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Release Notes
Teleopti WFM 8.2.423 - 8.3.435
2015-11-06
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2015-11-06
Release Notes
Table of Contents
1
Page | 1
2015-11-06
Release Notes
Important information
8.2.428 Speed up ETL Intraday and reduce server load by removing the
permissions step
ETL Intraday is now much faster since the permissions step has been removed from it. Report
permissions will now be updated during Nightly only. If needed, an extra Permissions step may be added
on a separate schedule. This will greatly reduce the load on the database server and improve system
performance in general.
General information
Please note that it is mandatory to always apply the latest Windows Updates.
Always use the latest version of the installation guide.
Page | 2
2015-11-06
Release Notes
New functions
8.3.435
\Intraday\RTA
ID: 34703
8.3.435.37975
\SDK
ID: 34070
8.3.435.37769
Improve adding/changing employees from 3'rd party applications via the SDK
For a detailed description, see the SDK section below.
8.2.434
\Technical
34820
8.2.434.37359
8.2.433
\Technical
ID: 34484
8.2.433.37119
Easier access from home with Single Sign On for ADFS 3.0 (Active Directory)
SSO did support ADFS 2.0, now it also supports next version ADFS 3.0. This means more customers can
provide seamless access from home to MyTime for agents.
\Scheduler\Basic
ID: 33649
8.2.433.36679
Page | 3
2015-11-06
Release Notes
The infrastructure for getting schedule changes made by other users into Schedules via the refresh
button has been improved. This will make it more robust and reliable.
\Web\RTA
ID: 34646
8.2.433.36679
\Web\RTA
ID: 30783
8.2.433.36679
8.2.432
\MyTimeWeb\Preferences
ID: 33152
8.2.432.36549
\MyTimeWeb\Requests
ID: 33281
8.2.432.36549
8.2.431
\Intraday
ID: 33974
8.2.431.36421
Page | 4
2015-11-06
Release Notes
\MyTimeWeb
ID: 32997
8.2.431.36421
8.2.430
\Scheduler\Scheduling
ID: 22409
8.2.430.35956
8.2.429
No new functions in this release.
8.2.428
\Scheduler\Basic
ID: 33550
8.2.428.35707
\Scheduler\Scheduling
ID: 21569
8.2.428.35707
Page | 5
2015-11-06
Release Notes
\Technical
ID: 33706
8.2.428.35707
\Analytics\ETL
ID: 33160
8.2.428.35707
\SDK
ID: 33373
8.2.428.35707
Speed up schedule retrieval for 3'rd party apps via the SDK
3'rd party apps often need to get schedules from Teleopti to operate. This fetch has been made faster
which means 3'rd party apps will perform better and faster. It will also decreased load on the rest of the
Teleopti system and that will be beneficial for all users.
\Analytics\ETL
ID: 33643
8.2.428.35547
Speed up ETL Intraday and reduce server load by removing the permissions step
ETL Intraday is now much faster since the permissions step has been removed from it. Report
permissions will now be updated during Nightly only. If needed, an extra Permissions step may be added
on a separate schedule. This will greatly reduce the load on the database server and improve system
performance in general.
\Installation
ID: 33617
8.2.428.35547
Page | 6
2015-11-06
Release Notes
8.2.427
\People
ID: 33096
8.2.427.35298
\Scheduler\Scheduling
ID: 27259
8.2.427.35298
\Scheduler\Optimization
ID: 32909
8.2.427.35298
8.2.426
\Web\Schedules
ID: 31897
8.2.426.34568
Page | 7
2015-11-06
Release Notes
8.2.425
\MyTimeWeb\Schedule
ID: 32580
8.2.425.34351
Find team mates and when they work by applying filters and sorting in the Team Schedule
It is now possible to find team mates by filtering and sorting directly in the Team Schedule. This makes it
easier to see when team mates work and have breaks.
