanie"
"CLEARED"
"2182" "2182" "MBTC Telehousing Bustillos-Sampaloc Branch"
"Telehousing (Sw
"Checking of VOIP (out of service)"
"customer"
"GSG" "CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"OmniPCX Enterprise R11.1 Upgrade Operat
or and Phone" "OXE" "checking of phone problem is phone is ringing but the p
hone is not actually ringing" "customer"
"Juan Paolo"
"CLEARED"
"2201" "2201" "MBTC Davao"
"OXE" "Stand by engine
er"
"customer"
"GSG" "CLEARED"
"2202" "2202" "MBTC Davao"
er"
"customer"
"GSG" "CLEARED"
"2203" "2203" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2204" "2204" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2205" "2205" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2206" "2206" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2207" "2207" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2208" "2208" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"Check SQL product key"
"customer"
"IT"
"CLEARED"
"2210" "2210" "MBTC Telehousing Addition Hills Branch (MBTC Ortigas Emerald 23
rd floor)"
"Switch,
"installation of (4) VOIP lines"
"custome
r"
"GSG" "CLEARED"
"OmniSwitches" "Switch"
"Testing regarding connection from NYKFIL to NTMA"
"customer"
"Ms. Lea
"
"CLEARED"
pgrade and Expansion" "OXE Common Hardware" "Testing regarding connection fr
om NYKFIL to NTMA"
"customer"
"Ms. Lea"
"CLEARED"
"OXE Rel
ease 7.1"
"Testing and checking of extended edition 4028" "customer"
"Sir Joey"
"CLEARED"
"OXE Release 9.0"
"Activty: Pending activities from last installation - lo
ading of software license, fixing of keyboard, reboot voice prompt
Additional instruction: Look for Alfred Samonte
Date required to: 2016-07-07 07:00:00
"
"Customer"
"OXE R11
.0.1" "Activty: Pending installation of phone at Sir Jojo Masa's office.
Additional instruction: Look for Jojo Masa
Destination/Location: U.N Ave Manila
Date required to: 2016-07-07 11:00:00
"
"Customer"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPCX
Enterprise"
"OXE" "continuation of ticket#2144
transfer of local 7443" "customer"
"Matthew Lazado"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"2222" "2222" "Marco Polo Hotel Cebu" "Omni-Switch OS6250"
"Switch"
"Site Visit & Project Proposal" "employee"
"FAith Ann Lorenzo"
"CLEARED
"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"2224" "2224" "San Miguel Mandaue"
"OXE" "Install
ation of Replacement: 1 UPS and 1 Fiber Media Converter; Pullout of Defective It
ems"
"customer"
"IT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"2226" "2226" "San Sebastian College and Recoletos" "OMniPCX Office"
"OXO" "Loading of AA" "customer"
"IT"
"CLEARED"
Office"
"Replacing of AMIX board"
"customer"
"Sir Maw"
"CLEARED"
s)"
"OXE" "analog phone no incoming call."
"customer"
"Jonas"
"CLEARED"
"OXE Release 9.1"
"install
ation of two (2) VoIP lines " "customer"
"GSG" "CLEARED"
"checkin
g of local 39180"
"customer"
"GSG Telecoms" "CLEARED"
"OXE Rel
ease 11"
"Activation of local 1260 (analog/audiocodes) at 8 rockwell"
"customer"
"Adrian Villegas"
"CLEARED"
"2237" "2237" "MBTC Telehousing Pureza-R. Magsaysay Blvd. Brach"
"Telehou
"Checking of VOIP (No TFTP Response)" "customer"
"GSG" "CLEARED"
"OmniPCX
Enterprise"
"OXE" "Checking of IP phone" "customer"
"Sir Matt"
"CLEARED"
"Joint testing with PLDT"
"customer"
"Arnel Namuag" "CLEARED"
"OXE" "Check vacant ISDN line"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"OmniPCX Office"
"OmniPcx Office"
"Testing of E1 ISDN with PLDT" "employee"
"Jonnel T. Ponesto"
"CLEARED
"
mon Hardware" "installation of two (2) local lines
c/o MELANIE VIRAY"
"customer"
"Ruth Lee"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"

