Press Release

Huawei eSpace Contact Center V2 Solution Has Certified

Integration with SAP CRM 7.0 EHP3
The Huawei eSpace Contact Center V2 solution has been certified by SAP for integration with SAP
Customer Relationship Management, version 7.0, enhancement pack 3.
Hangzhou, China September 29, 2014 Huawei announces today that its eSpace Contact
Center V2 solution has been certified by the SAP Integration and Certification Center (SAP ICC) for
integration with SAP Customer Relationship Management (SAP CRM), version 7.0, enhancement
pack 3 (EHP3).
As enterprises have growing service awareness, the Huawei contact center bridges the
communication gap between enterprises and customers. It has transformed from a simple customer
service center to a profit center capable of providing value-added services and precision marketing.
As the largest contact center solutions provider in China, Huawei provides a holistic solution that
incorporates a wide range of functions, including intelligent call routing, multimedia access,
interactive voice response (IVR), recording, quality inspection and report. To interoperate with
customers CRM systems and simplify service migration, Huaweis contact center software has preintegration with offerings from industry-leading CRM vendors, including SAP, to provide a CRMenabled contact center solution that requires no custom development.
SAP CRM 7.0 EHP3 is the latest SAP release, with added functions such as presence and multiparty conferencing to enable streamlined communication among customers, agents and experts.
To maximize its advantages, SAP CRM, one of the industrys most robust CRM applications, also
needs a reliable and open contact center platform to neatly converge communication capabilities and
service processes. In future, Huawei will continue to pre-integrate new functions in SAP CRM into its
contact center platform and provide sustainable solutions to help customers to gain a competitive
edge.
Wang Junhai, management director of Huawei eSpace Contact Center software, said, We are
delighted to see the integration between Huawei eSpace Contact Center V2 and SAP CRM software.
The Huawei eSpace Contact Center solution has made significant achievements in cloud computing,
mobile applications and social media services. In addition, Huawei has also launched industry-specific
contact center solutions. Working with SAP CRM, we can maximize our respective advantages.
1

Press Release

Huawei has established open, industry-specific laboratories across the globe to jointly develop
contact center solutions, build a healthy industry chain and create win-win situations with partners.

-- End--

About Huawei
Huawei is a leading global information and communications technology (ICT) solutions provider
with the vision to enrich life through communication. Driven by customer-centric innovation and
open partnerships, Huawei has established an end-to-end ICT solutions portfolio that gives
customers competitive advantages in telecom and enterprise networks, devices and cloud
computing. Huaweis 150,000 employees worldwide are committed to creating maximum value
for telecom operators, enterprises and consumers. Our innovative ICT solutions, products and
services have been deployed in over 170 countries and regions, serving more than one third of
the world's population. Founded in 1987, Huawei is a private company fully owned by its
employees.
For more information, please visit Huawei online: www.huawei.com or follow us on:
http://www.linkedin.com/company/Huawei
http://www.twitter.com/Huawei
http://www.facebook.com/Huawei
http://www.google.com/+Huawei
http://www.youtube.com/Huawei

SAP, SAP HANA and all SAP logos are trademarks or registered trademarks of SAP SE in Germany
and in several other countries. All other product and service names mentioned are the trademarks of
their respective companies.