\MyTimeWeb\Schedule
ID: 32092
8.2.425.34351
8.2.424
\MyTimeWeb
ID: 31318
8.2.424.34211
\MyTimeWeb\Requests
ID: 31637
8.2.424.34211
8.2.423
\Scheduler\Optimization
ID: 24331
8.2.423.33997
Page | 8
2015-11-06
Release Notes
\Analytics
ID: 30791
8.2.423.33997
\Analytics\Standard Reports
ID: 15093
8.2.423.33997
\Technical
ID: 32406
8.2.423.33997
Page | 9
2015-11-06
Release Notes
8.3.435
\People
ID: 35708
8.3.435.37975
Usability: Improve selection of Site/Team, Contract etc. when you have many items to choose
from
\Scheduler
ID: 35336
8.3.435.37975
ESL does not change when shrinkage is toggled on/off for Skill Summary tabs
\Scheduler\Basic
ID: 35568
8.3.435.37975
Very rare error when user change from one day to another
\MyTimeWeb\Schedule
ID: 35418
8.3.435.37975
Current time indicator one hour off in one daylight saving time case
\Web\RTA
ID: 35533
8.3.435.37975
\Analytics\Standard Reports
ID: 34623
8.3.435.37975
\Web
ID: 35563
8.3.435.37975
\General
ID: 33580
8.3.435.37769
Possible fix for a rare case where the main client could not be started every third or fourth
time
Page | 10
2015-11-06
Release Notes
\Intraday
ID: 35295
8.3.435.37769
\MyTimeWeb
ID: 34958
8.3.435.37769
\Analytics\Standard Reports
ID: 35356
8.3.435.37769
Date navigation in Adherence per day report might not work as expected in some cases
\Analytics\ETL
ID: 35495
8.3.435.37769
\Technical
ID: 35402
8.3.435.37769
\Scheduler
ID: 34870
8.2.434.37512
\Scheduler
ID: 35207
8.2.434.37512
\Scheduler\Scheduling
ID: 35227
8.2.434.37512
Team scheduling may add days off under long term absences causing amount of absences
days/time to change
\Intraday
ID: 35167
8.2.434.37512
Page | 11
2015-11-06
Release Notes
\Intraday\RTA
ID: 35228
8.2.434.37512
RTA may display Next Start dates in the past under special circumstances
\MyTimeWeb
ID: 35241
8.2.434.37512
\MyTimeWeb\Requests
ID: 35232
8.2.434.37512
\Analytics\ETL
ID: 35322
8.2.434.37512
ETL Intraday - Ready time is duplicated in adherence reports for some agents
\People
ID: 35134
8.2.434.37359
Possible to change tracker type after personal account has been created
\Forecaster\Volume forecasting
ID: 34789
8.2.434.37359
Values between Original ACW (in Prepare workload) and Actual ACW (in Forecast vs Actual
Workload report) do not match when there are intervals without calls
\Scheduler\Basic
ID: 34921
8.2.434.37359
\Requests\Shift Trades
ID: 34913
8.2.434.37359
Deadlock errors in server event log in one case with a thousand shift trades per day
\Scheduler\Scheduling
ID: 35109
8.2.434.37359
Agents without Multiplicator Definition Sets can get overtime scheduled automatically
Page | 12
2015-11-06
Release Notes
\Scheduler\Scheduling
ID: 34988
8.2.434.37359
Agent may get shifts with activities they do not have skills for when using Team Scheduling
and Master Activities
\Web\RTA
ID: 34308
8.2.434.37359
\Web\RTA
ID: 35075
8.2.434.37359
\Web\RTA
ID: 34854
8.2.434.37359
\Web\RTA
ID: 34871
8.2.434.37359
Web cannot start in one rare case where RTA events with new state, business unit and empty
platform ID hit the system
\MyTimeWeb
ID: 34945
8.2.434.37359
\Analytics\ETL
ID: 35210
8.2.434.37359