"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
on Hardware"
"OXE Common Hardware" "Create meet me conference and change na
me of locals" "customer"
"Ms. Gen"
"CLEARED"
"2260" "2260" "Parque Espana" "OmniPcx Office"
"OXO Release 7.1"
"customer"
"Sir Arnulf"
"CLEARED"
"2261" "2261" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2262" "2262" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"2268" "2268" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2269" "2269" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2270" "2270" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"Voice Logger" "Verint TSAPI troubleshooting and monitoring" "employee"
"Edwin M. Valencia"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Tracing of E1-R2 trunk. No incoming, outgoing calls
"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE" "Unilab Cebu
Checking of GSM gateway"
"customer"
"IT"
"CLEARED"
"OXE Release 10.1"
"Pull out if UA32 board"
"customer"
"Ms. Jan
eth"
"CLEARED"
"OXE"
"Unable to in-service locals" "customer"
"IT"
"CLEARED"
"OmniPcx Enterpr
ise M3 Cabinet" "OXE" "Configuration of link from CEM (OXE) to central (Cisco)
via ABC-F network
Delivery of unit"
"customer"
"Sir Ed"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OmniPcx
Office"
"Check Operator Console Keyboard"
"customer"
"IT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OmniPCX Office

"OXO" "Checking of OV"
"customer"
"IT"
"CLEARED"
"OXE Release 10.1"
"Checking of trunks (congestion)"
"customer"
"Ms. Janeth"
"CLEARED"
"OXE" "Checking of defective units" "customer"
"Update incoming call routing of 8 rockwell/primaries trunklines set PPM IP phon
es to download binaries in preparation for Friday migration"
"customer"
"IT"
"CLEARED"
"Comprehensive M
SA"
"OXE" "Checking of logs"
"customer"
"IT"
"CLEARED"
"OmniPCX
Enterprise"
"OXE" "request for your assistance to deploy one of your tech
support to assists us during the recording period for the assurance of quality a
nd accuracy of our set up and configuration." "customer"
"Sir Ruderic"
"CLEARED"
"OXO" "Checkin
g of local 203" "customer"
"IT"
"CLEARED"
"OXE Release 10.
1.1"
"DPWH Malolos Bulacan
"Dexter Geronimo"
"CLEARED"
"OXE Release 10.
1.1"
"DPWH Bulacan 2nd DEO
"Dexter Geronimo"
"CLEARED"
"DZ Card
Call out
experiencing hard time in connecting to our valued clients but incoming calls is
fine" "customer"
"Karen Lachica" "CLEARED"
nd Common Hardware"
"employee"
"Michael
Belarmino"
"CLEARED"
nd Common Hardware"
"employee"
"Michael
Belarmino"
"CLEARED"
"2331" "2331" "DPWH Bohol 2nd"
"OmniPcx Office"
"OXO Release 8.1
"
"OXO Upgrade to release 10"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
nd Common Hardware"
"employee"
"Cesar E
nrique C. Quinte"
"CLEARED"
"2333" "2333" "DPWH Bohol 3rd Deo"
"OmniPCx Office"
"OXO Release 8.1
"
"OXO Upgrade to release 10"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
nd Common Hardware"
"employee"
"Michael
Belarmino"
"CLEARED"
"2335" "2335" "DPWH Bohol 1st"
"OmniPCX Office"
"OXO Release 8.1
"
"Upgrade to release 10" "employee"
"Jonnel T. Ponesto"
"CLEARED
"
nd Common Hardware"
"employee"
"Michael
Belarmino"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Ran
il"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Ran
il"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Ran
il"
"CLEARED"
"2358" "2358" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2359" "2359" "MBTC Davao"
er"
"customer"
"GSG" "CLEARED"
"2360" "2360" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2361" "2361" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2362" "2362" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 10.0"
