BUSINESS PROCESS

DEFINITION OF BUSINESS PROCESS

Business Process adalah serangkaian aktivitas lintas fungsi
(cross function) untuk melaksanakan bagian dari kegiatan
bisnis/organisasi untuk mencapai objective tertentu
Suppliers Purchasing Engineering Operations

Finance

Marketing Customers

Developing new products (Business Process)

Evaluating suppliers (Business Process)
Developing sales & operations plans (Business
Process)

Functional Process Activity

Computer Integrated Manufacturing for Open System

Architecture
(CIM-OSA) Business Process Architecture

Manage Process

Set
Direction

Set
Strategy

Direct
Business

Core Process
Develop
Product

Get
Order

Fulfil
Order

Support
Product

Support Process
HR
Process

IT
Process

Fin/Accoun.
Process

Maintenance
Process

MANAGE
PROCESS
ALIGNMENT

CORE
PROCESS

SUPPORT
PROCESS

Develop a Strategic Vision and Mission

Fifth Task of Strategic Management

A mission statement
focuses on current
business activities who we are and
what we do

Current product and

service offerings
Customer needs being
served
Technological and
business capabilities

A strategic vision
concerns a firms future
business path - where
we are going

Markets to be pursued
Future technology-productcustomer focus
Kind of company that
management is
trying to create

The Hows That Define a Firm's Strategy

How to grow the business

How to please customers

Strategy
is HOW
to . . .

How to outcompete rivals

How to respond to changing

market conditions

How to manage each functional piece of the

business and develop needed organizational
capabilities

How to achieve strategic and financial objectives

Latihan Penyelarasan Proses Bisnis

Pilih suatu tipe usaha : misalkan pembuatan kursi

Ada dua perusahaan A (make to stock) dan B (make to order)
Rumuskan visi, misi, masing-masing perusahaan
Rumuskan strategi perusahaan
Tuliskan strategi pemasaran yang dapat digunakan
Identifikasikan proses bisnis kedua perusahaan
Identifikasikan proses bisnis kritis
Jenis layout apa yang digunakan
Jenis mesin yang digunakan
Material yang dibeli (pengadaan)
Ketrampilan karyawan yang dipekerjakan
Pengendalian kualitas
Besarnya inventory

E
V
A
L
U
A
S
I
D
A
N

VISI/MISI

STRATEGIC
OBJECTIVES

STRATEGIC PLAN/RJP
PT. GARUDA INDONESIA

BUSINESS
STRATEGY

FUNCTIONAL
STRATEGY

HR
STRATEGY

FINANCIAL
STRATEGY

IT
STRATEGY

MARKETING
STRATEGY

FUNCTIONAL
STRATEGY
YANG LAIN

RKAP PT.GARUDA INDONESIA

RKAP
PT.GARUDA
INDONESIA

HR

IT

PRODUKSI

MARKETING

FUNCTIONAL
YANG LAIN

PELAKSANAAN RKAP PT.GARUDA INDONESIA

PELAKSANAAN
RKAP
PT.GARUDA
INDONESIA

HR

IT

PRODUKSI

MARKETING

P
E
R
B
A
I
K
A
N

FUNCTIONAL
YANG LAIN

EVALUA
SI
DAN
PERBAI
KAN

M
A
N
A
G
E
P
R
O
C
E
S
S
CORE
AND
SUPPO
RT

 MANAGE PROCESS dimulai dari penetapan visi/misi perusahaan sampai

pembuatan RKAP dan melakukan evaluasi dan perbaikan
Proses perencanaan jangka panjang (di RJP) dan perencanaan tahunan
(RKAP) dilakukan di MANAGE PROCESS
Pelaksanaan RKAP dilakukan pada CORE PROCESS dan SUPPORT
PROCESS
CORE PROCESS dan SUPPORT PROCESS hanya eksekusi rencana
kegiatan yang ada di RKAP
Semua rencana fungsional (produksi, marketing, IT, dll) ada di RJP (untuk
jangka panjang) dan di RKAP (tahunan)

Holistic Model Level 1

BUSINESS PROCESS MANAGEMENT CYCLE

BUSINESS
PROCESS
DESIGN

BUSINESS
PROCESS
IMPROVEMENT

BUSINESS
PROCESS
IMPLEMENTATION

BUSINESS
PROCESS
MEASUREMENT

VISION
&
MISSION

STRATEGIC
OBJECTIVE

DRIVING
VALUE

STRATEGY

STRATEGIC
INITIATIVES

MONITOR
&
EVALUATION

RENCANA JANGKA PANJANG ( 5 TAHUN)

ACTIVITY
PLAN

MONITOR
&
EVALUATION

BUDGET

M
A
N
A
G
E

RENCANA KEGIATAN DAN ANGGARAN ( 1 TAHUN)

SERVICE
DESIGN

HUMAN
RESOURCE
PROCESS

KNOWLEDGE
MANAGEMENT
PROCESS

DELIVER
SERVICE

FINANCE
PROCESS

RISK
MANAGEMENT
PROCESS

Hal-hal yang perlu

diperhatikan dalam
merancang business
process

IT
PROCESS

BUSINESS
PROCESS
MANAGEMENT

MAINTENANCE
PROCESS

CUSTOMER
CARE

GCG
PROCESS

PROCUREMENT
PROCESS

PEMETAAN PROSES BISNIS

C
O
R
E
S
U
P
P
O
R
T

CHARACTERISTICS
OF A GOOD BUSINESS PROCESS
1. Goals of business process are set for improving
organizational performance
2. Business process is designed based on clear and explicit
requirement
3. Outputs of business process are clearly defined
4. Business process is clearly defined and understood
5. Inputs of business process are clearly defined
6. Resources are allocated (people, capital, technology, etc.) to
make the process work
7. Business process owner is clearly defined
8. Business process performance is measured
9. Performance target of business process is SMART (Specific,
Measurable, Achievable, Realistic, Time-bound)
10. Business process is a repeatable process

BUSINESS PROCESS AUDIT

To eliminate the weakness of business

process, a business process audit is
required

WHATS DONE BEFORE THE AUDIT

Define and identify core processes

Identify stakeholder requirements of business process

Define business process objectives

Develop business process diagram

Identify business process owner (may not be found in

organization chart)

Compile historical business process performance

Prepare audit manual

WHATS CHECKED DURING THE AUDIT

Verify that all business processes are designed based on clearly

stated stakeholder s requirements

Verify that business process performance measures (KPI) are tops

management measures

Verify that all core business processes are managed (designed,

executed, measured, and improved) properly

Verify that there are performance goals in place for all measures and
if goals are not being met, look for documented plans to improve the
performance measures

Verify that all activities (sub-process) related to core business

process are managed properly

Verify that all complaints are documented and responded properly

WHATS DONE AFTER THE AUDIT

Issue and audit report to process owner

Discuss the findings and define the corrective actions with process
owner
Present the corrective action plan to top management to include the
corrective action to Rencana Kerja dan Anggaran
Review the progress of corrective action implementation
Verify business process performance improvements are taken place

IMPLEMENTATION
OF BUSINESS PROCESS MANAGEMENT

IMPLEMENTATION
OF BUSINESS PROCESS MANAGEMENT
LEVEL

ACTIVITY

RESULTS

CONTOH BUSINESS PROCESS

CONTOH BUSINESS PROCESS

CONTOH BUSINESS PROCESS