ETL service uses all memory which may lead to users not being able to access the web
\Windows portal
ID: 34814
8.2.434.37359
System may warn that more agents are in used that you have in the Product Activation Key,
but include deleted agents in that warning
\Cloud
ID: 35026
8.2.434.37359
Page | 13
2015-11-06
Release Notes
\Cloud
ID: 34622
8.2.434.37359
8.2.433
\People
ID: 34898
8.2.433.37119
\Scheduler
ID: 34869
8.2.433.37119
\Scheduler\Basic
ID: 34445
8.2.433.37119
Person Account was not updated correct in one special case after manually adding absences
\Scheduler\Optimization
ID: 34895
8.2.433.37119
Intra interval balance result in same breaks for one case with one hour intervals
\Intraday
ID: 34428
8.2.433.37119
\MyTimeWeb
ID: 34847
8.2.433.37119
\MyTimeWeb\Schedule
ID: 34841
8.2.433.37119
\MyTimeWeb\Requests
ID: 34465
8.2.433.37119
Full day absence request shows additional day in Request tab after being submitted
Page | 14
2015-11-06
Release Notes
\Analytics\Standard Reports
ID: 34677
8.2.433.37119
Realtime report "Scheduled time vs target" displays duplicates when more than one schedule
period
\Analytics\Standard Reports
ID: 33852
8.2.433.37119
\Analytics\ETL
ID: 34859
8.2.433.37119
\Analytics\ETL
ID: 34676
8.2.433.37119
\Technical
ID: 34691
8.2.433.37119
\People
ID: 34650
8.2.433.36810
\People
ID: 34617
8.2.433.36810
\Scheduler
ID: 34648
8.2.433.36810
\Intraday
ID: 34747
8.2.433.36810
Page | 15
2015-11-06
Release Notes
\Requests\Shift Trades
ID: 34745
8.2.433.36810
Shift display for shift trades is incorrect before the trade is approved
\MyTimeWeb
ID: 34748
8.2.433.36810
\Analytics\Standard Reports
ID: 34749
8.2.433.36810
\Analytics\ETL
ID: 33977
8.2.433.36810
Timeout on mart.etl_fact_agent_queue_load_intraday
\Analytics\ETL
ID: 34746
8.2.433.36810
ETL fails when start date for a person period is set too far in the future
\Analytics\ETL
ID: 34700
8.2.433.36810
\People
ID: 34297
8.2.433.36679
Usability: Current person availability jump to other when using lookup option
\Scheduler
ID: 34511
8.2.433.36679
ESL too low in one case with extremely low volumes forecasted
\Scheduler\Basic
ID: 34549
8.2.433.36679
Error opening Schedules after changing an agents hourly availability from within Schedules
Page | 16
2015-11-06
Release Notes
\Scheduler\Basic
ID: 34379
8.2.433.36679
Copy and paste special does not work for 2 different absences on same day when they
together cover the entire shift
\Intraday
ID: 34647
8.2.433.36679
Usability: Improve sort order when sort by shift start time in RTA
\Web
ID: 34611
8.2.433.36679
Cannot access the web in one deploy scenario using a reverse proxy
\Web\Reports
ID: 34008
8.2.433.36679
Adherence not updated after one absence was added for yesterday due to a service bus
timeout in one special case
\Analytics\ETL
ID: 34013
8.2.433.36679
ETL Service may hang (no crash) for no apparent reason and stops processing jobs in rare
cases
\Analytics\ETL
ID: 34318
8.2.433.36679
\Analytics\ETL
ID: 34470
8.2.433.36679
Timeout on dbo.Purge step when running nightly step for one case where there were
hundreds of deleted agents
8.2.432
\Scheduler
ID: 34315
8.2.432.36549
Page | 17
2015-11-06