"Installation of 2 voip Phones" "customer"
"GSG" "CLEARED
"
"2374" "2374" "Navarro Amper and Co. Cebu (Manabat)" "OmniPCX Enterprise"
"OXE Release 10.0"
"Pull out defective board"
"customer"
"Sir Don
don"
"CLEARED"
"OXE" "check the Media Gateway of Davao Office and IP Phone" "customer"
"Christian"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXO"
"Delivery of Alcatel unit"
"customer"
"IT"
"CLEARED"
"OXE" "Trouble
shooting of Manually forward calls"
"customer"
"Sir Dom"
"CLEARED
"
"2393" "2393" "MBTC Telehousing Edsa Munoz Market Branch"
"Telehousing (Sw
"Request to check VOIP 34940 (Out of Service)" "customer"
"GSG" "CLEARED
"
"OXE"
"delivery of DECT8232 RMA"
"employee"
"Jonnel T. Ponesto"
"CLEARED
"
on Hardware"
"OXE Common Hardware" "Change name and create dial by name"
"customer"
"Ms. Gen"
"CLEARED"
"2400" "2400" "Vistaland Bohol"
"OmniPCX Office"
"OmniPcx Office"
"customer"
"Sir Maw"
"CLEARED"
"2405" "2405" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2406" "2406" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2407" "2407" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2408" "2408" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2409" "2409" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"2415" "2415" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2416" "2416" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2417" "2417" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"2418" "2418" "MBTC Davao"
r"
"employee"
"Jonnel T. Ponesto"
"CLEARED"
"OmniPCX Office
"OXO" "Checking of OV (incomplete report gener
ation)" "customer"
"Sir Adrian"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"2449" "2449" "Lafarge Cement Service Phil - Norzagaray"
"OmniPCX Enterpr
ise"
"OXE Release 10.1"
"System Upgrade"
"customer"
"IT"
"CLEARED"
"2451" "2451" "Lafarge Cement Service Phil - Batangas"
"OmniPcx Enterpr
ise"
"OXE" "System Upgrade"
"customer"
"IT"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"2461" "2461" "DPWH NEGROS OR. 1ST DEO BINDOY"
"OmniAccess 5510"
"Router"
"Installation of 6400 switch" "employee"
"Dexter Geronimo
"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXE" "checking of defective telephone sets" "custome
r"
"Jerome Gervacio"
"CLEARED"
"OXE Release 10.1"
"Checking of recordings of audiologs" "customer"
"Sir Allan"
"CLEARED"
"OXE" "Installation of New CS Board, Loading of Release and Restoration of bac
k up database" "customer"
"Sir Don"
"CLEARED"
"2468" "2468" "MBTC Cebu Briones"
"OXE" "TESTING
OF DUAL TELCO
"
"customer"
"Ruth Lee"
"CLEARED"
"2469" "2469" "MBTC Cebu Toledo"
"OS6250-24P"
"Switch"
"TESTING
OF DUAL TELCO" "customer"
"Ruth Lee"
"CLEARED"
"Dual te
lco testing"
"customer"
"GSG" "CLEARED"
"OXE" "Pull out unit" "customer"
"Sir Armand"
"CLEARED"
"OXE"
"Switch config "
"customer"
"GSG" "CLEARED"
"Audiolog"
"Audiolo
g"
"Audiolog testing and isolate" "customer"
"Allan Manansala"
"CLEARED"
"OmniPCX Enterpr
ise Upgrade of 16 IP locals with E1 ISDN Trunk" "OXE" "Activty: Loading of tem
porary License
Activation of 4 IP Phone
Additional instruction: Bring necessary tools
Destination/Location: Cavite Expressway
Date required to: 2016-07-29 18:00:00
Contact person: Michael Virgo
Position / department: Engineering Department
Email address: josec@logicsolutions.com.ph
"
"Customer"
"CLEARED"
"2481" "2481" "MBTC Telehousing Edsa Munoz Market Branch"
"Telehousing (Sw
"Requesting to check IP phone in Munoz branch no tftp response."
"employe
e"
"Marco Manansala Perez" "CLEARED"