Release Notes
\Shift Creator
ID: 34077
8.2.432.36549
Error when deleting a rule set for one very rare combination of selections and actions
\Analytics\ETL
ID: 34421
8.2.432.36549
ETL Nightly may fail on dim_person delete data step in cases where many agents has been
deleted from People
\Installation
ID: 34363
8.2.432.36549
8.2.431
\Scheduler\Basic
ID: 34099
8.2.431.36421
\Scheduler\Optimization
ID: 34130
8.2.431.36421
\MyTimeWeb
ID: 34066
8.2.431.36421
\MyTimeWeb
ID: 33844
8.2.431.36421
\MyTimeWeb\Schedule
ID: 34246
8.2.431.36421
Page | 18
2015-11-06
Release Notes
\MyTimeWeb\Requests
ID: 33845
8.2.431.36421
\MyTimeWeb\Badges
ID: 34237
8.2.431.36421
Agents not receiving the gamification badges they are supposed to in one special case
\Web\RTA
ID: 32510
8.2.431.36421
Agents are still visible in the RTA page after the leaving date
\Analytics\Standard Reports
ID: 33768
8.2.431.36421
\Analytics\ETL
ID: 34071
8.2.431.36421
\Analytics\ETL
ID: 34129
8.2.431.36421
\Installation
ID: 33838
8.2.431.36421
Error when resuming work on the web after upgrade to new version
\Administration\System Config
ID: 34225
8.2.431.36421
\SDK
ID: 34069
8.2.431.36421
Page | 19
2015-11-06
Release Notes
8.2.430
\General
ID: 34007
8.2.430.36064
\Scheduler
ID: 34029
8.2.430.36064
\Scheduler\Optimization
ID: 34086
8.2.430.36064
\MyTimeWeb
ID: 34083
8.2.430.36064
\MyTimeWeb
ID: 34088
8.2.430.36064
\MyTimeWeb\Badges
ID: 32388
8.2.430.36064
\Technical
ID: 33551
8.2.430.36064
Rare error when auto approving a request that has been deleted
\Intraday
ID: 34003
8.2.430.36006
\MyTimeWeb
ID: 33859
8.2.430.36006
Page | 20
2015-11-06
Release Notes
\MyTimeWeb\Schedule
ID: 33817
8.2.430.36006
\Analytics\ETL
ID: 34046
8.2.430.36006
Error in Purge Old Application Data step in ETL Nightly in rare cases
\General
ID: 33986
8.2.430.35956
\Scheduler\Scheduling
ID: 33807
8.2.430.35956
\MyTimeWeb\Schedule
ID: 33518
8.2.430.35956
8.2.429
\People
\People
ID: 33940
8.2.429.35907
\People
ID: 33434
8.2.429.35907
\Scheduler\Basic
ID: 33896
8.2.429.35907
Page | 21
2015-11-06
Release Notes
\Requests
ID: 33843
8.2.429.35907
\Agent portal\Requests\Absences
ID: 33846
8.2.429.35907
Absence requests show different times in MyTime once they are submitted
\Agent portal\ASM
ID: 33837
8.2.429.35907
\Web\Reports
ID: 33724
8.2.429.35907
Break and Lunch times are not removed from Absence time per Agent report by Intraday ETL
\Analytics\ETL
ID: 33857
8.2.429.35907
\Analytics\ETL
ID: 33867
8.2.429.35907
\General
ID: 33825
8.2.429.35791
Refresh button in Scheduler may light up delayed if client and server clocks are not in sync
\Intraday
ID: 33855
8.2.429.35791
In peak you may get "Server temporarily unavailable" pop up every 15 minutes in Intraday
\Analytics\ETL
ID: 33865
8.2.429.35791
Page | 22
2015-11-06
Release Notes
8.2.428
\MyTimeWeb
ID: 33641
8.2.428.35707
\Analytics\Standard Reports
ID: 33663
8.2.428.35707
Random timeouts experienced in report Adherence per Day when ETL Intraday is running at
large customers
\Technical
ID: 33615
8.2.428.35707
Schedules will often display "No connection with Message Broker" for customers on Cloud
\Forecaster
ID: 33525