"OXE Release 10.
0"
"customer"
"GSG" "CLEARED"
"OXE" "setup the new AA for CSMG helpdesk"
"customer"
"Christian Labra
dor"
"CLEARED"
"OXE Rel
ease 10.1"
"Requesting the assistance of your team on the scheduled Deactiv
ation & Activation of VOIP lines under AMLD 21st Floor.
De-activation (July 29, 2016@ 6:30PM)

Activation (July 31, 2016 @ 2:00PM)
"
"customer"
"Ruth Lee"
"CLEARED"
"OXE Rel
ease 10.1"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"Standby Engineer"
"customer"
"Sir Nes
tor"
"CLEARED"
"customer"
"Sir Ranil"
"CLEARED"
"2508" "2508" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
on Hardware"
"OXE" "Reconfig (analog to digital)" "customer"
"Sir Jay
"
"CLEARED"
"2519" "2519" "DPWH Ilocos Sur 2nd DEO Candon City" "OmniPCX Office Rack 3,
OS6850, OS6250 and OA5510"
"OXO" "Checking of Alcatel Switch"
"employe
e"
"Dexter Geronimo"
"CLEARED"
"2520" "2520" "DPWH Ifugao 1st, Lagawe"
OS6250 and OA5510"
"OXO" "Checking of Alcatel Switch"
"employee"
"Dexter Geronimo"
"CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"2523" "2523" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2524" "2524" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
"2525" "2525" "MBTC Davao"
r"
"customer"
"GSG" "CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
nd Common Hardware"
"customer"
"GSG"
"CLEARED"
"OXO upgrade installation of additional 8 digital locals"
"customer"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"OmniPCX
Enterprise"
"OXE" "Preventive Maintenance and Cleaning of PABX system"
"customer"
"Sir Jay"
"CLEARED"
"OmniPCX Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OXE Rel
ease 9.1"
"customer"
"GSG" "CLEARED
"
tenance"
"customer"
"PLDT" "CLEARED"
on Hardware"
"OXE" "delivery of SU MMK 4059 mac keyboard" "employee"
"FAith Ann Lorenzo"
"CLEARED"
"OXE" "Activation of locals" "customer"
"IT"
"CLEARED"
"OmniPCX Office"
"customer"
"PLDT" "CLEARED"
"OmniPcx Office"
"OXO Release 9.1"
"customer"
"PLDT"
"CLEARED"
"2544" "2544" "MBTC Cagayan De Oro (CDO)"
"Omni PCX Enterprise" "OXE"
"Additional VoIP"
"customer"
"GSG" "CLEARED"
"CUMC CD
O
Checking of PABX"
"customer"
"IT"
"CLEARED"
"OXE Rel
ease 10.0"
"Checking and troubleshooting ISDN connection for PLDT line"
"customer"
"GSG" "CLEARED"
"Telehousing (Sw
"checking/restoration of VoIP line 31901(No Dial Tone/Out of Service)" "custome
r"
"GSG" "CLEARED"
"2549" "2549" "MBTC Telehousing Divisoria Center branch"
"Telehousing (Sw
"checking of below VOIP lines (No TFTP Response)"
"customer"
"GSG"
"CLEARED"
"2550" "2550" "PhilCharter - Binondo" "OmniPCX Office"
"OmniPcx Office"
"checking of PABX"
"customer"
"Jaydee"
"CLEARED"