8.2.428.35547
Very long scenario names truncated in menu when export forecast to another scenario
\Scheduler\Basic
ID: 33637
8.2.428.35547
\Scheduler
ID: 33575
8.2.428.35547
\MyTimeWeb\Schedule
ID: 33518
8.2.428.35547
\MyTimeWeb\Preferences
ID: 33418
8.2.428.35547
Default Period in Preferences switches to a future time if there is a future Person Period set
up for the agent
Page | 23
2015-11-06
Release Notes
\Web\Schedules
ID: 33433
8.2.428.35547
\Administration\Permissions
ID: 33443
8.2.428.35547
\Analytics
ID: 33571
8.2.428.35547
\Analytics\Standard Reports
ID: 33468
8.2.428.35547
\Analytics\Standard Reports
ID: 33642
8.2.428.35547
\Analytics\ETL
ID: 33638
8.2.428.35547
Error in event log: Timeout saving schedule change to mart. May also lead to shifts missing in
MyTime Team Schedule
8.2.427
\Scheduler
ID: 33510
8.2.427.35329
\MyTimeWeb
ID: 33327
8.2.427.35329
Page | 24
2015-11-06
Release Notes
\MyTimeWeb\Reports
ID: 33432
8.2.427.35329
Internet Explorer only: Stats for previous user displayed in MyReport when sharing PC
\General
ID: 33243
8.2.427.35298
\People
ID: 33440
8.2.427.35298
\Scheduler\Basic
ID: 33168
8.2.427.35298
Absences ending on or passing last employment day not visible in the schedule
\Administration\Permissions
ID: 33249
8.2.427.35298
\MyTimeWeb
ID: 33162
8.2.427.35298
\MyTimeWeb\Reports
ID: 33316
8.2.427.35298
\MyTimeWeb\Badges
ID: 33116
8.2.427.35298
Gamification - the receiving of the badges for threshold settings are not correct, number and
type of medals do not match the agent performance in the report
\Web
ID: 32879
8.2.427.35298
Page | 25
2015-11-06
Release Notes
\Web
ID: 33280
8.2.427.35298
\Web\RTA
ID: 33453
8.2.427.35298
Error in event log probably when a new state arrives on the RTA
\Analytics\Standard Reports
ID: 33485
8.2.427.35298
\Administration\System Config
ID: 33189
8.2.427.35298
\Analytics\ETL
ID: 33405
8.2.427.35298
Queue statistics from file imports are dropped during upgrade from v7
\Analytics\ETL
ID: 33228
8.2.427.35298
\SDK
ID: 33215
8.2.427.35298
Deadlock when updating persons with SDK in one very rare case
\Technical
ID: 33310
8.2.427.35298
Error in event log when RTA adds a new state to a state group
\Technical
ID: 33315
8.2.427.35298
Page | 26
2015-11-06
Release Notes
8.2.426
\Scheduler\Basic
ID: 33000
8.2.426.34843
\Scheduler\Scheduling
ID: 32988
8.2.426.34843
Shift category may change when using "adjust shift to match shift bag" and day is locked
\Intraday\RTA
ID: 33073
8.2.426.34843
Incorrect state displayed due to initial snapshot not fully processed in one rare case
\Intraday\RTA
ID: 33084
8.2.426.34843
Incorrect state displayed due to server side error when duplicate state codes exists
\MyTimeWeb
ID: 33055
8.2.426.34843
\MyTimeWeb\Requests
ID: 33076
8.2.426.34843
\MyTimeWeb\Schedule
ID: 33103
8.2.426.34843
Team Schedule and ASM does not display schedule updates on systems with datamart
reporting interval <> 15 min
\MyTimeWeb\Schedule
ID: 33195
8.2.426.34843
\Web\RTA
ID: 33115
8.2.426.34843
Page | 27
2015-11-06
Release Notes
\Web\RTA
ID: 33091
8.2.426.34843
Incorrect states displayed; "error when trying to save" from Service Bus found in event log
\Web\Reports
ID: 32991
8.2.426.34843
\Analytics\Standard Reports
ID: 33089
8.2.426.34843
\Analytics\Standard Reports
ID: 32957
8.2.426.34568
\Web\Reports
ID: 32966
8.2.426.34568
\Technical
ID: 32738
8.2.426.34568
\Technical
ID: 32769
8.2.426.34568
\Technical
ID: 32946
8.2.426.34568
Page | 28
2015-11-06
Release Notes
8.2.425
\Requests\Absences
ID: 32689
8.2.425.34351
One special case where absence requests were denied even if the skill is over staffed for the
duration asked
\Web
ID: 32806
8.2.425.34351
\Web\RTA
ID: 32846
8.2.425.34351
RTA related error "Sequence contains more than one element" from Service Bus found in
event log
\Installation
ID: 32880
8.2.425.34351
\Analytics\ETL
ID: 32802
8.2.425.34351
\Analytics\ETL
ID: 32837
8.2.425.34351
\Analytics\ETL
ID: 32839
8.2.425.34351
\Analytics\ETL
ID: 32851
8.2.425.34351
Long term absence in combination with leaving date not propagated to reports properly
Page | 29
2015-11-06
Release Notes
8.2.424
\Scheduler\Basic
ID: 32410
8.2.424.34211
\Scheduler\Basic
ID: 32598
8.2.424.34211
\Scheduler
ID: 32785
8.2.424.34211
\MyTimeWeb
ID: 32442
8.2.424.34211
\MyTimeWeb
ID: 32444
8.2.424.34211
No shifts displayed in view available shift trade shift from All Team in one case
\Web
ID: 32420
8.2.424.34211
Error "during a cryptographic operation" in some cases when server was restarted
\Installation
ID: 32573
8.2.424.34211
\Analytics\ETL
ID: 32633
8.2.424.34211
\Analytics\ETL
ID: 32682
8.2.424.34211
Page | 30
2015-11-06
Release Notes
8.2.423
\Intraday
ID: 32592
8.2.423.33997
\MyTimeWeb\Schedule
ID: 32202
8.2.423.33997
\Web\RTA
ID: 32348
8.2.423.33997
\Analytics\Standard Reports
ID: 32443
8.2.423.33997
Speed up Adherence per day as it may time out for very large selections
Page | 31
2015-11-06
Release Notes
SDK changes
8.3.435
New Property on PersonDto
On build 37316 a new property, FirstDayOfWeek, has been introduced to the PersonDto to make it
possible to set first day of a working week for a person.
GetPersonByUserNameQueryDto
Gets the person by user name.
GetPersonByEmailQueryDto
Gets the person by email address.
GetPersonByIdentityQueryDto
Gets person by identity.
AddPersonCommandDto
A new way to add person in command. Can specify the following properties: FirstName, LastName,
ApplicationLogOnName, ApplicationLogOnPassword, Identity, Email, EmploymentNumber,
CultureLanguageId, UICultureLanguageId, TimeZoneId, WorkflowControlSetId, WorkWeekStart, Note,
TerminationDate, IsDeleted
ChangePersonBasicDataCommandDto
Update basic data of a person for the following properties: FirstName, LastName, Email,
EmploymentNumber, CultureLanguageId, UICultureLanguageId, WorkflowControlSetId, WorkWeekStart,
Note, IsDeleted
EndPersonEmploymentCommandDto
End a person's employment with a specific date.
8.2.426.34902
New Property on PersonDto
On build 34902 a new property, Identity, has been introduced to the PersonDto to make it clearer to use
other Identities than Windows to Logon. At the same time the properties WindowsDomain and
WindowsLogOnName have been marked as obsolete. Use Identity instead in the format DOMAIN\USER
if the person has a windows identity.
Page | 32