"OXE Release 9.1"
"checkin
g/repair of VoIP line 32529 (Defective Coil Cord/Handset) "
"customer"
"Ms. April"
"CLEARED"
"OXE" "Delivery of SU and Pull out defective unit"
"customer"
"IT"
"CLEARED"
on Hardware"
"OXE Common Hardware" "System Audit" "employee"
"Jonnel
T. Ponesto"
"CLEARED"
"2561" "2561" "Expeditors Philippines, Inc - Cebu"
"IP-PABX (OmniPCX Enterp
rise)" "OXE" "Preventive Maintenance"
"customer"
"IT"
"CLEARED
"
"OmniPcx Office"
"OXO"
"customer"
"PLDT" "CLEARED"
"OXE Rel
ease 9.0"
"Standby Engineer"
"customer"
"GSG" "CLEARED"
"Telehousing (Sw
"IDD Desk NO DIAL TONE again - Local 31901"
"customer"
"GSG" "CLEARED
"
"PABX Upgrade to Release 10 and
Additional 8 Digital line"
"OXE Release 10.0"
"Unable to call internal
and external
defective config"
"customer"
"OXE" "pull out of unit"
"customer"
"Robert Fetizanan"
"CLEARED
"
"OXE" "delivery of GD 2 and phones" "customer"
"christian Labrador"
"CLEARED"

OXE Ticket Management System Reports

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ID

with JDS Integra

- no dial tone bathroom phone

Checked phones per room

-telephone static @europcar

-keypad defective @ gym

call cannot be cancelled @flavors

"196" "196" "MBTC Davao"

"208" "208" "El Cielito Inn Sta. Rosa"

-telephone not function rm.1503

-new local number

Contact number: 09175158685

-test new i/o port for telephone

Status of MBTC Branches connected to MBTC Tarlac Main

sing (Switch, Audio Code and IP Phones)"

Email address: jmasa@maniladoctors.com.ph

-speed dial not working rm 1020

San Fernando Main

"Routine Checking (MBTC San Fernando Main)

"342" "342" "First Metro Investment Corporation"

"359" "359" "MBTC Head Office"

"405" "405" "ASCOTT BGC"

Contact person: Juan Paolo Corvera

"Checking of call routing"

"636" "636" "MBTC Davao"

"663" "663" "MBTC IloIlo Gen. Luna Main"

"680" "680" "MBTC Cebu Fuente Osmena"

"Ms. Alice/Sir Joey"

remote MBTC Pacita and Makiling

"Activty: POC of ESR - P

Additional instruction: N/A

"738" "738" "Quaerito Qualitas Inc.(Q2)"

"808" "808" "MBTC Telehousing Eastwood City Branch" "Telehousing (Switch, Au

tion" "OXE Release 10.1"

r up on 3.28.16 8:30am" "customer"

"951" "951" "Shangri-La Hotel Edsa" "IP PABX (Crystal Hardware)"

"974" "974" "MBTC Davao"

"999" "999" "ASCOTT BGC"

"1026" "1026" "DPWH Palawan 2nd Narra"

"1075" "1075" "Navotas City Hall"

of their 4059 Add On

"1110" "1110" "MBTC Head Office"

"1125" "1125" "Toyota Manila Bay"

"1170" "1170" "DPWH Central Office" "OmniPCX Enterprise"

tion" "OXE Release 10.1"

"1245" "1245" "MBTC San Fernando Main"

(MBR)" "OmniSwitch OS6860 and OS6450" "Switch"

checking of call missing in call accounting"

dio Code and IP Phones)"

"1414" "1414" "MBTC Telehousing Metropolitan Park-Roxas Blvd Branch" "Telehou

omer Service (OTCS)"

"1488" "1488" "HDMF Imus"

Date required to: 2016-05-19 17:00:00

Destination/Location: Dasmarinas Cavite

"OXE" "AA troubleshooting " "customer"

rn RMA for DPWH Rizal 2nd DEO" "employee"

icenses and telephone activation

"Delivery of Alcatel 4028 (SU)" "customer"

tion" "OXE Release 10.1"

"1818" "1818" "MBTC IloIlo Gen. Luna Main"

"1840" "1840" "SMITS Inc (Head Office)"

Email address: ricog@rockwell.com.ph

Email address: allen.carlos@tsfsp.com